1 00:00:00,080 --> 00:00:02,980 Hey there, dental professionals and industry enthusiasts. 2 00:00:03,600 --> 00:00:06,000 Picture this. It's October, and you're in the 3 00:00:06,000 --> 00:00:07,779 middle of one of the most transformative 4 00:00:08,160 --> 00:00:10,880 experiences of your career. You're at the Becker's 5 00:00:10,880 --> 00:00:13,359 Fall Future of Dentistry Roundtable in the vibrant 6 00:00:13,359 --> 00:00:16,015 city of Chicago, fresh off an incredible 3 7 00:00:16,015 --> 00:00:19,155 days at the Hyatt Regency. Imagine yourself inspired 8 00:00:19,214 --> 00:00:19,954 and invigorated 9 00:00:20,255 --> 00:00:23,375 after attending captivating keynote sessions by none other 10 00:00:23,375 --> 00:00:26,690 than the legendary boxing world champion and CEO, 11 00:00:26,910 --> 00:00:28,769 Lila Elite, and the extraordinary 12 00:00:29,150 --> 00:00:32,750 professional basketball player, Caitlin Clark. See yourself engaged 13 00:00:32,750 --> 00:00:33,890 in lively discussions, 14 00:00:34,190 --> 00:00:36,909 exchanging ideas, and collecting a stack of business 15 00:00:36,909 --> 00:00:39,854 cards from fellow dental experts and potential partners. 16 00:00:40,414 --> 00:00:42,114 You've networked with over 350 17 00:00:42,655 --> 00:00:45,215 attendees and learned from more than 80 speakers 18 00:00:45,215 --> 00:00:47,475 who are at the forefront of dental innovation. 19 00:00:48,335 --> 00:00:51,534 You sat in on educational sessions exploring topics 20 00:00:51,534 --> 00:00:54,015 that elevate dental care as a critical element 21 00:00:54,015 --> 00:00:57,109 of whole person health. You've witnessed firsthand how 22 00:00:57,109 --> 00:00:58,969 digital technology is revolutionizing 23 00:00:59,510 --> 00:01:00,490 patient outcomes 24 00:01:00,870 --> 00:01:04,250 and how both large DSOs and independent practices 25 00:01:04,390 --> 00:01:07,270 are flourishing. Get ready to transform your career 26 00:01:07,270 --> 00:01:09,049 and don't miss out on this incredible 27 00:01:09,435 --> 00:01:12,495 opportunity. The Becker's fall future of dentistry roundtable 28 00:01:12,635 --> 00:01:15,935 is from October 30th to November 1, 2024. 29 00:01:16,474 --> 00:01:18,655 Get registered by going to beckersdental.com 30 00:01:20,075 --> 00:01:21,935 and clicking on the events page. 31 00:01:22,959 --> 00:01:25,280 Hello. This is Arianna Portellatin with the Becker's 32 00:01:25,280 --> 00:01:28,000 Dental and DSO Review podcast. I'm thrilled to 33 00:01:28,000 --> 00:01:30,159 be joined today by Holly Stevenson, the vice 34 00:01:30,159 --> 00:01:32,799 president of affiliate and government relations at Dental 35 00:01:32,799 --> 00:01:35,120 Lifeline Network. Holly, thank you so much for 36 00:01:35,120 --> 00:01:36,020 being here today. 37 00:01:36,465 --> 00:01:38,224 Thank you. I am really excited to be 38 00:01:38,224 --> 00:01:40,465 here. Becker's does such a great service, and 39 00:01:40,465 --> 00:01:42,625 I'm glad to be here. A little bit 40 00:01:42,625 --> 00:01:44,864 of background about myself. I am a lawyer 41 00:01:44,864 --> 00:01:45,604 by background. 42 00:01:45,984 --> 00:01:48,545 I've worked for corporations, state government, and in 43 00:01:48,545 --> 00:01:51,284 the nonprofit sector for the last 15 years 44 00:01:51,680 --> 00:01:53,760 and in various areas of healthcare for about 45 00:01:53,760 --> 00:01:54,579 20 years. 