1 00:00:00,119 --> 00:00:02,346 Are your patients looking for an easy way 2 00:00:02,346 --> 00:00:04,732 to pay for health care? Wanna level up 3 00:00:04,732 --> 00:00:05,926 the way you do business? 4 00:00:06,403 --> 00:00:08,490 Then the care... Credit health and wellness car 5 00:00:08,490 --> 00:00:11,202 just might be the answer. For over 30 6 00:00:11,202 --> 00:00:14,392 years, care credit, a sync solution has been 7 00:00:14,392 --> 00:00:17,000 providing patients with a modern flexible way to 8 00:00:17,198 --> 00:00:18,866 for their health and wellness expenses. 9 00:00:19,502 --> 00:00:20,637 Care credit seamlessly 10 00:00:21,011 --> 00:00:23,871 integrates with your business, helping minimize account receivable, 11 00:00:24,109 --> 00:00:27,007 all while your patience and budget friendly financing 12 00:00:27,222 --> 00:00:27,461 options. 13 00:00:28,096 --> 00:00:30,082 To learn more about how care credit works 14 00:00:30,082 --> 00:00:32,862 for you and your patients, visit care credit 15 00:00:32,862 --> 00:00:34,633 dot com forward slash 16 00:00:35,499 --> 00:00:35,737 test. 17 00:00:36,453 --> 00:00:38,122 This is chanel Bun with the Becker Health 18 00:00:38,122 --> 00:00:40,506 care podcast, and I'm recording live at the 19 00:00:40,586 --> 00:00:43,447 Sec Health care 20 first Annual spine orthopedic 20 00:00:43,447 --> 00:00:44,344 campaign pain management 21 00:00:44,734 --> 00:00:47,460 Driven As plus the future of Spine Conference 22 00:00:47,516 --> 00:00:49,583 in Chicago. And right now, I'm sitting with 23 00:00:49,662 --> 00:00:52,445 Doctor. Daniel C, the founder and owner, Ox 24 00:00:52,619 --> 00:00:55,084 Spine medicine and surgery of Long Island. Doctor. 25 00:00:55,322 --> 00:00:56,595 Troy. Thank you so much for joining me 26 00:00:56,595 --> 00:00:58,980 today. Thanks for having me. You guys always 27 00:00:58,980 --> 00:01:01,843 on a wonderful meeting, so I'm just happy 28 00:01:01,843 --> 00:01:03,774 to be here. Glad to have you. Well, 29 00:01:04,015 --> 00:01:05,375 to get us started. Could you please tell 30 00:01:05,375 --> 00:01:07,055 us a little bit about your background and 31 00:01:07,055 --> 00:01:07,694 current members? 32 00:01:08,655 --> 00:01:10,194 Absolutely. So I'm a 33 00:01:10,495 --> 00:01:11,375 orthopedic spinal surgeon. 34 00:01:11,949 --> 00:01:13,545 And I practiced in Long island in New 35 00:01:13,624 --> 00:01:14,901 York. I actually started, 36 00:01:15,619 --> 00:01:17,374 my own practice back in February of 20 37 00:01:17,374 --> 00:01:19,050 21 during the Covid pandemic, 38 00:01:19,704 --> 00:01:22,580 this is when there was no lending happening 39 00:01:22,580 --> 00:01:24,978 to startups, and I shopped around a 65 40 00:01:24,978 --> 00:01:28,344 page business plan to multiple banks. Asking them 41 00:01:28,344 --> 00:01:29,216 for a startup up loan. 42 00:01:30,010 --> 00:01:32,231 My Eighth bank that I approached was M 43 00:01:32,231 --> 00:01:34,373 t Bank, and they provided this term loan, 44 00:01:35,102 --> 00:01:36,852 that allowed me to get started. And now, 45 00:01:37,647 --> 00:01:39,555 3 and a half a years later, we've 46 00:01:39,555 --> 00:01:40,294 actually grown 47 00:01:40,828 --> 00:01:43,929 to 3 physicians total, 2 orthopedic spinal surgeons. 