1 00:00:00,055 --> 00:00:00,775 - Hello everyone. 2 00:00:00,775 --> 00:00:02,815 This is Erica Spicer Mason, writer 3 00:00:02,835 --> 00:00:04,215 and editor with Becker's Healthcare. 4 00:00:04,625 --> 00:00:06,615 Thank you so much for tuning into the Becker's 5 00:00:06,615 --> 00:00:07,775 Healthcare podcast series. 6 00:00:08,595 --> 00:00:10,255 I'm pleased to be joined today by Dr. 7 00:00:10,445 --> 00:00:12,255 Theresa Wang, the Chief Clinical 8 00:00:12,255 --> 00:00:14,335 and Development Officer at ClearChoice 9 00:00:14,335 --> 00:00:15,415 Dental Implant Centers. 10 00:00:16,515 --> 00:00:18,735 Dr. Wang, thank you so much for being here today. 11 00:00:19,535 --> 00:00:20,605 - Thank you for having me. 12 00:00:21,755 --> 00:00:22,785 - We're thrilled to have you. 13 00:00:23,165 --> 00:00:24,225 And before we go ahead 14 00:00:24,225 --> 00:00:27,225 and dive into our discussion, I wanted to know if you'd like 15 00:00:27,225 --> 00:00:29,025 to just share a little bit more about yourself 16 00:00:29,045 --> 00:00:31,185 and your role as well as your organization. 17 00:00:32,835 --> 00:00:34,915 - Absolutely. Um, I'm a prosthodontist 18 00:00:35,295 --> 00:00:39,635 and I joined Clear Choice over 11 years ago. 19 00:00:40,185 --> 00:00:42,795 Practiced as a practitioner in one office, 20 00:00:42,845 --> 00:00:43,915 owned multiple offices, 21 00:00:44,295 --> 00:00:45,635 and um, more 22 00:00:45,635 --> 00:00:49,595 so recently joined the leadership team on the management 23 00:00:49,625 --> 00:00:52,355 side as our Chief Clinical and development officer. 24 00:00:53,215 --> 00:00:56,515 Um, clear Choice is actually been around for 18 years 25 00:00:56,815 --> 00:00:59,315 and was the first to go to market 26 00:00:59,625 --> 00:01:02,595 with a comprehensive solution for 27 00:01:03,195 --> 00:01:05,235 patients needing full arch restorative care. 28 00:01:07,205 --> 00:01:09,495 - Wonderful. Thank you so much for sharing that. 29 00:01:09,555 --> 00:01:12,135 And congrats on 11 years with ClearChoice. 30 00:01:12,355 --> 00:01:14,415 Um, that's a really impressive milestone. 31 00:01:15,035 --> 00:01:16,655 Um, and appreciate a little bit 32 00:01:16,655 --> 00:01:18,215 of background on ClearChoice as well. 33 00:01:19,075 --> 00:01:22,855 So I know you just mentioned how ClearChoice is recognized 34 00:01:23,235 --> 00:01:27,255 as kind of a leader in in fixed full arch restorations. 35 00:01:27,915 --> 00:01:30,055 So I wanted to know, what does it mean to you 36 00:01:30,235 --> 00:01:33,135 to be at the helm of this clinical team and, 37 00:01:33,355 --> 00:01:34,935 and that recognition as well? 38 00:01:36,155 --> 00:01:37,685 - It's a privilege to serve a network 39 00:01:37,875 --> 00:01:40,965 that has restored more than 150,000 patients 40 00:01:40,965 --> 00:01:42,445 with transformative dentistry. 41 00:01:43,105 --> 00:01:46,685 And my primary responsibility is to facilitate innovation 42 00:01:47,265 --> 00:01:49,565 and ultimately create access for more people 43 00:01:49,705 --> 00:01:51,845 to receive advanced restorative treatment. 44 00:01:52,745 --> 00:01:54,365 I'm also passionate about ensuring 45 00:01:54,365 --> 00:01:56,685 that our doctors have a rewarding career journey 46 00:01:57,185 --> 00:02:00,005 and the resources to build the practices of their dreams. 47 00:02:00,625 --> 00:02:02,245 And this is especially important to me 48 00:02:02,505 --> 00:02:04,925 as Clear Choice has been my professional home 49 00:02:04,985 --> 00:02:06,925 for over a decade and I've grown 50 00:02:07,025 --> 00:02:08,325 so much with the organization. 