1
00:00:02,240 --> 00:00:04,980
This is where health insurance leadership comes together.

2
00:00:05,279 --> 00:00:08,960
Becker's fourth annual spring payer issues roundtable brings

3
00:00:08,960 --> 00:00:10,500
together over 400

4
00:00:10,639 --> 00:00:12,179
payer and health plan executives

5
00:00:12,484 --> 00:00:16,504
and more than 100 speakers to Chicago April.

6
00:00:16,885 --> 00:00:19,765
This year's event includes keynote conversations with the

7
00:00:19,765 --> 00:00:23,044
industry's top leaders and former president George w

8
00:00:23,044 --> 00:00:25,605
Bush. For the full agenda and event details,

9
00:00:25,605 --> 00:00:27,809
visit beckershospitalreview.com

10
00:00:27,890 --> 00:00:29,250
and click on the events tab in the

11
00:00:29,250 --> 00:00:31,489
upper right. We're looking forward to hosting you

12
00:00:31,489 --> 00:00:32,549
here in Chicago.

13
00:00:33,969 --> 00:00:36,770
Hello, everyone. Welcome to Becker's Healthcare podcast. I'm

14
00:00:36,770 --> 00:00:38,449
Scott King, thrilled today to be joined by

15
00:00:38,449 --> 00:00:41,250
a very special guest, Sherry Johnson, former vice

16
00:00:41,250 --> 00:00:44,335
president of member enrollment and billing with UCare.

17
00:00:44,335 --> 00:00:45,534
Sherry, how are you doing? Thanks so much

18
00:00:45,534 --> 00:00:48,655
for joining us. Hi, Scott. I'm doing doing

19
00:00:48,655 --> 00:00:49,155
great.

20
00:00:49,615 --> 00:00:50,975
But we're doing our best in the cold

21
00:00:50,975 --> 00:00:53,215
as we were saying before the before the

22
00:00:53,215 --> 00:00:55,054
show. It is freezing in in Minneapolis where

23
00:00:55,054 --> 00:00:57,439
you are and near Chicago where I am,

24
00:00:57,439 --> 00:00:58,640
but we're gonna get through it. We have

25
00:00:58,640 --> 00:00:59,920
a lot to talk about. And I also

26
00:00:59,920 --> 00:01:01,199
wanna say you're gonna be speaking at our

27
00:01:01,199 --> 00:01:03,280
spring payer issues roundtable. Really looking forward to

28
00:01:03,280 --> 00:01:05,439
that, Sherry, as well. Yes. I have been

29
00:01:05,439 --> 00:01:08,000
there several times, and I'm super excited. It's

30
00:01:08,000 --> 00:01:09,995
coming up quickly. It is. It's sneaking up

31
00:01:09,995 --> 00:01:11,435
on us. Can't wait to have you back.

32
00:01:11,435 --> 00:01:13,194
And, you know, before we dive into some

33
00:01:13,194 --> 00:01:14,715
topics I I wanna get your perspective on,

34
00:01:14,715 --> 00:01:15,834
I was wondering if you could please just

35
00:01:15,834 --> 00:01:18,155
share a little bit about your background and

36
00:01:18,155 --> 00:01:21,115
your journey in health care. Yeah. Absolutely. So

37
00:01:21,115 --> 00:01:23,420
I've been in health care for it's probably

38
00:01:23,420 --> 00:01:25,500
been thirty years now. I can't believe that,

39
00:01:25,500 --> 00:01:28,060
but I've worked in all aspects of health

40
00:01:28,060 --> 00:01:29,680
care, payer side,

41
00:01:30,379 --> 00:01:32,959
health system side, vendor side.

42
00:01:33,340 --> 00:01:35,579
So I've really seen, you know, seen it

43
00:01:35,579 --> 00:01:37,515
from all sides of the industry.

44
00:01:37,894 --> 00:01:39,894
But, also, I'm a consumer of health care,

45
00:01:39,894 --> 00:01:41,575
and I and I wanna bring some of

46
00:01:41,575 --> 00:01:44,634
that perspective to our conversation today too.

