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Welcome to the Becker's Healthcare Podcast. I'm Chris

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Sosa, the copy chief here at Becker's, and

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I'm thrilled to be joined by David Bickerstaff,

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president of Riley Children's Health in Indianapolis.

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David, thank you for joining us today.

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Thank you, Chris. Thank you for having me,

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and I'm excited to be here with you.

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A pleasure, certainly. David, would you please introduce

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yourself and let our audience who might not

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be familiar with your work, let them know

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a little bit more about your background, please?

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Yeah. Happy to. So I'm David Biggerstaff. As

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you mentioned, I serve as the president of

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Riley Children's Health here as

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part of IU Health. I'm based in Indianapolis.

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I have been, now with Riley Children's. This

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is week seven. And so I'm very much

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in the orientation,

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stages of this role and, couldn't be more

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excited to be here. It's been, just such

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a a great interview and onboarding process. And,

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I'm really excited to have joined this organization

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and just, you know, to learn more about

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the, the foundation, what makes this such a

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great organization.

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Just by way of background,

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I have a little bit of a unique

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background in that, I actually studied accounting,

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as of my undergraduate degree

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and quickly realized that I didn't want to

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go into accounting, and I actually went into

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IT. And so, this was back in the

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mid nineties when electronic medical records were just

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being developed.

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And so I got interested in information technology,

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spent a number of years in the, EMR

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field,

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developing electronic medical records and decision support systems

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and evidence based medicine systems.

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And,

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ultimately though ended up taking a little bit

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of a detour and ended up in operations

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and had a chance to,

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run a set of ORs, to open a

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new children's hospital,

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and over the course of the last, fifteen

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or so years have been in a couple

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of children's hospitals across the country. And, through

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all of that, have just been really privileged

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to be able to work with just some

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outstanding, clinicians, researchers, teams that just do outstanding

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work in pediatric health care. And so, being

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here at Riley, feels very at home, being

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in a children's hospital and in an academic

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center,

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that does such great work.

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And importantly, our children's hospitals across the country,

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are the voice of children's health and the

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advocates for children's health. And so it's great

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to be,

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in one of those organizations

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that, that is the the voice of children's

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health across the country.

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David, just looking into your background a little

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bit there. Certainly, accounting is, as you mentioned,

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is not really a traditional path to where

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you are now. Was there a moment or

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or series of moments kind of that led

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you to,

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want to lead a children's health care organization?

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Yeah. I think, you know, if I if

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I went back through my career and and

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certainly when I started out in, you know,

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studying accounting and then,

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I actually got interested in health care as

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a result of the presidential

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elections of nineteen ninety two. And and for

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our listeners who remember those elections,

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that was or that election, that was, health

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care reform was the major topic. And so

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how we were gonna solve the affordability

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issue in health care was the primary topic.

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And so I got interested in health care

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really as a result of the public policy

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debate. And that's what led me to,

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a hospital in Oklahoma City where I I

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started out in the IT department and and

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really just a way to to get a

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sense of,

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you know, what health care was about and

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whether or not this was an industry that

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I would want to go into.

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Quickly fell in love with the industry.

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It would be a number of years before

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I got exposure to a children's hospital

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and had the opportunity to step exclusively into

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pediatrics.

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But once I took that step,

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really pediatrics was,

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just a a true love, the work that

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our children's hospitals do across the country.

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And again, the breadth and depth of research,

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the innovations that come out of our academic

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centers,

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really drew me into that environment and has

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been a love ever since. And so I

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would say it wasn't necessarily by design, but

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it was something that, once I got here,

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I knew I wanted to stay in, not

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only in health care, but,

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more specifically in pediatrics.

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Well, it sounds serendipitous to be sure. No

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doubt, Raleigh Children's is happy to have you.

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You mentioned you're only in week seven. So

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clearly, they're you're settling in, but, obviously, you

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know, easier to move forward.