48 00:01:44,168 --> 00:01:44,668 1 49 00:01:45,058 --> 00:01:45,558 Ph 50 00:01:46,175 --> 00:01:49,046 as well as 1 nurse practitioner and 1 51 00:01:49,046 --> 00:01:51,599 physician assistant. And together, all of us take 52 00:01:51,599 --> 00:01:53,513 care of about we've done last year in 53 00:01:53,513 --> 00:01:54,390 20 24, 54 00:01:54,804 --> 00:01:56,960 sorry, in 20 23, we did over 7000 55 00:01:56,960 --> 00:01:58,099 patient visits. So 56 00:01:58,477 --> 00:02:01,351 we're meeting a high level of demand in 57 00:02:01,351 --> 00:02:04,225 the community for specialized minimally invasive spine care. 58 00:02:04,465 --> 00:02:07,510 As And we've done it staying completely independent 59 00:02:07,510 --> 00:02:08,968 with no private equity 60 00:02:09,425 --> 00:02:09,903 backing, 61 00:02:10,701 --> 00:02:12,535 really just on our own revenues, 62 00:02:13,094 --> 00:02:14,943 growing the practice slowly in steadily, 63 00:02:15,502 --> 00:02:16,002 and 64 00:02:16,379 --> 00:02:18,373 the 2 physicians and I that we work 65 00:02:18,373 --> 00:02:21,085 together were big believers in independent practice. I 66 00:02:21,085 --> 00:02:22,999 believe this is 1 of the most p 67 00:02:22,999 --> 00:02:26,437 ways to preserve the patient physician relationship that 68 00:02:26,437 --> 00:02:27,551 makes health care sacred. 69 00:02:28,187 --> 00:02:29,936 Perfect. And can you kinda talk about that 70 00:02:29,936 --> 00:02:31,764 a little bit more in the age of 71 00:02:31,764 --> 00:02:34,561 health care consolidation? And private equity. How are 72 00:02:34,561 --> 00:02:35,908 you able to stay independent? 73 00:02:36,621 --> 00:02:38,602 Absolutely. So, you know, we use a lot 74 00:02:38,602 --> 00:02:41,216 of novel techniques. I think that in this... 75 00:02:41,549 --> 00:02:43,461 Type of era, you have to really stay 76 00:02:43,461 --> 00:02:45,772 lean. You have to keep overhead low, and 77 00:02:45,772 --> 00:02:48,162 you also have to have a pulse on 78 00:02:48,162 --> 00:02:50,314 your revenue cycle management. So as the owner 79 00:02:50,314 --> 00:02:52,717 and operator type I'm constantly meeting with my 80 00:02:52,717 --> 00:02:55,023 billing team. We're looking at claims. We're looking 81 00:02:55,023 --> 00:02:57,648 at how they're being appealed, how they're being 82 00:02:57,648 --> 00:02:57,887 denied. 83 00:02:58,855 --> 00:03:01,553 And we're looking at different strategies to try 84 00:03:01,553 --> 00:03:02,053 to 85 00:03:02,585 --> 00:03:04,886 make sure that our payments stay intact from 86 00:03:04,886 --> 00:03:05,441 our insurers, 87 00:03:06,254 --> 00:03:08,254 we also have a out of network model 88 00:03:08,254 --> 00:03:10,735 with our practice, where it's very tough actually, 89 00:03:10,895 --> 00:03:11,294 with 90 00:03:12,334 --> 00:03:14,334 physicians. It's very hard to have any negotiations 91 00:03:14,334 --> 00:03:15,395 with the large payers 92 00:03:15,787 --> 00:03:17,219 because they're not really interested in talking to 93 00:03:17,219 --> 00:03:19,606 a small group. And so, we're all... We've 94 00:03:19,606 --> 00:03:21,753 almost been enforced into this model with as 95 00:03:21,753 --> 00:03:22,310 out of network. 