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Would you like to exchange best
practices and ideas to improve care,

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enhance operational efficiency,

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and address financial
challenges with your peers?

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Becker's Healthcare is facilitating these
conversations at their eighth annual

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health it digital health
and R C M meeting.

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You can check your
eligibility for complimentary
attendance at the link in the

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description. We are excited
to welcome you in October.

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Hi everyone. Welcome
to a Becker's podcast.

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On the line with us is Scott Ji.

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He is an amazing pharmacy expert.

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I'm really excited to get his
thoughts on the expert space. Um,

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we're just gonna go ahead
and start diving in. Scott,

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could you please introduce yourself and
tell us a bit about your background?

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Uh, yeah. Hi, I'm glad to be
here. My name is Scott Epci.

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I am the current director of Pharmacy
Cancer care services at the Mayo Clinic in

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Rochester, Minnesota. Uh,

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which basically means I oversee
the oncology service line at,

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at the Rochester campus
in Mayo, at Mayo. Uh,

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and then I coordinate oncology pharmacy
services across the enterprise where

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we're trying to get everything
aligned and, and doing it about the,

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the same way wherever we can. Um,
I'm a hospital pharmacist, uh,

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by training.

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I'm one of those pharmacists that
got a bachelor of science back in the

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eighties. I worked a
few years in hospitals,

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went back and got my doctor of pharmacy
degree, did a residency fellowship,

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and I have had a breadth of
experience, uh, academia, uh,

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clinical practice. I did a little
bit of industry and then, uh,

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about 15 years ago,

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made a decision to go into
pharmacy administration and
really have been focusing

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on the administrative side of oncology
care. And so that's where I am now.

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I've bounced around, worked
at Yale New Haven for a while,

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director of Pharmacy in
Austin, Texas for a while now.

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I'm here at Mayo and I'm loving it here.

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Great, great. I'm glad
you're loving it at Mayo.

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What opportunities or headwinds, uh, do
you kind of have your eye on right now?

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Yeah, I am, I'm really intrigued with ai,

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whether you call it in augmented
intelligence or artificial intelligence

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or whatever. Uh, a lot
of what pharmacists do,

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particularly on that operational side,

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that order verification
side is pattern recognition.

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And I really think we're gonna get to a
point where the pharmacist doesn't have

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to do as much work. If the thing
is normal, everything looks good,

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there's no changes to the order,
uh, it meets the criteria.

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It just flows all the way through.

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And then the AI flags us to be looking
at those exceptions. And, you know,

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this, this is something you should
take a look at, kind of thing.

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And what I'm excited about then is it
begins to get us to that point where we

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wanted to be for several
decades now of let's get you

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out in front of the patient,

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let's have the pharmacist face-to-face
with patients, uh, shoulder,

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shoulder with providers
in the clinics. Um,

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we're starting to do this here at Mayo
where we're getting more and more people

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into the clinic.

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And I think it's really got opportunities
and we're finding that pharmacists can

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really help things in the
clinic to become more efficient.

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Uh, we find when the pharmacists
actually are doing the chemo orders,

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the number of changes we have to
make on the backside is less, uh,

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when the pharmacists are managing some
of the toxicities and side effects, uh,

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patients do a little better.

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And those are the kind of things we're
really excited about and want to get out

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and do. Uh, the other thing I'm
real interested in is, uh, robotics.

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We've installed our first chemo
compounding robot here at Mayo Clinic.

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It's doing roughly 20% of
our mixes, uh, every day. Uh,

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and again, the question is,

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could we get to the point where we
don't have to have a human hands

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touch these hazardous drugs? And I think
that would be beneficial to everybody.

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And and I don't think
it's gonna replace people.

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What I think it's gonna do is free
people up to become more efficient, uh,

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work, uh, work smarter, not
harder, those kind of things.

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And so I'm really excited about where
we're gonna be over the next five or six

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years. I think some of the roadblocks,

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all of this is there's some cost involved.

