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Speaker 1: This is Gracelyn Keller with the Becker's Healthcare Podcast, and we are recording live at the tenth annual health IT, digital health, and RCM meeting. I'm currently joined by Michael Hahn, who is the chief medical information officer at MultiCare Health System. Michael, thanks for being here. Let's have you start off by sharing a little bit more about your background and your work in health

Speaker 2: care. Sure. So my name is Michael Hahn. I work for MultiCare Health System. We are a 13 hospital, integrated delivery network, based in Tacoma, Washington.

We have about 13 hospitals, 27,000 employees, and I am a urologist by background. And so I practiced urology for, about fifteen or sixteen years before I made on the leap into full time, into a full time informatics role. So I'm presently the chief medical information officer at MultiCare. I'm responsible for all physician and advanced practice provider, facing software, in terms of governance, implementation, and adoption. I'm particularly interested in in any, applications, that can help improve, the patient and physician, experience.

Speaker 1: Wonderful. Well, again, thanks for being here. And let's start with talking about AI because nearly half of medical practices reported using AI in some capacity in the last year, and it does remain the key topic for health IT leaders. So from your perspective, what are the use cases that are making a difference right now, and how are you leveraging them in your organization?

Speaker 2: Yeah. So, from a clinical standpoint, our our first applications that we really implemented, at MultiCare, were in, the early detection of stroke, in the ER. So, we have, two vendors that are currently live, and and and time is time is neurons. And so, these applications have certainly helped us in this space. I think that you can't go anywhere in this conference without running into something, regarding ambient clinical documentation.

And so right now, we are in a a three way trial, comparing three separate vendors, with almost 500 providers, at MultiCare. And and, you know, I'm pleased to report our initial survey data, has been absolutely astounding. We have, gone from a twenty three percent burnout rate, prior to using ambient clinical acclimation to a less than four percent burnout rate. And at the same time, we've gone from, only eight percent of providers in the trial, who stated they enjoyed practice, before the trial, moved to over thirty six percent of providers, saying that they, were enjoying their practice after implementing, an ambient clinical documentation solution. So, you know, I'm extremely bullish on on ambient clinical documentation, and how it's gonna affect not just the the the physician and APP experience, but the, patient experience.

Speaker 1: Absolutely. And as virtual care expands from AI enabled tools and remote monitoring to broader digital health platforms, introducing these new technologies does bring its own challenges. So what advice do you have for leaders navigating everything from governance to patient engagement? And can you share an example of how your organization has balanced innovation with operational constraints?

Speaker 2: I think I'm gonna tackle this one from a governance standpoint. You know, when and I and I guess I'll go back to our ambient clinical documentation trial. This was not something that IT did to the physician enterprise. This is something, that myself and our physician leadership, embarked on together. And so they were able to get, the the the provider buy in, that was necessary to make this, pilot successful, and I was able to get, the buy in from an IT and governance standpoint.

And so by working together, we were able to deliver this tool that that that I'm gonna call game changing, for our for our providers at MultiCare.

Speaker 1: And final question as we do wrap up our conversation. I'd love to know your top piece of advice for health care leaders as they prepare for further advancements in technology and rising demands for care.

Speaker 2: I think I'm gonna double click on what what what, what we just talked about in terms of the importance of IT and medical leadership working hand in hand, arm in arm to implement new technology. The IT tail can't wag, the operational clinical and and clinical dog. We we need to work together in order to prioritize, new solutions, and implement these new solutions and drive adoption of these new solutions.

Speaker 1: Absolutely. Well, Michael, thanks so much for being here today and joining me on the Becker's Healthcare Podcast. Again, we are recording live at the tenth annual health IT, digital health, and RCM meeting.