1 00:00:02,240 --> 00:00:05,040 The most important health care decisions don't happen 2 00:00:05,040 --> 00:00:05,779 in isolation. 3 00:00:06,160 --> 00:00:08,099 They happen when leaders come together. 4 00:00:08,720 --> 00:00:11,519 Becker's sixteenth annual meeting brings together more than 5 00:00:11,519 --> 00:00:12,500 3,500 6 00:00:12,559 --> 00:00:15,494 hospital and health system executives this April in 7 00:00:15,494 --> 00:00:15,994 Chicago. 8 00:00:16,535 --> 00:00:20,234 With 800 speakers from Ascension, Cleveland Clinic, CommonSpirit 9 00:00:20,375 --> 00:00:23,414 and more, the conversations get real. Leaders will 10 00:00:23,414 --> 00:00:25,994 share how their scenario planning for policy shifts, 11 00:00:26,214 --> 00:00:28,670 breaking through value based care barriers, and building 12 00:00:28,670 --> 00:00:31,470 clinical teams that translate new ideas into real 13 00:00:31,470 --> 00:00:32,289 world care. 14 00:00:32,909 --> 00:00:35,440 Join top decision makers in the room April 15 00:00:35,440 --> 00:00:37,010 13 through the sixteenth. 16 00:00:37,469 --> 00:00:41,710 For the agenda and event details, visit beckershospitalreview.com 17 00:00:41,710 --> 00:00:43,469 and click on the events tab in the 18 00:00:43,469 --> 00:00:43,905 upper right. 19 00:00:45,265 --> 00:00:47,664 This is Laura Dirda with the Becker's Healthcare 20 00:00:47,664 --> 00:00:48,164 podcast. 21 00:00:48,465 --> 00:00:50,064 I'm thrilled today to be joined by doctor 22 00:00:50,064 --> 00:00:53,184 Mark Mabus, chief medical informatics officer at Parkview 23 00:00:53,184 --> 00:00:54,945 Health. Doctor Mabus, it's a pleasure to have 24 00:00:54,945 --> 00:00:56,759 you on the podcast today. Thank you so 25 00:00:56,759 --> 00:00:59,479 much, Laura. It's a a great opportunity to 26 00:00:59,479 --> 00:01:02,119 be here, and I'm excited to share with 27 00:01:02,119 --> 00:01:02,780 the community. 28 00:01:03,399 --> 00:01:05,159 Oh, absolutely. And and this is gonna be 29 00:01:05,159 --> 00:01:07,239 a fun conversation because I know there's so 30 00:01:07,239 --> 00:01:09,375 much you're you're doing right now at Parkview. 31 00:01:09,774 --> 00:01:12,254 Some really cool things in generative AI and 32 00:01:12,254 --> 00:01:14,174 more. And so I know we'll dive into 33 00:01:14,174 --> 00:01:15,774 some of that. But before we do, can 34 00:01:15,774 --> 00:01:17,534 you introduce yourself? Just tell us a little 35 00:01:17,534 --> 00:01:20,274 bit more about yourself and Parkview Health. 36 00:01:20,734 --> 00:01:21,454 Sure. Sure. 37 00:01:21,854 --> 00:01:23,774 Like you said, I'm doctor Mark Mabus. I'm 38 00:01:23,774 --> 00:01:24,435 a practicing 39 00:01:24,820 --> 00:01:27,140 family physician. Still see patients, a day a 40 00:01:27,140 --> 00:01:27,640 week. 41 00:01:28,420 --> 00:01:31,380 CMIO at Parkview. Parkview is a large, 42 00:01:31,700 --> 00:01:34,340 not for profit, health system in Northeast Indiana, 43 00:01:34,340 --> 00:01:36,680 Northwest Ohio with multiple hospitals, 44 00:01:36,980 --> 00:01:38,840 a large employed medical group, 45 00:01:39,219 --> 00:01:40,520 a strong focus on 46 00:01:40,875 --> 00:01:41,995 community health. 47 00:01:42,395 --> 00:01:45,034 We have we have urban centers, suburban centers, 48 00:01:45,034 --> 00:01:45,755 and rural, 49 00:01:46,155 --> 00:01:46,895 all within 50 00:01:47,355 --> 00:01:49,534 our, area there too. 51 00:01:50,075 --> 00:01:50,895 My role, 52 00:01:51,275 --> 00:01:53,615 you know, I I sit at the intersection 53 00:01:53,755 --> 00:01:56,299 of, you know, clinicians and technology 54 00:01:56,680 --> 00:01:59,239 and then governance too. You know, the, 55 00:01:59,560 --> 00:02:01,640 application analyst for the EHR report to me, 56 00:02:01,640 --> 00:02:03,239 but I'm also in charge of, you know, 57 00:02:03,239 --> 00:02:06,680 provider efficiencies there too. So making sure that 58 00:02:06,680 --> 00:02:07,180 EHR, 59 00:02:07,834 --> 00:02:10,074 AI, which we'll get into, and all these 60 00:02:10,074 --> 00:02:13,055 digital tools, you know, create efficient workflows, 61 00:02:13,754 --> 00:02:17,115 safer care for patients, and quality pair care 62 00:02:17,115 --> 00:02:17,854 for patients. 63 00:02:18,155 --> 00:02:20,009 You know, it it's a it's a fun 64 00:02:20,009 --> 00:02:22,250 job to be in between all of that 65 00:02:22,250 --> 00:02:24,090 and be able to see all the different 66 00:02:24,090 --> 00:02:27,069 areas of care throughout our health system. 67 00:02:28,330 --> 00:02:30,830 That that's, you know, so cool and definitely 68 00:02:31,129 --> 00:02:33,209 an interesting place to be having that clinical 69 00:02:33,209 --> 00:02:35,414 background, the technology, and and bringing that all 70 00:02:35,414 --> 00:02:35,914 together. 71 00:02:36,294 --> 00:02:38,134 You know, it is truly a a view 72 00:02:38,134 --> 00:02:40,634 of health care that not many others have. 73 00:02:40,854 --> 00:02:42,455 Now I I'm curious. When you think about 74 00:02:42,455 --> 00:02:43,655 the last year or so, could you tell 75 00:02:43,655 --> 00:02:45,814 us about the most important initiative that you 76 00:02:45,814 --> 00:02:47,094 led? What did you do, and what were 77 00:02:47,094 --> 00:02:47,675 the result? 78 00:02:48,620 --> 00:02:50,000 I think our most 79 00:02:50,620 --> 00:02:51,760 important initiative 80 00:02:52,300 --> 00:02:53,920 last year was getting 81 00:02:54,460 --> 00:02:57,360 assistive AI, you know, generative AI, 82 00:02:57,900 --> 00:03:00,944 deployed throughout our health system. We did that 83 00:03:00,944 --> 00:03:03,604 in a couple different ways. You know, the 84 00:03:03,824 --> 00:03:04,805 ambient documentation 85 00:03:05,104 --> 00:03:07,044 was a big one for our providers. 