1 00:00:00,160 --> 00:00:02,899 Evernorth brings the power of wonder and relentless 2 00:00:02,960 --> 00:00:05,919 innovation to create world class pharmacy care and 3 00:00:05,919 --> 00:00:09,199 benefit solutions. Our connected health services make the 4 00:00:09,199 --> 00:00:12,080 treatment, prediction, and prevention of health care's most 5 00:00:12,080 --> 00:00:13,059 complex conditions 6 00:00:13,605 --> 00:00:16,344 easier and more accessible as we drive organizations 7 00:00:16,725 --> 00:00:19,524 and people forward. Ever North Home Based Care 8 00:00:19,524 --> 00:00:22,004 provides value based care that helps patients with 9 00:00:22,004 --> 00:00:23,384 multiple chronic conditions 10 00:00:23,844 --> 00:00:26,085 and social determinant of health barriers get the 11 00:00:26,085 --> 00:00:28,884 care they need and the personalized experience they 12 00:00:28,884 --> 00:00:31,660 deserve. We serve patients who struggle to navigate 13 00:00:31,660 --> 00:00:34,060 the health care system by bringing high quality 14 00:00:34,060 --> 00:00:34,560 primary 15 00:00:34,939 --> 00:00:37,739 and preventative care services to the home. By 16 00:00:37,739 --> 00:00:40,619 providing clinical care and support services that provide 17 00:00:40,619 --> 00:00:44,105 whole person care, we improve health equity, access, 18 00:00:44,105 --> 00:00:46,605 and outcomes for the populations we serve. 19 00:00:47,625 --> 00:00:49,725 Hello, and welcome to the Becker's Healthcare podcast. 20 00:00:49,784 --> 00:00:52,905 Today, I'm featuring Tai Wang, cofounder and CEO 21 00:00:52,905 --> 00:00:55,325 of Angle Health. Tai, welcome to the podcast. 22 00:00:56,100 --> 00:00:57,560 Thank you for having me here. 23 00:00:58,020 --> 00:00:59,060 Can you please tell us a little bit 24 00:00:59,060 --> 00:01:00,440 about yourself and your organization? 25 00:01:01,219 --> 00:01:03,380 Yeah. So I'm the cofounder and CEO of 26 00:01:03,380 --> 00:01:05,159 Angle Health. My background, 27 00:01:05,540 --> 00:01:08,579 primarily from a tech and engineering background. So, 28 00:01:08,819 --> 00:01:10,980 before starting Angle Health, my cofounder and I, 29 00:01:10,980 --> 00:01:13,744 we both, led teams at Palantir across 30 00:01:14,125 --> 00:01:16,364 many industries. But, if you're familiar with the 31 00:01:16,364 --> 00:01:18,604 organization, health care is one of Palantir's biggest 32 00:01:18,604 --> 00:01:19,424 verticals. So 33 00:01:19,724 --> 00:01:22,704 before that, both of us have engineering backgrounds 34 00:01:22,765 --> 00:01:26,719 as well. Angle Health is an AI driven 35 00:01:26,859 --> 00:01:27,840 health care organization 36 00:01:28,140 --> 00:01:29,759 where we offer 37 00:01:30,379 --> 00:01:31,359 fully customizable 38 00:01:32,299 --> 00:01:33,119 health plans, 39 00:01:33,500 --> 00:01:34,959 primarily level funded 40 00:01:35,340 --> 00:01:37,439 for small and medium sized businesses. 41 00:01:38,215 --> 00:01:41,015 So from improving member experience and expanding value 42 00:01:41,015 --> 00:01:44,454 based care to controlling costs, payer executives have 43 00:01:44,454 --> 00:01:46,635 ambitious growth goals for the rest of 2024 44 00:01:47,174 --> 00:01:49,495 and the year ahead. In your role, what's 45 00:01:49,495 --> 00:01:51,495 your top priority, and how are you planning 46 00:01:51,495 --> 00:01:52,234 to get there? 47 00:01:52,959 --> 00:01:56,000 Yeah. Many of our top priorities obviously, growth 48 00:01:56,000 --> 00:01:58,560 is is always a priority as you mentioned. 