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- This is the Becker's
Healthcare Podcast, created

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by the team of Becker's Healthcare,

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a multimedia company devoted to the people

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who power us healthcare.

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Four new 15 minute episodes
are released daily containing

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industry news analysis
and thought leadership.

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From powerful healthcare
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Thanks for listening.
Now here's the episode.

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- This is Laura Dearer with the
Becker's Healthcare Podcast.

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I'm thrilled today to be joined
by Marilyn Sandor, founder

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and CEO of good checkup.

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Marilyn, it's a pleasure to
have you on the podcast today.

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- Laura, I'm so excited to be here today

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and I appreciate the
invitation to join you.

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I'm looking forward to a fun conversation.

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- It'll be a great one.
Thank you, Marilyn.

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Now, before we dive into
the broader questions,

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I was wondering if you could
please introduce yourself

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and tell us a bit about your background.

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- Sure. My name is Dr.

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Marilyn Sandor,

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and I am a highly experienced
pediatric dentist.

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I am the founder of my own practice,

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Naples Pediatric Dentistry,

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and I'm also the innovator

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behind a product called Zube Prophy Angles

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that is now sold globally,
which is a suite of products

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for pediatric care in the dental industry.

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And I am the founder of Good Checkup,

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which is the first mobile
to mobile patent pending

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teledentistry solution

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that can give dentists
everywhere the ability

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to set themselves free from
the standard care model

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and provide patients convenience by

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having virtual care directly at their

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fingertips from their phones.

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- That sounds like an
amazing accomplishment

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and ability to do that, connecting
patients with their, uh,

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dentists so easily and quickly.

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Now, I wanted to move
on to the next question.

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What are the biggest issues

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and trends that you're
following in healthcare today?

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- I think the biggest trends
right now are dentists

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and dental practices, having

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interest in patient engagement

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and trying to meet patients where they are

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and where they want to be.

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So I'd say the issues in the
past have been inaccessibility

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and they're really taking that head on now

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and trying to provide access
to care and the patient.

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Um, engagement, again, from all levels,

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like from appointment making to even

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financial arrangements are, uh,

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being done virtually,

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and it's for the convenience of patients.

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So I really feel that taking
the step forward then for care

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to be provided virtually
is becoming more of, um,

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a product that's demanded

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by the public, if that makes sense.

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So I think that, uh, yeah,
the trends are really trying

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to find the best ways to engage

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with patients at their convenience

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and then to make it very meaningful.

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- I love that, and certainly
it seems like a great way

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to continue to build your
business and grow and develop.

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From your perspective, is there anything

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that you are hearing from patients

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that they're particularly
missing within their interactions

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with their dental providers or,

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or something that, um,
you know, would be really

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interesting, especially between patients

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of different ages or generations?

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Um, how do you really
assess communities, um,

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at large in making sure that
as a a dental provider you are,

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um, touching all patients where they are?

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- Right. It's, it's tricky

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because different, um, age groups

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are wanting different things.

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So currently I feel like the
younger generation really has a

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mindset where they're very savvy,

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they're very interested in
knowing about the provider,

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they're interested in knowing about them,

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not just from a resume standpoint,

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but they're going to be
following them on social media.

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They'll want to get to know them

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and feel comfortable with them.

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So they have a lot of this try

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before you buy sort of interest.

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So with that comes virtual care

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being such a positive for a
provider, like a dental provider

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that has the skills for engagement

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and so to showcase themselves

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so you can have like a perfect pairing.

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So if somebody's seeking that, um,

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inside track about their
possibly going to be chosen

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provider, they can get a
lot of that information.

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But then if they're able to actually speak

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to them in advance, that's
really, um, I think very, uh,

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I'd say, um, gosh, valued
by the younger generation

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now is convenience

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for maybe older age
groups is very important

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because it's not as easy for people to get

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really like out of their, um,

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normal daily routine
depending on say, older people

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that either they're at their
work, they're at their,

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um, maybe retired location.

