WEBVTT

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- There's a small circle of people who truly

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- understand what it takes to lead a health

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- system right now. The decisions are enormous.

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- The variables are constantly shifting, and the stakes

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- of getting a call wrong don't stay contained.

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- That's not a complaint. It's a structural reality.

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- And it's why the most effective c suite

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- leaders are deliberate about where they go to

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- pressure test their thinking.

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- Becker's fourteenth annual CEO and CFO roundtable

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- brings together more than 1,500

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- executive level attendees

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- and nearly 400 speakers for four days built

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- around growth, financial sustainability,

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- workforce strategy, and the leadership questions that don't

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- have easy answers.

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- Join us November second through the fifth in

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- Chicago.

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- For the agenda and event details,

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- visit beckershospitalreview.com

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- and click on the events tab in the

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- upper right.

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- This is Scott Becker with the Becker's Healthcare

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- Podcast.

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- I'm thrilled today to be joined by an

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- absolutely brilliant

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- entrepreneur

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- health care founder.

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- We're joined today by Nish Kandwala.

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- And Nish is the CEO and the cofounder

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- of Bunker Hill Health.

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- We're gonna talk about what Bunker Hill does,

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- about Nish's Stanford

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- background, and and a lot more.

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- Nish, can you take a moment and tell

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- us a little bit about yourself, a little

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- bit about Bunker Hill Health, and how you

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- got to the spot of founding this company,

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- that's been funded by some of the most

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- well known venture capital funds in the universe.

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- Talk about how you got here and about

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- yourself and about Bunker Hill Health.

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- Sounds wonderful.

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- Thanks for having me, Scott. For the audience,

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- my name is Nish. I am the CEO

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- and cofounder of Bunker Hill, as Scott mentioned.

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- I was previously a student at Stanford working

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- in the AI for medicine labs over there,

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- where

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- a lot of my work was actually focused

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- on building different AI algorithms for different use

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- cases in health care. We worked very closely

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- with physicians

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- and the school of medicine, and we would

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- build some just absolutely wonderful algorithms

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- that would drive better patient care.

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- And

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- at some point, we had this realization that

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- we had built so many algorithms

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- that seemed to work,

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- but we hadn't actually gotten any of them

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- deployed.

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- That it seemed like there was a lot

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- of buzz around AI, but when the Jabram

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- hit the road, we didn't actually see many

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- of them eventually get deployed.

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- And so we got really worried about this

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- because the whole point of this is to

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- not just publish papers, it's to actually

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- drive better patient care, drive better operational efficiencies,

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- and we were just not seeing that translation

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- happen.

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- And we also saw

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- that this problem was only gonna get worse

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- with large language models. When I was a

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- student, large language models weren't a thing, so

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- it actually took us three to six months

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- to build a model

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- for a given use case. But now with

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- large language models, you could build those models

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- even faster. You could build those use cases

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- even faster. But that problem of a lot

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- of potential but not so much actually live

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- in production use, that problem only got exacerbated.

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- So we spun out Bunker Hill with the

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- sole goal of bringing

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- AI from

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- people's might ideas and bringing them into a

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- clinical practice and into production use.

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- Since then, we are now live with over

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- 30 different health systems and have raised around

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- $60,000,000

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- from some of the best venture capitalists like

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- Sequoia Capital and Khosla Ventures.

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- Take a second, Don. Give the audience a

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- sense. You're working with 60 different health systems.

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- Mhmm. Give us a sense of what Bunker

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- Hill Health actually does. What do you folks

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- do so people could just get that much

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- of a clearer sense to that? Of course.

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- So we are an AI agent platform, and

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- it's a way for clinical and operational teams

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- within health systems to build AI agents that

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- end up doing the work end to end.

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- So today, you know, you everyone has a

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- lot of ideas around how they might want

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- to use chat g p t, for example,

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- in their day to day work within the

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- health system, whether that's for something like enabling

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- care pathways on the clinical side to something

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- like helping with,

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- triaging patients in a referral queue for patient

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- access to something on the prior auth side

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- to something on the registry data abstraction side.

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- There are so many of these use cases,

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- but we have found that health systems struggle

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- to actually get those ideas about how

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- technologies like chat g p t can enable

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- with those use cases actually live into production

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- use. So what we have built is this

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- platform. We call it Carebricks,

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- and it's a way for clinical and operational

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- teams to work with us or to build

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- them by themselves by taking our platform and

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- building AI agents that end up doing the

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- work end to end. Each of these use

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- cases that I mentioned and many more,

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- you can probably distill them down to three

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- components.

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- There is one component where you need to

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- get access to data from multiple systems of

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- record.

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- Think

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- EHR. Think ERP. Think other sources of records

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- like clinical guidelines, payer policies, things like that.

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- That's one component.

