1 00:00:00,160 --> 00:00:02,159 Hello. This is Arianna Porto Latin with the 2 00:00:02,159 --> 00:00:04,719 Becker's Dental and DSO review podcast. I'm thrilled 3 00:00:04,719 --> 00:00:06,799 to be joined today by Phil Cassis, the 4 00:00:06,799 --> 00:00:10,320 cofounder and CEO of Providence Dental Partners. Phil, 5 00:00:10,320 --> 00:00:11,519 thank you so much for being here today. 6 00:00:11,519 --> 00:00:12,719 It's great to have you on the podcast 7 00:00:12,719 --> 00:00:14,960 again. Thank thank thanks for having me, Arianna. 8 00:00:14,960 --> 00:00:17,495 It's good to be back. Great. To start 9 00:00:17,495 --> 00:00:19,095 us off for listeners who haven't, 10 00:00:19,655 --> 00:00:21,574 heard from you before, can you introduce yourself 11 00:00:21,574 --> 00:00:22,935 to our listeners and tell us a little 12 00:00:22,935 --> 00:00:23,914 bit about your background? 13 00:00:24,375 --> 00:00:26,855 Hey, Arianna. Thanks again for, for having me. 14 00:00:27,015 --> 00:00:28,695 My name is Phil Kasas. I've got the, 15 00:00:28,774 --> 00:00:31,015 the privilege and the awesome responsibility of being 16 00:00:31,015 --> 00:00:32,960 the CEO at Providence Dental Partners. 17 00:00:33,579 --> 00:00:35,739 We are an emerging group here based out 18 00:00:35,739 --> 00:00:36,320 of Georgia. 19 00:00:37,020 --> 00:00:38,460 For me, I grew up in the dental 20 00:00:38,460 --> 00:00:40,780 industry. My dad's a dentist. He's been practicing 21 00:00:40,780 --> 00:00:43,259 for forty five years now. My brother's an 22 00:00:43,259 --> 00:00:45,340 endodontist. Sister in law's a dentist. I've got 23 00:00:45,340 --> 00:00:46,859 a lot of cousins who are dentists, so 24 00:00:46,859 --> 00:00:48,725 it's the only thing I've ever really known. 25 00:00:49,664 --> 00:00:52,245 I did spend, twelve years at Henry Schein, 26 00:00:52,545 --> 00:00:56,145 prior to, starting Providence Dental Partners. Most of 27 00:00:56,145 --> 00:00:58,725 that time, I, spent consulting with dental practices 28 00:00:58,784 --> 00:00:59,925 all across The US, 29 00:01:00,399 --> 00:01:02,500 mostly focused on the business side of dentistry, 30 00:01:02,560 --> 00:01:04,180 helping them with everything from, 31 00:01:04,719 --> 00:01:05,780 insurance reimbursements, 32 00:01:06,159 --> 00:01:07,379 marketing, HR, 33 00:01:07,920 --> 00:01:10,659 more so helping dentists, run run a profitable 34 00:01:10,799 --> 00:01:11,620 dental practice. 35 00:01:12,575 --> 00:01:14,575 Thank you so much for that introduction. First 36 00:01:14,575 --> 00:01:16,334 question here. What are some of the biggest 37 00:01:16,334 --> 00:01:17,935 issues you're following at the moment in the 38 00:01:17,935 --> 00:01:18,755 dental industry? 39 00:01:19,215 --> 00:01:21,295 Yeah. So so some of the big things 40 00:01:21,295 --> 00:01:23,055 that we deal with day to day, but 41 00:01:23,055 --> 00:01:25,295 we also follow in the the larger industry 42 00:01:25,295 --> 00:01:27,395 right now, obviously, workforce shortages 43 00:01:27,780 --> 00:01:29,000 and wage inflation, 44 00:01:29,540 --> 00:01:30,840 in particular with hygienist, 45 00:01:31,219 --> 00:01:33,620 and assistant shortages. That remains one of the 46 00:01:33,620 --> 00:01:34,920 top constraints to 47 00:01:35,219 --> 00:01:37,219 to our growth and just the stability of 48 00:01:37,219 --> 00:01:37,880 our businesses. 49 00:01:38,420 --> 00:01:40,819 And while it impacts our businesses, more importantly, 50 00:01:40,819 --> 00:01:43,215 it impacts the overall health of the communities 51 00:01:43,275 --> 00:01:43,935 we serve. 