1
00:00:02,560 --> 00:00:05,299
Today's clinical providers and healthcare systems

2
00:00:05,599 --> 00:00:08,400
need a strategic partner that is focused on

3
00:00:08,400 --> 00:00:10,339
the evolution of healthcare delivery.

4
00:00:10,960 --> 00:00:14,080
At Surgery Partners, we are redefining the healthcare

5
00:00:14,080 --> 00:00:14,414
industry

6
00:00:14,894 --> 00:00:18,195
as a nation's leading independent operator of surgical

7
00:00:18,335 --> 00:00:20,434
facilities and ancillary services.

8
00:00:20,894 --> 00:00:24,574
With an extensive presence spanning over 180

9
00:00:24,574 --> 00:00:25,714
locations nationwide,

10
00:00:26,335 --> 00:00:28,515
our commitment extends beyond healthcare.

11
00:00:29,079 --> 00:00:31,339
It's about fostering successful partnerships

12
00:00:31,800 --> 00:00:33,799
that enhance the quality of care in the

13
00:00:33,799 --> 00:00:35,100
communities we serve.

14
00:00:35,640 --> 00:00:38,280
Surgery Partners is more than an operator or

15
00:00:38,280 --> 00:00:41,880
service provider. We are your strategic ally committed

16
00:00:41,880 --> 00:00:43,844
to transforming healthcare delivery.

17
00:00:50,005 --> 00:00:52,505
This is Scott King with Becker's Healthcare Podcast.

18
00:00:52,565 --> 00:00:54,565
I'm thrilled today to be joined by Mary

19
00:00:54,565 --> 00:00:57,925
Kasai, executive vice president and chief operating officer

20
00:00:57,925 --> 00:01:00,020
at Hospital for Special Surgery.

21
00:01:00,399 --> 00:01:01,920
Mary, thanks so much for joining us today.

22
00:01:01,920 --> 00:01:02,739
How are you doing?

23
00:01:03,200 --> 00:01:04,959
Got it. Thank you for having me. I'm

24
00:01:04,959 --> 00:01:05,700
doing great.

25
00:01:06,159 --> 00:01:08,000
Awesome. Yeah. I I think we're gonna have

26
00:01:08,000 --> 00:01:10,479
a great conversation about some big opportunities and

27
00:01:10,479 --> 00:01:12,719
challenges in health care today. But before we

28
00:01:12,719 --> 00:01:14,239
jump into all that, I'm just curious if

29
00:01:14,239 --> 00:01:15,644
you could please tell us a little bit

30
00:01:15,644 --> 00:01:17,265
more about yourself and your background.

31
00:01:18,204 --> 00:01:20,844
Sure, Scott. And so yeah. So as you,

32
00:01:21,084 --> 00:01:23,744
were kind enough to introduce me previously,

33
00:01:24,045 --> 00:01:26,284
my name is Mary Kasai. I am the

34
00:01:26,284 --> 00:01:27,664
chief operating officer

35
00:01:28,129 --> 00:01:30,950
here at the hospital for special surgery.

36
00:01:31,649 --> 00:01:33,969
I've been in this role now about a

37
00:01:33,969 --> 00:01:35,030
year and a half.

38
00:01:35,569 --> 00:01:38,129
And just to provide some context in terms

39
00:01:38,129 --> 00:01:39,989
of my own professional history,

40
00:01:40,625 --> 00:01:42,165
I started my career

41
00:01:42,864 --> 00:01:45,984
as a registered nurse in New York City

42
00:01:45,984 --> 00:01:46,484
Bellevue

43
00:01:47,424 --> 00:01:47,924
Hospital,

44
00:01:48,545 --> 00:01:49,685
system center.

45
00:01:50,625 --> 00:01:53,984
And in that capacity, I started as a

46
00:01:53,984 --> 00:01:56,165
registered nurse in the emergency department.

47
00:01:56,920 --> 00:01:58,700
I did that for a few years.