86 00:03:07,344 --> 00:03:09,824 You know, we, partnered with a vendor to 87 00:03:09,824 --> 00:03:11,104 provide that service, 88 00:03:11,425 --> 00:03:12,509 through Epic, 89 00:03:12,989 --> 00:03:14,849 and we use a lot of Epic's generative 90 00:03:14,909 --> 00:03:18,030 AI tools that they have available as well. 91 00:03:18,030 --> 00:03:20,030 And in fact, we just got our recent, 92 00:03:20,269 --> 00:03:23,629 class research arts collaborative survey that that said 93 00:03:23,629 --> 00:03:24,989 that 88% 94 00:03:24,989 --> 00:03:25,889 of our providers 95 00:03:26,430 --> 00:03:27,329 also said 96 00:03:27,764 --> 00:03:29,224 that the best improvement 97 00:03:29,525 --> 00:03:30,905 in 2025 98 00:03:31,204 --> 00:03:34,264 to our EHR was the deployment of generative 99 00:03:34,564 --> 00:03:36,805 AI in some form of an or another, 100 00:03:36,884 --> 00:03:40,025 like that assistive AI. We moved from limited 101 00:03:40,084 --> 00:03:40,584 pilots 102 00:03:41,030 --> 00:03:43,830 to broad access, you know, and made sure 103 00:03:43,830 --> 00:03:46,230 that we were able to deploy these tools 104 00:03:46,230 --> 00:03:48,950 across all areas of care delivery, you know, 105 00:03:48,950 --> 00:03:52,389 ambulatory, emergency department, and inpatient. And at the 106 00:03:52,389 --> 00:03:53,930 same time, we were very 107 00:03:54,515 --> 00:03:57,415 intentional about how we message this to providers. 108 00:03:57,635 --> 00:03:58,775 You know, this was 109 00:03:59,075 --> 00:04:00,855 the advent of assistive 110 00:04:01,155 --> 00:04:03,415 AI. We're not we're not getting into automation 111 00:04:03,474 --> 00:04:06,275 and, you know, computers making diagnoses for you. 112 00:04:06,275 --> 00:04:08,915 Nothing like that. Nothing going to replace clinical 113 00:04:08,915 --> 00:04:09,415 judgment. 114 00:04:09,875 --> 00:04:12,189 It's kind of, you know, building that trust 115 00:04:12,250 --> 00:04:14,009 with with your providers. Hey. We've got these 116 00:04:14,009 --> 00:04:15,449 new tools that can help you be more 117 00:04:15,449 --> 00:04:15,949 efficient. 118 00:04:16,490 --> 00:04:19,370 And then, you know, deploying that out, you 119 00:04:19,370 --> 00:04:21,529 know, with the with piloting first, we're able 120 00:04:21,529 --> 00:04:23,629 to make sure it works for our workflows, 121 00:04:24,095 --> 00:04:26,915 then we have the the mass adoption. So, 122 00:04:27,935 --> 00:04:30,275 very early in 2025, 123 00:04:30,495 --> 00:04:31,134 we had, 124 00:04:31,855 --> 00:04:33,555 let our, ambient 125 00:04:34,014 --> 00:04:34,514 documentation 126 00:04:35,055 --> 00:04:37,310 be available to all of our providers. 127 00:04:37,930 --> 00:04:39,660 And then in October 128 00:04:39,660 --> 00:04:40,750 2025, 129 00:04:40,970 --> 00:04:44,729 we made over 18 generative AI features available 130 00:04:44,729 --> 00:04:46,750 in Epic to all of our providers 131 00:04:47,449 --> 00:04:48,105 as well. 132 00:04:48,504 --> 00:04:50,985 So looking at, you know, different areas where 133 00:04:50,985 --> 00:04:54,365 we can deploy AI and do so 134 00:04:54,824 --> 00:04:56,745 at mass scale. You know, we prepped it 135 00:04:56,745 --> 00:04:58,285 with all these little pilots, 136 00:04:58,745 --> 00:05:01,485 especially using some of our super users, 137 00:05:02,259 --> 00:05:04,899 our, what Epic calls physician builders, you know, 138 00:05:04,899 --> 00:05:07,080 to help us with testing and feedback, 139 00:05:07,459 --> 00:05:08,980 and then getting it, 140 00:05:09,379 --> 00:05:10,839 you know, out to the masses 141 00:05:11,300 --> 00:05:12,360 that I 142 00:05:12,899 --> 00:05:15,300 you know, specific points in time and bang, 143 00:05:15,300 --> 00:05:17,795 big bang. I'll I'll give you another statistic 144 00:05:18,334 --> 00:05:20,415 with the generative AI features like I mentioned 145 00:05:20,415 --> 00:05:23,535 that we, deployed in October. We were running 146 00:05:23,535 --> 00:05:26,654 at about, you know, 60,000 tokens per month 147 00:05:26,654 --> 00:05:29,210 or something along those lines. In October, since 148 00:05:29,210 --> 00:05:31,790 we turned everything on, that jumped to 2,000,000 149 00:05:32,009 --> 00:05:35,050 tokens in that month. And just this past, 150 00:05:35,370 --> 00:05:36,910 January 2026, 151 00:05:37,370 --> 00:05:38,990 we hit 3,000,000 152 00:05:39,050 --> 00:05:41,615 tokens. So it was like, yeah, just a 153 00:05:41,615 --> 00:05:43,134 little bit here and there, you know, getting 154 00:05:43,134 --> 00:05:45,535 our pilots underground and then, you know, throughout 155 00:05:45,535 --> 00:05:47,714 the whole health system, these things are available. 156 00:05:48,095 --> 00:05:50,654 People are using them, you know, not just 157 00:05:50,654 --> 00:05:53,294 our providers. You know, there's there's obviously things 158 00:05:53,294 --> 00:05:54,894 that help our providers, but, you know, we 159 00:05:54,894 --> 00:05:57,790 also deployed in coding and revenue cycle, 160 00:05:58,490 --> 00:06:01,370 side of our nonclinical folks can benefit from 161 00:06:01,370 --> 00:06:04,170 AI. But, yeah, planning those things out took 162 00:06:04,170 --> 00:06:06,250 a lot of work, and then you can 163 00:06:06,250 --> 00:06:06,750 go 164 00:06:07,050 --> 00:06:09,370 at scale and get these in the hands 165 00:06:09,370 --> 00:06:10,029 of everybody. 166 00:06:11,274 --> 00:06:13,834 Yeah. Generative AI is the thing. It's it's 167 00:06:13,834 --> 00:06:16,795 what everybody needs to be doing across their 168 00:06:16,795 --> 00:06:19,675 health care system to, to enable these tools 169 00:06:19,675 --> 00:06:21,055 for for efficiency, 170 00:06:21,514 --> 00:06:24,254 ROI, all those things. You know? It it's 171 00:06:24,475 --> 00:06:26,254 it's here. Use it. 172 00:06:27,110 --> 00:06:28,949 I love that. You know, such a a 173 00:06:28,949 --> 00:06:31,990 clear call for having this technology and doing 174 00:06:31,990 --> 00:06:33,589 what you can do in order to make 175 00:06:33,589 --> 00:06:35,110 the most of it. And it seems like 176 00:06:35,110 --> 00:06:36,089 you've got a really 177 00:06:36,470 --> 00:06:37,449 strong process, 178 00:06:37,750 --> 00:06:39,349 not only for, you know, having some of 179 00:06:39,349 --> 00:06:41,425 those tests and those pilots, but then bringing 180 00:06:41,425 --> 00:06:42,785 things to scale. And I think that's a 181 00:06:42,785 --> 00:06:44,384 place where a lot of health systems and 182 00:06:44,384 --> 00:06:47,824 organizations really struggle to, you know, do that 183 00:06:47,824 --> 00:06:48,324 effectively. 