1 00:00:00,455 --> 00:00:01,055 - Hello everyone. 2 00:00:01,155 --> 00:00:02,855 I'm Brian Zimmerman with Pets Healthcare. 3 00:00:03,105 --> 00:00:04,735 Thank you for joining us for this podcast. 4 00:00:05,665 --> 00:00:08,335 Today, we're thrilled to be joined by Donnie McMaster, 5 00:00:08,655 --> 00:00:10,335 director of Operations North Carolina, 6 00:00:10,335 --> 00:00:12,615 and South Carolina Guardian Dentistry Partners, 7 00:00:12,915 --> 00:00:15,415 and Effy Weinberg, director of Operations Michigan 8 00:00:15,445 --> 00:00:17,855 with Guardian Dentistry Partners, Donnie 9 00:00:17,855 --> 00:00:20,055 and Effie, thank you so much for being here today. 10 00:00:20,275 --> 00:00:22,655 Um, you know, I'm gonna tap on each one of you to sort 11 00:00:22,655 --> 00:00:24,415 of introduce yourselves a little bit more here. 12 00:00:24,475 --> 00:00:25,855 Donnie, we, we can start with you. 13 00:00:26,605 --> 00:00:29,535 - Sure. No, uh, you appreciate you guys having us on 14 00:00:29,555 --> 00:00:31,695 and, uh, you've already kind of stated the name 15 00:00:31,695 --> 00:00:33,135 and position, but been with Guardian 16 00:00:33,315 --> 00:00:34,815 for little over two years now 17 00:00:34,835 --> 00:00:37,455 and been in dentistry for about 14 years. 18 00:00:37,595 --> 00:00:40,095 So been able to see a lot, uh, when it comes 19 00:00:40,095 --> 00:00:42,855 to these analytics and ex excited to talk about 'em. 20 00:00:44,315 --> 00:00:45,895 - Cer certainly. And Effie, go ahead. 21 00:00:46,325 --> 00:00:49,015 - Yeah, the same. Uh, uh, thanks for the introduction. 22 00:00:49,155 --> 00:00:50,495 I'm, uh, Effie Weinberg. 23 00:00:50,525 --> 00:00:51,615 I've been with, uh, guardian 24 00:00:51,675 --> 00:00:53,055 for about four years from the beginning. 25 00:00:53,275 --> 00:00:54,535 We were one of, uh, one 26 00:00:54,535 --> 00:00:56,095 of the first regions to join Guardian. 27 00:00:56,185 --> 00:00:59,295 We've seen it grow and you know, we've definitely used, uh, 28 00:00:59,365 --> 00:01:01,815 analytics, analytics to help grow the company. 29 00:01:01,875 --> 00:01:03,855 So I'm excited to have the discussion with you guys. 30 00:01:05,025 --> 00:01:06,115 - Yeah, absolutely. 31 00:01:06,115 --> 00:01:07,675 And as you both sort of previewed there, 32 00:01:07,685 --> 00:01:09,475 we're gonna be really talking about sort 33 00:01:09,475 --> 00:01:11,715 of specifically Guardian dental's implementation of, 34 00:01:11,715 --> 00:01:12,755 of, of Jarvis Analytics. 35 00:01:13,255 --> 00:01:15,035 Uh, and let, let's dive in here. 36 00:01:15,255 --> 00:01:17,635 So, and Effie, maybe we can begin with you. 37 00:01:18,175 --> 00:01:19,755 Uh, how did Guardian Dental decide 38 00:01:19,755 --> 00:01:23,155 to implement Jarvis Analytics for, for, for your practices 39 00:01:23,215 --> 00:01:25,395 and what were I guess, the initial goals here? 40 00:01:26,655 --> 00:01:28,385 - Yeah, it's great. Great question. 41 00:01:28,765 --> 00:01:32,585 Um, you know, I think as Guardian has grown over time, it's, 42 00:01:32,585 --> 00:01:35,865 we really needed to find the right solution for them. 43 00:01:35,985 --> 00:01:37,425 Right? When we first started off, 44 00:01:38,035 --> 00:01:40,105 every office was doing their own analytics. 45 00:01:40,205 --> 00:01:41,905 We had, everyone had different softwares, 46 00:01:41,965 --> 00:01:45,135 and I think there are a lot of options out there. 47 00:01:45,275 --> 00:01:49,855 And I think why we chose Jarvis as our partner was 48 00:01:49,855 --> 00:01:54,295 because of the ability to capture tons of information 49 00:01:55,365 --> 00:01:58,015 from all the practices in one platform. 50 00:01:58,435 --> 00:02:01,295 The amount of different practice management softwares 51 00:02:01,295 --> 00:02:04,825 that they integrate with is crucial for Guardian, 52 00:02:05,055 --> 00:02:07,265 that we don't require our partners 53 00:02:07,265 --> 00:02:08,985 to change practice management softwares. 54 00:02:09,525 --> 00:02:13,245 So if we, you know, as we're acquiring 55 00:02:13,825 --> 00:02:16,285 new practices and partnering with new practices, 56 00:02:16,755 --> 00:02:19,805 it's very important that we don't disrupt the office. 