51 00:02:09,005 --> 00:02:10,485 I wanna see other prosthodontists 52 00:02:10,485 --> 00:02:13,125 and oral surgeons have professional fulfillment 53 00:02:13,185 --> 00:02:14,685 and be successful. 54 00:02:15,965 --> 00:02:18,425 - That's really great to hear you say, you know, 55 00:02:18,445 --> 00:02:19,505 not only are you 56 00:02:19,505 --> 00:02:21,905 and your organization f facilitating innovation 57 00:02:22,205 --> 00:02:23,865 and working to expand access, 58 00:02:23,965 --> 00:02:26,905 but it sounds like you have a lot of passion for the doctors 59 00:02:27,255 --> 00:02:28,305 that serve there as well. 60 00:02:28,485 --> 00:02:31,745 So sounds like you're approaching this in a really holistic 61 00:02:31,765 --> 00:02:34,585 way, which seems so important in the environment 62 00:02:34,925 --> 00:02:35,945 of healthcare today. 63 00:02:36,085 --> 00:02:37,945 So thanks again for sharing that. 64 00:02:38,685 --> 00:02:41,865 And I know you mentioned this responsibility of innovation, 65 00:02:42,845 --> 00:02:45,825 so can you share just a few examples of advancements 66 00:02:45,825 --> 00:02:47,985 that you expect to see in the next few years 67 00:02:48,015 --> 00:02:49,185 when it comes to innovation? 68 00:02:50,495 --> 00:02:53,625 - Sure. So we've seen huge advancements in technology 69 00:02:53,925 --> 00:02:56,785 and materials, and our overarching goal is 70 00:02:56,785 --> 00:02:58,785 to create more access to more people. 71 00:02:59,735 --> 00:03:02,485 Technology that facilitates more predictable 72 00:03:02,905 --> 00:03:05,925 and efficient dental implant care has been developing at an 73 00:03:05,925 --> 00:03:07,925 astounding pace, and we 74 00:03:08,025 --> 00:03:10,885 as a doctor led organization have been vetting all 75 00:03:10,885 --> 00:03:13,485 applicable technologies with the ultimate goal 76 00:03:13,485 --> 00:03:16,125 of incorporating the best technologies that 77 00:03:16,685 --> 00:03:17,685 maximize patient outcomes. 78 00:03:17,945 --> 00:03:21,485 And our delivery systems materials are also developing 79 00:03:21,485 --> 00:03:24,885 rapidly and you will see manufacturing become more cost 80 00:03:24,885 --> 00:03:28,005 effective while maintaining favorable properties 81 00:03:28,005 --> 00:03:29,005 through 3D printing. 82 00:03:30,075 --> 00:03:33,885 Utilizing image caping technology such as inal scanners, 83 00:03:34,505 --> 00:03:37,965 photogrammetry, and 3D facial scans to create 84 00:03:38,195 --> 00:03:40,805 that digital patient will be key 85 00:03:40,805 --> 00:03:41,925 to practicing comprehensive 86 00:03:41,955 --> 00:03:43,565 restorative dentistry of the future. 87 00:03:44,935 --> 00:03:47,755 - Um, well thank you Dr. Wang for explaining kind of 88 00:03:47,755 --> 00:03:49,995 how you're seeing innovation unfolding 89 00:03:50,055 --> 00:03:51,075 in the dental industry. 90 00:03:51,615 --> 00:03:54,275 And I know the dental implant category is growing 91 00:03:54,375 --> 00:03:56,795 and evolving at a very rapid pace as well. 92 00:03:57,735 --> 00:03:59,595 So what would you say to someone listening 93 00:03:59,655 --> 00:04:01,315 who may be in dental school right now 94 00:04:01,415 --> 00:04:03,395 or is just in the early stages of their career 95 00:04:03,695 --> 00:04:06,355 and is considering a specialty in prosthodontics? 96 00:04:07,725 --> 00:04:11,015 - Gosh, well, this brings me back to when I decided 97 00:04:11,015 --> 00:04:14,015 to go into prosthodontics and I was in dental school. 