96 00:03:22,961 --> 00:03:25,504 But if you are detail oriented and you 97 00:03:25,504 --> 00:03:27,888 look at plans and patients who have out 98 00:03:27,888 --> 00:03:30,206 of network benefits, a lot of patients. Don't 99 00:03:30,206 --> 00:03:31,714 know that they have added network benefits. And 100 00:03:31,714 --> 00:03:33,855 if you do some education and financial counseling, 101 00:03:34,728 --> 00:03:37,107 you can actually have those patients use data 102 00:03:37,107 --> 00:03:37,821 network benefits. 103 00:03:38,233 --> 00:03:39,981 We also use a lot of novel strategies 104 00:03:39,981 --> 00:03:42,761 in terms of decreasing our overhead. So we 105 00:03:42,761 --> 00:03:45,621 use utilize virtual assistance, so we offshore a 106 00:03:45,621 --> 00:03:46,336 lot of our work. 107 00:03:47,066 --> 00:03:49,767 That maybe is just electronic based and using 108 00:03:49,767 --> 00:03:50,585 a computer 109 00:03:51,038 --> 00:03:54,136 at a much lower hourly rate than, maybe 110 00:03:54,136 --> 00:03:56,140 you have to pay someone who's here based 111 00:03:56,140 --> 00:03:58,210 in the United States. And this is usually 112 00:03:58,210 --> 00:04:00,280 tasks that are in place here don't even 113 00:04:00,280 --> 00:04:02,271 wanna do it anyway because it's very mundane 114 00:04:02,271 --> 00:04:03,545 task where you're doing a lot of clicking. 115 00:04:03,959 --> 00:04:05,874 We use a lot of social media advertising 116 00:04:05,874 --> 00:04:08,188 as well, which is very cost effective. And 117 00:04:08,188 --> 00:04:10,103 we find that we can actually do niche 118 00:04:10,103 --> 00:04:11,460 marketing in social media, 119 00:04:11,954 --> 00:04:14,668 where we're actually able to tell the community 120 00:04:14,668 --> 00:04:17,622 about very specialized treatments, like minimally invasive spinal 121 00:04:17,622 --> 00:04:19,298 surgery endo skeptics spine surgery, 122 00:04:19,857 --> 00:04:20,815 intra at procedure, 123 00:04:21,469 --> 00:04:23,943 things that maybe the big corporate entities are 124 00:04:23,943 --> 00:04:27,376 not necessarily as agile in marketing. So we're 125 00:04:27,376 --> 00:04:28,653 using all these novel techniques. 126 00:04:29,211 --> 00:04:30,502 I think that the way That's why way 127 00:04:30,582 --> 00:04:32,013 I think about my practices is that we 128 00:04:32,013 --> 00:04:34,399 are, like the speed boat. We're smaller, we're 129 00:04:34,399 --> 00:04:37,341 more agile, nimble, we're able to adapt faster, 130 00:04:37,500 --> 00:04:39,106 make decisions. Quicker, 131 00:04:39,583 --> 00:04:41,254 and that makes us... That helps us to 132 00:04:41,254 --> 00:04:43,720 stay competitive with the larger corporate entities in 133 00:04:43,720 --> 00:04:45,231 this era of healthcare care consolidation. 134 00:04:45,883 --> 00:04:47,656 Gotcha. And do you have any 135 00:04:48,112 --> 00:04:50,977 partnerships that help you stay independent? Yeah. Absolutely. 136 00:04:51,136 --> 00:04:52,728 So, you know, 1 big... 137 00:04:53,699 --> 00:04:56,012 Recent development that I do wanna mention is 138 00:04:56,012 --> 00:04:56,512 that 139 00:04:56,889 --> 00:04:58,724 there has been a lot of advocacy work 140 00:04:58,724 --> 00:05:00,798 done with the No surprise act in the 141 00:05:00,798 --> 00:05:03,451 last 4 year, 5 years. Actually, I was 142 00:05:03,763 --> 00:05:05,914 deeply involved in this in 2019 I actually 143 00:05:05,914 --> 00:05:08,303 spoke