57 00:02:20,885 --> 00:02:21,945 And part one 58 00:02:21,945 --> 00:02:24,065 of the biggest disruptions someone can do when they're 59 00:02:24,065 --> 00:02:25,865 taking over is change practice management software. 60 00:02:26,045 --> 00:02:28,945 And Jarvis has really allowed us not to do that, 61 00:02:28,965 --> 00:02:33,385 and at the same time has given us mass amounts 62 00:02:33,485 --> 00:02:36,185 of new KPIs at our fingertips. 63 00:02:36,815 --> 00:02:40,115 Um, and you know, you, you talked about some of the, some 64 00:02:40,115 --> 00:02:42,915 of the goals that we're try to have when using Jarvis. 65 00:02:43,035 --> 00:02:46,275 I mean, it's really just the goals of just being able 66 00:02:46,275 --> 00:02:50,635 to do year over year and comparing office to office 67 00:02:50,635 --> 00:02:52,995 between regions, between regional managers. 68 00:02:53,615 --> 00:02:55,875 You have so much ability with Jarvis that, 69 00:02:56,345 --> 00:02:58,315 that it was just a logical choice for us. 70 00:02:59,955 --> 00:03:02,845 - Yeah, and I imagine that, that that software component is, 71 00:03:02,905 --> 00:03:04,005 is certainly key. 72 00:03:04,005 --> 00:03:06,765 Like, uh, a as you suggested there, that's a big, 73 00:03:06,765 --> 00:03:08,805 the big choice, big reason behind the choice. 74 00:03:08,805 --> 00:03:11,685 It really fits sort of your organization's infrastructure 75 00:03:11,865 --> 00:03:14,325 and, and allows people to, uh, not have to go through 76 00:03:14,325 --> 00:03:16,485 that sort of level of change management. 77 00:03:16,905 --> 00:03:19,325 Uh, Donnie, what would you add to Effie's comments here? 78 00:03:19,915 --> 00:03:24,285 - Yeah, just to add to that would be the size of Jarvis and, 79 00:03:24,285 --> 00:03:26,845 and what they have available to us, uh, again, 80 00:03:26,865 --> 00:03:28,965 within Guardian Dentistry Partners and, 81 00:03:28,965 --> 00:03:32,845 and how we have grown this business is, is every office, 82 00:03:33,505 --> 00:03:37,085 you know, has an individuality about itself. 83 00:03:37,825 --> 00:03:39,285 So, you know, being able 84 00:03:39,285 --> 00:03:41,885 to have different practices focus on 85 00:03:42,115 --> 00:03:45,965 what their strategy may be from, you know, maybe they need 86 00:03:45,965 --> 00:03:49,005 to focus on huddle, uh, the huddle module and, 87 00:03:49,005 --> 00:03:50,885 and really craft that to start their day 88 00:03:51,305 --> 00:03:54,485 or, uh, part of their growth strategy as perio 89 00:03:54,505 --> 00:03:55,885 for the hygiene department, right. 90 00:03:56,025 --> 00:03:59,325 So being able to really hone in on what that focus is 91 00:03:59,425 --> 00:04:02,685 for each individual office has been a huge, huge impact. 92 00:04:04,095 --> 00:04:07,065 - Yeah. And, and let's zero in there e even a bit more. 93 00:04:07,525 --> 00:04:09,665 Um, Donnie, we, we, we can begin with you here, 94 00:04:09,665 --> 00:04:11,945 but just wanna draw out some, some more specific examples 95 00:04:11,965 --> 00:04:15,425 of, of how Jarvis's Analytics has been really integrated 96 00:04:15,575 --> 00:04:18,705 into Guardian dental's operational strategies and, 97 00:04:18,705 --> 00:04:21,585 and how has it specifically improved decision making 98 00:04:21,585 --> 00:04:22,785 within your practices? 99 00:04:24,385 --> 00:04:26,045 - So, uh, a great question 100 00:04:26,045 --> 00:04:28,245 because I think we can, we can really, um, 101 00:04:28,245 --> 00:04:31,805 with Jarvis Analytics narrow down our focus when it comes to 102 00:04:32,275 --> 00:04:36,045 what procedures each individual practice focuses on. 103 00:04:36,045 --> 00:04:37,805 And that was a big differentiator 104 00:04:38,185 --> 00:04:41,205 for us this year when we developed our annual strategies 105 00:04:41,205 --> 00:04:44,325 with each practice, was really focusing on 106 00:04:44,325 --> 00:04:49,285 where can we grow, um, each practice's main focus, right? 