1 00:00:00,160 --> 00:00:01,679 Hello, everyone, and thank you for tuning in 2 00:00:01,679 --> 00:00:03,139 to the Becker's Healthcare Podcast. 3 00:00:03,600 --> 00:00:05,839 We're thrilled to be joined today by Amanda 4 00:00:05,839 --> 00:00:06,339 Penrod, 5 00:00:06,719 --> 00:00:09,839 CEO and founder of RFx Solutions, to discuss 6 00:00:09,839 --> 00:00:12,900 the health care safety culture, its challenges, compliance, 7 00:00:13,199 --> 00:00:14,500 and technology partnerships. 8 00:00:15,094 --> 00:00:16,614 Amanda, thank you so much for joining us 9 00:00:16,614 --> 00:00:17,114 today. 10 00:00:17,654 --> 00:00:19,515 Thank you, Brian. Really appreciate it. 11 00:00:20,054 --> 00:00:22,535 So, let let's dive in. To begin, I 12 00:00:22,535 --> 00:00:24,294 just wanna sort of level set here for 13 00:00:24,294 --> 00:00:26,695 our listeners. Can you introduce yourself by sharing 14 00:00:26,695 --> 00:00:29,114 a few pertinent details about your professional journey, 15 00:00:29,269 --> 00:00:31,350 how you ended up at at at founding 16 00:00:31,350 --> 00:00:31,850 RFX, 17 00:00:32,229 --> 00:00:33,850 and and what are you working on today? 18 00:00:34,070 --> 00:00:34,890 Yeah. I'd absolutely, 19 00:00:35,270 --> 00:00:37,049 love to. So prior to RFX, 20 00:00:37,510 --> 00:00:38,010 spent, 21 00:00:38,549 --> 00:00:40,710 roughly a little over 20 years in various 22 00:00:40,710 --> 00:00:43,670 roles from operational roles and, consulting in health 23 00:00:43,670 --> 00:00:44,170 care, 24 00:00:44,695 --> 00:00:47,655 primarily in post acute space, physician practice, and 25 00:00:47,655 --> 00:00:50,695 also in the ambulatory surgery space. So saw 26 00:00:50,695 --> 00:00:51,734 a lot of different, 27 00:00:52,454 --> 00:00:54,695 process and failures on that during my time. 28 00:00:54,695 --> 00:00:56,375 It's been about a decade actually doing a 29 00:00:56,375 --> 00:00:57,114 lot of turnaround 30 00:00:57,549 --> 00:01:00,049 and helping organizations navigate some very significant, 31 00:01:00,590 --> 00:01:01,570 compliance issues, 32 00:01:02,030 --> 00:01:04,590 you know, failing systems and so forth. And 33 00:01:04,590 --> 00:01:04,829 so, 34 00:01:05,549 --> 00:01:07,869 that really became the impetus for me in 35 00:01:07,869 --> 00:01:10,109 terms of looking for other solutions due to 36 00:01:10,109 --> 00:01:13,135 the heavy manual processes, seeing failures where well 37 00:01:13,135 --> 00:01:15,875 intended people had, you know, wanted better outcomes, 38 00:01:16,174 --> 00:01:17,694 but didn't have the tools to do that. 39 00:01:17,694 --> 00:01:20,254 And so we started RFX to help meet 40 00:01:20,254 --> 00:01:22,575 that need. Yeah. I mean, everyone wants good 41 00:01:22,575 --> 00:01:25,469 outcomes. Right? It's to to your point. Absolutely. 42 00:01:25,469 --> 00:01:27,950 They do. Yeah. And and to that point, 43 00:01:27,950 --> 00:01:29,549 we hear a lot about trying to achieve 44 00:01:29,549 --> 00:01:31,469 those outcomes. We hear the phrase culture of 45 00:01:31,469 --> 00:01:33,090 safety quite a bit in health care, 46 00:01:33,709 --> 00:01:35,950 but creating, I think, like, that that your 47 00:01:35,950 --> 00:01:38,364 experience sort of speaks to is creating such 48 00:01:38,364 --> 00:01:40,444 a culture is not an easy feed. So 49 00:01:40,444 --> 00:01:41,644 can you talk a little bit about in 50 00:01:41,644 --> 00:01:43,965 your experience, what are the primary challenges that 51 00:01:43,965 --> 00:01:46,444 hinder safety in the healthcare settings, particularly in 52 00:01:46,444 --> 00:01:49,405 the ASC, of course? Absolutely. So, a lot 53 00:01:49,405 --> 00:01:51,164 of times what we're seeing is, you know, 54 00:01:51,164 --> 00:01:53,890 again, people want to have and promote 55 00:01:54,269 --> 00:01:56,750 patient safety. They have the desire for those 56 00:01:56,750 --> 00:01:57,250 outcomes. 