1 00:00:05,275 --> 00:00:07,325 - This is the Becker's Healthcare Podcast, created 2 00:00:07,325 --> 00:00:08,445 by the team of Becker's Healthcare, 3 00:00:08,605 --> 00:00:10,365 a multimedia company devoted to the people 4 00:00:10,385 --> 00:00:11,645 who power us healthcare. 5 00:00:11,955 --> 00:00:14,765 Four new 15 minute episodes are released daily containing 6 00:00:14,965 --> 00:00:16,725 industry news analysis and thought leadership. 7 00:00:16,725 --> 00:00:19,605 From powerful healthcare decision makers Support our show 8 00:00:19,745 --> 00:00:22,565 by leaving it a five star rating and review on Apple Podcast 9 00:00:22,785 --> 00:00:24,045 or other platforms you use. 10 00:00:24,195 --> 00:00:26,005 It's a chance to tell us what you like about the show 11 00:00:26,065 --> 00:00:27,285 and act on your feedback. 12 00:00:27,285 --> 00:00:29,245 Thanks for listening. Now here's the episode. 13 00:00:30,315 --> 00:00:31,445 - Welcome everyone, 14 00:00:31,445 --> 00:00:33,285 to the Becker's Healthcare podcast series. 15 00:00:33,505 --> 00:00:34,885 I'm Maria Mohammed, writer 16 00:00:34,885 --> 00:00:36,485 and moderator with Becker's Healthcare. 17 00:00:37,025 --> 00:00:39,525 I'm absolutely thrilled to have with me today Dr. 18 00:00:39,805 --> 00:00:42,405 Ravi Basal, director of outpatient hip 19 00:00:42,425 --> 00:00:43,725 and knee replacement surgery. 20 00:00:44,155 --> 00:00:45,365 Vice chairman of patient 21 00:00:45,425 --> 00:00:48,325 and provider experience call medical director 22 00:00:48,385 --> 00:00:50,685 and head joint replacement consultants 23 00:00:50,865 --> 00:00:53,085 for NDA Retired Players Association 24 00:00:53,665 --> 00:00:56,285 at North Shore University System Doctors. 25 00:00:56,395 --> 00:00:58,405 Very nice to have you on the podcast today. 26 00:00:58,745 --> 00:01:00,765 To get us started, would you mind please introducing 27 00:01:00,965 --> 00:01:02,645 yourself and telling us a bit about your background? 28 00:01:04,275 --> 00:01:05,695 - Yes, thanks, Mariah, for having me. 29 00:01:05,695 --> 00:01:07,495 Really appreciate it and all that you 30 00:01:07,495 --> 00:01:10,415 and the Becker's team do to, uh, bring valuable information 31 00:01:10,475 --> 00:01:12,215 to the healthcare world. 32 00:01:12,315 --> 00:01:14,375 Um, as you mentioned, my name is Ravi Bial. 33 00:01:14,635 --> 00:01:16,855 Um, my background is in orthopedic surgery. 34 00:01:17,075 --> 00:01:18,575 I'm a hip and knee replacement surgeon. 35 00:01:18,795 --> 00:01:20,455 Um, uh, as you mentioned, 36 00:01:20,575 --> 00:01:22,615 I work at North Shore University Health System, 37 00:01:23,015 --> 00:01:24,215 actually the formerly known 38 00:01:24,215 --> 00:01:25,415 North Shore University Health System. 39 00:01:25,435 --> 00:01:28,455 We had recently had a system-wide name change, uh, 40 00:01:28,475 --> 00:01:31,615 to an Endeavor Health to better capture, um, the, uh, 41 00:01:31,935 --> 00:01:33,975 multiple, uh, systems we are now, uh, uh, 42 00:01:34,185 --> 00:01:36,015 integrated into and with. 43 00:01:36,115 --> 00:01:38,135 So it's now known as Endeavor Health. 44 00:01:38,515 --> 00:01:41,375 Um, as you mentioned, um, in addition to my clinical work 45 00:01:41,475 --> 00:01:44,375 as a hip and knee replacement surgeon, administratively, 46 00:01:44,435 --> 00:01:45,775 I'm the director of our outpatient 47 00:01:45,875 --> 00:01:47,015 hip and knee replacement program. 48 00:01:47,475 --> 00:01:49,935 Uh, I serve as vice chair, uh, within our department 49 00:01:49,935 --> 00:01:51,455 for patient and provider experience. 