184 00:06:49,104 --> 00:06:49,604 So 185 00:06:50,064 --> 00:06:51,185 what have you done or what have you 186 00:06:51,185 --> 00:06:52,625 found that, you know, worked well when you 187 00:06:52,625 --> 00:06:54,384 are taking some things from, you know, those 188 00:06:54,384 --> 00:06:55,285 smaller pilots 189 00:06:55,759 --> 00:06:58,480 into a a broader and scalable space and 190 00:06:58,480 --> 00:07:01,040 seeing this kind of, like, adoption, which is 191 00:07:01,040 --> 00:07:01,540 wild. 192 00:07:02,240 --> 00:07:04,740 A lot of it is figuring out workflows 193 00:07:05,120 --> 00:07:07,839 and where this fits properly. You know, you 194 00:07:07,839 --> 00:07:10,180 can have your vendors give you, 195 00:07:10,704 --> 00:07:13,425 the instruction manuals or or, you know, how 196 00:07:13,425 --> 00:07:14,564 this actually works, 197 00:07:15,904 --> 00:07:16,644 in technically, 198 00:07:17,024 --> 00:07:19,745 you know. But when you dive into the 199 00:07:19,745 --> 00:07:23,185 workflows of an actual user and start using 200 00:07:23,185 --> 00:07:25,639 these things, you get to figure out that, 201 00:07:26,120 --> 00:07:28,120 maybe it's not so cut and dry out 202 00:07:28,120 --> 00:07:31,079 of the instruction manual. You've got to create 203 00:07:31,079 --> 00:07:32,300 those best practices. 204 00:07:32,680 --> 00:07:35,319 That's what pilots were able to do for 205 00:07:35,319 --> 00:07:38,759 us on these in in these scales. And, 206 00:07:38,759 --> 00:07:41,014 you know, it does take you 207 00:07:42,274 --> 00:07:45,235 adopting the right people for your pilots. I 208 00:07:45,235 --> 00:07:48,035 mentioned that we used physician builders, but, you 209 00:07:48,035 --> 00:07:50,514 know, those physician builders are also in tune 210 00:07:50,514 --> 00:07:51,014 with, 211 00:07:52,274 --> 00:07:54,855 non savvy users' workflows too. 212 00:07:55,790 --> 00:07:57,790 There's kind of that spectrum. You got your 213 00:07:57,790 --> 00:08:00,430 your, early adopters and people who do great 214 00:08:00,430 --> 00:08:02,529 with anything that you throw at them technology 215 00:08:02,990 --> 00:08:03,790 or change, 216 00:08:04,189 --> 00:08:06,350 management wise. Got your middle of the road 217 00:08:06,350 --> 00:08:07,790 folks, and then you got your your, 218 00:08:09,245 --> 00:08:10,925 we'll just call them slower folks, you know, 219 00:08:10,925 --> 00:08:13,645 that that, a little more resistant to change 220 00:08:13,645 --> 00:08:14,125 or, 221 00:08:14,845 --> 00:08:16,365 you you know, you know, the the ones 222 00:08:16,365 --> 00:08:18,365 that take some extra education. So you've gotta 223 00:08:18,365 --> 00:08:20,045 keep all those different areas in mind. And 224 00:08:20,045 --> 00:08:22,230 so when we are developing best practices, 225 00:08:34,389 --> 00:08:34,889 practice. 226 00:08:35,684 --> 00:08:38,644 We use our informatics teams to write those 227 00:08:38,644 --> 00:08:40,825 best practices up, create videos, 228 00:08:42,404 --> 00:08:44,424 you you know, document in in, 229 00:08:44,725 --> 00:08:45,945 educational emails 230 00:08:46,485 --> 00:08:48,904 or in, you know, in workflow 231 00:08:49,649 --> 00:08:53,169 education as well. We utilize in basket messaging 232 00:08:53,169 --> 00:08:55,089 for a lot of our informatics type and 233 00:08:55,089 --> 00:08:56,069 workflow education, 234 00:08:56,929 --> 00:08:59,110 because people actually look at their in baskets, 235 00:08:59,970 --> 00:09:02,449 in in the EHR rather than having to 236 00:09:02,449 --> 00:09:04,264 go out to, to, you know, their email 237 00:09:04,264 --> 00:09:05,884 program to look at it that way. 238 00:09:06,825 --> 00:09:09,225 So connecting with providers, getting boots on the 239 00:09:09,225 --> 00:09:11,784 ground, our informatics team knew that these were 240 00:09:11,784 --> 00:09:14,125 high initiatives for the year. So they actually 241 00:09:14,424 --> 00:09:17,304 scaled back some of their just kind of 242 00:09:17,304 --> 00:09:17,804 regular 243 00:09:18,399 --> 00:09:21,620 scheduled clinic supports and instead focused on these 244 00:09:21,759 --> 00:09:24,339 high level deployments, whether it was ambient, 245 00:09:24,720 --> 00:09:25,220 documentation 246 00:09:26,000 --> 00:09:28,320 or, you know, October when all 18 of 247 00:09:28,320 --> 00:09:30,000 these features went live. They made sure they 248 00:09:30,000 --> 00:09:32,259 scheduled time in each of the departments 249 00:09:32,985 --> 00:09:34,044 to go over 250 00:09:34,664 --> 00:09:37,144 the features that applied to the users in 251 00:09:37,144 --> 00:09:37,884 those departments. 252 00:09:38,424 --> 00:09:41,625 So so it's possible to get this out 253 00:09:41,625 --> 00:09:44,024 to all those users, but it is a 254 00:09:44,024 --> 00:09:44,845 lot of coordination, 255 00:09:45,225 --> 00:09:46,285 a lot of effort, 256 00:09:46,825 --> 00:09:49,639 and, you know, kinda all hands on deck 257 00:09:49,639 --> 00:09:52,279 when these things do go live. Think of 258 00:09:52,279 --> 00:09:55,159 it like a mini EHR go live. You 259 00:09:55,159 --> 00:09:58,039 wanna be as prepared as possible because these 260 00:09:58,039 --> 00:09:59,740 are high impact tools 261 00:10:00,200 --> 00:10:03,595 and kind of a different type of tool 262 00:10:03,595 --> 00:10:05,995 that they've had available to them than in 263 00:10:05,995 --> 00:10:06,654 the past. 264 00:10:07,035 --> 00:10:09,434 So we made these, you know, kind of, 265 00:10:09,754 --> 00:10:12,315 our two big key points, you know, ambient 266 00:10:12,315 --> 00:10:14,815 documentation and then the big bang of generative 267 00:10:15,035 --> 00:10:15,535 AI. 268 00:10:16,320 --> 00:10:19,120 High points for the year, big focuses for 269 00:10:19,120 --> 00:10:21,600 those months that though that happened, and I 270 00:10:21,600 --> 00:10:25,040 think that targeted approach, targeted education, and targeted 271 00:10:25,040 --> 00:10:27,200 feedback, you know, being able to take that 272 00:10:27,200 --> 00:10:28,259 back to our vendors, 273 00:10:28,924 --> 00:10:31,485 and have improvements made from there, that all 274 00:10:31,485 --> 00:10:32,304 led to 275 00:10:33,245 --> 00:10:35,024 very successful deployment 276 00:10:35,325 --> 00:10:36,625 of of these tools. 