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- Another component is that of actually running the

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- large language models on top of,

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- that data, and then you have a final

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- component of actually taking actions

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- on top of the output of AI. This

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- is things like writing back to the EHR,

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- things like sending patients' messages or physicians' messages.

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- And so this platform

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- allows

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- clinical and operational leaders to arrange

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- and sort of and

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- assemble

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- these components,

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- these bricks as we call them, a bit

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- that's where the name Carebricks comes from, to

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- assemble these bricks

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- in a way that we can help automate

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- many of those clinical and operational use cases.

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- And take a moment, Nish, on how do

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- systems work with you?

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- Who internally

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- works with your platform?

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- How much help do they get from your

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- team?

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- How does this work in practice?

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- Does the team internally have to be all

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- software engineers?

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- Or or or how does this work with

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- the people at the system

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- so to make this usable for the system

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- without them having to all be computer engineers?

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- Or do they?

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- Yeah. No. That's a great question. So we

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- think that this is actually a great time

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- to make an operational change as well. So

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- we partner when we work with the health

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- system, we are typically working with,

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- someone like a chief AI officer or a

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- chief medical officer where we partner very closely

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- with them to have Carebricks become their AI

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- platform.

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- And we create this governance structure when when

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- when there are new use cases

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- that are coming from the grassroots or when

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- we introduce new use cases that we have

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- found, that receive a lot of love at

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- other health systems.

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- The chief AI officer, the chief medical officer

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- is able to do a very quick sniff

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- test and see if that is of interest

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- to their organization.

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- And if that use case does pass that

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- sniff test,

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- then the chief AI officer

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- introduces

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- us to the problem owners, those use case

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- owners at their health system. And then our

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- forward deployed team works very closely

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- with the subject matter experts, those problem owners,

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- to rapidly build AI agents that help them

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- for their particular problem. And so to give

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- you a very concrete example,

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- from the first time we meet with a

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- problem owner or subject matter expert at a

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- hospital

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- to going live, it takes about two to

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- six weeks end to end, for a net

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- new use case. And so we don't expect

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- the health system to have any engineers

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- responsible for this. We just, expect that we

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- will have a collaboration

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- where our team can rapidly build these AI

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- agents on our platform for those use cases.

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- And what does your forward deployed team look

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- like? Yeah. Because that's so critical, that intersection

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- with the with the client hospital. Because we

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- see so many people that have great technology.

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- But if you don't have that deployment team

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- that's really working hand in hand, it it's

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- almost what you talked about originally when you

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- were back in the day, a graduate student

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- at Stanford. Yeah. And people had ideas, but

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- they weren't really getting put to work. Talk

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- about that integration with the forward deployed team

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- to make this

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- as useful as possible.

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- Yeah. I think our forward deployed team is

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- incredibly curious

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- and is very willing to be collaborative.

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- And so to give you an idea, our

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- VP of forward deployed,

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- he has a background in consulting as well

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- as in start ups. He studied applied math

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- at Brown University.

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- And when he was the only forward deployed,

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- lead that we had,

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- he would, you know, fly out to the

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- health systems that we partner with, meet with

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- the stakeholders, the problem owners. And just if

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- they are already doing a process, but just

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- manually,

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- we would observe what they're doing, shadow them,

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- and try to basically mimic that workflow on

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- our platform, obviously, in a more automated way.

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- Or if it's a process

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- that they haven't the health health system hasn't

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- implemented yet but is interested in doing so,

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- then it's a long form conversation that we

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- have and then very close iteration and collaboration

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- on it as we go live with that

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- use case.

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- How much is the use of AI accelerating

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- in health systems today? What do you sort

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- of see now,

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- use cases? And over the next three to

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- five years, where you sort of seeing the

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- most interest

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- in in in how are things accelerating or

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- cascading?

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- So I think of use cases actually in

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- the form of, like, a Maslow's hierarchy of

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- needs at a health system,

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- where you have your base foundational needs that

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- need to be met. And then as you

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- go towards the top of the pyramid, you

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- hit those enlightened use cases that are very

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- cool, that are very awesome. They make a

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- lot of sense from an ROI perspective,

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- but they are not foundational in the nature.

266
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- So, like, an example of a foundational use

267
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- case would be, oh, wow. With the new

268
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- HR one bill,

269
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- the definition of who is considered a Medicaid

270
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- patient is about to change,

271
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- and our hospital

272
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- might now have a lower percentage of Medicaid

273
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- patients,

274
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- than what is required to be eligible for

275
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- three forty b discounts.