46 00:01:55,280 --> 00:01:57,280 So, as was mentioned, I, 47 00:01:57,760 --> 00:02:00,239 work at dental lifeline network and I've been 48 00:02:00,239 --> 00:02:00,739 here, 49 00:02:01,200 --> 00:02:03,920 Oh gosh, about 12 years. So dental lifeline 50 00:02:03,920 --> 00:02:05,060 network is a nonprofit 51 00:02:05,439 --> 00:02:08,534 and we're actually celebrating 50 years this year. 52 00:02:09,074 --> 00:02:10,995 Through our history, we've learned that people in 53 00:02:10,995 --> 00:02:12,854 the dental community are very philanthropic 54 00:02:13,794 --> 00:02:16,834 and we provide a turnkey program that helps 55 00:02:16,834 --> 00:02:19,250 dentists and labs give back to their communities. 56 00:02:20,110 --> 00:02:21,889 Patients are seen in dentist offices 57 00:02:22,349 --> 00:02:25,330 and labs donate materials and appliances as well. 58 00:02:25,550 --> 00:02:27,889 Our programs help people living with disabilities 59 00:02:28,430 --> 00:02:30,530 who are elderly or medically compromising 60 00:02:30,830 --> 00:02:32,930 cannot afford the dental healthcare. 61 00:02:33,344 --> 00:02:36,084 And we do prioritize veterans through our program 62 00:02:36,384 --> 00:02:39,424 and those, our patients receive comprehensive dental care 63 00:02:39,424 --> 00:02:40,245 through our volunteers. 64 00:02:41,584 --> 00:02:43,905 This program, this particular program is called the 65 00:02:43,905 --> 00:02:45,284 donated dental services 66 00:02:45,930 --> 00:02:48,409 program, and it started almost 40 years ago 67 00:02:48,409 --> 00:02:49,069 in Denver 68 00:02:49,370 --> 00:02:52,169 and now operates in every state. Over a 69 00:02:52,169 --> 00:02:52,669 169,000 70 00:02:54,169 --> 00:02:54,669 patients 71 00:02:55,129 --> 00:02:56,669 have received almost $557,000,000 72 00:02:58,409 --> 00:02:59,709 in donated care. 73 00:03:00,965 --> 00:03:02,405 Great. Thank you so much for that. It's 74 00:03:02,405 --> 00:03:03,865 great to hear more about your organization. 75 00:03:04,885 --> 00:03:07,525 To get our conversation started, first question here, 76 00:03:07,525 --> 00:03:09,044 what are some of the biggest issues that 77 00:03:09,044 --> 00:03:11,544 you're following in the dental industry this year? 78 00:03:11,685 --> 00:03:12,504 Yeah. Absolutely. 79 00:03:12,885 --> 00:03:15,125 So first, I would say the changes in 80 00:03:15,125 --> 00:03:16,620 ownership of dental practices. 81 00:03:17,659 --> 00:03:20,379 Lifeline network. Historically, we've worked very closely with 82 00:03:20,379 --> 00:03:23,280 the American Dental Association and state Dental Associations. 83 00:03:24,139 --> 00:03:27,340 But recently we developed a strategic plan and 84 00:03:27,340 --> 00:03:29,759 a 3 year operational plan included 85 00:03:30,060 --> 00:03:32,585 as a key strategy was to put more 86 00:03:32,585 --> 00:03:35,564 focus in with group practices and the DSO 87 00:03:35,705 --> 00:03:36,205 area 88 00:03:36,504 --> 00:03:39,224 and really expand our partnerships with DSOs and 89 00:03:39,224 --> 00:03:39,965 group practices. 90 00:03:40,825 --> 00:03:42,985 So over a year ago, we hired a 91 00:03:42,985 --> 00:03:45,224 new director. Her name is Katie Winicki and 92 00:03:45,224 --> 00:03:48,289 she primarily works with group practices, DSOs and 93 00:03:48,289 --> 00:03:49,270 strategic partners. 94 00:03:50,129 --> 00:03:52,849 Since then we've been attending lots of DSO 95 00:03:52,849 --> 00:03:54,550 conferences and really networking. 96 00:03:55,169 --> 00:03:57,490 And this gave us an opportunity to really 97 00:03:57,490 --> 00:04:00,050 network with individuals in this particular area of 98 00:04:00,050 --> 00:04:00,550 dentistry. 