1 00:00:00,080 --> 00:00:02,980 Hey there, dental professionals and industry enthusiasts. 2 00:00:03,600 --> 00:00:06,000 Picture this. It's October, and you're in the 3 00:00:06,000 --> 00:00:07,779 middle of one of the most transformative 4 00:00:08,160 --> 00:00:10,880 experiences of your career. You're at the Becker's 5 00:00:10,880 --> 00:00:13,359 fall future of dentistry roundtable in the vibrant 6 00:00:13,359 --> 00:00:16,094 city of Chicago, fresh off an incredible 3 7 00:00:16,094 --> 00:00:19,154 days at the Hyatt Regency. Imagine yourself inspired 8 00:00:19,295 --> 00:00:22,974 and invigorated after attending captivating keynote sessions by 9 00:00:22,974 --> 00:00:25,695 none other than the legendary boxing world champion 10 00:00:25,695 --> 00:00:29,454 and CEO, Lila Elite, and the extraordinary professional 11 00:00:29,454 --> 00:00:32,899 basketball player, Caitlin Clark. See yourself engaged in 12 00:00:32,899 --> 00:00:36,260 lively discussions, exchanging ideas, and collecting a stack 13 00:00:36,260 --> 00:00:39,060 of business cards from fellow dental experts and 14 00:00:39,060 --> 00:00:42,119 potential partners. You've networked with over 350 15 00:00:42,579 --> 00:00:45,140 attendees and learned from more than 80 speakers 16 00:00:45,140 --> 00:00:47,524 who are at the forefront of dental innovation. 17 00:00:48,385 --> 00:00:51,585 You sat in on educational sessions exploring topics 18 00:00:51,585 --> 00:00:53,984 that elevate dental care as a critical element 19 00:00:53,984 --> 00:00:57,024 of whole person health. You've witnessed firsthand how 20 00:00:57,024 --> 00:00:58,965 digital technology is revolutionizing 21 00:00:59,424 --> 00:01:00,530 patient outcomes 22 00:01:00,909 --> 00:01:04,209 and how both large DSOs and independent practices 23 00:01:04,349 --> 00:01:05,170 are flourishing. 24 00:01:05,469 --> 00:01:07,709 Get ready to transform your career and don't 25 00:01:07,709 --> 00:01:10,609 miss out on this incredible opportunity. The Becker's 26 00:01:10,670 --> 00:01:13,569 fall future of dentistry roundtable is from October 27 00:01:13,745 --> 00:01:16,004 30th to November 1, 2024. 28 00:01:16,465 --> 00:01:18,645 Get registered by going to beckersdental.com 29 00:01:20,145 --> 00:01:21,924 and clicking on the events page. 30 00:01:22,864 --> 00:01:25,265 Hello. This is Arianna Portallatin with the Becker's 31 00:01:25,265 --> 00:01:27,584 Dental and DSO Review podcast. I'm thrilled to 32 00:01:27,584 --> 00:01:29,850 be joined today by Nina McCormack, the OSHA 33 00:01:29,850 --> 00:01:32,490 and infection control coordinator at Singing River Dental 34 00:01:32,490 --> 00:01:34,569 Partners. Nina, thank you so much for being 35 00:01:34,569 --> 00:01:35,230 here today. 36 00:01:35,850 --> 00:01:38,650 Thank you for having me. Yeah. To start 37 00:01:38,650 --> 00:01:40,650 off, can you just introduce yourself and tell 38 00:01:40,650 --> 00:01:42,030 us a little bit about your background? 39 00:01:43,515 --> 00:01:45,454 As you said, my name is Nina McCormick, 40 00:01:45,515 --> 00:01:47,614 and I'm the ocean infection control 41 00:01:47,915 --> 00:01:50,734 director at Singing River Dentistry in Tuscumbia, 42 00:01:51,515 --> 00:01:52,895 Alabama. I'm also, 43 00:01:53,515 --> 00:01:54,814 a registered nurse. 44 00:01:55,194 --> 00:01:57,055 I started with Singing River, 45 00:01:58,155 --> 00:01:59,829 about 13 years ago, 46 00:02:00,450 --> 00:02:03,909 and it was a one office dental practice. 47 00:02:03,969 --> 00:02:05,030 And we are now 48 00:02:05,409 --> 00:02:06,950 in offices with, 49 00:02:08,289 --> 00:02:11,110 17 to 18 doctors at all times. 