107 00:04:49,345 --> 00:04:51,365 So if this fact, this practice over here is, 108 00:04:51,365 --> 00:04:53,205 is a huge Invisalign practice 109 00:04:53,205 --> 00:04:55,685 or a huge implant practice, what does 110 00:04:55,685 --> 00:04:57,525 that growth look like year over year? 111 00:04:57,535 --> 00:05:01,405 Which was really easy, um, to be able to find when, 112 00:05:01,405 --> 00:05:04,325 when you're looking at Jarvis Analytics, um, to give us 113 00:05:04,325 --> 00:05:07,085 that growth or decrease in these practices and, 114 00:05:07,085 --> 00:05:09,405 and trying to understand why that happened when we're trying 115 00:05:09,405 --> 00:05:13,725 to develop our strategy going forward with the practice, uh, 116 00:05:13,745 --> 00:05:16,965 for 2024 and, and what kind of training, um, 117 00:05:17,345 --> 00:05:20,165 or treatment coordinating training, what kind of, what kind 118 00:05:20,165 --> 00:05:22,605 of things that we need to create based on 119 00:05:22,605 --> 00:05:23,885 what these numbers are telling us. 120 00:05:24,065 --> 00:05:26,605 And, um, we didn't have that with past analytics. 121 00:05:26,705 --> 00:05:28,525 Uh, we could find it, but it would take a lot longer 122 00:05:29,505 --> 00:05:31,725 to manually calculate what that looked like, right? 123 00:05:31,725 --> 00:05:33,485 With Jarvis, it's a click of a button and, 124 00:05:33,485 --> 00:05:36,165 and made our annual strategy planning a lot easier 125 00:05:36,675 --> 00:05:39,605 when it comes to the region I'm in when it came focused on 126 00:05:39,755 --> 00:05:41,965 what procedures these offices are great at 127 00:05:41,965 --> 00:05:43,685 and how we can get even better at it. 128 00:05:45,005 --> 00:05:48,175 - Yeah. So, so some real, um, benefits there in terms 129 00:05:48,455 --> 00:05:52,095 of charting specific growth pathways for specific practices 130 00:05:52,095 --> 00:05:53,615 where they can grow Effie. 131 00:05:53,675 --> 00:05:55,335 Any other specifics you could share here? 132 00:05:56,375 --> 00:05:57,865 - Yeah, I mean, I, I wanna, you know, 133 00:05:57,865 --> 00:06:00,185 piggyback a little bit off what Donnie said of, 134 00:06:00,565 --> 00:06:03,625 and you know, really when we're, when we're identifying 135 00:06:04,395 --> 00:06:09,225 goals for 2024, any any goals, goal planning, it's great 136 00:06:09,225 --> 00:06:11,345 to see the year over year growth comparison. 137 00:06:11,925 --> 00:06:15,785 And it's helped our decision making for practices of 138 00:06:16,305 --> 00:06:18,345 identifying which KPIs we wanna work on 139 00:06:18,725 --> 00:06:21,025 and very easily identify 140 00:06:21,595 --> 00:06:24,065 which year over year on the same screen. 141 00:06:25,025 --> 00:06:29,605 And the, the countless amounts of different data points 142 00:06:29,605 --> 00:06:32,845 that we can look at year over year has really helped us 143 00:06:34,385 --> 00:06:37,145 identify which areas of opportunity we have 144 00:06:37,375 --> 00:06:40,545 that we could focus on for when it comes to quarter goals 145 00:06:41,005 --> 00:06:42,025 and year goals. 146 00:06:43,195 --> 00:06:44,805 - Yeah. And, and, and Effie of course, 147 00:06:45,065 --> 00:06:47,245 dental practices is always in pursuit of, 148 00:06:47,505 --> 00:06:49,885 of achieving greater overall efficiency. 149 00:06:49,905 --> 00:06:52,805 And, uh, I imagine that's especially true for, for Guardian 150 00:06:53,365 --> 00:06:56,445 considering the multiple different practices in d in 151 00:06:56,445 --> 00:06:57,845 different regions, how you wanna drive 152 00:06:57,845 --> 00:06:59,245 efficiency across those sites. 153 00:06:59,665 --> 00:07:02,845 Um, and, and FEU sort of mentioned some KPIs there that, 154 00:07:02,845 --> 00:07:04,725 that were really important to you all. 155 00:07:04,945 --> 00:07:06,685 I'm curious if we can get some specifics around that. 156 00:07:06,705 --> 00:07:09,725 Are there any other KPIs that have, have notably improved? 157 00:07:10,225 --> 00:07:13,525 Um, has Jarvis Analytics been been effective at, 158 00:07:13,525 --> 00:07:15,965 at helping you sort of enhance those efficiencies that, that 159 00:07:15,965 --> 00:07:18,885 of course are so, such a big target for for many leaders? 