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- We actually know that today as we speak,

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half the world's population
lacks access to healthcare.

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And about 2 billion people
lack access to care simply due

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to geographic distance.

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And the approach we
bring to that is really

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around looking at the health workforce

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and really looking at

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how community-based primary
care can be better delivered.

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- Welcome to balancing Life's issues.

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The podcast Today we are
celebrating World Health Day

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and this year's theme of my health,

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my right reading from the
World Health Organization,

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this year's theme was
chosen to champion the right

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of everyone everywhere to have access

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to quality health services, education,

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and information, as well as
safe drinking water, clean air,

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good nutrition, quality
housing, decent working

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and environmental conditions,

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and freedom from discrimination.

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But why do we need to
care about World Health?

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A topic that seems so far
removed from the safety

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and comfort of my home and my community?

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Well, as it turns out, I
recently became friends

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with someone in my community
who happens to be the CEO

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of Last Mile Health, a global
organization whose mission is

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to invest in those
closest to the community,

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community health workers,

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and the systems that enable their success.

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Her name is Alicia McCormick,

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and she's here today

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to tell us exactly why this
is such an important topic.

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And spoiler alert is

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because the world isn't
as big as we think.

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It's

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Hi, Alicia. Welcome to the podcast.

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- Hey, Kai, it's so great to be with you.

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- I'm so glad to have you.

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And you know, it's World
Health Day is being

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celebrated on April 7th.

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And you know, from what
I've learned about you

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through our times of hanging together

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and becoming friends, uh,

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I knew you did something really important.

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You were often traveling, uh,
to throughout the world, um,

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in advocation of some sort
of health related thing.

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I wasn't really sure. And
then, you know, I just kind

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of asked you, Hey, would you be interested

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to do this World Health Podcast with me?

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And you're like, sure.
And then you sent me over

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a link to your organization.

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And not only is your
mission just incredible,

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but you're the CEO of the organization.

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So can you just tell me
more about, you know,

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what is your organization and
the role you play in World

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- Health?

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Absolutely. Well, I'm so fodder

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that you invited me to
have this conversation.

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I think, uh, universal health coverage

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and access to healthcare is something

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that really matters to me.

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Mm-Hmm. <affirmative>, um, you know,

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I think we've touched on,

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but my journey is really one where

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I grew up in North America.

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I grew up just outside of Washington DC

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and I think I was very
fortunate I had regular access

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to healthcare throughout
the entirety of my life.

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Um, as did my family.

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And I had expected that I
would actually study medicine.

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I went to university

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and, um, took all the course pre-reqs so

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that I could become a doctor and Okay.

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Wow. Yeah, and I, I think
much to my father's chagrin,

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I made the decision before
starting medical school

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to take a gap year.

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Okay. Um, and in that gap
year, I realized something,

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I realized that the way
in which we structure

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how healthcare is accessed Yeah.

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Um, many people are really suffering

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and unable to access care.

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Not necessarily because there are,

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are inadequate clinical interventions, but

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because the way that our health
systems are structured Yeah.

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Kind of really looks to
reinforce marginalization. Sure.

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So did a bit of a shift, um, yeah.

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And actually shifted over

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to really focus on public
health with Oh, wow.

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A particular focus on

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how health services can be
made available to people that

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otherwise would go without access.

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- And this, this started in
like your local community

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outside of dc like community health or?

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- Yeah, it's a great question.

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So, uh, actually in New York City, okay.

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I kind of moved, moved to the
big bad city from Colorado,

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which is where I did my undergrad.

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And, um, got a job doing
direct service, uh,

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in case management as a
community health worker.

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Okay. Uh, and as a
community health worker,

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what I was doing is I was
actually going to folks' homes,

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um, that were navigating
different issues, be it sort of,

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um, mental health challenges Mm-Hmm.

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<affirmative> or substance,
uh, use disorders. Yeah.

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Or, you know, other
non-communicable diseases like

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hypertension or diabetes, or
maybe folks were HIV positive.

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Mm-Hmm. <affirmative>. Um, and
a lot of what I saw was that

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these folks both deserved access to care.

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Right. And often the system
was not structured in a way to,

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um, meet them where they were.

