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I'm not burned out. I will say, and

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I think it's okay to say this, that

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sometimes I feel overwhelmed

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Yeah. You know, because there's a lot on

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the plate, and we all feel overwhelmed, and

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that's okay.

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Well, Marsha, this is such a treat to

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get to to talk to such a treat.

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So, you know,

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you have been a guiding force in my

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life. And for the listeners, you should know

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that,

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you know, this has been decades of admiration

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and love and friendship. But today, I'm incredibly

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honored because Marsha's gonna share

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her story and join our conversation.

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So we've created, this is your job now,

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and we've invited key leaders. You're in good

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company. We recently interviewed one of the creative

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directors from Fast Company. We were lucky enough

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to have Obama's speechwriter, and now we I

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know. Yep. I've heard. I've heard the podcast.

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So it was a huge honor when you

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asked me, Wendy. Really, really. And it's mutual

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admiration, friendship, and love. So There you go.

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But today, it's the Marcia Show.

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And today, we're inviting you to talk about

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this is your job now and how leadership

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has changed. And we really do try to

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get a little gritty here. So the first

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question is, as the president of the Business

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Council of Westchester, and for those of you

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who are familiar with it, you might know

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it today as this huge, vibrant organization where

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everybody joins, but not so true when you

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started it. Right.

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Right. And I wanna know how you created

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this driving force to create something that quite

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frankly no one thought could be done. So

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when I came, there wasn't

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time to do strategic planning to really think

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about what we were doing.

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We we couldn't make payroll.

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We needed to bring in to bring in

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dollars. And fortunately,

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we had

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on our board and in our membership at

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that time,

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wonderful people

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who wanted to see things work. Some people

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resented

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the new way of doing things and

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didn't think that that was the way to

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go. But I've been doing this kind of

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work before. I've been doing organizational development, running

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business organizations.

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I knew how to bring people together. I

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knew how to bring dollars in.

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Simple things. Like, I remember saying to the

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person

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who was the assistant then, we have to

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get a newsletter together. And do you know

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that in the next second,

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somebody who had just started a franchise

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in White Plains of a local print shop

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walked through the door,

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and and there there there it was.

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But it was really

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people

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who came along for the ride

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and got excited

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about

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building something new,

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and were willing to work hard. At the

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beginning, we did membership

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by doing telemarketing

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campaigns.

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And Jim O'Toole and his son went to

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Circuit City and bought telephones

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and installed them. We've come a long way

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from there. Believe me. But that's how it

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began.

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And, you know, what's interesting is listening to

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you, I always try to tell people what's

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the takeaway from Marsha's answer. Right? What goes

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in our tool bag? It's a very humble

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answer. Right? Everything you said was we did,

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we did, shout out to other people. So

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it sounds to me that one of your

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key successes is being a very humble leader.

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I hope so. I hope so.

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I am proud of what of what's been

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accomplished at this organization. I'm a proud proud

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of people around me. I'm a proud proud

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of what I've accomplished in my life, but

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it cannot be about you. In my line

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of work, and I think in all line

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of work, is really to bring people around

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you

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and

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figure out what's the best part of each

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one of them

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and,

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and, and make it not about you because

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you don't know everything.

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To go to each one of those people

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who have expertise

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and then they're going to be motivating and

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encouraging.

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And then you do a lot of thank

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yous. You do a lot of recognition. Wow.

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Okay. A lot of thank yous. So that

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humility and gratitude going in this neutral bullet

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now. I guess so. Yes. Yes. Yeah. But

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for a minute, I'm gonna ask you to

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not be humble. Okay? Okay. I can do

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that too. Thank you. So you recently won

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a huge award that we are all very

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proud of. Can you talk a little bit

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about the journey, a little bit about the

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award, and

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why you think they picked you?

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So that was the one phone call that

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I got in my life. I was literally

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speechless.