47
00:01:45,254 --> 00:01:45,994
Most recently,

48
00:01:46,295 --> 00:01:49,015
I was with UCare, a regional plan out

49
00:01:49,015 --> 00:01:49,994
of Minneapolis,

50
00:01:50,599 --> 00:01:53,159
and my position was the vice president of

51
00:01:53,159 --> 00:01:56,700
member enrollment and premium billing. So the operational

52
00:01:56,840 --> 00:01:58,599
side of the health plan, which I think

53
00:01:58,599 --> 00:02:01,020
we'll also get into discussing today.

54
00:02:01,880 --> 00:02:03,880
Absolutely. Thanks so much for sharing your background,

55
00:02:03,880 --> 00:02:05,819
Sherry. And to get to our first topic,

56
00:02:06,174 --> 00:02:07,635
I was wondering if you could please

57
00:02:08,254 --> 00:02:09,615
just tell us, you know, about kind of

58
00:02:09,615 --> 00:02:10,995
the relationships with

59
00:02:11,455 --> 00:02:11,955
providers

60
00:02:12,895 --> 00:02:14,495
and payers. You know, we're we're seeing a

61
00:02:14,495 --> 00:02:16,354
change as as both sides,

62
00:02:17,215 --> 00:02:19,694
face cost pressure and workforce shortages. So are

63
00:02:19,694 --> 00:02:22,050
you seeing that relationship change, because of those

64
00:02:22,050 --> 00:02:23,430
elements and how?

65
00:02:23,889 --> 00:02:26,449
Yeah. Absolutely. Having worked both on a health

66
00:02:26,449 --> 00:02:28,849
plan and a health system, I've certainly seen

67
00:02:28,849 --> 00:02:30,870
things change over the years, and

68
00:02:31,169 --> 00:02:32,530
this is where I wanted to bring in

69
00:02:32,530 --> 00:02:33,830
a little bit of my consumer

70
00:02:34,284 --> 00:02:35,344
perspective as well.

71
00:02:36,044 --> 00:02:38,044
Most recently, I had I called it the

72
00:02:38,044 --> 00:02:39,425
gift that kept on giving.

73
00:02:39,805 --> 00:02:42,925
Just before Christmas, I had a kidney stone

74
00:02:42,925 --> 00:02:43,824
with complications,

75
00:02:44,284 --> 00:02:46,125
and I ended up in the hospital a

76
00:02:46,125 --> 00:02:49,104
couple times. And I've just been so surprised

77
00:02:49,370 --> 00:02:50,750
at how quickly

78
00:02:51,530 --> 00:02:54,569
the health system has build the health plan

79
00:02:54,569 --> 00:02:57,449
and how quickly the health plan has processed

80
00:02:57,449 --> 00:02:59,769
the claims for the health system and then

81
00:02:59,769 --> 00:03:02,189
how quickly the health system has,

82
00:03:02,914 --> 00:03:03,814
billed me.

83
00:03:04,194 --> 00:03:06,354
And it's really been a change over the

84
00:03:06,354 --> 00:03:08,594
years because I remember working in a health

85
00:03:08,594 --> 00:03:11,155
system and it wasn't unusual for someone to

86
00:03:11,155 --> 00:03:13,474
get a bill three, four, or five months

87
00:03:13,474 --> 00:03:14,775
after they'd had service,

88
00:03:15,090 --> 00:03:17,170
And there also were complaints about the health

89
00:03:17,170 --> 00:03:19,490
plan and how they deny everything and it

90
00:03:19,490 --> 00:03:21,030
was seen as a delay tactic.

91
00:03:21,490 --> 00:03:23,510
So I think one of the ways that,

92
00:03:24,050 --> 00:03:26,689
they've started working together is really with that

93
00:03:26,689 --> 00:03:28,069
efficiency and accuracy

94
00:03:28,370 --> 00:03:29,270
around payments

95
00:03:29,775 --> 00:03:31,715
so that the payments are flowing

96
00:03:32,014 --> 00:03:33,794
to the health system

97
00:03:34,335 --> 00:03:36,254
and then the health system can bill the

98
00:03:36,254 --> 00:03:38,335
patient and the money's coming in the door

99
00:03:38,335 --> 00:03:38,995
more quickly.

100
00:03:39,455 --> 00:03:41,935
So it was just a recent experience that

101
00:03:41,935 --> 00:03:44,835
reminded me how both, I'll call it sides,

102
00:03:45,340 --> 00:03:47,919
are really focused on that operational

103
00:03:48,379 --> 00:03:48,879
efficiency

104
00:03:49,419 --> 00:03:50,159
and accuracy.