276
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- And suddenly, you are at risk as a

277
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- hospital of losing tens, if not hundreds, of

278
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- millions of dollars,

279
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- that are afforded by the three forty b

280
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- program. And so that is like a foundational

281
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- need. It is very difficult to care about

282
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- other things when you have such a foundational

283
00:10:25.240 --> 00:10:27.159
- need that is unmet. So that will be

284
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- a great use case to anchor our collaboration

285
00:10:30.039 --> 00:10:32.120
- on where you could have an AI agent,

286
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- for example,

287
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- looking at every patient that is underinsured or

288
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- uninsured,

289
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- seeing which of those patients would actually be

290
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- eligible for Medicaid,

291
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- and getting them enrolled with the help of

292
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- some assistance,

293
00:10:43.904 --> 00:10:46.144
- for example. So I think of these use

294
00:10:46.144 --> 00:10:48.144
- cases as these are, like, the foundational use

295
00:10:48.144 --> 00:10:50.965
- cases at the base of the Maslow's hierarchy

296
00:10:51.024 --> 00:10:53.169
- pyramid, and then you have use cases at

297
00:10:53.169 --> 00:10:55.269
- the very top that are, like, you know,

298
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- incredibly frontier care pathways that you have in

299
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- mind. Like, at the for example, at the

300
00:11:00.690 --> 00:11:02.929
- Cleveland Clinic, an example of a frontier use

301
00:11:02.929 --> 00:11:05.284
- case is one where they are doing trials

302
00:11:05.424 --> 00:11:08.804
- to understand if patients with moderate aortic stenosis

303
00:11:08.865 --> 00:11:12.565
- would benefit from from earlier intervention, for example.

304
00:11:12.625 --> 00:11:14.304
- And so they are very interested in a

305
00:11:14.304 --> 00:11:15.605
- care pathway specifically

306
00:11:16.519 --> 00:11:19.480
- for a frontier care pathway like that, and

307
00:11:19.480 --> 00:11:21.080
- that would be an AI agent that helps

308
00:11:21.080 --> 00:11:24.040
- with patient navigation and follow-up, for example. And

309
00:11:24.040 --> 00:11:25.960
- so I think of it in terms of

310
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- when we partner with the health system, we

311
00:11:28.120 --> 00:11:30.475
- want to get a few use cases that

312
00:11:30.475 --> 00:11:33.375
- cover the foundation, a few use cases that

313
00:11:33.434 --> 00:11:35.514
- span across that pyramid going all the way

314
00:11:35.514 --> 00:11:37.514
- up to the sort of, the top of

315
00:11:37.514 --> 00:11:39.195
- the the top of the pyramid into the

316
00:11:39.195 --> 00:11:40.415
- enlightened use cases.

317
00:11:41.915 --> 00:11:43.835
- Thank you. Absolutely fascinating. They go up the

318
00:11:43.835 --> 00:11:46.070
- Maslow's hierarchy type of perspective, breaking it down

319
00:11:46.070 --> 00:11:48.790
- to what's foundational versus what's frontier, what's absolutely

320
00:11:48.790 --> 00:11:50.790
- needed versus what's nice to have or next

321
00:11:50.790 --> 00:11:53.549
- level. Exactly. Talk a little bit about what

322
00:11:53.549 --> 00:11:55.690
- are you most focused on and excited about

323
00:11:56.389 --> 00:11:57.769
- this next coming year

324
00:11:58.164 --> 00:12:00.565
- both in in your work with your health

325
00:12:00.565 --> 00:12:02.485
- systems, your work with your team, your work

326
00:12:02.485 --> 00:12:03.225
- with your

327
00:12:03.924 --> 00:12:05.845
- venture capital funds? What what are you most

328
00:12:05.845 --> 00:12:07.524
- excited about and focused on as you as

329
00:12:07.524 --> 00:12:08.965
- you work for the next six to twelve

330
00:12:08.965 --> 00:12:09.465
- months?

331
00:12:10.245 --> 00:12:12.745
- I think it's two things. The first one

332
00:12:13.299 --> 00:12:15.220
- is actually something that I hope we can

333
00:12:15.220 --> 00:12:16.440
- develop as an ecosystem

334
00:12:16.899 --> 00:12:17.639
- as a whole,

335
00:12:18.259 --> 00:12:20.519
- and that is how do you actually

336
00:12:21.779 --> 00:12:23.379
- look at AI as an a as a

337
00:12:23.460 --> 00:12:25.779
- as an enterprise strategy? What I mean by

338
00:12:25.779 --> 00:12:28.085
- this is, you know, as we think about

339
00:12:28.144 --> 00:12:30.144
- how we even want to make a business

340
00:12:30.144 --> 00:12:31.044
- model around

341
00:12:31.504 --> 00:12:32.245
- our platform,

342
00:12:32.705 --> 00:12:35.184
- you know, one approach would have been to

343
00:12:35.184 --> 00:12:37.764
- sort of charge use case by use case.