57 00:01:57,950 --> 00:01:59,390 But a lot of the data, because we're 58 00:01:59,390 --> 00:02:00,450 in manual processes, 59 00:02:00,909 --> 00:02:02,909 there's a lack of transparency. There's a lack 60 00:02:02,909 --> 00:02:05,229 of visibility in terms of what is actually 61 00:02:05,229 --> 00:02:07,125 occurring from day to day, where are we 62 00:02:07,125 --> 00:02:09,944 meeting these compliance requirements and the regulations. 63 00:02:10,884 --> 00:02:13,685 And, with that information, because it's hidden so 64 00:02:13,685 --> 00:02:15,465 much in our paper, our binders, 65 00:02:15,925 --> 00:02:16,664 so forth, 66 00:02:16,965 --> 00:02:19,364 we don't have the manpower necessary to even 67 00:02:19,364 --> 00:02:19,864 adequately, 68 00:02:20,164 --> 00:02:23,269 you know, aggregate this, oversee it, monitor, and 69 00:02:23,269 --> 00:02:24,090 really drive, 70 00:02:24,949 --> 00:02:27,689 that culture and, ultimately, that safety even more. 71 00:02:27,909 --> 00:02:29,669 The other thing we see a lot is 72 00:02:29,669 --> 00:02:31,750 just a lack of understanding and knowledge that 73 00:02:31,750 --> 00:02:32,810 sits in the space. 74 00:02:33,349 --> 00:02:36,069 And many times, you know, we'll have an 75 00:02:36,069 --> 00:02:38,675 individual that's, you know, placed in an administrator 76 00:02:38,675 --> 00:02:40,995 role or a director of nursing just due 77 00:02:40,995 --> 00:02:42,514 to the fact that, you know, they're there. 78 00:02:42,514 --> 00:02:44,594 They've been a great employee, but they don't 79 00:02:44,594 --> 00:02:46,194 have all the experience and knowledge as there's 80 00:02:46,275 --> 00:02:48,034 when they step in those roles to really 81 00:02:48,034 --> 00:02:48,534 drive 82 00:02:49,074 --> 00:02:50,055 all the requirements, 83 00:02:50,594 --> 00:02:52,615 that they have to meet at that point. 84 00:02:53,120 --> 00:02:56,159 So, sort of not not enough experience in 85 00:02:56,159 --> 00:02:58,560 some ways. And then also the the challenges 86 00:02:58,560 --> 00:02:59,219 are hidden. 87 00:02:59,520 --> 00:03:01,199 Right? As as you can you speak to 88 00:03:01,199 --> 00:03:02,560 that and elaborate on that a little bit 89 00:03:02,560 --> 00:03:04,000 more? You touched on it. But but why 90 00:03:04,000 --> 00:03:04,900 is that such 91 00:03:05,284 --> 00:03:06,745 so common, I guess? 92 00:03:07,044 --> 00:03:08,504 Yeah. So one of the things, 93 00:03:09,205 --> 00:03:10,004 you know, definitely, 94 00:03:10,324 --> 00:03:12,164 speaking in those challenges and that that they 95 00:03:12,164 --> 00:03:14,084 have and and how this ends up being 96 00:03:14,084 --> 00:03:16,644 overlooked. Again, kinda going back to those manual, 97 00:03:16,884 --> 00:03:20,180 processes. So we see 2 areas that become 98 00:03:20,180 --> 00:03:22,979 very, very significant, particularly in the ASC space. 99 00:03:22,979 --> 00:03:25,879 1, in that provider credentialing realm due to 100 00:03:26,019 --> 00:03:26,659 the heavy, 101 00:03:27,060 --> 00:03:29,459 tasks, the all of the documents and stuff 102 00:03:29,459 --> 00:03:31,699 that have expirations, keeping up with that, making 103 00:03:31,699 --> 00:03:33,539 sure that we have doctors who are, you 104 00:03:33,539 --> 00:03:35,564 know, qualified in what they're doing so forth, 105 00:03:35,564 --> 00:03:37,745 but it's a lot of paper manual process. 