99 00:04:01,284 --> 00:04:03,865 As you know, more new dentists are joining 100 00:04:03,925 --> 00:04:06,025 group practices for various reasons, 101 00:04:06,485 --> 00:04:08,344 especially younger and newer dentists. 102 00:04:09,284 --> 00:04:11,205 Many of them have a large amount of 103 00:04:11,205 --> 00:04:14,025 debt that they've accumulated through their student loans. 104 00:04:14,405 --> 00:04:16,324 And these new dentists we've talked to want 105 00:04:16,324 --> 00:04:16,829 to give 106 00:04:18,909 --> 00:04:19,490 back to their communities. In addition, 107 00:04:19,949 --> 00:04:22,689 dentists are nearing retirement and selling their practices 108 00:04:22,750 --> 00:04:24,669 and more and more to group practices or 109 00:04:24,669 --> 00:04:25,329 to DSOs. 110 00:04:25,870 --> 00:04:27,789 And as they retire, they are no longer 111 00:04:27,789 --> 00:04:29,649 able to volunteer with our program. 112 00:04:30,314 --> 00:04:32,714 So we are really trying many different ways 113 00:04:32,714 --> 00:04:35,375 to introduce DLN to the DSO world. 114 00:04:35,914 --> 00:04:38,254 And we're beginning to see results in expanding 115 00:04:38,314 --> 00:04:41,389 our group practice partnerships from just a little 116 00:04:41,389 --> 00:04:44,079 over a year, about 3 organizations. And, now 117 00:04:44,079 --> 00:04:44,479 we're, 118 00:04:44,959 --> 00:04:46,419 partnering with about 16 119 00:04:47,120 --> 00:04:49,519 and we're also working with another 15 to 120 00:04:49,519 --> 00:04:51,459 20 who are also interested. 121 00:04:52,800 --> 00:04:55,220 So another issue we are really following closely 122 00:04:55,279 --> 00:04:56,819 are the workforce shortages 123 00:04:57,279 --> 00:05:00,464 that continue to impact dentists. And this includes 124 00:05:00,464 --> 00:05:02,324 dental hygienists as well as assistants. 125 00:05:02,865 --> 00:05:06,064 So these shortages impact recruitment and also services 126 00:05:06,064 --> 00:05:08,064 that are volunteer dentists and labs are able 127 00:05:08,064 --> 00:05:08,724 to provide. 128 00:05:09,425 --> 00:05:11,584 So treatment for our patient used to take 129 00:05:11,584 --> 00:05:13,264 about 6 months to a year, and now 130 00:05:13,264 --> 00:05:16,040 we're seeing the treatment is taking 12 months 131 00:05:16,040 --> 00:05:17,180 to 18 months. 132 00:05:18,040 --> 00:05:20,439 So that's a big issue for us. Another 133 00:05:20,439 --> 00:05:23,259 big issue that we continue to follow are, 134 00:05:23,800 --> 00:05:25,660 Medicaid and Medicare dental benefits, 135 00:05:26,274 --> 00:05:28,834 primarily the Medicaid dental benefits and the type 136 00:05:28,834 --> 00:05:31,095 of coverage States provide through their programs. 137 00:05:31,875 --> 00:05:34,615 We've seen an expansion of state benefits. However, 138 00:05:34,995 --> 00:05:36,995 the reimbursement rates in most of those States 139 00:05:36,995 --> 00:05:39,254 have not kept up with actual costs. 140 00:05:39,939 --> 00:05:42,259 And, it'll be interesting to see many people 141 00:05:42,259 --> 00:05:44,579 being removed from Medicaid, how that will really 142 00:05:44,579 --> 00:05:47,300 impact our programs and how many will need, 143 00:05:48,259 --> 00:05:49,639 treatment through our programs. 144 00:05:50,419 --> 00:05:52,979 So we follow med the Medicare issues since 145 00:05:52,979 --> 00:05:55,665 Medicare does not include dental benefits. We are 146 00:05:55,665 --> 00:05:58,564 seeing an increase in seniors needing our services. 