277 00:10:37,884 --> 00:10:39,004 Got it. And that makes a lot of 278 00:10:39,004 --> 00:10:40,445 sense and is, you know, really helpful to 279 00:10:40,445 --> 00:10:43,105 understand that mindset and how you go into, 280 00:10:43,709 --> 00:10:46,429 understanding where different people are at, along the 281 00:10:46,429 --> 00:10:48,350 adoption scale and then, you know, looking at 282 00:10:48,350 --> 00:10:50,429 those workflows and figuring out how to communicate 283 00:10:50,429 --> 00:10:53,089 with them and and having AI really be 284 00:10:53,309 --> 00:10:53,809 supportive, 285 00:10:54,269 --> 00:10:55,629 to the things that they're doing on a 286 00:10:55,629 --> 00:10:58,165 daily basis. Mhmm. Now something else you mentioned 287 00:10:58,165 --> 00:11:00,644 there too is thinking about the value to 288 00:11:00,644 --> 00:11:03,605 the health system and the ROI. How do 289 00:11:03,605 --> 00:11:05,445 you think about that? How you're measuring that? 290 00:11:05,445 --> 00:11:07,605 I I think, you know, it's, one thing 291 00:11:07,605 --> 00:11:09,285 to look at some of the soft ROI, 292 00:11:09,285 --> 00:11:11,440 time saved, and everything else. But, you know, 293 00:11:11,440 --> 00:11:13,360 when you're thinking about the big investments that 294 00:11:13,360 --> 00:11:14,399 you have to make in order to get 295 00:11:14,399 --> 00:11:14,959 this right, 296 00:11:15,600 --> 00:11:17,279 what makes the most sense for you when 297 00:11:17,279 --> 00:11:18,639 you're trying to figure out, hey. Is this 298 00:11:18,639 --> 00:11:19,139 actually, 299 00:11:19,839 --> 00:11:21,519 doing what it needs to do? And and, 300 00:11:21,519 --> 00:11:23,779 you know, what is that return on investment? 301 00:11:24,754 --> 00:11:28,054 For sure with today's, financial climate and uncertainty 302 00:11:28,514 --> 00:11:30,434 in health care, you do want to be 303 00:11:30,434 --> 00:11:32,434 a good steward of the resources that you 304 00:11:32,434 --> 00:11:33,174 are provided. 305 00:11:33,554 --> 00:11:35,394 The kind of initial approach that we took, 306 00:11:35,394 --> 00:11:37,495 you know, with with the ambient documentation, 307 00:11:37,910 --> 00:11:40,490 we knew there could potentially be a financial 308 00:11:40,549 --> 00:11:43,850 ROI with that. Yes. There are soft ROIs 309 00:11:43,990 --> 00:11:45,129 with, like you mentioned, 310 00:11:45,590 --> 00:11:47,750 decreased time in notes, decreased time in the 311 00:11:47,750 --> 00:11:48,250 EHR, 312 00:11:48,790 --> 00:11:51,565 more time with patients, decreased burnout. Those are 313 00:11:51,565 --> 00:11:53,985 all kinda soft and hard to quantify, 314 00:11:55,324 --> 00:11:55,824 financially 315 00:11:56,284 --> 00:11:58,684 there too. But if you have, you know, 316 00:11:58,924 --> 00:12:00,625 say, an extra fifteen minutes, 317 00:12:01,164 --> 00:12:03,804 were you actually, you know, using that fifteen 318 00:12:03,804 --> 00:12:06,090 minutes a day to throw another patient on? 319 00:12:06,410 --> 00:12:09,450 You know, that those questions were, you know, 320 00:12:09,450 --> 00:12:11,870 of course, big on our our finance side. 321 00:12:12,090 --> 00:12:14,090 And, actually, with some of our pilots, we 322 00:12:14,090 --> 00:12:14,830 did require, 323 00:12:15,210 --> 00:12:15,610 that, 324 00:12:16,170 --> 00:12:18,649 our, pilot users, if they were gonna use 325 00:12:18,649 --> 00:12:20,884 the technology to help cover the cost, you 326 00:12:20,884 --> 00:12:22,964 know, that they would have an additional patient 327 00:12:22,964 --> 00:12:23,784 per per, 328 00:12:24,404 --> 00:12:25,544 clinic day there. 329 00:12:26,164 --> 00:12:28,644 But as we went on and saw some 330 00:12:28,644 --> 00:12:30,964 of the other benefits of this, a little 331 00:12:30,964 --> 00:12:34,245 bit lower provider turnout rate and definitely decreased 332 00:12:34,245 --> 00:12:36,629 burnout metrics that we were seeing, you know, 333 00:12:36,629 --> 00:12:38,330 we did become a little more 334 00:12:38,710 --> 00:12:41,029 lax on on that requirement, and I know 335 00:12:41,029 --> 00:12:42,950 a lot of other health systems have done, 336 00:12:43,190 --> 00:12:45,350 the the same thing there. With some of 337 00:12:45,350 --> 00:12:46,889 the generative AI functionalities, 338 00:12:47,350 --> 00:12:48,490 I mentioned the nonclinical 339 00:12:48,790 --> 00:12:51,210 side of things, encoding revenue cycle. 340 00:12:51,924 --> 00:12:53,845 Those are ones that are, 341 00:12:54,404 --> 00:12:56,565 kind of, I would say, no brainers to 342 00:12:56,565 --> 00:12:59,365 implement. You know, that is something that can 343 00:12:59,365 --> 00:12:59,865 absolutely, 344 00:13:00,884 --> 00:13:03,444 potentially get you a financial ROI. We even 345 00:13:03,444 --> 00:13:06,004 have one for our, providers that helps them 346 00:13:06,004 --> 00:13:06,899 calculate their, 347 00:13:07,540 --> 00:13:09,940 standard level of service e and m codes 348 00:13:09,940 --> 00:13:12,680 based on medical decision making. Were they coding 349 00:13:12,980 --> 00:13:16,200 things properly with, mild, moderate, or high, 350 00:13:16,740 --> 00:13:19,139 levels of complexity there? They have a little 351 00:13:19,139 --> 00:13:21,220 calculator that AI can read their note and 352 00:13:21,220 --> 00:13:22,600 tell them, you know, which 353 00:13:23,004 --> 00:13:25,004 which level of service to code. So that 354 00:13:25,004 --> 00:13:27,024 brought a little bit of, financial 355 00:13:27,564 --> 00:13:28,064 ROI 356 00:13:28,365 --> 00:13:29,584 there as well. 357 00:13:30,684 --> 00:13:31,985 The inpatient folks, 358 00:13:32,524 --> 00:13:34,845 you know, being able to get their discharge 359 00:13:34,845 --> 00:13:36,225 summary as done 360 00:13:36,539 --> 00:13:38,940 faster too, you know, so they could, move 361 00:13:38,940 --> 00:13:41,600 on to to see their their patients. So 362 00:13:41,899 --> 00:13:42,399 finding, 363 00:13:43,500 --> 00:13:44,000 those 364 00:13:44,860 --> 00:13:45,360 key 365 00:13:46,059 --> 00:13:46,959 AI functionalities 366 00:13:47,580 --> 00:13:48,799 where you absolutely 367 00:13:49,500 --> 00:13:50,720 can see a financial 368 00:13:51,339 --> 00:13:53,014 ROI is kinda key 369 00:13:53,634 --> 00:13:55,254 to getting things started. 