WEBVTT 1 00:00:00.160 --> 00:00:03.139 - This is Scott Becker with the Becker's Healthcare 2 00:00:03.439 --> 00:00:03.939 - Podcast. 3 00:00:04.879 --> 00:00:07.120 - We're thrilled today to be joined by a 4 00:00:07.120 --> 00:00:10.419 - brilliant leader. We're joined today by Jennifer Venator. 5 00:00:10.880 --> 00:00:13.519 - Jennifer Venator is a is a a nurse. 6 00:00:13.519 --> 00:00:16.175 - She's a master in in science in nursing. 7 00:00:16.394 --> 00:00:18.175 - She's got several different titles. 8 00:00:18.475 --> 00:00:21.695 - She's also the executive director of surgical services 9 00:00:22.154 --> 00:00:25.134 - at Providence Saint Jude Medical Center in Fullerton, 10 00:00:25.274 --> 00:00:25.774 - California. 11 00:00:26.314 --> 00:00:27.934 - We're gonna talk to her about 12 00:00:28.480 --> 00:00:28.980 - operations, 13 00:00:29.440 --> 00:00:30.899 - operating rooms, logistics, 14 00:00:31.760 --> 00:00:34.739 - access to surgical care, and a lot more. 15 00:00:35.439 --> 00:00:35.939 - Jennifer, 16 00:00:36.399 --> 00:00:38.399 - to kick us off, can you take a 17 00:00:38.399 --> 00:00:40.640 - moment to tell us about yourself and about 18 00:00:40.640 --> 00:00:42.500 - your career and work in health care? 19 00:00:43.185 --> 00:00:44.784 - Thank you, Scott. Thank you for having me 20 00:00:44.784 --> 00:00:47.104 - on today, first of all. And, gosh, that 21 00:00:47.104 --> 00:00:48.545 - sounds like a long list of things to 22 00:00:48.545 --> 00:00:50.945 - talk about. But, just a little bit about 23 00:00:50.945 --> 00:00:53.284 - me. I am an OR nurse by background, 24 00:00:53.825 --> 00:00:57.170 - so I I've spent the past twenty years 25 00:00:57.170 --> 00:00:59.429 - of my life serving in surgery 26 00:00:59.729 --> 00:01:00.949 - in some capacity. 27 00:01:01.890 --> 00:01:04.149 - I've taken care of patients at the bedside. 28 00:01:04.290 --> 00:01:06.069 - I've helped educate our teams, 29 00:01:06.609 --> 00:01:08.689 - and I've been a leader in multiple different 30 00:01:08.689 --> 00:01:09.189 - areas. 31 00:01:09.825 --> 00:01:12.645 - Currently, I am the executive director of surgical 32 00:01:12.704 --> 00:01:15.665 - services at Providence Saint Jude Medical Center in 33 00:01:15.665 --> 00:01:16.724 - Fullerton, California, 34 00:01:17.105 --> 00:01:18.084 - where my responsibility 35 00:01:18.704 --> 00:01:19.204 - is 36 00:01:20.064 --> 00:01:22.165 - honed around all surgical 37 00:01:22.625 --> 00:01:24.805 - and GI procedural areas. 38 00:01:25.480 --> 00:01:26.939 - And so my responsibility 39 00:01:27.479 --> 00:01:30.840 - is really to help our patients have access 40 00:01:30.840 --> 00:01:31.579 - to care. 41 00:01:31.959 --> 00:01:34.200 - And surgical excellence has been a passion of 42 00:01:34.200 --> 00:01:36.700 - mine for for a very, very long time. 43 00:01:37.000 --> 00:01:39.659 - I strive for to help create an environment 44 00:01:39.719 --> 00:01:41.875 - in which we can provide the highest quality, 45 00:01:41.935 --> 00:01:42.435 - safety, 46 00:01:42.974 --> 00:01:44.915 - latest technology for our patients, 47 00:01:45.375 --> 00:01:47.215 - and we wanna make sure that our surgeons 48 00:01:47.215 --> 00:01:49.935 - and care teams have the best environment to 49 00:01:49.935 --> 00:01:51.474 - do their best work. 50 00:01:51.854 --> 00:01:54.354 - But a big part of my job involves 51 00:01:54.415 --> 00:01:56.194 - data, and data just 52 00:01:56.629 --> 00:01:58.489 - drives a lot of the decisions 53 00:01:58.950 --> 00:02:00.950 - that we make as a team, as a 54 00:02:00.950 --> 00:02:02.569 - leadership team day to day. 55 00:02:03.269 --> 00:02:05.269 - Thank you. Let's talk about that. You spend 56 00:02:05.269 --> 00:02:06.170 - a lot of time 57 00:02:06.469 --> 00:02:09.030 - on working on patient access and supporting your 58 00:02:09.030 --> 00:02:10.330 - surgical care teams, 59 00:02:10.965 --> 00:02:12.405 - and and and trying to make sure you've 60 00:02:12.405 --> 00:02:13.544 - got the right throughput 61 00:02:14.245 --> 00:02:16.724 - and making sure everything works well in the 62 00:02:16.724 --> 00:02:18.724 - best for the clinical team and for the 63 00:02:18.724 --> 00:02:19.224 - patients. 