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There's a lot of regulatory barriers
we're gonna have to overcome. Uh,

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there's a lot of, of, that's the
way we've done it kind of attitudes,

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particularly at the regulatory level. Uh,

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and we're gonna have to work through some
of these to show that these things are

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safe, efficient in the way to go. So I,

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I think it's a fun time
to be a pharmacist,

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fun time to be a pharmacy administrator
as you're starting to put things

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together to say,

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what can we do to become more efficient
and show more value to people.

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I understand the, I'm really
interested in the, uh,

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robot than you mentioned. Of
the 20% of mixes every day,

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you said it's the first chemo.

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It it's the first chemotherapy compounding
robot in the state of Minnesota. Now,

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there, there are others
across the country. We're
not the first in the country,

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but uh, we're the first in
the state of Minnesota. Um,

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and so it's set up that it will actually
compound the chemotherapy for us.

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Uh, so the technician loads the
robot with the appropriate supplies,

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and then the robot uses barcode
technology, optical scanning,

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uh, graver metric weighing and
actually prepares the chemotherapy,

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uh, and is very, very accurate. Uh,
the, the number of rejections is very,

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very tiny. Uh, and so it's,

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it's one of those things we really think
are safe and effective and it frees our

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technician.

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They can load the robot and then they can
go off and do something else while the

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robot's compounding. You know,

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those are the kind of things that we
really like to see more and more of as we

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go. The question is how do we make the
robots more efficient also, um, you know,

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it it, can we get to the point where
we're doing 50% or something like that.

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That's where we'd like to be over time.

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And how far or close in the future
do you think that, you know,

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20% to 50% changes?

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Uh, I don't think it's as far off as
we think it is. Uh, we've seen some,

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some demos at some of the,

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the national meetings of robots
that are doubling the volume,

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the capacities that we do now. Um,

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and I think it's just getting
those robots to market,

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getting 'em in and set up and
ready to go. Uh, and then I,

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I suspect there's another wave
coming behind that. And so there,

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there's gonna be a diminishing return,

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there's gonna be a point where it can't
mix any faster that physically. Uh,

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but I think, uh,

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how do you build these robots where
you've got multiple arms doing multiple

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things at the same time and it
makes it an efficient process to

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move the drugs through
the system. Um, again,

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the faster we compound things, the
faster we get drugs out the door,

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the faster we can treat patients
and maybe we can move that patient

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through the system just
a little bit quicker.

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And if we do that for all of
the patients that come in today,

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maybe we treat more patients and we
have better access, that kind of stuff.

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That's the long-term goal when we're
trying to make the clinic more efficient.

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You also mentioned kind of
regulatory, uh, barriers and,

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you know, an attitude of, well,
that's the way we've always done it.

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Can you kind of delve more into, you know,

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what might kind of halt or
pause these advancements?

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There are regulatory boards
like the Board of Pharmacy,

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those kind of things that
are reluctant to make

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radical jumps because they're
concerned with safety,

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population safety, et cetera. Um,

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and so what you have to do whenever
you're making these technological jumps

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is show to the regulatory agencies,

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this process is safe. We
can do this process as well,

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if not better than if a human
does it and prove to them that

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these systems work. It
takes time to do that.

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And so when you're sitting there talking
to someone who's never seen a robot

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before, try to do the work,
you're, you're having to,

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you're having to explain to them,
this is effective, this is safe,

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this is not something
we have to worry about.

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And then sometimes you even have to
go to the legislators to get the laws

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changed because there's a law that
may prevent you from doing that.

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All of that process takes time. Um,

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and it's just one of those
things that we have to,

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we we're constantly having to
deal with and healthcare as

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technology evolves, I think one of the,

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one of the issues we're facing right now
is technology is evolving faster than

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the regulatory and policy
agencies can keep up with.

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And so we're just gonna have to work
through those processes over time.

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Eventually they'll come around,

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eventually the law will change or
the re regulatory policy will change.