160 00:07:19,285 --> 00:07:20,965 Effie, you wanna kick us off there? Yeah, 161 00:07:21,035 --> 00:07:22,765 - Yeah, I would definitely, uh, love to kick us off. 162 00:07:22,965 --> 00:07:24,965 'cause I've, I've, I've seen improvement pretty, 163 00:07:24,965 --> 00:07:26,005 pretty quickly, right? 164 00:07:26,025 --> 00:07:28,805 We all know that when you keep your eye on certain KPIs, 165 00:07:28,805 --> 00:07:30,645 you see improvement and Jarvis has made 166 00:07:30,645 --> 00:07:32,005 that easy for us to do. 167 00:07:32,105 --> 00:07:33,245 And something specific 168 00:07:33,245 --> 00:07:35,965 that really stands out is our hygiene reappointment 169 00:07:36,225 --> 00:07:37,445 and our perio percentage. 170 00:07:37,745 --> 00:07:42,325 Uh, we've just launched, uh, creating a hygiene leader 171 00:07:42,385 --> 00:07:45,685 for our region and, you know, putting this person in place, 172 00:07:45,695 --> 00:07:47,005 we're able to see all the offices 173 00:07:47,105 --> 00:07:49,725 and comparing our perio percentage, 174 00:07:49,805 --> 00:07:52,965 which offices are strong, which are, which need, uh, 175 00:07:52,995 --> 00:07:56,125 some opportunity for both perio and hygiene reappointment. 176 00:07:56,125 --> 00:07:57,365 That's what we were focusing on. 177 00:07:57,625 --> 00:07:59,645 And over the course of the first three months, 178 00:08:00,065 --> 00:08:01,365 as she's come up 179 00:08:01,365 --> 00:08:04,085 and she's talked to the offices, show them these stats, 180 00:08:05,275 --> 00:08:06,905 we've been seeing improvement already 181 00:08:06,905 --> 00:08:08,265 after the first month, right? 182 00:08:08,265 --> 00:08:11,785 It's really focused on, uh, creating the dashboard there. 183 00:08:11,785 --> 00:08:13,345 There's a whole KPI dashboard 184 00:08:13,695 --> 00:08:17,065 that highlights a hygiene section, so she's kind of taken 185 00:08:17,065 --> 00:08:19,425 that on, presented it to the team, 186 00:08:20,125 --> 00:08:24,145 and help them keep their eye on specific KPIs. 187 00:08:24,285 --> 00:08:26,225 And we're really watching that grow, 188 00:08:26,805 --> 00:08:28,145 uh, into better metrics. 189 00:08:29,975 --> 00:08:31,855 - I appreciate you walking us through that Effie. 190 00:08:31,875 --> 00:08:34,255 Donnie, anything else you would add here in terms of 191 00:08:34,805 --> 00:08:36,375 your experience, uh, or, 192 00:08:36,395 --> 00:08:38,095 or what you've seen in terms of the, 193 00:08:38,195 --> 00:08:40,415 the analytics helping you improve efficiency 194 00:08:40,435 --> 00:08:43,415 and any notable KPI callouts here? Yeah, 195 00:08:43,775 --> 00:08:46,815 - I would say notable KPI callouts, I would say, uh, kind of 196 00:08:46,815 --> 00:08:50,295 what he said just to, you know, base it on one KPI of, 197 00:08:50,395 --> 00:08:51,655 of hygiene reappointment. 198 00:08:52,185 --> 00:08:55,095 Again, what this gives us a tool of is, is 199 00:08:55,165 --> 00:08:58,085 to show a practice what other practices 200 00:08:58,145 --> 00:09:01,205 or what a region is averaging when it comes to this, 201 00:09:01,205 --> 00:09:04,885 or what a top 10% practice looks like based on 202 00:09:04,885 --> 00:09:06,125 this certain KPI. 203 00:09:06,505 --> 00:09:09,285 And that, I think has opened up a lot of doctor's eyes 204 00:09:09,305 --> 00:09:10,365 of when they say, well, 205 00:09:10,785 --> 00:09:14,205 85% hygiene re appointment's not a bad thing, it's 206 00:09:14,205 --> 00:09:15,285 what I've always hovered around. 207 00:09:15,745 --> 00:09:18,085 But if they don't have the knowledge of understanding that 208 00:09:18,935 --> 00:09:22,735 a lot of practices live in the 92, 90 3% range, that, uh, 209 00:09:23,205 --> 00:09:24,615 they're okay with that 85. 