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So again, virtual services,
um, are very valuable.

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So I think, I think I've
strayed from the question,

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but I think being able to
like meet your patients

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where they want to be, a lot of it has

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to have the number one
convenience in mind.

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And then number two,
what's in it for them?

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And wanting to know

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before they arrive what
it is that they're going

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to be experiencing or with whom
they're going to be engaging

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is I think becoming far more, um,

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well understood and valued.

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- No, that was actually
perfect and kind of spot on

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and what I was hoping to
get, um, in thinking through,

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you know, what, um, some

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of the different age groups
are doing and then how

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or what they're demanding

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and then how, you know, uh,

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dental organizations can really
tailor their approach, um,

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based on who the patient is and,

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and make sure they've
got that, um, information

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and inconveniences and
digital connections there.

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So I think that's really helpful, um,

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to think about and understand. Thanks.

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- I think you're definitely, yeah,

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that you framed that very nicely.

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That's that's exactly right.

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You have to like, look at the age groups,

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look at their style, look at
their interest and, and try

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and provide each different
group convenience

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and a true understanding of their needs

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so they feel valued. <laugh> really,

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- Right?

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I mean, we all wanna feel
valued. Valued, right?

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Mm-Hmm, <affirmative>, yes.
So it definitely makes sense.

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Um, now from your
perspective, uh, what are some

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of the things that you're most excited

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about and what makes you nervous?

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- Uh, I'm most excited really
about the, uh, the topic

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of access to care.

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I really am, because right
now we have the tools

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that we didn't previously
to make that a reality.

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Really, really do.

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We have the means to be able
to reach large groups of people

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directly, quickly, focus on individuals.

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We can use, um, you know, tools like AI

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to really understand
our populations better.

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But I think what makes me nervous is that

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I don't want to have, I think
all of this excitement about

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what you can do, have
people stray from really

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how do we prevent problems
before they start?

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Because yes, there's a lot of neat ways

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where you can like fix things

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and a lot of new things that
you can use to identify things

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that need to be fixed,

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but I think we really have to focus on

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how we can use this new
access to care, to be able to

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really send the right information,
send the right messaging,

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send the right tools to be able

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to prevent dental concerns

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and, um, gosh, I guess be of the mindset

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that staying healthy can be profitable

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because people will be
interested in engaging

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and spending money on dental services

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that will prevent them
from having problems.

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So I, I think, yeah, that's probably

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what I'm most nervous about
is that we, we really have

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to use this opportunity
to think on a larger scale

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and to be able to

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provide what's really best
given the fact that we can.

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- That's such an amazing way
to think about, um, you know,

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the care you're providing
in bringing in the digital

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technology, uh, really dovetails
nicely into those efforts.

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Uh, one of the things you said
struck me a little bit, um,

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when you were talking about
messaging around prevention

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and making sure that
you're connecting obviously

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with patients, but then that next step is,

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is really inciting the
actions that you want.

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Have you found any particular messages

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that worked really well, um, or,

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or something that didn't work

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as well as you thought it would?

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And how has that process been for you?

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- Mm-Hmm. <affirmative>,
thankfully being more well

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understood now is the
oral systemic connection.

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So when you're speaking with patients

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about their oral health,
bringing it back to the fact

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that your mouth is like
the gateway to the rest

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of your body, <laugh>,
and it really is relevant.

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And the current technologies
that are available from

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salivary testing to cavity detection, to

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artificial intelligence
scans of a static image

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of your mouth to potentially,
uh, identify plaque

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or cavities and the
different tools that we have,

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these very sophisticated digital

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and um, chemical analyses
that we're able to provide.

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People really are giving a
snapshot of somebody's health

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and their oral health and
to kind of play that out

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to understand like,

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this means bacteria getting
into your bloodstream.

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This means bacteria settling
on your heart valves.

