1 00:00:05,155 --> 00:00:07,205 - This is the Becker's Healthcare Podcast, created 2 00:00:07,205 --> 00:00:08,365 by the team of Becker's Healthcare, 3 00:00:08,485 --> 00:00:10,245 a multimedia company devoted to the people 4 00:00:10,265 --> 00:00:11,565 who power us healthcare. 5 00:00:11,835 --> 00:00:14,645 Four new 15 minute episodes are released daily containing 6 00:00:14,845 --> 00:00:16,605 industry news analysis and thought leadership. 7 00:00:16,605 --> 00:00:19,485 From powerful healthcare decision makers Support our show 8 00:00:19,625 --> 00:00:22,445 by leaving it a five star rating and review on Apple Podcast 9 00:00:22,665 --> 00:00:23,925 or other platforms you use. 10 00:00:24,075 --> 00:00:25,925 It's a chance to tell us what you like about the show 11 00:00:25,945 --> 00:00:27,165 and act on your feedback. 12 00:00:27,165 --> 00:00:29,125 Thanks for listening. Now here's the episode. 13 00:00:30,595 --> 00:00:31,765 - This is Gracelyn Keller 14 00:00:31,765 --> 00:00:33,005 with the Becker's Healthcare Podcast, 15 00:00:33,345 --> 00:00:36,805 and we are live at the business and operations of ASCs 16 00:00:36,805 --> 00:00:39,045 and the Future of Dentistry Round table. 17 00:00:39,905 --> 00:00:42,965 I'm sitting this morning with Noelle Liu, who is a dentist 18 00:00:43,265 --> 00:00:45,125 and the owner of Secure Dental. 19 00:00:45,345 --> 00:00:47,725 So Noelle, thanks so much for joining me this morning. 20 00:00:48,145 --> 00:00:49,405 And I would love to start off 21 00:00:49,405 --> 00:00:50,925 by having you introduce yourself 22 00:00:50,925 --> 00:00:52,645 and telling us a little bit about your background. 23 00:00:53,065 --> 00:00:54,445 - Oh, thanks for having me here, grace. 24 00:00:54,475 --> 00:00:57,045 It's an honor and a pleasure here to be here this morning. 25 00:00:57,505 --> 00:00:58,685 Uh, my name is Noah Leo. 26 00:00:58,745 --> 00:01:01,165 I'm a general dentist based in Peoria, Illinois, 27 00:01:01,505 --> 00:01:02,685 and basically my wife 28 00:01:02,685 --> 00:01:05,205 and I, we run a group practice called Secure Dental. 29 00:01:05,545 --> 00:01:07,165 So we have about 11 locations 30 00:01:07,385 --> 00:01:11,845 and, uh, mainly in the Peoria, uh, the Quad Cities 31 00:01:11,945 --> 00:01:12,965 and Chicago area. 32 00:01:13,145 --> 00:01:15,565 And we just expanded recently to Northwest Indiana 33 00:01:16,145 --> 00:01:19,365 and our next foot, um, foothold would be down in Tennessee. 34 00:01:19,465 --> 00:01:21,605 So we are really excited to, uh, 35 00:01:21,695 --> 00:01:23,485 start up this group practice and, 36 00:01:23,545 --> 00:01:24,885 and keep expanding and scaling. 37 00:01:26,075 --> 00:01:29,205 - Wonderful. Well, let's start our conversation here with 38 00:01:29,205 --> 00:01:30,325 what are the biggest issues 39 00:01:30,325 --> 00:01:32,645 that you're currently following in the dental space? 40 00:01:33,635 --> 00:01:36,085 - Well, currently in the dental space as well 41 00:01:36,085 --> 00:01:38,565 as I would say any business would be like personnel 42 00:01:38,565 --> 00:01:39,605 and staff shortages. 43 00:01:40,225 --> 00:01:43,765 Um, and especially with our dental colleagues, 44 00:01:43,965 --> 00:01:46,445 I see like one of the biggest issues is leadership 45 00:01:47,185 --> 00:01:49,925 and that's kind of goes, it kind of goes hand in hand 46 00:01:50,305 --> 00:01:54,445 and if the leadership is weak, the staff shortages get kind 47 00:01:54,445 --> 00:01:56,925 of exaggerated and that's where I'm seeing like most 48 00:01:56,925 --> 00:01:58,245 of the trend going from my 49 00:01:58,245 --> 00:01:59,485 colleagues that I've been hearing. 