1 00:00:00,080 --> 00:00:02,480 Hi, everyone. This is Erica Spicer Mason with 2 00:00:02,480 --> 00:00:04,639 Becker's Healthcare. Thank you so much for tuning 3 00:00:04,639 --> 00:00:06,899 into the Becker's Healthcare podcast series. 4 00:00:07,279 --> 00:00:09,300 So today, we're going to talk about legacy 5 00:00:09,359 --> 00:00:11,219 systems versus patient access 6 00:00:11,599 --> 00:00:14,259 and how to transform payer and provider alliances. 7 00:00:14,974 --> 00:00:16,815 And joining me for this discussion are two 8 00:00:16,815 --> 00:00:18,114 leaders from Verifiable. 9 00:00:18,495 --> 00:00:20,515 We have with us Brooke West, president, 10 00:00:20,894 --> 00:00:23,475 and Jocelyn Wood, senior solutions consultant. 11 00:00:24,175 --> 00:00:25,775 Brooke and Jocelyn, thank you so much for 12 00:00:25,775 --> 00:00:27,695 making time for Becker's today and for coming 13 00:00:27,695 --> 00:00:28,435 on the podcast. 14 00:00:29,199 --> 00:00:30,420 Thanks for having us. 15 00:00:31,039 --> 00:00:33,200 Really happy to have you both. And just 16 00:00:33,200 --> 00:00:34,879 to kind of give a bit of context 17 00:00:34,879 --> 00:00:36,399 for our listeners, I wanted to see if 18 00:00:36,399 --> 00:00:37,920 you could both just share a little bit 19 00:00:37,920 --> 00:00:40,479 more about yourselves, your work in health care, 20 00:00:40,479 --> 00:00:42,479 whatever you think would be helpful for our 21 00:00:42,479 --> 00:00:43,539 listeners to know. 22 00:00:43,935 --> 00:00:45,614 And, Brooke, how about you can get us 23 00:00:45,614 --> 00:00:46,594 started with that? 24 00:00:47,134 --> 00:00:49,375 Sounds good. Thanks for having us, Erica. My 25 00:00:49,375 --> 00:00:51,534 name is Brooke West, and I'm president of 26 00:00:51,534 --> 00:00:52,034 Verifiable. 27 00:00:52,975 --> 00:00:55,075 I've just joined this past December. 28 00:00:55,695 --> 00:00:57,960 My career arc up until this point has 29 00:00:57,960 --> 00:01:00,359 always been in software and technology, and it 30 00:01:00,359 --> 00:01:02,600 was about twelve years ago that I got 31 00:01:02,600 --> 00:01:04,920 into health care. It it was really quite 32 00:01:04,920 --> 00:01:05,560 a moment, 33 00:01:06,040 --> 00:01:08,040 when I began my first role in health 34 00:01:08,040 --> 00:01:09,560 care as I realized that I was missing 35 00:01:09,560 --> 00:01:11,385 purpose in my career and didn't know it 36 00:01:11,704 --> 00:01:13,465 up to that point. And that at that 37 00:01:13,465 --> 00:01:15,385 point, you know, now I was lucky enough 38 00:01:15,385 --> 00:01:16,665 to be able to do what I love 39 00:01:16,665 --> 00:01:18,344 to do, which is drive go to market 40 00:01:18,344 --> 00:01:18,844 strategies. 41 00:01:19,305 --> 00:01:21,145 But that this time the result of my 42 00:01:21,145 --> 00:01:23,564 work could impact a human life. 43 00:01:24,185 --> 00:01:26,505 It's pretty hard to do anything different from 44 00:01:26,505 --> 00:01:27,005 there. 45 00:01:27,459 --> 00:01:30,019 So since then I've been on a career 46 00:01:30,019 --> 00:01:32,040 world tour of health care experiencing 47 00:01:32,819 --> 00:01:35,060 roles that address all different sides of health 48 00:01:35,060 --> 00:01:37,159 care including electronic health records, 49 00:01:37,459 --> 00:01:39,319 behavioral health, primary care, 50 00:01:39,984 --> 00:01:42,224 the employer market of healthcare centers of excellence, 51 00:01:42,224 --> 00:01:43,125 bundled payments. 52 00:01:43,744 --> 00:01:45,265 And now I'm thrilled to be part of 53 00:01:45,265 --> 00:01:47,125 the verifiable movement to transform 54 00:01:47,744 --> 00:01:50,625 the very first domino that falls in healthcare 55 00:01:50,625 --> 00:01:51,685 which is credentialing. 