at the conference yesterday about the advocacy 144 00:05:08,303 --> 00:05:09,658 work that was done by the American Medical 145 00:05:10,215 --> 00:05:13,098 Association, American Academy of orthopedic surgeons, as well 146 00:05:13,098 --> 00:05:16,125 as North American spine society and various specialty 147 00:05:16,125 --> 00:05:16,625 societies 148 00:05:17,081 --> 00:05:20,427 that really pushed hard and advocated or the 149 00:05:20,427 --> 00:05:22,202 no surprises act to become 150 00:05:22,514 --> 00:05:25,801 more, I guess, physician friendly and to also 151 00:05:25,938 --> 00:05:28,327 allow independent practices to stay viable. 152 00:05:28,964 --> 00:05:30,818 If you look at the marketplace really 153 00:05:32,004 --> 00:05:34,391 surprise billing where patients would get a bill 154 00:05:34,391 --> 00:05:35,982 for healthcare care services rendered, 155 00:05:36,937 --> 00:05:38,264 and they were they would be 156 00:05:38,623 --> 00:05:40,136 they would maybe go through the for their 157 00:05:40,136 --> 00:05:42,128 care and they wouldn't know what that out 158 00:05:42,128 --> 00:05:43,482 of network bill would look like. There was 159 00:05:43,482 --> 00:05:44,995 2 models in this country. There was 1 160 00:05:44,995 --> 00:05:45,734 in California. 161 00:05:46,190 --> 00:05:47,958 There was 1 in New York. And the 162 00:05:47,958 --> 00:05:48,936 model in California 163 00:05:49,553 --> 00:05:52,185 benchmark out of network payments to in network 164 00:05:52,185 --> 00:05:54,736 rates. And what you saw in California in 165 00:05:54,736 --> 00:05:55,614 2014 166 00:05:55,614 --> 00:05:56,944 when that was passed was massive 167 00:05:57,463 --> 00:06:00,257 consolidation of that marketplace where independent practices could 168 00:06:00,257 --> 00:06:02,173 not stay alive. In New York State, we 169 00:06:02,173 --> 00:06:04,509 had a different model. We actually had an 170 00:06:04,568 --> 00:06:06,819 arbitration process where if you as a, 171 00:06:07,620 --> 00:06:09,939 physician did not agree with insurers under payment, 172 00:06:10,259 --> 00:06:12,180 then you could go to this arbitration system 173 00:06:12,180 --> 00:06:15,232 called independent dispute resolution, Id r, in New 174 00:06:15,232 --> 00:06:17,857 york state, and third party independent orbiter would 175 00:06:17,857 --> 00:06:19,924 look at different factors of the case, how 176 00:06:19,924 --> 00:06:21,833 complex it was what your training would look 177 00:06:21,833 --> 00:06:24,559 like, your pricing. And did... It was Baseball 178 00:06:24,949 --> 00:06:27,115 our arbitration, so they would pick your fee 179 00:06:27,171 --> 00:06:29,869 or the insurance payment and say, this 1 180 00:06:29,869 --> 00:06:32,274 is more fair. And so that actually allowed 181 00:06:32,745 --> 00:06:34,745 independent practices to stay very viable in New 182 00:06:34,824 --> 00:06:35,145 York state, 183 00:06:36,025 --> 00:06:38,824 then the federal level Congress took this up 184 00:06:38,824 --> 00:06:41,553 in 20 20 as how do we solve 185 00:06:41,553 --> 00:06:44,018 surprise bills in this whole entire country, and 186 00:06:44,018 --> 00:06:44,518 they 187 00:06:45,051 --> 00:06:47,119 a lot of physician groups lob, and eventually, 188 00:06:47,198 --> 00:06:49,519 we were able to push, a