48
00:01:59,479 --> 00:02:03,000
Really always loved all things patient care. I

49
00:02:03,000 --> 00:02:05,420
also really love to problem solve.

50
00:02:06,359 --> 00:02:08,520
Was thriving in that environment, but knew I

51
00:02:08,520 --> 00:02:09,659
wanted to do more.

52
00:02:10,074 --> 00:02:10,794
And so,

53
00:02:11,114 --> 00:02:13,674
did some research to see what was out

54
00:02:13,674 --> 00:02:15,375
there in the New York City market,

55
00:02:15,754 --> 00:02:16,894
and there were,

56
00:02:17,594 --> 00:02:18,495
several opportunities,

57
00:02:18,794 --> 00:02:21,294
especially for someone who had an emergency

58
00:02:22,074 --> 00:02:22,574
department

59
00:02:22,875 --> 00:02:24,495
background as I did.

60
00:02:25,120 --> 00:02:26,659
And so I began,

61
00:02:27,680 --> 00:02:30,900
to look and see and found my way

62
00:02:30,960 --> 00:02:31,460
to

63
00:02:31,760 --> 00:02:32,659
New York Presbyterian

64
00:02:33,040 --> 00:02:33,540
Hospital

65
00:02:34,240 --> 00:02:34,740
system.

66
00:02:35,520 --> 00:02:36,000
And,

67
00:02:36,319 --> 00:02:36,980
I spent

68
00:02:38,414 --> 00:02:40,754
seventeen years in that system

69
00:02:41,215 --> 00:02:42,435
in various capacities,

70
00:02:43,215 --> 00:02:47,215
previous to assuming the COO role at Hospital

71
00:02:47,215 --> 00:02:48,435
for Special Surgery.

72
00:02:49,215 --> 00:02:49,694
I,

73
00:02:50,254 --> 00:02:52,469
advanced in my career at New York Presbyterian

74
00:02:52,930 --> 00:02:55,110
to the role of senior vice president

75
00:02:55,650 --> 00:02:56,389
for perioperative

76
00:02:56,770 --> 00:02:57,270
services

77
00:02:57,730 --> 00:03:01,349
where I had enterprise and clinical oversight

78
00:03:01,889 --> 00:03:04,629
of roughly about a 70

79
00:03:04,770 --> 00:03:05,750
operating rooms,

80
00:03:06,115 --> 00:03:06,915
55

81
00:03:06,915 --> 00:03:08,694
plus procedural suites,

82
00:03:09,155 --> 00:03:11,175
and I did that for several years,

83
00:03:11,555 --> 00:03:14,215
again, before I took on the COO role

84
00:03:14,435 --> 00:03:15,254
at HSS.

85
00:03:16,275 --> 00:03:19,014
Appreciate you sharing all the background information there.

86
00:03:19,395 --> 00:03:20,694
Curious what accomplishment

87
00:03:21,349 --> 00:03:23,530
in the past year you're most proud of?

88
00:03:24,389 --> 00:03:25,770
There are many accomplishments.

89
00:03:26,150 --> 00:03:27,689
I I mean, first and foremost,

90
00:03:28,150 --> 00:03:29,930
to be given the opportunity

91
00:03:30,310 --> 00:03:31,050
to work

92
00:03:31,750 --> 00:03:34,629
for an institution like the Hospital for Special

93
00:03:34,629 --> 00:03:37,644
Surgery has just been an enormous gift. And

94
00:03:37,644 --> 00:03:40,144
I wanna say first and foremost, HSS,

95
00:03:41,084 --> 00:03:42,305
is really informed

96
00:03:42,604 --> 00:03:43,824
and powered by

97
00:03:44,205 --> 00:03:47,344
a hundred sixty plus years of institutional

98
00:03:47,724 --> 00:03:48,224
history.