50 00:02:11,805 --> 00:02:13,344 Great. Thank you for that. 51 00:02:13,645 --> 00:02:15,165 And what are some of the biggest issues 52 00:02:15,165 --> 00:02:16,685 that you're following right now in the dental 53 00:02:16,685 --> 00:02:17,185 industry? 54 00:02:18,604 --> 00:02:20,544 I think right now in the dental industry, 55 00:02:20,604 --> 00:02:22,865 one of the biggest issues is the rapid 56 00:02:22,925 --> 00:02:24,544 growth that we're having. 57 00:02:25,430 --> 00:02:28,150 We're it has grown by leaps and bounds. 58 00:02:28,150 --> 00:02:29,990 Of course, it's changed a lot since I 59 00:02:29,990 --> 00:02:30,969 entered the dental 60 00:02:31,349 --> 00:02:31,849 field 61 00:02:32,230 --> 00:02:34,650 years ago, but it has, in the last 62 00:02:35,110 --> 00:02:36,569 couple, I think, 63 00:02:36,870 --> 00:02:38,170 really started having, 64 00:02:39,110 --> 00:02:40,250 tons of growth. 65 00:02:40,764 --> 00:02:43,084 And the one of the main issues with 66 00:02:43,084 --> 00:02:45,104 that, in my opinion, is to stay, 67 00:02:45,724 --> 00:02:48,364 having a personal touch while being such a 68 00:02:48,364 --> 00:02:49,264 large group. 69 00:02:49,884 --> 00:02:51,724 When we first started, it was easy for 70 00:02:51,724 --> 00:02:53,405 me to reach out and touch all the 71 00:02:53,405 --> 00:02:56,090 employees and and be in contact with all 72 00:02:56,090 --> 00:02:58,890 the patients. And now it's more of a 73 00:02:58,890 --> 00:03:00,830 task to be able to, 74 00:03:01,530 --> 00:03:04,330 interact with all the offices we have. We're, 75 00:03:04,330 --> 00:03:06,030 you know, within an hour radius 76 00:03:06,490 --> 00:03:08,490 of all of our offices, but it's still 77 00:03:08,490 --> 00:03:10,564 a big task to be able to be 78 00:03:11,025 --> 00:03:12,085 personal and, 79 00:03:13,025 --> 00:03:15,985 interactive with everyone who's in our association. So 80 00:03:15,985 --> 00:03:18,224 I think the rapid growth is a great 81 00:03:18,224 --> 00:03:19,685 thing, but I think it's also, 82 00:03:20,465 --> 00:03:22,400 one of those things that could easily let 83 00:03:22,400 --> 00:03:24,480 us lose the personal touch if we're not 84 00:03:24,480 --> 00:03:25,780 very aware of that. 85 00:03:26,480 --> 00:03:27,840 Yeah. That makes a lot of sense. And 86 00:03:27,840 --> 00:03:30,080 I know that there's so many organizations who 87 00:03:30,080 --> 00:03:31,860 are in the same position as you, who 88 00:03:31,920 --> 00:03:33,920 have grown from one practice to several, 89 00:03:34,585 --> 00:03:36,344 and we have some organizations that, you know, 90 00:03:36,344 --> 00:03:38,185 have hundreds of practices as well. What are 91 00:03:38,185 --> 00:03:40,125 some methods that you keep in mind to, 92 00:03:40,665 --> 00:03:42,685 really retain that personal touch with patients? 93 00:03:44,344 --> 00:03:46,444 With our patients, we try to, 94 00:03:46,985 --> 00:03:48,604 let them have 95 00:03:49,120 --> 00:03:51,680 some say so into, like, if they have 96 00:03:51,680 --> 00:03:52,340 a personal 97 00:03:52,800 --> 00:03:54,879 hygienist that they like and they've built a 98 00:03:54,879 --> 00:03:57,040 rapport with that, we don't mess with that 99 00:03:57,040 --> 00:04:00,740 relationship. We allow that. We keep things as 100 00:04:01,435 --> 00:04:04,254 familiar to them as we can while also 101 00:04:04,314 --> 00:04:06,014 offering them the most, 102 00:04:06,875 --> 00:04:08,655 innovative products and, 103 00:04:09,594 --> 00:04:12,314 procedures that we can. We also like to 104 00:04:12,314 --> 00:04:14,174 keep them involved