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This is Laura Dierdo with the Becker's Healthcare

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podcast. I'm thrilled today to be joined by

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Chris Wassel, president of marketing and strategic partnerships

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at Vantage Healthcare. Chris, it's a pleasure to

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have you on the podcast today.

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It's great to be here. Now I'm looking

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forward to our discussion and really getting into

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some of the big things that you're seeing

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in health care today,

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what you're looking forward to, and what you're

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excited about in terms of growth and development

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for the next year. But before we dive

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into my questions,

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can you tell me a little bit more

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about yourself and Vantage Healthcare?

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Yeah. Sure. So, again, I'm the head of

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strategy and development for,

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for Vantage. I have over 20 years experience

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in health care operations, development,

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value based payment, consulting, and network development.

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Prior to joining Vantage, I was

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a co managing director of

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Post Acute Care Planning Services, which is an

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organization

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that provides

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management and consulting services for ACOs,

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looking to build

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a post acute care provider network.

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Also was the cofounder of Accountacare, which is

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a health information

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technology company that

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works

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with value based payment

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organizations, particularly ACOs and

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hospitals that are involved in,

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bundled payment,

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models.

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Vantage Healthcare, just some background on Vantage. So

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we're the largest

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provider

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practice of its type in the northeast. We

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operate in the 6 New England states.

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We have over a 100 providers,

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physicians, nurse practitioners,

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care nurse care coordinators.

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We operate in over

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200

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skilled nursing facilities in assisted living communities throughout

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New England.

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And

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we operate

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in a couple of some value based payment

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programs. So one is

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MSSP

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ACO.

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We plan to

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participate in the guide model CMS guide model

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for dementia care.

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And

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you know, we plan to be very involved

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into

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the new model for

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2,020

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the team model, so

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model for hospitals

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as well. So

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That's amazing to hear. And, you know, certainly,

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just very much on the cutting edge of

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how health care seems to be evolving and

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cool that you have the opportunity

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to participate with the team model and see

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where that goes. So,

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I'm excited to learn more, as we go

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through our conversation here. What are some of

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the biggest issues that you're following in health

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care right now is and headed into the

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new year?

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Yeah. So for

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for us,

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the biggest issues are

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around the expansion of our ACO patient

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population

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expansion. So in 2025,

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we plan on adding all of our

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assisted living patient population to the ACO. So

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in this year as we started our participation,

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we've had our skilled nursing facility population

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in the ACO and we'll be adding

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the assisted living to that. Our top challenges

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to

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realize better care and cost outcomes

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around that

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is, first of all, the challenges that skilled

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nursing facilities and assisted living communities have around

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staffing.

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So we, as a practice, depend on facility

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staff to identify

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patient issues that may result in,

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transfer to the emergency department. So, you know,

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we're working,

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and and those facilities that we depend on

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continue to have issues with

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staffing.

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And so what we're doing is,

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trying to beef up our work diligently

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on deploying

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technology

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with our providers,

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provider teams to

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help them treat and place

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and fill some of those gaps on the

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skilled nursing facility and assisted living facility side

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where

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they're having those challenges. So use technology

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to

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get the information that we need to better

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care for the patients where again in the

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past we've relied heavily on

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the staff that work in those facilities themselves.

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So that's

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one issue for the coming year and what

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we're trying to do to

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address that.

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2 other issues around that is, one is

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just

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participation

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in the ACO by our skilled nursing facility

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and assisted living clients. So

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this year

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we really didn't get our skilled nursing facilities

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involved in participating in the ACO.

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And for the coming year, we feel that

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that's very important to have

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they have the opportunity

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to the facilities

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on the skilled nursing facility side and assisted

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living to participate

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and potentially realize shared savings.