52 00:01:44,314 --> 00:01:46,075 We've gotta have the team members in our 53 00:01:46,075 --> 00:01:47,995 practices to be able to serve patients and 54 00:01:47,995 --> 00:01:48,734 make sure, 55 00:01:49,275 --> 00:01:51,135 they've got the overall health and wellness, 56 00:01:52,075 --> 00:01:53,674 you you know, that that they need as 57 00:01:53,674 --> 00:01:54,174 well. 58 00:01:54,569 --> 00:01:56,890 So things are always changing. You got rising 59 00:01:56,890 --> 00:01:57,390 wages. 60 00:01:57,770 --> 00:01:59,609 People are getting creative with, like, sign on 61 00:01:59,609 --> 00:02:00,990 bonuses, more competition, 62 00:02:01,770 --> 00:02:04,730 you know, makes, retention strategies and culture building 63 00:02:04,730 --> 00:02:06,750 even more critical to our organizations. 64 00:02:08,115 --> 00:02:10,435 Some other things that we are following, and 65 00:02:10,435 --> 00:02:12,275 we're starting to see some of the impact, 66 00:02:12,514 --> 00:02:13,415 from the tariffs, 67 00:02:13,955 --> 00:02:16,594 just in rising supply cost. I wouldn't say 68 00:02:16,594 --> 00:02:17,335 that it's 69 00:02:17,635 --> 00:02:19,875 impacted us a lot yet, but certainly, something 70 00:02:19,875 --> 00:02:21,794 that we're keeping a close eye on. The 71 00:02:21,794 --> 00:02:23,430 the tariffs, cuts to 72 00:02:23,889 --> 00:02:26,290 Medicaid, while we particularly don't see Medicaid in 73 00:02:26,290 --> 00:02:27,030 our practices, 74 00:02:27,650 --> 00:02:28,930 we're keeping an eye out to see if 75 00:02:28,930 --> 00:02:30,949 there's a ripple effect in the dental industry, 76 00:02:31,409 --> 00:02:33,889 from all the clinics that do. And so 77 00:02:33,889 --> 00:02:35,330 those are kind of the two big things, 78 00:02:35,490 --> 00:02:36,229 with workforce, 79 00:02:36,610 --> 00:02:38,995 shortages and and then the the the cuts 80 00:02:38,995 --> 00:02:40,754 to Medicaid as well as the tariffs that 81 00:02:40,754 --> 00:02:42,194 we kinda keep an eye on on the 82 00:02:42,194 --> 00:02:43,574 bigger bigger industry. 83 00:02:44,114 --> 00:02:46,354 Yeah. Thank you for sharing those. Couple follow-up 84 00:02:46,354 --> 00:02:47,794 questions for me just on some of the 85 00:02:47,794 --> 00:02:48,914 details you shared. 86 00:02:49,634 --> 00:02:52,114 Is Providence doing anything different this year as 87 00:02:52,114 --> 00:02:52,775 far as, 88 00:02:53,539 --> 00:02:55,699 trying to attract more hygienists, retain them a 89 00:02:55,699 --> 00:02:56,919 little bit? I know you mentioned 90 00:02:57,379 --> 00:02:59,400 wage inflation and sign on bonuses. 91 00:03:00,019 --> 00:03:01,000 How is your company 92 00:03:01,539 --> 00:03:04,180 kinda navigating that this year? Yeah. So we're, 93 00:03:04,340 --> 00:03:06,340 at Safe Throwing the Kitchen Sink headed. 94 00:03:06,905 --> 00:03:08,264 You know, we we love to hear from 95 00:03:08,264 --> 00:03:10,344 our teams and in particular, the hygienist. Right? 96 00:03:10,344 --> 00:03:11,245 We wanna understand, 97 00:03:12,025 --> 00:03:13,944 where we're at and what we could be 98 00:03:13,944 --> 00:03:17,305 doing better, to attract more, top level hygienist 99 00:03:17,305 --> 00:03:18,504 like the ones that I feel like we 100 00:03:18,504 --> 00:03:21,150 have in our organization. So we're very engaged 101 00:03:21,150 --> 00:03:23,489 with the hygiene schools, the hygiene associations. 