50 00:01:51,715 --> 00:01:54,735 And then I've also had the privilege of having some, uh, 51 00:01:54,735 --> 00:01:57,455 administrative work with some of our external relationships, 52 00:01:57,455 --> 00:01:59,655 including being the co-medical director 53 00:01:59,675 --> 00:02:02,735 and head joint replacement consultant for the N-V-R-P-A, 54 00:02:02,735 --> 00:02:05,335 which is the, uh, national Basketball Retired Players 55 00:02:05,335 --> 00:02:07,255 Association, as well as a board member 56 00:02:07,255 --> 00:02:09,655 and co-medical director for our partnership 57 00:02:09,685 --> 00:02:12,175 with the Professional Football Hall of Fame Health program. 58 00:02:15,885 --> 00:02:17,625 - Got it, got it. Thank you so much for giving us 59 00:02:17,625 --> 00:02:19,025 that background information. 60 00:02:19,365 --> 00:02:22,945 So to jump right into our conversation today, doctor, uh, 61 00:02:23,125 --> 00:02:26,105 can you tell me about your most successful partnerships? 62 00:02:26,535 --> 00:02:28,105 What issues were you trying to solve 63 00:02:28,205 --> 00:02:31,615 and how did these impact North Shore or Endeavor Health now? 64 00:02:33,165 --> 00:02:36,735 - Yeah, thanks. Um, you know, I think that, uh, there's, um, 65 00:02:36,735 --> 00:02:37,935 some depth to this question. 66 00:02:38,075 --> 00:02:40,975 Um, uh, my direct work is within orthopedics, 67 00:02:40,975 --> 00:02:42,495 but I think a lot of the work that we've done within 68 00:02:42,565 --> 00:02:44,935 orthopedics has been impactful to the system 69 00:02:44,955 --> 00:02:47,415 and in fact, required a larger system and support. 70 00:02:47,475 --> 00:02:49,975 And what I'm getting at is, you know, our, our most 71 00:02:50,495 --> 00:02:52,655 powerful partnerships obviously are with our patients. 72 00:02:52,915 --> 00:02:54,895 Um, we want our patients to have great outcomes, 73 00:02:55,065 --> 00:02:58,055 great experience, and to kind of really be able to get all 74 00:02:58,055 --> 00:02:59,430 of the healthcare that they need 75 00:02:59,430 --> 00:03:02,485 and deserve, um, in a centralized, uh, location for them. 76 00:03:02,905 --> 00:03:05,005 Um, some of these external partnerships 77 00:03:05,005 --> 00:03:08,525 that I've mentioned have helped us, uh, uh, uh, kind 78 00:03:08,525 --> 00:03:11,245 of realize those goals and helped us organize those goals. 79 00:03:11,345 --> 00:03:13,565 So, you know, in terms of discrete partnerships that, 80 00:03:13,565 --> 00:03:15,005 that we are really proud of, I, 81 00:03:15,125 --> 00:03:18,205 I think our NBA Retired Players Association, uh, 82 00:03:18,205 --> 00:03:20,525 partnership, that's probably our most recent is 83 00:03:20,525 --> 00:03:21,565 one that we're the most proud of. 84 00:03:21,865 --> 00:03:24,165 Um, we've had longstanding association 85 00:03:24,165 --> 00:03:26,085 with the Chicago Bears, where our, uh, couple 86 00:03:26,085 --> 00:03:27,485 of our sports physicians are the head 87 00:03:27,485 --> 00:03:28,685 team doctors for the Bears. 88 00:03:28,865 --> 00:03:30,685 We have an affiliation with the Chicago Fire. 89 00:03:30,695 --> 00:03:31,725 We've done work with, uh, 90 00:03:31,725 --> 00:03:33,325 professional Football Hall of Fame, as I mentioned. 91 00:03:33,745 --> 00:03:35,565 Um, but our recent partnership 92 00:03:35,595 --> 00:03:39,205 with the NBA Retired Players Association has really helped 93 00:03:39,225 --> 00:03:42,405 us to realize the full potential of centers of excellence. 