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Looking at our my second question for you,

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David, is what are your top priorities today?

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I know there's a lot out there, but

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could you, narrow it down just a little

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bit?

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Yeah. Thanks. And I I think there's there's

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two or three things that I would highlight.

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And one, first and foremost, is,

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building on the successes of Riley. And and

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I say that from the standpoint of having

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had the opportunity to go through the interview

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and kind of that preboarding process,

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has really been impressive to me and impressive

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from the standpoint of there is so much

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more to Riley than meets the eye.

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As I've had the opportunity to dig into

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the strength of our programs,

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we have several programs,

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here that are in the top 10 in

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terms of clinical outcomes,

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across the country.

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We have a fourth that is number 11.

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We have a research program that the breadth

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and depth is incredibly impressive. But when you

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look at the NIH funding,

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our partnership with the IU School of Medicine

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Department of Pediatrics,

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that department is sixth in the country in

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terms of NIH funding.

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And so there are a number of things,

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here that really made Riley an attractive

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organization for me, but importantly then provide some

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guidance for me in terms of what are

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the priorities. And one of those priorities,

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is to really understand our strengths

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and develop strategies to build on those strengths.

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And certainly, first and foremost of those will

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be to continue,

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to invest in the academic mission,

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in terms of our research and teaching and

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make sure that we can continue to build

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on that incredible foundation that we have in

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place.

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The other couple of things that I would

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offer is, one is building the leadership practices

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that enable,

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our organization to navigate change. And so as

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we look forward,

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we have a number of major initiatives on

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the horizon,

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ranging from,

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implementing a new electronic medical record,

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to developing a statewide network to make sure

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that we can serve all children across the

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state of Indiana.

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And so, that's gonna require our leadership team

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to think differently in terms of,

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how we partner across the state,

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how we integrate with the broader IU Health

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system,

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and importantly, how we enable our leaders,

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to navigate that pace of change, more adeptly

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as we go forward.

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And then the final thing that I would

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say is is kind of a priority for

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me is really how we develop a shared

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vision across all stakeholders. And,

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I've I've been asked the question many times

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as to what is my vision for Riley

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Children's Health.

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And while I certainly have goals and aspirations

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for what our organization

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should and could do,

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I think the the establishment of a vision

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for an organization

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as essential as Riley is in the state,

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really has to come from numerous stakeholders. And

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so,

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how we develop good listening sessions,

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with our physician colleagues,

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with the broader community to define

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that vision,

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is really among my top priorities. And I

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think that's such an important part of an

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organization like Riley Children's Health,

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in terms of our role in child health

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across the state. And so, so those would

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be two or three things that are certainly

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on my radar as I've, you know, started

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through this onboarding process.

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David, looking at the next eighteen months or

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so, I mean, I'm certain that a lot

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of what you just spoke about is going

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to to come up pretty much every day.

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There's no doubt about that. But as you

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look forward

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in your little crystal ball as far as

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the health care industry concerned and your job

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in particular,

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how do you see your role evolving in

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that of the role of your teams?

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Yeah. I I think there's really two things.

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And, you know, one of these won't be

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new, and that is, but it is probably

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more urgent,

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or important today.

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And that that is how we equip our

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leaders to manage change. And if if you

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look at where we are as an industry

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right now,

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you kinda have these two competing,

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narratives, if you will. On the one hand,

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we as an industry have been, harmed by

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a pandemic. And when you look

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at workforce

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shortages

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that were forecast

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for

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many years before the pandemic,

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but were certainly compounded as a result of

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the pandemic.

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You look at the number of roles that

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have transitioned to remote work, we continue to

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struggle with supply and medication shortages.

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And so on the one hand, there's this

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desire to just have stability in the industry

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and how do we return to,

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some level of of consistency in the industry.