102 00:03:24,590 --> 00:03:26,349 We do work closely with the teams that 103 00:03:26,349 --> 00:03:27,150 we already have. 104 00:03:27,870 --> 00:03:29,889 You know, we put in place referral programs, 105 00:03:29,949 --> 00:03:30,930 things like that. 106 00:03:31,629 --> 00:03:34,110 You know, it's not just about having someone 107 00:03:34,110 --> 00:03:36,395 who's licensed in that role. It's about having 108 00:03:36,395 --> 00:03:38,474 the right people on board. And so we've 109 00:03:38,474 --> 00:03:39,855 got a great team at Providence, 110 00:03:40,395 --> 00:03:41,775 in particular, our hygienist. 111 00:03:42,155 --> 00:03:44,314 And so we want more like those. Right? 112 00:03:44,314 --> 00:03:46,235 And usually, the ones who are already here 113 00:03:46,235 --> 00:03:47,939 and working with us and know us, 114 00:03:48,340 --> 00:03:50,340 we want them to refer and recommend more 115 00:03:50,340 --> 00:03:51,939 of their friends who bring the same level 116 00:03:51,939 --> 00:03:53,159 and commitment to quality 117 00:03:53,460 --> 00:03:55,639 that they bring to our practices every day. 118 00:03:56,180 --> 00:03:58,260 Okay. Thank you for sharing some more information 119 00:03:58,260 --> 00:04:01,219 about that. Also, to your point about tariffs, 120 00:04:01,219 --> 00:04:03,205 I know you mentioned that, hasn't been too 121 00:04:03,205 --> 00:04:04,965 much of an impact just yet. We are 122 00:04:04,965 --> 00:04:06,485 seeing a lot of back and forth about 123 00:04:06,485 --> 00:04:08,185 the tariffs, a lot of new developments, 124 00:04:09,205 --> 00:04:12,084 that have come into play here. Is your 125 00:04:12,084 --> 00:04:14,324 company you and your colleagues, when you're kinda 126 00:04:14,324 --> 00:04:17,740 discussing tariffs, are you starting to think about 127 00:04:18,439 --> 00:04:20,279 some of where you can adjust, where you 128 00:04:20,279 --> 00:04:22,279 can cut costs just to kind of prepare 129 00:04:22,279 --> 00:04:24,439 yourselves if tariffs were to have a larger 130 00:04:24,439 --> 00:04:24,939 impact? 131 00:04:25,879 --> 00:04:27,879 I would say we're always ready and always 132 00:04:27,879 --> 00:04:30,464 willing to be flexible. You know, while I 133 00:04:30,464 --> 00:04:32,305 don't know that it's impacted us in our 134 00:04:32,305 --> 00:04:34,805 day to day yet, we have gotten notification 135 00:04:34,944 --> 00:04:37,444 from some of our manufacturer partners and distributors 136 00:04:37,584 --> 00:04:39,764 that some of those price increases are coming. 137 00:04:40,144 --> 00:04:40,625 And, 138 00:04:40,944 --> 00:04:42,384 you know, those are where we have to 139 00:04:42,384 --> 00:04:44,680 make hard decisions. And we always make those 140 00:04:44,680 --> 00:04:46,599 hard decisions on what's best and, 141 00:04:47,000 --> 00:04:49,099 you you know, best for our patients. 142 00:04:49,479 --> 00:04:50,759 And so if it means that we have 143 00:04:50,759 --> 00:04:52,360 to end up paying a little bit more, 144 00:04:52,599 --> 00:04:54,279 for for the best products in the industry, 145 00:04:54,279 --> 00:04:56,245 we're more than happy to do that. But 146 00:04:56,245 --> 00:04:58,404 at the same time, there's always alternatives that 147 00:04:58,404 --> 00:04:59,845 that we can look at, and that's where 148 00:04:59,845 --> 00:05:02,564 we really lean on our clinical leaders, to 149 00:05:02,564 --> 00:05:04,345 be able to evaluate different products 150 00:05:04,805 --> 00:05:06,245 and, see if we can get the same 151 00:05:06,245 --> 