1 00:00:00,160 --> 00:00:02,720 Welcome everyone to the Becker's Healthcare podcast series. 2 00:00:02,720 --> 00:00:05,519 I'm Mariah Muhammad, writer and moderator with Becker's 3 00:00:05,519 --> 00:00:07,279 Healthcare. And I'm thrilled to have with me 4 00:00:07,279 --> 00:00:10,719 today doctor Jean Pierre Mobasser, president of Goodman 5 00:00:10,719 --> 00:00:11,219 Campbell. 6 00:00:11,519 --> 00:00:13,599 Doctor, welcome to the podcast. We're very excited 7 00:00:13,599 --> 00:00:15,025 to have you join us today. To To 8 00:00:15,025 --> 00:00:16,785 get us started, would you mind please introducing 9 00:00:16,785 --> 00:00:18,225 yourself and telling us a bit about your 10 00:00:18,225 --> 00:00:18,725 background? 11 00:00:19,344 --> 00:00:21,824 Sure. Absolutely. Thank you for having me. My 12 00:00:21,824 --> 00:00:23,925 name is Jean Pierre Mobasser. I'm a neurosurgeon 13 00:00:24,304 --> 00:00:26,404 here at Goodman Campbell Brain and Spine. 14 00:00:26,704 --> 00:00:28,779 I've been here since 02/2004, 15 00:00:28,779 --> 00:00:30,859 so going on my twenty first year at 16 00:00:30,859 --> 00:00:31,519 this point. 17 00:00:31,899 --> 00:00:33,500 I've been the president of our group for 18 00:00:33,500 --> 00:00:34,640 the past eight years. 19 00:00:35,579 --> 00:00:37,420 I've also been a past president of the 20 00:00:37,420 --> 00:00:40,460 Society for Minimally Invasive Spine Surgery as my 21 00:00:40,460 --> 00:00:43,920 subspecialty within neurosurgery is minimally invasive spine surgery. 22 00:00:45,075 --> 00:00:46,674 Wonderful. Thank you so much for giving us 23 00:00:46,674 --> 00:00:48,835 that background. So what are some of your 24 00:00:48,835 --> 00:00:51,715 top priorities for for the, rest of the 25 00:00:51,715 --> 00:00:52,215 year? 26 00:00:52,994 --> 00:00:54,835 Yeah. So I guess since we're starting the 27 00:00:54,835 --> 00:00:56,354 year, this is a good point to discuss 28 00:00:56,354 --> 00:00:58,515 our plans for 02/2025. 29 00:00:58,515 --> 00:01:01,859 And to start with, we were fortunate enough 30 00:01:01,859 --> 00:01:03,859 to get approved to have a Goodman Campbell 31 00:01:03,859 --> 00:01:05,079 neurosurgery residency. 32 00:01:05,780 --> 00:01:08,180 This is actually a pretty big accomplishment as 33 00:01:08,180 --> 00:01:10,819 ninety nine percent of neurosurgery residencies are affiliated 34 00:01:10,819 --> 00:01:12,120 with the major academic 35 00:01:12,465 --> 00:01:14,384 center, and we do not have that current 36 00:01:14,384 --> 00:01:14,884 relationship. 37 00:01:15,424 --> 00:01:17,584 We do have other hospital relationships that are 38 00:01:17,584 --> 00:01:20,305 academic in nature, but this makes us one 39 00:01:20,305 --> 00:01:22,384 of two groups in the country that has 40 00:01:22,384 --> 00:01:23,125 a neurosurgery, 41 00:01:23,744 --> 00:01:24,244 residency 42 00:01:24,545 --> 00:01:26,484 without a major academic affiliation. 