147 00:05:59,185 --> 00:06:02,305 And although Medicare started reimbursing for some dental 148 00:06:02,305 --> 00:06:04,245 care related to other medical issues, 149 00:06:04,704 --> 00:06:06,785 dentists may not actually want to become a 150 00:06:06,785 --> 00:06:07,845 Medicare provider. 151 00:06:08,819 --> 00:06:10,500 And we find that some of our volunteers 152 00:06:10,500 --> 00:06:12,519 tell us they'd rather work with our program 153 00:06:12,660 --> 00:06:15,459 and provide pro bono work than become Medicaid 154 00:06:15,459 --> 00:06:17,779 or Medicare providers. So those are, 155 00:06:18,259 --> 00:06:20,600 several of the big issues that we're following. 156 00:06:21,204 --> 00:06:23,365 Yeah. Definitely, a lot of important issues that 157 00:06:23,365 --> 00:06:25,125 you mentioned there. I wanted to follow-up on 158 00:06:25,125 --> 00:06:27,625 what you mentioned about Medicaid and Medicare expansion. 159 00:06:28,564 --> 00:06:30,964 You said that, a lot of dental providers 160 00:06:30,964 --> 00:06:33,604 don't wanna necessarily become Medicaid and Medicare providers. 161 00:06:33,604 --> 00:06:35,285 Can you kinda go into a little bit 162 00:06:35,285 --> 00:06:37,439 more detail about why that is? Yeah. What 163 00:06:37,439 --> 00:06:39,920 we've heard is there's a couple reasons. 1, 164 00:06:39,920 --> 00:06:41,839 to become a Medicaid provider, you have to 165 00:06:41,839 --> 00:06:44,420 be certified through, a state agency. 166 00:06:45,040 --> 00:06:45,779 And secondly, 167 00:06:46,240 --> 00:06:48,420 depending on the state, some of the reimbursement 168 00:06:48,560 --> 00:06:49,754 rates are very low. 169 00:06:50,314 --> 00:06:52,875 And so what we've heard is sometimes it's 170 00:06:52,875 --> 00:06:54,875 a hassle to become a Medicaid provider. So 171 00:06:54,875 --> 00:06:56,735 they would rather just not do that. 172 00:06:57,274 --> 00:06:59,115 And then I've even, you know, heard of 173 00:06:59,115 --> 00:07:01,274 some dentists that what they're doing is they 174 00:07:01,274 --> 00:07:04,074 become Medicaid providers, but they have to really 175 00:07:04,074 --> 00:07:07,069 balance that with their private pay, private insurance 176 00:07:07,129 --> 00:07:10,909 pay patients, just because they're being under, paid 177 00:07:10,969 --> 00:07:11,789 through Medicaid. 178 00:07:12,409 --> 00:07:14,889 Medicare is just a real, it's a small 179 00:07:14,889 --> 00:07:15,389 niche. 180 00:07:15,849 --> 00:07:16,250 And, 181 00:07:16,649 --> 00:07:18,810 it really has to do with those patients 182 00:07:18,810 --> 00:07:20,430 who are undergoing another, 183 00:07:21,354 --> 00:07:23,754 medical condition. And that's why they would, be 184 00:07:23,754 --> 00:07:24,254 eligible 185 00:07:24,555 --> 00:07:26,495 for some services through Medicare. 186 00:07:26,875 --> 00:07:28,014 And so there, again, 187 00:07:28,474 --> 00:07:31,034 I have seen historically where oral surgeons might 188 00:07:31,034 --> 00:07:33,675 be Medicare providers, but again, it's, it's more 189 00:07:33,675 --> 00:07:35,514 of a little bit of a niche on 190 00:07:35,514 --> 00:07:37,569 where, they would want to be if they 191 00:07:37,569 --> 00:07:39,910 would wanna be certified as, through Medicare. 192 00:07:41,009 --> 00:07:42,930 Okay. Yeah. Thank you for providing some more 193 00:07:42,930 --> 00:07:46,069 details there. Moving on to our next question. 