49 00:01:58,560 --> 00:02:01,299 And and we've been growing massively 50 00:02:01,920 --> 00:02:03,840 3 to 5 x year over year over 51 00:02:03,840 --> 00:02:05,759 the past couple years since we launched here. 52 00:02:05,759 --> 00:02:08,735 And we wanna continue that trend, but really 53 00:02:08,735 --> 00:02:10,354 focusing in on, 54 00:02:10,814 --> 00:02:12,914 I think, now a lot of the strategies 55 00:02:12,974 --> 00:02:15,055 that really get the members and the patients 56 00:02:15,055 --> 00:02:16,495 the care that they need when they need 57 00:02:16,495 --> 00:02:18,974 it to to really help improve the health 58 00:02:18,974 --> 00:02:21,614 outcomes and and and control the costs when 59 00:02:21,614 --> 00:02:22,229 it comes 60 00:02:23,110 --> 00:02:24,870 to when it comes to these members and 61 00:02:24,870 --> 00:02:26,549 when it comes to their access to care. 62 00:02:26,549 --> 00:02:28,229 And I think one thing that we found 63 00:02:28,229 --> 00:02:30,469 a lot of in in this journey is 64 00:02:30,469 --> 00:02:32,389 that and it I think it's something that's 65 00:02:32,389 --> 00:02:35,205 fairly obvious is that a lot of members 66 00:02:35,205 --> 00:02:37,145 during their care journeys, they 67 00:02:37,444 --> 00:02:38,905 are really looking for 68 00:02:39,444 --> 00:02:41,385 help in navigating the health care system. 69 00:02:41,844 --> 00:02:42,344 And 70 00:02:42,645 --> 00:02:45,545 the even having a primary care provider or 71 00:02:45,844 --> 00:02:48,985 having an oncologist, if they're facing, like, a 72 00:02:48,990 --> 00:02:50,909 series of treatments for cancer or anything like 73 00:02:50,909 --> 00:02:53,550 that. There's they're very lost after leaving the 74 00:02:53,550 --> 00:02:56,050 doctor's office. So one of the big initiatives 75 00:02:56,270 --> 00:02:58,210 that we really focus on, 76 00:02:58,510 --> 00:02:59,969 and that that we really 77 00:03:00,270 --> 00:03:02,985 have been investing in is is providing that 78 00:03:02,985 --> 00:03:03,884 level of 79 00:03:04,185 --> 00:03:05,485 high touch experience 80 00:03:05,864 --> 00:03:06,364 for 81 00:03:06,824 --> 00:03:08,985 all of our members, but especially for those 82 00:03:08,985 --> 00:03:10,985 that are that are in these kind of 83 00:03:10,985 --> 00:03:11,485 complex 84 00:03:11,944 --> 00:03:15,719 situations or have these chronic diseases that really 85 00:03:15,719 --> 00:03:17,560 need and and and want some support in 86 00:03:17,560 --> 00:03:18,060 that. 87 00:03:18,840 --> 00:03:20,599 So at an industry level, how would you 88 00:03:20,599 --> 00:03:23,239 describe the biggest barriers to effectively serving and 89 00:03:23,239 --> 00:03:24,219 engaging members? 90 00:03:24,599 --> 00:03:27,159 And, what opportunities do you see for large 91 00:03:27,159 --> 00:03:29,805 scale improvements, and how are you applying this 92 00:03:29,805 --> 00:03:30,865 in your current strategies? 93 00:03:32,125 --> 00:03:34,205 Yeah. I think one of the biggest barriers 94 00:03:34,205 --> 00:03:35,344 when it comes to 95 00:03:35,805 --> 00:03:37,824 effectively engaging and serving members 96 00:03:38,525 --> 00:03:42,205 is the methods to engage them. And, really, 97 00:03:42,205 --> 00:03:43,860 I think I think this is this is 98 00:03:43,939 --> 00:03:46,199 true across the board is really identifying 99 00:03:46,819 --> 00:03:49,060 today, we know that there's been this explosion 100 00:03:49,060 --> 00:03:51,379 of new ways of receiving medical services, especially 101 00:03:51,379 --> 00:03:53,219 when it comes to things like digital