64 00:02:19.925 --> 00:02:22.025 - Talk a little bit about how that data, 65 00:02:22.324 --> 00:02:23.465 - you know, be more reliable 66 00:02:23.764 --> 00:02:24.664 - post perioperative 67 00:02:25.044 --> 00:02:25.544 - data 68 00:02:25.950 --> 00:02:28.349 - has changed your ability to lead and how 69 00:02:28.349 --> 00:02:30.189 - you lead and how you make decisions day 70 00:02:30.189 --> 00:02:30.849 - to day? 71 00:02:31.629 --> 00:02:34.849 - So data as a whole is very important. 72 00:02:35.150 --> 00:02:36.050 - Right? And, 73 00:02:36.750 --> 00:02:39.409 - I like to work smarter, not harder. 74 00:02:40.025 --> 00:02:43.144 - And what has really been very helpful in 75 00:02:43.144 --> 00:02:44.745 - the past few years, you know, health care 76 00:02:44.745 --> 00:02:47.805 - is changing, and we have the advent of 77 00:02:47.944 --> 00:02:49.084 - of new technology 78 00:02:49.544 --> 00:02:51.004 - helping us with our data. 79 00:02:51.384 --> 00:02:54.810 - And it's it's really great when you have 80 00:02:54.810 --> 00:02:57.229 - easily accessible data at your fingertips. 81 00:02:58.009 --> 00:02:59.930 - It gives me a very clear picture of 82 00:02:59.930 --> 00:03:00.669 - our operations 83 00:03:01.289 --> 00:03:04.189 - without having to manually assemble a story. 84 00:03:04.534 --> 00:03:07.894 - So, you know, prior to, you know, having 85 00:03:07.894 --> 00:03:09.435 - access to this type of technology, 86 00:03:09.974 --> 00:03:12.055 - our teams were doing a lot of deep 87 00:03:12.055 --> 00:03:12.555 - diving 88 00:03:12.854 --> 00:03:16.134 - in, you know, pivoting spreadsheets and doing things 89 00:03:16.134 --> 00:03:18.969 - very very manual tasks to try and tell 90 00:03:18.969 --> 00:03:19.710 - the story 91 00:03:20.090 --> 00:03:22.030 - about what was happening in our department. 92 00:03:22.730 --> 00:03:24.830 - And so now when there's a clinical question 93 00:03:24.969 --> 00:03:26.830 - or a question about our efficiencies, 94 00:03:27.370 --> 00:03:28.750 - I can quickly look. 95 00:03:29.290 --> 00:03:31.849 - The team can quickly look and figure out, 96 00:03:31.849 --> 00:03:34.044 - you know, where's our capacity? 97 00:03:34.665 --> 00:03:37.405 - Where do we potentially see opportunities to improve? 98 00:03:37.865 --> 00:03:39.485 - Where are we very successful? 99 00:03:40.185 --> 00:03:40.905 - And so, 100 00:03:41.544 --> 00:03:44.365 - instead of relying on somebody's opinion 101 00:03:45.090 --> 00:03:47.490 - or, you know, a one report from one 102 00:03:47.490 --> 00:03:49.990 - dataset or another report from another dataset, 103 00:03:50.370 --> 00:03:52.610 - we really have one source of truth for 104 00:03:52.610 --> 00:03:54.150 - what's happening with our teams. 105 00:03:54.530 --> 00:03:57.909 - And since we implemented this, we have seen 106 00:03:58.210 --> 00:03:58.710 - multiple 107 00:03:59.784 --> 00:04:01.485 - changes and advantages 108 00:04:02.104 --> 00:04:03.485 - in our case volume, 109 00:04:03.864 --> 00:04:06.044 - our patients' access to our department, 110 00:04:06.745 --> 00:04:09.064 - improving measures, you know, as far as, you 111 00:04:09.064 --> 00:04:10.125 - know, our efficiencies, 112 00:04:11.064 --> 00:04:13.144 - how we're starting our rooms, how we're starting 113 00:04:13.144 --> 00:04:13.805 - our cases, 114 00:04:14.230 --> 00:04:16.310 - and how