1 00:00:00,080 --> 00:00:02,319 Are your patients looking for an easy way 2 00:00:02,319 --> 00:00:04,719 to pay for health care? Wanna level up 3 00:00:04,719 --> 00:00:07,139 the way you do business? Then the CareCredit 4 00:00:07,279 --> 00:00:09,359 health and wellness card just might be the 5 00:00:09,359 --> 00:00:09,859 answer. 6 00:00:10,160 --> 00:00:13,539 For over 30 years, CareCredit, a Synchrony solution, 7 00:00:13,759 --> 00:00:16,454 has been providing patients with a modern, flexible 8 00:00:16,454 --> 00:00:18,375 way to pay for their health and wellness 9 00:00:18,375 --> 00:00:18,875 expenses. 10 00:00:19,414 --> 00:00:22,875 CareCredit seamlessly integrates with your business, helping minimize 11 00:00:23,015 --> 00:00:25,975 account receivable, all while your patients enjoy budget 12 00:00:25,975 --> 00:00:27,595 friendly financing options. 13 00:00:28,054 --> 00:00:30,214 To learn more about how CareCredit works for 14 00:00:30,214 --> 00:00:31,274 you and your patients, 15 00:00:31,679 --> 00:00:32,420 visit carecredit.comforward/beccarspodcast. 16 00:00:36,560 --> 00:00:38,880 This is Gracelyn Keller with the Becker's Healthcare 17 00:00:38,880 --> 00:00:41,200 Podcast, and we are live at the business 18 00:00:41,200 --> 00:00:42,979 and operations of ASCs. 19 00:00:43,725 --> 00:00:45,645 I am pleased to be joined today by 20 00:00:45,645 --> 00:00:48,145 Claude Reusser, who is the vice president 21 00:00:48,685 --> 00:00:51,664 and general manager of wellness at CareCredit. So, 22 00:00:51,725 --> 00:00:53,664 Claude, thank you for being here today, 23 00:00:54,045 --> 00:00:55,965 and would love to jump into our discussion 24 00:00:55,965 --> 00:00:57,950 by first having you take a moment to 25 00:00:57,950 --> 00:00:59,710 introduce yourself and tell us a little bit 26 00:00:59,710 --> 00:01:02,109 more about your work with CareCredit. Absolutely. Thank 27 00:01:02,109 --> 00:01:04,030 you for having me. Again, my name is 28 00:01:04,030 --> 00:01:06,510 Claude Royster. I am the vice president general 29 00:01:06,510 --> 00:01:09,730 manager in our, health and wellness business supporting 30 00:01:09,790 --> 00:01:10,930 the wellness space. 31 00:01:11,655 --> 00:01:13,575 I've been I've had over 30 years of 32 00:01:13,575 --> 00:01:16,954 experience in in sales, operation, account management. 33 00:01:17,575 --> 00:01:19,915 And my focus right now is really to 34 00:01:20,375 --> 00:01:23,174 drive, growth strategies for the business as well 35 00:01:23,174 --> 00:01:23,995 as our practices 36 00:01:24,694 --> 00:01:24,855 and, 37 00:01:25,969 --> 00:01:28,790 assist them with, helping with the patient experience 38 00:01:28,930 --> 00:01:31,170 and and using our platform to be able 39 00:01:31,170 --> 00:01:32,230 to assist with, 40 00:01:32,689 --> 00:01:35,010 any financial needs that are related to, 41 00:01:35,810 --> 00:01:38,709 patients looking to get care, that they need. 42 00:01:39,545 --> 00:01:41,545 Wonderful. Well, thank you for taking the time 43 00:01:41,545 --> 00:01:43,704 to join me, and let's start our conversation 44 00:01:43,704 --> 00:01:46,665 today talking about ASC volume. So this is 45 00:01:46,665 --> 00:01:48,444 expected to grow by 16% 46 00:01:49,064 --> 00:01:50,525 countrywide by 2032. 47 00:01:50,984 --> 00:01:53,359 So with this growth, what is the most 48 00:01:53,359 --> 00:01:56,340 pressing challenge to maintaining a positive patient experience? 49 00:01:56,959 --> 00:01:59,280 Absolutely. There's there's really three things that I 50 00:01:59,280 --> 00:02:01,379 I I spend a lot of time focusing 51 00:02:01,439 --> 00:02:03,439 on in the AOC space. The first is 52 00:02:03,439 --> 00:02:03,939 staffing. 