{"version":"1.2.0","chapters":[{"startTime":13,"title":"Intro"},{"startTime":164,"title":"What's your background?"},{"startTime":266,"title":"What triggered this study?"},{"startTime":368,"title":"How did you test this theory?"},{"startTime":565,"title":"How prevalent is this practice?"},{"startTime":687,"title":"What is a \"customer surplus\"?"},{"startTime":824,"title":"Did the pandemic exacerbate this?"},{"startTime":908,"title":"Is this practice legal?"},{"startTime":1302,"title":"How do ESL's work?"},{"startTime":1552,"title":"Are all the add-on fees legit?"},{"startTime":1681,"title":"Are the stores participating in this, too?"},{"startTime":1921,"title":"What do they learn from loyalty programs?"},{"startTime":2258,"title":"Are digital coupons dynamic, too?"},{"startTime":2467,"title":"Does this amount to price fixing?"},{"startTime":2661,"title":"What's been the reaction to your report?"},{"startTime":2940,"title":"What will you study next?"},{"startTime":3184,"title":"What can we do about this?"},{"startTime":3519,"title":"How can we support your work?"},{"startTime":3639,"title":"Wrap-up"},{"startTime":3807,"title":"Patron podcast preview"}]}