we're overall just allowing access to 115 00:04:16.310 --> 00:04:19.110 - our department. So very important, and, 116 00:04:20.069 --> 00:04:22.330 - it it has gotten easier over time. 117 00:04:22.949 --> 00:04:24.550 - And let me ask you this question. You've 118 00:04:24.550 --> 00:04:26.710 - been at Providence for literally twenty five years, 119 00:04:26.710 --> 00:04:27.290 - I think, 120 00:04:27.725 --> 00:04:29.404 - or more. And and we always talk about 121 00:04:29.404 --> 00:04:30.605 - people that have been at the same place 122 00:04:30.605 --> 00:04:31.964 - for twenty five years or that kind of 123 00:04:31.964 --> 00:04:32.865 - way at the time. 124 00:04:33.165 --> 00:04:34.785 - They both have to be very competent, 125 00:04:35.485 --> 00:04:37.404 - and they both have to be likable. Because 126 00:04:37.404 --> 00:04:39.084 - you you can't get somebody for twenty, thirty 127 00:04:39.084 --> 00:04:39.584 - years 128 00:04:39.930 --> 00:04:41.529 - and make too many enemies because sooner or 129 00:04:41.529 --> 00:04:43.129 - later somebody throws you out or you get 130 00:04:43.129 --> 00:04:44.730 - upset with somebody in service. You gotta be 131 00:04:44.730 --> 00:04:46.649 - both competent, very good at what you do, 132 00:04:46.649 --> 00:04:48.269 - and likable, which is remarkable. 133 00:04:48.889 --> 00:04:50.410 - I'll take you back to the subject at 134 00:04:50.410 --> 00:04:52.889 - hand. How has the use of data changed 135 00:04:52.889 --> 00:04:55.375 - over the last twenty five years in managing 136 00:04:55.375 --> 00:04:57.555 - surgical care, managing surgical throughput, 137 00:04:58.574 --> 00:05:00.834 - and and and how you manage your teams? 138 00:05:01.935 --> 00:05:04.435 - Yeah. You know, data hasn't always been reliable. 139 00:05:05.055 --> 00:05:07.314 - You'll have a a system or a report 140 00:05:07.375 --> 00:05:09.154 - that's built by one person, 141 00:05:10.550 --> 00:05:12.149 - in in the past, you know, years and 142 00:05:12.149 --> 00:05:13.930 - years ago where where, 143 00:05:14.389 --> 00:05:16.790 - actually, we couldn't really rely on what we 144 00:05:16.790 --> 00:05:17.449 - were seeing. 145 00:05:17.829 --> 00:05:18.730 - And, you know, 146 00:05:19.430 --> 00:05:21.110 - working in health care, there's a lot of 147 00:05:21.110 --> 00:05:23.990 - relationship building. Right? And you surround yourself with 148 00:05:23.990 --> 00:05:26.634 - the people that that do a really, really 149 00:05:26.634 --> 00:05:27.454 - great job 150 00:05:27.834 --> 00:05:30.574 - and everybody who trusts each other and collaborates 151 00:05:30.794 --> 00:05:33.595 - well together. And as we as we work 152 00:05:33.595 --> 00:05:36.154 - together over time, we've seen, you know, people 153 00:05:36.154 --> 00:05:38.709 - trust us. They trust our knowledge. And so 154 00:05:38.709 --> 00:05:39.930 - we wanna make sure 155 00:05:40.310 --> 00:05:43.850 - that what we're leaning on is correct. 156 00:05:44.310 --> 00:05:45.129 - And so, 157 00:05:45.990 --> 00:05:47.930 - you know, with data specifically, 158 00:05:48.870 --> 00:05:50.389 - we used to not be able to trust 159 00:05:50.389 --> 00:05:51.769 - it. And and now, 160 00:05:52.335 --> 00:05:54.574 - with the advent of, you know, all of 161 00:05:54.574 --> 00:05:58.095 - these new computerized systems and and patient access 162 00:05:58.095 --> 00:05:59.634 - systems, we're able 163 00:06:00.014 --> 00:06:02.335 - to to look into, like, the real time 164 00:06:02.335 --> 00:06:02.835 - documentation 165 00:06:03.214 --> 00:06:04.835 - in in our patients' charts, 166 00:06:05.240 --> 00:06:07.720 - and, it will pull data for us that 167 00:06:07.720 --> 00:06:10.220 - we know is what actually happened clinically 168 00:06:10.759 --> 00:06:12.759 - because we