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- This is the Becker's
Healthcare Podcast, created

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by the team of Becker's Healthcare,

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a multimedia company devoted to the people

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who power us healthcare.

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Four new 15 minute episodes
are released daily containing

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industry news analysis
and thought leadership.

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From powerful healthcare
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Thanks for listening.
Now here's the episode.

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- This is Laura Dedo with the
Becker's Healthcare Podcast.

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I'm thrilled today to be joined by Dr.

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Neil Tala, medical director
of structural heart disease

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and intervention for the VA
Eastern Colorado Healthcare

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System, as well as Assistant
professor at the University

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of Colorado School of
Medicine, and Co-founder

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and chief Medical Officer for High Labs.

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Dr. Al, it's a pleasure to
have you on the podcast today.

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- Thanks for having me.
Excited to chat today.

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- Now, I'm looking
forward to our discussion.

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I know you've got a lot of
really neat things going on, um,

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right now, but you know, as we,

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before we dive into the deeper discussion,

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can you tell us a little
bit more about yourself

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and your background and
how High Labs came about?

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- Sure. Happy to. Um,
so I founded High Labs.

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I co-founded High Labs when
I was doing my MD MBA, um,

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at Yale, uh, at this point,
you know, almost 10 years ago.

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And, and there, uh, initially
we founded the company is

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almost like a, a pop health company.

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Um, looking, you know, myself

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and my co-founder, who was an
executive MBA student at Yale

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at the time, um, who
was a tech technologist.

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He'd worked in a number of
tech companies and startups.

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Uh, and so we sort of wanted
to combine his AI background

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with my healthcare background

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and really tried to, um, you
know, figure out if we could,

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you know, predict who's gonna get sick

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and make them better before they get sick.

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And, uh, we realized pretty
quickly that, um, a lot

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of the data going into these
models was total garbage.

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And so we shifted upstream,
uh, to focus on, uh, using AI

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to improve data quality in healthcare.

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And that actually got, uh,
a lot of, uh, traction.

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And so, um, right now High
Lab sort of serves, you know,

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for the top 10 largest health
plans as well as a number

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of other regional health plans and, uh,

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and small specialized
insurers really working

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to improve data interoperability

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throughout the healthcare system.

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And, uh, improve the quality
of data to then enable people

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to do cool things like predict who's gonna

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get sick and, and make them better.

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Um, so that's sort of my background and,

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and how I labs have started
and how it's evolved.

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- Well, that's amazing to hear.

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And certainly, you know,
having that mindset

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and understanding what
data can do in medicine

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and healthcare, um, has
been really important

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and it certainly, um,
accelerated growth in,

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in many respects over the last year, um,

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and a lot of work to be
done too in the future.

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What do you really see as being
some of the, um, you know,

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big changes that you're excited about?

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Where do you see as technology today

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and then headed going
in the, into the future?

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- Sure. I mean, I could
focus a little bit on what I,

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I specialize and do
research in as well as work

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with High Labs in an then
top bigger picture about,

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you know, healthcare data quality.

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You know, one thing that, um,
you know, we found out, um,

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last year from my academic hat,
I did research on, you know,

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the quality of provider
directory data, um,

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and across, you know, health plans.

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Uh, and that in the study
was published in jama, uh,

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last March, which really showed
that about, you know, 80%

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of all physicians, um, have
some incorrect information

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and health plan provided directories.

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And that, um, it's a pretty

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profound, you know, a large number.

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It's consistent with
a lot of other studies

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and, um, really goes to show the scope

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of this provider directory, um,

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inaccuracy problem in the us.

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Um, and it's funny 'cause I
talk to, you know, um, you know,

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pretty much anyone I talk to
about, you know, this study

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and, and sort of this research

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and really what High Labs does,
um, you know, I'm like, oh,

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you know, provider
directories are incorrect.

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Like, oh yeah, here's an example
of where I had, you know,

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took three hours to find an appointment

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to get a physical therapist or something.

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So people in the US just assume

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that this information
at Health Plan product

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directories is not gonna be accurate.

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And I think that's, um, you
know, an industrywide problem,

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um, or a healthcare system-wide

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problem that really needs solving.

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Um, so moving forward, you know, that we,

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we demonstrate the scope of
that problem, you know, um,

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do this research and have
another paper that's sort

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of hopefully coming out in the next month

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or two, characterizing a little
further, um, last year, um,

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I think, uh, this actually is
informing some new legislation

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coming through, uh, hopefully,
uh, in the next few months.

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So, um, the Senate Finance
Committee is looking into, um,

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you know, the, uh, using,
you know, legislation

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to tackle ghost networks.

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And ghost networks are
essentially, uh, you know,

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providers listed in
health plan directory, uh,

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health plan directories

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that aren't really practicing
if locations are listed at.