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Um, and I think the absence of the,

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their, their ability
to, to access the care

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and the services that they
deserved in a dignified way, um,

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really, uh, changed my trajectory.

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Yeah. Uh, in terms of what I pursued for,

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for what I'm doing now.

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- And, you know, it's
a beautiful segue into

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what this year's theme
is for World Health Day.

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It's my health, my right.
Mm-Hmm. <affirmative>.

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And it feels like you
just are embodying that.

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So can can you tell us what,
what does that mean to you?

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- Absolutely. So, you know, I think Kai,

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we know one another now,

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and the, the role that I
currently sit in is actually

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leading an organization by
the name of Last Mile Health.

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- Last Mile Health. I just

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wanna make sure our listeners
heard that, right? Yep.

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- Last Mile Health.
- Okay. Fantastic.

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- And, and our focus
really is on recognizing

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that I is universal and
access to care is not Mm-Hmm.

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<affirmative> and figuring out
ways in which we can go the

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last mile to make sure

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that every patient has access
to the care that they deserve.

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Um, to put some numbers
behind this, we actually know

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that today as we speak,

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half the world's population
lacks access to healthcare.

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And about 2 billion people
lack access to care simply due

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to geographic distance.

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So a lot of what I do and my
incredibly capable colleagues

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and sort of the community
that I'm part of look at is

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how do we ensure that the way

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that health systems are
designed, um, are inclusive

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of integrated services,
particularly for those that would

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otherwise be out of reach of care.

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And the approach we
bring to that is really

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around looking at the health workforce

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and really looking at

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how community based primary
care can be better delivered.

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- So, I mean, you said
community based and,

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but that's was exactly your
experience in New York.

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So like, is there a correlation there?

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Like does it feel the
same? Is it different?

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- So I think that there
are absolutely, uh,

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clear correlations

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and lessons that can be
learned between North America,

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Europe, Africa, Asia,

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and when we think about delivery of care

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to people in the community, actually

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by community health workers,
by professionalized members

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of the community on the

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- Ground to
- Exactly

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who like really get
their community's needs,

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who are often representative
of the communities

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that they serve, um, we know
that that actually yields

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to one, a path towards achieving
universal health coverage,

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especially in settings that might

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otherwise be more
economically disadvantaged.

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Mm-Hmm. <affirmative>. Um, but it also

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yields improved health outcomes.

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Like we see tremendous
increases in terms of access to

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immunizations or maternal
health care, um, you know,

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proactive health screenings, um,

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by community health
workers and that matters.

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- Yeah. Yeah. And so I guess
focusing on that community,

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so your mission is to make sure

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that those community based
programs are rich, vibrant,

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and like as up to date as possible.

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Would that be a good way
to frame the work you do?

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- It's a great way of
thinking of it. Okay. Perfect.

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I think that when we think about

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what a exemplar community health
system looks like, we know

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that that health system needs

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to have community health workers

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that are operating at
national scale, that are, uh,

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integrated into systems of financing

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and also how data is
used and administered.

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And those community
health workers also need

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to get the inputs that they need Yeah.

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To do their jobs. So they
need the skills, the supplies,

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the supervision, and the
salaries, um, to make sure

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that they're able to show up every day

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and deliver care to their neighbors.

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- Ah, do you, do you feel like it's ever

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like just insurmountable?

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- I don't, um,

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because the, the solutions

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are proven and demonstrated.

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Mm-Hmm. <affirmative>, you know,
I, I look at a country like

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Liberia in West Africa, um,
where I've lived off and on

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and worked for at this
point a quarter of my life.

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And Liberia is regularly ranked among one

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of the most economically

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disadvantaged countries in the world.

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And what I can tell you is
that Liberia is on track

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to achieve universal
health coverage by the end

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of calendar year 2025.

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- Oh my gosh. Are you serious?
- 100%. So, go

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- Ahead.

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Well, I was just gonna say,
I mean, if when, when you,

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when you, I guess the, the
stigma associated with, you know,

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poor countries Mm-Hmm.

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<affirmative>, you would just
assume that the healthcare

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is less adequate than our own.