43 00:01:27,104 --> 00:01:28,439 And so we're quite quite proud of that. 44 00:01:28,439 --> 00:01:30,219 And that'll be starting in July. 45 00:01:30,599 --> 00:01:32,120 So a lot of our time is getting 46 00:01:32,120 --> 00:01:33,180 set up and prepared, 47 00:01:33,560 --> 00:01:34,219 for this. 48 00:01:34,520 --> 00:01:35,959 The good news is our group has been 49 00:01:35,959 --> 00:01:38,520 teaching residents on and off for forty years, 50 00:01:38,520 --> 00:01:40,040 so this is not new to us. So 51 00:01:40,040 --> 00:01:41,260 we have a lot of experience, 52 00:01:41,640 --> 00:01:42,140 faculty 53 00:01:42,439 --> 00:01:43,484 to handle this. 54 00:01:44,444 --> 00:01:47,185 Our other priority is gonna be growing strategically 55 00:01:47,564 --> 00:01:48,465 into markets, 56 00:01:49,165 --> 00:01:52,465 both inside Indiana and outside Indiana that need 57 00:01:52,605 --> 00:01:53,105 neurosurgeons. 58 00:01:54,204 --> 00:01:56,305 We currently have two neurosurgeons 59 00:01:56,990 --> 00:01:59,969 outside of, Indiana and Wisconsin with ProHealth. 60 00:02:00,990 --> 00:02:02,450 Our interventional neuroradiologists, 61 00:02:03,390 --> 00:02:05,950 help out in Boise, Idaho, and so they 62 00:02:05,950 --> 00:02:08,050 rotate out there to help with the interventional 63 00:02:08,270 --> 00:02:11,230 care. And then we're, scattered throughout the state 64 00:02:11,230 --> 00:02:13,915 of Indiana. So I think continuing to look 65 00:02:13,915 --> 00:02:17,694 for strategic partnerships both within Indiana and outside 66 00:02:17,835 --> 00:02:19,754 Indiana that makes sense for our group and 67 00:02:19,754 --> 00:02:20,655 for the hospitals, 68 00:02:21,354 --> 00:02:23,034 where we can fulfill a need that they 69 00:02:23,034 --> 00:02:24,335 don't currently have. 70 00:02:25,300 --> 00:02:26,980 Other thing that we're gonna really have to 71 00:02:26,980 --> 00:02:28,900 focus on over the next year is continuing 72 00:02:28,900 --> 00:02:31,000 to grow ancillary sources of revenue. 73 00:02:31,939 --> 00:02:34,180 As we all know, reimbursement gets more and 74 00:02:34,180 --> 00:02:36,040 more difficult for, independent, 75 00:02:36,500 --> 00:02:37,560 physician practices 76 00:02:38,074 --> 00:02:40,634 while the cost to deliver care continue to 77 00:02:40,634 --> 00:02:41,134 rise. 78 00:02:41,914 --> 00:02:42,474 I think, 79 00:02:42,875 --> 00:02:45,134 physicians in general, one of the few professionals 80 00:02:45,354 --> 00:02:47,435 to continue to make less money as time 81 00:02:47,435 --> 00:02:49,995 goes on. And so we have to find 82 00:02:49,995 --> 00:02:52,394 other ancillary sources of revenue so we can 83 00:02:52,394 --> 00:02:53,699 continue to attract 84 00:02:54,180 --> 00:02:56,840 worldwide talent, the best talent for neurosurgical 85 00:02:57,219 --> 00:02:57,719 care. 86 00:02:58,099 --> 00:03:00,659 Because otherwise, we're competing with hospital employment, which 87 00:03:00,659 --> 00:03:02,739 is capable of paying them more than we 88 00:03:02,739 --> 00:03:03,219 are, 89 00:03:03,539 --> 00:03:05,539 just based on the revenue and, 90 00:03:05,860 --> 00:03:07,000 the the, 91 00:03:07,805 --> 00:03:10,205 overhead model that we deal with. So those 92 00:03:10,205 --> 00:03:11,425 are gonna be the sources 93 00:03:11,724 --> 00:03:13,185 of, our our priorities 94 00:03:13,724 --> 00:03:16,385 for the rest of this 02/2025, 95 00:03:17,325 --> 00:03:19,504 and, we're looking forward to it. 96 00:03:20,430 --> 00:03:21,969 Yeah. Definitely. Well, congratulations 97 00:03:22,349 --> 00:03:23,250 on that residency. 