00:05:08,164 or better results with something that's a little 152 00:05:08,164 --> 00:05:10,399 bit more cost effective. But, I would say 153 00:05:10,399 --> 00:05:12,020 overall, we we typically don't, 154 00:05:12,879 --> 00:05:15,279 run our business with just, you know, some 155 00:05:15,279 --> 00:05:16,020 of the smaller, 156 00:05:16,560 --> 00:05:19,199 cost in mind. We always put patient care 157 00:05:19,199 --> 00:05:21,839 first. And so that's what we'll continue to 158 00:05:21,839 --> 00:05:24,100 do, and we'll just continue to monitor the 159 00:05:24,724 --> 00:05:26,884 the tariffs and the impact of it and, 160 00:05:27,365 --> 00:05:28,664 make decisions accordingly. 161 00:05:29,365 --> 00:05:29,865 Okay. 162 00:05:30,245 --> 00:05:31,785 And next question here. 163 00:05:32,404 --> 00:05:34,004 What are you most excited about when it 164 00:05:34,004 --> 00:05:36,245 comes to dentistry right now? And second part 165 00:05:36,245 --> 00:05:37,704 of that is what makes you nervous? 166 00:05:38,164 --> 00:05:39,959 Oh, okay. Well, Well, I'm gonna start with 167 00:05:39,959 --> 00:05:41,160 the second part first. 168 00:05:42,120 --> 00:05:44,199 And while we try not to get nervous 169 00:05:44,199 --> 00:05:46,060 about too much, there's always things, 170 00:05:46,680 --> 00:05:48,599 going there's always gonna be things in the 171 00:05:48,599 --> 00:05:49,959 day to day that we have to think 172 00:05:49,959 --> 00:05:52,519 through, problem solve, and that's what our leadership 173 00:05:52,519 --> 00:05:54,360 team is, here to do and we're really 174 00:05:54,360 --> 00:05:57,855 good at. There's always new situations, scenarios, challenges 175 00:05:57,855 --> 00:05:58,355 arise 176 00:05:58,814 --> 00:06:01,694 weekly, sometimes daily. And when my team brings 177 00:06:01,694 --> 00:06:02,975 those to me, I always try and take 178 00:06:02,975 --> 00:06:04,574 the edge off. I always tell them, you 179 00:06:04,574 --> 00:06:06,014 know, the first thing we're gonna do is 180 00:06:06,014 --> 00:06:07,875 panic and get that out of the way, 181 00:06:07,935 --> 00:06:09,375 and then we're gonna figure out what the 182 00:06:09,375 --> 00:06:11,889 the logical practical thing to do is. And, 183 00:06:12,269 --> 00:06:14,189 I've been blessed to have such a great 184 00:06:14,189 --> 00:06:16,910 leadership team around me. And when we work 185 00:06:16,910 --> 00:06:19,069 together, I don't feel like there's anything that 186 00:06:19,069 --> 00:06:21,389 we can overcome. And so when these challenges 187 00:06:21,389 --> 00:06:21,889 arise, 188 00:06:22,475 --> 00:06:23,915 we put our heads together and we come 189 00:06:23,915 --> 00:06:26,555 up with the, the logical practical solutions, and 190 00:06:26,555 --> 00:06:27,774 then we implement them. 191 00:06:28,395 --> 00:06:30,314 Now as far as what I'm excited about, 192 00:06:30,314 --> 00:06:32,095 there's a lot to be excited about. 193 00:06:32,395 --> 00:06:34,889 I would say, AI coming into really all 194 00:06:34,889 --> 00:06:36,829 parts of our business, both clinically, 195 00:06:37,209 --> 00:06:39,370 but also in the business operation side, really 196 00:06:39,370 --> 00:06:41,470 making us a lot more streamlined and efficient. 