53 00:02:05,094 --> 00:02:06,774 As we know, there's been a tremendous amount 54 00:02:06,774 --> 00:02:09,034 of pressure on the ASC space around, 55 00:02:09,974 --> 00:02:10,794 being understaffed, 56 00:02:11,094 --> 00:02:13,175 not being able to care for all the 57 00:02:13,175 --> 00:02:13,675 patients. 58 00:02:14,134 --> 00:02:16,294 And it it's important for us to really 59 00:02:16,294 --> 00:02:18,155 help find ways to 60 00:02:18,840 --> 00:02:21,800 digitize and use technology to streamline some of 61 00:02:21,800 --> 00:02:24,620 the operational processes that will ultimately assist, 62 00:02:25,400 --> 00:02:26,460 the the ASCs 63 00:02:26,840 --> 00:02:27,580 and practices 64 00:02:27,879 --> 00:02:28,939 to be able to 65 00:02:29,240 --> 00:02:30,700 manage their their caseloads. 66 00:02:31,814 --> 00:02:33,735 The second, again, I just alluded to is 67 00:02:33,735 --> 00:02:35,514 is really technology. And 68 00:02:35,895 --> 00:02:38,455 as as the industry evolves, it's important to 69 00:02:38,455 --> 00:02:38,955 understand 70 00:02:39,495 --> 00:02:41,735 the different types of technology out there, whether 71 00:02:41,735 --> 00:02:43,814 it be, you know, just something as basic 72 00:02:43,814 --> 00:02:45,735 as appointment setting all the way through back 73 00:02:45,735 --> 00:02:46,395 end collections. 74 00:02:46,740 --> 00:02:47,240 And, 75 00:02:48,020 --> 00:02:50,340 one of the responsibilities that we have is 76 00:02:50,340 --> 00:02:53,219 is looking at ways to integrate CareCredit into 77 00:02:53,219 --> 00:02:53,719 those, 78 00:02:54,180 --> 00:02:57,300 into those platforms so that we're enabling an 79 00:02:57,300 --> 00:02:59,300 an easier process so that the, 80 00:02:59,860 --> 00:03:02,599 the staff can really focus on patient care, 81 00:03:03,084 --> 00:03:03,905 healthy outcomes, 82 00:03:04,604 --> 00:03:07,104 and still be able to give them accessibility 83 00:03:07,405 --> 00:03:07,805 to, 84 00:03:08,205 --> 00:03:10,125 financial options to be able to pay for 85 00:03:10,125 --> 00:03:10,625 care. 86 00:03:11,884 --> 00:03:14,604 So going along with that, what strategies have 87 00:03:14,604 --> 00:03:17,770 worked for your organization as you tackle these 88 00:03:17,770 --> 00:03:20,090 challenges, and what is the recommendation you have 89 00:03:20,090 --> 00:03:22,349 for health care leaders trying to stay ahead? 90 00:03:22,729 --> 00:03:24,490 Absolutely. So so one of the one of 91 00:03:24,490 --> 00:03:24,990 the, 92 00:03:25,370 --> 00:03:27,930 biggest things that we've done, and really coming 93 00:03:27,930 --> 00:03:30,344 out of the pandemic is we stress the 94 00:03:30,344 --> 00:03:31,324 importance of digitization. 95 00:03:31,864 --> 00:03:33,544 And what I mean by that is, for 96 00:03:33,544 --> 00:03:34,044 example, 97 00:03:35,144 --> 00:03:38,364 patients who are interested in getting care 98 00:03:38,824 --> 00:03:40,824 are looking for financial means to be able 99 00:03:40,824 --> 00:03:41,944 to pay for that. So one of the 100 00:03:41,944 --> 00:03:43,805 things that we've done instead of our traditional 101 00:03:43,944 --> 00:03:46,580 paper applications, we've created QR codes. 102 00:03:47,039 --> 00:03:48,960 And, essentially, what that allows us to do 103 00:03:48,960 --> 00:03:51,139 is streamline the application process, 104 00:03:51,599 --> 00:03:53,300 allow patients to get prequalified 105 00:03:53,599 --> 00:03:55,360 for the care that they need, which is 106 00:03:55,360 --> 00:03:56,159 gonna help make, 107 00:03:56,719 --> 00:03:58,800 help them make better decisions on when to 108 00:03:58,800 --> 00:04:00,180 get the care that they need, 109 00:04:00,715 --> 00:04:03,115 as opposed to, you know, the sticker shock 110 00:04:03,115 --> 00:04:04,715 of some of the costs related to some 111 00:04:04,715 --> 00:04:06,254 of the, health care and 112 00:04:06,715 --> 00:04:08,555 either not getting the care they need or 113 00:04:08,555 --> 00:04:11,514 postponing care. So that digitization of the QR 114 00:04:11,514 --> 00:04:13,694 code and and having a prequal process 115 00:04:14,180 --> 00:04:17,220 allows them to make decisions faster and hopefully 116 00:04:17,220 --> 00:04:18,839 get the care that they need sooner. 