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It's just gonna be able to show,

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it's gonna require us to show that this
is the appropriate change to make and

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this is the appropriate time to do it.

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And I'm sure many other
hospital pharmacy leaders, um,

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would like to see regular regulatory
changes made soon. Um, you know,

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if it is bringing up ISTs and
pharmacy technicians times,

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um, so they can work smarter,
not harder, like you said, um,

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could help kind of alleviate some of
the workforce shortages, I'm sure.

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Yeah, and unfortunately,

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most pharmacies are regulated at
the state level. So, you know,

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across the country we almost
literally have to do this 50 times.

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You have to convince each state
that this is the right thing to do.

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Now there'll be a momentum, there'll
be a wave as more and more people,

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and then more and more states adopt
it. It gets easier for the, the, the,

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the later states to adopt it. But if
you're sort of in that front waiver,

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so sometimes it takes you a while to get
things changed, to get things adopted,

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get things ready to where
you want them to be.

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Right, right. Um,

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just to kind of move it out of
the robot AI topic for a bit,

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you said it's a fun time to be a
pharmacy administrator right now.

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Are there any other, um, kind of
trends that excite you right now?

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Um, I, I really, there,

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there's a shortage of oncologists
in the country right now. Um,

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there's a shortage of oncology nurses.

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There's a shortage of
advanced practice providers.

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So for me,

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I'm sitting there thinking about what
can a pharmacist do in clinic to provide

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their clinical expertise
on drug therapy to help

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our pharma, our, our, our provider
colleagues to reduce burnout,

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to help them get patients
through, to see more patients,

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to do those things we need to do to
meet the demands of a growing cancer

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population. Um, cancer
is a disease of old age,

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and so as the population
increases, as it gets older,

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we're gonna see more and more
cancer patients. So we've,

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we've got this perfect situation
set up where pharmacists can step in

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and be almost providers,

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primary providers or providers to
help make sure the therapy is being

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done, uh, appropriately.
It's being done effectively.

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And it really excites me to see what we
can do from a pharmacy perspective as

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we're put in these, uh, clinic positions.
Um, I think it's gonna be very,

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very interesting. Uh,
we're also in that we're,

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you know, we're starting that transition
of moving from quantity to quality

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and how does reimbursement follow
that process? And that's a tricky,

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that's a tricky situation as we start
looking at changing reimbursement

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models, evolution of, of
the economics of cancer.

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Uh,

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and then you combine that with cancer
drugs that are just skyrocketing in price.

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Uh, we have to sit back and say,

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what are we gonna do to show value to
make sure this whole process works?

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And to me,

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I think pharmacy can shine with that
because we can show value by making sure

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we're using the right drug,
right time, right patient,

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and doing it in the right way
so that we get the best outcome.

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You put that all together,
you're optimizing quality,

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and when you optimize quality, then
you improve the value to patients.

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And that's something that we're really,

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we're really looking at to try to
optimize at this point in time.

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Right, right. Something else that I
wanted to kind of poke your brain about is

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because of the, you know,
pharmacy oncology angle,
and there are a lot of, uh,

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cancer drugs that I know are in
pretty severe shortages right now. Um,

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what, what are your thoughts on that?

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Drug shortages have been a significant
problem for the last decade,

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decade and a half. Uh,

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and they continue to be shortages just
about the time you think you've reached

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the point where you're not gonna
have to worry about a shortage,

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another one pops up.

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And so we have constantly had to deal
with drug shortages again over the last

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10 to 15 years. And we're not, I would,
I would say we're getting better at it,

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but it is still a constant headache.

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It's one of those things when you
start talking about burnout in,

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in healthcare providers, when
you're constantly having to juggle,

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can I treat this patient the way
they needed to need to be treated?

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Or am I gonna have to find an alternative
because we can't get the drug,

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that creates a significant,
uh, significant pressure.

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And that pressure leads to burnout.