56 00:01:52,500 --> 00:01:55,239 Without it, healthcare would not happen full stop. 57 00:01:55,700 --> 00:01:58,259 Providers simply cannot see patients if they're not 58 00:01:58,259 --> 00:01:58,759 credentialed. 59 00:01:59,299 --> 00:02:01,140 And the state of credentialing is in dire 60 00:02:01,140 --> 00:02:03,939 need of transformation and automation and it's it's 61 00:02:03,939 --> 00:02:05,560 really the epitome of legacy 62 00:02:06,085 --> 00:02:09,145 as it's it's incredibly costly, labor intensive, 63 00:02:09,685 --> 00:02:10,985 you know, all the things. 64 00:02:11,525 --> 00:02:14,645 So verifiable, we exist to change that and 65 00:02:14,645 --> 00:02:17,145 get high quality providers seeing patients faster 66 00:02:17,604 --> 00:02:20,004 at a significantly lower cost to the payer, 67 00:02:20,004 --> 00:02:21,385 provider, or health system. 68 00:02:22,590 --> 00:02:24,909 Brooke, what a great overview, and thanks so 69 00:02:24,909 --> 00:02:27,550 much for that initial framing on credentialing. Really 70 00:02:27,550 --> 00:02:30,030 interesting. And I know we'll get deeper into 71 00:02:30,030 --> 00:02:31,710 that as we go through the discussion, but 72 00:02:31,710 --> 00:02:32,510 really appreciate, 73 00:02:32,830 --> 00:02:34,290 kind of those high level insights. 74 00:02:34,830 --> 00:02:36,610 Jocelyn, would you like to go next? 75 00:02:37,085 --> 00:02:37,825 Hi, Erica. 76 00:02:38,365 --> 00:02:41,325 I'm Jocelyn Woods, senior solutions consultant here at 77 00:02:41,325 --> 00:02:43,885 Verifiable. I serve as a subject matter expert 78 00:02:43,885 --> 00:02:46,925 across credentialing, enrollment, privileging. I work really closely 79 00:02:46,925 --> 00:02:48,605 with our go to market teams to ensure 80 00:02:48,605 --> 00:02:50,944 we're meeting the complex needs of this industry. 81 00:02:51,229 --> 00:02:52,129 I joined Verifiable 82 00:02:52,590 --> 00:02:54,669 last May with nearly two decades of experience 83 00:02:54,669 --> 00:02:57,150 in health care. I've had leadership roles across 84 00:02:57,150 --> 00:02:59,889 national payers and provider groups in health systems. 85 00:03:00,110 --> 00:03:01,549 I've also sat on both sides of the 86 00:03:01,549 --> 00:03:04,829 credentialing table, leading CVO operations and managing provider 87 00:03:04,829 --> 00:03:06,985 relations, overseeing things like contracting. 88 00:03:07,444 --> 00:03:09,465 This broad lens that I brought to Verifiable 89 00:03:09,525 --> 00:03:11,284 gives me a deep appreciation for just how 90 00:03:11,284 --> 00:03:13,525 broken and burdensome the credentialing process has been 91 00:03:13,525 --> 00:03:16,004 for far too long. Verifiable is a solution 92 00:03:16,004 --> 00:03:17,444 that I wish that I had as a 93 00:03:17,444 --> 00:03:18,504 credentialing specialist 94 00:03:19,219 --> 00:03:20,580 back when I sat in a sea of 95 00:03:20,580 --> 00:03:23,379 cubicles surrounded by real paper, stamps, and rubber 96 00:03:23,379 --> 00:03:26,099 fingers. So the opportunity to help bring real 97 00:03:26,099 --> 00:03:28,020 meaningful change to such a critical piece of 98 00:03:28,020 --> 00:03:30,020 the health care puzzle made joining this team 99 00:03:30,020 --> 00:03:31,939 an easy decision for me. I'm proud to 100 00:03:31,939 --> 00:03:34,194 be part of a company that's reimagining what 101 00:03:34,194 --> 00:03:36,215 credentialing can and should look like. 102 00:03:37,555 --> 00:03:40,194 Thanks so much, Jocelyn. And so funny to 103 00:03:40,194 --> 00:03:42,594 hear you or at least envision that image 104 00:03:42,594 --> 00:03:45,394 of, a real cubicle with lots of paper 105 00:03:45,394 --> 00:03:47,394 flying around. It seems like a different lifetime, 106 00:03:47,394 --> 00:03:49,900 but was not that long ago, I suppose. 