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This might mean with you
have early, um, signs

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of periodontal disease that
it will increase your chances

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of having Alzheimer's.

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I think bringing everything back

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to your whole body health is compelling

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and I feel like that's
where the messaging is more,

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is the most effective and,

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and more of it needs to kind
of be in that direction so that

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as a whole, we start caring

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and investing in maintaining
health rather than trying

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to repair something that's
broken, like granted, yes,

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of course we want to
do that, but let's try

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and focus on preventing
problems before they start

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because we can, and it would
be shameful to not do so.

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- I love that. That's such
an amazing message in way

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to look at things, um,

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and certainly so helpful within
thinking about how to care

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for patients and communities
in the whole person.

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Now, before we wrap up here, I wanted

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to move into the last question.

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What will the most effective
healthcare leaders need

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to be successful over the
next two to three years?

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I know the space is changing dramatically.

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There's a lot happening both
in terms of clinical care

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and technology and just the
way that healthcare and,

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and dental care delivery
is thought about in,

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in practice within, um, the,
the different communities.

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And so I'd love your
perspective on what leaders need

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to know in order to be, uh,
successful, um, in the future.

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- Well, that's a great question

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and, uh, yeah, we hope,
I hope, um, leaders

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with vision emerge

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and that they can kind of
move above like the fray

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of like just looking for
dollars and market share

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and realize that, again,
prevention can be profitable.

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People will want to be healthy.

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It's, it's, people don't
want to be unhealthy.

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And so to have vision for
what really can bring around

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and bring about health in
larger populations, um, gosh,

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I think there needs to be
a really good understanding

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of individual populations,
their needs, their wants,

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and then how to educate them

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to move them in the right direction.

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So you're actually like
moving the needle on health by

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again, preventing problems,
problems before they start.

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So I think leaders need
to understand that they

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must address the interests
of individual people

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and their groups and
then the larger groups,

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and that one size doesn't fit all.

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So I think that the, the

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most effective healthcare
leaders are going to need to

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really understand on a granular
level who they're trying

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to help and the problem from

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a 30,000 foot view.

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So being able to have perspective, I think

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- That's great advice,
and certainly having

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that perspective, being able
to have a vision, um, and,

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and move towards that, inspire
others towards their vision.

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But as you said, being nimble and flexible

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because things are
changing all the time and,

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and certainly understanding,
you know, the, the patients

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and the communities and, and
knowing how to, um, cater

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to those needs and wants is
going to be super important

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and critical, um, which is, you know, so,

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so important for success.

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- Yes, exactly that.

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To be able to understand
the particular needs

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of a population

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and then to be able to
look at that from a, a,

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a distanced perspective about how to move

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that whole population
towards what they want,

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but then to understand
what's holding them back,

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what are the, what are the
reasons that they can't progress,

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so that really you have
to solve the problem.

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So yeah, to be problem solvers I

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think is gonna be important.

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- Well, problem solvers is, is
a great place to be. Uh, Dr.

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Sandor, thank you so much

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for joining us on the podcast today.

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This has been a really fun conversation.

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I look forward to connecting
with you again soon.

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- Thank you so much. I really
appreciated the opportunity

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to have a chat with you

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and, um, I look forward to
talking with you again soon.

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- It's so important for leaders
at the top of organizations

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to keep learning, stay
sharp, grow their networks,

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00:15:28,655 --> 00:15:31,225
help our audience better do
this in a more simplified,

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personalized, and meaningful way.

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Becker's Healthcare has launched my b hc,

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00:15:36,415 --> 00:15:38,385
it's your trusted Becker's
healthcare experience

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and more with content, connections, events

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00:15:40,645 --> 00:15:41,665
and learning opportunities.

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Join the community free

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00:15:43,265 --> 00:15:47,225
of charge@www.my dot becker's hospital

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00:15:47,345 --> 00:15:49,225
review.com and we'll see you there.

