- Hello everyone.
This is Erica Spicer Mason, writer
and editor with Becker's Healthcare.
Thank you so much for tuning into the Becker's
Healthcare podcast series.
I'm pleased to be joined today by Dr.
Theresa Wang, the Chief Clinical
and Development Officer at ClearChoice
Dental Implant Centers.
Dr. Wang, thank you so much for being here today.
- Thank you for having me.
- We're thrilled to have you.
And before we go ahead
and dive into our discussion, I wanted to know if you'd like
to just share a little bit more about yourself
and your role as well as your organization.
- Absolutely. Um, I'm a prosthodontist
and I joined Clear Choice over 11 years ago.
Practiced as a practitioner in one office,
owned multiple offices,
and um, more
so recently joined the leadership team on the management
side as our Chief Clinical and development officer.
Um, clear Choice is actually been around for 18 years
and was the first to go to market
with a comprehensive solution for
patients needing full arch restorative care.
- Wonderful. Thank you so much for sharing that.
And congrats on 11 years with ClearChoice.
Um, that's a really impressive milestone.
Um, and appreciate a little bit
of background on ClearChoice as well.
So I know you just mentioned how ClearChoice is recognized
as kind of a leader in in fixed full arch restorations.
So I wanted to know, what does it mean to you
to be at the helm of this clinical team and,
and that recognition as well?
- It's a privilege to serve a network
that has restored more than 150,000 patients
with transformative dentistry.
And my primary responsibility is to facilitate innovation
and ultimately create access for more people
to receive advanced restorative treatment.
I'm also passionate about ensuring
that our doctors have a rewarding career journey
and the resources to build the practices of their dreams.
And this is especially important to me
as Clear Choice has been my professional home
for over a decade and I've grown
so much with the organization.
I wanna see other prosthodontists
and oral surgeons have professional fulfillment
and be successful.
- That's really great to hear you say, you know,
not only are you
and your organization f facilitating innovation
and working to expand access,
but it sounds like you have a lot of passion for the doctors
that serve there as well.
So sounds like you're approaching this in a really holistic
way, which seems so important in the environment
of healthcare today.
So thanks again for sharing that.
And I know you mentioned this responsibility of innovation,
so can you share just a few examples of advancements
that you expect to see in the next few years
when it comes to innovation?
- Sure. So we've seen huge advancements in technology
and materials, and our overarching goal is
to create more access to more people.
Technology that facilitates more predictable
and efficient dental implant care has been developing at an
astounding pace, and we
as a doctor led organization have been vetting all
applicable technologies with the ultimate goal
of incorporating the best technologies that
maximize patient outcomes.
And our delivery systems materials are also developing
rapidly and you will see manufacturing become more cost
effective while maintaining favorable properties
through 3D printing.
Utilizing image caping technology such as inal scanners,
photogrammetry, and 3D facial scans to create
that digital patient will be key
to practicing comprehensive
restorative dentistry of the future.
- Um, well thank you Dr. Wang for explaining kind of
how you're seeing innovation unfolding
in the dental industry.
And I know the dental implant category is growing
and evolving at a very rapid pace as well.
So what would you say to someone listening
who may be in dental school right now
or is just in the early stages of their career
and is considering a specialty in prosthodontics?
- Gosh, well, this brings me back to when I decided
to go into prosthodontics and I was in dental school.
I realized that I wanted to be equipped with the knowledge
and the skills to deliver the best results
and be well-versed in the latest technologies
and also treat the most complex cases.
So through prosthodontics
and pursuing that specialty, I was not only able
to develop the technical skills, um,
but I was also able to further my knowledge
and see firsthand
how comprehensive multidisciplinary care makes the biggest
impact on patients.
So being part of Clear Choice is an extension of that.
It allows dental specialists to be surrounded
by like-minded practitioners who center their decisions
around providing the highest level of care for patients.
Um, our values as an organization include making a
difference, having compassion and working as a team.
Our network culture is created through doctor leadership
and also putting the patient at the
center of everything that we do.
I
- Think that's great.
It sounds like, again, ClearChoice has so much intention
behind building a healthy workplace culture
and really fostering growth among the practitioners.
Um, so really appreciate you explaining that.
And I know you just also touched on kind of how ClearChoice
focusing on patients as well.
Of course, that's such a important leg of the stool too.
So can you share a little bit more about Clear Choice's
approach to and also focus on patient-centered outcomes?
- Sure. Well, with over 18 years in business,
we've really been intentional about looking at our results
and we've conducted research to approach.
So Dr. Steve Becker and Dr.
HP Weber led a patient satisfaction survey
with 18,000 participants.
And our clear choice patients have been shown
to have significant social, psychological
and functional improvements following their treatment.
So our doctors are committed to patient satisfaction,
but also have conviction
behind not compromising our outcomes.
So we take measures to understanding the principles
of bone biology wound wound healing
and our care delivery model.
And we have a very measured approach
because it's our responsibility.
- Absolutely. And that patient satisfaction survey over
18,000 participants, really impressive numbers
so you can feel, I'm sure, very confident in the responses
that you're getting there and and noticing all the trends
and the, the benefits and outcomes that you're seeing.
That's fantastic. Well, Dr.
Wang, I've really enjoyed talking to you about clear choice
and, and everything from the patient experience to
how you're supporting your providers.
Is there anything else you'd wanna leave our audience
with today before we hop off
- And spy?
No accident that we have the number one position in fixed
full arch and full mouth rehabilitation as it's our mission
to be the platform of hope for the denist
and anyone suffering from advanced oral disease.
In fact, we have a patient NPS greater than 70
and a doctor retention rate of over 90%,
and that confirms our dedication to culture and to people.
As I mentioned earlier, innovation is at the core
of everything we do and we innovate to ensure
that we're always optimizing patient care.
Our patient-centric and doctor led approach is also
supported by an outstanding management system.
And this allows us to continue to grow.
For instance, we currently have 96 centers
and we'll have a hundred centers at the start of 2024.
You'll see us continue to strive to reach more patients
with more care options
as the leaders in full mouth rehabilitation.
- Oh, of course. Thank you Dr. Wang.
Really exciting to hear about the growth happening at
ClearChoice and then those tangible examples of the scores
and the results that you're seeing as a result
of all these efforts, um, for providers and patients.
So thank you again for joining us today.
- Thank you so much, Erica. - We'd also like
to thank ClearChoice Dental Implant Centers
for sponsoring today's episode.
You can also tune into more podcasts from Becker's
Healthcare by visiting our podcast page at becker's hospital
review.com.