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Hello. This is Arianna Portolatin with the Becker's

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Dental and DSO review podcast.

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I'm thrilled to be joined today by Brian

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Carey, the CEO of Benevis, and doctor Jane

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Wang, the regional director of clinical at Benevis.

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Brian and doctor Wang, thank you so much

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for being here today. It's great to have

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you both.

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Thank you for having us.

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Excited to be on. Thank you.

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Great. To start us off, I'd love to

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have you both introduce yourself. Brian, would you

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like to go first?

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Absolutely. So a pleasure to be with you.

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Brian Carey. I am the CEO of Benevis.

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I've been in this position two and a

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half years, although I was a director of

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Benevis prior to that.

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My career has always been in, multisite health

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care and really,

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pleased to now be in a health care

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entity that is focused on serving underserved communities.

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And doctor Wang, how about you? Hi, everyone.

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My name is doctor Jane Wang. I've been

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at Benavist for fifteen years. I actually just

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had my fifteen year anniversary yesterday.

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I joined as an associate dentist in the

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organization and have held different positions.

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But now I am the regional dental director

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of the East Region of the organization.

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And, thank you for having us on. Yeah.

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Definitely. Congratulations on your work anniversary.

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And thank you both for those introductions. It's

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great to hear about your past experiences as

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well and your time at Benevis.

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My first question for you both here, what

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are some of the biggest issues that you're

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following in the dental industry this year? Brian,

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why don't you start us off again?

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Sure. So I would say two things. One

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is

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the adoption of new technologies,

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and

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the other is the continued challenge in terms

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of shortage of qualified health care workers.

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In terms of new technologies,

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particularly because

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we hire a lot of grads of dental

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schools.

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And so scanners, imaging, use of AI

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are all really important in terms of improving

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the quality of care and the delivery of

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care.

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And so it's just big focus of ours

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in terms of, you know, how to include

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that,

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in our kind of care delivery

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models and excited about doing that. But the

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second is the challenge, which is, you know,

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there just is a shortage of qualified workers

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for health care entities.

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So particularly, you know, our really valuable hygienists

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and dental assistants.

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And so we are working closely with schools

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in terms of,

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making sure they're aware of the opportunities

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at an organization like Benavist,

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and even,

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starting our recruiting earlier so that

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candidates

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become aware,

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and we could continue to sort of cultivate

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them. So

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those, on one hand, you know, great opportunity

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in terms of the technology.

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On the other hand,

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really having to work hard to make sure

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that we have a full care delivery staff.

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Great. Doctor Wang, how about you?

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I would say that specific to our organization,

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one of the biggest issues that we're following

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and we are challenged with is that,

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our business our organization

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is our mission is to provide access to

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care for the underserved community. And it appears

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that, a lot of our dentists

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are not accepting

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Medicaid coverage, are not accepting that insurance. So

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as a result,

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only a few percentage

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of dentists are available to care for

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a lot of our patients who have that

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insurance.

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And as a result, a lot of our

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patients,

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especially children, thirty percent of U. S. Children

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ages zero to 18 had dental benefits through

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Medicaid or CHIP.

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But only seventy percent of those children,

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saw a dentist in the last twelve months.

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And that is the challenge that we're facing

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as we,

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desire to treat all our

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patients with that insurance.

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Alright. Thank you both for sharing your your

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insight there and those issues that you're following.

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It's definitely interesting to hear some of those

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statistics as well from you, doctor Wang. And

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I'm sure we'll dive a little bit deeper

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into those issues with this next question here.

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I I was curious. What are you both

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excited about when it comes to dentistry right

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now, and what makes you nervous?

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Brian, let's start with you again.

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Sure. So,

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certainly excited about

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the use of technology,

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and

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what new grads bring. And so we have

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at Benevis really a model where we recruit

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and mentor new grads.

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And while they're getting a lot from Benevis

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in terms of our more

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senior,

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associate dentists,

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working with them, training, mentoring,

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as well as, you know, the ability to,

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of course, make a great living, but they're

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bringing something to Benevis in terms of their

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exposure and use of new technologies

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and new practices.

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And all that is exciting because

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our focus is on

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two things. One, a true dental home

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where,

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patients, you know, kind of continue to come

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to Benavist for their care and our practices,

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but two, a real sort of emphasis on

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preventative care. And there are even new sort

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of types of sealants and others that,

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really work well for our, population in terms

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of really great oral health care. You know,

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on the other hand, we are working hard

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to help people maintain their benefits.

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Last year, in the last eighteen months, there

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was a significant amount of redetermination

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of whether individuals were,

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still eligible for Medicaid and CHIP.

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Many were disenrolled

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due to administrative

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issues. And so we are working very closely

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for those who

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are effectively

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eligible,

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but for them to be able to reenroll.

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And that continues to be a challenge, but

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something that we are working through with our

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patients and communities.

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Great. Thank you so much for for sharing

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those. I'm curious, just a follow-up question for

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you, Brian. Is there anything

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different that you're working on

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this year under this new administration? What changes

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happening under the health and human services department

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and Medicaid?

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So we're obviously, you know, staying,

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sort of closely informed,

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and,

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we do have, you know, some of our

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colleagues spending time,

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in DC making sure that

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as they are evaluating,

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you know, every aspect of our US government,

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that people understand the very, very important role

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of Medicaid and particularly Medicaid dentistry.