210 00:09:24,715 --> 00:09:27,815 So them being able to see that other practices do, 211 00:09:27,815 --> 00:09:29,615 do it differently, gives us more, 212 00:09:30,395 --> 00:09:33,535 it supports our influential ways of, of trying to get them 213 00:09:33,635 --> 00:09:34,655 to adjust and, 214 00:09:34,655 --> 00:09:36,375 and realize that that is an important growth 215 00:09:36,375 --> 00:09:37,455 opportunity for them. 216 00:09:37,635 --> 00:09:39,295 And, and that growth opportunity can, 217 00:09:39,555 --> 00:09:42,935 can also grow other KPIs based on just changing one. 218 00:09:44,575 --> 00:09:46,795 - And Donnie, I wanna move back in time now a little bit 219 00:09:46,895 --> 00:09:50,115 and, and, and think about, you know, any challenges 220 00:09:50,115 --> 00:09:52,595 or pain points guardian dental faced prior 221 00:09:52,615 --> 00:09:54,235 to implementing Jarvis Analytics. 222 00:09:54,695 --> 00:09:57,275 Um, can, can you talk about maybe how the, the choice 223 00:09:57,275 --> 00:10:00,115 around Jarvis integrating these analytics was meant 224 00:10:00,115 --> 00:10:01,595 to solve some of those pain points and, 225 00:10:01,735 --> 00:10:03,275 and what have been the, the results, 226 00:10:03,275 --> 00:10:04,675 have they fostered better management 227 00:10:04,675 --> 00:10:06,115 and coordination, things of that nature? 228 00:10:06,215 --> 00:10:07,835 Donnie, you wanna, you wanna kick us off here? 229 00:10:08,575 --> 00:10:11,545 - Yeah, I think, um, a little bit we, we've kind 230 00:10:11,545 --> 00:10:14,465 of brought up already, which was the year over year numbers. 231 00:10:14,895 --> 00:10:16,865 That was a huge pain point for us 232 00:10:16,865 --> 00:10:20,105 with previous analytics was, uh, trying to find 233 00:10:20,105 --> 00:10:22,665 that really quick as a click of a button and, 234 00:10:22,665 --> 00:10:25,465 and discuss those in a, in a fast manner versus 235 00:10:25,525 --> 00:10:29,145 before we would have to, you know, have Excel sheets 236 00:10:29,205 --> 00:10:30,345 to figure this out, right? 237 00:10:30,525 --> 00:10:33,185 And, um, that was a huge pain point for Guardian 238 00:10:33,325 --> 00:10:35,145 as we grew from the time I 239 00:10:35,145 --> 00:10:36,825 and Definitely's been here way longer than I have, 240 00:10:36,885 --> 00:10:40,265 but when I got here, I think we had 40 practices and now 164 241 00:10:40,845 --> 00:10:43,385 and, and when I got to my region, we had eight practices 242 00:10:43,385 --> 00:10:45,225 and now we've got 34 practices. 243 00:10:45,285 --> 00:10:48,545 So trying to be able to manage multi-practice 244 00:10:49,005 --> 00:10:53,625 and multi-regional goals from a uh, 30, 40, 50,000 foot view 245 00:10:54,245 --> 00:10:55,385 was challenging 246 00:10:55,885 --> 00:10:58,105 unless you had a really up-to-date Excel sheet 247 00:10:58,105 --> 00:11:00,585 that you were manually updating often, right? 248 00:11:00,585 --> 00:11:03,665 Versus now it's, you know, a couple clicks of the button 249 00:11:03,685 --> 00:11:05,665 and 30 seconds for it to load, 250 00:11:05,725 --> 00:11:09,225 and now we can see exactly where we're at month to date, uh, 251 00:11:09,405 --> 00:11:10,505 how many days in the month 252 00:11:10,885 --> 00:11:13,185 and, you know, goals of certain KPIs 253 00:11:13,185 --> 00:11:15,625 and where we're at, uh, you know, multi-practice versus 254 00:11:15,625 --> 00:11:17,705 before it was office to office to office and, 255 00:11:17,705 --> 00:11:19,785 and managing it by office to office 256 00:11:20,445 --> 00:11:21,425 and building your own 257 00:11:21,745 --> 00:11:23,305 regional template, if that makes sense. 258 00:11:23,325 --> 00:11:25,865 So that was a huge, uh, pain point 259 00:11:26,005 --> 00:11:27,785 for us in Guardian in, in each region. 260 00:11:29,365 --> 00:11:32,155 - Thank you Don. And Effy, turning back to you now, 261 00:11:32,155 --> 00:11:33,995 is there anything, obviously we've, we've, 262 00:11:34,005 --> 00:11:36,755 we've certainly hit on the, the, the year, year over year, 263 00:11:36,855 --> 00:11:38,995 how, how impactful that's been to have that sort 264 00:11:38,995 --> 00:11:40,515 of conveniently at your fingertips, 265 00:11:41,015 --> 00:11:43,835 but anything here you wanna re-emphasize for, for listeners 266 00:11:43,835 --> 00:11:46,835 or anything to call out around sort of maybe pain points 267 00:11:46,835 --> 00:11:49,635 that you were experiencing ahead of this implementation? 