107 00:03:50,360 --> 00:03:52,439 But also appreciate this experience that you're bringing 108 00:03:52,439 --> 00:03:54,199 from the payer and provider side, and it 109 00:03:54,199 --> 00:03:56,139 sounds like both sides of credentialing too. 110 00:03:56,599 --> 00:03:58,519 So with that, let's let's get into this 111 00:03:58,519 --> 00:04:01,239 idea of payer and provider collaboration. I know 112 00:04:01,239 --> 00:04:02,860 I kind of teased that at the beginning. 113 00:04:03,254 --> 00:04:05,014 And it's often seen as a key strategy 114 00:04:05,014 --> 00:04:06,635 for improving patient access. 115 00:04:07,094 --> 00:04:09,335 So, Brooke, what are the biggest roadblocks that 116 00:04:09,335 --> 00:04:12,794 are preventing organizations from expanding their provider networks, 117 00:04:12,935 --> 00:04:16,134 and how do these changes ultimately affect patient 118 00:04:16,134 --> 00:04:16,634 access? 119 00:04:17,339 --> 00:04:18,879 Yeah. What are the biggest roadblocks? 120 00:04:19,339 --> 00:04:20,399 Legacy systems. 121 00:04:20,699 --> 00:04:22,959 Legacy systems are the biggest roadblocks. 122 00:04:23,500 --> 00:04:24,480 They're expensive, 123 00:04:25,339 --> 00:04:25,839 slow, 124 00:04:26,459 --> 00:04:27,120 a suboptimal 125 00:04:27,420 --> 00:04:30,399 provider experience, and they delay patient care. 126 00:04:30,894 --> 00:04:33,375 There's really not too much positive to say 127 00:04:33,375 --> 00:04:33,875 here. 128 00:04:34,495 --> 00:04:36,975 The the growth of partnerships between health plans 129 00:04:36,975 --> 00:04:38,354 and providers, it's essential. 130 00:04:38,735 --> 00:04:40,814 I feel like that's obvious saying that out 131 00:04:40,814 --> 00:04:41,314 loud. 132 00:04:41,774 --> 00:04:43,794 You know health plans wanna grow their networks 133 00:04:43,854 --> 00:04:46,035 while maintaining a certain level of quality 134 00:04:46,389 --> 00:04:48,730 while providers wanna get delegated. But 135 00:04:49,270 --> 00:04:52,009 there are incredibly long processing times, 136 00:04:52,470 --> 00:04:56,069 manual errors, sky high administrative costs, and lost 137 00:04:56,069 --> 00:04:58,470 revenue due to long processing times that can 138 00:04:58,470 --> 00:05:00,564 really get in the way. All of these 139 00:05:00,564 --> 00:05:02,264 have negative downstream implications 140 00:05:02,564 --> 00:05:03,625 on patient outcomes. 141 00:05:04,084 --> 00:05:06,805 Delayed credentialing timelines lead to longer wait times 142 00:05:06,805 --> 00:05:07,464 for care. 143 00:05:07,925 --> 00:05:10,745 You know, the provider experiences are not great. 144 00:05:10,884 --> 00:05:13,764 The operational costs are high and the revenue 145 00:05:13,764 --> 00:05:14,504 is delayed 146 00:05:14,860 --> 00:05:18,060 I e lost. So organizations, they've gotta be 147 00:05:18,060 --> 00:05:19,600 nimble and action oriented. 148 00:05:19,980 --> 00:05:23,100 The the lack of performance of legacy systems, 149 00:05:23,100 --> 00:05:26,080 it really holds them back from every perspective 150 00:05:26,220 --> 00:05:28,160 and it hinders their ability to scale 151 00:05:28,644 --> 00:05:30,644 and and remain compliant with all of the 152 00:05:30,644 --> 00:05:31,464 industry guidelines. 153 00:05:32,805 --> 00:05:34,805 Yeah. Really good points that you're raising here, 154 00:05:34,805 --> 00:05:36,104 Brooke. Thank you so much. 155 00:05:36,644 --> 00:05:38,964 And, Jocelyn, I know Brooke just touched on 156 00:05:38,964 --> 00:05:40,985 how legacy systems can affect 157 00:05:41,569 --> 00:05:44,209 really key processes and metrics like wait times 158 00:05:44,209 --> 00:05:46,129 for patient care and, of course, patient access 159 00:05:46,129 --> 00:05:46,629 metrics. 