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forward slash becchers podcast.

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This is Gracelyn Keller with the Becker's Healthcare

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Podcast, and we are live at the twenty

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second annual Spine Orthopedic and Pain Management Conference.

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I'm currently joined by doctor Joseph Lamplott, who

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is an orthopedic surgeon and sports medicine specialist

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at Endeavor Health Orthopedic Orthopedic and Spine Institute.

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Doctor Lamplott, thanks for being here. To start

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us off, can you please share a little

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bit more about yourself, your role, and your

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organization?

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Of course. So I'm an orthopedic surgeon. I

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specialize in sports medicine and shoulder surgery.

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I work for Endeavor Health. It's a nine

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hospital health care system in Illinois. It's actually

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the second largest, health care system in Illinois.

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And I work within the Northwest Community Hospital

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System.

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So this is, recently we merged, with Endeavor

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Healthcare, and we're building an orthopedic

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hospital employed orthopedic group at NCH currently.

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Wonderful. Well, thanks so much for being here.

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And let's start our conversation with what trends

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or shifts you're currently seeing in the industry

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right now that you think are most important

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for leaders to pay attention to.

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So work case in point, consolidation is happening

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everywhere.

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As I mentioned, we went from basically three

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large systems into, one. And I think as

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those consolidations continue to happen, we need to

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make sure we maintain quality.

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I think putting pride aside, each of the

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kind of member hospitals does some things well,

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and we have data to support each of

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those things. So as we've come together

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as one large system,

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and especially starting a new group at one

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of our hospitals,

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we're trying to kinda cherry pick the best

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aspects of each hospital as we build our

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program. And it's been really helpful to have

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that road map as we kind of put

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together our orthopedic program at Northwest Community.

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Wonderful.

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And I'd love to touch on staffing and

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workforce challenges as well as these continue to

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be concerns across health care. So how is

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your organization navigating these pressures, and what strategies

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have you seen working well?

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Of course. So, and this is uniform across

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the board. The the cost of providing care

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is increasing. The cost of staffing is increasing,

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and our reimbursements are staying the same or

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or going down relative to inflation. So,

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maintaining your staff is critical. I think turnover

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of of anybody, whether it's physicians or staff,

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is is almost

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a a a never event. We wanna try

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and minimize that from happening because,

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it ends up costing you a whole lot

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more than if you're able to keep them.

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So staying market competitive or even slightly above,

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the market in terms of salaries and benefits

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is critically important.

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The reality is I think now,

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there's a little bit less

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pride in staying with the same job or

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the same,

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organization throughout your career. I think if there's

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opportunities to go elsewhere where where the job,

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the work life balance, the benefits, the salary,

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all those things contribute. So, we have to

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find a way to balance all of those

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things and keep the people that we have.

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Absolutely.

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And let's talk about outpatient care as this

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continues to grow. How do you see the

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role of orthopedics

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evolving within the broader health care ecosystem?

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So orthopedics, you know, what we're seeing right

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now in terms of the care that we

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provide,

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we're moving most of the procedures that we

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do to the ASC. And I think that

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as we start bundling care for most procedures,

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forward, we're gonna have to deliver care in

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a cost effective way.

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And not only do our ASCs provide care

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in a more cost effective way, but patient

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satisfaction is generally higher. So I think the

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move to the ASC is, is something that

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we're inevitably going to continue seeing.

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The second thing in terms of orthopedics, there's

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lots of competition,

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and I think that people are a little

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bit less loyal to the organizations that they

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may have been seen for years. So, you

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know, case example would be a patient that

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has had a primary care in one organization

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forever.

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Just because they're provided a referral to see

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a provider or an orthopedist or any specialist

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within that organization,

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they have so many options, and they have

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so many good options in competitive markets. So,

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we have to basically maintain quality, maintain satisfaction,

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and get patients in quickly and provide great

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care for them. So I think in orthopedics,

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we're seeing that,

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we're seeing that to a to a high

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degree now.

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Absolutely.

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And then as we wrap our conversation up,

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many organizations are exploring new technologies, partnerships, or

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care models to improve efficiency and outcomes. So

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are there any innovations or initiatives you found

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particularly promising?

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So one thing we've adapted within the last

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two years is, AI driven dictation software, and

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that has massively improved efficiency across the board.

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And it's really improved, physician quality of life

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and APP per, provider quality of life.

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Reason being, you know, I can tell you

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from my experience,

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seeing, you know, 40 to 50 patients in

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a day and finishing your notes after clinic,

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you'd be spending upwards of two hours, oftentimes

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at home,

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you know, after the kids go to bed.

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And you're up till 09:00, and then you

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rinse and repeat the next day. So,

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now with this AI driven software, and some

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are better than others, and they continue to

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improve,

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it's basically given me,

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you know, two hours per day back to

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myself.

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And that allows you not only to, you

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know, have that work life balance, but also

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achieve things in the workplace, whether that's research,

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whether that's meetings, whether that's, you know, whatever

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that we didn't really have before.

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Absolutely.

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And is there anything else you'd like to

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add that we didn't touch on today?

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You know, another thing in terms of, efficiency

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is

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the use of of, Google. So Google My

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Business,

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I really think that all physicians should have

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a Google My Business profile that they're active

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with. I think that generating new patients and

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generating strong reviews is critical to building a

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practice. So,

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you know, one thing that we're using with,

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all of our patients is we're trying to

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send them an automated,

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Google,

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basically, Google survey

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to generate those those positive reviews and get

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patients in the door.

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So I think we're we're using,

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you know, between the AI software that we

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use in in clinic and, improved use of

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Google, we're, we're we're finding that's improving our

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our outcomes.

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Wonderful. Well, doctor Lamplat, thanks so much for

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taking the time to join me today on

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the Becker's Healthcare podcast and share these insights.

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Again, we are recording live at the twenty

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second annual Spine Orthopedic and Pain Management Conference.

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Perfect. Thank you so much.