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We want them to participate and have

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so we can better alignment and get them

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on board so that we're on the same

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page

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in the coming year. So

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we'll be we have a really solid plan

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in place

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to, for the next year to

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get them on board and get them on

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board participating with

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the ACO. The other piece of that too

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is hospital engagement. So,

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our efforts to prevent hospitalizations,

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A key piece of that too is to

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do a better job of engaging

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with each of the hospitals in the markets

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that we serve

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so that we have better communication with emergency

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departments and try to keep patients from being,

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admitted inpatient

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and get them back to the skilled nursing

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facilities and assisted living communities. So

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we really believe with the team model rollout,

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we have about 70 hospitals in the markets

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that we serve that

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will,

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be mandated to participate in the team model

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in 2026

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and preparation for that will be happening in

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2025,

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and we're well positioned

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to,

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help them,

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manage those episodes. So with that engagement, we

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will then have an audience with them to

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be able to

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also have discussions around preventing hospitalizations

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for our ACO patients.

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And

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we hope to, you know, make progress in

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that area where it's been challenging this year.

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So

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and then lastly,

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we as a practice to really from a

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value based payment perspective

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to, again, our main objective is keeping in

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place and keeping patients out of the hospital.

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We really need better data, better information at

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the point of care to address patient needs.

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So this year we've spent a lot of

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time

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with initial assessments of different technology

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platforms to use to be able to do

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that.

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And a challenge to identify technology and systems

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to deploy that would effectively

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inform our providers,

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provide a teams of patient

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changes and condition to head off transfers to

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the hospital, but

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AI and remote patient monitoring are improving dramatically.

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So we're really hopeful in the coming year

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that we'll make progress in in this area

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as well.

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Well, that's great to hear. You know? And,

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certainly, a lot of moving parts there. I

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so I can appreciate,

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how challenging I I'm sure it can be

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to make sure everyone's aligning in the right

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space and then being able to understand how

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any challenges or changes can impact the financial

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side of how things are doing while also

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ensuring, you know, the best quality care possible.

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As you think through what change or transformation

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has to occur as you're bringing in additional,

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SNF and skilled nursing participation into the ACO,

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what are you doing on your side to

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prepare for that? Or, you know, how do

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you really engage in those conversations to meaningfully,

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move things in the direction that you'd like

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to see them?

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So we're for the coming year, we're

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we're partnering

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really closely with our ACO. We're actually making

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a change from

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the ACO that we've partnered with

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this year to a new ACO that we

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think will

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better align with

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our goals to, you know, that I just

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discussed.

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And,

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with that change,

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we feel that they have the resources and

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the commitments. We've got their commitment to work

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with us to essentially market to our own

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clients and really educate them

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on,

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participating in the ACO, what it means for

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them, get their

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financial people involved too in the conversation.

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And I think that

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combination of

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kind of teaming up to approach

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our,

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SNF and Assisted Living clients together

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will really,

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you know, impact their decisions and get them

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to,

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see the benefits of participating and getting them

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on board.

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That's great to hear. You know, and I

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really appreciate you digging a little bit deeper

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in there. Now knowing, you know, what,

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great opportunities are ahead of you, what are

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you most excited about or what makes you

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nervous?

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I'd say we're

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most excited about how

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AI and remote patient monitoring is driving

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innovation

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and especially around

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more accurate diagnostics

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and timely data

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and streamlining operations as well. So

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that on vital signs and other data will

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allow

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a more coordinated,

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efficient and

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cost effective

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care. So in 2025,

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as I stated previously,

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we all see that technology is developing

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quickly, improving quickly.

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That will be the case in 2025.

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And we need to determine appropriate use cases

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for

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these technologies

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and ensure that

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using them does not further

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distract providers

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during the patient visits, but improves things and

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fits with their workflow.

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So we're hopeful that technology will help providers

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with task shifting and better allow them to

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participate

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at the top of their license,

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and

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that'll help us too to retain providers and

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recruit other providers because it's, you know, you

289
00:11:17,080 --> 00:11:18,860
know, again, like everyone's experiencing

290
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staffing issues,

291
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the same

292
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is challenging in the with provider space as

293
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well.

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So

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technology innovations have the potential to improve

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clinical workflow

297
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too within

298
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EMR that we use,

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including the use of AI to automate

300
00:11:40,240 --> 00:11:40,559
doc,

301
00:11:41,120 --> 00:11:44,240
automate documentation, make it easier to search for

302
00:11:44,240 --> 00:11:45,379
information. So

303
00:11:45,759 --> 00:11:48,080
being able to make all that easier for

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00:11:48,080 --> 00:11:52,105
providers, we hope will obviously have a positive

305
00:11:52,105 --> 00:11:54,664
impact on care and cost and also help

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us, you know, with provider satisfaction, which is

307
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really important to our practice.