98 00:03:23,870 --> 00:03:25,150 It definitely sounds like, 99 00:03:25,550 --> 00:03:26,610 everyone kinda 100 00:03:26,909 --> 00:03:28,349 has many things that will be, 101 00:03:28,830 --> 00:03:31,150 taken care of for this year. Are there 102 00:03:31,150 --> 00:03:33,790 any other programs or initiatives that have been 103 00:03:33,790 --> 00:03:35,810 the most needle moving for you, 104 00:03:36,224 --> 00:03:37,905 in this past year, 2024, 105 00:03:37,905 --> 00:03:41,044 anything that you're looking forward to in 2025? 106 00:03:41,664 --> 00:03:43,425 Yeah. There are two things. I'd say if 107 00:03:43,425 --> 00:03:45,344 you had to look at something that's been 108 00:03:45,344 --> 00:03:48,405 helpful on the ancillary revenue side, it's been, 109 00:03:49,250 --> 00:03:51,349 looking for co management opportunities 110 00:03:51,729 --> 00:03:53,189 with hospitals where hospitals 111 00:03:53,889 --> 00:03:56,610 have a need or somebody to come in 112 00:03:56,610 --> 00:03:58,389 and organize their neurosurgical 113 00:03:58,770 --> 00:03:59,270 care 114 00:03:59,810 --> 00:04:02,504 and try and help them understand their markets 115 00:04:03,465 --> 00:04:06,425 strategically and then sort of help and and 116 00:04:06,425 --> 00:04:08,665 create a win win situation between our group 117 00:04:08,665 --> 00:04:09,485 and the hospital. 118 00:04:10,264 --> 00:04:12,745 And so we've been expanding those again up 119 00:04:12,745 --> 00:04:15,865 in Wisconsin and out in Idaho. And, so 120 00:04:15,865 --> 00:04:17,725 I think those are have been 121 00:04:18,029 --> 00:04:20,110 sort of needle movers for us this past 122 00:04:20,110 --> 00:04:21,970 year, and we gotta we have to continue 123 00:04:22,029 --> 00:04:23,329 to look for those opportunities 124 00:04:24,110 --> 00:04:26,930 with hospitals that have that need and recognize 125 00:04:26,990 --> 00:04:29,329 the value that we bring in the expertise, 126 00:04:29,470 --> 00:04:30,769 which they don't have. 127 00:04:31,275 --> 00:04:33,115 The other thing, which I can't talk about 128 00:04:33,115 --> 00:04:35,035 yet, we can probably revisit this in six 129 00:04:35,035 --> 00:04:37,035 months, but there's another thing that our group 130 00:04:37,035 --> 00:04:38,074 is working on, 131 00:04:38,634 --> 00:04:40,955 that I think may be a needle mover 132 00:04:40,955 --> 00:04:43,115 for us, but it's about six months away 133 00:04:43,115 --> 00:04:45,275 from being viable. So you and I can 134 00:04:45,275 --> 00:04:46,620 talk in about six months. 135 00:04:47,740 --> 00:04:50,540 Yes. I'll definitely circle back with you, in 136 00:04:50,540 --> 00:04:51,680 the next six months. 137 00:04:52,300 --> 00:04:54,300 And then also, doctor, the last thing I 138 00:04:54,300 --> 00:04:55,899 wanted to ask before I let you go 139 00:04:55,899 --> 00:04:58,379 today, how are you thinking about growth in 140 00:04:58,379 --> 00:04:59,279 member experience, 141 00:05:00,139 --> 00:05:00,639 overall? 142 00:05:01,785 --> 00:05:03,625 Yeah. So I assume when you say member, 143 00:05:03,625 --> 00:05:04,605 you mean patient. 144 00:05:05,064 --> 00:05:06,904 And so if we're talking about patient care, 145 00:05:06,904 --> 00:05:07,805 that's actually 146 00:05:08,425 --> 00:05:10,185 the most important thing to our group. Our 147 00:05:10,185 --> 00:05:12,985 group is very centered on patient care and 148 00:05:12,985 --> 00:05:15,404 delivering the patient best patient care experience. 