94 00:03:42,505 --> 00:03:44,605 Um, and what I mean by that is this, um, 95 00:03:44,745 --> 00:03:47,245 in general within orthopedics, uh, it's very easy 96 00:03:47,245 --> 00:03:49,365 to understand a link to a professional sports team. 97 00:03:49,605 --> 00:03:51,085 Patients want to go where the pros go 98 00:03:51,085 --> 00:03:54,925 because those organizations, physicians systems, uh, 99 00:03:55,235 --> 00:03:57,485 from from, from nuts to bolt have been vetted, uh, 100 00:03:57,485 --> 00:04:00,525 professional, uh, sports organizations would not associate 101 00:04:00,675 --> 00:04:02,325 with, uh, uh, an orthopedic system 102 00:04:02,325 --> 00:04:04,365 that couldn't provide them quality, high level care. 103 00:04:04,365 --> 00:04:05,605 And so patients really understand 104 00:04:05,605 --> 00:04:06,645 and resonate that with that. 105 00:04:07,105 --> 00:04:08,485 One of the interesting things that's gone on 106 00:04:08,485 --> 00:04:11,645 with our partnership, um, with the N-B-R-P-A, um, 107 00:04:12,025 --> 00:04:15,285 has been we've been able to expand beyond just orthopedics. 108 00:04:15,545 --> 00:04:18,765 Um, and there's been a lot of help both on our end, uh, 109 00:04:19,105 --> 00:04:21,085 in terms of, on the Endeavor, health health side. 110 00:04:21,145 --> 00:04:24,325 Um, our chairman, Jason Co, um, our administrative leaders, 111 00:04:24,345 --> 00:04:27,845 Alexis Barber, Dave Raia, um, have all really helped us 112 00:04:27,945 --> 00:04:30,605 to coordinate this along, along with my co-medical director, 113 00:04:30,805 --> 00:04:33,285 Ashish Betty, and I'm the N-V-R-P-A side. 114 00:04:33,425 --> 00:04:35,925 Joe Rogowski and Scott Rochelle have been, uh, 115 00:04:36,115 --> 00:04:39,045 extremely integral to this sort of, uh, coming together. 116 00:04:39,705 --> 00:04:41,525 Having a center of excellence means 117 00:04:41,525 --> 00:04:43,205 that a patient is gonna be able 118 00:04:43,205 --> 00:04:46,525 to get top-notch care in a centralized geographic location. 119 00:04:46,825 --> 00:04:47,845 And, and that makes a lot of sense. 120 00:04:47,865 --> 00:04:50,525 And as I said, our mind goes straight to orthopedics, 121 00:04:50,525 --> 00:04:52,845 but in our experiences with the N-B-R-P-A 122 00:04:53,845 --> 00:04:55,325 patients have needs beyond orthopedics, 123 00:04:55,325 --> 00:04:56,805 especially retired former athletes. 124 00:04:56,905 --> 00:04:59,565 And so we've had the opportunity to really lean on 125 00:04:59,565 --> 00:05:00,805 and leverage the expertise 126 00:05:00,805 --> 00:05:03,325 that we have across the broad spectrum of care. 127 00:05:03,385 --> 00:05:05,285 And frankly, the broad center of excellence is that 128 00:05:05,585 --> 00:05:07,805 nor Northshore Now Endeavor offers. 129 00:05:07,945 --> 00:05:11,165 And, and by that I mean this, um, if, if you want to go 130 00:05:11,165 --> 00:05:13,245 to a single center of excellence for orthopedics, 131 00:05:13,245 --> 00:05:14,285 that's great, but then where are 132 00:05:14,285 --> 00:05:15,405 you gonna go for your heart care? 133 00:05:15,415 --> 00:05:18,085 Where are you gonna go for your, uh, you know, 134 00:05:18,085 --> 00:05:19,885 concussion care, your neurosurgical care? 135 00:05:19,885 --> 00:05:22,405 And one of the unique things about having such a large 136 00:05:22,425 --> 00:05:24,845 and broad system is that we're able to have actually 137 00:05:25,405 --> 00:05:27,685 multiple centers of excellence under one umbrella. 138 00:05:27,825 --> 00:05:30,085 So we have our cardiovascular institute 139 00:05:30,085 --> 00:05:33,005 that's being built out, our neurological institute that's, 140 00:05:33,005 --> 00:05:35,565 uh, that, that exists as well as our orthopedic institute. 