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Philips is a health tech leader focused on

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innovation that improves the health and well-being of

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people. Our health care technology and informatics solutions

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help care teams diagnose, treat, and manage more

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patients with greater precision, speed, and confidence across

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the care journey. With Philips, clinicians are empowered

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with streamlined insights in the moments that matter

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for every patient. Better care for more people.

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Philips.

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This is Gracelyn Keller with the Becker's Healthcare

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Podcast, and we are recording live at the

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tenth annual health IT, digital health, and RCM

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meeting. I'm currently joined by Michael Hahn, who

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is the chief medical information officer at MultiCare

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Health System. Michael, thanks for being here. Let's

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have you start off by sharing a little

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bit more about your background and your work

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in health

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care. Sure. So my name is Michael Hahn.

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I work for MultiCare Health System.

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We are a 13 hospital,

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integrated delivery network, based in Tacoma, Washington.

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We have about 13 hospitals,

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27,000

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employees,

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and I am a urologist by background.

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And so I practiced urology for,

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about fifteen or sixteen years before I made

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on the leap into full time,

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into a full time informatics role. So I'm

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presently the chief medical information officer at MultiCare.

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I'm responsible for all physician

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and advanced practice provider,

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facing

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software,

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in terms of governance,

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implementation,

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and adoption.

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I'm particularly interested in in any,

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applications,

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that can help improve,

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the patient and physician,

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experience.

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Wonderful. Well, again, thanks for being here. And

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let's start with talking about AI because nearly

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half of medical practices reported using AI in

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some capacity in the last year, and it

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does remain the key topic for health IT

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leaders.

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So from your perspective, what are the use

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cases that are making a difference right now,

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and how are you leveraging them in your

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organization?

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Yeah. So,

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from

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a clinical standpoint,

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our our first

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applications that we really implemented,

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at MultiCare,

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were in,

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the early detection of stroke,

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in the ER. So, we have, two vendors

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that are currently live,

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and and and time is time is neurons.

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And so,

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these applications have certainly helped us in this

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space.

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I think that you can't go anywhere in

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this conference without running into something,

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regarding ambient clinical documentation.

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And so right now, we are in a

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a three way trial,

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comparing three separate vendors,

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with almost 500 providers,

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at MultiCare.

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And and, you know, I'm pleased to

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report

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our initial survey data,

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has been absolutely

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astounding.

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We have, gone from a twenty three percent

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burnout rate,

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prior to using ambient clinical acclimation

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to a less than four percent burnout rate.

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And at the same time, we've gone from,

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only eight percent of providers in the trial,

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who stated they enjoyed practice,

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before the trial,

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moved to over thirty six percent of providers,

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saying that they, were enjoying their practice after

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implementing,

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an ambient clinical documentation solution.

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So, you know, I'm extremely bullish on on

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ambient clinical documentation,

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and how it's gonna affect not just the

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the the physician and APP experience,

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but the,

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patient experience.

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Absolutely.

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And as virtual care expands from AI enabled

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tools and remote monitoring

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to broader digital health platforms, introducing these new

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technologies does bring its own challenges.

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So what advice do you have for leaders

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navigating everything from governance to patient engagement? And

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can you share an example of how your

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organization has balanced innovation with operational constraints?

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I think I'm gonna

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tackle this one from a governance standpoint.

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You know, when and I and I guess

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I'll go back to our ambient clinical documentation

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trial.

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This was not something that IT did

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to the physician enterprise.

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This is something,

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that myself and our physician leadership,

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embarked on together.

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And so they were able to get,

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the the the provider buy in, that was

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necessary to make this, pilot successful, and I

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was able to get,

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the buy in from an IT and governance

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standpoint. And so by working together,

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we were able to deliver this tool that

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that that I'm gonna call game changing,

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for our for our providers at MultiCare.

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And final question as we do wrap up

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our conversation. I'd love to know your top

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piece of advice for health care leaders as

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they prepare for further advancements in technology and

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rising demands for care.

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I think I'm gonna double click on what

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what what, what we just talked about in

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terms of

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the importance

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of IT

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and medical leadership working hand in hand,

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arm in arm to implement new technology.

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The IT tail can't wag, the operational clinical

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and and clinical dog.

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We we need to work together in order

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to prioritize,

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new solutions,

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and implement these new solutions

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and drive adoption of these new solutions.

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Absolutely. Well, Michael, thanks so much for being

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here today and joining me on the Becker's

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Healthcare Podcast. Again, we are recording live at

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the tenth annual health IT, digital health, and

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RCM meeting.