344
00:12:38.144 --> 00:12:40.410
- But I can tell you that it creates

345
00:12:40.410 --> 00:12:42.649
- a lot of friction when every time there's

346
00:12:42.649 --> 00:12:44.110
- a new use case in mind,

347
00:12:44.410 --> 00:12:46.009
- you have to go back to the legal

348
00:12:46.009 --> 00:12:48.809
- team, negotiate a price point, get that down,

349
00:12:48.809 --> 00:12:50.509
- and that sort of creates a,

350
00:12:51.049 --> 00:12:53.790
- you know, loss of momentum over several months

351
00:12:54.024 --> 00:12:55.784
- as an example. So that's, like, you know,

352
00:12:55.784 --> 00:12:57.945
- a business model that is not really what

353
00:12:57.945 --> 00:13:00.284
- we really appreciate because it really reduces

354
00:13:00.825 --> 00:13:02.664
- the the sort of how much you can

355
00:13:02.664 --> 00:13:04.985
- use AI for different use cases. So where

356
00:13:04.985 --> 00:13:06.985
- we are converging towards and we were where

357
00:13:06.985 --> 00:13:09.404
- we would love to develop this ecosystem towards

358
00:13:09.779 --> 00:13:12.419
- is thinking of AI similar to how you

359
00:13:12.419 --> 00:13:13.320
- think of electricity.

360
00:13:13.860 --> 00:13:15.639
- Just like when you use electricity,

361
00:13:16.419 --> 00:13:17.639
- you pay for watts,

362
00:13:18.100 --> 00:13:20.820
- for every unit of consumption, in a similar

363
00:13:20.820 --> 00:13:22.360
- way, we hope that

364
00:13:22.664 --> 00:13:25.544
- the ecosystem start starts pricing AI similar to

365
00:13:25.544 --> 00:13:26.044
- electricity

366
00:13:26.504 --> 00:13:28.524
- where you pay for tokens of consumption

367
00:13:28.904 --> 00:13:29.804
- instead of,

368
00:13:30.264 --> 00:13:32.205
- instead of on a per use case basis.

369
00:13:32.745 --> 00:13:35.404
- What that will result in is this rapid

370
00:13:35.709 --> 00:13:38.029
- explosion of usage of AI within a health

371
00:13:38.029 --> 00:13:40.589
- system where you can go from, you know,

372
00:13:40.589 --> 00:13:43.549
- zero to twenty, thirty plus use cases without

373
00:13:43.549 --> 00:13:46.029
- having to constantly think about, oh, wow. We

374
00:13:46.029 --> 00:13:47.470
- need to go back to the legal team

375
00:13:47.470 --> 00:13:49.514
- again and again. So that's the first thing

376
00:13:49.514 --> 00:13:51.195
- that I'm really focused on, which is how

377
00:13:51.195 --> 00:13:54.095
- can we shape this ecosystem to view AI

378
00:13:54.235 --> 00:13:57.434
- similar to electricity as opposed to a host

379
00:13:57.434 --> 00:13:58.414
- of point solutions.

380
00:13:59.195 --> 00:14:02.509
- That's number one. And number two is actually

381
00:14:02.509 --> 00:14:05.629
- around this the speed at which AI itself

382
00:14:05.629 --> 00:14:08.990
- is improving and what capabilities it affords actually

383
00:14:08.990 --> 00:14:11.309
- unlocks a whole host of use cases that

384
00:14:11.309 --> 00:14:13.710
- previously were just not possible. So what I

385
00:14:13.710 --> 00:14:16.210
- am focused on internally within the company is

386
00:14:16.565 --> 00:14:18.584
- over the course of the last six months,

387
00:14:18.804 --> 00:14:21.144
- AI has progressed so much with new technologies

388
00:14:21.445 --> 00:14:24.004
- or new capabilities like computer use. How do

389
00:14:24.004 --> 00:14:27.524
- we capture those advanced capabilities in unlocking even

390
00:14:27.524 --> 00:14:28.504
- more use cases

391
00:14:28.899 --> 00:14:31.059
- with our for our partners and unlocking even

392
00:14:31.059 --> 00:14:33.860
- more value creation with them. And so those

393
00:14:33.860 --> 00:14:35.620
- are the two things that I'm really focused

394
00:14:35.620 --> 00:14:38.039
- on. One is viewing AI's electricity,

395
00:14:38.419 --> 00:14:40.100
- and two is how do we keep up

396
00:14:40.100 --> 00:14:41.879
- with the pace of the broader,

397
00:14:42.339 --> 00:14:44.600
- inherent AI development that's going on.

398
00:14:45.595 --> 00:14:48.154
- You've had a chance over the last few

399
00:14:48.154 --> 00:14:50.235
- years to work with some of the highest

400
00:14:50.235 --> 00:14:52.735
- end venture capital names in the world,

401
00:14:53.115 --> 00:14:53.615
- Sequoia,

402
00:14:54.154 --> 00:14:56.014
- Khosla Ventures, and so forth.