160 00:05:47,250 --> 00:05:49,490 Can you also touch on how legacy systems 161 00:05:49,490 --> 00:05:51,029 can affect speed and efficiency 162 00:05:51,649 --> 00:05:54,870 of processes that enable network growth, like credentialing 163 00:05:54,930 --> 00:05:56,689 and enrollment? And why is this something that 164 00:05:56,689 --> 00:05:58,904 leaders should think of as something that they 165 00:05:58,904 --> 00:06:01,964 need to address urgently? It's a great question. 166 00:06:02,264 --> 00:06:04,105 One of the major roadblocks that health care 167 00:06:04,105 --> 00:06:06,425 organizations face every day in the space of 168 00:06:06,425 --> 00:06:08,904 credentialing enrollment is just a sheer volume of 169 00:06:08,904 --> 00:06:11,165 paperwork and manual process that's still involved. 170 00:06:11,620 --> 00:06:12,439 Leads to inefficiencies, 171 00:06:12,819 --> 00:06:14,899 errors, delays, all of which have a ripple 172 00:06:14,899 --> 00:06:16,600 effect through the entire organization. 173 00:06:17,459 --> 00:06:20,419 Some specifics, manual data entry. Relying on manual 174 00:06:20,419 --> 00:06:22,180 data entry can lead to human errors. We're 175 00:06:22,180 --> 00:06:25,425 all human. Missing information, delayed updates, which all 176 00:06:25,425 --> 00:06:28,245 results in noncompliance or delayed reimbursements. 177 00:06:29,105 --> 00:06:32,064 Long credentialing timelines have always, been a barrier. 178 00:06:32,064 --> 00:06:34,305 They continue to be a barrier. Traditional systems 179 00:06:34,305 --> 00:06:36,705 often take weeks or even months to process 180 00:06:36,705 --> 00:06:38,645 provider credentialing and enrollment application. 181 00:06:38,959 --> 00:06:41,379 This delays the provider from accessing the network. 182 00:06:41,520 --> 00:06:44,080 This impacts care and delivery as well as 183 00:06:44,080 --> 00:06:45,139 reimbursement cycles. 184 00:06:45,520 --> 00:06:48,000 It's also a compliance risk. Keeping up with 185 00:06:48,000 --> 00:06:50,959 constantly evolving regulations and compliance requirements is another 186 00:06:50,959 --> 00:06:53,824 major issue. Legacy systems struggle to adapt to 187 00:06:53,824 --> 00:06:55,045 these changes and guidelines, 188 00:06:55,504 --> 00:06:58,384 leads to possible fines, penalties, and organizations for 189 00:06:58,384 --> 00:06:59,925 all who fail to meet these standards. 190 00:07:00,465 --> 00:07:01,444 Network optimization, 191 00:07:01,904 --> 00:07:02,805 without automation, 192 00:07:03,264 --> 00:07:06,004 monitoring and optimizing provider network is a manual, 193 00:07:06,310 --> 00:07:08,870 time consuming process that's prone to errors. This 194 00:07:08,870 --> 00:07:11,029 also affects the ability to quickly identify gaps 195 00:07:11,029 --> 00:07:14,169 in your network coverage and reduce unnecessary administrative 196 00:07:14,310 --> 00:07:14,810 overload. 197 00:07:15,189 --> 00:07:17,689 Previously, credentialing and monitoring has been somewhat overlooked. 198 00:07:18,069 --> 00:07:20,149 New updates to NCQA are going into effect 199 00:07:20,149 --> 00:07:21,644 on 07/01/2025, 200 00:07:21,644 --> 00:07:23,985 and they indicate a major shift in priority 201 00:07:24,125 --> 00:07:27,245 towards achieving specific quality and compliance goals. It's 202 00:07:27,245 --> 00:07:30,284 essential that today's organizations adapt quickly for providers 203 00:07:30,284 --> 00:07:31,564 so that they can speed up the time 204 00:07:31,564 --> 00:07:33,404 to revenue. And for health plans looking to 205 00:07:33,404 --> 00:07:36,029 scale their networks while ensuring quality access, these 206 00:07:36,029 --> 00:07:37,790 new regulations are just a small part, I 207 00:07:37,790 --> 00:07:39,389 think, of what's driving the need for more 208 00:07:39,389 --> 00:07:42,189 efficient and reliable credentialing processes, but it's a 209 00:07:42,189 --> 00:07:43,810 really good catalyst for the industry. 