1 00:00:00,240 --> 00:00:02,980 Looking for a solution that helps alleviate administrative 2 00:00:03,199 --> 00:00:05,599 tasks for your staff and also helps your 3 00:00:05,599 --> 00:00:07,599 patients cover their out of pocket health care 4 00:00:07,599 --> 00:00:08,099 expenses? 5 00:00:08,480 --> 00:00:11,199 Find what you're looking for from CareCredit because 6 00:00:11,199 --> 00:00:13,919 CareCredit is a credit card and more. It's 7 00:00:13,919 --> 00:00:16,375 a helping hand for staff and a flexible 8 00:00:16,375 --> 00:00:19,434 payment solution for patients. For over thirty years, 9 00:00:19,574 --> 00:00:22,934 CareCredit, a Synchrony solution, has offered patients a 10 00:00:22,934 --> 00:00:25,894 credit card with promotional financing options to get 11 00:00:25,894 --> 00:00:27,894 the care they want while helping staff do 12 00:00:27,894 --> 00:00:30,649 what they do best, provide care. To learn 13 00:00:30,649 --> 00:00:32,929 more, visit carecredit.com 14 00:00:32,929 --> 00:00:34,789 forward slash beckerspodcast. 15 00:00:35,649 --> 00:00:37,829 Hello, and welcome to the Becker's Healthcare podcast 16 00:00:37,969 --> 00:00:40,289 recorded live at the twenty second annual spine, 17 00:00:40,289 --> 00:00:43,090 orthopedic, and pain management driven ASC and future 18 00:00:43,090 --> 00:00:44,149 of spine conference. 19 00:00:44,530 --> 00:00:47,785 I'm joined today by doctor Al Abdesayid, medical 20 00:00:47,785 --> 00:00:50,045 director at UW Health Pain Services. 21 00:00:50,745 --> 00:00:52,425 Doctor Al, thank you so much for joining 22 00:00:52,425 --> 00:00:54,425 us today. Well, thank you for having me. 23 00:00:54,585 --> 00:00:56,105 Can you start us off by sharing a 24 00:00:56,105 --> 00:00:58,365 little about yourself, your role in your organization? 25 00:00:59,240 --> 00:00:59,960 So my name is, 26 00:01:00,760 --> 00:01:03,260 Allah Abdel Said. I go by doctor Al, 27 00:01:03,320 --> 00:01:06,200 and I'm the medical director of, pain services 28 00:01:06,200 --> 00:01:08,680 at the University of Wisconsin, which include inpatient 29 00:01:08,680 --> 00:01:09,180 pain, 30 00:01:09,560 --> 00:01:12,299 outpatient pain. We have a very large academic, 31 00:01:12,599 --> 00:01:13,819 chronic pain program, 32 00:01:14,575 --> 00:01:17,234 training programs. So, I get the 33 00:01:18,015 --> 00:01:19,155 privilege of overseeing, 34 00:01:20,015 --> 00:01:22,655 the the pain practices, all across CW health 35 00:01:22,655 --> 00:01:23,155 system. 36 00:01:23,774 --> 00:01:26,254 So what trends or shifts are you currently 37 00:01:26,254 --> 00:01:28,094 seeing right now in the industry that you 38 00:01:28,094 --> 00:01:28,739 are think 39 00:01:29,299 --> 00:01:31,299 are most important for industry leaders to be 40 00:01:31,299 --> 00:01:32,359 paying attention to? 41 00:01:33,219 --> 00:01:34,579 I don't know where to start with this 42 00:01:34,579 --> 00:01:36,099 one. There is a lot to pay attention 43 00:01:36,099 --> 00:01:37,239 to, but most importantly, 44 00:01:37,859 --> 00:01:41,060 I think the, reimbursement challenges kinda that's comes 45 00:01:41,060 --> 00:01:42,840 to my mind, like, number one, because, 46 00:01:43,515 --> 00:01:44,734 without the appropriate, 47 00:01:45,195 --> 00:01:47,515 reimbursement, it's hard to maintain practice, hard to 48 00:01:47,515 --> 00:01:49,034 care of patients. Mhmm. 49 00:01:49,594 --> 00:01:51,435 You know, I come second to my mind 50 00:01:51,435 --> 00:01:52,814 is insurance denials 51 00:01:53,115 --> 00:01:54,234 Mhmm. Which again, 52 00:01:54,715 --> 00:01:56,954 prevent patients from getting some care they need 53 00:01:56,954 --> 00:01:59,239 to get. So these are probably, two very 54 00:01:59,239 --> 00:02:01,340 important topics. Mhmm. Mhmm. 55 00:02:01,880 --> 00:02:04,520 And staffing and workforce challenges continue to be 56 00:02:04,520 --> 00:02:06,680 a concern across health care. How is your 57 00:02:06,680 --> 00:02:10,040 organization navigating these pressures, and, what strategies are 58 00:02:10,040 --> 00:02:12,325 you currently seeing work well? So very good 59 00:02:12,325 --> 00:02:15,125 point. Definitely, there is shortage of, workforce at 60 00:02:15,125 --> 00:02:16,245 all levels, not only, 61 00:02:16,645 --> 00:02:18,185 like physician, but we are, 62 00:02:18,645 --> 00:02:21,444 finding shortage in nurses or support staff, medical 63 00:02:21,444 --> 00:02:21,944 assistants. 