bill that 189 00:06:49,519 --> 00:06:51,212 was actually looking more like California, 190 00:06:52,224 --> 00:06:54,076 all the way to 1 that looked like 191 00:06:54,212 --> 00:06:56,459 New York State. So now, there is actually 192 00:06:56,459 --> 00:06:57,279 a federal 193 00:06:57,740 --> 00:07:00,300 independent dispute resolution process now. And this has 194 00:07:00,300 --> 00:07:03,600 been truly revolutionary in terms of our ability 195 00:07:03,740 --> 00:07:06,466 to fight back against insurer under payments. And 196 00:07:06,466 --> 00:07:08,856 if you speak to any independent practice doctor, 197 00:07:09,414 --> 00:07:10,609 look, insurers are doing, 198 00:07:11,899 --> 00:07:13,411 you know, their part in the marketplace in 199 00:07:13,411 --> 00:07:15,799 health care, You know, they're managing financial resources. 200 00:07:15,958 --> 00:07:17,073 They're pairing out there their if you do 201 00:07:17,073 --> 00:07:19,063 fiduciary your duty. At the same time, 202 00:07:19,954 --> 00:07:22,426 all independent practice and patients will complain about 203 00:07:22,426 --> 00:07:25,138 how premiums are going up and that we 204 00:07:25,138 --> 00:07:26,973 can't get paid for the services that we 205 00:07:26,973 --> 00:07:28,408 render, and it's such a battle and we 206 00:07:28,408 --> 00:07:31,311 spend so much money on our billing teams 207 00:07:31,685 --> 00:07:33,511 to try to keep up with the insurers. 208 00:07:33,750 --> 00:07:36,211 Now they're denying mass denials with Ai. Right? 209 00:07:36,370 --> 00:07:37,743 We've heard about that. So 210 00:07:38,211 --> 00:07:40,692 did no surprise act really this independent dispute 211 00:07:40,747 --> 00:07:43,467 resolution allows us to fight back against 212 00:07:44,077 --> 00:07:45,187 these type of abuses. 213 00:07:45,679 --> 00:07:47,597 And I've partnered up with the company. They're 214 00:07:47,597 --> 00:07:49,675 called the Agility Billing. They've been amazing They 215 00:07:49,675 --> 00:07:51,752 actually did my state Id in New York 216 00:07:51,832 --> 00:07:53,910 State. And now they're doing my federal. 217 00:07:54,723 --> 00:07:55,202 Id r, 218 00:07:56,159 --> 00:07:57,675 independent to dispute resolutions. And we have been 219 00:07:57,675 --> 00:08:00,330 getting been able to actually fight back against 220 00:08:00,947 --> 00:08:01,766 situations where 221 00:08:02,158 --> 00:08:04,169 some of the major peers will pay me 222 00:08:04,306 --> 00:08:06,931 below Medicare rates, and basically, be, like, take 223 00:08:06,931 --> 00:08:08,999 it or leave it, and then we submit 224 00:08:08,999 --> 00:08:10,056 that claim to 225 00:08:10,923 --> 00:08:14,821 Id, federal Id. And Agility Rc cmd really 226 00:08:14,821 --> 00:08:16,969 helped me with this. And when they submit 227 00:08:16,969 --> 00:08:19,853 it, they take bunch of my credentials and, 228 00:08:20,332 --> 00:08:22,166 case logs and a lot of data, and 229 00:08:22,166 --> 00:08:23,682 they submit it and they put together an 230 00:08:23,682 --> 00:08:25,915 application for me, and that's allowed me to 231 00:08:25,915 --> 00:08:27,611 actually get fair payments 232 00:08:28,081 --> 00:08:30,221 for my surgeries. So that's been a game 233 00:08:30,221 --> 00:08:31,885 changer, and I think that's gonna actually help 234 00:08:31,885 --> 00:08:33,788 my practice grow. I actually think that no 235 00:08:33,788 --> 00:08:37,062 surprises act Id r, is actually 1 huge 236 00:08:37,062 --> 00:08:39,714 way that if independent practices, if they can 237 00:08:39,851 --> 00:08:41,764 leverage and they can understand it better, 238 00:08:42,481 --> 00:08:44,723 I can... See the tides turning in 1 239 00:08:44,723 --> 00:08:46,313 tool that they can use to stay viable. 