268 00:11:50,145 --> 00:11:51,315 - Yeah, um, and it, 269 00:11:51,425 --> 00:11:53,845 besides what Donny was saying of like our growth 270 00:11:53,945 --> 00:11:56,925 and having pain points of just using an Excel sheet, 271 00:11:57,025 --> 00:12:00,525 now we have Jarvis, but also when we come and we're looking 272 00:12:00,545 --> 00:12:02,925 and reviewing with our partners, our financial statements, 273 00:12:03,265 --> 00:12:07,245 you know, it's, it's very helpful to present, uh, 274 00:12:07,245 --> 00:12:11,095 to our partners of a trends, trends analysis. 275 00:12:11,475 --> 00:12:15,005 And, you know, Jarvis has really helped me 276 00:12:15,025 --> 00:12:17,645 and I know our partners of visualizing 277 00:12:18,545 --> 00:12:19,765 how our new patients are doing, 278 00:12:19,785 --> 00:12:21,165 how our net production is doing. 279 00:12:21,515 --> 00:12:24,205 They, I recommend everybody to go on 280 00:12:24,205 --> 00:12:25,205 and check out the trends. 281 00:12:25,625 --> 00:12:28,605 If, if, if you have, if you're not familiar with it, it's, 282 00:12:28,605 --> 00:12:31,805 you can do office over office comparison, you can, 283 00:12:32,385 --> 00:12:35,725 but it'll show you a trailing 12 months of 284 00:12:35,825 --> 00:12:39,125 how the office has grown or gone down. 285 00:12:39,545 --> 00:12:41,085 And I would take screenshots 286 00:12:41,085 --> 00:12:43,165 and present it as we're presenting financials. 287 00:12:43,165 --> 00:12:46,525 And that has really, really helped address some, uh, 288 00:12:46,915 --> 00:12:49,525 visualizing, helping the doctors visualize 289 00:12:49,535 --> 00:12:51,165 where we want the performance to go, 290 00:12:51,545 --> 00:12:54,605 and also identifying some opportunities in that performance. 291 00:12:54,605 --> 00:12:57,965 But the trend view really helps us visualize it. 292 00:12:59,545 --> 00:13:01,765 - And, and so most of this conversation has been sort of, 293 00:13:01,765 --> 00:13:05,045 um, we've looked it been retroactively sort 294 00:13:05,045 --> 00:13:06,205 of looking at what, what's happened. 295 00:13:06,205 --> 00:13:08,605 It's been a retrospective, but is certainly useful. 296 00:13:08,605 --> 00:13:11,485 You can learn a lot, but I wanna wanna just pause here 297 00:13:11,485 --> 00:13:13,965 and switch gears a little bit and look to the future and, 298 00:13:14,025 --> 00:13:16,885 and, and hear about maybe how you're planning to envision 299 00:13:16,985 --> 00:13:20,845 or incorporate Jarvis Analytics into other projects. 300 00:13:21,025 --> 00:13:22,365 So how do you see the platform evolving 301 00:13:22,385 --> 00:13:23,445 to meet the changing needs 302 00:13:23,905 --> 00:13:26,045 and challenges at, at your organization 303 00:13:26,065 --> 00:13:27,285 and, you know, within the dental 304 00:13:27,305 --> 00:13:29,205 and DSO landscape more broadly? 305 00:13:29,665 --> 00:13:31,725 Uh, Effie, do you, do you wanna get us going there? 306 00:13:32,195 --> 00:13:34,285 - Yeah, definitely. Uh, I think, you know, that's, 307 00:13:34,435 --> 00:13:35,685 it's a, it is a big question, right? 308 00:13:35,685 --> 00:13:37,285 We don't, it's hard to predict the future, 309 00:13:37,745 --> 00:13:39,525 but as we're seeing, you know, 310 00:13:39,585 --> 00:13:41,085 the way our landscape is going 311 00:13:41,085 --> 00:13:42,965 and you know, how many DSOs are popping up 312 00:13:42,965 --> 00:13:46,245 and how we are evolving, 313 00:13:46,525 --> 00:13:47,885 I think the dental industry is evolving. 314 00:13:48,375 --> 00:13:50,525 It'll be nice to see, and I think it's already happening. 