197 00:06:42,009 --> 00:06:44,569 It's exciting to see where these innovators of 198 00:06:44,569 --> 00:06:46,250 AI have come into the industry over the 199 00:06:46,250 --> 00:06:49,355 last five years, where their products and services 200 00:06:49,415 --> 00:06:51,355 started and kinda where they're at now, 201 00:06:51,814 --> 00:06:54,055 but also where they're going. The the more 202 00:06:54,055 --> 00:06:55,115 and more that these, 203 00:06:55,894 --> 00:06:56,394 companies, 204 00:06:56,855 --> 00:06:57,834 can be interoperable, 205 00:06:58,454 --> 00:07:00,615 meaning it gives us the flexibility to choose 206 00:07:00,615 --> 00:07:02,555 different products and they all work together, 207 00:07:03,120 --> 00:07:04,959 just makes us all better. And, ultimately, it 208 00:07:04,959 --> 00:07:07,040 allows us to to serve our patients at 209 00:07:07,040 --> 00:07:09,279 a higher level and provide better better oral 210 00:07:09,279 --> 00:07:11,220 health care to the communities that we serve. 211 00:07:11,439 --> 00:07:13,279 And so continuing to keep an eye on 212 00:07:13,279 --> 00:07:15,060 that and make sure that we're implementing, 213 00:07:15,555 --> 00:07:18,214 these different technologies and AIs in our organization 214 00:07:18,514 --> 00:07:19,574 where it makes sense, 215 00:07:19,955 --> 00:07:21,634 both on the clinical side, but also on 216 00:07:21,634 --> 00:07:23,175 the business operation side. 217 00:07:23,875 --> 00:07:26,035 I would also say that there's always new 218 00:07:26,035 --> 00:07:27,795 products. Right? Every once in a while, there's, 219 00:07:27,955 --> 00:07:29,654 products that come into our industry 220 00:07:30,350 --> 00:07:32,829 that really revolutionize the way that we think 221 00:07:32,829 --> 00:07:34,449 about and practice dentistry. 222 00:07:34,829 --> 00:07:37,069 We've seen that over the years with everything 223 00:07:37,069 --> 00:07:39,870 from intraoral scanners to digital x rays to 224 00:07:39,870 --> 00:07:40,370 CBCT. 225 00:07:41,310 --> 00:07:43,889 One that we're really excited about at Providence 226 00:07:43,949 --> 00:07:44,689 is Curadont, 227 00:07:45,644 --> 00:07:46,604 being able to, 228 00:07:47,084 --> 00:07:47,824 a biomimetic, 229 00:07:49,324 --> 00:07:51,884 product that helps regrow the enamel of tooth 230 00:07:51,884 --> 00:07:53,664 loss. So we don't have to 231 00:07:54,044 --> 00:07:55,964 wait and watch anymore. We can go ahead 232 00:07:55,964 --> 00:07:57,904 and treat these lesions early on 233 00:07:58,209 --> 00:08:01,409 and either arrest the decay or restore the 234 00:08:01,409 --> 00:08:01,909 enamel 235 00:08:02,289 --> 00:08:04,529 of two. So I know that they are, 236 00:08:05,089 --> 00:08:08,229 you know, continuing to evolve these technologies, and 237 00:08:08,370 --> 00:08:10,389 these are things that we're really excited about, 238 00:08:10,845 --> 00:08:12,685 you know, tracking over the next few years 239 00:08:12,685 --> 00:08:15,345 and continuing to to implement in our organization 240 00:08:15,725 --> 00:08:16,704 as it makes sense. 241 00:08:17,564 --> 00:08:20,045 Great. Thank you for sharing those. Last question 242 00:08:20,045 --> 00:08:21,964 here. What will the most effective health care 243 00:08:21,964 --> 00:08:24,204 leaders need to be successful within the next 244 00:08:24,204 --> 00:08:25,079 two to three years? 245 00:08:25,800 --> 00:08:27,099 A lot. So, 246 00:08:28,680 --> 00:08:30,599 first and foremost, I think we have to 247 00:08:30,599 --> 00:08:32,220 keep the focus on our teams. 248 00:08:33,079 --> 00:08:35,480 We can't serve our patients and certainly serve 249 00:08:35,480 --> 00:08:37,240 them at the highest level without our teams. 