health 102 00:03:53,219 --> 00:03:56,280 programs, chronic disease management programs, behavioral health programs, 103 00:03:56,814 --> 00:03:58,974 things like that. But they're not effective for 104 00:03:58,974 --> 00:04:02,334 everyone. These programs are effective for the right 105 00:04:02,334 --> 00:04:04,935 profile of members and patients, but not for 106 00:04:05,055 --> 00:04:07,074 but not necessarily for everyone in identifying 107 00:04:07,455 --> 00:04:09,775 who these profile of patients are and being 108 00:04:09,775 --> 00:04:12,020 able to engage them and direct them to 109 00:04:12,020 --> 00:04:15,300 to these programs, educate them, and incentivize them 110 00:04:15,300 --> 00:04:16,680 to leverage them 111 00:04:16,980 --> 00:04:18,980 is, I think, one of the biggest challenges. 112 00:04:18,980 --> 00:04:21,139 And for us, we we're a technology first 113 00:04:21,139 --> 00:04:23,860 company. We have AI and machine learning really 114 00:04:23,860 --> 00:04:26,535 driving everything, that we do across our health 115 00:04:26,535 --> 00:04:27,275 plan operations 116 00:04:28,055 --> 00:04:30,455 and being able to take take the data 117 00:04:30,455 --> 00:04:33,175 and and and surface these insights, be able 118 00:04:33,175 --> 00:04:36,235 to match members and patients to these programs 119 00:04:36,295 --> 00:04:38,134 is is something that we've that we've been 120 00:04:38,134 --> 00:04:39,975 investing in that and that will continue to 121 00:04:39,975 --> 00:04:42,229 do and and is very core to our 122 00:04:42,229 --> 00:04:43,129 strategy today. 123 00:04:43,750 --> 00:04:46,310 So keeping pace in today's dynamic health care 124 00:04:46,310 --> 00:04:48,870 landscape is challenging to say the least. What's 125 00:04:48,870 --> 00:04:50,470 one piece of advice you'd like to share 126 00:04:50,470 --> 00:04:52,789 with peer leaders to grow their businesses, while 127 00:04:52,789 --> 00:04:55,194 keeping members top of mind? Yeah. I think 128 00:04:55,194 --> 00:04:56,955 what you mentioned there, keeping members top of 129 00:04:56,955 --> 00:04:57,935 mind, I think 130 00:04:58,235 --> 00:05:01,435 that is extremely important, something that for us 131 00:05:01,435 --> 00:05:02,495 at Angle Health 132 00:05:02,875 --> 00:05:05,274 is a question that we ask ourselves every 133 00:05:05,274 --> 00:05:06,955 day and and with every decision that we 134 00:05:06,955 --> 00:05:09,375 make. We are a very member focused company. 135 00:05:09,595 --> 00:05:11,830 Is this initiative? Is this product? 136 00:05:12,210 --> 00:05:14,529 Is this in the member's best interest? And 137 00:05:14,529 --> 00:05:15,670 that really drives 138 00:05:16,050 --> 00:05:17,970 is is at the core of of everything 139 00:05:17,970 --> 00:05:19,750 we do and and and drives 140 00:05:20,050 --> 00:05:21,730 a lot of our decision making at Angle 141 00:05:21,730 --> 00:05:22,694 Health. And I think 142 00:05:23,014 --> 00:05:26,634 today, there's all of these new innovative, creative, 143 00:05:27,175 --> 00:05:30,855 whether it's cost structures or financing structures or 144 00:05:30,855 --> 00:05:32,395 types of insurance products. 145 00:05:33,254 --> 00:05:35,895 But I think it's sometimes easy to get 146 00:05:35,895 --> 00:05:38,310 lost in that. But but, really, I think 147 00:05:38,550 --> 00:05:40,949 focusing on and and and going back to 148 00:05:40,949 --> 00:05:42,629 centering yourself on on kind of that question 149 00:05:42,629 --> 00:05:44,970 of is is this really in the member's 150 00:05:45,110 --> 00:05:45,930 best interest? 