105
00:03:50,780 --> 00:03:51,280
And,

106
00:03:51,900 --> 00:03:52,719
both entities

107
00:03:53,180 --> 00:03:55,280
are really looking at payment integrity

108
00:03:55,979 --> 00:03:58,379
so that the health systems are able to

109
00:03:58,379 --> 00:04:01,055
get, you know, every penny they're contractually

110
00:04:01,435 --> 00:04:02,814
obligated to receive,

111
00:04:03,115 --> 00:04:05,354
and the health plan also doesn't wanna pay

112
00:04:05,354 --> 00:04:08,474
any more than it's contractually obligated to pay.

113
00:04:08,474 --> 00:04:11,594
So I've really seen a change in how

114
00:04:11,594 --> 00:04:12,574
those financial

115
00:04:12,875 --> 00:04:13,375
payments,

116
00:04:14,155 --> 00:04:16,254
the timeliness of those, I guess.

117
00:04:17,250 --> 00:04:18,850
Would you also say, Sherry, that just because

118
00:04:18,850 --> 00:04:21,189
of, you know, the regulations everyone's up against,

119
00:04:21,410 --> 00:04:21,910
the

120
00:04:22,210 --> 00:04:24,370
the the payer provider relationship, it just kind

121
00:04:24,370 --> 00:04:26,689
of does it seem less transactional now, maybe,

122
00:04:26,689 --> 00:04:27,670
than it used to?

123
00:04:28,544 --> 00:04:31,264
Well, you know, that's an interesting question because

124
00:04:31,264 --> 00:04:33,745
I think it is still, you know, quite

125
00:04:33,745 --> 00:04:36,144
transactional when we talk about, you know, claims

126
00:04:36,144 --> 00:04:37,285
processing and whatnot.

127
00:04:37,745 --> 00:04:41,160
But I do think that people have started,

128
00:04:41,160 --> 00:04:43,319
and it probably depends on the plan and

129
00:04:43,319 --> 00:04:45,800
the system, of course. But I think people

130
00:04:45,800 --> 00:04:48,199
have started to recognize, like, hey. We're in

131
00:04:48,199 --> 00:04:48,939
this together.

132
00:04:49,319 --> 00:04:52,680
Yep. Yep. How do we work together to,

133
00:04:52,680 --> 00:04:54,300
you know, our our mutually

134
00:04:54,680 --> 00:04:55,979
beneficial success?

135
00:04:56,564 --> 00:04:58,745
So I do think it has become,

136
00:04:59,685 --> 00:05:02,185
more relational in a transactional

137
00:05:02,564 --> 00:05:05,365
business, if that makes sense. Yeah. Absolutely. Yes.

138
00:05:05,365 --> 00:05:07,685
Thank you. And where do you see the

139
00:05:07,685 --> 00:05:10,824
biggest gap today between payer strategy and operational

140
00:05:11,044 --> 00:05:11,544
execution?

141
00:05:12,810 --> 00:05:14,970
I really like that question too. And and,

142
00:05:14,970 --> 00:05:17,129
again, you know, it probably varies by plan,

143
00:05:17,129 --> 00:05:19,550
but what I've seen sitting on the operation

144
00:05:19,610 --> 00:05:21,230
side of the house is

145
00:05:21,689 --> 00:05:25,149
quite often we have so many initiatives

146
00:05:25,529 --> 00:05:27,105
that we're trying to implement

147
00:05:27,485 --> 00:05:29,024
in support of the strategy.

148
00:05:29,644 --> 00:05:32,204
And so I find where the gap is

149
00:05:32,204 --> 00:05:34,225
is taking on too many things,

150
00:05:34,925 --> 00:05:36,625
not having a good prioritization

151
00:05:37,324 --> 00:05:37,824
system,

152
00:05:38,330 --> 00:05:41,370
a good governance system by which you decide

153
00:05:41,370 --> 00:05:44,110
which initiatives are coming first, second, third.