403
00:14:56.795 --> 00:14:59.910
- Give people just some quick insight as to

404
00:14:59.910 --> 00:15:02.250
- what it's like to work with those

405
00:15:02.870 --> 00:15:05.429
- funding sources, those people. What is it like?

406
00:15:05.429 --> 00:15:07.450
- I mean, you're dealing with really bright people.

407
00:15:07.590 --> 00:15:09.210
- Yes. How do you connect with them?

408
00:15:10.084 --> 00:15:11.784
- Any thoughts or advice about

409
00:15:12.164 --> 00:15:15.365
- people working with funds like that? Yeah. No.

410
00:15:15.365 --> 00:15:17.544
- No. That's a that's a great point. So

411
00:15:17.684 --> 00:15:20.164
- even at Sequoia, we work with Alfred Lin,

412
00:15:20.164 --> 00:15:21.704
- who is the head of the Sequoia

413
00:15:22.164 --> 00:15:24.470
- team. And at and at Khosla, we work

414
00:15:24.470 --> 00:15:26.570
- with Vinod Khosla himself. He is,

415
00:15:27.029 --> 00:15:27.529
- obviously,

416
00:15:28.870 --> 00:15:31.050
- an entrepreneur of of our generation.

417
00:15:31.910 --> 00:15:32.410
- And

418
00:15:33.110 --> 00:15:35.190
- so what I'm the reason I shared this

419
00:15:35.190 --> 00:15:35.850
- is because

420
00:15:36.254 --> 00:15:38.254
- those two guys, they have nothing left to

421
00:15:38.254 --> 00:15:38.754
- prove.

422
00:15:39.134 --> 00:15:41.615
- So when they think about investing in the

423
00:15:41.615 --> 00:15:43.235
- future, investing in companies,

424
00:15:43.535 --> 00:15:45.295
- they are not trying to think of, oh,

425
00:15:45.295 --> 00:15:47.215
- how can I make a quick buck? They

426
00:15:47.215 --> 00:15:49.054
- are thinking about this in the sense of

427
00:15:49.054 --> 00:15:51.769
- how can we invest in ideas, in companies,

428
00:15:51.769 --> 00:15:53.230
- in founders, in teams

429
00:15:53.529 --> 00:15:55.289
- that can really change the shape of a

430
00:15:55.289 --> 00:15:56.429
- ginormous industry.

431
00:15:57.210 --> 00:15:58.889
- And that's how they are looking at us.

432
00:15:58.889 --> 00:16:01.450
- So when they invested in us, when we

433
00:16:01.450 --> 00:16:03.129
- were chatting with them and we continue to

434
00:16:03.129 --> 00:16:03.950
- work with them,

435
00:16:04.565 --> 00:16:07.544
- where they were coming from is, look, today,

436
00:16:07.605 --> 00:16:09.764
- health care is usually criticized to be the

437
00:16:09.764 --> 00:16:11.865
- last industry to adopt new technologies,

438
00:16:12.485 --> 00:16:15.125
- and we have always criticized health care to

439
00:16:15.125 --> 00:16:17.524
- be one where things are not nimble, things

440
00:16:17.524 --> 00:16:19.379
- take a lot of time. And how they

441
00:16:19.379 --> 00:16:21.620
- see Bunker Hill, how they see our platform

442
00:16:21.620 --> 00:16:22.120
- Carebricks,

443
00:16:22.500 --> 00:16:24.500
- is actually a way to make health care

444
00:16:24.500 --> 00:16:25.319
- more iterable.

445
00:16:25.940 --> 00:16:27.620
- How can you make it such that the

446
00:16:27.620 --> 00:16:28.600
- cost of iteration

447
00:16:29.139 --> 00:16:31.860
- reduces down close to zero as possible? How

448
00:16:31.860 --> 00:16:33.299
- can you make it such that the speed

449
00:16:33.299 --> 00:16:33.959
- of iteration,

450
00:16:34.855 --> 00:16:37.514
- in health care increases as much as possible

451
00:16:37.815 --> 00:16:40.075
- so that when you have a new idea,

452
00:16:40.295 --> 00:16:42.215
- it does not take half a decade or

453
00:16:42.215 --> 00:16:44.695
- a decade to get that into widespread use,

454
00:16:44.695 --> 00:16:46.875
- that you can make it a lot more,

455
00:16:47.290 --> 00:16:48.970
- sooner and you can do it in a

456
00:16:48.970 --> 00:16:51.769
- way that feels very nimble and that feels

457
00:16:51.769 --> 00:16:52.269
- very,

458
00:16:52.649 --> 00:16:55.129
- very fast and safe. And so they think

459
00:16:55.129 --> 00:16:56.889
- of that as if Bunker Hill can do

460
00:16:56.889 --> 00:16:59.529
- that, it unlocks a whole host of value

461
00:16:59.529 --> 00:17:01.610
- creation for the entire world. And so that's

462
00:17:01.610 --> 00:17:04.065
- why they started working with us and we

463
00:17:04.065 --> 00:17:06.244
- continue to work very closely with them.