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And this is a big problem in
mental health in particular

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where, you know, a a
patient who's, you know,

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having enough issues as is
accessing a be behavioral health

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or mental health provider looks at, uh,

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provider up in a provider
directory calls them up or,

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or even goes to place in,
uh, a physician's office.

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And really they're not
practicing there anymore.

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And so that's actually caused
a lot of, you know, friction

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and really decreased access, uh,

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or led to sort of the maintenance

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of decreased access to
care for a lot of people.

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And so the Senate Finance
Committee passed, um, you know,

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I think the, the Real Pro
Health Providers Act is a,

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is a legislation that
passed unanimously actually

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by partisan support,
um, I think last month.

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And that hopefully should be
up for discussion of the house,

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um, in, in January or so.

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That's something that, um,
I I'm definitely watching,

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at least from my research angle,

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from provider directory
standpoint, um, as to, you know,

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how the, uh, legislation
sort of actually goes through

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and what impact it has on, on
he the healthcare industry.

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- That's fascinating to hear
about. Yeah, absolutely.

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- And, and one more thing
I'll, I'll add to that.

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So just a little more on the
provider directory piece, uh,

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from a high lab hat, um, you
know, they, one of the things

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that High Labs does is
actually uses technology

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to queen provider directories.

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And this again was, you know,
born from the idea that,

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you know, what's, you improve
data quality in healthcare,

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what's the first interaction somebody has

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with the healthcare
system finding a doctor?

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And that is often a challenge
for a lot of people,

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and particularly those, um,
you know, with, um, you know,

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who are most affected, you
know, most comorbidities,

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the ones with the, you know, um, you know,

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we socioeconomic disparities, ones

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with the least health literacy,
those people are affected

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the most by this access to care problem,

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even getting in the
door to see a provider.

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And so, um, you know, high
Labs focused on improving

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provider directories for that reason.

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And that actually has gotten a lot

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of traction in really using technology

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and AI to clean provider directories.

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Um, and so that I think is,

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is a solution a lot of
people are employing now.

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Um, and again, I think this

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legislation will sort of buttress that.

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Um, 'cause I do think, you know, the root

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of the problem is not
just like, uh, you know,

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health plans are doing a bad job

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or providers doing a bad job.

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It's fundamentally an
information disconnect problem.

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And, um, that I think, um, can
only be solved by technology

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and happy to chat about that

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and other solutions, as
you know, again, I think

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that's gonna be an important
thing coming into play this

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year as if legislation sort
of, um, goes through, um,

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at least sort of the one,
one of the big things I

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think I'm excited about this year.

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- Yeah, yeah, definitely.
That really seems to be a,

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a huge shift and,

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and could be make a big
difference for the research

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and the data and, and how that's used.

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Now. I'm wondering too, um,

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when you look at artificial
intelligence, especially,

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you know, it's important to employ the

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responsible AI as a physician.

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Could you talk a little bit about that

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and what that really means

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and how you're viewing AI

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altogether in the healthcare space?

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- That's a great question. So I,

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and a couple of different
perspectives on that.

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So first, you know, as
a practicing clinician,

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I think we're still a ways away from AI

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to clinical decisions before.

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I think there was actually
just a paper out a few days ago

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in, in jama, uh, on, um, you
know, whether using an ai, uh,

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to sort of help someone read a chest X-ray

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or guide a clinical decision making,

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and it's helpful or not.

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And I think there's a lot of gaps still.

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Um, and even explainable
AI where it shows you

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where exactly the chest
x-ray, you know, is concerning

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to an AI algorithm, I think
there's still a lot of room

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for improvement there in terms

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of guiding clinical decision support.

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I mean, that's a goal. I mean,
that, that's like a, a goal

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that we really should get to.

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And I'm hopeful that the
kinks can be worked out,

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but we're not quite there yet.

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Uh, despite all the excitement around it.

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Uh, where I do think AI is
actually gonna be important in

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healthcare, um, is actually
gonna be upstream of that, uh,

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addressing the boring problems
in some sense, um, of data

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and, and how people, you know, um,

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you know, deal with operations.

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I think AI is amazing at, you know, uh,

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improving operational efficiency.

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And this is seen across industries, right?

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So whether it can, you know, automate

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email marketing campaigns

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or automate, you know,
generation of, you know, logos

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or it could, um, automate
some back office stuff

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and, um, you know, uh, take
notes through meetings, a lot

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of the operational things that
AI is certainly, um, geared,

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you know, to do perfectly
that are sort of road tasks.

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And I think that can really
improve, um, you know,

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manual processing of a lot
of things that happens,

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particularly in healthcare
where everything is.

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So, you know, it just takes a
long time for, for innovation

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to really, um, take hold
in a lot of these business,

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you know, established business processes.