117 00:04:19,699 --> 00:04:22,180 Other opportunities are we've we've worked with what 118 00:04:22,180 --> 00:04:24,100 we call strategic technical partners. 119 00:04:24,420 --> 00:04:25,779 And there are many of them out there 120 00:04:25,779 --> 00:04:27,995 in the space that really focus on the 121 00:04:27,995 --> 00:04:30,654 revenue cycle within a practice or an ASC. 122 00:04:31,514 --> 00:04:33,995 We we work very closely with them to 123 00:04:33,995 --> 00:04:34,974 ensure that, 124 00:04:35,514 --> 00:04:36,014 CareCredit 125 00:04:36,314 --> 00:04:39,354 is integrated and aligned with their platform so 126 00:04:39,354 --> 00:04:42,550 that when patients are making decisions on how 127 00:04:42,550 --> 00:04:44,009 they're gonna pay for their care, 128 00:04:44,550 --> 00:04:46,949 we we give them the ability to have 129 00:04:46,949 --> 00:04:49,930 CareCredit as an option alongside of other options, 130 00:04:50,310 --> 00:04:51,670 to be able to afford the care that 131 00:04:51,670 --> 00:04:52,330 they need. 132 00:04:53,605 --> 00:04:55,685 And thank you for your insights on those 133 00:04:55,685 --> 00:04:56,165 topics. 134 00:04:56,485 --> 00:04:58,585 Shifting gears slightly to financial 135 00:04:58,964 --> 00:04:59,464 literacy 136 00:04:59,845 --> 00:05:02,165 and the financial side of things. How can 137 00:05:02,165 --> 00:05:04,485 leaders ensure that their staff are well equipped 138 00:05:04,485 --> 00:05:07,045 to help patients navigate the financial aspects of 139 00:05:07,045 --> 00:05:09,240 care? And how does this benefit patient and 140 00:05:09,240 --> 00:05:10,060 provider relationships? 141 00:05:10,759 --> 00:05:13,000 Absolutely. It's a great question. And, 142 00:05:13,480 --> 00:05:14,279 the the important 143 00:05:14,600 --> 00:05:17,000 for us, for CareCredit, the important thing is 144 00:05:17,000 --> 00:05:19,000 we want to ensure that we are providing 145 00:05:19,000 --> 00:05:20,300 adequate sales training, 146 00:05:21,055 --> 00:05:22,014 for the staff, 147 00:05:22,335 --> 00:05:23,875 and really make sure that they understand 148 00:05:24,975 --> 00:05:27,375 what CareCredit is, not just from a patient 149 00:05:27,375 --> 00:05:30,014 perspective, but how it benefits the practice and 150 00:05:30,014 --> 00:05:32,175 and really benefit the staff to try to 151 00:05:32,175 --> 00:05:34,509 alleviate some of the the strains that they 152 00:05:34,509 --> 00:05:37,150 have in in their work environment. So they 153 00:05:37,150 --> 00:05:40,030 really do need to understand how how patient 154 00:05:40,030 --> 00:05:41,090 financing works. 155 00:05:41,710 --> 00:05:43,710 They need to understand how to position it 156 00:05:43,710 --> 00:05:45,710 and when to position it with the patient. 157 00:05:45,710 --> 00:05:47,310 And the sooner you do that and have 158 00:05:47,310 --> 00:05:48,610 that financial conversation, 159 00:05:50,384 --> 00:05:52,144 the the better it is for the patient 160 00:05:52,144 --> 00:05:54,785 because they are able to make decisions sooner 161 00:05:54,785 --> 00:05:56,785 around the care that they need. So it's 162 00:05:56,785 --> 00:05:59,285 important for us to provide education to the 163 00:05:59,745 --> 00:06:00,245 practices, 164 00:06:01,024 --> 00:06:03,800 which will allow them to further educate patients 165 00:06:03,800 --> 00:06:04,680 throughout that, 166 00:06:05,000 --> 00:06:06,060 patient journey. 