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Hello. This is Arianna Portallatin with the Becker's

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Dental and DSR Review podcast. I'm thrilled to

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be joined today by Annie Sawyer, the director

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of three d Dentists. Annie, thank you so

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much for being here today. It is great

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to have you. Thank you so much.

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Great. To start us off, can you introduce

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yourself for our listeners and tell us a

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little bit about your background and your role

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at three d Dentists?

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You bet.

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So I currently work for three d Dentists.

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Dentists three d Dentists is a dental education

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and practice growth company.

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We offer courses,

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workshops to help dental professionals improve their practices

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by combining clinical techniques with business strategies.

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And so

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prior to joining three d, I spent the

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last fifteen years in the DSO space

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with two very large DSOs,

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served in various leadership roles. And in the

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2024,

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I was introduced to doctor Tarun Agarwal, founder

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of three d Dentists, and doctor

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Sully Sullivan.

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He's one of the three d partners.

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And, three d Dentists, it's a dentist owned

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and operated,

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company,

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that but both T Bone and Sully have,

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successful private practices based on the three d

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fundamentals. So, you know, at three d,

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the dentists and teams that, you know, join

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and collaborate with us,

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they have somebody that's still working,

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you know,

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in their practices. They understand that the

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everything that's happening right in the day to

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day life, whether it be employees

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or, you know, patient demands and also along

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with technology. So,

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we really reach out to, you know, build

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a strong community of dentist professionals that have

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a desire to excel.

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Great. Thank you so much for sharing a

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little bit more background there.

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First question for you here. What are some

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of the biggest issues that you're following in

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the dental industry this year?

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So staffing challenges,

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mental health, and access to care are, you

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know, the biggest issues that I'm currently following

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mainly because

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they're what I'm, you know, constantly coaching to

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and seeking solutions for.

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They all combine, you know, and play into

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each other in one way or another because

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it's putting such a tremendous strain on the

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owners, the teams, and even the patients, you

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know, for,

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you know, being able to actually get the

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care.

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Right. Yeah.

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Can you tell us a little bit more

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your role at three d dentist?

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How are you working with staffing challenges right

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now? How does it affect,

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three d dentist also?

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Sure. So

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in the private practice for both T Bone

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and Soli, you know, turnover rate is high,

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at times depending on, you know, what the

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and that we're seeing kind of across the

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board because the the landscape has changed with

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employees.

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So, you know, it's a time of pivot

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for everybody, you know, in a leadership role,

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in how they're approaching,

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you know, the work life balance.

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And so then we're seeing the same thing

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with all the dentists, you know, and we

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saw this in the d o space DSO

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space as well is that,

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you know, there's

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a the typically, the owner, you know,

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has one way they wanna do something or

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the DSO, but our employees are, you know

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and staff are putting a lot of pressures

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into,

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you know,

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the time that they wanna work,

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the days they wanna work. And so

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really being adaptable

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and helping others find solutions to,

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you know, work a schedule differently,

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operate in a, you know, a more efficient

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way

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is,

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you know, what we're striving to be better

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at

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and be more attuned to, you know, for

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the sake of

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longevity and loyalty.

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Yeah. Definitely.

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And I know you mentioned,

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mental health challenges as well and how's that

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how that kind of plays into staffing challenges

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a lot of the time. I know during

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the pandemic, we saw,

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a lot of dental professionals,

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particularly hygienists,

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leave the field.

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A a lot of what people were dealing

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had to do with burnout as well.

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What are you seeing now as far as

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mental health challenges in dentistry?

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Well, you know, as we all know, you

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know,

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dentists have always had a, you know, a

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higher,

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you know,

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listing or percentage of, you know, reporting of

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mental health challenges. And, you know, people it

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can be to, you know, perfectionism

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or

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even, you know, the patient expectations.

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But along with that are now that we

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the hygienist have kind of taken a different

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route, it the pressure that is putting on

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the dentist

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because it might be, you know, the patient's

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now urging, you know, and wanting to be

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seen, yet we don't have the capacity to

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see them in.

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Seventy percent of dentists report being burnt out.

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And so

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that's crazy. You know?

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And so the, you know, the the great

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and exciting thing is, you know, where AI

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and technology are kinda taking us. I think

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that's starting we're starting to see how, you

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know, if we implement some of these resources

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that are out there, that can actually replace

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somebody, you know, just dental insurance for one.

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Right? That is something where the technology has

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gone. So we are, you you know, leveraging

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technology

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to help with that.

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Great.

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Next question for you here. What are you

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most excited about when it comes to dentistry,

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and what makes you nervous about the industry

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right now? Okay.

