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Hello, and welcome to the Becker's Healthcare podcast.
Today, I'm featuring Tai Wang, cofounder and CEO
of Angle Health. Tai, welcome to the podcast.
Thank you for having me here.
Can you please tell us a little bit
about yourself and your organization?
Yeah. So I'm the cofounder and CEO of
Angle Health. My background,
primarily from a tech and engineering background. So,
before starting Angle Health, my cofounder and I,
we both, led teams at Palantir across
many industries. But, if you're familiar with the
organization, health care is one of Palantir's biggest
verticals. So
before that, both of us have engineering backgrounds
as well. Angle Health is an AI driven
health care organization
where we offer
fully customizable
health plans,
primarily level funded
for small and medium sized businesses.
So from improving member experience and expanding value
based care to controlling costs, payer executives have
ambitious growth goals for the rest of 2024
and the year ahead. In your role, what's
your top priority, and how are you planning
to get there?
Yeah. Many of our top priorities obviously, growth
is is always a priority as you mentioned.
And and we've been growing massively
3 to 5 x year over year over
the past couple years since we launched here.
And we wanna continue that trend, but really
focusing in on,
I think, now a lot of the strategies
that really get the members and the patients
the care that they need when they need
it to to really help improve the health
outcomes and and and control the costs when
it comes
to when it comes to these members and
when it comes to their access to care.
And I think one thing that we found
a lot of in in this journey is
that and it I think it's something that's
fairly obvious is that a lot of members
during their care journeys, they
are really looking for
help in navigating the health care system.
And
the even having a primary care provider or
having an oncologist, if they're facing, like, a
series of treatments for cancer or anything like
that. There's they're very lost after leaving the
doctor's office. So one of the big initiatives
that we really focus on,
and that that we really
have been investing in is is providing that
level of
high touch experience
for
all of our members, but especially for those
that are that are in these kind of
complex
situations or have these chronic diseases that really
need and and and want some support in
that.
So at an industry level, how would you
describe the biggest barriers to effectively serving and
engaging members?
And, what opportunities do you see for large
scale improvements, and how are you applying this
in your current strategies?
Yeah. I think one of the biggest barriers
when it comes to
effectively engaging and serving members
is the methods to engage them. And, really,
I think I think this is this is
true across the board is really identifying
today, we know that there's been this explosion
of new ways of receiving medical services, especially
when it comes to things like digital health
programs, chronic disease management programs, behavioral health programs,
things like that. But they're not effective for
everyone. These programs are effective for the right
profile of members and patients, but not for
but not necessarily for everyone in identifying
who these profile of patients are and being
able to engage them and direct them to
to these programs, educate them, and incentivize them
to leverage them
is, I think, one of the biggest challenges.
And for us, we we're a technology first
company. We have AI and machine learning really
driving everything, that we do across our health
plan operations
and being able to take take the data
and and and surface these insights, be able
to match members and patients to these programs
is is something that we've that we've been
investing in that and that will continue to
do and and is very core to our
strategy today.
So keeping pace in today's dynamic health care
landscape is challenging to say the least. What's
one piece of advice you'd like to share
with peer leaders to grow their businesses, while
keeping members top of mind? Yeah. I think
what you mentioned there, keeping members top of
mind, I think
that is extremely important, something that for us
at Angle Health
is a question that we ask ourselves every
day and and with every decision that we
make. We are a very member focused company.
Is this initiative? Is this product?
Is this in the member's best interest? And
that really drives
is is at the core of of everything
we do and and and drives
a lot of our decision making at Angle
Health. And I think
today, there's all of these new innovative, creative,
whether it's cost structures or financing structures or
types of insurance products.
But I think it's sometimes easy to get
lost in that. But but, really, I think
focusing on and and and going back to
centering yourself on on kind of that question
of is is this really in the member's
best interest?
So how is technology supporting value based care
or member focused initiatives at your organization? And
kinda what what are you most excited about
when it comes to technology in your organization?
Yeah. The what we're most excited about is
being able to really capitalize on kind of
this new acceleration
in technology and in AI where I think
we're entering
really a new era of what technology is
capable of. And for us, we rebuilt
really this whole kind of health plan stack
or infrastructure from the ground up. We have
very integrated data,
very connected data infrastructure that enables us to
leverage tools like AI and machine learning across
the board and and and and really kind
of take advantage of of these new advancements
in technologies in a very responsible way to
unlock both,
operational efficiencies. So being able to operate at
the scale that we are today with tens
of thousands of members
with a very lean team while also
being able to drive the the insights and
the engagement needed for true kind of high
touch experience and and preventative care.
Perfect. Well, Ty, thank you so much for
joining us on the show today. But before
I let you go, is there anything else
you'd like to leave for our listeners?
Yeah. I I think, the the
just really reiterating what I mentioned before
where there's a lot of hype around a
lot of a lot of new creative
products and and technologies as well. But, really,
I think for the benefit of
of our industry, of of the people of
of this country and the health care system,
it's really about
getting back to
that individual
and and thinking about
what is best for the individual
and and how can we enable them
to make the best choice for themselves as
possible. Perfect. Well, Ty, thank you again for
joining us today at the Becker's Health Care
Podcast, and have a great rest of your
day. Appreciate it. Thank you.