can track it, and we can 169 00:06:12.759 --> 00:06:14.620 - go back to the source of that data. 170 00:06:14.920 --> 00:06:17.639 - So, it that's been very that's been very, 171 00:06:17.639 --> 00:06:19.020 - very helpful. And, 172 00:06:19.805 --> 00:06:21.904 - when we have that data, when we particularly 173 00:06:22.204 --> 00:06:24.865 - trust that data, and then when others trust 174 00:06:24.925 --> 00:06:25.425 - us, 175 00:06:25.725 --> 00:06:28.064 - then we can have really clean conversations 176 00:06:28.685 --> 00:06:31.104 - about how to improve everything for our patients. 177 00:06:31.919 --> 00:06:34.079 - And and and thinking back in that subject 178 00:06:34.079 --> 00:06:35.600 - of the trust in the data and how 179 00:06:35.600 --> 00:06:36.740 - you work with the data, 180 00:06:37.279 --> 00:06:38.979 - your team now brings together 181 00:06:39.600 --> 00:06:41.779 - operations, finance, business development 182 00:06:42.319 --> 00:06:44.720 - around a very shared view of performance based 183 00:06:44.720 --> 00:06:45.620 - on that data 184 00:06:46.045 --> 00:06:47.425 - rather than working in silos. 185 00:06:48.045 --> 00:06:50.444 - How has that changed the conversation having that 186 00:06:50.444 --> 00:06:51.504 - all in one place 187 00:06:51.805 --> 00:06:53.745 - in reliable and trustable data? 188 00:06:54.205 --> 00:06:56.444 - Change the conversation across your hospital, and what 189 00:06:56.444 --> 00:06:57.345 - have you learned? 190 00:06:57.884 --> 00:06:59.085 - And then how does it help you to 191 00:06:59.085 --> 00:07:00.384 - implement best practices 192 00:07:00.879 --> 00:07:02.480 - having that shared view of the data and 193 00:07:02.480 --> 00:07:02.980 - performance? 194 00:07:03.759 --> 00:07:06.720 - Yeah. So, you know, going back to, you 195 00:07:06.720 --> 00:07:08.339 - know, trust and collaboration 196 00:07:09.279 --> 00:07:11.220 - and working with others. Right? 197 00:07:12.240 --> 00:07:12.740 - Oftentimes 198 00:07:13.199 --> 00:07:15.620 - and and I've seen this happen before where 199 00:07:15.865 --> 00:07:18.904 - where they're you know, these areas, people in, 200 00:07:18.904 --> 00:07:21.004 - you know, the operational area, 201 00:07:21.464 --> 00:07:24.844 - the business development area, and the finance area, 202 00:07:25.064 --> 00:07:27.004 - you know, our jobs are interconnected 203 00:07:27.464 --> 00:07:27.964 - because 204 00:07:28.490 --> 00:07:29.310 - the operational 205 00:07:29.930 --> 00:07:32.009 - leader, you know, it's my job to make 206 00:07:32.009 --> 00:07:35.050 - sure that our patients can come into our 207 00:07:35.050 --> 00:07:38.110 - doors, and and we welcome everybody, you know, 208 00:07:38.490 --> 00:07:41.485 - for whatever need they have. Right? Our business 209 00:07:41.485 --> 00:07:44.545 - development team, you know, they really are important 210 00:07:44.764 --> 00:07:47.725 - because they recognize, you know, what gaps we 211 00:07:47.725 --> 00:07:49.644 - might have and services that we may or 212 00:07:49.644 --> 00:07:51.425 - may not be providing to our community 213 00:07:52.204 --> 00:07:52.704 - and 214 00:07:53.084 --> 00:07:54.785 - help us drive decisions 215 00:07:55.245 --> 00:07:56.464 - based on, you know, 216 00:07:57.060 --> 00:07:59.480 - how we can better serve our community. 217 00:08:00.020 --> 00:08:02.740 - And our finance team helps us keep the 218 00:08:02.740 --> 00:08:04.580 - doors open and the lights on so that 219 00:08:04.580 --> 00:08:07.460 - we can continue to do that work. And 220 00:08:07.460 --> 00:08:11.300 - so working together in collaboration is very, very 221 00:08:11.300 --> 00:08:11.800 - important. 