in 105 00:04:14,569 --> 00:04:17,050 things that might not necessarily be something that 106 00:04:17,050 --> 00:04:18,189 they're going to 107 00:04:18,810 --> 00:04:21,290 take advantage of, like, you know, our same 108 00:04:21,290 --> 00:04:22,509 day crowns or, 109 00:04:23,209 --> 00:04:25,389 you know, having all the new digital 110 00:04:26,009 --> 00:04:28,189 technology. We like to keep our patients 111 00:04:29,305 --> 00:04:31,305 informed of that, and they love to hear 112 00:04:31,305 --> 00:04:32,925 about it whether it's, 113 00:04:34,105 --> 00:04:34,845 a a procedure 114 00:04:35,464 --> 00:04:35,944 or, 115 00:04:37,144 --> 00:04:39,225 you know, a product that is actually going 116 00:04:39,225 --> 00:04:41,250 to be used on them. Our doctors strive 117 00:04:41,250 --> 00:04:43,410 to keep them abreast on what we're doing. 118 00:04:43,410 --> 00:04:45,589 So if you involve them, they kind 119 00:04:46,050 --> 00:04:48,689 of feel like they've, you know, watched that 120 00:04:48,689 --> 00:04:50,930 practice grow and have been a part of 121 00:04:50,930 --> 00:04:53,589 it. So I think keeping them well informed 122 00:04:53,730 --> 00:04:54,870 makes a big difference. 123 00:04:55,985 --> 00:04:57,685 Yeah. Definitely. That makes a lot of sense. 124 00:04:58,064 --> 00:04:59,904 And I'm curious. What are you most excited 125 00:04:59,904 --> 00:05:01,665 about when it comes to dentistry right now, 126 00:05:01,665 --> 00:05:03,205 and is there anything that makes you nervous? 127 00:05:05,024 --> 00:05:05,264 The 128 00:05:06,064 --> 00:05:08,064 like we said about the growth and stuff, 129 00:05:08,064 --> 00:05:10,289 I'm so excited to see where dentistry is 130 00:05:10,289 --> 00:05:12,689 going to go. And looking back and see 131 00:05:12,689 --> 00:05:15,409 where we we have come from to where 132 00:05:15,409 --> 00:05:17,509 we are now, I cannot imagine 133 00:05:17,810 --> 00:05:18,310 where 134 00:05:18,689 --> 00:05:21,009 dental practices are going to go in the 135 00:05:21,009 --> 00:05:23,985 next 10 years. The quality of dental care 136 00:05:23,985 --> 00:05:25,204 has grown by leaps. 137 00:05:25,504 --> 00:05:27,745 It now is so much more than just 138 00:05:27,745 --> 00:05:30,064 teeth. We're now caring for the total person 139 00:05:30,064 --> 00:05:31,204 taking into consideration, 140 00:05:31,745 --> 00:05:34,464 you know, their past experiences and also their 141 00:05:34,464 --> 00:05:36,084 their full medical history. 142 00:05:36,850 --> 00:05:38,770 As a nurse, it's so rewarding to me 143 00:05:38,770 --> 00:05:40,770 to be able to piece together those metal 144 00:05:41,009 --> 00:05:42,069 medical and dental 145 00:05:42,449 --> 00:05:43,590 health and education 146 00:05:43,970 --> 00:05:47,090 educate others on how those two things are 147 00:05:47,090 --> 00:05:49,650 intricately woven together. That's one of the things 148 00:05:49,650 --> 00:05:51,029 we're striving to do. 149 00:05:51,634 --> 00:05:54,535 There are areas that not that don't necessarily 150 00:05:54,675 --> 00:05:56,514 make me nervous, but it's things that I 151 00:05:56,514 --> 00:05:57,014 know, 152 00:05:57,394 --> 00:05:58,675 you know, that I have to keep on 153 00:05:58,675 --> 00:06:00,834 the forefront of my mind. I don't wanna 154 00:06:00,834 --> 00:06:02,834 get so wrapped up and new and improved 155 00:06:02,834 --> 00:06:04,754 that I forget about the tried and true 156 00:06:04,754 --> 00:06:05,254 things. 