210 00:07:45,069 --> 00:07:48,110 Yeah. Absolutely. And, Jocelyn, I'm just wondering, you 211 00:07:48,110 --> 00:07:48,464 know, 212 00:07:48,944 --> 00:07:50,805 if you've seen any organizations 213 00:07:51,185 --> 00:07:54,305 make intentional improvements to their legacy systems, whether 214 00:07:54,305 --> 00:07:56,144 that's a new system or an upgrade, something 215 00:07:56,144 --> 00:07:58,225 along those lines, can you share an example 216 00:07:58,225 --> 00:08:00,725 of how improvements there have made a measurable 217 00:08:00,785 --> 00:08:01,285 impact? 218 00:08:02,210 --> 00:08:02,710 Absolutely. 219 00:08:03,250 --> 00:08:05,009 Here at Verifiable, we work with both health 220 00:08:05,009 --> 00:08:07,569 plans and providers of all sizes. But one 221 00:08:07,569 --> 00:08:09,569 recent example that comes to mind is a 222 00:08:09,569 --> 00:08:10,790 client of ours, MidiHealth. 223 00:08:11,330 --> 00:08:13,350 Now their goal was to close the menopause 224 00:08:13,490 --> 00:08:14,790 care gap by providing 225 00:08:15,285 --> 00:08:18,485 compliant provider networks nationwide. So after securing their 226 00:08:18,485 --> 00:08:20,085 series a funding in the fall of twenty 227 00:08:20,085 --> 00:08:22,965 twenty three, they had intentions to expand clinical 228 00:08:22,965 --> 00:08:26,185 availability to all 50 states by July 2024. 229 00:08:26,324 --> 00:08:28,564 But many health relies on nurse practitioners to 230 00:08:28,564 --> 00:08:30,540 deliver care, which means that they also had 231 00:08:30,540 --> 00:08:33,279 to hire physicians to fulfill state specific regulations 232 00:08:33,339 --> 00:08:36,860 surrounding collaborative agreements, all while maintaining affordability for 233 00:08:36,860 --> 00:08:39,899 their patients which required supporting four of the 234 00:08:39,899 --> 00:08:41,679 major health plans to provide reimbursable 235 00:08:42,299 --> 00:08:43,120 care everywhere. 236 00:08:43,695 --> 00:08:46,195 The level of automation and configurability was verifiable 237 00:08:46,254 --> 00:08:49,134 on Salesforce. It gave their internal team of 238 00:08:49,134 --> 00:08:51,215 two everything that they needed to manage their 239 00:08:51,215 --> 00:08:53,535 compliance process at scale. And what we helped 240 00:08:53,535 --> 00:08:56,274 them do was achieve 50 state provider coverage, 241 00:08:56,919 --> 00:08:58,440 serve over 200,000 242 00:08:58,440 --> 00:09:00,759 patients to date, and shorten their credentialing turnaround 243 00:09:00,759 --> 00:09:02,540 times to just two days. 244 00:09:03,559 --> 00:09:05,639 Yeah. I really appreciate you sharing those numbers, 245 00:09:05,639 --> 00:09:06,139 Jocelyn. 246 00:09:06,679 --> 00:09:08,299 It was so helpful for our listeners. 247 00:09:08,679 --> 00:09:10,215 And, you know, I I know that we've 248 00:09:10,215 --> 00:09:12,375 talked about a lot of challenges here. And, 249 00:09:12,375 --> 00:09:14,634 Jocelyn, you even just touched on some upcoming 250 00:09:14,774 --> 00:09:15,915 NCQA changes. 251 00:09:16,375 --> 00:09:18,855 So what practical steps should leaders be taking 252 00:09:18,855 --> 00:09:20,955 right now to transform their operations? 253 00:09:21,335 --> 00:09:22,774 And, Jocelyn, maybe you can get us started 254 00:09:22,774 --> 00:09:23,894 with that, and then Brooke will kick it 255 00:09:23,894 --> 00:09:25,399 over to you. Absolutely. 