222 00:08:13.185 --> 00:08:14.645 - And data in itself, 223 00:08:15.024 --> 00:08:16.404 - when data is simple 224 00:08:17.024 --> 00:08:18.645 - and everybody understands 225 00:08:19.024 --> 00:08:20.564 - what they're looking at, 226 00:08:21.264 --> 00:08:24.464 - it actually can help us work together to 227 00:08:24.464 --> 00:08:24.964 - collaboratively, 228 00:08:26.464 --> 00:08:29.560 - make decisions on, you know, what tactics we 229 00:08:29.560 --> 00:08:31.580 - need to better serve our community. 230 00:08:32.040 --> 00:08:33.799 - And then that, you know, that kind of 231 00:08:33.799 --> 00:08:36.139 - translates across the bigger groups. So, 232 00:08:36.840 --> 00:08:38.840 - once as far as, like, a health system 233 00:08:38.840 --> 00:08:41.960 - goes, you know, health care's changed. We have 234 00:08:41.960 --> 00:08:42.620 - we have 235 00:08:43.334 --> 00:08:45.894 - multiple large health systems now, and we are 236 00:08:45.894 --> 00:08:48.954 - part of a big health system that provides 237 00:08:49.014 --> 00:08:51.754 - care in multiple different states. Right? 238 00:08:52.054 --> 00:08:54.714 - And when we as collectively, 239 00:08:55.174 --> 00:08:56.774 - as a group of people and as a 240 00:08:56.774 --> 00:08:57.274 - team, 241 00:08:57.889 --> 00:09:01.649 - through Providence have have decided on the source 242 00:09:01.649 --> 00:09:03.350 - of truth for our data, 243 00:09:04.129 --> 00:09:07.730 - that becomes the reliable source that everybody can 244 00:09:07.730 --> 00:09:10.769 - lean on. And then in our local areas, 245 00:09:10.769 --> 00:09:11.670 - what we do 246 00:09:11.985 --> 00:09:15.024 - is we're able to share best practices with 247 00:09:15.024 --> 00:09:16.865 - each other, you know, and what works at 248 00:09:16.865 --> 00:09:19.024 - one place may not work at another place. 249 00:09:19.024 --> 00:09:21.365 - No. Because our community is different. The populations 250 00:09:21.504 --> 00:09:22.884 - that we serve are different. 251 00:09:23.424 --> 00:09:23.924 - But 252 00:09:24.419 --> 00:09:26.759 - when we when we have kind of a 253 00:09:26.980 --> 00:09:27.879 - one dataset 254 00:09:28.419 --> 00:09:31.139 - that helps all of us, that can help 255 00:09:31.139 --> 00:09:33.059 - drive, you know, what the next thing is 256 00:09:33.059 --> 00:09:35.220 - that we're going to work on and how 257 00:09:35.220 --> 00:09:37.000 - we work together collaboratively 258 00:09:37.934 --> 00:09:40.975 - to, you know, create more room for our 259 00:09:40.975 --> 00:09:41.475 - patients. 260 00:09:42.174 --> 00:09:42.414 - So, 261 00:09:43.054 --> 00:09:44.575 - as a whole, you know, I think I 262 00:09:44.575 --> 00:09:45.715 - think collaboration 263 00:09:46.654 --> 00:09:51.054 - and, working together is the most important part 264 00:09:51.054 --> 00:09:52.679 - of how we do this and how we 265 00:09:52.679 --> 00:09:53.899 - drive our decision making. 266 00:09:54.839 --> 00:09:56.620 - Thank you. In increasingly 267 00:09:57.000 --> 00:09:58.139 - using the data 268 00:09:58.759 --> 00:10:00.459 - in one on one conversation 269 00:10:00.759 --> 00:10:01.579 - with physicians, 270 00:10:01.959 --> 00:10:03.019 - surgeons, gastroenterologists, 271 00:10:04.235 --> 00:10:05.754 - How does that look? And talk to us 272 00:10:05.754 --> 00:10:07.835 - about that and how important is the data 273 00:10:07.835 --> 00:10:10.014 - being right to have those conversations go well. 274 00:10:10.394 --> 00:10:12.254 - Yes. If that is a 100%, 275 00:10:12.875 --> 00:10:15.215 - it the data has to be right. Right? 