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- Yeah. I mean, there
can be that presumption

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and I think Mm-Hmm.

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<affirmative>, what
we've seen in Liberia is

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that there has been a
clear-eyed commitment, um,

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by the government to bring on
community health workers, um,

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over 4,000 of them to date,
uh, to serve a population

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of a little under 5 million.

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And those community health
workers every day are present

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going door to door to make sure

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that kids are getting
the care that they need,

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that moms are being supported.

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Yeah. That people are
able to be healthier.

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And to me, seeing that

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and seeing it, you know, something

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that would've been presumed
impossible, actually,

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like made possible, um, really is a lesson

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that I think many other countries

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can look to and learn from.

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- Yeah. And I guess, you
know, why do you think

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that community-based program works?

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And it might be a
leading question. Mm-Hmm.

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<affirmative>, because I think
what I'm trying to get us

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to is this idea of empathy.

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Mm-Hmm. <affirmative> and
like emotional intelligence.

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Mm-Hmm. <affirmative> is, do you,

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do you feel like those are
some of the traits that are

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with a community health worker

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that translates into better healthcare?

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- 100%. I think the ability
to be present, to relate, to

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understand the social
determinants in the context

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that a individual or a family
is navigating matter, um,

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and the ability to deliver services, um,

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healthcare is one of 'em.

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Um, context matters. Yeah.

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And, you know, I think that
we are regularly seeing that

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mom's willingness to listen
to advice for their kid,

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or their ability to even
just physically access the

250
00:11:00,715 --> 00:11:03,485
treatment for malaria that
their child so deserves

251
00:11:03,835 --> 00:11:05,125
that is made possible

252
00:11:05,125 --> 00:11:07,605
because of community led primary care

253
00:11:07,605 --> 00:11:08,965
and community health workers. Wow.

254
00:11:08,995 --> 00:11:10,205
- It's such a beautiful mission

255
00:11:10,465 --> 00:11:12,405
and it just kind of brings
along this idea that

256
00:11:12,985 --> 00:11:16,005
how connected the world actually is.

257
00:11:16,745 --> 00:11:19,045
Um, and I feel like we really
felt that during covid.

258
00:11:19,445 --> 00:11:21,965
- I think you said it so Well.
You know, I, I think that

259
00:11:21,995 --> 00:11:25,085
what Covid really reinforced is that there

260
00:11:26,535 --> 00:11:29,755
is no them, there's only us and Mm-Hmm.

261
00:11:29,795 --> 00:11:31,875
<affirmative> the interconnectivity of

262
00:11:32,485 --> 00:11:35,115
truly global health at this point.

263
00:11:35,615 --> 00:11:39,555
It means that, you know, I, I lived

264
00:11:39,575 --> 00:11:41,155
and worked in Liberia

265
00:11:41,155 --> 00:11:45,155
and West Africa during the
2014, 2015 Ebola outbreak,

266
00:11:45,165 --> 00:11:46,755
which I think was a very scary time.

267
00:11:47,095 --> 00:11:51,395
And what we saw was
that a 2-year-old child

268
00:11:51,935 --> 00:11:56,085
in the rainforest of Guinea
fell ill with fever, vomiting,

269
00:11:56,825 --> 00:11:58,365
and pretty shortly thereafter,

270
00:11:58,595 --> 00:12:00,485
that child's aunties fell ill.

271
00:12:00,785 --> 00:12:02,605
And then before we knew it Mm-Hmm.

272
00:12:02,645 --> 00:12:05,125
<affirmative>, we actually
had an Ebola outbreak

273
00:12:05,195 --> 00:12:07,405
that spread across West Africa,

274
00:12:07,745 --> 00:12:11,565
but also where we saw people getting sick,

275
00:12:11,955 --> 00:12:13,605
like in our very own New York City.

276
00:12:13,605 --> 00:12:14,765
Yeah. Um,

277
00:12:15,105 --> 00:12:17,885
and I think Covid really
reinforced the fact

278
00:12:17,915 --> 00:12:19,605
that illness is universal.

279
00:12:19,785 --> 00:12:21,245
Access to care is not
Mm-Hmm. <affirmative>.