256 00:09:25,940 --> 00:09:28,500 I think some actionable strategies that organizations can 257 00:09:28,500 --> 00:09:30,440 implement to become more agile and efficient, 258 00:09:30,819 --> 00:09:33,620 prior automation, shift from manual paper based process 259 00:09:33,620 --> 00:09:36,579 to automated solutions, implement systems that automate the 260 00:09:36,579 --> 00:09:39,625 credentialing enrollment and compliance monitoring process, and in 261 00:09:39,625 --> 00:09:41,865 turn, it will reduce your timelines, minimize your 262 00:09:41,865 --> 00:09:43,324 errors, and lower your costs. 263 00:09:43,944 --> 00:09:46,824 Integrate your systems. Moving to integrated platforms where 264 00:09:46,824 --> 00:09:50,365 credentialing enrollment provided data linked can streamline operations 265 00:09:50,424 --> 00:09:52,584 and reduce the need for duplicated data entry. 266 00:09:52,584 --> 00:09:54,424 This helps ensures that all systems are in 267 00:09:54,424 --> 00:09:57,180 sync and compliance is being continuously monitored throughout 268 00:09:57,180 --> 00:09:57,840 the process. 269 00:09:58,620 --> 00:10:00,480 Start to focus on data analytics. 270 00:10:00,940 --> 00:10:03,899 Leverage analytics to track performance metrics, identify where 271 00:10:03,899 --> 00:10:06,560 your bottlenecks are, and improve your decision making. 272 00:10:06,620 --> 00:10:09,735 For example, monitoring credentialing timelines and identifying areas 273 00:10:09,735 --> 00:10:11,835 for improvement can lead to more efficient operations. 274 00:10:12,695 --> 00:10:15,175 Keep up with continuous training and education, ensuring 275 00:10:15,175 --> 00:10:17,254 that staff are continuously trained on all new 276 00:10:17,254 --> 00:10:19,254 technology, what are the new what the new 277 00:10:19,254 --> 00:10:21,355 compliance standards are, and the best practices. 278 00:10:21,769 --> 00:10:23,210 This is gonna be crucial for making the 279 00:10:23,210 --> 00:10:24,350 most of your new system. 280 00:10:24,809 --> 00:10:27,129 You also wanna invest in scalable solutions. So 281 00:10:27,129 --> 00:10:29,929 choose systems that are scalable, flexible, and capable 282 00:10:29,929 --> 00:10:32,409 of adapting to new regulations and the and 283 00:10:32,409 --> 00:10:34,350 growing patient provider networks. 284 00:10:35,554 --> 00:10:37,394 Yeah. Thank you so much, Jocelyn. So I'm 285 00:10:37,394 --> 00:10:38,294 hearing automation, 286 00:10:38,995 --> 00:10:40,934 integrated systems, data analytics. 287 00:10:41,315 --> 00:10:42,855 Brooke, what else would you add? 288 00:10:43,475 --> 00:10:45,575 What I would add is that what Jocelyn 289 00:10:45,634 --> 00:10:48,455 just outlined is really not industry specific. 290 00:10:48,899 --> 00:10:51,139 It could be applied to almost every industry. 291 00:10:51,139 --> 00:10:52,120 And quite frankly, 292 00:10:52,500 --> 00:10:55,299 these changes have happened in almost every other 293 00:10:55,299 --> 00:10:57,720 industry. So it's a tried and true playbook. 294 00:10:58,179 --> 00:10:59,559 And it will help providers 295 00:11:00,179 --> 00:11:01,720 to get in network faster, 296 00:11:02,264 --> 00:11:03,565 improve patient access, 297 00:11:03,865 --> 00:11:06,425 you know, while driving efficiency and cost savings 298 00:11:06,425 --> 00:11:07,085 for payers. 299 00:11:08,105 --> 00:11:10,665 Yeah. Thanks so much, Brooke. And I've learned 300 00:11:10,665 --> 00:11:12,264 a lot in our short discussion today, so 301 00:11:12,264 --> 00:11:14,024 I just wanna thank you so much thank 302 00:11:14,024 --> 00:11:15,725 you both so much for the insights. 