464
00:17:07.184 --> 00:17:08.884
- And what you know, unlike

465
00:17:09.265 --> 00:17:11.984
- potentially other investors that that we that we

466
00:17:11.984 --> 00:17:12.484
- know,

467
00:17:12.945 --> 00:17:15.265
- where they encourage us to to do is

468
00:17:15.424 --> 00:17:16.785
- what they encourage us to do is to

469
00:17:16.785 --> 00:17:20.299
- actually swing big, which is don't make compromises

470
00:17:20.599 --> 00:17:23.240
- just so that you can have a a

471
00:17:23.240 --> 00:17:25.320
- quick win or, you know, a short term

472
00:17:25.320 --> 00:17:27.559
- win as opposed to compromising for the larger

473
00:17:27.559 --> 00:17:30.140
- vision. Take bigger risks. Go bigger.

474
00:17:30.525 --> 00:17:32.125
- We are here, you know, we are here

475
00:17:32.125 --> 00:17:34.605
- to support your grand vision. And so I

476
00:17:34.605 --> 00:17:36.924
- think I feel very privileged in the sense

477
00:17:36.924 --> 00:17:40.125
- that these investors are these partners we know

478
00:17:40.125 --> 00:17:41.965
- than Alfred are really able to push us

479
00:17:41.965 --> 00:17:44.420
- to think big. And, of course, you know,

480
00:17:44.420 --> 00:17:46.820
- they just come with tons of experience about

481
00:17:46.820 --> 00:17:47.559
- how to build

482
00:17:48.180 --> 00:17:51.619
- enormous companies. Like, Sequoia obviously invested in Apple,

483
00:17:51.619 --> 00:17:54.660
- Google, Airbnb, DoorDash, and Khosla was one of

484
00:17:54.660 --> 00:17:56.200
- the first investors in OpenAI.

485
00:17:56.704 --> 00:17:58.964
- They have seen how big companies get built,

486
00:17:59.105 --> 00:18:00.944
- and and they they really help us make

487
00:18:00.944 --> 00:18:03.105
- sure that we can learn from how those

488
00:18:03.105 --> 00:18:04.244
- companies got built.

489
00:18:05.184 --> 00:18:07.025
- That's fascinating. I mean, it's it's so many

490
00:18:07.025 --> 00:18:08.545
- people at the end of the day, I

491
00:18:08.545 --> 00:18:10.464
- count myself as one of them, are more

492
00:18:10.464 --> 00:18:10.964
- incrementalist

493
00:18:11.659 --> 00:18:14.220
- than thinking big people. Mhmm. How does that

494
00:18:14.220 --> 00:18:16.880
- translate from I mean, you're you're obviously

495
00:18:17.339 --> 00:18:18.159
- brilliant person,

496
00:18:18.619 --> 00:18:21.119
- straight a's at Stanford in a graduate program,

497
00:18:21.259 --> 00:18:23.200
- you know, double Stanford graduate.

498
00:18:23.659 --> 00:18:25.659
- How do you train your mind and work

499
00:18:25.659 --> 00:18:27.440
- with people to think big

500
00:18:27.875 --> 00:18:30.115
- versus looking at the next thing? How do

501
00:18:30.115 --> 00:18:31.555
- you how do you sort of combine those

502
00:18:31.555 --> 00:18:32.295
- two thoughts,

503
00:18:32.835 --> 00:18:35.715
- short and big, small and long term, big

504
00:18:35.715 --> 00:18:36.215
- thinking?

505
00:18:36.595 --> 00:18:38.434
- How how do you sort of do that

506
00:18:38.434 --> 00:18:40.134
- as a a founder, entrepreneur,

507
00:18:40.674 --> 00:18:41.654
- CEO, leader?

508
00:18:42.519 --> 00:18:44.119
- How do you evolve to do that to

509
00:18:44.119 --> 00:18:45.720
- do that well? Is is that something that

510
00:18:45.720 --> 00:18:48.200
- you evolve into or that naturally you see,

511
00:18:48.200 --> 00:18:49.799
- or how do you look at that? That

512
00:18:49.799 --> 00:18:51.339
- is such a great question.