99
00:03:49,084 --> 00:03:50,625
And we are enriched

100
00:03:50,960 --> 00:03:53,680
by not only that history, but really about

101
00:03:53,680 --> 00:03:54,419
the talent

102
00:03:54,719 --> 00:03:56,740
that we have focused on musculoskeletal

103
00:03:57,360 --> 00:03:57,860
care.

104
00:03:58,159 --> 00:04:01,280
This talent spans over 130

105
00:04:01,280 --> 00:04:01,780
specialized

106
00:04:02,319 --> 00:04:02,819
surgeons,

107
00:04:03,735 --> 00:04:05,514
two hundred and fifty plus

108
00:04:05,894 --> 00:04:06,955
specialized providers

109
00:04:07,495 --> 00:04:08,555
across nonoperative

110
00:04:08,854 --> 00:04:09,354
disciplines,

111
00:04:09,974 --> 00:04:11,435
and over 1,000

112
00:04:11,655 --> 00:04:12,155
subspecialized

113
00:04:12,775 --> 00:04:13,275
clinicians

114
00:04:14,294 --> 00:04:15,435
along with the thousands

115
00:04:15,894 --> 00:04:16,714
of administrative

116
00:04:17,254 --> 00:04:17,995
and clinical

117
00:04:18,710 --> 00:04:19,210
staff.

118
00:04:19,670 --> 00:04:21,370
So our mission is driven

119
00:04:22,230 --> 00:04:24,410
by, and I think ultimately

120
00:04:24,710 --> 00:04:25,770
always by,

121
00:04:26,310 --> 00:04:30,090
our desire to improve reach, ensure quality,

122
00:04:31,125 --> 00:04:34,504
and really give that access to patients across

123
00:04:34,725 --> 00:04:36,585
our footprint and beyond.

124
00:04:37,125 --> 00:04:39,764
And our front footprint includes not just the

125
00:04:39,764 --> 00:04:41,764
Upper East Side, but it includes the New

126
00:04:41,764 --> 00:04:42,585
York Tristate

127
00:04:43,045 --> 00:04:44,745
and Southern Florida markets.

128
00:04:45,259 --> 00:04:45,839
The organization

129
00:04:46,220 --> 00:04:47,039
is driven

130
00:04:47,819 --> 00:04:50,300
in its purpose to help people get back

131
00:04:50,300 --> 00:04:53,199
to what they love to do most and

132
00:04:53,660 --> 00:04:56,220
better and we do that actually better than

133
00:04:56,220 --> 00:04:58,139
really any place in the world, and we're

134
00:04:58,139 --> 00:04:59,439
able to reach patients

135
00:05:00,164 --> 00:05:00,664
across

136
00:05:00,964 --> 00:05:02,664
really the entire musculoskeletal

137
00:05:03,284 --> 00:05:04,264
care continuum.

138
00:05:05,524 --> 00:05:07,845
And I'll just say, you know, we are

139
00:05:07,845 --> 00:05:08,345
leading

140
00:05:09,204 --> 00:05:09,944
the musculoskeletal

141
00:05:10,564 --> 00:05:11,865
health and care,

142
00:05:12,839 --> 00:05:14,539
in the country, in the world.

143
00:05:15,319 --> 00:05:17,879
And we continue to be among the top

144
00:05:17,879 --> 00:05:18,860
ranked hospitals

145
00:05:19,560 --> 00:05:20,379
for orthopedics

146
00:05:20,839 --> 00:05:21,659
and rheumatology

147
00:05:22,199 --> 00:05:24,539
for about thirty plus years.

148
00:05:25,495 --> 00:05:27,415
After all those accomplishments in the in the

149
00:05:27,415 --> 00:05:29,814
past year, what are the organizational goals you're

150
00:05:29,814 --> 00:05:31,355
setting for twenty twenty five?