276 00:10:15.514 --> 00:10:17.915 - And once you know it's right and you 277 00:10:17.915 --> 00:10:19.455 - know that it's easy to access 278 00:10:19.870 --> 00:10:22.190 - and you know that you can pull it 279 00:10:22.190 --> 00:10:23.889 - up at a moment's notice, 280 00:10:24.590 --> 00:10:27.309 - when something comes up, you know, and you 281 00:10:27.309 --> 00:10:29.250 - need to have a conversation with somebody, 282 00:10:29.870 --> 00:10:31.870 - you can do it on their terms. You 283 00:10:31.870 --> 00:10:33.965 - know, I can I can sit with with 284 00:10:33.965 --> 00:10:36.205 - somebody, you know, whenever they need to sit 285 00:10:36.205 --> 00:10:37.725 - with me, and I don't need to do 286 00:10:37.725 --> 00:10:39.985 - some complicated meeting or complicated, 287 00:10:40.524 --> 00:10:41.004 - you know, 288 00:10:41.565 --> 00:10:43.725 - data pull? I can sit with them, you 289 00:10:43.725 --> 00:10:45.965 - know, in real time on their terms, and 290 00:10:45.965 --> 00:10:48.065 - we can talk about what the data says. 291 00:10:49.070 --> 00:10:51.070 - And when, like I said, when it's something 292 00:10:51.070 --> 00:10:52.769 - that's accepted widely, 293 00:10:53.629 --> 00:10:56.350 - the the surgeons, you know, our physicians, they 294 00:10:56.350 --> 00:10:58.210 - also trust that data. 295 00:10:58.830 --> 00:11:00.750 - So, you know, one of the things as 296 00:11:00.750 --> 00:11:02.429 - an example, one of the things we've worked 297 00:11:02.429 --> 00:11:04.965 - on, you know, really hard is is creating 298 00:11:04.965 --> 00:11:05.285 - our, 299 00:11:06.725 --> 00:11:10.264 - access to our surgery department, specifically with efficiency, 300 00:11:11.125 --> 00:11:11.625 - and 301 00:11:12.085 --> 00:11:14.585 - data has really driven that. So 302 00:11:15.044 --> 00:11:16.965 - starting on time is really important. If you 303 00:11:16.965 --> 00:11:18.485 - start your day on time, you get your 304 00:11:18.485 --> 00:11:20.779 - day off on the right foot. Everybody depends 305 00:11:20.779 --> 00:11:23.279 - on it. It increases patient satisfaction, 306 00:11:23.740 --> 00:11:25.759 - staff satisfaction, physician satisfaction. 307 00:11:26.299 --> 00:11:26.699 - And, 308 00:11:27.179 --> 00:11:29.980 - in order to do that, we really need 309 00:11:29.980 --> 00:11:30.799 - to understand, 310 00:11:31.339 --> 00:11:34.079 - you know, what the best interventions are 311 00:11:34.424 --> 00:11:37.404 - to to making that successful. Right? And so 312 00:11:37.625 --> 00:11:39.225 - one thing that we did with starting our 313 00:11:39.225 --> 00:11:41.544 - day on time, first case on time start 314 00:11:41.544 --> 00:11:42.044 - was 315 00:11:42.424 --> 00:11:45.164 - created an an automatic report in which 316 00:11:45.465 --> 00:11:47.820 - that report is sent to me, and I 317 00:11:47.820 --> 00:11:50.160 - can send that report off to our physicians 318 00:11:50.620 --> 00:11:52.940 - and the leaders of our physicians. So that 319 00:11:52.940 --> 00:11:54.540 - way, we all can be on the same 320 00:11:54.540 --> 00:11:56.960 - page as far as, you know, the accountability 321 00:11:57.180 --> 00:11:59.820 - piece of it as well. So everybody starts 322 00:11:59.820 --> 00:12:02.195 - on time means, you know, we can accurately 323 00:12:02.254 --> 00:12:05.295 - predict our day so that our patients have 324 00:12:05.295 --> 00:12:08.575 - reliable care. And so, that's been very it's 325 00:12:08.575 --> 00:12:11.075 - been very important to have something that everybody 326 00:12:11.134 --> 00:12:11.634 - trusts. 327 00:12:12.894 --> 00:12:15.315 - No. That's that's so important too. I mean, 328 00:12:15.934 --> 00:12:16.830 - it seems so 329 00:12:17.309 --> 00:12:17.809 - fundamental, 330 00:12:18.750 --> 00:12:20.590 - but getting the search to start the first 331 00:12:20.590 --> 00:12:21.570 - case on time 332 00:12:22.190 --> 00:12:23.870 - makes it much easier to set the day 333 00:12:23.870 --> 00:12:24.769 - up for success. 