308
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I'd say the item that we're kind of

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nervous about is it's, you know, it's kind

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of unclear

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what direction it's going in. I think in

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general,

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the value based

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payment challenges, first of all,

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CMS has created

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a large volume, a large number of value

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based care models, which is

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challenging because you have a lot of

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00:12:33,539 --> 00:12:36,840
overlap models that are starting and then ending.

320
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And, yeah, there's a lot of time and

321
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effort that's put into

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developing

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systems to be able to operate within these

324
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models. So we continue to

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see that,

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and it's challenging. Secondly,

327
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there's a challenge

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around

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documentation

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requirements to demonstrate value. So there are several

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components to quality and providers need to report

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00:13:04,289 --> 00:13:04,789
on

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00:13:05,090 --> 00:13:06,389
the performance metrics

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and to show

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CMS

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that we are delivering high

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value care. And this creates a significant

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00:13:15,644 --> 00:13:16,865
administrative burden

339
00:13:17,325 --> 00:13:18,945
adding cost to the system

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and essentially leading providers with fewer resources

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00:13:23,804 --> 00:13:26,144
for patient care. And then lastly,

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related to all this is

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00:13:29,129 --> 00:13:29,790
the continued

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dependency on fee for service.

345
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So,

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00:13:33,930 --> 00:13:37,129
you know, we know that CMS's goal is

347
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to have

348
00:13:38,730 --> 00:13:39,230
every

349
00:13:39,690 --> 00:13:40,190
beneficiary

350
00:13:40,490 --> 00:13:41,950
under a value based

351
00:13:42,404 --> 00:13:43,464
payment model

352
00:13:43,845 --> 00:13:44,345
by

353
00:13:44,804 --> 00:13:45,304
2,030.

354
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But

355
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we'd like to see less dependency on fee

356
00:13:52,245 --> 00:13:54,324
for service, so we'd like to see kind

357
00:13:54,324 --> 00:13:56,164
of a well, first of all, pairing down

358
00:13:56,164 --> 00:13:56,664
of

359
00:13:57,879 --> 00:13:59,419
these models and really

360
00:14:01,519 --> 00:14:02,019
consolidation

361
00:14:04,120 --> 00:14:06,279
and then a change a little change in

362
00:14:06,279 --> 00:14:08,539
approach and give accountable organizations,

363
00:14:09,639 --> 00:14:11,319
the ones that are taking on the risk

364
00:14:11,319 --> 00:14:11,819
or

365
00:14:13,754 --> 00:14:15,214
flexibility to decide

366
00:14:15,595 --> 00:14:16,735
how organizations

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00:14:17,195 --> 00:14:17,695
in

368
00:14:18,154 --> 00:14:18,894
the networks

369
00:14:19,995 --> 00:14:23,134
that we've formed to manage these patients,

370
00:14:24,554 --> 00:14:27,360
how they're compensated so they're not continue to

371
00:14:27,360 --> 00:14:30,580
be re relying on fee for service that

372
00:14:31,200 --> 00:14:32,580
are tied in with

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00:14:33,600 --> 00:14:34,080
the,

374
00:14:34,879 --> 00:14:38,000
the value based payment model and more invested

375
00:14:38,000 --> 00:14:38,740
in it.