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So I think that's where their, you know,

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AI has a more direct impact.

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And I think that's really where we're,

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we'll see the first sort of,
um, changes as a result of ai,

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and again, it's gonna be solving, solving

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the boring problems, right?

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Like, so how is, you know,

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how are we gonna do
billing in, in healthcare?

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Like, how is that gonna be improved by ai?

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How is prior, prior authorization
gonna, you know, uh,

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be more efficient or how are
we gonna, you know, improve

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provided directories or
improve, you know, transmission

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of clinical data from
one hospital to another

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or improve, you know, um, you know,

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interpreting clinical data from

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another hospital or something like that.

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So I think all these sort
of data problems, a lot

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of operational issues where a
lot of manual works involved,

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I think that's certainly
going to, uh, be right

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00:09:34,905 --> 00:09:37,605
for transformation with AI
as at least in the near term

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and the clinical decision report,

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that stuff we all dream
about, uh, where, you know,

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it's like a, you know,
AI driven, you know,

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00:09:43,885 --> 00:09:45,005
physician or clinical judgment.

254
00:09:45,125 --> 00:09:47,765
I think that's still a ways
away just based on at least the,

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00:09:47,765 --> 00:09:49,645
the research I've seen and
the step I've seen on clinical

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00:09:49,965 --> 00:09:52,085
practice and is practicing
as physician, right?

257
00:09:52,205 --> 00:09:54,685
I mean, there's only a certain,
you know, I think we're,

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00:09:55,335 --> 00:09:58,785
it's gonna be challenging, um,
for, um, some of these, um,

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00:09:59,085 --> 00:10:02,665
AI models to really, um,
recreate, uh, the level of, um,

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you know, clinical interaction

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00:10:04,895 --> 00:10:06,425
that a physician has with a patient.

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00:10:06,725 --> 00:10:08,105
And there's multiple dimensions to it.

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00:10:08,105 --> 00:10:09,345
It's not just what a patient says

264
00:10:09,445 --> 00:10:10,505
or, you know, it's a physician

265
00:10:10,505 --> 00:10:12,465
or types into a box in an AI engine.

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00:10:12,775 --> 00:10:15,105
It's, it's like, you know,
what's the patient's, you know,

267
00:10:15,105 --> 00:10:16,465
what's their tone like when talking

268
00:10:16,465 --> 00:10:17,705
to you about something sensitive

269
00:10:17,705 --> 00:10:19,825
or that actually informs a
lot of the clinical judgment,

270
00:10:19,955 --> 00:10:21,465
which I think is gonna be hard to replace

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with ai, at least in the near term.

272
00:10:24,385 --> 00:10:25,605
- That's helpful to know, you know,

273
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and definitely, um, important
to keep in mind as we think

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00:10:28,685 --> 00:10:31,165
through how AI can really affect

275
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healthcare and where it's headed.

276
00:10:32,745 --> 00:10:35,805
Um, I appreciate your
analysis there. Um, Dr.

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00:10:36,085 --> 00:10:38,205
Al, is there anything else
you wanted to connect about,

278
00:10:38,205 --> 00:10:39,485
especially looking over to the next

279
00:10:39,505 --> 00:10:40,565
two to three years or so?

280
00:10:40,565 --> 00:10:42,565
What is exciting, um, and

281
00:10:42,565 --> 00:10:45,085
and what do you really see
as, um, you know, medicine?

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00:10:45,145 --> 00:10:46,925
How is it evolving in, in, uh,

283
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especially thinking about the data and,

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and information that clinicians as well

285
00:10:51,645 --> 00:10:53,845
as healthcare organizations
will have in the next few years?

286
00:10:55,655 --> 00:10:57,345
- Yeah, I mean, one
other thing is just, um,

287
00:10:57,345 --> 00:10:58,945
interoperability of clinical data.

288
00:10:59,125 --> 00:11:01,265
So right now, you know,
there are regulations

289
00:11:01,265 --> 00:11:02,785
that are coming into place,
especially the next year,

290
00:11:03,175 --> 00:11:07,105
that really, um, are encouraging
the use of, um, you know,

291
00:11:07,545 --> 00:11:10,065
standards like fire, FHIR, fire, um,

292
00:11:10,205 --> 00:11:12,465
to transmit clinical data
from one hospital to another.

293
00:11:12,465 --> 00:11:14,465
So let's say I have a patient who comes in

294
00:11:14,465 --> 00:11:15,945
with a heart attack in my hospital

295
00:11:16,525 --> 00:11:18,705
and, um, you know, they
just had a procedure done

296
00:11:18,705 --> 00:11:20,025
another hospital a few weeks ago.

297
00:11:20,445 --> 00:11:22,825
The ability to transmit that
information in some sense,

298
00:11:22,825 --> 00:11:24,945
it's required actually, uh, now by law.