194 00:07:46,209 --> 00:07:48,290 What makes you the most excited when it 195 00:07:48,290 --> 00:07:49,889 comes to dentistry right now, and is there 196 00:07:49,889 --> 00:07:51,189 anything that makes you nervous? 197 00:07:51,915 --> 00:07:54,714 Sure. So I think what I'm really excited 198 00:07:54,714 --> 00:07:56,875 is to see the new generations of dentists 199 00:07:56,875 --> 00:07:58,014 going into dentistry. 200 00:07:58,634 --> 00:08:00,875 I think most dentists went into dentistry to 201 00:08:00,875 --> 00:08:04,314 help people. The newer generations, gen X, millennials, 202 00:08:04,314 --> 00:08:06,394 and gen Z are even more interested in 203 00:08:06,394 --> 00:08:06,990 giving back, 204 00:08:07,550 --> 00:08:09,949 but also they want to associate with practices 205 00:08:09,949 --> 00:08:11,729 and organizations that are philanthropic. 206 00:08:12,589 --> 00:08:15,810 In fact, our research shows that millennials, socially 207 00:08:16,110 --> 00:08:18,910 conscious engage in causes to help other people 208 00:08:18,910 --> 00:08:20,805 and want to provide charitable care 209 00:08:21,285 --> 00:08:23,785 and charitable giving and corporate volunteerism 210 00:08:24,324 --> 00:08:26,904 are very important to the millennial generation. 211 00:08:27,444 --> 00:08:30,264 This generation often actually seeks employers 212 00:08:30,564 --> 00:08:32,024 who are socially responsible. 213 00:08:32,565 --> 00:08:34,325 They are more likely to stay loyal to 214 00:08:34,325 --> 00:08:37,490 organizations that actively engage in corporate social responsibility 215 00:08:37,790 --> 00:08:38,290 initiatives, 216 00:08:39,070 --> 00:08:41,309 and they may even choose jobs based on 217 00:08:41,309 --> 00:08:43,649 the organization's reputation and culture 218 00:08:44,269 --> 00:08:47,309 organizations that integrate CSR into their culture can 219 00:08:47,309 --> 00:08:50,769 really attract and retain millennial talent more effectively. 220 00:08:51,875 --> 00:08:53,875 I think it's really important for DSOs to 221 00:08:53,875 --> 00:08:57,235 communicate their philanthropic work and the charitable programs 222 00:08:57,235 --> 00:08:58,294 they support regularly 223 00:08:58,914 --> 00:09:01,315 millennials more than any other generation. One of 224 00:09:01,315 --> 00:09:03,075 feel as though they are doing something that 225 00:09:03,075 --> 00:09:03,894 means something 226 00:09:04,980 --> 00:09:06,580 and they need to be aware of their 227 00:09:06,580 --> 00:09:08,279 organization's CSR programs. 228 00:09:08,740 --> 00:09:10,899 Forbes did a study recently and, 229 00:09:11,300 --> 00:09:13,480 what they said is giving back or volunteering 230 00:09:13,940 --> 00:09:17,000 is becoming a top retention strategy for corporations. 231 00:09:17,865 --> 00:09:21,544 And this study, on talent retention also found 232 00:09:21,544 --> 00:09:22,924 companies see a 52% 233 00:09:23,544 --> 00:09:24,445 lower turnover 234 00:09:24,985 --> 00:09:28,184 among newer employees when they participate in purpose 235 00:09:28,184 --> 00:09:30,745 programs. So this isn't just dentists, but this 236 00:09:30,745 --> 00:09:32,879 is also, dental staff as well. 237 00:09:33,279 --> 00:09:35,440 So we've been operating our DDS program for 238 00:09:35,440 --> 00:09:37,519 40 years and we really make it easy 239 00:09:37,519 --> 00:09:39,139 to give back. It's very turnkey. 