141 00:05:35,625 --> 00:05:39,045 So we've had patients that have needed cardiac care, uh, 142 00:05:39,175 --> 00:05:42,085 concussive care, uh, neurosurgical care and orthopedic care. 143 00:05:42,345 --> 00:05:44,925 And instead of having to send them to four different centers 144 00:05:44,925 --> 00:05:48,325 of excellence, um, the organization, the RPA is able 145 00:05:48,325 --> 00:05:50,645 to send them to one center North Shore or Endeavor Health 146 00:05:50,905 --> 00:05:53,085 and really able to achieve high level center 147 00:05:53,085 --> 00:05:56,365 of excellence care under one umbrella, both geographically 148 00:05:56,505 --> 00:05:57,765 and sort of metaphorically. 149 00:05:59,725 --> 00:06:02,235 - Thank you so much for giving us that insight, uh, 150 00:06:02,705 --> 00:06:03,835 into those partnerships. 151 00:06:04,415 --> 00:06:05,635 Um, as you know, 152 00:06:05,695 --> 00:06:08,075 the clinical workforce has changed a lot in the 153 00:06:08,075 --> 00:06:09,235 last, uh, few years. 154 00:06:09,855 --> 00:06:11,995 Um, what challenges are you still facing 155 00:06:12,095 --> 00:06:14,235 and how do you see the clinical workforce evolving? 156 00:06:14,855 --> 00:06:17,715 How do excellent, uh, excellence models 157 00:06:18,515 --> 00:06:20,555 mitigate these challenges in a healthcare system? 158 00:06:22,075 --> 00:06:23,805 - Yeah, and I think you used a great word there, 159 00:06:23,805 --> 00:06:26,165 which is mitigate, um, there's, I I don't think 160 00:06:26,165 --> 00:06:28,805 that there's a clear, uh, all win solution. 161 00:06:28,905 --> 00:06:30,925 Um, we continue to, uh, 162 00:06:31,145 --> 00:06:33,765 be in a challenging contracting healthcare environment where 163 00:06:34,325 --> 00:06:35,725 reimbursements are going down, uh, 164 00:06:35,725 --> 00:06:37,165 demand for care is going up. 165 00:06:37,225 --> 00:06:39,605 Uh, you know, if we look long term, uh, uh, 166 00:06:39,605 --> 00:06:41,605 and Scott, Scott Becker's talked about this a lot. 167 00:06:41,665 --> 00:06:43,205 The, there's a need for physicians. 168 00:06:43,225 --> 00:06:44,765 The number of physicians is decreasing. 169 00:06:44,785 --> 00:06:46,445 So there's a lot of challenges that we're facing. 170 00:06:47,445 --> 00:06:50,405 Ultimately, we want to provide value, okay? 171 00:06:50,505 --> 00:06:53,645 And, and, uh, that's a complicated term. 172 00:06:54,105 --> 00:06:57,445 The the general, uh, sort of dogma is that, you know, 173 00:06:57,575 --> 00:06:59,245 value is quality over cost. 174 00:06:59,385 --> 00:07:02,405 Now, in healthcare, uh, quality can mean a lot of things. 175 00:07:02,425 --> 00:07:06,685 It means outcomes, uh, it means, uh, uh, patient experience. 176 00:07:06,865 --> 00:07:11,005 It means, uh, the entire flow of the episode of care, uh, 177 00:07:11,065 --> 00:07:14,685 in fact from University of Utah, I believe has quoted, uh, 178 00:07:14,685 --> 00:07:15,765 healthcare value 179 00:07:15,985 --> 00:07:18,205 as equaling quality times patient 180 00:07:18,205 --> 00:07:19,565 experience divided by cost. 181 00:07:19,665 --> 00:07:21,325 So it's a complicated equation, 182 00:07:21,385 --> 00:07:24,085 but this is again, where the center of excellence model, um, 183 00:07:24,085 --> 00:07:27,045 helps when you're able to centralize a large group 184 00:07:27,045 --> 00:07:29,845 of experts in a single physical geographic location, 185 00:07:30,105 --> 00:07:31,885 you're able to realize efficiencies 186 00:07:32,005 --> 00:07:34,605 that don't exist if they're in multiple different centers. 187 00:07:34,615 --> 00:07:37,285 Right? And then if you think about that growing outwardly, 188 00:07:37,625 --> 00:07:39,365 having a system that's large enough 189 00:07:39,365 --> 00:07:43,445 to support multiple centers of excellence, then only sort of 190 00:07:43,975 --> 00:07:46,125 grows or, or, or catalyzes that ability 191 00:07:46,125 --> 00:07:48,285 to have high quality care, 192 00:07:48,705 --> 00:07:51,885 but reduce costs by being able to realize efficiency 193 00:07:52,065 --> 00:07:54,285 and centralization of those services. 