240 00:08:47,268 --> 00:08:49,097 Absolutely. And you've already kind of walked us 241 00:08:49,097 --> 00:08:50,528 through how you've been able to stay in 242 00:08:50,528 --> 00:08:52,220 a independent. But if you could boil it 243 00:08:52,220 --> 00:08:54,379 down to a few pieces of advice for 244 00:08:54,379 --> 00:08:56,940 other physician leaders, what would you say? Absolutely. 245 00:08:57,259 --> 00:08:59,660 I think that... Look, I think that nobody 246 00:08:59,660 --> 00:09:02,149 cares about your money. More than yourself. So 247 00:09:02,149 --> 00:09:03,744 as a physician owner operator, 248 00:09:04,461 --> 00:09:06,135 you have to keep a pulse on your 249 00:09:06,135 --> 00:09:08,447 revenue cycle management. I say that over and 250 00:09:08,447 --> 00:09:08,947 over 251 00:09:09,418 --> 00:09:12,363 and it's hard because bill... Medical billing is 252 00:09:12,363 --> 00:09:13,317 so complex. 253 00:09:13,795 --> 00:09:14,852 It's complicated, 254 00:09:15,546 --> 00:09:18,251 but you can have a general understanding of, 255 00:09:18,744 --> 00:09:22,017 how Rc rpm works and just do audits 256 00:09:22,017 --> 00:09:24,572 within the billing team that you're working with. 257 00:09:24,811 --> 00:09:26,727 I think it's important to have transparency with 258 00:09:26,727 --> 00:09:28,419 the billing team that you work with, that 259 00:09:28,419 --> 00:09:30,893 you're able to access your claims, understand what 260 00:09:30,893 --> 00:09:34,165 stage of the claims processing that you're in 261 00:09:34,165 --> 00:09:35,601 with each of these claims. So you can 262 00:09:35,601 --> 00:09:37,366 check because Then end of the day, if 263 00:09:37,366 --> 00:09:38,398 you can't make payroll, 264 00:09:39,033 --> 00:09:39,986 you can't pay expenses, 265 00:09:40,462 --> 00:09:43,979 that's the biggest way that, you know, your 266 00:09:44,115 --> 00:09:45,226 independent practices at threat. 267 00:09:46,037 --> 00:09:46,856 I think that 268 00:09:47,392 --> 00:09:49,065 that's 1 tip tip that I would say. 269 00:09:49,463 --> 00:09:50,101 I think that, 270 00:09:50,897 --> 00:09:51,455 in general, 271 00:09:52,093 --> 00:09:54,483 you know, a lot of doctors, I think 272 00:09:54,483 --> 00:09:55,335 think that they 273 00:09:56,090 --> 00:09:58,556 should do everything themselves. Right? And that's... You 274 00:09:58,556 --> 00:10:00,306 know, they think they should run payroll themselves. 275 00:10:00,465 --> 00:10:02,215 They should do the counting themselves. They should 276 00:10:02,215 --> 00:10:05,263 act actually, clean the bathrooms themselves. And they're, 277 00:10:05,343 --> 00:10:06,541 like, nobody else can do this better than 278 00:10:06,541 --> 00:10:07,658 me. And I think for me, 279 00:10:08,616 --> 00:10:10,293 I achieved AAAA 280 00:10:10,293 --> 00:10:11,650 level of growth at some point. 