303 00:11:16,160 --> 00:11:18,399 Before we close, is there anything else that 304 00:11:18,399 --> 00:11:20,160 maybe we missed or that you'd like to 305 00:11:20,160 --> 00:11:22,080 add that we haven't covered yet? And, Brooke, 306 00:11:22,080 --> 00:11:23,680 let's let's stick with you since you just 307 00:11:23,680 --> 00:11:25,379 so kindly answered the last question. 308 00:11:25,840 --> 00:11:26,340 Sure. 309 00:11:26,960 --> 00:11:28,899 What I would say is don't wait. 310 00:11:29,554 --> 00:11:31,414 Don't wait to make these changes. 311 00:11:32,034 --> 00:11:34,115 With every day that ticks on with payers 312 00:11:34,115 --> 00:11:36,514 and legacy systems, they go deeper into the 313 00:11:36,514 --> 00:11:39,554 hole of inefficiency and unnecessary cost, and it 314 00:11:39,554 --> 00:11:41,875 will be harder to climb out. And this 315 00:11:41,875 --> 00:11:44,195 concept of automation, as I just mentioned, it's 316 00:11:44,195 --> 00:11:46,709 not, you know, it isn't new. And it's 317 00:11:46,709 --> 00:11:49,429 proven in many many other industries and even 318 00:11:49,429 --> 00:11:51,669 in pockets of healthcare. So the risk is 319 00:11:51,669 --> 00:11:52,490 very low, 320 00:11:53,110 --> 00:11:54,570 with significant upside. 321 00:11:54,950 --> 00:11:57,589 And with NCQA changes as motivation, I would 322 00:11:57,589 --> 00:12:00,330 encourage leaders to act now. Incredible upside, 323 00:12:00,684 --> 00:12:03,105 you know, with cost savings and accelerated revenue 324 00:12:03,165 --> 00:12:03,665 awaits. 325 00:12:04,845 --> 00:12:07,884 Yeah. Thanks so much, Brooke. And, Jocelyn, what 326 00:12:07,884 --> 00:12:09,425 would you say to close us out? 327 00:12:10,045 --> 00:12:11,805 Yeah. I I would say throughout my time 328 00:12:11,805 --> 00:12:13,565 in the credentialing space, I've never seen a 329 00:12:13,565 --> 00:12:16,289 company or a product solve problems with legacy 330 00:12:16,529 --> 00:12:19,649 systems and processes like Verifiable. Now I know 331 00:12:19,649 --> 00:12:22,690 I'm biased, but I chose to join this 332 00:12:22,690 --> 00:12:24,690 company because I think that they're taking the 333 00:12:24,690 --> 00:12:27,169 right approach to improve the specific part of 334 00:12:27,169 --> 00:12:29,649 health care. It's so essential for advancing our 335 00:12:29,649 --> 00:12:30,149 industry. 336 00:12:30,575 --> 00:12:31,855 On that note, I'd just like to add 337 00:12:31,855 --> 00:12:33,375 that the Verifiable team is going to be 338 00:12:33,375 --> 00:12:36,654 at Becker's Healthcare payer issues roundtable event, April 339 00:12:36,654 --> 00:12:38,815 twenty eighth to twenty ninth in Chicago. So 340 00:12:38,815 --> 00:12:41,134 please swing by Booth 1023 or stop by 341 00:12:41,134 --> 00:12:43,375 our happy hour on April 28 from six 342 00:12:43,375 --> 00:12:46,129 to eight, and discover how Verifiable helps payers 343 00:12:46,129 --> 00:12:49,490 streamline credentialing, remain audit ready, and improve provider 344 00:12:49,490 --> 00:12:50,470 network operations. 345 00:12:51,889 --> 00:12:54,929 Jocelyn, so appreciate the shout out about Becker's 346 00:12:54,929 --> 00:12:57,330 event coming up soon. So hope to see 347 00:12:57,330 --> 00:12:58,389 listeners there. 348 00:12:59,024 --> 00:13:00,784 Thank you both so much again for your 349 00:13:00,784 --> 00:13:01,924 time and your insights. 350 00:13:02,464 --> 00:13:04,464 Thank you for having us. Thank you so 351 00:13:04,464 --> 00:13:06,784 much, Erica. And we'd also like to thank 352 00:13:06,784 --> 00:13:09,125 our podcast sponsor for today, Verifiable. 353 00:13:09,910 --> 00:13:11,590 Listeners, please be sure to tune in to 354 00:13:11,590 --> 00:13:14,150 more podcasts from Becker's Healthcare by visiting our 355 00:13:14,150 --> 00:13:17,370 podcast page at beckershospitalreview.com.