334 00:12:25.149 --> 00:12:26.910 - And if you have a track record where 335 00:12:26.910 --> 00:12:29.070 - somebody's regularly late and they've just gotten to 336 00:12:29.070 --> 00:12:30.210 - that sort of notion, 337 00:12:31.245 --> 00:12:33.325 - what sometimes they don't realize statistically is where 338 00:12:33.325 --> 00:12:34.304 - they're at, 339 00:12:34.605 --> 00:12:36.524 - and then they have to actually care that 340 00:12:36.524 --> 00:12:38.764 - they're impacting everybody else too. But that's part 341 00:12:38.764 --> 00:12:40.445 - of those discussions. And much easier of those 342 00:12:40.445 --> 00:12:42.524 - discussions, if you have good data, not just 343 00:12:42.524 --> 00:12:44.524 - anecdotally, you know, doctor x, you're always late 344 00:12:44.524 --> 00:12:46.625 - compared to other people. You're causing some trouble, 345 00:12:46.740 --> 00:12:49.060 - and we'd like you on time or as 346 00:12:49.060 --> 00:12:51.381 - close to the time more often. And having 347 00:12:51.381 --> 00:12:53.702 - great data is probably really helpful for those 348 00:12:53.702 --> 00:12:56.023 - difficult conversations. Right. And, you know, the the 349 00:12:56.313 --> 00:12:58.633 - that particular data point is multifactorial. Right? It 350 00:12:58.633 --> 00:13:00.954 - it doesn't always just depend on the surgeon. 351 00:13:00.954 --> 00:13:02.115 - It depends on everybody. 352 00:13:02.995 --> 00:13:05.554 - It depends on the patient being ready. You 353 00:13:05.554 --> 00:13:07.714 - know, how are we gonna make sure that 354 00:13:07.714 --> 00:13:10.195 - our patient is ready? And we're all on 355 00:13:10.195 --> 00:13:12.455 - one team working together for that goal. 356 00:13:12.834 --> 00:13:15.475 - And so it it's and, you know, we 357 00:13:15.475 --> 00:13:17.669 - all contribute to it as well. So when 358 00:13:17.669 --> 00:13:19.750 - we find an outlier or see an outlier, 359 00:13:19.750 --> 00:13:21.590 - we we kind of help with that, you 360 00:13:21.590 --> 00:13:24.549 - know, bringing that awareness, you know, sharing that, 361 00:13:24.549 --> 00:13:26.790 - you know, oh, we're all watching, but we're 362 00:13:26.790 --> 00:13:28.070 - all here for you. We're all here to 363 00:13:28.070 --> 00:13:29.690 - support you as well, and, 364 00:13:30.235 --> 00:13:32.315 - this is what it looks like. So it's 365 00:13:32.315 --> 00:13:33.535 - it's been very helpful. 366 00:13:34.795 --> 00:13:37.195 - Love that. And talk about what is sort 367 00:13:37.195 --> 00:13:37.934 - of next 368 00:13:38.554 --> 00:13:39.774 - in terms of 369 00:13:40.235 --> 00:13:42.809 - data and what you're doing. What what are 370 00:13:42.809 --> 00:13:45.389 - the next things in the agenda for perioperative 371 00:13:45.529 --> 00:13:48.090 - data and and systems and and and sort 372 00:13:48.090 --> 00:13:49.710 - of how you 373 00:13:50.170 --> 00:13:51.389 - can improve optimization 374 00:13:52.410 --> 00:13:54.889 - and any new capabilities that you're particularly excited 375 00:13:54.889 --> 00:13:55.389 - about? 376 00:13:56.024 --> 00:13:58.264 - Yes. Oh, I'm so excited about some some 377 00:13:58.264 --> 00:14:00.584 - great stuff coming up. I like I said 378 00:14:00.584 --> 00:14:02.524 - before, you know, we like to work smarter, 379 00:14:02.664 --> 00:14:03.884 - not harder. Right? 