167 00:06:07,479 --> 00:06:08,699 We will periodically, 168 00:06:09,240 --> 00:06:11,099 we try, again, we try to simplify 169 00:06:11,959 --> 00:06:13,099 how we integrate, 170 00:06:13,560 --> 00:06:16,279 financing into those those patient solutions. So, 171 00:06:17,214 --> 00:06:19,535 we provide lots of scripts and tips. We 172 00:06:19,535 --> 00:06:21,795 provide information through our platform, 173 00:06:22,814 --> 00:06:24,115 to be able to help, 174 00:06:24,574 --> 00:06:25,074 practices, 175 00:06:26,095 --> 00:06:28,915 or staff answer questions related to 176 00:06:29,550 --> 00:06:30,370 patient financing 177 00:06:31,069 --> 00:06:33,470 as well as the optionality that they have 178 00:06:33,470 --> 00:06:35,470 because it's not a one size fits all 179 00:06:35,470 --> 00:06:35,970 solution. 180 00:06:36,750 --> 00:06:38,750 Every patient has different needs, and to be 181 00:06:38,750 --> 00:06:41,389 able to facilitate that with a plethora of 182 00:06:41,389 --> 00:06:41,889 options 183 00:06:42,555 --> 00:06:44,875 will allow for the proper outcomes and and 184 00:06:44,875 --> 00:06:48,555 be able to allow patients to select the 185 00:06:48,555 --> 00:06:49,115 type of, 186 00:06:49,995 --> 00:06:51,595 financing they need for the care that they 187 00:06:51,595 --> 00:06:52,095 need. 188 00:06:53,035 --> 00:06:55,035 And how do you train your staff to 189 00:06:55,035 --> 00:06:58,050 handle conversations around health care costs and insurance 190 00:06:58,289 --> 00:07:00,769 coverage with patients, ensuring that they do feel 191 00:07:00,769 --> 00:07:02,069 informed and supported? 192 00:07:02,769 --> 00:07:04,689 I, there's there's 2 ways that we do 193 00:07:04,689 --> 00:07:05,189 that. 194 00:07:06,050 --> 00:07:08,370 There's an opportunity cost of not getting the 195 00:07:08,370 --> 00:07:09,409 care that you need, 196 00:07:09,810 --> 00:07:11,269 which can lead to other 197 00:07:11,735 --> 00:07:13,975 type of health care risk or issues. So 198 00:07:13,975 --> 00:07:16,555 it's important for patients to understand that, 199 00:07:17,574 --> 00:07:19,435 you know, we want to take the friction 200 00:07:19,495 --> 00:07:22,475 out of that decision by offering them options 201 00:07:22,535 --> 00:07:24,134 on how they can pay for the care 202 00:07:24,134 --> 00:07:26,850 that they need. So that's that's number 1. 203 00:07:27,330 --> 00:07:28,629 Number 2 is, 204 00:07:29,089 --> 00:07:31,029 we we wanna make sure that they understand 205 00:07:31,170 --> 00:07:32,790 how to use it responsibly. 206 00:07:33,490 --> 00:07:35,589 And and being able to offer 207 00:07:36,209 --> 00:07:38,610 some of our promotional options and be able 208 00:07:38,610 --> 00:07:40,850 to afford those and and and get the 209 00:07:40,850 --> 00:07:42,389 treatment you need and still 210 00:07:42,725 --> 00:07:44,964 not overburden your your your your, 211 00:07:45,685 --> 00:07:47,144 your household expenditures 212 00:07:47,764 --> 00:07:50,004 is very important. So we try to provide 213 00:07:50,004 --> 00:07:53,365 that, education to not only the patients but 214 00:07:53,365 --> 00:07:54,345 also the practices. 215 00:07:54,920 --> 00:07:57,000 There's an again, there's an opportunity cost for 216 00:07:57,000 --> 00:07:58,620 practices as well because 217 00:07:59,240 --> 00:07:59,980 if someone, 218 00:08:00,439 --> 00:08:02,920 again, is shocked if a patient is shocked 219 00:08:02,920 --> 00:08:04,379 by the cost of a procedure 220 00:08:04,920 --> 00:08:07,319 or their deductibles are too high or they 221 00:08:07,319 --> 00:08:09,724 wanna use a NANA network which becomes very 222 00:08:09,724 --> 00:08:10,704 expensive to them, 223 00:08:11,324 --> 00:08:13,164 the opportunity cost is if they don't have 224 00:08:13,164 --> 00:08:14,845 the care that they