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And Heather Mulligan, who's a CEO of the

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Business Council of New York State said, I

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don't think I've ever heard you speechless before.

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But I really was because I have I

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have been to that annual meeting, which I'm

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privileged to go to each year at the

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Sagamore. I've been on the board of the

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business council of New York State for a

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very long time. I love that organization,

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and I've seen unbelievable people get that award.

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And every time I would hear

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about

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senior leaders in major corporations in IBM and

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Corning and

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Con Edison and in government and organizations,

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I would just sit and think, these people

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are just

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unbelievable. So never in a million years did

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I think I would be one of those

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people. So the award is the Corning Award

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for Excellence. It's given by the Business Council

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of New York State in partnership with Corning

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Corporation,

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which is an an amazing, you know, an

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amazing corporation that

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makes all the glass of iPhones. Who knew

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that? I did receive a beautiful handcrafted bowl,

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which I treasure. It really

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epitomizes people who who work on behalf of

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business and a positive business climate in New

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York State.

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And to be chosen for that award was

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very humbling. I will tell you it was

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a very emotional experience because it really kind

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of was, the capstone

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to my

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to my career, you know, and I was

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really, really proud to be a recipient of

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that statewide

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recognition. We were so proud of you. Thank

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you, Wendy. Thank you. So I think one

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of the things that people need the most

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help with is that there's a lot of

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unpleasant treat today in business. It's very messy.

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It can be very dirty. Mhmm. And it

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can be ugly. Right? Conflict. And I have

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watched you navigate

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some of the most difficult situations.

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So I could describe it with grace, but

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that doesn't really help people.

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Give people a real recipe of what to

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do when the real blank hits the fan,

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when there's real mess in their organization. What

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are some best practices for a leader? A

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leader should?

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A leader should pause.

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A leader should not react quickly. You shouldn't

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go, go

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immediately down a rabbit hole. What I am

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good at is I know who to go

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to

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to be honest with situations.

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So there's some vulnerability

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there. I don't know that I necessarily believe

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that things are ugly and unpleasant in business

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any more than they ever were.

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But but that's life. Right? There are times

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when when you run into

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difficult situations that need to get fixed.

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And you don't always wanna admit that you

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screwed up or that something happened in your

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organization that was a mistake. I totally believe

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in,

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bringing bringing

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trusted people around and utilizing

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their expertise as as my

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advisors,

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as my

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professional friends. I feel like your personal friends

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aren't always gonna be to be the best

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people.

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And and then and then determine what resources

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that you need

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to,

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to try to fix the situation.

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And some and maybe accept that some are

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unfixable.

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And then how you how you are going

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to move ahead

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with what you're doing and stay

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stay on path

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to what your organization is about, and then

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it doesn't seem so bad because you're not

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alone in this. Right.

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And and that is so true for those

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of you who've ever seen Marcia.

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She's very focused.

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Nobody talks when Marcia talks in the room.

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Right?

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Well, I I know I do know how

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to quiet a room. It's one of my

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my hidden talent.

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So for sake of time, I'm gonna share

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that and I I know I've told you

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this before privately, but I wanna share with

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our our listeners that because it's it's so

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on brand. And what I'm so excited about

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is for you to share the story

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about the many roles that you play,

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not just as the president and business counselor,

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but can you share us the many a

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day a quick view of a day in

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the life

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of the president of the business council?

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Well, you know, I actually did,

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for nine one four Inc magazine. I did

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a day a day in the life. That's

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right.

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You know, hopefully, starts out with a walk

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or some exercise in the morning. K. But,

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not not every day. You know, this morning,

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I was planning to get up and go

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for a walk, and I said, you know,

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I think I just need to lay in

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bed a little bit longer. And that's that's,

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that's okay too. You know, we all wear

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many, many roles.

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I've never been kind of a a domesticated

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person,

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so I can't say that I I do,

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you know, the the cooking and the this

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and that.