194 00:07:54,545 --> 00:07:57,245 So, um, you know, as we move forward, we're gonna continue 195 00:07:57,245 --> 00:08:00,005 to have to chase that, but I think systems like ours are 196 00:08:00,005 --> 00:08:03,125 very well set up because we do have the depth and breadth 197 00:08:03,265 --> 00:08:05,005 and, and just the, the physical presence 198 00:08:05,005 --> 00:08:07,555 and width to be able to really 199 00:08:08,065 --> 00:08:10,435 combine these into focus centers of excellence 200 00:08:10,435 --> 00:08:13,075 that are all under one roof, and then realize the, and, 201 00:08:13,075 --> 00:08:15,515 and leverage the strength of our numbers in order to be able 202 00:08:15,515 --> 00:08:17,075 to help with efficiencies and costs. 203 00:08:18,915 --> 00:08:20,765 - Yeah, that all completely makes sense. 204 00:08:20,765 --> 00:08:22,005 Thank you so much for sharing. 205 00:08:22,145 --> 00:08:24,685 And Doctor, before I let you go, the last thing I wanted 206 00:08:24,685 --> 00:08:27,005 to ask you is, what is your best advice 207 00:08:27,265 --> 00:08:28,845 for aspiring leaders today? 208 00:08:30,225 --> 00:08:31,845 - You know, I, I think there's, uh, 209 00:08:31,845 --> 00:08:33,325 there's a couple thoughts behind that. 210 00:08:33,325 --> 00:08:34,565 Number one is to listen. 211 00:08:35,025 --> 00:08:37,205 Um, you know, uh, I've, 212 00:08:37,245 --> 00:08:39,925 I I've often heard you're given two years in one mouth. 213 00:08:39,985 --> 00:08:42,085 So you, so you listen twice as much as you speak. 214 00:08:42,085 --> 00:08:43,805 And I, and I think there's some truth to that. 215 00:08:44,145 --> 00:08:48,085 Um, if leaders want to be able to bring about change 216 00:08:48,085 --> 00:08:50,245 that's meaningful to the folks that they are leading, 217 00:08:50,595 --> 00:08:52,805 they really need to understand what the challenges 218 00:08:52,805 --> 00:08:54,125 that those folks are facing. 219 00:08:54,625 --> 00:08:59,205 And I often think that when you start to work in leadership, 220 00:08:59,305 --> 00:09:00,965 you have your own ideas of 221 00:09:00,965 --> 00:09:02,245 what you think the challenges might be, 222 00:09:02,245 --> 00:09:03,325 and they're very well intentioned. 223 00:09:03,325 --> 00:09:04,885 You, you really are trying to understand 224 00:09:04,885 --> 00:09:06,365 and grasp the problems 225 00:09:06,365 --> 00:09:08,845 and issues that, that those that you are leading are facing. 226 00:09:09,185 --> 00:09:12,045 But if you take some time to listen, you will often find 227 00:09:12,045 --> 00:09:14,325 that, uh, there are additional challenges 228 00:09:14,325 --> 00:09:16,365 that you either didn't know about or didn't understand 229 00:09:16,365 --> 00:09:18,805 or didn't understand how important those were, um, 230 00:09:19,225 --> 00:09:21,085 for the folks that you are, that you are working 231 00:09:21,085 --> 00:09:22,325 with and, and helping to lead. 232 00:09:22,385 --> 00:09:23,645 So, so really listening 233 00:09:23,645 --> 00:09:27,245 and understanding what the challenges your workforce is 234 00:09:27,245 --> 00:09:29,725 facing, um, I think is the first most important step. 235 00:09:29,725 --> 00:09:30,805 And then, and then second and, 236 00:09:30,805 --> 00:09:33,485 and kind of tied into this is, is to continue 237 00:09:33,485 --> 00:09:35,045 to evolve and be plastic. 238 00:09:35,425 --> 00:09:36,525 Um, you have to have a vision. 239 00:09:36,665 --> 00:09:38,285 You have to have a, a drive and a goal. 240 00:09:38,285 --> 00:09:39,885 When you're a leader, you, you can't just sort 241 00:09:39,885 --> 00:09:41,885 of be blowing with the winds of change. 