280
00:12:21,305 --> 00:12:24,365
And some of the best approach in terms

281
00:12:24,365 --> 00:12:25,925
of pandemic prevention

282
00:12:25,925 --> 00:12:29,205
and detection is by making sure
that there are well-equipped

283
00:12:29,915 --> 00:12:31,365
supported community health workers

284
00:12:31,585 --> 00:12:32,645
in each and every community.

285
00:12:32,675 --> 00:12:35,245
- Yeah. Because I think what
you hear now, it's not a matter

286
00:12:35,245 --> 00:12:37,245
of if, but when it happens again,

287
00:12:37,985 --> 00:12:39,365
- You're spot on there. Yes.

288
00:12:39,945 --> 00:12:42,445
- And I, I just, I don't
know, just personally

289
00:12:42,545 --> 00:12:43,685
as your friend, it,

290
00:12:43,705 --> 00:12:46,725
it feels like this is a
really heavy, heavy job.

291
00:12:47,225 --> 00:12:49,525
Or maybe you can help me
better understand like, what's,

292
00:12:49,525 --> 00:12:51,765
what's the emotional weight you carry

293
00:12:51,785 --> 00:12:53,725
and like, how do you
maintain work-life balance?

294
00:12:53,925 --> 00:12:55,685
'cause that, that's what we
do at balancing life's issues.

295
00:12:56,025 --> 00:13:00,565
We try to make sure an
employee, a manager, A CEO is

296
00:13:01,385 --> 00:13:03,005
taking care of themselves as well.

297
00:13:03,015 --> 00:13:06,005
Right. Because ideally you
pour yourself into your work

298
00:13:06,065 --> 00:13:07,405
and it's a lifelong mission,

299
00:13:08,025 --> 00:13:10,245
but you can get wrapped
up in that, you know, how

300
00:13:10,305 --> 00:13:12,285
how do you maintain a sense of self with,

301
00:13:12,285 --> 00:13:14,285
with all this going on on around you.

302
00:13:14,985 --> 00:13:16,845
- You know, I think
working in mission driven

303
00:13:16,875 --> 00:13:18,565
work is a privilege.

304
00:13:18,905 --> 00:13:21,685
Um, and you're right that
it's something where so much

305
00:13:21,685 --> 00:13:22,845
of our identity

306
00:13:22,905 --> 00:13:25,205
and our sense of purpose
can get tied up in

307
00:13:25,205 --> 00:13:26,325
that mission driven work.

308
00:13:27,385 --> 00:13:29,745
I think something I've come to learn is

309
00:13:29,745 --> 00:13:31,985
that there are really
three things that matter

310
00:13:32,005 --> 00:13:34,545
to me in my professional endeavors.

311
00:13:34,725 --> 00:13:36,425
Um, one is being able

312
00:13:36,425 --> 00:13:37,985
to work on things that are values aligned.

313
00:13:38,325 --> 00:13:40,665
And in my core, I truly believe

314
00:13:40,665 --> 00:13:41,905
that nobody should be left out.

315
00:13:42,685 --> 00:13:44,865
So working on something

316
00:13:45,015 --> 00:13:47,625
that is really focused on inclusive access

317
00:13:47,625 --> 00:13:49,665
to healthcare fuels me. Yeah.

318
00:13:50,155 --> 00:13:51,185
- Think it gets you up in the morning.

319
00:13:51,245 --> 00:13:53,105
If it was a really hard day, you know,

320
00:13:53,105 --> 00:13:55,625
you can get up tomorrow
because that value is aligned

321
00:13:55,805 --> 00:13:57,065
- One 100%.

322
00:13:57,325 --> 00:13:59,825
And I think, you know, the
point you just made, Kai also

323
00:13:59,825 --> 00:14:01,665
around like working on
things that are hard.

324
00:14:02,765 --> 00:14:07,185
Um, you know, we we're
doing this work, not, not

325
00:14:07,185 --> 00:14:09,065
because it's easy, but because it is hard.

326
00:14:09,085 --> 00:14:10,865
Mm. If these, if these were challenges

327
00:14:10,865 --> 00:14:14,585
that people had already
addressed, there would be no need

328
00:14:14,645 --> 00:14:15,705
to wake up every day

329
00:14:15,705 --> 00:14:17,185
and to tackle these
things that are difficult.