380 00:14:04.184 --> 00:14:06.664 - And the more minutiae you can pull out 381 00:14:06.664 --> 00:14:09.569 - of somebody's day, the better. It can use 382 00:14:09.569 --> 00:14:12.209 - their brain to focus on the important tasks 383 00:14:12.209 --> 00:14:15.089 - at hand, which is specifically, you know, caring 384 00:14:15.089 --> 00:14:17.809 - for our patients in real time instead of 385 00:14:17.809 --> 00:14:20.149 - making phone calls or sending text messages, 386 00:14:20.769 --> 00:14:23.475 - working, you know, hard to to make sure 387 00:14:23.475 --> 00:14:25.475 - that our staffing looks good for the next 388 00:14:25.475 --> 00:14:29.235 - day. There are some great technological advances that 389 00:14:29.235 --> 00:14:31.554 - are going to help us with those kind 390 00:14:31.554 --> 00:14:32.454 - of administrative 391 00:14:32.914 --> 00:14:35.315 - tasks and that administrative burden that our team 392 00:14:35.315 --> 00:14:36.774 - has. And so 393 00:14:37.180 --> 00:14:38.879 - looking, you know, to implement 394 00:14:39.180 --> 00:14:42.000 - across we've already actually already done this across 395 00:14:42.139 --> 00:14:44.700 - all of our procedural areas. So, you know, 396 00:14:44.700 --> 00:14:47.500 - Cath Lab has the same access to data 397 00:14:47.500 --> 00:14:49.980 - as as a surgery department does, and and 398 00:14:49.980 --> 00:14:51.945 - our GI lab does as well. And and 399 00:14:51.945 --> 00:14:54.585 - so that's that's opening up more conversations for 400 00:14:54.585 --> 00:14:56.205 - efficiencies in those areas. 401 00:14:56.745 --> 00:14:59.325 - Understanding what things look like in real time, 402 00:14:59.465 --> 00:15:02.184 - you know, having real time communication in in 403 00:15:02.184 --> 00:15:05.750 - an automated system in which a physician or 404 00:15:05.750 --> 00:15:07.049 - a technical representative 405 00:15:07.509 --> 00:15:10.470 - or the team itself can can receive text 406 00:15:10.470 --> 00:15:12.470 - messages that says, you know, your room is 407 00:15:12.470 --> 00:15:14.629 - running on time, your room is running behind. 408 00:15:14.629 --> 00:15:17.829 - Surgery can be unpredictable. So we're not always 409 00:15:17.829 --> 00:15:19.449 - perfectly on time. Right? 410 00:15:19.845 --> 00:15:22.324 - So that that has that could actually be, 411 00:15:22.644 --> 00:15:25.284 - very, very helpful so that our clinicians can 412 00:15:25.284 --> 00:15:28.164 - focus on what they need to focus on, 413 00:15:28.164 --> 00:15:29.225 - which is our patients. 414 00:15:29.924 --> 00:15:31.524 - And then making sure that we have, you 415 00:15:31.524 --> 00:15:32.985 - know, we have AI tools 416 00:15:33.445 --> 00:15:35.225 - that will help us determine, 417 00:15:36.139 --> 00:15:37.580 - you know, who is the best person to 418 00:15:37.580 --> 00:15:39.500 - help the surgeon with the with the specific 419 00:15:39.500 --> 00:15:41.259 - case. You know, how can we how can 420 00:15:41.259 --> 00:15:43.259 - we put the right surgical tech in the 421 00:15:43.259 --> 00:15:45.840 - room, you know, for this specific very complex 422 00:15:45.980 --> 00:15:48.620 - case? Or, you know, who needs more training, 423 00:15:48.620 --> 00:15:51.120 - and how can we completely develop our team? 424 00:15:51.254 --> 00:15:53.654 - And, I am really excited to see how 425 00:15:53.654 --> 00:15:55.195 - that's gonna pan out for everybody. 426 00:15:56.054 --> 00:15:59.174 - It it it really is, Jennifer Venator. A 427 00:15:59.174 --> 00:16:01.414 - a tremendous pleasure to visit with you. It's 428 00:16:01.414 --> 00:16:02.875 - an incredible sort of 429 00:16:03.830 --> 00:16:05.050 - ability and thoughtfulness 430 00:16:05.429 --> 00:16:07.129 - you take to management and leadership, 431 00:16:07.750 --> 00:16:09.750 - and it and it shows so clearly, and 432 00:16:09.750 --> 00:16:11.029 - it and it's so nice to talk to 433 00:16:11.029 --> 00:16:13.670 - you about it. Congratulations on the mission that 434 00:16:13.670 --> 00:16:15.830 - you're on and quite frankly how well it's 435 00:16:15.830 --> 00:16:16.330 - going. 436 00:16:16.675 --> 00:16:18.195 - Thank you so much for joining us today 437 00:16:18.195 --> 00:16:20.435 - on the Becker's Healthcare podcast. What a pleasure. 438 00:16:20.435 --> 00:16:22.215 - Thank you very, very much. For having me.