315 00:13:50,535 --> 00:13:52,165 We're, we're using it in a certain way, 316 00:13:52,165 --> 00:13:55,395 but we're gonna be starting integrating our marketing 317 00:13:55,675 --> 00:13:58,115 platform, integrate with Jarvis, 318 00:13:58,655 --> 00:14:02,525 and we can track our leads of new patients 319 00:14:03,155 --> 00:14:05,885 from when the top of the funnel of the marketing funnel 320 00:14:06,025 --> 00:14:09,805 as they come in the door to getting the referral base 321 00:14:09,985 --> 00:14:13,165 and seeing that production per patients all through Jarvis 322 00:14:13,275 --> 00:14:15,805 through our website, the, uh, 323 00:14:15,985 --> 00:14:18,285 the coding on our website can link into Jarvis 324 00:14:18,545 --> 00:14:22,645 and we'll, we'll be able to get a true ROI comparison of 325 00:14:23,225 --> 00:14:25,325 how our new patients came into the door 326 00:14:25,625 --> 00:14:28,685 and how we're seeing the results all on one platform. 327 00:14:30,235 --> 00:14:32,375 - That's fa that's fascinating. Thank you for sharing that. 328 00:14:32,575 --> 00:14:33,895 Effie. Donnie, what would you say here? 329 00:14:34,595 --> 00:14:36,405 - Yeah, I think for, for us, uh, 330 00:14:36,785 --> 00:14:40,045 one thing Guardian Dentistry Partners is, is wanting to get 331 00:14:40,045 --> 00:14:41,125 to is, is 332 00:14:41,125 --> 00:14:44,605 how do we get the offices more involved with the analytics? 333 00:14:44,905 --> 00:14:47,605 Um, as you guys have probably realized in the analytics 334 00:14:47,655 --> 00:14:51,005 world, um, very few people dive into it that, 335 00:14:51,110 --> 00:14:52,805 that probably need to dive into it. 336 00:14:52,805 --> 00:14:54,845 And I think one area that, you know, 337 00:14:55,055 --> 00:14:57,645 we're really successful in is, is the directors, 338 00:14:57,885 --> 00:14:59,725 regional managers really, you know, 339 00:14:59,725 --> 00:15:01,365 getting into this analytics and, 340 00:15:01,365 --> 00:15:04,165 and trying to influence the office manager to the doctors 341 00:15:04,635 --> 00:15:09,165 with it, but trying to really ingrain each office that is 342 00:15:09,165 --> 00:15:12,045 so different into these, um, analytics 343 00:15:12,105 --> 00:15:14,685 and each tool that that's available for the front desk, 344 00:15:14,785 --> 00:15:16,925 the hygiene, the assistance, um, 345 00:15:17,335 --> 00:15:20,245 we've noticed within our own, um, you know, 346 00:15:20,245 --> 00:15:23,445 160 plus practices that one area that needs 347 00:15:23,445 --> 00:15:25,565 to be strengthened is, is the office manager area. 348 00:15:25,865 --> 00:15:29,205 And, and from an analytics standpoint, that's a big area 349 00:15:29,305 --> 00:15:31,205 for them to improve on and understand. 350 00:15:31,385 --> 00:15:34,045 So how do we incorporate more training for 351 00:15:34,045 --> 00:15:38,045 that in the future so we can fully use, um, all 352 00:15:38,045 --> 00:15:40,885 of Jarvis analytics versus just a little bit of it. 353 00:15:42,635 --> 00:15:44,025 - Appreciate that, Donny as well, 354 00:15:44,085 --> 00:15:45,785 and appreciate you both coming on the podcast 355 00:15:46,005 --> 00:15:48,585 and really walking our listeners through your, 356 00:15:48,585 --> 00:15:50,865 your experience with Jarvis Analytics, sort of the, the, 357 00:15:50,925 --> 00:15:53,465 the reason behind integrating the technology 358 00:15:53,465 --> 00:15:54,625 and what the results have been. 359 00:15:54,825 --> 00:15:57,705 I, I wanna close here by asking each of you just, I guess, 360 00:15:57,705 --> 00:16:00,265 what advice would you give to other dental practices 361 00:16:00,265 --> 00:16:03,825 or DSOs that are considering implementing Jarvis Analytics? 362 00:16:03,825 --> 00:16:05,025 What should they be thinking about? 363 00:16:05,245 --> 00:16:07,225 Uh, just any advice you would have for them. 364 00:16:07,325 --> 00:16:08,505 Donnie, we can begin with you. 365 00:16:09,735 --> 00:16:13,545 - Yeah, I don't think in my, uh, you know, 12 to 14 years 366 00:16:13,545 --> 00:16:14,665 of being in the dental industry 367 00:16:14,665 --> 00:16:17,945 that every time I've had a conversation about analytics 368 00:16:18,175 --> 00:16:20,985 with an office or a doctor, there's never been a time 369 00:16:20,985 --> 00:16:24,025 where the doctor's eyes have not opened up wide of realizing 370 00:16:24,535 --> 00:16:25,945 what they're missing out on 371 00:16:26,205 --> 00:16:28,385 or how many patients are going out the back door 372 00:16:28,645 --> 00:16:31,905 or how their hygiene reappointment per percent rate. 373 00:16:32,365 --> 00:16:35,625 Any, any KPI you can pull up on that, the analytics, um, 374 00:16:35,635 --> 00:16:38,025 every doctor's eyes have gotten really wide 375 00:16:38,025 --> 00:16:39,745 and be like, wow, I didn't, I had no clue. 376 00:16:39,935 --> 00:16:42,105 I've never seen this, never I heard of it. 377 00:16:42,645 --> 00:16:45,905 Um, wish I would've known, um, man, 378 00:16:45,905 --> 00:16:48,025 if I just made a small little adjustment there. 