151
00:05:32,295 --> 00:05:35,334
You know, as I look back on 2024,

152
00:05:35,654 --> 00:05:37,735
it's really amazing to think about where we've

153
00:05:37,735 --> 00:05:38,235
been

154
00:05:38,615 --> 00:05:39,675
and more importantly,

155
00:05:39,975 --> 00:05:40,954
where we're heading.

156
00:05:41,629 --> 00:05:44,449
With our rich history behind us, we're poised

157
00:05:44,589 --> 00:05:46,290
to enter a new era,

158
00:05:46,910 --> 00:05:49,569
one that really challenges us to evolve,

159
00:05:50,270 --> 00:05:50,770
grow,

160
00:05:51,230 --> 00:05:53,710
and innovate while staying true to our core

161
00:05:53,710 --> 00:05:54,930
values and mission

162
00:05:55,285 --> 00:05:58,084
that make HSS really such a unique and

163
00:05:58,084 --> 00:05:59,064
special place.

164
00:05:59,925 --> 00:06:01,764
This year, 2024,

165
00:06:01,764 --> 00:06:02,504
has certainly,

166
00:06:03,045 --> 00:06:04,904
had many significant milestones.

167
00:06:05,605 --> 00:06:07,925
I do wanna just highlight among the many

168
00:06:07,925 --> 00:06:08,425
recognitions

169
00:06:08,805 --> 00:06:09,545
we receive

170
00:06:09,899 --> 00:06:12,480
annually in recognition of this commitment

171
00:06:13,180 --> 00:06:16,240
has been the designation from news week Newsweek

172
00:06:17,100 --> 00:06:19,420
that we are the best hospital in the

173
00:06:19,420 --> 00:06:21,040
world for orthopedics

174
00:06:21,964 --> 00:06:24,545
for the fifth consecutive year, and this

175
00:06:24,925 --> 00:06:27,824
really continues to be a particular point of

176
00:06:27,964 --> 00:06:28,464
pride.

177
00:06:29,404 --> 00:06:30,865
And it's really this accomplishment

178
00:06:31,324 --> 00:06:33,185
that further reflects

179
00:06:33,964 --> 00:06:36,865
our unwavering commitment to patient care

180
00:06:37,800 --> 00:06:40,779
and the real advancing field of musculoskeletal

181
00:06:41,639 --> 00:06:42,139
health.

182
00:06:43,160 --> 00:06:46,759
Another area of focus for me, especially as

183
00:06:46,759 --> 00:06:49,259
the chief operating officer and an area

184
00:06:49,955 --> 00:06:51,335
I am proud of

185
00:06:51,955 --> 00:06:53,254
is research and innovation.

186
00:06:54,675 --> 00:06:58,375
HSS has newly appointed leaders, including our inaugural

187
00:06:58,675 --> 00:07:02,855
chief research officer and our chief information officer

188
00:07:03,529 --> 00:07:06,029
and the ongoing development of data tools,

189
00:07:06,410 --> 00:07:08,189
we really aim to advance

190
00:07:08,810 --> 00:07:09,470
a revitalized

191
00:07:09,770 --> 00:07:10,270
forum

192
00:07:10,889 --> 00:07:12,509
for groundbreaking research

193
00:07:12,970 --> 00:07:14,270
and clinical advancements.

194
00:07:15,529 --> 00:07:18,810
This year, we marked notable achievements, including the

195
00:07:18,810 --> 00:07:20,044
first single

196
00:07:20,345 --> 00:07:20,845
blind

197
00:07:21,544 --> 00:07:22,764
randomized pilot

198
00:07:23,144 --> 00:07:25,084
clinical trial that was led by

199
00:07:25,544 --> 00:07:27,805
HFS in the promising field

200
00:07:28,264 --> 00:07:29,564
of regenerative medicine,

201
00:07:30,824 --> 00:07:31,564
and, additionally,

202
00:07:32,425 --> 00:07:32,925
novel

203
00:07:33,509 --> 00:07:34,009
monoclonal

204
00:07:34,310 --> 00:07:34,810
antibody

205
00:07:35,189 --> 00:07:35,689
antibody

206
00:07:36,069 --> 00:07:37,289
targeting inflammation

207
00:07:37,990 --> 00:07:40,250
that was based on HSS research

208
00:07:41,589 --> 00:07:44,649
successfully secured $70,000,000

209
00:07:45,189 --> 00:07:47,050
in series a financing.