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00:13:51,390 --> 00:13:55,970
And then particularly when you run into
one of those severe shortages where

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you're having to say, I can treat
this patient but not that one.

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00:13:59,470 --> 00:14:03,290
And you're starting to have to decide,
this patient's curable, this one's not,

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I'm gonna give the patient this drug
because that's the best use of the drug.

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That's a tough situation to be in. It's
a tough situation to put anybody in.

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And, um, you know, at,

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at Mayo we have a great team
that stays on top of this.

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And so we're,

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00:14:20,170 --> 00:14:24,210
we're trying to prevent getting into
that situation to the best of our

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00:14:24,210 --> 00:14:28,050
abilities. Uh, but we're always worried
about it. We're always looking at it,

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00:14:28,060 --> 00:14:32,770
we're always trying to figure out how
do we stay ahead of the shortages. Uh,

237
00:14:32,770 --> 00:14:35,650
and I think that's something
that everybody across the
country's having to deal

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00:14:35,650 --> 00:14:38,290
with. I wish there was a way to fix it,

239
00:14:38,350 --> 00:14:41,490
and I don't know the
way to fix it other than

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00:14:42,760 --> 00:14:47,050
incentivizing, uh, generic companies
to make some of these cheaper drugs,

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00:14:47,790 --> 00:14:52,160
uh, and incentivize them by, maybe
we have to pay more for them, uh,

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00:14:52,160 --> 00:14:55,120
which means then the reimbursement has
to go up and all these other things.

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00:14:55,500 --> 00:14:58,680
But that may be the only way we can
figure out how to make this process work.

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00:15:00,030 --> 00:15:01,940
While I still have you
for a few more minutes,

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00:15:02,040 --> 00:15:03,460
is there anything else you'd like to add?

246
00:15:04,790 --> 00:15:09,670
I, I just think that as oncology
continues to grow, you know,

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00:15:09,670 --> 00:15:12,750
we're getting, we're getting better
drugs, we're getting more treatments,

248
00:15:12,750 --> 00:15:15,110
we're getting interesting drugs. Uh,

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00:15:15,640 --> 00:15:18,670
we're on the wave of cellular
therapy and gene therapy.

250
00:15:19,430 --> 00:15:23,670
I think it's a great time
to be an oncology pharmacist
because, uh, we get to,

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we get to work with the
cutting edge technologies, uh,

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00:15:27,220 --> 00:15:31,670
both on the drug side and now even
on the technological side. Uh,

253
00:15:32,050 --> 00:15:34,790
and we can be right there
frontline to help patients.

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00:15:34,790 --> 00:15:38,230
And so it's one of those things that I'm
excited to be an oncology pharmacist at

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00:15:38,230 --> 00:15:42,830
this point in time, and I think
that's something that we can really,

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00:15:42,830 --> 00:15:47,830
really take a step forward
in helping the overall value

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00:15:48,090 --> 00:15:51,430
to patients, the overall
value to the institutions,

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00:15:51,890 --> 00:15:55,590
and ultimately the over overall value
to society as we improve healthcare

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00:15:56,390 --> 00:15:58,390
globally across, you know, our country.

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00:15:58,530 --> 00:16:01,950
And I think that's one of the things
that's really fun to think about as a

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00:16:02,110 --> 00:16:04,790
pharmacy administrator. And I think
that's why it's fun to be, uh,

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00:16:04,810 --> 00:16:05,910
at this point in time.

263
00:16:07,650 --> 00:16:10,200
Great. Well, thank you again
so much for your time, Scott.

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00:16:10,200 --> 00:16:14,960
That's all we have for today. Um, yeah.
Thank, thank you. Thank you. Thank you.

265
00:16:15,100 --> 00:16:15,933
Really.

266
00:16:20,570 --> 00:16:23,660
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top of organizations to keep learning,

267
00:16:23,850 --> 00:16:25,580
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268
00:16:26,010 --> 00:16:29,300
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269
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270
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272
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273
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