379 00:16:48,025 --> 00:16:50,025 You're talking about a huge increase in revenue. 380 00:16:50,805 --> 00:16:54,025 Um, that's what, again, trying to get that across 381 00:16:54,285 --> 00:16:57,905 to each practice, each DSO is, is a huge benefit 382 00:16:58,125 --> 00:16:59,145 and, and how you'd do it. 383 00:16:59,605 --> 00:17:03,065 Um, I wish I was a, you know, Einstein on that one 384 00:17:03,065 --> 00:17:05,185 because it's been tough in my, in my days, 385 00:17:05,285 --> 00:17:07,505 but, uh, that's, that's what I've seen is, 386 00:17:07,525 --> 00:17:10,265 is if we can just put it in front of more people more often 387 00:17:10,845 --> 00:17:13,225 and, and watch their eyes light up and, 388 00:17:13,365 --> 00:17:15,665 and then at that point, how do we reach their team 389 00:17:16,005 --> 00:17:17,025 to make that adjustment? 390 00:17:18,485 --> 00:17:20,015 - Yeah. Get that visibility out there, 391 00:17:20,035 --> 00:17:21,175 get it in front of folks. 392 00:17:21,355 --> 00:17:23,975 Uh, Donnie, appreciate it. Effie, go ahead. 393 00:17:24,525 --> 00:17:27,055 - Yeah, so I would, I would say first of all is, you know, 394 00:17:27,675 --> 00:17:29,735 in order to right, like get, get it out there, 395 00:17:29,835 --> 00:17:32,215 but we have to make sure that, you know, get, 396 00:17:32,435 --> 00:17:35,695 get the first step is get it in your practice, set it up, 397 00:17:36,075 --> 00:17:38,855 and then I would say it's, there's tons of modules. 398 00:17:38,855 --> 00:17:42,975 Every module has their own unique characteristics, uh, from, 399 00:17:42,975 --> 00:17:46,215 you know, what Donny said is, you know, eye popping moment 400 00:17:46,545 --> 00:17:48,655 where you like the doctor's 401 00:17:48,655 --> 00:17:49,810 like, wow, I wish I would've known. 402 00:17:49,810 --> 00:17:51,850 It's like a lot of like outstanding treatment is there 403 00:17:52,105 --> 00:17:53,845 and the amount that you can capture 404 00:17:53,945 --> 00:17:55,005 and the list of patients 405 00:17:55,005 --> 00:17:56,885 that Jarvis can provide is just mind blowing. 406 00:17:57,385 --> 00:18:00,725 But the key is, is there's so many different modules. 407 00:18:00,995 --> 00:18:03,885 Take one module at a time, get it installed on your, 408 00:18:03,945 --> 00:18:06,565 on your server, and then take one module at a time. 409 00:18:06,995 --> 00:18:10,085 There's so much data that can be, 410 00:18:10,555 --> 00:18:12,405 that you can extract from every module. 411 00:18:14,045 --> 00:18:15,545 Go from one module to the next 412 00:18:15,925 --> 00:18:17,865 and you'll see yourself once you, 413 00:18:17,865 --> 00:18:20,585 once you master three modules, you'll see yourself jumping 414 00:18:20,685 --> 00:18:23,345 to, to every single one and catching on very quickly. 415 00:18:23,605 --> 00:18:26,465 So just take it slow and then it'll move very quickly. 416 00:18:28,285 --> 00:18:30,025 - Oh, Effy, Donnie again, 417 00:18:30,025 --> 00:18:31,705 appreciate you both coming on the podcast. 418 00:18:32,015 --> 00:18:32,905 It's, it's been a 419 00:18:33,065 --> 00:18:34,345 pleasure speaking with you. Thank you so much. 420 00:18:34,875 --> 00:18:36,825 - Thank you, Brian. Appreciate it. Yeah, 421 00:18:36,825 --> 00:18:37,825 - Thanks for having us. 422 00:18:37,965 --> 00:18:39,305 And I'd also like to of course, 423 00:18:39,305 --> 00:18:40,905 thank our sponsor, Henry Schein one. 424 00:18:41,165 --> 00:18:42,625 You can tune to more podcasts 425 00:18:42,625 --> 00:18:44,305 and virtual events from Becker's Healthcare 426 00:18:44,365 --> 00:18:46,785 by visiting becker's sper review.com.