513
00:18:51.960 --> 00:18:53.740
- You know, I I think that

514
00:18:54.974 --> 00:18:57.055
- we see this in our ecosystem too. I

515
00:18:57.055 --> 00:18:59.375
- think there's a school of thought where it's

516
00:18:59.375 --> 00:19:00.595
- like AI has

517
00:19:01.055 --> 00:19:02.194
- enormous potential

518
00:19:02.734 --> 00:19:03.714
- for health care,

519
00:19:04.734 --> 00:19:06.414
- but it also comes with a lot of

520
00:19:06.414 --> 00:19:06.914
- risks.

521
00:19:07.599 --> 00:19:09.619
- So we gotta get everything right

522
00:19:10.240 --> 00:19:12.319
- on the first try, and we gotta make

523
00:19:12.319 --> 00:19:13.839
- it such that the first time we do

524
00:19:13.839 --> 00:19:16.879
- it, it's correct and we can execute on

525
00:19:16.879 --> 00:19:19.519
- that. I think that that's a recipe for

526
00:19:19.519 --> 00:19:20.659
- failure, especially

527
00:19:21.484 --> 00:19:23.404
- when this is such a new industry and

528
00:19:23.404 --> 00:19:24.865
- it's such a fast moving industry.

529
00:19:25.565 --> 00:19:27.565
- Like, none of us here, no one in

530
00:19:27.565 --> 00:19:28.305
- this world

531
00:19:28.924 --> 00:19:31.805
- can claim that, oh, we have five years

532
00:19:31.805 --> 00:19:33.424
- or ten years of experience

533
00:19:33.884 --> 00:19:35.025
- deploying AI

534
00:19:35.329 --> 00:19:37.730
- because that AI in its current form did

535
00:19:37.730 --> 00:19:38.630
- not even exist

536
00:19:39.009 --> 00:19:40.849
- more than a couple of years ago. And

537
00:19:40.849 --> 00:19:43.809
- so I think it's important to almost take

538
00:19:43.809 --> 00:19:45.670
- a step back and be self aware

539
00:19:46.210 --> 00:19:48.289
- that we are not gonna get everything right

540
00:19:48.289 --> 00:19:49.109
- as an industry

541
00:19:49.490 --> 00:19:50.470
- on day one

542
00:19:50.794 --> 00:19:51.294
- despite

543
00:19:51.595 --> 00:19:54.174
- the potential for AI being so huge.

544
00:19:54.714 --> 00:19:57.454
- And when you have that sort of awareness,

545
00:19:58.234 --> 00:20:01.115
- what that almost translates to is that you've

546
00:20:01.115 --> 00:20:03.375
- gotta set up yourself in a way

547
00:20:04.259 --> 00:20:06.900
- where not everything feels like a one way

548
00:20:06.900 --> 00:20:07.400
- door.

549
00:20:07.859 --> 00:20:09.859
- Not everything feels like a three to five

550
00:20:09.859 --> 00:20:12.500
- year commitment when you know it's risky. Not

551
00:20:12.500 --> 00:20:15.539
- everything feels like a huge gaping hole in

552
00:20:15.539 --> 00:20:16.599
- your p and l.

553
00:20:16.994 --> 00:20:17.654
- It should

554
00:20:18.115 --> 00:20:18.855
- feel like

555
00:20:19.154 --> 00:20:21.414
- the stakes are low. It should feel

556
00:20:21.875 --> 00:20:24.535
- like it's the cost of iteration is lower.

557
00:20:24.755 --> 00:20:25.494
- And so

558
00:20:25.875 --> 00:20:27.795
- where I like to sort of think about

559
00:20:27.795 --> 00:20:29.954
- this, not just in terms of our platform,

560
00:20:29.954 --> 00:20:31.015
- but also internally,

561
00:20:31.509 --> 00:20:33.109
- is how can we make the cost of

562
00:20:33.109 --> 00:20:35.369
- making mistakes as little as possible?

563
00:20:35.910 --> 00:20:37.769
- How can we make the cost of iteration

564
00:20:37.829 --> 00:20:39.910
- as little as possible? How can we increase

565
00:20:39.910 --> 00:20:40.970
- the speed of iteration?

566
00:20:41.349 --> 00:20:42.730
- And when you have that,

567
00:20:43.349 --> 00:20:46.015
- what that results in is that you make

568
00:20:46.015 --> 00:20:47.315
- very quick strides

569
00:20:47.855 --> 00:20:49.474
- towards your ultimate vision.