98 00:04:14,975 --> 00:04:18,015 I realized that I wanted to be equipped with the knowledge 99 00:04:18,015 --> 00:04:19,855 and the skills to deliver the best results 100 00:04:20,155 --> 00:04:22,535 and be well-versed in the latest technologies 101 00:04:22,795 --> 00:04:24,815 and also treat the most complex cases. 102 00:04:25,635 --> 00:04:27,255 So through prosthodontics 103 00:04:27,275 --> 00:04:29,855 and pursuing that specialty, I was not only able 104 00:04:29,855 --> 00:04:32,255 to develop the technical skills, um, 105 00:04:32,755 --> 00:04:36,175 but I was also able to further my knowledge 106 00:04:36,235 --> 00:04:37,295 and see firsthand 107 00:04:37,475 --> 00:04:41,015 how comprehensive multidisciplinary care makes the biggest 108 00:04:41,035 --> 00:04:42,095 impact on patients. 109 00:04:42,835 --> 00:04:45,255 So being part of Clear Choice is an extension of that. 110 00:04:45,435 --> 00:04:47,855 It allows dental specialists to be surrounded 111 00:04:47,875 --> 00:04:51,215 by like-minded practitioners who center their decisions 112 00:04:51,215 --> 00:04:53,575 around providing the highest level of care for patients. 113 00:04:54,235 --> 00:04:57,255 Um, our values as an organization include making a 114 00:04:57,255 --> 00:05:00,935 difference, having compassion and working as a team. 115 00:05:01,675 --> 00:05:04,415 Our network culture is created through doctor leadership 116 00:05:04,795 --> 00:05:06,295 and also putting the patient at the 117 00:05:06,295 --> 00:05:07,455 center of everything that we do. 118 00:05:08,335 --> 00:05:09,335 I 119 00:05:09,465 --> 00:05:10,465 - Think that's great. 120 00:05:10,465 --> 00:05:13,425 It sounds like, again, ClearChoice has so much intention 121 00:05:13,445 --> 00:05:16,185 behind building a healthy workplace culture 122 00:05:16,525 --> 00:05:19,745 and really fostering growth among the practitioners. 123 00:05:20,365 --> 00:05:22,945 Um, so really appreciate you explaining that. 124 00:05:23,085 --> 00:05:26,985 And I know you just also touched on kind of how ClearChoice 125 00:05:27,665 --> 00:05:28,905 focusing on patients as well. 126 00:05:29,245 --> 00:05:31,785 Of course, that's such a important leg of the stool too. 127 00:05:32,245 --> 00:05:34,665 So can you share a little bit more about Clear Choice's 128 00:05:34,825 --> 00:05:37,905 approach to and also focus on patient-centered outcomes? 129 00:05:38,775 --> 00:05:42,025 - Sure. Well, with over 18 years in business, 130 00:05:42,355 --> 00:05:45,225 we've really been intentional about looking at our results 131 00:05:45,645 --> 00:05:47,985 and we've conducted research to approach. 132 00:05:48,405 --> 00:05:49,825 So Dr. Steve Becker and Dr. 133 00:05:50,125 --> 00:05:52,345 HP Weber led a patient satisfaction survey 134 00:05:52,615 --> 00:05:54,505 with 18,000 participants. 135 00:05:55,325 --> 00:05:58,445 And our clear choice patients have been shown 136 00:05:58,445 --> 00:06:00,445 to have significant social, psychological 137 00:06:00,705 --> 00:06:02,725 and functional improvements following their treatment. 138 00:06:03,425 --> 00:06:05,925 So our doctors are committed to patient satisfaction, 139 00:06:06,465 --> 00:06:07,805 but also have conviction 140 00:06:07,805 --> 00:06:09,725 behind not compromising our outcomes. 141 00:06:10,305 --> 00:06:12,845 So we take measures to understanding the principles 142 00:06:12,845 --> 00:06:14,645 of bone biology wound wound healing 143 00:06:14,665 --> 00:06:16,165 and our care delivery model. 