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And yet, on the other hand,

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we're at a point with, for example, artificial

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intelligence where,

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there's this enthusiasm to go do new things

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and to go advance that agenda and and

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figure out what the next iteration of health

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care is gonna look like. And so I

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think for me, one of the key things

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for our leadership team here at Riley Children's

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Health is equipping our leaders to really build

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processes and practices,

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to manage change, to engage our frontline team

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members in that process and really make sure

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everybody stays well informed and in sync as

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to the initiatives that we pursue. And so

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we're at a very interesting time in health

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care,

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again, in balancing this desire for stability and

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and a little bit of just normalcy,

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and yet this desire to also advance change

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and and make improvements in the system. And

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so we have to balance those two things

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carefully.

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The other thing that I would offer that

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is unique about Riley is we are part

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of IU Health, and and we have this

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very large,

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health care ecosystem across the state of Indiana.

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And for our Riley Health leaders,

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really it becomes the question of how do

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we develop more systems thinking and how do

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we make sure that we are

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part of this broader system in terms of

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how we can deliver pediatric care across the

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state,

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with our adult counterparts and and what that

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might look like in terms of continuity of

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care,

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how we can leverage,

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different provider types across the state, to really

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make sure that Riley is serving all of

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the children of Indiana.

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You'll hear us say, we

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believe every child deserves Riley,

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and we have to deliver on that promise

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in terms of access points across the state,

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and that will require us to think differently

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about what it means to be, part of

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a system,

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that has just such an incredibly strong, footprint

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and presence here in the state. But we

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can think differently about what that integration looks

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like.

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David, given the important role that you just

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mentioned that Riley has throughout the entire state,

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not just your immediate area, but throughout Indiana.

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I have a two part question for you.

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So what makes you nervous right now? And

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on the other end of that spectrum, what

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are you excited about?

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Yeah. So I I think the thing that

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I'm most excited about is the culture

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of Riley Children's Health. We have just such

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an incredibly,

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dedicated and passionate,

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set of team members. And and I say

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that across all roles, whether it's our,

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physician colleagues,

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our nursing team.

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You can go through just every role in

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the organization and there is truly a dedication

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to taking care of children, taking care of

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the families that we serve.

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And so we have this incredible culture. We

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have this incredible dedication to serving the children

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of Indiana,

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and we have that strong foundation of excellence.

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And so it's hard not to be excited

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about that.

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And so really the opportunity is exciting to

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be able to say, how can we impact

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the health status of the children we serve

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and,

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how do we improve that health as we

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go forward? And so that's obviously an incredibly

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exciting,

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mission that we have here at Riley Children's

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Health.

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And given our our footprint in the state,

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we we truly have an opportunity to impact

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that health status. And so, that that's an

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incredibly exciting proposition for us as we begin

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our second hundred years of serving the children

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in Indiana.

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The thing that I would, say I'm probably

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most nervous about is this desire to move

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quickly,

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and the desire to go solve all of

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those problems,

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and balancing that with the needs to be

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inclusive and thoughtful in terms of what we

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pursue and how we pursue that agenda. And

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so,

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there's this desire to to move quickly and

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and yet that can all can be fraught

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with problems if you're not thoughtful about how

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you move and and when what steps you

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take. And so, so very, very excited to

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be at Riley Children's Health, very excited about

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the opportunities in front of us. And yet

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at the time, nervous that, we have to

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be inclusive in terms of listening to our

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communities,

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listening to our stakeholders to make sure that

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we are truly serving the needs of the

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state. And so, it's that,

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nervousness that is, or that excitement that needs

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to be tempered with, balance in terms

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of, the pace at which we go.

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I would imagine balance is going to get

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you an awfully long way in your position,

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and hopefully that will translate to better health

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for every child who's touched by Riley Children's.

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David,

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thank you so much for being here with

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us today. We cannot wait to share all

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your insights with our audience, and, hopefully, we

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get to talk to you again soon.

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Thank you, Chris. I appreciate the time and

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would be happy to join you again.