370 00:13:55,875 --> 00:13:57,794 And then those help to pay for, you 371 00:13:57,794 --> 00:13:59,095 know, some of the other, 372 00:13:59,634 --> 00:14:00,134 functionalities 373 00:14:00,514 --> 00:14:01,735 that may have 374 00:14:02,995 --> 00:14:05,009 more of that soft ROI 375 00:14:05,309 --> 00:14:08,529 based more on efficiency and time savings. 376 00:14:09,069 --> 00:14:10,829 I can use some of these to pay 377 00:14:10,829 --> 00:14:12,610 for those. That was kind of the mentality 378 00:14:13,230 --> 00:14:15,789 that that we used. It's also nice to 379 00:14:15,789 --> 00:14:17,409 have, you know, for example, 380 00:14:18,274 --> 00:14:18,774 with, 381 00:14:19,154 --> 00:14:21,235 Epic Systems, you can have a, 382 00:14:21,715 --> 00:14:23,095 monthly fee for 383 00:14:23,795 --> 00:14:27,174 many, many different generative I, generative AI functionalities. 384 00:14:27,795 --> 00:14:29,970 So you know that you are, 385 00:14:30,289 --> 00:14:33,509 you know, getting your money's worth by having 386 00:14:33,730 --> 00:14:35,730 the revenue cycle side to help pay for 387 00:14:35,730 --> 00:14:36,470 the clinician, 388 00:14:36,929 --> 00:14:38,370 side of the, 389 00:14:39,409 --> 00:14:41,429 AI functionalities there too. So, 390 00:14:42,209 --> 00:14:44,704 focusing on I guess I could mention that 391 00:14:44,704 --> 00:14:46,784 too. You know, focusing on your key strategic 392 00:14:46,784 --> 00:14:49,105 vendors that you already have, there are some 393 00:14:49,105 --> 00:14:51,424 vendors that health systems, you know, pay 7 394 00:14:51,424 --> 00:14:54,404 figures or more to that offer embedded 395 00:14:55,024 --> 00:14:57,284 generative AI now. Why not 396 00:14:57,740 --> 00:15:00,159 use those as opposed to 397 00:15:01,100 --> 00:15:03,179 searching out a third party? You know, that 398 00:15:03,179 --> 00:15:04,079 is a, 399 00:15:04,779 --> 00:15:07,100 that's a niche area. You know? 400 00:15:07,740 --> 00:15:09,579 Get your money's worth for what you're for 401 00:15:09,579 --> 00:15:12,215 what you're doing. I think with financial headwinds 402 00:15:12,274 --> 00:15:13,634 this year, there's gonna be a lot of 403 00:15:13,634 --> 00:15:15,715 health systems that have to think that way. 404 00:15:16,195 --> 00:15:18,115 You know, you know, if they do have 405 00:15:18,115 --> 00:15:19,335 to prioritize things, 406 00:15:19,715 --> 00:15:22,054 prioritize what is already 407 00:15:22,674 --> 00:15:26,410 included or included with a minimal or a 408 00:15:26,410 --> 00:15:28,029 bump in, you know, 409 00:15:28,570 --> 00:15:29,549 licensing fees 410 00:15:29,850 --> 00:15:32,750 as opposed to, you know, a huge investment 411 00:15:32,889 --> 00:15:35,290 in something else. You know, we we, we 412 00:15:35,290 --> 00:15:35,950 have to 413 00:15:36,889 --> 00:15:37,950 weigh the options 414 00:15:38,325 --> 00:15:40,725 of each of those and what works best 415 00:15:40,725 --> 00:15:42,725 for our system at that time, what works 416 00:15:42,725 --> 00:15:43,625 best for 417 00:15:44,004 --> 00:15:47,445 that service line or service area at that 418 00:15:47,445 --> 00:15:47,945 time. 419 00:15:48,725 --> 00:15:50,485 There's there's a lot of different ways to 420 00:15:50,485 --> 00:15:52,325 go about it while still being, you know, 421 00:15:52,325 --> 00:15:53,465 financially responsible. 422 00:15:54,539 --> 00:15:56,539 That's helpful to understand. Thank you so much 423 00:15:56,539 --> 00:15:58,379 for providing a bit of extra context there. 424 00:15:58,379 --> 00:15:59,759 And, you know, it seems like, 425 00:16:00,460 --> 00:16:01,100 a very, 426 00:16:01,820 --> 00:16:04,059 important thing to be thinking about as you're 427 00:16:04,059 --> 00:16:05,899 looking into the future. And speaking of that, 428 00:16:05,899 --> 00:16:07,580 what are some of your big priorities and 429 00:16:07,580 --> 00:16:10,034 headwinds that you're focused on for 2026? 430 00:16:10,514 --> 00:16:12,934 Oh, for sure, it's it's the scale 431 00:16:13,315 --> 00:16:16,054 of AI, you know, not just, 432 00:16:16,514 --> 00:16:17,014 getting, 433 00:16:17,554 --> 00:16:19,794 you know, things available to all our providers 434 00:16:19,794 --> 00:16:21,794 because it's really you know, even though it's 435 00:16:21,794 --> 00:16:24,070 available to all of our providers, not all 436 00:16:24,070 --> 00:16:25,750 of them are are using it. I'll be 437 00:16:25,750 --> 00:16:26,570 I'll be honest. 438 00:16:27,190 --> 00:16:29,370 We have about a third of our providers 439 00:16:29,429 --> 00:16:32,070 who are in that high user category that 440 00:16:32,070 --> 00:16:32,730 we will, 441 00:16:33,110 --> 00:16:35,524 you know, see broad adoption of. We have 442 00:16:35,524 --> 00:16:37,125 another third that are middle of the road 443 00:16:37,125 --> 00:16:39,045 where they'll use some but not the others, 444 00:16:39,045 --> 00:16:41,605 and another, third that seem to be a 445 00:16:41,605 --> 00:16:44,264 little bit more disengaged. So our focus, 446 00:16:44,644 --> 00:16:46,965 is going to be this year on the 447 00:16:46,965 --> 00:16:48,725 education of that middle and lower, 448 00:16:49,045 --> 00:16:51,350 thirds. And maybe we can hit, you know, 449 00:16:51,350 --> 00:16:53,050 fifty fifty or sixty forty, 450 00:16:53,670 --> 00:16:55,269 you know, this year. I think, 451 00:16:55,830 --> 00:16:56,330 education 