151 00:05:46,790 --> 00:05:49,509 So how is technology supporting value based care 152 00:05:49,509 --> 00:05:52,389 or member focused initiatives at your organization? And 153 00:05:52,389 --> 00:05:53,935 kinda what what are you most excited about 154 00:05:53,935 --> 00:05:55,714 when it comes to technology in your organization? 155 00:05:56,175 --> 00:05:59,475 Yeah. The what we're most excited about is 156 00:05:59,535 --> 00:06:02,754 being able to really capitalize on kind of 157 00:06:02,894 --> 00:06:04,754 this new acceleration 158 00:06:05,455 --> 00:06:08,769 in technology and in AI where I think 159 00:06:08,769 --> 00:06:09,509 we're entering 160 00:06:09,970 --> 00:06:12,769 really a new era of what technology is 161 00:06:12,769 --> 00:06:15,350 capable of. And for us, we rebuilt 162 00:06:16,050 --> 00:06:18,050 really this whole kind of health plan stack 163 00:06:18,050 --> 00:06:20,209 or infrastructure from the ground up. We have 164 00:06:20,209 --> 00:06:21,509 very integrated data, 165 00:06:21,944 --> 00:06:24,425 very connected data infrastructure that enables us to 166 00:06:24,425 --> 00:06:26,745 leverage tools like AI and machine learning across 167 00:06:26,745 --> 00:06:28,824 the board and and and and really kind 168 00:06:28,824 --> 00:06:31,404 of take advantage of of these new advancements 169 00:06:31,464 --> 00:06:34,185 in technologies in a very responsible way to 170 00:06:34,185 --> 00:06:35,409 unlock both, 171 00:06:35,949 --> 00:06:38,829 operational efficiencies. So being able to operate at 172 00:06:38,829 --> 00:06:40,509 the scale that we are today with tens 173 00:06:40,509 --> 00:06:41,649 of thousands of members 174 00:06:42,110 --> 00:06:45,009 with a very lean team while also 175 00:06:45,389 --> 00:06:47,789 being able to drive the the insights and 176 00:06:47,789 --> 00:06:51,355 the engagement needed for true kind of high 177 00:06:51,355 --> 00:06:53,694 touch experience and and preventative care. 178 00:06:54,395 --> 00:06:56,154 Perfect. Well, Ty, thank you so much for 179 00:06:56,154 --> 00:06:57,915 joining us on the show today. But before 180 00:06:57,915 --> 00:06:59,274 I let you go, is there anything else 181 00:06:59,274 --> 00:07:00,814 you'd like to leave for our listeners? 182 00:07:01,595 --> 00:07:03,615 Yeah. I I think, the the 183 00:07:03,930 --> 00:07:06,430 just really reiterating what I mentioned before 184 00:07:07,050 --> 00:07:09,129 where there's a lot of hype around a 185 00:07:09,129 --> 00:07:11,069 lot of a lot of new creative 186 00:07:11,529 --> 00:07:14,350 products and and technologies as well. But, really, 187 00:07:14,410 --> 00:07:17,149 I think for the benefit of 188 00:07:17,455 --> 00:07:20,175 of our industry, of of the people of 189 00:07:20,175 --> 00:07:21,775 of this country and the health care system, 190 00:07:21,775 --> 00:07:22,995 it's really about 191 00:07:23,375 --> 00:07:24,595 getting back to 192 00:07:24,975 --> 00:07:26,035 that individual 193 00:07:26,335 --> 00:07:27,955 and and thinking about 194 00:07:28,335 --> 00:07:30,514 what is best for the individual 195 00:07:30,895 --> 00:07:33,154 and and how can we enable them 196 00:07:33,589 --> 00:07:35,829 to make the best choice for themselves as 197 00:07:35,829 --> 00:07:38,069 possible. Perfect. Well, Ty, thank you again for 198 00:07:38,069 --> 00:07:39,349 joining us today at the Becker's Health Care 199 00:07:39,349 --> 00:07:40,629 Podcast, and have a great rest of your 200 00:07:40,629 --> 00:07:42,169 day. Appreciate it. Thank you.