240 00:09:39,759 --> 00:09:42,160 So the new generation of dentists really gives 241 00:09:42,160 --> 00:09:44,799 me hope that we can continue to expand 242 00:09:44,799 --> 00:09:46,899 the number of patients helped through our program. 243 00:09:47,445 --> 00:09:49,524 So what makes me nervous? The second part 244 00:09:49,524 --> 00:09:51,785 of your question. So working for a nonprofit 245 00:09:51,924 --> 00:09:54,504 organization, I'm always nervous about funding. 246 00:09:55,205 --> 00:09:58,024 Our revenue comes from state grants, private foundation 247 00:09:58,325 --> 00:10:00,264 grants, and personal contributions. 248 00:10:00,889 --> 00:10:03,049 We are very fortunate to have many dental 249 00:10:03,049 --> 00:10:05,049 industry partners who have supported us over the 250 00:10:05,049 --> 00:10:06,970 years. We are a strategic partner of the 251 00:10:06,970 --> 00:10:09,289 ADA and have been endorsed or supported by 252 00:10:09,289 --> 00:10:11,149 49 state Dental Associations. 253 00:10:11,769 --> 00:10:15,070 Additional partners include Henry Schein, Patterson, Venco, Dentsply 254 00:10:15,129 --> 00:10:15,629 Sirona, 255 00:10:16,205 --> 00:10:18,544 and the Deltas and Guardian Life Insurance, 256 00:10:19,004 --> 00:10:21,264 company have also been very generous partners. 257 00:10:22,125 --> 00:10:24,044 And of course, many other private and state 258 00:10:24,044 --> 00:10:26,845 specific foundations have helped support DLN over the 259 00:10:26,845 --> 00:10:27,345 years. 260 00:10:27,965 --> 00:10:30,524 Nevertheless, we're always looking for new partners and 261 00:10:30,524 --> 00:10:32,980 different ways to expand our revenue so really 262 00:10:32,980 --> 00:10:34,360 that we can help more people. 263 00:10:34,899 --> 00:10:36,360 So if anyone is listening, 264 00:10:36,819 --> 00:10:39,480 it would be interested in helping. Our website 265 00:10:39,539 --> 00:10:40,440 is www.dentallifeline.org. 266 00:10:43,379 --> 00:10:45,940 And, of course, they can always contact me 267 00:10:45,940 --> 00:10:46,600 as well. 268 00:10:47,654 --> 00:10:49,355 Great. Thank you so much for that. 269 00:10:49,735 --> 00:10:51,735 Last question here. What will the most effective 270 00:10:51,735 --> 00:10:54,134 health care leaders need to be successful within 271 00:10:54,134 --> 00:10:55,975 the next 2 to 3 years? Yeah. That's 272 00:10:55,975 --> 00:10:58,535 a great question. So I think health care 273 00:10:58,535 --> 00:10:59,995 leaders need to be visionaries, 274 00:11:00,629 --> 00:11:02,309 and they need to be willing to embrace 275 00:11:02,309 --> 00:11:03,210 new technologies. 276 00:11:03,750 --> 00:11:05,590 I think it's really exciting to see what's 277 00:11:05,590 --> 00:11:07,910 happening to get today with AI and other 278 00:11:07,910 --> 00:11:10,570 technology in general. And I think it's gonna 279 00:11:10,629 --> 00:11:13,004 have a huge impact in the dental world. 280 00:11:13,404 --> 00:11:15,325 I think leaders also need to be good 281 00:11:15,325 --> 00:11:17,644 managers who will support and really adapt to 282 00:11:17,644 --> 00:11:19,745 the new generation of healthcare workers. 283 00:11:20,205 --> 00:11:22,365 And again, saying it again, it is important 284 00:11:22,365 --> 00:11:25,424 for leaders to integrate a corporate social responsibility 285 00:11:26,125 --> 00:11:28,384 initiative into their organization's culture. 286 00:11:29,110 --> 00:11:31,049 Charitable giving and corporate volunteerism 287 00:11:31,750 --> 00:11:33,750 are very important to the new generation of 288 00:11:33,750 --> 00:11:36,629 dentists and dental workers. And they are going 289 00:11:36,629 --> 00:11:39,290 to seek employers who are really socially responsible. 