1 00:00:05,155 --> 00:00:07,205 - This is the Becker's Healthcare Podcast, created 2 00:00:07,205 --> 00:00:08,365 by the team of Becker's Healthcare, 3 00:00:08,485 --> 00:00:10,245 a multimedia company devoted to the people 4 00:00:10,265 --> 00:00:11,565 who power us healthcare. 5 00:00:11,835 --> 00:00:14,645 Four new 15 minute episodes are released daily containing 6 00:00:14,845 --> 00:00:16,605 industry news analysis and thought leadership. 7 00:00:16,605 --> 00:00:19,485 From powerful healthcare decision makers Support our show 8 00:00:19,625 --> 00:00:22,445 by leaving it a five star rating and review on Apple Podcast 9 00:00:22,665 --> 00:00:23,925 or other platforms you use. 10 00:00:24,075 --> 00:00:25,925 It's a chance to tell us what you like about the show 11 00:00:25,945 --> 00:00:27,165 and act on your feedback. 12 00:00:27,165 --> 00:00:29,125 Thanks for listening. Now here's the episode. 13 00:00:30,515 --> 00:00:31,725 - This is Gracelyn Keller 14 00:00:31,725 --> 00:00:32,965 with the Becker's Healthcare Podcast, 15 00:00:33,265 --> 00:00:36,525 and we are live at the business and operation of ASCs 16 00:00:36,545 --> 00:00:38,805 and the Future of Dentistry Roundtable. 17 00:00:39,505 --> 00:00:41,605 I'm joined right now by Dr. 18 00:00:41,915 --> 00:00:44,045 Katrice Austin, who is a cosmetic dentist 19 00:00:44,305 --> 00:00:47,245 and a celebrity branding coach with VIP Smiles. 20 00:00:47,705 --> 00:00:49,485 Dr. Austin, thanks so much for joining me, 21 00:00:49,585 --> 00:00:50,845 and I would love to start off 22 00:00:50,865 --> 00:00:52,125 by having you introduce yourself 23 00:00:52,125 --> 00:00:53,405 and telling us a little bit more about your 24 00:00:53,405 --> 00:00:54,645 background. Awesome. 25 00:00:54,935 --> 00:00:56,845 - Thank you for having me. I am Dr. 26 00:00:56,875 --> 00:00:59,565 Katrice Austin, AKA, the Queen of Smiles. 27 00:00:59,925 --> 00:01:01,045 I live in New York City. 28 00:01:01,435 --> 00:01:04,485 I've been in private practice for 26 years. 29 00:01:05,485 --> 00:01:08,965 I am, uh, I actually sold a business to A DSO 30 00:01:08,985 --> 00:01:11,645 and now I'm an associate and I'm so excited. 31 00:01:11,645 --> 00:01:13,205 This is my first time here 32 00:01:13,945 --> 00:01:17,285 and I also, now that I am retired, semi-retired, 33 00:01:17,445 --> 00:01:20,765 I am helping other dentists learn how to build their brand 34 00:01:20,825 --> 00:01:21,965 so that they get noticed. 35 00:01:22,355 --> 00:01:25,005 They build their, uh, reputation, their credibility, 36 00:01:25,265 --> 00:01:26,485 and they make more money. 37 00:01:27,315 --> 00:01:30,165 - Love that. So my first question for you today is, 38 00:01:30,165 --> 00:01:32,525 what is the biggest issue you're focusing on 39 00:01:32,625 --> 00:01:33,725 in the dentistry space? 40 00:01:34,415 --> 00:01:37,045 - Right now, I'm really focused on access 41 00:01:37,045 --> 00:01:39,485 to dental care post pandemic. 42 00:01:39,685 --> 00:01:42,045 A lot of people have found themselves not going 43 00:01:42,065 --> 00:01:45,005 to the dentist, so I'm trying to find affordable ways 44 00:01:45,005 --> 00:01:46,765 that people can get access to care. 45 00:01:47,345 --> 00:01:48,565 Uh, really telling a lot 46 00:01:48,565 --> 00:01:50,405 of people about Teledentistry options, 47 00:01:50,875 --> 00:01:55,205 virtual consultations, mobile access to dental care, 48 00:01:55,785 --> 00:01:58,925 and, um, just making sure that everybody takes care 49 00:01:58,925 --> 00:02:01,045 of their oral health because it's so important 50 00:02:01,105 --> 00:02:04,005 as we close out National Dental Hygiene month in October. 