210
00:07:48,095 --> 00:07:50,175
And this news really does follow the recent

211
00:07:50,175 --> 00:07:50,675
approval

212
00:07:51,535 --> 00:07:54,335
of the drug for first in human phase

213
00:07:54,335 --> 00:07:55,634
one clinical trial

214
00:07:56,095 --> 00:07:56,835
in Europe.

215
00:07:58,175 --> 00:08:01,955
But, again, setting aside all of h HSS'

216
00:08:03,029 --> 00:08:03,770
enormous enormous

217
00:08:04,230 --> 00:08:07,050
accomplishments, you know, as the chief operating officer,

218
00:08:07,509 --> 00:08:10,550
performance is a key area that myself and

219
00:08:10,550 --> 00:08:11,210
my team

220
00:08:11,910 --> 00:08:12,970
are really renewing

221
00:08:13,589 --> 00:08:14,730
across the organization

222
00:08:15,589 --> 00:08:18,604
as we continue to commit to constant improvement,

223
00:08:19,625 --> 00:08:22,685
a culture shift that really extends beyond

224
00:08:23,064 --> 00:08:23,564
metrics.

225
00:08:24,584 --> 00:08:27,305
And by critically evaluating our efforts and holding

226
00:08:27,305 --> 00:08:28,204
ourselves accountable,

227
00:08:29,464 --> 00:08:31,805
we look to ensure that every

228
00:08:32,549 --> 00:08:33,049
initiative

229
00:08:33,990 --> 00:08:36,330
propels us closer to our goals.

230
00:08:37,110 --> 00:08:37,850
One of the,

231
00:08:38,389 --> 00:08:38,889
standing,

232
00:08:39,669 --> 00:08:41,830
areas of success in this domain has been

233
00:08:41,830 --> 00:08:42,570
the implementation

234
00:08:43,830 --> 00:08:46,009
of our Workday technology platform,

235
00:08:46,575 --> 00:08:50,335
which has already made marked improvements in our

236
00:08:50,335 --> 00:08:52,995
operational efficiency and really in the employee

237
00:08:53,295 --> 00:08:53,795
experience.

238
00:08:54,654 --> 00:08:57,315
And there's so many more areas and strategic

239
00:08:57,615 --> 00:08:58,115
accomplishments

240
00:08:59,134 --> 00:09:00,995
that I'm personally proud of

241
00:09:01,460 --> 00:09:04,019
from our commitment to employee wellness with the

242
00:09:04,019 --> 00:09:04,519
development

243
00:09:05,139 --> 00:09:07,720
of an on-site employee wellness center

244
00:09:08,419 --> 00:09:09,320
to the transformation

245
00:09:10,019 --> 00:09:11,160
of our main

246
00:09:11,620 --> 00:09:13,160
Upper East Side campus

247
00:09:14,100 --> 00:09:15,080
with a new

248
00:09:16,034 --> 00:09:17,334
patient care tower

249
00:09:17,875 --> 00:09:20,774
scheduled to open in 2026

250
00:09:21,154 --> 00:09:24,375
and, really, the advancement of our growth strategy.

251
00:09:25,154 --> 00:09:27,254
Our team has had a very

252
00:09:27,634 --> 00:09:28,454
busy year.

253
00:09:28,950 --> 00:09:30,790
And, really, for 2025,

254
00:09:30,790 --> 00:09:33,210
we look, we we really look at

255
00:09:33,590 --> 00:09:36,790
that momentum and really wanna continue to build

256
00:09:36,790 --> 00:09:37,529
upon that

257
00:09:37,990 --> 00:09:39,929
momentum as we're setting goals

258
00:09:40,629 --> 00:09:42,250
for 2025.

