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Imagine this. You're at the Hyatt Regency Chicago

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immersed in insightful discussions with the health care

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industry's top leaders.

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Welcome to Becker's 12th annual CEO

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and CFO roundtable from November 11th to 14th

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2024.

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Picture yourself networking with over a 1000 executive

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Feel the excitement as you engage in 4

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days of sessions featuring 400

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elite health system speakers.

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Envision yourself diving deep into critical topics like

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rural health care, digital transformation,

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health equity, and c suite diversity.

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Now imagine being inspired by our celebrity keynotes,

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pro football hall of famers Troy Aikman and

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Emmett Smith, 43rd president George w Bush, and

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author and journalist Jenna Bush Hager. Their stories

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Don't miss this unparalleled

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Get registered today. Visit beckershospitalreview.com

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and click on the events page to find

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the conference website.

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That's the beckershospitalreview.com

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events page. See you in Chicago.

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Hello. This is Arianna Portallatin with the Becker's

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Dental and DSO Group podcast.

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I'm thrilled to be joined today by Rose

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House, the regional director of operations in Illinois

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at P1 Dental Partners. Rose, thank you so

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much for being here today.

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I'm excited to be here. Thank you for

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having me. Yeah. To start us off, can

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you introduce yourself and tell us a little

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bit about your background?

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Sure.

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I am a regional director of operations. I've

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been in dentistry since I was in undergrad.

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Absolutely love the field,

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have a background

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in private,

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consulting as well.

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So really working on top tier customer service

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teams,

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basically developing and launching

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organizational protocols,

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all the good stuff.

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Great. Thank you for that introduction.

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Our first question here, what are some of

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the biggest issues that you're following in the

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dental industry this year?

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Honestly, I would say, first, I would say

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access to care.

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So as a regional director, I obviously have

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offices in different

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communities, and I'm always looking at the economic

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barriers, the geographical barriers,

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and how we as leaders can, affect change

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in those areas.

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Also watching the workforce cert shortages.

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We are noticing a decline in applications for

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open roles.

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And then, obviously, we're excited about digital dentistry,

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right, and all that comes with that. So

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workflows

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and how that impacts our patient and and

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their care.

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Okay. Great. And being the regional director

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for, the Illinois region, what are some of

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the accessibility issues that are specifically affecting this

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area?

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I would say cost and accessibility

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in general. Right? Insurance challenges. So,

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I'm always working to stay abreast of dental

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insurance,

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coverages, essential treatment,

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because that obviously creates a financial barrier to

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our patients.

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And how can we overcome that. So it's

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about education as well,

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and just the high cost of care.

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Things have certainly changed, I like to say,

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pre COVID and post COVID. So our industry

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has changed a lot. And it's important to

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not only understand the changes from a cure

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standpoint,

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but also how it affects that access to

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care. So it's really all interrelated.

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Okay. Yeah. That's, that makes a lot of

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sense. And as far as barcode shortages,

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what positions,

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are being most affected, that you've seen?

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I would

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definitely say the there's a hygienist shortage.

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Right? I I often tell my teens, I'm

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I'm in the wrong business. I need to

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be in hygiene school,

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because,

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it affects not only our rural areas, but

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also our metropolitan

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areas.

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And so as you can understand, it limits,

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access to care again, all interrelated,

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but also causes a strain to our existing

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providers as as they strive to make sure

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that they take care of their patient base.

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So I would say the hygiene,

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area is definitely short staffed at this time.

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Okay. And I know those issues were exacerbated

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by the COVID 19 pandemic, but have you

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seen any improvement with those shortages since, the

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pandemic has kind of alleviated?

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I have not. I've seen an increase in

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the shortages. Right? I think, there was this

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complete mindset shift, I think, everyone experienced during

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COVID. And so many hygienists simply did not

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return to the field.

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Right? And then others, you know, were they're

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still in school. And so as we look

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at hiring, we're looking at

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cost of salary. We're looking at flexibility and

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schedules. And so all of those things affect

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the hiring of our hygiene team.

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Right. Yeah. Definitely something that I've heard, across,

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you know, many different practices and DSOs,

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that I've spoken to recently. So that makes

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a lot of sense.

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Next question here. I know you talked a

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little bit about, being excited

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when it comes to digital dentistry. So can

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you elaborate on what excites you about that

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and anything else that's exciting you right now

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about the dental industry?

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Absolutely. So first, I think I'm really excited

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about AI and machine learning. Right? So we've

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got

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these tools for diagnostics,

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treatment planning,

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patient management, patient follow-up. And so I'm finding

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that this is becoming more prevalent in our

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care on a day to day basis.

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But I also think that it's excellent for

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our patients as well. So while we are

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excited about the technology,

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I'm also excited for our patients to see,

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it's almost like a second opinion right there

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in the chair. Right? And so they're able

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to see these visuals in real time, and

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I think just overall, it just improves

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overall care quality, I would say.

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And then we have digital dentistry. Right? We

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have 3 d printing. We have digital impressions

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that we love to offer our patients. It

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minimizes,

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the number of visits to the office.

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It just makes procedures a lot faster. They're

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less invasive for our patients and quite honestly,

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they're more accurate. So these are two things

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that I'm really excited about in our field.

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We're also seeing an increase in teledentistry.

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So,

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again, when we talk about breaking down barriers

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to dental care,

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especially for people who may be in remote

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areas or underserved areas in terms of transportation,

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I think,

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virtual consultations,

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follow ups,

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and, you know, minor aspects of treatment, I

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think, overall makes dental care more accessible.

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Great. Thank you for sharing that. And I

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know kind of following up on

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what you mentioned when it comes to the

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workforce shortages and accessibility

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issues, is there anything else that is making

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you nervous in particular about the dental industry?

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Well, I think,

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overall, it's a high cost. Right? Despite our

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tech advancements, right, dental care can still be

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pretty expensive for many patients. And so those

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without adequate insurance coverage, I think, always worries

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me. How are we going to deliver that

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care? And so we work really hard to

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be creative about,

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access to care in that arena.

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Also navigating

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the insurance

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landscape. Right?

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Regulations are constantly changing.

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Coding is constantly changing. And also,

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you know,

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that creates a financial barrier overall for both

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patients as well as providers. Right? And so

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we wanna make sure that we are educating

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not only our team members, but also our

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patients as they come in. I think that's

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a great service that we we're proud to

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do.

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Great.

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And last question here. What will the most

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effective health care leaders need to be successful

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within the next 2 to 3 years?

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I would say flexibility.

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As we are embracing technology, I think it's

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important to keep an open mind and really

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figure out how that works for your patient

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base as well as your providers and team

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members.

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Also focusing on, I would say, enhancing that

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patient experience.

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We are such a technological society that I

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think sometimes we don't remember that that one

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on one communication with the patient, picking up

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the telephone and actually having

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conversation and making sure that they understand

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treatment and the advancements in our field is

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really critical.

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And then also as a leader, I look

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at the workforce management, right? How are we

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fostering a resilient workforce, right? Do we are

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we cultivating a culture where team members want

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to come and work with us, right? And

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how do we address those workforce shortages that

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I just mentioned?

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So all of those things I think are

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really

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important as leaders to be successful, and I

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will say in the next 2 to 3

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years for certain.

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Great. Well, thank you so much for joining

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us today, Rose. It's been a pleasure speaking

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with you, and I look forward to connecting

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with you again in the future. You as

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well. Have a wonderful day.