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So exciting is AI and technology, and I

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I don't think that

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is you know, anybody

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I don't know how anybody can't be excited,

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you know, whether or not they wanna write

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an email or see what they've maybe perhaps

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missed clinically, you know, in diagnosing,

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there's so much out there that,

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people can, you know, participate in. And, you

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know, specifically, we work with Overjet and CareStack

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and VoiceStack,

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which, you know, kinda covers the things that

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I talk to. But, you know,

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with the demands of the daily grind, AI

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has been a game changer for us. And

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what excites me, you know, even more is

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how well the dental profession has embraced the

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new technology. So,

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you know, I can remember probably twelve to

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fifteen years ago working

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with dentists, and they just wanted to do

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the same thing the same way every day,

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and

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trying to present something new

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was

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absolutely not. Right? So

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much more rigid, and now we're seeing, you

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know, how flexible

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the

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dental leaders are becoming. It's amazing.

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Great. Yeah. Definitely.

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And And was there anything that makes you

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nervous about the industry?

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I think because of how much, you know,

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technology

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is out there and,

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you know, every day, you know, whether you're

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scrolling social media,

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reading an article in a new,

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you know, dental,

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you know, magazine or, you know, online,

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there's something new that's always being advertised. And

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so getting caught in the weeds is something

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that us and the dental professional can very

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easily do. So it makes me nervous if

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dentists

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do not have,

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you know, a coach,

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you know, or a trusted professional to,

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you know, really talk through these things to

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find out what is worth investing in

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and, you know,

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what should we wait a little bit longer

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to see.

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Mhmm. And so, you know, t bone Tarun,

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that's t bone for three d dentist. Doctor

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Tarun and doctor Sully,

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I mean, I'm impressed with how they are

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able

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to do this, and that's where, like, a

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lot of our dentists and why they are

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so trusted is because they

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they test these things. They work with us.

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They they know to not boil the ocean,

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right, to in order

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to, you know,

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change the way they're doing dentistry.

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Their

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workflows are proven

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and consistent and get beautiful results. So, you

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know,

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this is kinda one of the big reasons

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why, you know, I went with them was

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their innovation and their desire and passion to

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really serve other dentists and their teams.

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Last question for you here. What will the

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most effective health care leaders need to be

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successful in the next two to three years?

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People centric.

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It is, you know,

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so important right now as,

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you know, to overcome some of the staffing

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and loyalty challenges that we've been facing. Leaders,

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you know, will need to be empathetic.

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We, you know, have a genuine interest in

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the well-being and development

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of their employees and then transparency and collaboration

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with the teams as well. That'll be a

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good starting point. And then

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we've gotta be data driven. You know?

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And people in general have become

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so savvy

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in regards to, you know, how they get

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answers. And so instead of lying relying on

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our intuition or our opinions,

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it's important for us leaders to use the

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data and analytics to set the goals or

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improve, you know,

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somebody's performance or process

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and really help guide us in the decisions

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that we make.

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Mhmm. And then I'd say the third would

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be if a headwind would be they've gotta

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be tech savvy.

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Dental has become digital.

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And,

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where, you know, the last year I was

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at, we were not as digital as we

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could be,

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And

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that was my you know, really, the next

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thing that I was excited to join three

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d about was,

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you know, adopting some of the the processes

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and procedures

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so that I can help, you know, dental

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practices grow more as well with their digital

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approach to dentistry,

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and how they're helping everybody do that. So

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they're very unselfish

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with what they've learned

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and really encourage the embracing of the technology

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at it. So I think the leaders will

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need to speak to this and invest time

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in finding the best solutions

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for their specific needs.

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Just a quick follow-up question for you there.

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I thought what you said was interesting about,

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being tech savvy.

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What's at risk for companies who don't take

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the time to invest in new technology?

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There's I love that question because if we

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if they don't take the time to do

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that, they, one, you know, time

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and efficiencies will, you know, go away. But

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even

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the best solutions, you know, for what

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you know, dentistry dentistry isn't slowing down from

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a tech standpoint.

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And so

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the sooner they get into this

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now, like, is the better. I mean, I

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I look at what, you know, Tarun and

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Soli have done, and I felt behind even

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though I was in a large DSO space

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at the time.

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And so, you know, they're they have, you

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know, they're overjet. You know? They've they adopted

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that. They adopted CareStack. All of these things

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that, you know, we

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hear about. I mean, these things are like,

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you know, the processes and the the procedures

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that they have are

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so elevated for it to not be a

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DSO.

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And so,

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you know, there's some DSOs that have really

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catapulted,

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you know, their tech space and the others

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that happened, but I think they'll get left

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behind.

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Mhmm. And I think that, you know, with

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how everything's changing, I think that you'll see

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different names leading the way

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in the DSO space.

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And,

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you know, as far as private I think

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you'll see private practices survive because they've adopted

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this.

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Okay.

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Yeah. Super interesting, thoughts that you shared there.

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That's all I have for you today, Annie.

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Thank you so much for joining us. Been

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a pleasure speaking with you and covering, these

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different topics that you're following, and I'm looking

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forward to connecting with you again in the

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future. Thank you so much for having me.

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Thanks.