259
00:09:43,325 --> 00:09:44,924
As you continue to to work on a

260
00:09:44,924 --> 00:09:46,924
lot of the, you know, very important and

261
00:09:46,924 --> 00:09:49,044
groundbreaking things you just mentioned, what are some

262
00:09:49,044 --> 00:09:51,085
of the headwinds you anticipate in the next

263
00:09:51,085 --> 00:09:51,904
year or two?

264
00:09:52,845 --> 00:09:53,904
We'll always

265
00:09:54,365 --> 00:09:57,485
remain focused on delivering the highest quality of

266
00:09:57,485 --> 00:09:57,985
care

267
00:09:58,919 --> 00:09:59,419
while

268
00:09:59,960 --> 00:10:01,419
really fostering this culture

269
00:10:02,120 --> 00:10:04,440
of excellence. And so we continue to be

270
00:10:04,440 --> 00:10:06,539
dedicated to upholding the standards

271
00:10:07,000 --> 00:10:09,419
that really have helped us to earn

272
00:10:09,879 --> 00:10:11,419
our esteemed reputation,

273
00:10:12,735 --> 00:10:13,715
while enhancing

274
00:10:14,174 --> 00:10:14,674
accessibility

275
00:10:15,215 --> 00:10:17,315
and patient experiences again

276
00:10:18,014 --> 00:10:20,434
through several techno technological

277
00:10:20,975 --> 00:10:22,274
and really operational

278
00:10:22,654 --> 00:10:24,035
advancements. And so

279
00:10:24,710 --> 00:10:26,970
I'm really excited for our organization

280
00:10:27,509 --> 00:10:31,029
to embrace this new era with purpose and

281
00:10:31,029 --> 00:10:31,529
urgency.

282
00:10:32,710 --> 00:10:35,350
Our challenge and our opportunity really is to

283
00:10:35,350 --> 00:10:37,769
guide HSS into our future

284
00:10:38,230 --> 00:10:40,865
where we provide care to more individuals

285
00:10:41,725 --> 00:10:43,904
in more pay in more places

286
00:10:44,524 --> 00:10:45,424
really throughout

287
00:10:46,285 --> 00:10:49,165
their lives and really in search of their

288
00:10:49,165 --> 00:10:49,665
own

289
00:10:50,445 --> 00:10:51,345
health milestones.

290
00:10:52,639 --> 00:10:53,539
And so whether

291
00:10:53,840 --> 00:10:55,620
that be through our strategic

292
00:10:56,159 --> 00:10:59,220
growth that we're planning for across

293
00:11:00,159 --> 00:11:02,419
New York Tristate area along

294
00:11:02,799 --> 00:11:04,019
with Florida markets

295
00:11:04,639 --> 00:11:07,059
or it's really about bolstering

296
00:11:07,855 --> 00:11:11,554
that patient and employee experience, our goal remains

297
00:11:11,695 --> 00:11:13,554
to be the best place

298
00:11:14,095 --> 00:11:15,955
for patients to receive musculoskeletal

299
00:11:16,575 --> 00:11:19,710
care and really for providers to deliver that

300
00:11:19,790 --> 00:11:22,990
care and for our employees to advance their

301
00:11:22,990 --> 00:11:23,490
professional

302
00:11:24,350 --> 00:11:26,690
careers. We want to make progress

303
00:11:27,230 --> 00:11:29,330
against this goal while strategically

304
00:11:29,870 --> 00:11:30,370
positioning

305
00:11:31,149 --> 00:11:31,649
HSS

306
00:11:32,774 --> 00:11:36,235
for the sustainable leadership it has in musculoskeletal

307
00:11:37,334 --> 00:11:37,834
health

308
00:11:38,375 --> 00:11:40,475
and ensure that we remain

309
00:11:40,855 --> 00:11:42,315
a beacon of excellence

310
00:11:43,174 --> 00:11:45,034
for generations to come.