154
00:05:44,490 --> 00:05:45,529
And if,

155
00:05:46,730 --> 00:05:48,970
if as an organization, you say, you know,

156
00:05:48,970 --> 00:05:50,490
no. We can't do one thing at a

157
00:05:50,490 --> 00:05:52,330
time. We really have to do two or

158
00:05:52,330 --> 00:05:54,444
three things at a time. Then how are

159
00:05:54,444 --> 00:05:57,564
those funded and resourced? Because if you're using

160
00:05:57,564 --> 00:05:59,884
the same resources to try to do all

161
00:05:59,884 --> 00:06:03,564
three, it's either gonna be at the risk

162
00:06:03,564 --> 00:06:04,225
of quality

163
00:06:04,845 --> 00:06:07,099
or at the risk timeliness or at the

164
00:06:07,099 --> 00:06:09,899
risk of spend. So I do think that

165
00:06:09,899 --> 00:06:12,860
there's a big gap around, you know, what

166
00:06:12,860 --> 00:06:13,759
are the priorities

167
00:06:14,139 --> 00:06:17,120
and how are we going to accomplish those.

168
00:06:18,024 --> 00:06:19,464
Yeah. Absolutely. I think you're right with that.

169
00:06:19,464 --> 00:06:21,144
And and then I also want to ask

170
00:06:21,144 --> 00:06:24,024
you, what's one investment or initiative you believe

171
00:06:24,024 --> 00:06:26,584
will most reshape how health plans operate over

172
00:06:26,584 --> 00:06:28,044
the next two to three years?

173
00:06:28,425 --> 00:06:30,125
Yeah. Probably not a surprise.

174
00:06:30,664 --> 00:06:32,850
I'll say AI. I'm a strong

175
00:06:33,629 --> 00:06:35,569
supporter, advocate of AI.

176
00:06:35,870 --> 00:06:38,590
I certainly understand the risks there, and I

177
00:06:38,590 --> 00:06:41,250
also think that people have to be,

178
00:06:42,830 --> 00:06:45,150
thoughtful around, you know, how they use it

179
00:06:45,150 --> 00:06:47,009
and how they're going to use it. I

180
00:06:47,295 --> 00:06:49,215
I think what's happened is, you know, people

181
00:06:49,215 --> 00:06:51,775
have clamored and said, we need AI, and

182
00:06:51,775 --> 00:06:53,875
they don't know how to use it. So

183
00:06:54,175 --> 00:06:56,435
I also believe we need an investment

184
00:06:56,814 --> 00:06:58,835
in the people who can straddle

185
00:06:59,215 --> 00:07:00,754
technology and operations.

186
00:07:01,449 --> 00:07:03,470
And I know in my own experience,

187
00:07:04,009 --> 00:07:07,069
when we wanted to implement some robotic process

188
00:07:07,210 --> 00:07:07,710
automation,

189
00:07:08,410 --> 00:07:10,649
the IT team came in and said, you

190
00:07:10,649 --> 00:07:12,170
know, okay. What do you want us to

191
00:07:12,170 --> 00:07:14,595
do? And my team was like, well, what

192
00:07:14,754 --> 00:07:16,834
can you do? You know? We didn't know.

193
00:07:16,834 --> 00:07:18,454
We didn't know what was possible.

194
00:07:18,915 --> 00:07:20,995
So we really needed those people who could

195
00:07:20,995 --> 00:07:23,314
look at the operations and say, here's an

196
00:07:23,314 --> 00:07:23,814
opportunity,

197
00:07:24,194 --> 00:07:26,035
and then, you know, the IT people who

198
00:07:26,035 --> 00:07:28,389
could then go forth and build that. But

199
00:07:28,389 --> 00:07:30,870
I do think AI is gonna be really

200
00:07:30,870 --> 00:07:33,750
helpful in in so many ways. And I

201
00:07:33,750 --> 00:07:35,289
also think that's an opportunity

202
00:07:35,669 --> 00:07:36,729
for the payer,

203
00:07:37,349 --> 00:07:38,649
health system partnership

204
00:07:39,110 --> 00:07:41,750
because perhaps it's the payer who invests in

205
00:07:41,750 --> 00:07:44,455
AI who can then provide data to the

206
00:07:44,455 --> 00:07:47,355
health system in terms of outreach and

207
00:07:47,814 --> 00:07:50,455
and patients at risk, etcetera. But I do

208
00:07:50,455 --> 00:07:52,314
think AI is gonna be a game changer.