144 00:06:16,545 --> 00:06:17,925 And we have a very measured approach 145 00:06:17,925 --> 00:06:19,445 because it's our responsibility. 146 00:06:21,355 --> 00:06:25,475 - Absolutely. And that patient satisfaction survey over 147 00:06:25,715 --> 00:06:27,795 18,000 participants, really impressive numbers 148 00:06:27,975 --> 00:06:30,795 so you can feel, I'm sure, very confident in the responses 149 00:06:30,795 --> 00:06:33,235 that you're getting there and and noticing all the trends 150 00:06:33,255 --> 00:06:36,115 and the, the benefits and outcomes that you're seeing. 151 00:06:36,115 --> 00:06:38,755 That's fantastic. Well, Dr. 152 00:06:38,825 --> 00:06:41,435 Wang, I've really enjoyed talking to you about clear choice 153 00:06:41,615 --> 00:06:44,275 and, and everything from the patient experience to 154 00:06:44,295 --> 00:06:45,755 how you're supporting your providers. 155 00:06:46,135 --> 00:06:48,035 Is there anything else you'd wanna leave our audience 156 00:06:48,035 --> 00:06:49,275 with today before we hop off 157 00:06:50,585 --> 00:06:51,585 - And spy? 158 00:06:51,585 --> 00:06:54,605 No accident that we have the number one position in fixed 159 00:06:54,605 --> 00:06:58,845 full arch and full mouth rehabilitation as it's our mission 160 00:06:58,945 --> 00:07:02,165 to be the platform of hope for the denist 161 00:07:02,785 --> 00:07:05,445 and anyone suffering from advanced oral disease. 162 00:07:06,185 --> 00:07:08,805 In fact, we have a patient NPS greater than 70 163 00:07:09,105 --> 00:07:11,405 and a doctor retention rate of over 90%, 164 00:07:11,945 --> 00:07:15,365 and that confirms our dedication to culture and to people. 165 00:07:16,505 --> 00:07:19,005 As I mentioned earlier, innovation is at the core 166 00:07:19,005 --> 00:07:22,085 of everything we do and we innovate to ensure 167 00:07:22,085 --> 00:07:24,245 that we're always optimizing patient care. 168 00:07:25,025 --> 00:07:27,365 Our patient-centric and doctor led approach is also 169 00:07:27,365 --> 00:07:29,765 supported by an outstanding management system. 170 00:07:30,505 --> 00:07:32,445 And this allows us to continue to grow. 171 00:07:32,945 --> 00:07:35,285 For instance, we currently have 96 centers 172 00:07:35,505 --> 00:07:38,205 and we'll have a hundred centers at the start of 2024. 173 00:07:38,865 --> 00:07:41,965 You'll see us continue to strive to reach more patients 174 00:07:42,235 --> 00:07:43,365 with more care options 175 00:07:43,905 --> 00:07:46,085 as the leaders in full mouth rehabilitation. 176 00:07:47,935 --> 00:07:50,115 - Oh, of course. Thank you Dr. Wang. 177 00:07:50,415 --> 00:07:53,675 Really exciting to hear about the growth happening at 178 00:07:53,675 --> 00:07:57,195 ClearChoice and then those tangible examples of the scores 179 00:07:57,255 --> 00:07:59,835 and the results that you're seeing as a result 180 00:07:59,835 --> 00:08:02,275 of all these efforts, um, for providers and patients. 181 00:08:02,295 --> 00:08:03,835 So thank you again for joining us today. 182 00:08:04,165 --> 00:08:06,235 - Thank you so much, Erica. - We'd also like 183 00:08:06,235 --> 00:08:08,515 to thank ClearChoice Dental Implant Centers 184 00:08:08,815 --> 00:08:10,155 for sponsoring today's episode. 185 00:08:10,655 --> 00:08:12,955 You can also tune into more podcasts from Becker's 186 00:08:12,955 --> 00:08:16,075 Healthcare by visiting our podcast page at becker's hospital 187 00:08:16,075 --> 00:08:17,035 review.com.