311
00:11:46,089 --> 00:11:47,610
And last question I have for you, Mary,

312
00:11:47,610 --> 00:11:49,629
how are you evolving as a leader?

313
00:11:50,809 --> 00:11:53,950
I think that's always a work in progress

314
00:11:54,009 --> 00:11:56,809
for sure. But as I evolve in this

315
00:11:56,809 --> 00:11:58,909
leadership role, I am

316
00:11:59,210 --> 00:12:01,149
increasingly focused on balancing

317
00:12:02,305 --> 00:12:03,365
operational efficiency

318
00:12:03,985 --> 00:12:05,605
with really forward looking

319
00:12:05,985 --> 00:12:06,485
innovation.

320
00:12:07,745 --> 00:12:11,605
I remain deeply respectful of the rich history

321
00:12:11,665 --> 00:12:12,884
and unique culture

322
00:12:13,665 --> 00:12:15,285
that really makes HSS

323
00:12:15,745 --> 00:12:16,245
exceptional.

324
00:12:17,059 --> 00:12:19,879
In health care, driving performance improvements

325
00:12:20,579 --> 00:12:22,199
and embracing new technologies

326
00:12:22,980 --> 00:12:24,120
are mission critical,

327
00:12:25,059 --> 00:12:28,039
but so is understanding and preserving

328
00:12:28,659 --> 00:12:31,139
the core values and the practices that have

329
00:12:31,139 --> 00:12:32,120
built trust

330
00:12:33,095 --> 00:12:34,315
with our patients,

331
00:12:34,774 --> 00:12:35,595
our staff,

332
00:12:36,295 --> 00:12:38,154
and our community over time.

333
00:12:39,175 --> 00:12:42,455
So I'm continuing to learn to really ask

334
00:12:42,455 --> 00:12:43,355
better questions,

335
00:12:44,134 --> 00:12:45,995
to challenge the status quo,

336
00:12:46,709 --> 00:12:50,389
while really staying rooted in what has proven

337
00:12:50,389 --> 00:12:51,289
to be successful.

338
00:12:52,230 --> 00:12:55,610
And looking forward, I'm really focused on fostering

339
00:12:55,750 --> 00:12:56,889
a culture where

340
00:12:57,350 --> 00:12:57,850
innovation

341
00:12:58,230 --> 00:12:58,970
and tradition

342
00:12:59,509 --> 00:13:00,329
can coexist,

343
00:13:01,254 --> 00:13:03,754
where we honor our past successes

344
00:13:04,134 --> 00:13:06,875
while empowering our teams to explore new

345
00:13:07,574 --> 00:13:08,074
transformative

346
00:13:08,454 --> 00:13:09,674
approaches to care.

347
00:13:10,615 --> 00:13:14,475
And I believe that by aligning operational agility

348
00:13:15,414 --> 00:13:16,314
with the timeless

349
00:13:17,629 --> 00:13:19,169
mission of compassionate,

350
00:13:19,950 --> 00:13:21,570
patient centered service.

351
00:13:22,350 --> 00:13:23,950
I aim to lead in a way that

352
00:13:23,950 --> 00:13:25,250
respects our heritage

353
00:13:26,029 --> 00:13:27,410
while building a sustainable

354
00:13:28,029 --> 00:13:29,970
and forward thinking future.

355
00:13:31,195 --> 00:13:32,554
Mary, thanks so much for joining us on

356
00:13:32,554 --> 00:13:34,475
podcast today. I think it's a great conversation.

357
00:13:34,475 --> 00:13:35,835
I look forward to working with you again

358
00:13:35,835 --> 00:13:36,335
soon.

359
00:13:37,274 --> 00:13:39,294
Thank you, and thank you for this opportunity.

360
00:13:39,514 --> 00:13:40,495
Have a great day.