242 00:09:42,025 --> 00:09:43,605 Um, so you have to have a goal and vision, 243 00:09:43,625 --> 00:09:46,605 but you have to be not so dogmatic that you're not open 244 00:09:46,605 --> 00:09:49,765 to evolution and change, um, when you're presented 245 00:09:49,765 --> 00:09:51,045 or faced with information 246 00:09:51,235 --> 00:09:53,165 that might challenge your initial vision or goal. 247 00:09:53,185 --> 00:09:54,285 So you have to have the drive 248 00:09:54,285 --> 00:09:55,725 and vision for what you wanna achieve, 249 00:09:56,025 --> 00:09:58,485 but you have to be able to navigate around the realities, 250 00:09:58,625 --> 00:10:00,165 um, of situations that may arise 251 00:10:00,305 --> 00:10:02,165 as you're striving towards that goal. 252 00:10:03,675 --> 00:10:05,825 - Thank you so much for those final thoughts, doctor. 253 00:10:05,895 --> 00:10:07,425 This has definitely been an amazing 254 00:10:07,565 --> 00:10:08,945 and informative discussion. 255 00:10:09,205 --> 00:10:10,905 So again, I wanna thank you so much 256 00:10:11,245 --> 00:10:12,465 for coming on Becker's Healthcare. 257 00:10:12,525 --> 00:10:13,825 We really do appreciate it. 258 00:10:14,105 --> 00:10:15,745 I look forward to connecting with you again soon. 259 00:10:17,475 --> 00:10:19,135 - Mariah, thank you so much for having me. 260 00:10:19,135 --> 00:10:21,015 And I really would like to thank, uh, 261 00:10:21,025 --> 00:10:22,975 Scott who's had me on the podcast before 262 00:10:22,975 --> 00:10:24,255 and has been a great friend and, 263 00:10:24,255 --> 00:10:26,695 and Ally, um, to, to all providers in healthcare 264 00:10:26,995 --> 00:10:29,655 and really would be remiss if I didn't thank my team at 265 00:10:29,655 --> 00:10:32,415 North Shore, including Alexis Barber, Dave , 266 00:10:32,425 --> 00:10:36,135 Jason Co, and Ashish Betty, as well as our partners, um, uh, 267 00:10:36,395 --> 00:10:38,895 on the external side, Joe Rogowski, Scott, 268 00:10:38,895 --> 00:10:42,495 Rochelle on the N-B-R-P-A, as well as Mike Lamb, Amy Kramer, 269 00:10:42,595 --> 00:10:43,935 and Jeremy Hoag on the, uh, 270 00:10:43,935 --> 00:10:45,855 professional Football Hall of Fame health project. 271 00:10:46,075 --> 00:10:48,375 So, really would be remiss if I didn't thank those folks. 272 00:10:48,535 --> 00:10:50,815 A lot of the answers that I've given you today are really 273 00:10:50,815 --> 00:10:52,175 because of the mentorship and guidance 274 00:10:52,175 --> 00:10:54,095 that I've received from those people as well. 275 00:10:54,195 --> 00:10:56,175 So just wanted to say thanks to those people. 276 00:10:56,185 --> 00:10:58,175 Thank you to you and happy New Year to you 277 00:10:58,175 --> 00:10:59,255 and the entire Becker's team. 278 00:10:59,795 --> 00:11:00,895 - Yes, thank you so much. 279 00:11:01,925 --> 00:11:04,375 - It's so important for leaders at the top of organizations 280 00:11:04,375 --> 00:11:07,175 to keep learning, stay sharp, grow their networks 281 00:11:07,475 --> 00:11:10,015 to help our audience better do this in a more simplified, 282 00:11:10,015 --> 00:11:11,695 personalized, and meaningful way. 283 00:11:12,255 --> 00:11:14,735 Becker's Healthcare has launched my bhc, 284 00:11:15,205 --> 00:11:17,215 it's your trusted Becker's healthcare experience 285 00:11:17,215 --> 00:11:19,415 and more with content, connections, events 286 00:11:19,435 --> 00:11:20,455 and learning opportunities. 287 00:11:21,085 --> 00:11:22,135 Join the community free 288 00:11:22,135 --> 00:11:27,095 of charge@www.my.hospital review.com 289 00:11:27,195 --> 00:11:28,055 and we'll see you there.