452 00:16:56,790 --> 00:16:58,790 and, you know, perhaps even one on one 453 00:16:58,790 --> 00:17:01,269 training on some of these things may help 454 00:17:01,269 --> 00:17:01,769 us 455 00:17:02,384 --> 00:17:04,724 move that needle, for clinicians 456 00:17:05,184 --> 00:17:06,484 and how they are, 457 00:17:06,865 --> 00:17:10,625 utilizing this AI. Another big area is to 458 00:17:10,625 --> 00:17:12,325 be able to, you know, 459 00:17:13,265 --> 00:17:14,325 properly inventory 460 00:17:14,945 --> 00:17:15,684 and document 461 00:17:16,464 --> 00:17:17,525 now that all these 462 00:17:17,849 --> 00:17:18,589 AI functionalities 463 00:17:19,210 --> 00:17:20,109 are live, 464 00:17:20,490 --> 00:17:22,410 you know, you you gotta make sure there's 465 00:17:22,410 --> 00:17:25,849 ongoing review, make sure there's not bias or 466 00:17:25,849 --> 00:17:28,089 drift that happens with with some of the 467 00:17:28,089 --> 00:17:31,309 models, you know, making sure that these tools 468 00:17:31,369 --> 00:17:32,589 are still functioning 469 00:17:32,890 --> 00:17:35,044 in a safe and high quality 470 00:17:35,585 --> 00:17:36,085 manner. 471 00:17:36,384 --> 00:17:38,065 We're doing some of these things through our, 472 00:17:38,304 --> 00:17:40,384 what we call AI steering committee. You know, 473 00:17:40,384 --> 00:17:42,384 every health system should have some sort of 474 00:17:42,384 --> 00:17:44,304 AI governance. We call it a steering committee, 475 00:17:44,304 --> 00:17:46,944 and that is overseeing and directing some of 476 00:17:46,944 --> 00:17:50,130 these, tools. As we're waiting on, different, you 477 00:17:50,130 --> 00:17:52,230 know, regulatory bodies or legislation 478 00:17:52,849 --> 00:17:54,549 to, you know, specifically 479 00:17:54,849 --> 00:17:57,329 say things, be proactive and, you know, start 480 00:17:57,329 --> 00:17:59,650 audits yourself and keep track of all the 481 00:17:59,650 --> 00:18:01,484 functionalities that you already have 482 00:18:01,964 --> 00:18:04,285 live. So it's it this year is the 483 00:18:04,285 --> 00:18:07,565 age of continuing education for users. It's the 484 00:18:07,565 --> 00:18:08,304 age of 485 00:18:08,605 --> 00:18:13,025 inventories, libraries, and, feedback mechanisms and and upkeep, 486 00:18:13,404 --> 00:18:14,700 you know, all while, 487 00:18:15,799 --> 00:18:18,860 weighing additional options with not just the generative 488 00:18:19,000 --> 00:18:20,380 AI solutions, but 489 00:18:20,840 --> 00:18:22,059 agentic and, 490 00:18:22,759 --> 00:18:26,039 even perhaps autonomous in in the coding arena. 491 00:18:26,039 --> 00:18:26,539 Nonclinical, 492 00:18:27,464 --> 00:18:30,664 definitely best to go nonclinical for automation there 493 00:18:30,664 --> 00:18:33,244 first as we're waiting on, some of the 494 00:18:33,304 --> 00:18:35,484 other things to happen with, regulatory 495 00:18:35,785 --> 00:18:36,525 there too. 496 00:18:37,144 --> 00:18:37,644 But, 497 00:18:38,984 --> 00:18:42,279 getting getting that groundwork so you're prepared to, 498 00:18:42,500 --> 00:18:43,799 you know, take on 499 00:18:44,180 --> 00:18:45,240 additional functionalities 500 00:18:45,619 --> 00:18:47,480 or more advanced functionalities 501 00:18:48,100 --> 00:18:50,039 while keeping in the back of your head, 502 00:18:50,259 --> 00:18:50,840 you know, 503 00:18:51,220 --> 00:18:53,299 how do I educate my users? How do 504 00:18:53,299 --> 00:18:55,080 I ensure safety, quality, 505 00:18:55,595 --> 00:18:56,034 and, 506 00:18:56,474 --> 00:18:57,695 regulatory compliance 507 00:18:58,234 --> 00:19:00,494 as all these tools are are there? 508 00:19:01,434 --> 00:19:02,954 Yeah. That makes a lot of sense. And 509 00:19:02,954 --> 00:19:04,795 I know it's always that fine line between 510 00:19:04,795 --> 00:19:07,355 wanting to be innovative, continuing to push the 511 00:19:07,355 --> 00:19:10,000 boundaries, but also not taking on too much 512 00:19:10,000 --> 00:19:12,160 risk within the system in the health care 513 00:19:12,160 --> 00:19:14,099 space too. Yes. Yes. Absolutely. 514 00:19:15,039 --> 00:19:16,559 Well, what do you think the hardest thing 515 00:19:16,559 --> 00:19:17,680 you're gonna have to do in the coming 516 00:19:17,680 --> 00:19:18,579 year will be? 517 00:19:20,240 --> 00:19:21,940 I I think it's saying no. 518 00:19:23,305 --> 00:19:25,945 Actually, you know, because of that pacing, you 519 00:19:25,945 --> 00:19:27,644 know, are there things that 520 00:19:28,184 --> 00:19:29,005 need to 521 00:19:29,305 --> 00:19:31,305 need to wait? In, you know, my health 522 00:19:31,305 --> 00:19:32,525 system in particular, 523 00:19:32,904 --> 00:19:35,224 you know, we're one of the one of 524 00:19:35,224 --> 00:19:37,484 the leading medium sized health care organizations 525 00:19:38,899 --> 00:19:41,079 in the country. You know, we don't have 526 00:19:42,019 --> 00:19:43,079 unlimited resources. 527 00:19:43,380 --> 00:19:45,960 So what makes sense for us, you know, 528 00:19:46,980 --> 00:19:47,799 may be 529 00:19:48,099 --> 00:19:50,659 something that is provided through an existing vendor, 530 00:19:50,659 --> 00:19:52,184 like I was saying, rather than, 531 00:19:52,745 --> 00:19:55,545 some new latest and greatest things. What can 532 00:19:55,545 --> 00:19:56,525 we take on, 533 00:19:57,065 --> 00:19:58,205 throughout all of this? 534 00:19:59,065 --> 00:20:00,985 It may we may have to say no 535 00:20:00,985 --> 00:20:02,765 to focus on instead 536 00:20:03,625 --> 00:20:06,289 upscaling what we already have, educating 537 00:20:06,670 --> 00:20:09,570 who we already support, and things like that. 538 00:20:10,350 --> 00:20:12,529 We don't want AI to overwhelm 539 00:20:13,309 --> 00:20:14,269 all of our, 540 00:20:14,830 --> 00:20:15,330 users, 541 00:20:16,110 --> 00:20:18,350 but we do wanna be transparent with what's 542 00:20:18,350 --> 00:20:18,850 available, 543 00:20:19,325 --> 00:20:20,944 how we can support things now, 544 00:20:21,325 --> 00:20:22,785 things like that. It's not 545 00:20:23,244 --> 00:20:25,325 it's yeah. I guess it's I guess you 546 00:20:25,325 --> 00:20:27,345 could call it pacing yourself. You know? 547 00:20:28,125 --> 00:20:30,605 Yes. We we deployed all this stuff. We 548 00:20:30,605 --> 00:20:31,825 we got things going. 