need. So that's lost 225 00:08:14,845 --> 00:08:17,004 revenue for the practice. So it's important for 226 00:08:17,004 --> 00:08:18,544 us to, again, position, 227 00:08:19,324 --> 00:08:21,964 CareCredit or patient financing as a way for, 228 00:08:22,284 --> 00:08:24,870 patients to really give serious thought into the 229 00:08:24,870 --> 00:08:27,269 care that they need and then also ensuring 230 00:08:27,269 --> 00:08:28,550 that they have a way to pay for 231 00:08:28,550 --> 00:08:29,449 that responsibly 232 00:08:29,750 --> 00:08:30,389 and and, 233 00:08:31,029 --> 00:08:32,649 have have satisfying outcomes. 234 00:08:34,149 --> 00:08:36,149 And going off of that, as a leader, 235 00:08:36,149 --> 00:08:38,625 how are you creating a culture that integrates 236 00:08:38,764 --> 00:08:42,204 that patient centered care and financial literacy, and 237 00:08:42,204 --> 00:08:44,284 why is that important to the current ASC 238 00:08:44,284 --> 00:08:45,024 growth environment? 239 00:08:45,804 --> 00:08:47,245 It it it it you know, for me 240 00:08:47,245 --> 00:08:49,004 as a leader, I I think it's it's 241 00:08:49,004 --> 00:08:50,225 important to, 242 00:08:51,084 --> 00:08:52,144 make sure that, 243 00:08:52,929 --> 00:08:53,629 we understand 244 00:08:54,490 --> 00:08:57,690 the the the, the the ASCs and how 245 00:08:57,690 --> 00:08:59,709 we can help them. They are under tremendous 246 00:08:59,769 --> 00:09:01,389 amount of pressure right now. 247 00:09:01,769 --> 00:09:03,289 While we do see that they will be 248 00:09:03,289 --> 00:09:04,509 growing over time, 249 00:09:04,995 --> 00:09:06,455 staffing is a huge problem. 250 00:09:06,914 --> 00:09:08,914 And, you know, it starts with, you know, 251 00:09:08,914 --> 00:09:10,054 whether it's an anesthesiologist 252 00:09:10,514 --> 00:09:12,754 who works at, who is coming to assist 253 00:09:12,754 --> 00:09:13,495 with the procedure 254 00:09:13,875 --> 00:09:15,875 or just staff in general that they don't 255 00:09:15,875 --> 00:09:18,529 have enough staff. It's important for us to 256 00:09:18,529 --> 00:09:20,309 educate them on 257 00:09:20,769 --> 00:09:23,490 on the the solutions that we have that 258 00:09:23,490 --> 00:09:25,590 can help reduce their expenses, 259 00:09:26,529 --> 00:09:29,170 but also help generate revenue, which is obviously 260 00:09:29,170 --> 00:09:31,429 important for any any type of facility. 261 00:09:31,964 --> 00:09:33,904 But, offering these solutions 262 00:09:35,164 --> 00:09:36,704 is a way for us to, 263 00:09:37,404 --> 00:09:39,324 ease some of that burden in the ASC. 264 00:09:39,324 --> 00:09:41,245 So it's important for me to continue the 265 00:09:41,245 --> 00:09:41,745 education, 266 00:09:42,444 --> 00:09:45,164 continue to explain the brand and how we 267 00:09:45,164 --> 00:09:46,384 are able to use, 268 00:09:47,080 --> 00:09:49,000 CareCredit in in a in a way that 269 00:09:49,000 --> 00:09:50,940 is going to be, responsible, 270 00:09:51,480 --> 00:09:53,320 but most importantly, in a way that's going 271 00:09:53,320 --> 00:09:55,480 to provide positive outcomes, not just for the 272 00:09:55,480 --> 00:09:56,519 patient, but also the, 273 00:09:57,080 --> 00:09:57,820 the ASCs. 274 00:09:58,855 --> 00:10:00,934 Wonderful. And that was actually a great segue. 275 00:10:01,254 --> 00:10:03,595 Let's shift gears one more time toward, 276 00:10:05,335 --> 00:10:06,315 patient satisfaction. 277 00:10:06,695 --> 00:10:09,254 So what are some best practices or strategies 278 00:10:09,254 --> 00:10:11,735 that you recommend to leaders striving to align 279 00:10:11,735 --> 00:10:15,410 staff both with organizational goals and patient satisfaction 280 00:10:15,629 --> 00:10:17,629 rates? And what has worked well for you 281 00:10:17,629 --> 00:10:18,450 in this space? 