209
00:07:53,254 --> 00:07:54,990
With AI, you know, I kinda for everyone,

210
00:07:54,990 --> 00:07:56,430
but especially on on the payer side, do

211
00:07:56,430 --> 00:07:57,790
you think it's one of those things that

212
00:07:57,790 --> 00:08:00,430
as more uses are rolled out for it,

213
00:08:00,430 --> 00:08:02,029
you know, to to save time, there should

214
00:08:02,029 --> 00:08:04,189
be more education and and more training too?

215
00:08:04,189 --> 00:08:06,129
Should companies invest in that as well?

216
00:08:06,944 --> 00:08:09,105
I think so. I I think you're spot

217
00:08:09,105 --> 00:08:10,004
on. And

218
00:08:10,384 --> 00:08:11,285
how do you,

219
00:08:11,745 --> 00:08:14,705
how does one share those cases that have

220
00:08:14,705 --> 00:08:17,685
been really successful? I think that's another challenge

221
00:08:18,064 --> 00:08:20,417
that maybe one department or one functional area

222
00:08:20,417 --> 00:08:20,545
has really leveraged. Either it's, you know, robotic

223
00:08:20,545 --> 00:08:21,365
process automation,

224
00:08:22,500 --> 00:08:23,000
leveraged,

225
00:08:23,860 --> 00:08:26,980
either it's, you know, robotic process automation, AI

226
00:08:26,980 --> 00:08:29,620
globally, whatever it is. But how does the

227
00:08:29,620 --> 00:08:32,679
rest of the organization know what was done

228
00:08:32,740 --> 00:08:34,899
so that they can start thinking about, oh,

229
00:08:34,899 --> 00:08:36,580
how might that apply to me? And then

230
00:08:36,580 --> 00:08:38,784
you get that spread. So I do think

231
00:08:38,784 --> 00:08:40,725
it's both the, education

232
00:08:41,824 --> 00:08:43,664
on how to use it, but also the

233
00:08:43,664 --> 00:08:45,845
communication on how it's been used.

234
00:08:47,024 --> 00:08:49,745
If you could change one regulatory or industry

235
00:08:49,745 --> 00:08:51,730
practice tomorrow to improve

236
00:08:52,029 --> 00:08:54,190
affordability and access, what would it be and

237
00:08:54,190 --> 00:08:57,470
why? Magic wand time. Right? Get out that

238
00:08:57,470 --> 00:08:58,370
magic wand.

239
00:08:58,909 --> 00:09:01,090
I don't have one specific regulation.

240
00:09:01,629 --> 00:09:04,269
What I've said for a long time is

241
00:09:04,269 --> 00:09:06,875
that I think we need to decide who,

242
00:09:06,875 --> 00:09:09,674
and I'll say air quotes, owns the patient

243
00:09:09,674 --> 00:09:10,575
or the member.

244
00:09:10,955 --> 00:09:14,075
We have the health system that's managing the

245
00:09:14,075 --> 00:09:16,554
care. We have the health plan who's trying

246
00:09:16,554 --> 00:09:18,014
to manage chronic disease.

247
00:09:18,649 --> 00:09:21,690
Much of these things are because of of

248
00:09:21,690 --> 00:09:22,190
regulation

249
00:09:22,970 --> 00:09:24,429
that we're both obligated

250
00:09:24,730 --> 00:09:26,570
to do that. And I just think it

251
00:09:26,570 --> 00:09:29,370
adds cost to the system, and I'm not

252
00:09:29,370 --> 00:09:30,410
sure it,

253
00:09:31,049 --> 00:09:34,024
benefits outcomes to have two parties

254
00:09:34,725 --> 00:09:36,264
trying to manage that.

255
00:09:36,804 --> 00:09:38,964
And I use an example of of my

256
00:09:38,964 --> 00:09:39,464
mother-in-law.

257
00:09:39,845 --> 00:09:40,325
She's,

258
00:09:40,725 --> 00:09:43,524
98 years old, and she has a care

259
00:09:43,524 --> 00:09:46,004
manager from her health system, and she has

260
00:09:46,004 --> 00:09:48,565
a care manager from her health plan. If

261
00:09:48,565 --> 00:09:50,860
you talk to her, the nurse called. She

262
00:09:50,860 --> 00:09:53,740
doesn't realize she has two nurses. She doesn't

263
00:09:53,740 --> 00:09:56,460
know they're from different places. And so I'm

264
00:09:56,460 --> 00:09:59,259
fairly certain that neither nurse has gotten her