51 00:02:05,285 --> 00:02:06,325 - Absolutely. And 52 00:02:06,995 --> 00:02:09,845 what are you most excited about in the dental space, 53 00:02:09,945 --> 00:02:12,325 and then also what makes you most nervous 54 00:02:12,435 --> 00:02:13,605 that you're watching right now? 55 00:02:14,425 --> 00:02:16,285 - Ooh, that's a, that's a big question. 56 00:02:16,625 --> 00:02:17,845 Uh, what makes me nervous? 57 00:02:18,065 --> 00:02:20,805 Uh, one of the things that makes me nervous is I am on 58 00:02:20,805 --> 00:02:23,125 social media and I do see a lot 59 00:02:23,125 --> 00:02:27,725 of non-dentist performing dental procedures, veneers, uh, 60 00:02:27,935 --> 00:02:30,445 teeth whitening, tooth gems and all these things. 61 00:02:30,545 --> 00:02:34,525 So I am most nervous about the respect 62 00:02:34,865 --> 00:02:36,125 for the dental industry 63 00:02:36,425 --> 00:02:39,205 and making sure that, uh, people understand 64 00:02:39,205 --> 00:02:42,885 that it's super important to seek out credible providers 65 00:02:42,885 --> 00:02:45,165 because their health is at risk, their oral health 66 00:02:45,165 --> 00:02:46,805 and total health is at risk. 67 00:02:47,305 --> 00:02:48,965 The second part of the question is, 68 00:02:48,965 --> 00:02:50,525 what am I most excited about? 69 00:02:51,625 --> 00:02:55,565 I'm most excited about, man, first of all, 70 00:02:55,565 --> 00:02:58,165 there's a lot more women coming into the industry. 71 00:02:58,785 --> 00:03:02,045 Uh, the advances in technology with AI 72 00:03:02,145 --> 00:03:06,205 and the ability for, uh, us to diagnose even better, uh, 73 00:03:06,205 --> 00:03:08,525 and communicate with our patients a little bit better. 74 00:03:09,305 --> 00:03:11,285 And, uh, I think that's what the, 75 00:03:11,285 --> 00:03:12,485 what I'm most excited about. 76 00:03:12,485 --> 00:03:16,485 There we are finally catching up to the times and dentistry, 77 00:03:16,485 --> 00:03:19,805 because I feel like post pandemic, we were a little bit 78 00:03:19,805 --> 00:03:23,285 behind, and now that, uh, we're advancing, 79 00:03:23,415 --> 00:03:24,605 we're getting into AI 80 00:03:24,625 --> 00:03:28,685 and some of the current things in laser and 3D 81 00:03:28,705 --> 00:03:32,445 and just we're, we're really advancing in dentistry. 82 00:03:32,995 --> 00:03:35,765 - Love that. Um, my final question for you is 83 00:03:36,355 --> 00:03:39,245 what do you think the most effective healthcare leaders will 84 00:03:39,245 --> 00:03:41,525 need to be successful in the next two to three years? 85 00:03:42,855 --> 00:03:47,125 - Leadership. Leadership and just, um, setting goals 86 00:03:47,185 --> 00:03:50,565 and, uh, making sure that we accomplish what we are here 87 00:03:50,565 --> 00:03:52,525 to do, and that's to make sure 88 00:03:52,525 --> 00:03:55,325 that we are delivering the top-notch, 89 00:03:55,345 --> 00:03:58,405 the most top-notch care that we can to our patients. 90 00:03:59,085 --> 00:04:00,125 Customer service is 91 00:04:00,145 --> 00:04:03,565 so important in making our patients feel welcome, uh, 92 00:04:03,565 --> 00:04:05,205 but that leadership and, and, 93 00:04:05,305 --> 00:04:09,165 and goal setting is super important so that we can all do 94 00:04:09,165 --> 00:04:11,285 what we're here to do, and that's make people smile. 95 00:04:12,075 --> 00:04:14,245 - Love that. Well, Dr. Austin, thank you so much 96 00:04:14,245 --> 00:04:16,325 for joining me today on the Becker's Healthcare Podcast. 97 00:04:16,575 --> 00:04:20,805 Again, we're live at the business and operations of ASCs 98 00:04:20,825 --> 00:04:23,205 and the Future of Dentistry Roundtable. Thank you. 99 00:04:23,415 --> 00:04:25,045 - Thank you for having me. 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