149 00:05:16,500 --> 00:05:18,899 That's always been a priority here at Goodman 150 00:05:18,899 --> 00:05:19,399 Campbell, 151 00:05:19,779 --> 00:05:22,920 creating a culture where everybody within our group 152 00:05:23,300 --> 00:05:26,500 is centered around the patient and, the experience 153 00:05:26,500 --> 00:05:29,225 they're gonna have when they first contact our 154 00:05:29,225 --> 00:05:30,745 group, when they first call, when they get 155 00:05:30,745 --> 00:05:32,425 somebody on the phone, when they come to 156 00:05:32,425 --> 00:05:33,084 the desk, 157 00:05:33,544 --> 00:05:35,564 when they're roomed, when they see the physician, 158 00:05:36,024 --> 00:05:38,425 all of the preoperative care in addition to 159 00:05:38,425 --> 00:05:41,370 the surgical and postoperative care. And so that's 160 00:05:41,610 --> 00:05:43,850 always been something that we prioritized, and it's 161 00:05:43,850 --> 00:05:47,050 it's basically delivering an experience that patients feel 162 00:05:47,050 --> 00:05:49,529 very good about. And we've been quite successful 163 00:05:49,529 --> 00:05:51,930 in that. I routinely hear from patients and 164 00:05:51,930 --> 00:05:53,310 families about how, 165 00:05:54,105 --> 00:05:55,944 their their visit to our group and their 166 00:05:55,944 --> 00:05:57,545 interaction with our group has been one of 167 00:05:57,545 --> 00:06:00,345 the best medical experiences they've had amongst all 168 00:06:00,345 --> 00:06:03,404 of their their patient care situations. So, 169 00:06:04,024 --> 00:06:06,345 that is something that we continue to focus 170 00:06:06,345 --> 00:06:06,845 on. 171 00:06:07,360 --> 00:06:09,680 It's very hard to provide that high level 172 00:06:09,680 --> 00:06:12,019 of patient touch and care 173 00:06:12,560 --> 00:06:14,959 when costs are going up and reimbursement's going 174 00:06:14,959 --> 00:06:16,639 down, but at this point, we are still 175 00:06:16,639 --> 00:06:18,099 very much committed to that. 176 00:06:18,399 --> 00:06:21,599 We're continually looking for neurosurgeons who fit within 177 00:06:21,599 --> 00:06:24,185 our culture and understand and want to make 178 00:06:24,264 --> 00:06:26,125 fit into a culture that prioritizes 179 00:06:26,504 --> 00:06:29,144 this sort of patient care experience and understand 180 00:06:29,144 --> 00:06:30,824 that what we do is not about us 181 00:06:30,824 --> 00:06:31,485 as neurosurgeons. 182 00:06:32,264 --> 00:06:34,904 It's about the patient and helping them. And 183 00:06:34,904 --> 00:06:36,949 we try try and strive for an organization 184 00:06:37,089 --> 00:06:40,389 where everybody sort of understands and feels connected 185 00:06:40,449 --> 00:06:41,350 to that mission, 186 00:06:42,050 --> 00:06:44,290 not just the surgeons or the allied health, 187 00:06:44,290 --> 00:06:45,990 but also the people who work, 188 00:06:47,009 --> 00:06:49,170 in the back office and making them feel 189 00:06:49,170 --> 00:06:51,855 connected to the kind of patient care experience 190 00:06:51,855 --> 00:06:53,535 that we deliver so they can feel really 191 00:06:53,535 --> 00:06:55,535 good about what they are doing on a 192 00:06:55,535 --> 00:06:56,435 day to day basis. 193 00:06:57,375 --> 00:06:59,375 The neurosurgeons we we look for in our 194 00:06:59,375 --> 00:07:01,154 group, they have to be extremely hardworking. 