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And so,

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we are obviously,

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you know, staying,

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closely involved

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like everyone. You know, we're very, very interested

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in, you know, anything that could be done

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to reduce any waste, freight, or fraud, or

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abuse.

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But we also know that, you know, over

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forty percent of the children in The US,

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rely on Medicaid or CHIP for their benefits.

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And so we wanna make sure, of course,

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that

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the changes don't impact those who are truly

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eligible.

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And we feel very good about the long

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history that organizations like ourselves have with over

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twenty years and having treated 4,000,000

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plus children

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that there's a real record of, you know,

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that this is, of course,

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an important and effective benefit for, those who

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are in need.

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Thank you so much for adding some additional

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thoughts there. Doctor Wang, what about you? What

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is making you excited and both nervous again,

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with dentistry right now?

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Sure.

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One of the things that I find exciting

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is that a lot of our new graduates

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are excited to and interested in joining DSOs

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like Benevis, which is great because,

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we need a lot of providers who are

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interested in,

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just partaking in the mission that we have

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to care for our patients.

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So I think that's exciting, and I think

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part of it is that now,

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the dental community has understood

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the importance of how DSOs can play a

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great part in

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increasing the access to care,

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for our patients. But also a lot of

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new grads are interested in the mentorship that

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a lot of DSOs such as ourselves can

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provide,

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which is really a lot of our new

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grads, when I interview them, I found that

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they are interested in that. And that's one

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of their priorities when searching for,

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a job after dental school.

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So and we have a focus on that,

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but we have,

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area dental directors and state dental directors and

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district dental directors and regional dental directors like

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myself who are interested in helping new graduates

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get the experience and the growth and the

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support they can be. They need to be

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effective and just successful dentists. So that's exciting.

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What makes it me a bit nervous is

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that we have all of these dentists joining.

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But as, Brian alluded to before, just in

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terms of the support staff, the auxiliary staff

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members that need to support the doctors, like

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hygienists and dental assistants,

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where we continue to face challenges in certain

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offices and certain regions of the organization.

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Thank you so much for sharing those thoughts.

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I wanted to touch back on something that

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you mentioned earlier about working with new graduates

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and

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advancing the mission of benefits to

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improve care in underserved areas and expand access

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to care. I know in previous conversations that

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I've had with other DSO executives and other

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dental providers,

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A big issue with the staffing shortages

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is a lot of new graduates want to

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they tend to sort of flock to larger

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cities for more career opportunities, maybe,

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higher pay as well. Are you seeing a

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difference there with, recruitment and dental graduates? Do

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you see more wanting to serve in underserved

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areas?

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It's definitely

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a challenge depending on where our office is

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located.

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But I think because of that, we do

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a good job of making it equitable. So

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if it's a lucrative

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or popular area like, DC

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or,

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other bigger cities,

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then the incentives may not be as great,

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but we balance it by offering greater incentives

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in rural and areas that may not be

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as popular.

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But the great thing is,

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an incentive the doctors do also have is

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that maybe after a year or two of

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getting the exposure at an urban or areas

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where we don't, have enough dentists,

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they can then transfer to an area that

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they are more interested in. I think a

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lot of our newer dentists, I found, are

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excited about that and open to that if

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they know that they have that as a

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growth pattern.

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Great. Well, thank you so much for sharing

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some more insight there. My last question here

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for you both,

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what will the most effective health care leaders

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need to be successful in the next two

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to three years? Brian, why don't you start?

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Yes. I would say that it's really,

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patient engagement.

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And so couple of examples,

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we created just this last year the ability

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to self schedule online,

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and already more than 10% of our appointments

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are self scheduled.

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We also create the ability by

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text to be able to reschedule or cancel

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your appointment.

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While many people thought, you don't wanna make

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it easy to be able to cancel, the

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reality is that life gets in the way.

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Things do come up, and we wanna be

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able to engage our patients, including if they

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need to, you know, reschedule their appointment or

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cancel their appointment.

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And I think in, you know, the demands

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of daily life, in particular, your underserved communities,

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you have to find a way to really

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work with your patients,

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so that, while you have access and avail

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availability,

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you also have flexibility, and I think that's

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gonna be critical for the coming years.

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Doctor Wayne, what about you?

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I think one is staff retention,

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where we want to make sure that once

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we have, staff join our organization,

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just to provide the training that they need,

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so that they can be successful in their

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position, but to also have a great, growth

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opportunity for them. We have I think we,

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as an organization, are great about that, where

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we recognize those who,

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stand out and are excel in their position,

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but we are able to expand their skill

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set so that they can grow within the

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company.

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And, we have had a lot of focus

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on training, which I think a lot

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of employees ask for. And,

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we have a whole team that is focused

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on that, and I think that is really

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helpful.

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And another is just to make sure that

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we engage our team members through just diversity.

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I think our organization,

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we treat,

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we have offices located in areas where they

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don't have that access to care. But when

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the patients come to our office, they want

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to feel like they are still part of

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that community

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and that the community is reflected in our,

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within our team members. And I think,

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we

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do a good job of having a great

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mix and diverse group of dentists and support

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staff. And I think that's what will allow

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us to be successful.

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Great. Thank you so much for sharing those.

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Definitely some important points that you mentioned there.

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Brian and doctor Wang, thank you so much

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for joining us today. That's all I have

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for you here. It's been a pleasure speaking

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with you both, and I look forward to

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connecting with you again in the future.

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Thank you for your time.

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Thank you so much. So much. Enjoy the

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rest of your day. Bye bye.