299
00:11:25,105 --> 00:11:26,985
And the ability to interpret
that information once it gets

300
00:11:26,985 --> 00:11:28,905
from one place to another is gonna be key.

301
00:11:29,165 --> 00:11:30,825
And so as more people start complying

302
00:11:30,825 --> 00:11:33,505
with these regulations, I'm
excited for the potential to,

303
00:11:33,885 --> 00:11:37,265
you know, for this data
interoperability to, uh, you know,

304
00:11:37,285 --> 00:11:39,105
reduce doing, redoing unnecessary tests

305
00:11:39,165 --> 00:11:41,905
or really improve, um, you
know, clinical decision making

306
00:11:41,905 --> 00:11:44,185
of these more information
about a holistic, you know,

307
00:11:44,265 --> 00:11:46,745
a patient's holistic medical
record across different, um,

308
00:11:47,065 --> 00:11:48,665
entities, whether it's
across the health plans,

309
00:11:48,725 --> 00:11:51,025
across physician groups, across hospitals.

310
00:11:51,205 --> 00:11:53,025
So I'm really excited
about that, uh, especially

311
00:11:53,130 --> 00:11:54,650
as regulations kind of pushing this along.

312
00:11:55,025 --> 00:11:56,165
Um, I do worry, again,

313
00:11:56,165 --> 00:11:58,325
the data quality piece is a problem
that needs to be solved, right?

314
00:11:58,325 --> 00:11:59,805
That's a boring problem
that needs to be solved

315
00:11:59,805 --> 00:12:00,885
before the exciting part

316
00:12:00,885 --> 00:12:02,925
where we can actually know
everything about a patient

317
00:12:02,925 --> 00:12:04,165
who's coming in with an acute problem.

318
00:12:04,665 --> 00:12:07,005
Um, and so the data quality
piece is gonna be key.

319
00:12:07,005 --> 00:12:08,565
And again, that's where
AI, again, can help.

320
00:12:09,165 --> 00:12:11,205
I think, uh, and High Labs
has worked on this a fair bit

321
00:12:11,445 --> 00:12:12,605
with a couple large insurers.

322
00:12:12,825 --> 00:12:14,725
We see data from thousands
of different providers

323
00:12:14,725 --> 00:12:16,045
and being able to standardize that

324
00:12:16,065 --> 00:12:19,205
and sort of, um, read
clinical notes as a human can

325
00:12:19,205 --> 00:12:20,445
and then sort of summarize them.

326
00:12:20,825 --> 00:12:23,365
So there's AI ways to go
around, around this and,

327
00:12:23,365 --> 00:12:25,005
and address this issue, uh,

328
00:12:25,005 --> 00:12:26,525
and actually, you know,
realize the potential

329
00:12:26,525 --> 00:12:28,365
of interoperability, which
people have been talking out now

330
00:12:28,365 --> 00:12:30,805
for, you know, uh, years if not a decade.

331
00:12:31,545 --> 00:12:33,445
So that's something I'm excited
about with these regulations

332
00:12:33,745 --> 00:12:35,725
and the hope of AI to really, you know,

333
00:12:35,725 --> 00:12:37,005
make this data useful.

334
00:12:37,245 --> 00:12:40,245
I think the regulations that
are sort of, uh, mandating some

335
00:12:40,245 --> 00:12:42,285
of these pipes in place
between ENT entities,

336
00:12:42,285 --> 00:12:44,405
but then being able to make
that data useful once it reaches

337
00:12:44,405 --> 00:12:46,325
and then location, um, I think that's

338
00:12:46,325 --> 00:12:47,445
where AI can certainly help.

339
00:12:47,585 --> 00:12:50,165
And I'm excited for that to
also come to fruition, um,

340
00:12:50,165 --> 00:12:53,125
hopefully in the next year,
uh, in practice at scale.

341
00:12:54,535 --> 00:12:56,295
- I love it. Dr. Butala, thank you so much

342
00:12:56,295 --> 00:12:57,775
for joining us on the podcast today.

343
00:12:57,965 --> 00:12:59,975
This has been a really fun
and interesting conversation,

344
00:12:59,975 --> 00:13:01,775
and I look forward to
connecting with you again soon.

345
00:13:02,405 --> 00:13:03,615
- Problem. Thank you for your time.

346
00:13:05,885 --> 00:13:08,615
- It's so important for leaders
at the top of organizations

347
00:13:08,635 --> 00:13:11,135
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sharp, grow their networks,

348
00:13:11,525 --> 00:13:14,015
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this in a more simplified,

349
00:13:14,015 --> 00:13:15,695
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350
00:13:16,255 --> 00:13:18,695
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351
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353
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354
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355
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