106 00:03:38,125 --> 00:03:39,805 The other thing we see a lot is, 107 00:03:40,125 --> 00:03:42,144 even in all the requirements for regulation, 108 00:03:42,844 --> 00:03:45,084 the daily, weekly, monthly, so forth, all the 109 00:03:45,084 --> 00:03:47,430 logging of data, there's just, again, it's on 110 00:03:47,430 --> 00:03:49,430 paper, so we have gaps or we really 111 00:03:49,430 --> 00:03:51,209 don't know when things are out of compliance. 112 00:03:52,069 --> 00:03:54,709 No real mechanisms to notify us. One of 113 00:03:54,709 --> 00:03:56,469 the things we we share a lot of 114 00:03:56,469 --> 00:03:58,310 times with our clients, we like to tell 115 00:03:58,310 --> 00:04:00,245 the story of an airplane. And we're like, 116 00:04:00,245 --> 00:04:01,865 you know, if I am in an airplane 117 00:04:02,004 --> 00:04:04,085 and I'm 10,000 feet in the air, the 118 00:04:04,085 --> 00:04:05,685 one thing we don't wanna hear is a 119 00:04:05,685 --> 00:04:08,085 pilot come over to speaker and say, hey. 120 00:04:08,085 --> 00:04:09,765 By the way, we're gonna start our safety 121 00:04:09,765 --> 00:04:10,504 checks now. 122 00:04:10,965 --> 00:04:12,740 And at that point, I mean, everybody would 123 00:04:12,740 --> 00:04:15,060 panic or, oh, by the way, my credentials 124 00:04:15,060 --> 00:04:17,319 have expired, but I'm still good to go. 125 00:04:17,620 --> 00:04:18,120 And 126 00:04:18,420 --> 00:04:20,500 it's just learning to kind of rethink that, 127 00:04:20,500 --> 00:04:22,100 but a lot of them are not they're 128 00:04:22,100 --> 00:04:24,420 not thinking about the why Mhmm. Behind the 129 00:04:24,420 --> 00:04:26,224 what of what we're doing, which creates, you 130 00:04:26,224 --> 00:04:28,305 know, a bigger level of challenge, in this 131 00:04:28,305 --> 00:04:30,704 industry. And it's been done one way for 132 00:04:30,704 --> 00:04:32,865 so long, I imagine too, that it's sort 133 00:04:32,865 --> 00:04:34,944 of it requires somewhat of a mind step 134 00:04:34,944 --> 00:04:36,544 shift to to get to that place that 135 00:04:36,544 --> 00:04:39,290 you're talking about. Right? It absolutely does because, 136 00:04:39,610 --> 00:04:40,009 you know, it's 137 00:04:40,810 --> 00:04:42,830 when you talk about, that mind 138 00:04:43,449 --> 00:04:45,529 the mindset that is there, a lot of 139 00:04:45,529 --> 00:04:47,770 people also view this from the perspective of, 140 00:04:47,770 --> 00:04:49,850 okay, I've gotta I've gotta meet this intent 141 00:04:49,850 --> 00:04:51,850 for my surveys or my department of health 142 00:04:51,850 --> 00:04:52,350 accreditation. 143 00:04:52,865 --> 00:04:55,105 It's a it's a box I'm checking, but 144 00:04:55,105 --> 00:04:57,845 not, again, realizing, okay, this is all designed 145 00:04:57,904 --> 00:04:59,745 to bring us to a different level in 146 00:04:59,745 --> 00:05:00,805 truly patient safety. 147 00:05:01,345 --> 00:05:03,504 And this requires new tools as well. So 148 00:05:03,504 --> 00:05:05,824 what what tools or or other strategies are 149 00:05:05,824 --> 00:05:08,485 available to to help overcome these challenges and 150 00:05:09,000 --> 00:05:10,680 and get to get to this place where 151 00:05:10,680 --> 00:05:13,080 where you're not operating in this old old 152 00:05:13,080 --> 00:05:15,160 mode of things that's been so vulnerable to 153 00:05:15,160 --> 00:05:16,540 some some safety challenges. 154 00:05:17,080 --> 00:05:19,160 Absolutely. So one of the you know, as 155 00:05:19,160 --> 00:05:21,639 we kinda we talked about, obviously, labor intensive 156 00:05:21,639 --> 00:05:22,139 processes, 157 00:05:22,839 --> 00:05:24,379 gaps in the knowledge and information. 