250 00:08:37,480 --> 00:08:39,079 They are the ones that make this work 251 00:08:39,079 --> 00:08:40,664 day in and day out. And so we 252 00:08:40,664 --> 00:08:43,384 have to continue investing in their training, their 253 00:08:43,384 --> 00:08:43,884 development, 254 00:08:44,745 --> 00:08:46,664 as well as our practice cultures. That's one 255 00:08:46,664 --> 00:08:48,605 of the things I'm most proud of at, 256 00:08:49,065 --> 00:08:51,705 Providence Dental Partners. One of our core values 257 00:08:51,705 --> 00:08:53,085 at PDP is fun. 258 00:08:53,809 --> 00:08:56,370 I had the pleasure actually, yesterday evening at 259 00:08:56,370 --> 00:08:59,090 spending, time at Topgolf with, our North Atlanta 260 00:08:59,090 --> 00:09:00,769 teams, and we had a lot of fun 261 00:09:00,769 --> 00:09:02,929 together. And I I love our teams. I 262 00:09:02,929 --> 00:09:05,169 love that we have fun together, outside of 263 00:09:05,169 --> 00:09:06,070 the office too. 264 00:09:06,584 --> 00:09:07,564 We work hard. 265 00:09:08,024 --> 00:09:10,264 No doubt about it. We we demand it 266 00:09:10,264 --> 00:09:11,084 of our teams. 267 00:09:11,544 --> 00:09:13,544 But this core value is really a reminder 268 00:09:13,544 --> 00:09:15,564 of us not to take ourselves too seriously 269 00:09:15,865 --> 00:09:16,985 and to have fun, 270 00:09:17,625 --> 00:09:19,225 doing doing the things that we do day 271 00:09:19,225 --> 00:09:20,664 in and day out with the people around 272 00:09:20,664 --> 00:09:21,149 us. 273 00:09:21,550 --> 00:09:22,529 We have fun, 274 00:09:23,070 --> 00:09:24,930 at being the best at what we do. 275 00:09:25,070 --> 00:09:26,910 And I think this fun really creates a 276 00:09:26,910 --> 00:09:29,649 friendly work environment where people like to be. 277 00:09:29,870 --> 00:09:31,870 And so when we enjoy our work, patients 278 00:09:31,870 --> 00:09:33,250 love their dental experience. 279 00:09:33,629 --> 00:09:35,195 And so we try and incorporate a little 280 00:09:35,195 --> 00:09:36,714 bit of fun in everything that we do. 281 00:09:36,714 --> 00:09:39,455 And I think that spreads throughout our organization, 282 00:09:40,315 --> 00:09:41,914 and just allows us to be better. It 283 00:09:41,914 --> 00:09:43,995 allows us to recruit top talent, to retain 284 00:09:43,995 --> 00:09:44,815 top talent, 285 00:09:45,274 --> 00:09:47,134 but our patients notice it too. 286 00:09:47,514 --> 00:09:49,214 The other thing I would say that 287 00:09:49,649 --> 00:09:51,830 you know, in our industry or any industry 288 00:09:52,290 --> 00:09:54,690 that we've gotta do to be successful over 289 00:09:54,690 --> 00:09:56,769 the next few years is be willing to 290 00:09:56,769 --> 00:09:58,309 change. Change is hard. 291 00:09:59,090 --> 00:10:00,550 Some leaders and some organizations, 292 00:10:01,170 --> 00:10:03,509 will steer towards the path of least resistance. 293 00:10:04,254 --> 00:10:05,934 And I believe to be successful in the 294 00:10:05,934 --> 00:10:07,294 coming years, you have to be willing to 295 00:10:07,294 --> 00:10:08,514 lean into the change. 296 00:10:09,134 --> 00:10:11,855 That means being transparent and having honest tough 297 00:10:11,855 --> 00:10:14,174 conversations about some of the change and some 298 00:10:14,174 --> 00:10:15,554 of the changes that are coming. 299 00:10:15,934 --> 00:10:17,314 I think as consolidation 300 00:10:17,934 --> 00:10:19,235 continues in dentistry, 301 00:10:19,759 --> 00:10:21,940 it'll be more important to set a culture 302 00:10:22,080 --> 00:10:23,839 of change on the front end with these 303 00:10:23,839 --> 00:10:25,919 teams and practices as they come into our 304 00:10:25,919 --> 00:10:26,419 organization. 