549 00:20:32,470 --> 00:20:34,869 Can we maintain that pace? We'll we'll see. 550 00:20:34,869 --> 00:20:36,389 We have to balance the yeses with the 551 00:20:36,389 --> 00:20:36,889 noes. 552 00:20:37,829 --> 00:20:39,909 Absolutely. And I I know that can be 553 00:20:39,909 --> 00:20:42,789 certainly no small task, especially with the volume 554 00:20:42,789 --> 00:20:44,549 of things that are coming at you and 555 00:20:44,549 --> 00:20:47,024 your colleagues on a daily consistent basis. And 556 00:20:47,024 --> 00:20:47,524 so, 557 00:20:47,904 --> 00:20:49,504 yeah, I I know you've mentioned being able 558 00:20:49,504 --> 00:20:51,424 to, you know, kind of, like, make sure 559 00:20:51,424 --> 00:20:54,065 you've got, things covered with your existing vendors 560 00:20:54,065 --> 00:20:56,304 and partners along those lines. And so, you 561 00:20:56,304 --> 00:20:58,704 know, when you do have, folks that are 562 00:20:58,704 --> 00:21:01,089 excited about something new or or coming through, 563 00:21:01,089 --> 00:21:01,990 how do you, 564 00:21:02,609 --> 00:21:03,909 communicate, you know, 565 00:21:04,210 --> 00:21:05,970 and identify the things that are gonna actually 566 00:21:05,970 --> 00:21:06,710 make a difference, 567 00:21:07,009 --> 00:21:09,190 and and decide on taking a new partner 568 00:21:09,250 --> 00:21:11,349 when that, situation arises? 569 00:21:11,809 --> 00:21:14,230 That's one of the ways that our AI, 570 00:21:14,690 --> 00:21:17,535 governance helps out as well. We do have 571 00:21:17,535 --> 00:21:17,855 a, 572 00:21:18,575 --> 00:21:21,694 an update to our our vendor intake forms. 573 00:21:21,694 --> 00:21:24,095 You know? Everybody's got their own way of 574 00:21:24,095 --> 00:21:24,835 of getting, 575 00:21:25,535 --> 00:21:28,174 new technology or new services into a health 576 00:21:28,174 --> 00:21:28,674 system. 577 00:21:29,279 --> 00:21:32,320 So embedded within that, we now created our 578 00:21:32,320 --> 00:21:34,900 own, AI review. The AI, 579 00:21:35,360 --> 00:21:38,820 does focus on generative agentic or autonomous. 580 00:21:39,840 --> 00:21:41,840 We have other mechanisms in place for, you 581 00:21:41,840 --> 00:21:43,964 know, machine learning and some of those, quote, 582 00:21:43,964 --> 00:21:46,224 older forms of, AI. 583 00:21:47,565 --> 00:21:48,704 And one of those, 584 00:21:49,244 --> 00:21:51,164 questions, you know, that's on there, you know, 585 00:21:51,164 --> 00:21:53,085 first off, what's what's the need? You know, 586 00:21:53,085 --> 00:21:55,005 why are you looking at AI for for 587 00:21:55,005 --> 00:21:55,500 this? 588 00:21:55,980 --> 00:21:57,920 And then another question is, 589 00:21:58,619 --> 00:21:59,119 does 590 00:21:59,819 --> 00:22:02,140 our what we call trusted vendors, you know, 591 00:22:02,140 --> 00:22:04,380 the those vendors that you spend a lot 592 00:22:04,380 --> 00:22:05,740 of money on and you better be getting 593 00:22:05,740 --> 00:22:08,380 your money's worth from, do they offer a, 594 00:22:08,779 --> 00:22:11,734 similar technology and have you explored that? And 595 00:22:11,734 --> 00:22:14,375 there's always that. If not, please discuss with 596 00:22:14,375 --> 00:22:15,994 information services or informatics, 597 00:22:16,855 --> 00:22:19,434 because they're, you know, up on this technology. 598 00:22:19,734 --> 00:22:21,734 They're in the know of what our, 599 00:22:22,295 --> 00:22:24,535 vendors are bringing. They know the road maps 600 00:22:24,535 --> 00:22:26,634 of where our vendors are going. 601 00:22:27,059 --> 00:22:30,359 And so that is that point of entry, 602 00:22:30,419 --> 00:22:32,119 you know, for for our vendor, 603 00:22:32,579 --> 00:22:35,639 I think, if it hadn't happened before then, 604 00:22:36,099 --> 00:22:38,659 it gets caught in that process, and it 605 00:22:38,659 --> 00:22:41,954 allows our, informatics and IS teams to take 606 00:22:41,954 --> 00:22:42,694 that opportunity 607 00:22:42,994 --> 00:22:44,534 to work with the requesters 608 00:22:45,234 --> 00:22:47,474 and, you know, show show features that are 609 00:22:47,474 --> 00:22:49,075 available. And our, 610 00:22:49,474 --> 00:22:52,194 our our vendors have plenty of documentation on 611 00:22:52,194 --> 00:22:54,355 that or, you know, happy to jump on 612 00:22:54,355 --> 00:22:57,210 calls to explain some of those things. So, 613 00:22:57,769 --> 00:22:59,390 embedding that in a 614 00:23:00,090 --> 00:23:03,450 review process or that formal intake to get 615 00:23:03,450 --> 00:23:05,390 your budget dollars approved, 616 00:23:06,170 --> 00:23:06,910 that is 617 00:23:07,450 --> 00:23:08,650 our way of, 618 00:23:09,609 --> 00:23:12,125 making sure everybody knows what's going on. 619 00:23:13,065 --> 00:23:15,384 Got it. That's helpful to understand. Well, before 620 00:23:15,384 --> 00:23:16,505 we wrap up here, I wanted to ask 621 00:23:16,505 --> 00:23:17,785 you about growth. Where do you see some 622 00:23:17,785 --> 00:23:19,785 of the best opportunities for organizational growth in 623 00:23:19,785 --> 00:23:21,244 the future, especially considering 624 00:23:21,785 --> 00:23:23,464 all the the different use cases for AI 625 00:23:23,464 --> 00:23:25,404 and how quickly the technology is evolving? 626 00:23:26,809 --> 00:23:28,330 AI itself can bring, 627 00:23:29,049 --> 00:23:31,930 so many efficiencies there, you know, to give 628 00:23:31,930 --> 00:23:34,269 time back to our providers, 629 00:23:34,730 --> 00:23:37,369 our nurses, our care teams. You know, one 630 00:23:37,369 --> 00:23:39,950 of the one of the top reported 631 00:23:41,065 --> 00:23:42,525 benefits of using 632 00:23:43,144 --> 00:23:43,884 AI charting 633 00:23:44,505 --> 00:23:46,744 from our providers has been I get to 634 00:23:46,744 --> 00:23:48,285 spend more time with the patients. 