158 00:05:24,944 --> 00:05:28,305 So by being able to leverage tools, that 159 00:05:28,305 --> 00:05:31,264 technology provides, it gives us an ability to, 160 00:05:31,264 --> 00:05:33,844 first of all, have greater transparency and visibility 161 00:05:34,305 --> 00:05:36,384 on what's actually happening day to day. So 162 00:05:36,384 --> 00:05:37,985 it's not a matter of walking around or 163 00:05:37,985 --> 00:05:40,279 opening up a paper file and sifting through 164 00:05:40,279 --> 00:05:43,480 a 100 pages, but rather we are we're 165 00:05:43,480 --> 00:05:45,740 able to actually see the visibility and transparency 166 00:05:46,120 --> 00:05:48,860 through the technology that's there. You know, leveraging 167 00:05:48,920 --> 00:05:51,160 that in ways that also not only can 168 00:05:51,160 --> 00:05:53,080 we see what's happening or something's out of 169 00:05:53,080 --> 00:05:55,020 compliance, being able to be more proactive 170 00:05:55,615 --> 00:05:58,014 in that manner, because, again, it's real time 171 00:05:58,014 --> 00:06:01,055 data. It's information. It's interactive, and we can 172 00:06:01,055 --> 00:06:02,675 get more automations around it. 173 00:06:03,055 --> 00:06:04,995 Yeah. And and I think, like, the technology 174 00:06:05,055 --> 00:06:07,055 is easy to conceptualize how powerful it can 175 00:06:07,055 --> 00:06:09,470 be in this space. I think though perhaps 176 00:06:09,470 --> 00:06:11,470 for some listeners out there too, they might 177 00:06:11,470 --> 00:06:14,110 be feeling this. It's kind of hard sometimes 178 00:06:14,110 --> 00:06:16,290 to navigate the tech landscape these days. 179 00:06:16,750 --> 00:06:18,910 So in your opinion then, when you're looking 180 00:06:18,910 --> 00:06:21,250 for technology that can do what you described, 181 00:06:21,694 --> 00:06:23,774 what differentiates a a true partner from from 182 00:06:23,774 --> 00:06:25,074 a transactional one? 183 00:06:26,095 --> 00:06:27,935 Yeah. So when when we start talking about 184 00:06:27,935 --> 00:06:29,235 the technology landscape, 185 00:06:29,774 --> 00:06:32,414 for myself, even prior to RFX and, again, 186 00:06:32,414 --> 00:06:34,735 kind of what gave rise to, some of 187 00:06:34,735 --> 00:06:36,574 this passion that we have behind what we're 188 00:06:36,574 --> 00:06:37,314 even doing 189 00:06:37,740 --> 00:06:38,959 is we 190 00:06:39,259 --> 00:06:41,660 watched even when technology is being implemented some 191 00:06:41,660 --> 00:06:43,600 of those failures and things that can happen. 192 00:06:44,139 --> 00:06:46,300 So with the, with the partnership in the 193 00:06:46,300 --> 00:06:48,939 way that, they approach that implementation and the 194 00:06:48,939 --> 00:06:53,104 client support is gonna be, paramount to obviously, 195 00:06:53,644 --> 00:06:56,125 being able to drive the technology, meeting those 196 00:06:56,125 --> 00:06:58,285 clients where they're at. One of the things 197 00:06:58,285 --> 00:07:01,664 that oftentimes we individuals in the implementation process 198 00:07:01,724 --> 00:07:03,425 don't have the industry acumen 199 00:07:03,805 --> 00:07:06,544 necessary to really understand the why 200 00:07:07,139 --> 00:07:09,060 behind the what of the technology and the 201 00:07:09,060 --> 00:07:09,560 functionality. 