50 00:02:00,915 --> 00:02:04,435 - Absolutely. And what are you most excited about 51 00:02:04,695 --> 00:02:07,915 and then also what makes you nervous as you look at what, 52 00:02:08,055 --> 00:02:09,115 um, trends you're following 53 00:02:09,115 --> 00:02:11,075 and issues you're looking at in the dental space? 54 00:02:12,495 --> 00:02:14,105 - Well, the excitement for us 55 00:02:14,615 --> 00:02:17,145 just in our group is our expansion on our scaling. 56 00:02:17,245 --> 00:02:19,425 That's what we are really, really excited about 57 00:02:19,885 --> 00:02:22,345 and where the whole dentistry is heading in terms 58 00:02:22,365 --> 00:02:23,945 of AI and digital. 59 00:02:24,845 --> 00:02:28,225 Um, what concerns me, it's basically like 60 00:02:29,125 --> 00:02:31,025 all the reimbursements that's going on 61 00:02:31,105 --> 00:02:33,225 with the dental companies, their insurances, sorry. 62 00:02:33,805 --> 00:02:37,105 And uh, and, and basically with all the inflation going on, 63 00:02:37,245 --> 00:02:40,185 that's where I'm seeing like it's not adding up 64 00:02:41,615 --> 00:02:42,615 - A hundred percent. 65 00:02:42,615 --> 00:02:45,015 Um, and my final question for you today is 66 00:02:45,085 --> 00:02:47,255 what will the most effective healthcare leaders need 67 00:02:47,255 --> 00:02:49,815 to be successful in the next two to three years? 68 00:02:51,695 --> 00:02:54,835 - Um, most of them I would say it's all about leadership. 69 00:02:55,225 --> 00:02:58,275 It's making their team believe in the mission and the vision 70 00:02:59,025 --> 00:03:00,485 and abiding by the core values 71 00:03:00,485 --> 00:03:02,765 because at the end of the day, it's the leadership 72 00:03:02,765 --> 00:03:05,125 that counts and it's all about the processes and people. 73 00:03:05,665 --> 00:03:07,925 And those two are not only dental related, 74 00:03:07,985 --> 00:03:11,925 but any business, uh, requires a great leadership with, uh, 75 00:03:11,955 --> 00:03:13,125 with great team effort. 76 00:03:13,505 --> 00:03:14,925 And that kind of goes hand in hand 77 00:03:14,925 --> 00:03:16,245 because at the end it's people 78 00:03:16,245 --> 00:03:18,685 that makes businesses not the other way around. 79 00:03:20,455 --> 00:03:21,475 - 100%. 80 00:03:21,625 --> 00:03:23,035 Well, Noelle, thank you so much 81 00:03:23,055 --> 00:03:25,795 for joining me today on the Becker's Healthcare Podcast. 82 00:03:26,045 --> 00:03:29,515 Again, we're live at the business and operations of ASCs 83 00:03:29,515 --> 00:03:31,755 and the Future of Dentistry Roundtable. Thanks so much. 84 00:03:32,035 --> 00:03:33,035 - Absolutely. Thank you very much. 85 00:03:35,185 --> 00:03:37,875 - It's so important for leaders at the top of organizations 86 00:03:37,895 --> 00:03:40,395 to keep learning, stay sharp, grow their networks, 87 00:03:40,785 --> 00:03:43,275 help our audience better do this in a more simplified, 88 00:03:43,275 --> 00:03:44,955 personalized, and meaningful way. 89 00:03:45,515 --> 00:03:47,955 Becker's Healthcare has launched my BHC, 90 00:03:48,465 --> 00:03:50,435 it's your trusted Becker's healthcare experience 91 00:03:50,435 --> 00:03:52,475 and more with content, connections, events 92 00:03:52,535 --> 00:03:53,555 and learning opportunities. 93 00:03:54,305 --> 00:03:55,515 Join the community free 94 00:03:55,515 --> 00:04:00,315 of charge@www.my dot becker's hospital review.com 95 00:04:00,455 --> 00:04:01,275 and we'll see you there.