64 00:02:22,645 --> 00:02:25,849 And the strategy is, very challenging because there 65 00:02:25,849 --> 00:02:28,330 is national shortage, and, basically, systems try to 66 00:02:28,330 --> 00:02:30,730 maintain their own task force. But I think 67 00:02:30,730 --> 00:02:31,230 that 68 00:02:31,610 --> 00:02:34,170 that creates shortage somewhere else. But I guess 69 00:02:34,170 --> 00:02:36,250 at the organizational level, we need to have 70 00:02:36,250 --> 00:02:37,710 good, retention policies, 71 00:02:38,055 --> 00:02:39,354 good recruitment policies, 72 00:02:39,974 --> 00:02:41,194 good work balance, 73 00:02:41,814 --> 00:02:42,314 lifestyle, 74 00:02:42,694 --> 00:02:43,194 good, 75 00:02:43,974 --> 00:02:44,474 financial 76 00:02:45,735 --> 00:02:48,635 incentive for work and create of, friendly, 77 00:02:49,495 --> 00:02:51,895 safe work environment to maintain people and have 78 00:02:51,895 --> 00:02:54,449 them grow in their careers without, the need 79 00:02:54,449 --> 00:02:55,030 to leave. 80 00:02:55,650 --> 00:02:58,209 So as outpatient care continues to grow, how 81 00:02:58,209 --> 00:02:59,810 do you see the role of, 82 00:03:00,370 --> 00:03:01,189 pain services 83 00:03:01,810 --> 00:03:04,049 really kind of evolving within the broader health 84 00:03:04,049 --> 00:03:04,789 care ecosystem? 85 00:03:05,794 --> 00:03:08,034 Outpatient is a main focus now of health 86 00:03:08,034 --> 00:03:10,514 care systems for many reasons. Number one is, 87 00:03:10,995 --> 00:03:13,474 there are advancement in technology and procedures. We 88 00:03:13,474 --> 00:03:15,414 don't need to keep patients in hospitals, 89 00:03:15,955 --> 00:03:18,435 which is good again for many reasons. The, 90 00:03:18,594 --> 00:03:19,735 it's lower cost, 91 00:03:20,219 --> 00:03:22,620 better care because the patient now, less likely 92 00:03:22,620 --> 00:03:24,379 to get admitted to the hospital with with 93 00:03:24,379 --> 00:03:27,439 the risk of, DVTs and hospital acquired infections, 94 00:03:28,300 --> 00:03:30,300 and they're being away from their family, beloved 95 00:03:30,300 --> 00:03:32,544 one being in their bed at home. So 96 00:03:32,544 --> 00:03:35,105 definitely the expansion on the ambulatory side is 97 00:03:35,105 --> 00:03:37,025 a key. It's growing fast. We'll continue to 98 00:03:37,025 --> 00:03:39,344 grow fast as we advance as a technology, 99 00:03:39,344 --> 00:03:41,504 and it's something we need to allocate more 100 00:03:41,504 --> 00:03:43,125 resources for. Mhmm. 101 00:03:43,504 --> 00:03:46,310 And so many organizations are exploring new technologies, 102 00:03:46,610 --> 00:03:49,250 partnerships, or care models to improve efficiency and 103 00:03:49,250 --> 00:03:49,750 outcomes. 104 00:03:50,370 --> 00:03:52,530 Are there any innovations or initiatives that you 105 00:03:52,530 --> 00:03:54,229 found to be particularly promising? 106 00:03:55,490 --> 00:03:57,250 There there are many. A lot of it 107 00:03:57,250 --> 00:04:00,125 is about preoperative patient care that allow patients 108 00:04:00,125 --> 00:04:02,284 to be prepared for the surgery, like, get 109 00:04:02,284 --> 00:04:05,084 their surgery quickly, go discharged home, by use 110 00:04:05,084 --> 00:04:07,344 of a new long acting local anesthetics, 111 00:04:07,724 --> 00:04:09,185 good like, pain management, 112 00:04:10,525 --> 00:04:12,864 that starts even planning, before surgery, 113 00:04:13,419 --> 00:04:15,980 advancement of minimally invasive procedures and, 114 00:04:17,500 --> 00:04:19,500 which come with robotic surgeries and many other 115 00:04:19,500 --> 00:04:22,300 kinds of, minimally invasive surgeries that there are 116 00:04:22,300 --> 00:04:23,199 no big incisions, 117 00:04:23,580 --> 00:04:25,580 work done nicely and clean. And this way, 118 00:04:25,580 --> 00:04:26,954 the patient have less pain, 119 00:04:28,154 --> 00:04:31,194 less incisions to care for, and potentially, like, 120 00:04:31,354 --> 00:04:33,615 quick discharge and back to activity and productivity. 