330
00:14:17,185 --> 00:14:20,505
It's hard to work in remote
areas, it's hard to work Right.

331
00:14:20,765 --> 00:14:23,065
In communities that have
often been neglected,

332
00:14:23,065 --> 00:14:25,025
it can be hard to work
with government partners.

333
00:14:25,725 --> 00:14:27,305
Um, and still it's really important.

334
00:14:27,565 --> 00:14:29,665
And that kind of brings
me to the third thing

335
00:14:29,665 --> 00:14:33,225
that I regularly focus on and
that I think is so critical.

336
00:14:33,525 --> 00:14:36,145
And for me, and I think for
so many that do this type

337
00:14:36,145 --> 00:14:38,105
of mission oriented work is the

338
00:14:38,105 --> 00:14:39,145
community that you're part of.

339
00:14:39,805 --> 00:14:44,425
And I, you know, stand in
service with a team of,

340
00:14:44,525 --> 00:14:47,185
you know, over 200 health professionals

341
00:14:47,295 --> 00:14:48,905
that are getting up every single day

342
00:14:48,905 --> 00:14:51,380
because they believe that
people have access to, to, uh,

343
00:14:51,380 --> 00:14:52,420
should have access to care.

344
00:14:52,625 --> 00:14:54,565
Mm-Hmm. <affirmative> and
more broadly, we're part

345
00:14:54,565 --> 00:14:58,285
of a broader and growing
ecosystem of people that believe

346
00:14:58,465 --> 00:15:00,645
and know that healthcare is a human right.

347
00:15:00,905 --> 00:15:03,165
And that we have it within our power

348
00:15:03,545 --> 00:15:05,445
to, to realize that vision. Yeah.

349
00:15:05,795 --> 00:15:07,965
- Yeah. I'm, I'm so glad
you ended with community

350
00:15:07,965 --> 00:15:10,405
because, you know, it's
one of the five buckets

351
00:15:10,555 --> 00:15:14,405
that over here at BLI that
we, that we empower people

352
00:15:14,505 --> 00:15:16,485
to put some water into
every once in a while.

353
00:15:16,485 --> 00:15:18,045
Like, the importance
of your community and,

354
00:15:18,425 --> 00:15:21,205
and the fact that I just
ended up meeting you

355
00:15:21,205 --> 00:15:22,885
through some friends down at a brewery

356
00:15:22,885 --> 00:15:24,645
around the corner is just
kind of speaks to this,

357
00:15:24,955 --> 00:15:27,525
this whole idea of community
and what, what fuels you up

358
00:15:27,785 --> 00:15:29,405
and keeps you energized.

359
00:15:29,465 --> 00:15:32,005
And I think the last
thing I wanted to ask you,

360
00:15:32,245 --> 00:15:35,845
'cause I know your time is
extremely valuable, um, is

361
00:15:37,035 --> 00:15:39,845
this can all feel so removed from Mm-Hmm.

362
00:15:39,885 --> 00:15:41,925
<affirmative> the self, like,
for me, like, I'm imagining

363
00:15:42,555 --> 00:15:45,085
like world health, like,
it's insurmountable.

364
00:15:45,085 --> 00:15:47,725
It's huge. And I think
for a lot of listeners,

365
00:15:47,755 --> 00:15:49,005
it's probably a similar feeling.

366
00:15:49,585 --> 00:15:52,125
Um, however, like what's,

367
00:15:52,125 --> 00:15:54,845
what do you feel is like one
thing someone like myself

368
00:15:55,455 --> 00:15:57,845
could do to be more
engaged in world health

369
00:15:57,865 --> 00:15:59,485
or to be a better advocate for it?

370
00:15:59,875 --> 00:16:01,685
- Well, the types of solutions

371
00:16:01,685 --> 00:16:03,885
that we're looking at
in the majority world,

372
00:16:04,065 --> 00:16:08,965
or, you know, in Asia and Africa
are equally relevant here.

373
00:16:09,225 --> 00:16:11,045
You know, just outside of New York City.