282 00:10:18,830 --> 00:10:19,330 Sure. 283 00:10:20,190 --> 00:10:20,670 Again, 284 00:10:21,230 --> 00:10:21,730 asking 285 00:10:22,429 --> 00:10:24,450 asking having the financial conversation 286 00:10:24,910 --> 00:10:27,490 earlier on tends to lead to better, 287 00:10:30,475 --> 00:10:31,054 patient satisfaction. 288 00:10:32,154 --> 00:10:32,475 And, 289 00:10:33,034 --> 00:10:35,274 because it it takes some of that friction 290 00:10:35,274 --> 00:10:37,134 out, and it it takes some of the 291 00:10:37,434 --> 00:10:40,714 emotionalism out of having a major procedure being 292 00:10:40,714 --> 00:10:43,080 done. Because one of the things that many 293 00:10:43,080 --> 00:10:44,779 patients worry about is 294 00:10:45,160 --> 00:10:47,799 not having a good understanding of their their 295 00:10:47,799 --> 00:10:48,860 health, their insurance, 296 00:10:49,720 --> 00:10:51,980 their financial picture, and they underestimate 297 00:10:52,360 --> 00:10:55,240 the cost of some of these procedures that 298 00:10:55,240 --> 00:10:57,820 are being done. So having this conversation early, 299 00:10:58,095 --> 00:11:00,514 having information that you can share with patients 300 00:11:00,574 --> 00:11:01,394 that explain 301 00:11:01,774 --> 00:11:05,235 how they can responsibly use patient financing to 302 00:11:05,375 --> 00:11:06,894 to cover the cost of the care that 303 00:11:06,894 --> 00:11:08,514 they need is extremely important. 304 00:11:08,815 --> 00:11:10,975 But most importantly, you know, once they have 305 00:11:10,975 --> 00:11:13,240 that, they they they tend to be very 306 00:11:13,240 --> 00:11:15,419 satisfied because we've offered solutions 307 00:11:16,039 --> 00:11:17,100 as opposed to, 308 00:11:18,199 --> 00:11:21,079 complicating their lives with with with heavier financial 309 00:11:21,079 --> 00:11:21,579 burdens. 310 00:11:22,279 --> 00:11:24,440 And as we wrap up our conversation here, 311 00:11:24,440 --> 00:11:25,959 are there any parting words you'd like to 312 00:11:25,959 --> 00:11:28,375 share on the podcast today? Absolutely. First, again, 313 00:11:28,375 --> 00:11:30,875 I, thank you for having me. And, 314 00:11:31,735 --> 00:11:33,914 you know, CareCredit is, 315 00:11:34,535 --> 00:11:36,535 we're we're a leader in this space, and 316 00:11:36,535 --> 00:11:39,095 we we are always looking for ways to 317 00:11:39,095 --> 00:11:40,934 work with our partners. We wanna listen to 318 00:11:40,934 --> 00:11:41,595 our partners, 319 00:11:42,049 --> 00:11:44,049 understand some of the things that they are 320 00:11:44,049 --> 00:11:45,909 experiencing in in in the, 321 00:11:46,610 --> 00:11:49,909 in the ecosphere. And, we are constantly striving 322 00:11:50,049 --> 00:11:52,230 to improve the things that we do, 323 00:11:52,769 --> 00:11:55,455 so that our our practices can be satisfied, 324 00:11:55,455 --> 00:11:57,715 but most importantly, the patients will be satisfied 325 00:11:57,774 --> 00:11:59,875 as well. So, we do appreciate, 326 00:12:00,415 --> 00:12:02,575 all the support of our partners, and we 327 00:12:02,575 --> 00:12:04,335 we look forward to serving you here in 328 00:12:04,335 --> 00:12:04,995 the future. 329 00:12:05,695 --> 00:12:08,095 Wonderful. Well, thank you, Claude, for your time 330 00:12:08,095 --> 00:12:10,370 and this great discussion today. I really appreciate 331 00:12:10,370 --> 00:12:12,549 you joining me on the Becker's Healthcare podcast. 332 00:12:12,610 --> 00:12:14,529 Thank you for having me. And I'd also 333 00:12:14,529 --> 00:12:16,769 like to thank CareCredit as well for sponsoring 334 00:12:16,769 --> 00:12:19,250 this episode. You can tune in to more 335 00:12:19,250 --> 00:12:22,069 podcasts from Becker's Healthcare by visiting our podcast 336 00:12:22,129 --> 00:12:22,629 page.