121 00:04:34,634 --> 00:04:37,914 So in your view, how does strengthening financial 122 00:04:37,914 --> 00:04:40,735 communication help foster long term trust and loyalty 123 00:04:41,274 --> 00:04:42,654 between patients and providers? 124 00:04:43,490 --> 00:04:45,169 That's a very, very good question. Because when 125 00:04:45,169 --> 00:04:47,329 we talk about financial strength, it's not only 126 00:04:47,329 --> 00:04:47,829 about 127 00:04:48,370 --> 00:04:49,110 good reimbursement 128 00:04:49,410 --> 00:04:49,910 or 129 00:04:50,529 --> 00:04:54,069 expensive service or patients paying. Because it's multifaceted, 130 00:04:54,930 --> 00:04:55,430 concept 131 00:04:55,814 --> 00:04:57,254 in that if I can get the patient 132 00:04:57,254 --> 00:04:58,775 to do the procedure and go home at 133 00:04:58,775 --> 00:05:00,694 the same day, they'll be more productive in 134 00:05:00,694 --> 00:05:02,455 the community. They'll be back to work within 135 00:05:02,455 --> 00:05:03,435 one or two days. 136 00:05:03,814 --> 00:05:05,814 And and this is financially important for the 137 00:05:05,814 --> 00:05:07,654 patient, for the community, for for the whole 138 00:05:07,654 --> 00:05:08,154 country, 139 00:05:08,730 --> 00:05:09,449 rather than, 140 00:05:10,009 --> 00:05:11,529 maybe go the other way, do it the 141 00:05:11,529 --> 00:05:12,829 traditional way. Maybe, 142 00:05:13,290 --> 00:05:15,129 yeah, maybe insurance will pay less, but then 143 00:05:15,129 --> 00:05:17,389 you have to admit the patient, lose work, 144 00:05:18,089 --> 00:05:20,730 maybe develop complications, may spend more money on 145 00:05:20,730 --> 00:05:22,189 this. So we have to look at it 146 00:05:22,454 --> 00:05:24,794 at all aspects, not at only the onetime 147 00:05:25,415 --> 00:05:25,915 reimbursement, 148 00:05:26,535 --> 00:05:29,175 or payment that go through or between the 149 00:05:29,175 --> 00:05:31,334 patient and the facility, but rather on the 150 00:05:31,334 --> 00:05:33,194 whole spectrum of care and how much, 151 00:05:33,654 --> 00:05:35,894 this maybe onetime service would be a lot 152 00:05:35,894 --> 00:05:36,954 more cost effective. 153 00:05:37,254 --> 00:05:38,154 Right. Right. 154 00:05:38,720 --> 00:05:40,240 Well, doctor Al, I wanna thank you so 155 00:05:40,240 --> 00:05:41,839 much for joining us on the show today. 156 00:05:41,839 --> 00:05:43,120 But before I let you go, is there 157 00:05:43,120 --> 00:05:44,800 anything you'd like to leave with the audience 158 00:05:44,800 --> 00:05:45,860 or any final thoughts? 159 00:05:46,240 --> 00:05:46,639 I, 160 00:05:47,120 --> 00:05:48,800 I would like to share with people that, 161 00:05:49,040 --> 00:05:50,959 it's my first time at the Bakers conference, 162 00:05:50,959 --> 00:05:53,144 and I'll be coming every year. Great place 163 00:05:53,464 --> 00:05:53,964 Great, 164 00:05:54,345 --> 00:05:56,345 place to connect and learn from others. I 165 00:05:56,345 --> 00:05:58,664 encourage everybody to visit next year. Mhmm. And 166 00:05:58,664 --> 00:06:01,064 I encourage everyone to, not only to visit 167 00:06:01,064 --> 00:06:02,985 for the sake of learning, but also sharing 168 00:06:02,985 --> 00:06:03,485 experiences, 169 00:06:04,504 --> 00:06:06,664 you know, hanging out together to learn from 170 00:06:06,664 --> 00:06:09,029 each other and hopefully face all the challenges 171 00:06:09,029 --> 00:06:11,589 in the health care system that we encounter 172 00:06:11,589 --> 00:06:13,610 now, we continue to encounter in the future. 173 00:06:13,670 --> 00:06:15,110 Awesome. Well, thank you again for joining us, 174 00:06:15,110 --> 00:06:16,069 doctor Al, and I hope you have a 175 00:06:16,069 --> 00:06:17,589 lovely rest of your day. Thanks so much. 176 00:06:17,589 --> 00:06:18,250 My pleasure.