374
00:16:11,425 --> 00:16:12,765
Um, the notion

375
00:16:12,765 --> 00:16:17,405
that community led community
driven primary care is the path

376
00:16:17,595 --> 00:16:19,765
that is going to help us
achieve universal health

377
00:16:20,085 --> 00:16:21,125
coverage is no longer a debate.

378
00:16:21,155 --> 00:16:22,245
It's just a truism.

379
00:16:22,705 --> 00:16:26,325
And I often reflect upon
the idea of like, pray

380
00:16:26,325 --> 00:16:27,525
for peace, work for justice.

381
00:16:28,145 --> 00:16:30,645
And the path for each

382
00:16:30,645 --> 00:16:33,925
and every one of us, I
think really can be, um,

383
00:16:34,005 --> 00:16:36,805
thinking about ways in which communities

384
00:16:36,805 --> 00:16:38,645
that maybe had previously not had a voice

385
00:16:38,785 --> 00:16:41,005
or that had been excluded from services be

386
00:16:41,005 --> 00:16:42,565
that healthcare otherwise.

387
00:16:42,575 --> 00:16:44,045
Right. Like education. Yeah.

388
00:16:44,045 --> 00:16:45,485
So, so much of the work
that you're doing is

389
00:16:45,485 --> 00:16:46,765
so important in terms

390
00:16:46,765 --> 00:16:49,405
of whose voices are represented
in these conversations

391
00:16:49,405 --> 00:16:50,765
related to work life balance.

392
00:16:50,955 --> 00:16:55,365
Yeah. Um, defining paths to
make sure that those that

393
00:16:55,365 --> 00:16:57,605
otherwise might not be
invited to the table

394
00:16:57,825 --> 00:17:00,405
or invited to the
healthcare screening are,

395
00:17:01,205 --> 00:17:03,245
I think is a really admirable

396
00:17:03,245 --> 00:17:06,445
and important way for all
of us to play in a part in,

397
00:17:06,705 --> 00:17:08,765
you know, building a healthy future.

398
00:17:09,075 --> 00:17:11,365
Yeah. That, you know,
we all wanna be part of.

399
00:17:11,755 --> 00:17:13,325
- Yeah. No, it's, it's so well said.

400
00:17:13,325 --> 00:17:15,285
And I think maybe what I
heard in there was, you know,

401
00:17:15,505 --> 00:17:17,925
pay attention to health
rights this year and,

402
00:17:17,945 --> 00:17:21,405
and vote in, in that
direction of, of health.

403
00:17:21,405 --> 00:17:23,885
Right. And advocate for
health rights for all.

404
00:17:24,465 --> 00:17:28,525
Um, and Lecia, I can't thank
you enough for being here.

405
00:17:28,685 --> 00:17:30,365
I know you're in between moving

406
00:17:30,465 --> 00:17:32,205
and traveling and all of this.

407
00:17:32,225 --> 00:17:33,925
So thank you so much for
your time and energy.

408
00:17:33,925 --> 00:17:35,165
It's, it's been wonderful to have you.

409
00:17:36,065 --> 00:17:37,525
- Hi. It's been such a joy.

410
00:17:37,735 --> 00:17:40,885
Thank you so much for inviting
me and for being a friend.

411
00:17:41,345 --> 00:17:43,605
- Of course. Until next
time, everyone, take care.

412
00:17:53,595 --> 00:17:56,045
This has been a production
of Balancing Life's Issues

413
00:17:56,045 --> 00:17:57,725
with your hosts, Kai Sorenson

414
00:17:57,745 --> 00:18:01,045
and Wendy Wallner,
produced by me Kai Rate.

415
00:18:01,055 --> 00:18:02,925
Leave a review and
subscribe to the podcast

416
00:18:03,485 --> 00:18:05,165
wherever you listen so
you can get brand new

417
00:18:05,165 --> 00:18:06,285
episodes as they drop.

418
00:18:06,825 --> 00:18:08,005
Got an idea for the show.

419
00:18:08,455 --> 00:18:12,885
Email me, k i@balancinglifesissues.com.
Anything to add?

420
00:18:12,885 --> 00:18:13,125
Miles.