195 00:07:01,455 --> 00:07:03,455 They need to be technically excellent at what 196 00:07:03,455 --> 00:07:05,555 they do. They need to be patient focused, 197 00:07:06,209 --> 00:07:08,129 and they need to be team players. We 198 00:07:08,129 --> 00:07:10,689 work together hand in hand, and having people 199 00:07:10,689 --> 00:07:13,170 that work and operate together and and help 200 00:07:13,170 --> 00:07:14,230 each other in clinic, 201 00:07:14,689 --> 00:07:16,689 all those things are really important to the 202 00:07:16,769 --> 00:07:18,709 to our our group at this point. 203 00:07:19,455 --> 00:07:21,875 The last thing I'd say is we, currently 204 00:07:22,095 --> 00:07:25,055 participate in national quality registries. That's been a 205 00:07:25,055 --> 00:07:26,254 big part of our group, and we were 206 00:07:26,254 --> 00:07:27,555 actually one of the Vanguard 207 00:07:28,095 --> 00:07:29,714 groups in founding the neurosurgery, 208 00:07:30,334 --> 00:07:32,995 quality outcomes database, in its inception. 209 00:07:33,694 --> 00:07:36,550 And we think that continuing to track patient 210 00:07:36,550 --> 00:07:39,830 reported outcomes is incredibly important because it's one 211 00:07:39,830 --> 00:07:41,430 thing to operate on people and see them 212 00:07:41,430 --> 00:07:42,250 back in clinic, 213 00:07:42,550 --> 00:07:44,310 but it's another thing to really look, 214 00:07:44,710 --> 00:07:47,430 longer term and understand how our care makes 215 00:07:47,430 --> 00:07:49,129 a difference in the patient's lives. 216 00:07:49,485 --> 00:07:51,104 And so those quality, 217 00:07:51,644 --> 00:07:54,604 registry outcomes are very important. Getting the patient's 218 00:07:54,604 --> 00:07:57,004 feedback is something that we continue to strive 219 00:07:57,004 --> 00:07:57,665 to do. 220 00:07:58,125 --> 00:08:01,425 Our group is very focused on clinical care, 221 00:08:01,485 --> 00:08:02,944 education, and research. 222 00:08:03,329 --> 00:08:05,829 We have a research relationship with Purdue University, 223 00:08:07,089 --> 00:08:09,810 and, we have several faculty that do projects 224 00:08:09,810 --> 00:08:11,569 jointly with the with the, 225 00:08:11,970 --> 00:08:15,250 PhDs and, at Purdue University. And then we 226 00:08:15,250 --> 00:08:16,125 also teach 227 00:08:16,605 --> 00:08:19,264 medical students from Marion University, a local, 228 00:08:20,285 --> 00:08:22,064 program here in Indianapolis. 229 00:08:22,845 --> 00:08:23,884 And so I think, 230 00:08:24,444 --> 00:08:27,084 all of these things contribute to our overall 231 00:08:27,084 --> 00:08:30,250 sense of the patient experience and understanding our 232 00:08:30,250 --> 00:08:32,670 mission and trying to stick to that mission 233 00:08:33,049 --> 00:08:35,290 and making sure we don't deviate is our 234 00:08:35,290 --> 00:08:37,629 goals and our plans and and our focus. 235 00:08:38,970 --> 00:08:40,809 Yeah. Absolutely. Thank you so much for those 236 00:08:40,809 --> 00:08:42,730 final thoughts, doctor. This has definitely been a 237 00:08:42,730 --> 00:08:44,934 very informative discussion. So I wanna thank you 238 00:08:44,934 --> 00:08:46,774 so much for coming on, Becker's, and I 239 00:08:46,774 --> 00:08:48,875 look forward to connecting with you again soon. 240 00:08:49,254 --> 00:08:49,754 Absolutely.