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But, you know, I I I have a

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home. I have a, you know, a a

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husband. I have, you know,

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a daughter, you know, and and my family

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is very important. And then, of course, in

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the past number of years, I've been

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so, so fortunate

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to have two grandchildren. And they're they're very

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much, very much a part of my life.

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And I have a wonderful set of friends

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for whom I care

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very deeply.

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And

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sometimes some of them are going through some

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issues in their life, or some of them

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are celebrating some joyous occasions.

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And I really, really try to

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stay connected to that and stay on top

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of it in a in a very sincere

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way. I work a lot,

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and my work I I know you won't

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like this, Wendy, because, you know, you're all

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about work life balance, but everything kind of

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blends for me. I love it. It blends.

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You know? And I'm on my I'm on

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my iPhone way too much, sending messages or

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sharing articles or,

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you know, sending a heart to someone who's

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going through a hard time.

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But,

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but I really do care about

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the the people that I'm with. And most

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of the people

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that that are in my life as as

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friends and colleagues and people I know are

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somehow

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connected to my work. Not everybody. I do

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have outside friends.

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But I will say everything is connected, and

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it's very important

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to me to have time

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to enjoy things, to do things. And I

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get yelled at all of the time by

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people who say,

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Marcia, you do too much. You're overscheduled.

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And I am.

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I am.

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But I'm not someone that just enjoys sitting

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around and doing nothing.

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I I get

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I get excited about,

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you know, not a night at the theater

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or,

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you know, or a movie

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or a Mets game. A new member that

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joined. A new member that joined, meeting somebody.

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So that's very much very much a part

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of very much a part of my life.

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So I love New York. I love Westchester.

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A lot of what I do, I talked

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about this when I accepted my award, you

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know, that in the past month, I had

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been to the beach on Long Island and

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two Broadway shows and a Mets game and

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Lake George. And so so,

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you know, I I try to take advantage

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of what's happening in the community and the

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beauty of the community. That's all it all

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comes together. You know what I I love?

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And in closing, I just first wanna thank

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you. You never Thank you so much. You

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never use your job as an excuse, which

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is something I really admire. In the decades

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I've known you, I've never heard you once

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say, I'm too busy at work to remember

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a birthday. Or, I and I admire that.

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But I think the real takeaway from today

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is what everybody's so afraid of is leaders

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are burnt out, and you're not.

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No. You got another twenty years. Well, I

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don't know. You know? But you are truly

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not burnt out. I'm not burnt out. I

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will say, and I think it's okay to

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say this, that sometimes I feel overwhelmed. Yeah.

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You know, because there's a lot on the

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plate, and we all feel overwhelmed, and that's

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okay. Yeah. That's okay. Burnt out. Not burnt

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out. Definitely not burnt out. And so I

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wanna shout out to the fact that you

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can have done a job for a very

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long time.

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Yes. Thank you. Up and say, I got

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more to do. I have more to do.

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There is so much, and I have such

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a great a team of great people. Again,

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humility.

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There you go. Humility. No. But also also

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great great members like Balancing Life's Issues and

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others that that really care care about community,

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care about helping each other,

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care about keeping our economy moving forward,

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and,

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and doing it on a very, very personal

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and human level. So

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I'm very, very I'm a very lucky leader,

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and we were lucky to spend some time

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with you.

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Thank you, Wendy. Thank you.

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Thanks for listening to This Is Your Job

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Now, produced by me, Kai. If this episode

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made you think or made you feel, we

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hope it also made you realize you don't

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have to figure this out all alone. Leadership

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today is about presence, not perfection. To learn

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00:14:01,860 --> 00:14:04,179
more, follow Wendy Wohner on LinkedIn, subscribe to

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00:14:04,179 --> 00:14:06,457
Balancing Life's Issues on YouTube, or stream the

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podcast wherever you listen. Because if you're leading

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people, this is your job now. Anything else

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to add, Miles?