570
00:20:49.855 --> 00:20:52.575
- I think you'd you'd dream big, but then

571
00:20:52.575 --> 00:20:54.815
- you know where you are today as an

572
00:20:54.815 --> 00:20:57.555
- industry, and then you have a actual path

573
00:20:57.750 --> 00:20:59.750
- that you can chart from where you currently

574
00:20:59.750 --> 00:21:01.990
- are to where you want to be and

575
00:21:01.990 --> 00:21:03.910
- where you see the potential being. And you

576
00:21:03.910 --> 00:21:05.750
- make it such that you can take small

577
00:21:05.750 --> 00:21:06.890
- steps quickly,

578
00:21:07.589 --> 00:21:08.089
- iterate,

579
00:21:08.549 --> 00:21:10.890
- backtrack if it doesn't work, and continue

580
00:21:11.269 --> 00:21:12.089
- to move towards

581
00:21:12.494 --> 00:21:14.734
- that end state. And so I think it

582
00:21:14.734 --> 00:21:17.295
- ultimately just boils down to how can we

583
00:21:17.295 --> 00:21:18.974
- make it such that you can iterate as

584
00:21:18.974 --> 00:21:20.194
- rapidly as possible.

585
00:21:21.134 --> 00:21:23.154
- No. And I and I love that perspective

586
00:21:23.214 --> 00:21:25.055
- on thinking. So I'm I'm very much an

587
00:21:25.055 --> 00:21:25.555
- incrementalist,

588
00:21:26.095 --> 00:21:27.634
- an iterative type person,

589
00:21:28.410 --> 00:21:29.769
- and and and, like, I you know, if

590
00:21:29.769 --> 00:21:31.690
- I'm writing something, it's gonna go through 10

591
00:21:31.690 --> 00:21:32.809
- drafts till I get it to where I

592
00:21:32.809 --> 00:21:34.970
- want it to be. And one of the

593
00:21:34.970 --> 00:21:36.730
- worst things that a hiring manager could do

594
00:21:36.730 --> 00:21:38.670
- at one of the companies I work with

595
00:21:38.970 --> 00:21:40.809
- is get scared of hiring because they've not

596
00:21:40.809 --> 00:21:41.710
- hit it perfectly.

597
00:21:42.464 --> 00:21:44.224
- Because, like, I don't want people to get

598
00:21:44.224 --> 00:21:45.904
- gun shy because they missed on a hire,

599
00:21:45.904 --> 00:21:48.065
- but they don't hire the next hire. That

600
00:21:48.065 --> 00:21:49.424
- life and almost everything we do is a

601
00:21:49.424 --> 00:21:51.105
- work in process. I mean, one of the

602
00:21:51.105 --> 00:21:52.625
- things you point to is the epics of

603
00:21:52.625 --> 00:21:54.464
- the world, the apples of the world, and

604
00:21:54.464 --> 00:21:56.404
- one of the things they've gotten very right

605
00:21:56.750 --> 00:21:59.869
- is its constant improvement. It it is minimum

606
00:21:59.869 --> 00:22:01.490
- viable and then constant improvement.

607
00:22:01.789 --> 00:22:03.009
- And what was Apple

608
00:22:03.710 --> 00:22:06.029
- fifteen years ago is so different than their

609
00:22:06.029 --> 00:22:08.029
- operating system today. And the same thing with

610
00:22:08.029 --> 00:22:10.210
- Epic, it was very much an an incremental

611
00:22:11.204 --> 00:22:14.825
- incremental type of effort going big, but realizing

612
00:22:14.964 --> 00:22:16.724
- it's a work in process constantly and it

613
00:22:16.724 --> 00:22:18.804
- never stops. And that seems to mirror some

614
00:22:18.804 --> 00:22:20.105
- of the thinking that you have.

615
00:22:20.644 --> 00:22:22.565
- Yeah. You'd look at the first iPhone that

616
00:22:22.565 --> 00:22:23.279
- was released

617
00:22:23.840 --> 00:22:26.259
- to the 17 Pro Max right now,

618
00:22:26.559 --> 00:22:28.480
- and you see that there's just been, you

619
00:22:28.480 --> 00:22:30.740
- know, decades of innovation that has been,

620
00:22:31.920 --> 00:22:33.840
- that has been born through through its cycles

621
00:22:33.840 --> 00:22:34.580
- of iteration.

622
00:22:35.875 --> 00:22:36.694
- Really fascinating.

623
00:22:36.994 --> 00:22:39.234
- Nish, I wanna thank you for joining us.

624
00:22:39.234 --> 00:22:40.375
- Again, Nish Kanwala,

625
00:22:41.154 --> 00:22:43.654
- CEO, cofounder of Bunker Hill Health,

626
00:22:44.115 --> 00:22:45.954
- one of the smartest people that I get

627
00:22:45.954 --> 00:22:48.110
- to visit with and talk to. What a

628
00:22:48.110 --> 00:22:49.950
- pleasure to visit with you, Nish, and I

629
00:22:49.950 --> 00:22:51.730
- look forward to visiting with you some more,

630
00:22:51.950 --> 00:22:53.869
- and and continued good luck in your journey

631
00:22:53.869 --> 00:22:55.950
- and what you're doing. Just fantastic. Thank you

632
00:22:55.950 --> 00:22:57.490
- so much, Scott. Really nice.