376
00:14:39,595 --> 00:14:41,434
That's great to hear. And I can imagine,

377
00:14:41,434 --> 00:14:43,434
you know, as you mentioned, some of those

378
00:14:43,434 --> 00:14:47,434
benefits, but also challenges with, you know, just

379
00:14:47,434 --> 00:14:49,914
being part of the value based care models

380
00:14:49,914 --> 00:14:52,875
and seeing how, additional providers are brought into

381
00:14:52,875 --> 00:14:53,615
that space,

382
00:14:54,340 --> 00:14:56,179
and really where things are headed over the

383
00:14:56,179 --> 00:14:59,299
next few years. It'll just be interesting to

384
00:14:59,299 --> 00:15:01,700
to watch all of that. Now in knowing

385
00:15:01,700 --> 00:15:02,100
how,

386
00:15:02,899 --> 00:15:04,899
how much complexities in the health care space,

387
00:15:04,899 --> 00:15:07,059
but also, you know, really the the way

388
00:15:07,059 --> 00:15:08,200
that things are evolving,

389
00:15:08,705 --> 00:15:10,164
What do you think most effective

390
00:15:10,465 --> 00:15:11,904
health care leaders will need in order to

391
00:15:11,904 --> 00:15:13,745
be successful over the next 2 to 3

392
00:15:13,745 --> 00:15:14,644
years or so?

393
00:15:15,985 --> 00:15:16,804
Oh, it's,

394
00:15:17,345 --> 00:15:18,404
you know, it's impossible

395
00:15:18,784 --> 00:15:19,225
to

396
00:15:19,664 --> 00:15:21,445
you know, on the value based payment

397
00:15:21,825 --> 00:15:22,565
to operate

398
00:15:23,879 --> 00:15:25,740
in a silo and be successful.

399
00:15:26,600 --> 00:15:27,100
So

400
00:15:27,639 --> 00:15:29,740
healthcare organizations that are

401
00:15:30,680 --> 00:15:32,059
most likely to succeed

402
00:15:33,480 --> 00:15:35,740
under value based payment models

403
00:15:36,615 --> 00:15:37,434
have sophisticated

404
00:15:38,375 --> 00:15:40,475
strategy to build partnerships

405
00:15:41,654 --> 00:15:43,355
and networks and leverage

406
00:15:44,695 --> 00:15:46,315
but those networks and partnerships

407
00:15:46,695 --> 00:15:47,195
leverage

408
00:15:47,815 --> 00:15:50,394
shared technologies and systems

409
00:15:52,009 --> 00:15:54,509
and build trust to drive efficiencies

410
00:15:55,450 --> 00:15:58,750
and reduce costs across the network. So,

411
00:15:59,850 --> 00:16:02,669
yeah, choosing the right strategy, the right partners,

412
00:16:03,450 --> 00:16:06,750
and being able to, again, get everyone

413
00:16:07,735 --> 00:16:09,035
as much as possible

414
00:16:09,495 --> 00:16:10,955
on shared systems

415
00:16:12,375 --> 00:16:14,695
is key to all of this. So that's,

416
00:16:14,855 --> 00:16:16,394
you know, definitely a,

417
00:16:17,654 --> 00:16:20,695
you know, different skill set than, you know,

418
00:16:20,695 --> 00:16:21,195
what

419
00:16:22,240 --> 00:16:24,179
health care leaders in the past have

420
00:16:25,279 --> 00:16:27,139
relied upon. So,

421
00:16:27,840 --> 00:16:30,080
you know, so that's what we're dealing with

422
00:16:30,080 --> 00:16:32,820
and trying to work through that. And it's,

423
00:16:33,759 --> 00:16:34,980
you know, it's complicated,

424
00:16:36,559 --> 00:16:37,059
but,

425
00:16:37,695 --> 00:16:38,595
you know, the more

426
00:16:39,375 --> 00:16:42,674
better strategy you have and being able

427
00:16:43,774 --> 00:16:47,075
to drive that strategy and implement it and

428
00:16:47,375 --> 00:16:48,835
stick to a plan and

429
00:16:49,870 --> 00:16:52,529
rely on that plan is is really

430
00:16:53,230 --> 00:16:55,250
important and more important than ever.

431
00:16:56,029 --> 00:16:58,029
A 100% agree. Thank you so much for

432
00:16:58,029 --> 00:16:59,790
joining us on the podcast today, Chris. I

433
00:16:59,790 --> 00:17:01,790
I really appreciate your time and perspective, and

434
00:17:01,790 --> 00:17:03,389
I look forward to connecting with you again

435
00:17:03,389 --> 00:17:03,889
soon.

436
00:17:04,765 --> 00:17:06,384
Thank you. Appreciate it.