202 00:07:10,339 --> 00:07:12,899 And so, you know, being a partner says 203 00:07:12,899 --> 00:07:14,660 we're gonna meet that client where they're where 204 00:07:14,660 --> 00:07:16,759 they're at in this process. They may have 205 00:07:16,819 --> 00:07:19,540 knowledge gaps. They may have technology gap in 206 00:07:19,540 --> 00:07:21,639 that skill set. And in the ASC space, 207 00:07:21,754 --> 00:07:23,435 we don't have a lot of bandwidth. There's 208 00:07:23,435 --> 00:07:25,914 not, you know, an entire team who is 209 00:07:25,914 --> 00:07:29,115 there dedicated and designed with the knowledge behind 210 00:07:29,115 --> 00:07:31,754 it to actually implement that process. So we're 211 00:07:31,754 --> 00:07:34,414 depending on that. But most technology, unfortunately, 212 00:07:34,714 --> 00:07:37,649 is implemented in a transactional manner. Facilities are 213 00:07:37,649 --> 00:07:39,490 left to try and understand it and implement 214 00:07:39,490 --> 00:07:39,990 it. 215 00:07:40,370 --> 00:07:42,689 Many of the times, the individuals assisting in 216 00:07:42,689 --> 00:07:45,490 that process, they've got limited to actual, 217 00:07:45,889 --> 00:07:48,529 like, you know, sometimes no knowledge even of 218 00:07:48,529 --> 00:07:50,550 the health care industry as a whole. 219 00:07:51,045 --> 00:07:53,605 And so then, unfortunately, these outcomes result in 220 00:07:53,605 --> 00:07:57,464 poorly implemented software. We get insufficient workflows, underutilized 221 00:07:57,925 --> 00:07:58,425 technology, 222 00:07:59,524 --> 00:08:00,904 staff and physician dissatisfaction, 223 00:08:01,524 --> 00:08:04,185 and poor adoption of future, you know, technology 224 00:08:04,324 --> 00:08:04,824 solutions. 225 00:08:06,180 --> 00:08:08,180 It sounds like meeting clients where they're at, 226 00:08:08,180 --> 00:08:10,500 meeting partners where they're at is sort of 227 00:08:10,500 --> 00:08:13,139 essential for for getting a good end result 228 00:08:13,139 --> 00:08:14,580 here. Like, you're not gonna be able to 229 00:08:14,580 --> 00:08:16,819 ensure that they're, like you said, leveraging the 230 00:08:16,819 --> 00:08:18,600 technology to its fullest capacity, 231 00:08:19,895 --> 00:08:22,055 getting widespread adoption rates if you don't have 232 00:08:22,055 --> 00:08:23,735 the awareness of where the client's at and 233 00:08:23,735 --> 00:08:25,435 where their challenges might be. Right? 234 00:08:26,055 --> 00:08:28,154 Completely agree with you on that because technology 235 00:08:28,214 --> 00:08:30,535 truly can, you know, help with reducing labor 236 00:08:30,535 --> 00:08:33,929 burdens, streamlining processes, reduce task saturation, 237 00:08:34,470 --> 00:08:37,029 provide a valuable data insights. But if we 238 00:08:37,029 --> 00:08:38,789 don't meet them where they're at, we can't 239 00:08:38,789 --> 00:08:40,629 help them get to the point where they 240 00:08:40,629 --> 00:08:43,269 really are leveraging that technology to truly benefit 241 00:08:43,269 --> 00:08:43,769 them. 242 00:08:44,445 --> 00:08:46,045 Well, Amanda, it's been a pleasure talking to 243 00:08:46,045 --> 00:08:48,125 you today. Is there anything we didn't get 244 00:08:48,125 --> 00:08:50,045 to? Any thoughts you wanna leave our listeners 245 00:08:50,045 --> 00:08:51,585 with today? Anything you wanna reemphasize? 246 00:08:52,524 --> 00:08:53,725 Yeah. Absolutely. I, 247 00:08:54,285 --> 00:08:55,805 would love to kinda leave them with this 248 00:08:55,805 --> 00:08:57,805 thought. And, you know, as we continue to 249 00:08:57,805 --> 00:09:00,019 look at health care and our ASC space 250 00:09:00,019 --> 00:09:02,100 and the growth and the demands there, and 251 00:09:02,100 --> 00:09:04,179 as we continue to move forward, we know 252 00:09:04,179 --> 00:09:06,120 that there's gonna be more and more emphasis 253 00:09:06,259 --> 00:09:08,660 on quality and this quality of care, particular 254 00:09:08,660 --> 00:09:10,179 even as we're gonna see more pressure from 255 00:09:10,179 --> 00:09:11,940 payers who are gonna move into that value 256 00:09:11,940 --> 00:09:15,235 based approach in, you know, this particular space. 