305 00:10:27,279 --> 00:10:30,080 Being transparent about what changes are coming and 306 00:10:30,080 --> 00:10:31,725 being willing to do the hard work, 307 00:10:32,284 --> 00:10:34,845 to, you know, change practice management softwares, to 308 00:10:34,845 --> 00:10:36,865 change clinical or operational workflows. 309 00:10:38,044 --> 00:10:39,725 You know, I think it's important. And I 310 00:10:39,725 --> 00:10:41,485 think it's important just to be transparent with 311 00:10:41,485 --> 00:10:42,304 teams upfront. 312 00:10:43,004 --> 00:10:44,524 I think over the years, people have said, 313 00:10:44,524 --> 00:10:45,804 hey. Nothing's gonna change, 314 00:10:46,490 --> 00:10:48,350 when you join our organization and, 315 00:10:49,049 --> 00:10:50,970 and, you know, think that that is kind 316 00:10:50,970 --> 00:10:52,490 of a way of doing things in the 317 00:10:52,490 --> 00:10:54,089 past, I think it's gonna take the tough 318 00:10:54,089 --> 00:10:55,610 work of making the change on the front 319 00:10:55,610 --> 00:10:57,850 end, to be able to survive and thrive 320 00:10:57,850 --> 00:10:58,589 in the future. 321 00:10:59,375 --> 00:11:01,695 I've been a fan and a student of 322 00:11:01,695 --> 00:11:03,554 change management for a long time. 323 00:11:04,174 --> 00:11:07,214 Love studying everything from Charles Darwin's theory of 324 00:11:07,214 --> 00:11:07,714 evolution, 325 00:11:08,334 --> 00:11:11,475 to modern change management experts, like John Kotter. 326 00:11:12,029 --> 00:11:14,669 My favorite though is Edward Deming. And one 327 00:11:14,669 --> 00:11:16,690 of the the quotes that's been most impactful 328 00:11:16,750 --> 00:11:19,309 for me over my career that, that he 329 00:11:19,309 --> 00:11:21,730 said is it is not necessary to change. 330 00:11:21,870 --> 00:11:23,250 Survival was not mandatory. 331 00:11:23,764 --> 00:11:25,865 And so to me, that's a constant reminder 332 00:11:26,004 --> 00:11:27,924 that we as leaders have to always be 333 00:11:27,924 --> 00:11:31,365 willing to change and evolve forward. And, that 334 00:11:31,365 --> 00:11:32,965 means we have to be transparent with our 335 00:11:32,965 --> 00:11:35,605 teams about, you know, that that's kind of 336 00:11:35,605 --> 00:11:38,170 part of our our DNA and our organization 337 00:11:38,170 --> 00:11:40,330 is we're always gonna be changing and evolving 338 00:11:40,330 --> 00:11:42,750 forward. That way we don't get left behind. 339 00:11:43,610 --> 00:11:45,690 Super interesting thoughts from me there, Phil. Thank 340 00:11:45,690 --> 00:11:47,070 you so much for sharing that. 341 00:11:47,529 --> 00:11:48,889 That's all I have for you today. Thank 342 00:11:48,889 --> 00:11:50,410 you so much for joining us again today 343 00:11:50,410 --> 00:11:52,144 on our podcast. Been a pleasure speaking with 344 00:11:52,144 --> 00:11:53,664 you and look forward to connecting with you 345 00:11:53,664 --> 00:11:55,504 again in the future. I know we'll see 346 00:11:55,504 --> 00:11:57,345 you at the event next month, hopefully, another 347 00:11:57,345 --> 00:12:00,004 podcast interview, but we will connect again soon. 348 00:12:00,225 --> 00:12:02,065 Sounds good, Arianna. Thanks so much for having 349 00:12:02,065 --> 00:12:03,664 me, and, looking forward to seeing you in 350 00:12:03,664 --> 00:12:04,884 Chicago next month.