157 00:06:06,110 --> 00:06:08,910 The being kind to just in general to 158 00:06:08,910 --> 00:06:12,129 everyone, to the patients and our fellow teammates 159 00:06:12,269 --> 00:06:13,169 and developing 160 00:06:13,470 --> 00:06:15,329 relationships, personal relationships 161 00:06:15,949 --> 00:06:18,129 with our patients and and fellow, 162 00:06:19,064 --> 00:06:21,785 team members and looking out for each other 163 00:06:21,785 --> 00:06:24,504 as we move forward into what's going to 164 00:06:24,504 --> 00:06:25,964 be so exciting. 165 00:06:26,824 --> 00:06:27,324 Great. 166 00:06:28,104 --> 00:06:30,024 And in your opinion, what will the most 167 00:06:30,024 --> 00:06:32,345 effective health care leaders need to be successful 168 00:06:32,345 --> 00:06:33,805 in the next 2 to 3 years? 169 00:06:35,120 --> 00:06:37,599 I feel like that kind of kind of 170 00:06:37,599 --> 00:06:39,599 tags along on the things that we've just 171 00:06:39,599 --> 00:06:42,159 been talking about. Mhmm. I feel like we 172 00:06:42,159 --> 00:06:44,639 need to be knowledgeable of the ever changing 173 00:06:44,639 --> 00:06:45,860 things in our practices. 174 00:06:46,365 --> 00:06:48,045 We need to stay on the cutting edge. 175 00:06:48,045 --> 00:06:50,064 We need to know what's out there 176 00:06:50,444 --> 00:06:52,685 and what's coming down the line, and we 177 00:06:52,685 --> 00:06:54,524 need to be able to get those things 178 00:06:54,524 --> 00:06:55,504 into our practice 179 00:06:56,125 --> 00:06:58,685 and utilize them and see if it's something 180 00:06:58,685 --> 00:07:01,004 that's going to be doable or if it's, 181 00:07:01,245 --> 00:07:03,449 you know, a lot of things that look 182 00:07:03,449 --> 00:07:05,850 new and improved are not necessarily new and 183 00:07:05,850 --> 00:07:08,170 improved. So I I hope that we can 184 00:07:08,170 --> 00:07:10,410 be open minded and open to new products 185 00:07:10,410 --> 00:07:11,069 and procedures, 186 00:07:11,449 --> 00:07:13,129 and that we'll all be willing to put 187 00:07:13,129 --> 00:07:14,410 them to test and, 188 00:07:15,095 --> 00:07:16,875 you know, change them as indicated, 189 00:07:17,495 --> 00:07:18,955 move forward into things. 190 00:07:19,335 --> 00:07:21,514 I feel like we have to, as providers 191 00:07:22,455 --> 00:07:25,014 of dentistry, we must also still, like I 192 00:07:25,014 --> 00:07:26,715 said, build personal relationships. 193 00:07:27,495 --> 00:07:30,069 In a world where AI is quickly becoming 194 00:07:30,069 --> 00:07:31,990 so prevalent, I feel like we have to 195 00:07:31,990 --> 00:07:34,310 remind ourselves that we are still dealing with 196 00:07:34,310 --> 00:07:34,810 people 197 00:07:35,110 --> 00:07:37,589 and that people may forget some things that 198 00:07:37,589 --> 00:07:40,230 you did for them or how you treated 199 00:07:40,230 --> 00:07:42,389 them, but they'll never forget how you made 200 00:07:42,389 --> 00:07:43,209 them feel. 201 00:07:43,584 --> 00:07:45,504 So, you know, we still have to put 202 00:07:45,504 --> 00:07:47,125 that at the forefront of things, 203 00:07:47,985 --> 00:07:50,464 and integrate that with all the new things 204 00:07:50,464 --> 00:07:52,245 that's going to be coming down. 205 00:07:52,865 --> 00:07:54,384 Great. Thank you so much for that. Those 206 00:07:54,384 --> 00:07:56,699 are all my questions. So thank you for 207 00:07:56,860 --> 00:07:58,540 joining us today, Nina. It's been a pleasure 208 00:07:58,540 --> 00:08:00,300 speaking with you, and I look forward to 209 00:08:00,300 --> 00:08:01,759 connecting with you again in the future. 210 00:08:02,540 --> 00:08:04,220 Thank you so much for having me. It 211 00:08:04,220 --> 00:08:06,000 looked I look forward to it also.