635 00:23:48,984 --> 00:23:50,365 And that's what medicine 636 00:23:51,065 --> 00:23:53,545 is all about, and we've thrown so many 637 00:23:53,545 --> 00:23:54,765 other, you know, 638 00:23:55,869 --> 00:23:58,190 hoops to jump through just to be able 639 00:23:58,190 --> 00:24:01,089 to deliver care to patients. So I'm very 640 00:24:01,390 --> 00:24:03,230 excited and glad that, 641 00:24:03,630 --> 00:24:06,349 AI charting has been able to provide that 642 00:24:06,349 --> 00:24:06,849 connection 643 00:24:07,390 --> 00:24:09,724 back with our providers. And as we take 644 00:24:09,724 --> 00:24:11,984 things live with our nurses, 645 00:24:12,684 --> 00:24:15,484 this year as well, our nurses can spend 646 00:24:15,484 --> 00:24:18,845 more time with their patients too. So giving 647 00:24:18,845 --> 00:24:22,700 time back, that it that is precious and 648 00:24:22,700 --> 00:24:24,720 is so helpful for growth 649 00:24:25,019 --> 00:24:26,720 for our, you know, employees, 650 00:24:27,259 --> 00:24:29,839 there too, our users of of this technology 651 00:24:30,059 --> 00:24:31,740 of AI. You know, the same thing can 652 00:24:31,740 --> 00:24:34,059 happen on the on the nonclinical side of 653 00:24:34,059 --> 00:24:37,115 things, Getting administrative tasks done faster, 654 00:24:38,774 --> 00:24:41,494 getting, through that coding work queue a little 655 00:24:41,494 --> 00:24:41,994 faster, 656 00:24:42,615 --> 00:24:45,194 that will will help in their efficiencies 657 00:24:45,575 --> 00:24:47,914 too. As a as a health system, 658 00:24:48,250 --> 00:24:48,990 we are, 659 00:24:49,369 --> 00:24:50,829 blessed with organizational 660 00:24:51,130 --> 00:24:53,390 growth as well where we are expanding 661 00:24:53,849 --> 00:24:54,250 our, 662 00:24:54,970 --> 00:24:57,630 reach throughout the state, able to support, 663 00:24:58,650 --> 00:25:00,589 especially some of our rural hospitals 664 00:25:00,914 --> 00:25:02,055 in the state of Indiana, 665 00:25:02,674 --> 00:25:05,174 with our technology too offering 666 00:25:05,634 --> 00:25:06,755 through our, 667 00:25:07,394 --> 00:25:07,894 EPIC, 668 00:25:08,355 --> 00:25:09,414 Connect program 669 00:25:09,715 --> 00:25:10,375 as well, 670 00:25:10,914 --> 00:25:13,174 and also some managed services agreements. 671 00:25:13,875 --> 00:25:16,900 Rural health is very important and 672 00:25:17,359 --> 00:25:19,140 is very much struggling, 673 00:25:20,320 --> 00:25:22,400 and and so we're happy to be able 674 00:25:22,400 --> 00:25:24,880 to provide services there. You know, some of 675 00:25:24,880 --> 00:25:26,580 this this AI technology, 676 00:25:26,960 --> 00:25:28,980 you gotta think that there is some, 677 00:25:29,705 --> 00:25:32,605 equity concerns going on too. How can a 678 00:25:32,664 --> 00:25:33,164 small, 679 00:25:35,224 --> 00:25:35,724 hospital, 680 00:25:36,904 --> 00:25:38,125 or maybe FQHC 681 00:25:38,424 --> 00:25:40,205 clinic, you know, afford 682 00:25:40,664 --> 00:25:41,964 some of these, 683 00:25:43,144 --> 00:25:44,365 technology tools? 684 00:25:45,089 --> 00:25:46,529 And, you know, there are, 685 00:25:47,009 --> 00:25:49,569 larger health system partners that can help out 686 00:25:49,569 --> 00:25:51,029 in that area too. 687 00:25:52,049 --> 00:25:54,929 There is some growing change at least at, 688 00:25:55,329 --> 00:25:57,829 in Indiana's legislative level to also, 689 00:25:59,224 --> 00:26:00,125 offer assistance, 690 00:26:00,744 --> 00:26:03,484 to critical access hospitals and and others 691 00:26:03,865 --> 00:26:06,205 that may need access to these tools too. 692 00:26:06,345 --> 00:26:07,964 Because, you know, the 693 00:26:08,265 --> 00:26:09,005 the technology 694 00:26:09,464 --> 00:26:10,605 will help promote 695 00:26:10,984 --> 00:26:12,924 safer and higher quality care. 696 00:26:13,625 --> 00:26:14,125 All 697 00:26:14,880 --> 00:26:16,259 areas of care delivery 698 00:26:16,720 --> 00:26:17,779 should have equitable 699 00:26:18,160 --> 00:26:20,799 access to these tools. And I'm happy to 700 00:26:20,799 --> 00:26:23,440 be a part of a system that wants 701 00:26:23,440 --> 00:26:26,480 to share that, you know, with these, other 702 00:26:26,480 --> 00:26:29,234 areas that may, you know, have a bigger 703 00:26:29,315 --> 00:26:30,994 bit bit of a struggle to to get 704 00:26:30,994 --> 00:26:31,494 there. 705 00:26:32,275 --> 00:26:33,795 Absolutely. I think that makes a lot of 706 00:26:33,795 --> 00:26:36,035 sense. And, certainly, you know, having that ability 707 00:26:36,035 --> 00:26:37,335 to support other facilities, 708 00:26:37,955 --> 00:26:40,275 really keeps that care local and make sure 709 00:26:40,275 --> 00:26:42,200 everybody has access to what they need. And 710 00:26:42,200 --> 00:26:44,039 so, I think that's very much a point 711 00:26:44,039 --> 00:26:47,180 well taken in thinking through how quickly technology 712 00:26:47,240 --> 00:26:49,799 is changing. There's so much possibility and potential. 713 00:26:49,799 --> 00:26:51,400 It seems like a a really exciting time 714 00:26:51,400 --> 00:26:52,539 in health care right now. 715 00:26:53,160 --> 00:26:53,960 100% 716 00:26:53,960 --> 00:26:54,460 agree. 717 00:26:55,065 --> 00:26:57,224 Absolutely. Well, doctor Mavis, thank you so much 718 00:26:57,224 --> 00:26:58,904 for joining us on the podcast today. This 719 00:26:58,904 --> 00:27:00,044 has been a a really, 720 00:27:00,585 --> 00:27:02,984 fun conversation. I can tell you're very passionate 721 00:27:02,984 --> 00:27:04,585 about everything you do, which is so much 722 00:27:04,585 --> 00:27:06,184 fun. And, you know, look forward to seeing 723 00:27:06,184 --> 00:27:07,625 you as well at our annual meeting. I 724 00:27:07,625 --> 00:27:09,065 know you'll be speaking on a panel. We'll 725 00:27:09,065 --> 00:27:11,099 dig deeper into many of the things we 726 00:27:11,099 --> 00:27:12,940 talked about today, and so I'll look forward 727 00:27:12,940 --> 00:27:13,839 to seeing you there. 728 00:27:14,220 --> 00:27:15,839 Thank you so much. It's been a pleasure.