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- This is Gracelyn Keller
with the Becker's Healthcare Podcast,
and we are live at the business and operations of ASCs
and the Future of Dentistry Round table.
I'm sitting this morning with Noelle Liu, who is a dentist
and the owner of Secure Dental.
So Noelle, thanks so much for joining me this morning.
And I would love to start off
by having you introduce yourself
and telling us a little bit about your background.
- Oh, thanks for having me here, grace.
It's an honor and a pleasure here to be here this morning.
Uh, my name is Noah Leo.
I'm a general dentist based in Peoria, Illinois,
and basically my wife
and I, we run a group practice called Secure Dental.
So we have about 11 locations
and, uh, mainly in the Peoria, uh, the Quad Cities
and Chicago area.
And we just expanded recently to Northwest Indiana
and our next foot, um, foothold would be down in Tennessee.
So we are really excited to, uh,
start up this group practice and,
and keep expanding and scaling.
- Wonderful. Well, let's start our conversation here with
what are the biggest issues
that you're currently following in the dental space?
- Well, currently in the dental space as well
as I would say any business would be like personnel
and staff shortages.
Um, and especially with our dental colleagues,
I see like one of the biggest issues is leadership
and that's kind of goes, it kind of goes hand in hand
and if the leadership is weak, the staff shortages get kind
of exaggerated and that's where I'm seeing like most
of the trend going from my
colleagues that I've been hearing.
- Absolutely. And what are you most excited about
and then also what makes you nervous as you look at what,
um, trends you're following
and issues you're looking at in the dental space?
- Well, the excitement for us
just in our group is our expansion on our scaling.
That's what we are really, really excited about
and where the whole dentistry is heading in terms
of AI and digital.
Um, what concerns me, it's basically like
all the reimbursements that's going on
with the dental companies, their insurances, sorry.
And uh, and, and basically with all the inflation going on,
that's where I'm seeing like it's not adding up
- A hundred percent.
Um, and my final question for you today is
what will the most effective healthcare leaders need
to be successful in the next two to three years?
- Um, most of them I would say it's all about leadership.
It's making their team believe in the mission and the vision
and abiding by the core values
because at the end of the day, it's the leadership
that counts and it's all about the processes and people.
And those two are not only dental related,
but any business, uh, requires a great leadership with, uh,
with great team effort.
And that kind of goes hand in hand
because at the end it's people
that makes businesses not the other way around.
- 100%.
Well, Noelle, thank you so much
for joining me today on the Becker's Healthcare Podcast.
Again, we're live at the business and operations of ASCs
and the Future of Dentistry Roundtable. Thanks so much.
- Absolutely. Thank you very much.
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