281 00:10:12,223 --> 00:10:14,852 When I was able to say, look, someone 282 00:10:14,852 --> 00:10:16,684 else can do this better than me. Someone 283 00:10:16,684 --> 00:10:18,038 else can do the marketing better than me. 284 00:10:18,197 --> 00:10:19,472 They can do social media better than me. 285 00:10:19,631 --> 00:10:21,087 And I willing to like, let go 286 00:10:21,397 --> 00:10:23,221 And once I brought the experts and I 287 00:10:23,221 --> 00:10:25,283 realized wow. This person can do it so 288 00:10:25,283 --> 00:10:26,789 much better than me. And I have so 289 00:10:26,789 --> 00:10:28,638 much more time to now 290 00:10:29,504 --> 00:10:30,945 do the work that actually brings in the 291 00:10:30,945 --> 00:10:32,384 revenue or do some bigger, 292 00:10:33,345 --> 00:10:35,024 higher level planning for the practice as well. 293 00:10:35,264 --> 00:10:36,945 So I would say those are my biggest 294 00:10:36,945 --> 00:10:39,114 pieces of advice Got it. Well, doctor. C, 295 00:10:39,274 --> 00:10:41,027 I've enjoyed our time today, and I wanna 296 00:10:41,027 --> 00:10:42,381 thank you for your time today, But before 297 00:10:42,461 --> 00:10:43,815 I let you go, is there anything else 298 00:10:43,815 --> 00:10:44,771 that listeners should know. 299 00:10:45,424 --> 00:10:48,132 You know, you know, please, visit my website, 300 00:10:48,371 --> 00:10:50,203 I think that, you know, not as a 301 00:10:50,203 --> 00:10:52,115 personal plug. But if you wanna a model 302 00:10:52,115 --> 00:10:53,412 for how 303 00:10:55,240 --> 00:10:58,040 independent practice marketing can be done. I would 304 00:10:58,040 --> 00:11:00,440 encourage you to visit our website. It's WWW 305 00:11:00,440 --> 00:11:03,641 dot spine med l I dot com. Just 306 00:11:03,641 --> 00:11:05,944 to see, you know, I think that 1 307 00:11:05,944 --> 00:11:07,930 thing we do focus on marketing is featuring 308 00:11:07,930 --> 00:11:10,487 our physicians. We don't hide behind the Spine 309 00:11:10,487 --> 00:11:12,475 med Ally logo. We... We're under 1 umbrella, 310 00:11:12,714 --> 00:11:15,657 but patients really wanna know who their physicians 311 00:11:15,657 --> 00:11:17,725 are. We tell the stories about our physicians 312 00:11:17,725 --> 00:11:20,443 and our patients, and that relationship and the 313 00:11:20,443 --> 00:11:21,954 results you've been able to achieve. And you 314 00:11:21,954 --> 00:11:24,259 see that really prominently on our website. And 315 00:11:24,339 --> 00:11:26,962 I think that's something that our your audience 316 00:11:26,962 --> 00:11:27,836 could benefit from. 317 00:11:28,647 --> 00:11:30,715 The company that I worked with for federal 318 00:11:30,794 --> 00:11:34,056 Id r, the... Their website is WWW dot 319 00:11:34,294 --> 00:11:34,692 Agility, 320 00:11:35,343 --> 00:11:37,967 AGILITYRCM 321 00:11:37,967 --> 00:11:41,228 dot com. And, if you wanna utilize federal 322 00:11:41,307 --> 00:11:44,170 Id r, I think your listeners could benefit 323 00:11:44,170 --> 00:11:46,092 from them as well. Got it. Old, doctor. 324 00:11:46,331 --> 00:11:47,681 C. I wanna thank you once again for 325 00:11:47,681 --> 00:11:49,032 your time today, and for joining me on 326 00:11:49,032 --> 00:11:51,177 the Decker Health care podcast. Thank you. Thank 327 00:11:51,177 --> 00:11:51,653 you so much.