290 00:11:39,830 --> 00:11:41,945 And they're more likely, as I mentioned earlier, 291 00:11:42,004 --> 00:11:44,665 to stay loyal to organizations that really actively 292 00:11:44,725 --> 00:11:46,665 engage in CSR initiatives. 293 00:11:47,445 --> 00:11:49,285 I will say, as an example, one of 294 00:11:49,285 --> 00:11:51,524 our dentists who lives in PA, she does 295 00:11:51,524 --> 00:11:53,465 own her own practice. And as a millennial 296 00:11:53,684 --> 00:11:54,825 recently mentioned 297 00:11:55,169 --> 00:11:57,169 that a big reason that people don't see 298 00:11:57,169 --> 00:11:59,649 dentists is because of the costs involved. She 299 00:11:59,649 --> 00:12:02,389 said that dentists volunteering through Dionne's program 300 00:12:02,850 --> 00:12:05,190 really is a gift to bridge that gap. 301 00:12:05,490 --> 00:12:07,649 She also said it feels really good personally 302 00:12:07,649 --> 00:12:09,875 to make sure a patient's life is better 303 00:12:09,875 --> 00:12:11,315 based on what she can do to help 304 00:12:11,315 --> 00:12:13,955 them. She said her staff love taking care 305 00:12:13,955 --> 00:12:14,855 of our patients. 306 00:12:15,475 --> 00:12:17,394 They are really committed to the patient's care 307 00:12:17,394 --> 00:12:20,115 and appreciate the ability to help others. She 308 00:12:20,115 --> 00:12:21,875 said it's really nice to be seen as 309 00:12:21,875 --> 00:12:24,059 a practice where it's not always just about 310 00:12:24,059 --> 00:12:26,159 dollars and cents, but really helping people. 311 00:12:26,539 --> 00:12:28,459 Another one of our dentists who is a 312 00:12:28,459 --> 00:12:30,620 millennial as well and owns a practice in 313 00:12:30,620 --> 00:12:31,360 New Jersey 314 00:12:31,740 --> 00:12:33,899 told us that when a DDS patient is 315 00:12:33,899 --> 00:12:37,014 in his office, he said his whole staff 316 00:12:37,014 --> 00:12:38,935 has a good day and really feels good 317 00:12:38,935 --> 00:12:41,575 about helping the patient. And he said it's 318 00:12:41,575 --> 00:12:44,375 really helped his morale when they have, one 319 00:12:44,375 --> 00:12:46,235 of our patients in their office. 320 00:12:46,695 --> 00:12:49,095 So as mentioned, DLN makes it really easy 321 00:12:49,095 --> 00:12:51,389 for DSOs and group practices to give back 322 00:12:51,389 --> 00:12:52,129 to the community, 323 00:12:52,670 --> 00:12:54,269 and we can be a critical part of 324 00:12:54,269 --> 00:12:55,649 their CSR initiative. 325 00:12:56,110 --> 00:12:58,350 I'm always interested in talking to others about 326 00:12:58,350 --> 00:13:00,129 DLN and how we might partner, 327 00:13:00,590 --> 00:13:01,070 and, 328 00:13:01,470 --> 00:13:03,490 I'm always available for questions. 329 00:13:04,735 --> 00:13:06,254 Great. Well, thank you so much for joining 330 00:13:06,254 --> 00:13:07,855 us today, Holly. It has been a pleasure 331 00:13:07,855 --> 00:13:09,054 speaking with you, and I look forward to 332 00:13:09,054 --> 00:13:10,595 connecting with you again in the future. 333 00:13:10,975 --> 00:13:13,375 Alrighty. Well, thank you so much. And my 334 00:13:13,375 --> 00:13:15,315 email address is hstevenson, 335 00:13:15,934 --> 00:13:17,934 s t e v e n s o 336 00:13:17,934 --> 00:13:20,490 n, at dental lifeline dotorg. 337 00:13:20,870 --> 00:13:23,370 Or again, our website is www.dentallifeline.org.