257 00:09:15,535 --> 00:09:18,254 Our current manual processes and the means for 258 00:09:18,254 --> 00:09:19,634 which we're collecting data 259 00:09:20,014 --> 00:09:22,014 are going to hinder our organizations from being 260 00:09:22,014 --> 00:09:24,894 able to accelerate this and move forward, you 261 00:09:24,894 --> 00:09:27,774 know, in a very positive, compliant manner and 262 00:09:27,774 --> 00:09:30,279 really promoting culture of safety. Safety. So I 263 00:09:30,279 --> 00:09:31,959 really wanna encourage them. I mean, we've been 264 00:09:31,959 --> 00:09:34,059 pushing a lot of technology that's obviously, 265 00:09:34,759 --> 00:09:36,379 you know, collecting inpatient information, 266 00:09:36,919 --> 00:09:39,799 our payer billing revenue aspects of it, and 267 00:09:39,799 --> 00:09:42,394 when it's patient facing in terms of what 268 00:09:42,394 --> 00:09:43,095 we're doing, 269 00:09:43,555 --> 00:09:45,634 but I really wanna encourage them to take 270 00:09:45,634 --> 00:09:47,415 the time to make this 271 00:09:47,795 --> 00:09:50,115 a higher priority and the initiatives and really 272 00:09:50,115 --> 00:09:51,575 start looking at technology 273 00:09:52,115 --> 00:09:54,274 because we don't wanna, you know, find out 274 00:09:54,274 --> 00:09:56,620 after the fact that, for instance, our provider 275 00:09:56,620 --> 00:09:58,460 credentialing or so forth, we had a bad 276 00:09:58,460 --> 00:10:01,019 actor that impacted our, you know, our patients 277 00:10:01,019 --> 00:10:03,179 or patient livelihood. We also don't want to 278 00:10:03,179 --> 00:10:04,720 get to 2 o'clock in the afternoon 279 00:10:05,179 --> 00:10:06,460 and find out that one of our daily 280 00:10:06,460 --> 00:10:07,600 checks, like on a defibrillator, 281 00:10:08,095 --> 00:10:10,335 didn't work and we just put 40 patients 282 00:10:10,335 --> 00:10:12,434 through our ORs at this point in time. 283 00:10:12,894 --> 00:10:13,394 So 284 00:10:13,855 --> 00:10:16,335 it's, I really, again, moving away from these 285 00:10:16,335 --> 00:10:18,514 manual processes and disparate systems, 286 00:10:18,975 --> 00:10:21,500 investing in technology that's really gonna drive these 287 00:10:21,500 --> 00:10:24,220 processes gives the ASC leaders the best opportunity 288 00:10:24,220 --> 00:10:26,399 to work with both real time data, 289 00:10:26,939 --> 00:10:28,000 real time information, 290 00:10:28,379 --> 00:10:30,299 and truly be able to drive that culture 291 00:10:30,299 --> 00:10:32,139 safety. Yeah. And to your point, the the 292 00:10:32,139 --> 00:10:34,620 credentialing and compliance is, of course, essential to 293 00:10:34,620 --> 00:10:36,294 driving that culture safety. And to your point, 294 00:10:36,294 --> 00:10:38,774 that work's not necessarily getting any easier. It's 295 00:10:38,774 --> 00:10:40,695 not getting any easier, and the demands on 296 00:10:40,695 --> 00:10:41,975 it are gonna be more and more as 297 00:10:41,975 --> 00:10:44,695 we're moving forward. Absolutely. Well, Amanda, thank you 298 00:10:44,695 --> 00:10:46,294 so much for for coming on the podcast 299 00:10:46,294 --> 00:10:48,134 today. I appreciate it. Thank you so much 300 00:10:48,134 --> 00:10:49,309 for your time. Yeah. 301 00:10:49,789 --> 00:10:52,190 Of course, wanna thank RFX Solutions for sponsoring 302 00:10:52,190 --> 00:10:54,350 today's content. To our listeners, thank you for 303 00:10:54,350 --> 00:10:55,870 joining us, and please be sure to check 304 00:10:55,870 --> 00:10:58,269 out other Becker's podcasts. Have a wonderful rest 305 00:10:58,269 --> 00:10:59,009 of your day.