265
00:09:59,259 --> 00:09:59,759
full,

266
00:10:00,540 --> 00:10:01,440
health picture

267
00:10:01,914 --> 00:10:04,315
because she thinks she already told the nurse

268
00:10:04,315 --> 00:10:07,355
that. And that's just a small example of,

269
00:10:07,355 --> 00:10:08,414
you know, that's duplicative

270
00:10:08,875 --> 00:10:11,595
spend on a care manager by both the

271
00:10:11,595 --> 00:10:13,835
health system and the health plan. So I

272
00:10:13,835 --> 00:10:15,134
would love to see

273
00:10:15,674 --> 00:10:16,500
the health systems

274
00:10:17,539 --> 00:10:19,159
plans along with regulators

275
00:10:19,940 --> 00:10:22,519
coming together and saying, you know, who actually

276
00:10:22,740 --> 00:10:24,279
owns this relationship

277
00:10:25,139 --> 00:10:26,919
and who supports the relationship.

278
00:10:27,620 --> 00:10:29,220
And I think we could take out a

279
00:10:29,220 --> 00:10:31,720
tremendous amount of spend in the system.

280
00:10:32,634 --> 00:10:34,154
Yeah. I think that's a great personal example

281
00:10:34,154 --> 00:10:35,834
of some things that obviously can be ironed

282
00:10:35,834 --> 00:10:37,434
out with all that. So thank you for

283
00:10:37,434 --> 00:10:37,934
sharing.

284
00:10:38,315 --> 00:10:39,754
And the last thing I wanna ask you,

285
00:10:39,754 --> 00:10:41,995
Sherry, is what issue do you think is

286
00:10:41,995 --> 00:10:44,554
putting the most pressure on health plan margins

287
00:10:44,554 --> 00:10:45,294
right now?

288
00:10:45,779 --> 00:10:47,620
And how would how would you respond differently

289
00:10:47,620 --> 00:10:49,559
to that in in 2026?

290
00:10:50,579 --> 00:10:52,279
Oh, that's a difficult question.

291
00:10:53,220 --> 00:10:54,360
I think everyone

292
00:10:54,899 --> 00:10:55,399
is

293
00:10:55,860 --> 00:10:58,500
challenged on the health plan side by the

294
00:10:58,500 --> 00:10:59,705
rates, especially

295
00:11:00,085 --> 00:11:01,065
if you're in a,

296
00:11:01,764 --> 00:11:03,845
med if you have a Medicaid membership and

297
00:11:03,845 --> 00:11:05,205
certainly Medicare too,

298
00:11:05,925 --> 00:11:07,225
the rates are challenging.

299
00:11:08,165 --> 00:11:08,665
And,

300
00:11:09,365 --> 00:11:11,039
you know, there's always the advocacy

301
00:11:18,320 --> 00:11:20,740
banding together maybe as,

302
00:11:21,600 --> 00:11:22,899
plans within a

303
00:11:23,355 --> 00:11:26,975
geographical area or with, like, membership to advocate

304
00:11:27,115 --> 00:11:29,514
together so it's not, you know, one plan

305
00:11:29,514 --> 00:11:31,674
saying this isn't enough. I think that's really

306
00:11:31,674 --> 00:11:32,174
important.

307
00:11:32,875 --> 00:11:34,875
I also think, you know, the rates are

308
00:11:34,875 --> 00:11:37,754
the rates. And so given that those are

309
00:11:37,754 --> 00:11:40,440
the rates, what can we do internally

310
00:11:41,299 --> 00:11:42,039
to actually,

311
00:11:42,500 --> 00:11:44,580
you know, try to work within those rates?

312
00:11:44,580 --> 00:11:46,759
But I do think that the

313
00:11:47,220 --> 00:11:49,700
the rates are something I continue to hear

314
00:11:49,700 --> 00:11:51,960
from plans across the country.

315
00:11:52,815 --> 00:11:54,415
Well, Sherry, thanks so much for joining us

316
00:11:54,415 --> 00:11:56,514
on the podcast and for a great informative

317
00:11:56,654 --> 00:11:58,495
conversation. We're looking forward to having you speak

318
00:11:58,495 --> 00:11:59,715
with us again in April.

319
00:12:00,335 --> 00:12:02,735
Absolutely. I'm looking forward to it. So I'll

320
00:12:02,735 --> 00:12:05,235
see everyone in Chicago in April.