1 00:00:00,240 --> 00:00:02,980 Looking for a solution that helps alleviate administrative 2 00:00:03,199 --> 00:00:05,599 tasks for your staff and also helps your 3 00:00:05,599 --> 00:00:07,599 patients cover their out of pocket health care 4 00:00:07,599 --> 00:00:08,099 expenses? 5 00:00:08,480 --> 00:00:11,199 Find what you're looking for from CareCredit because 6 00:00:11,199 --> 00:00:13,919 CareCredit is a credit card and more. It's 7 00:00:13,919 --> 00:00:16,375 a helping hand for staff and a flexible 8 00:00:16,375 --> 00:00:19,434 payment solution for patients. For over thirty years, 9 00:00:19,574 --> 00:00:22,934 CareCredit, a Synchrony solution, has offered patients a 10 00:00:22,934 --> 00:00:25,894 credit card with promotional financing options to get 11 00:00:25,894 --> 00:00:27,894 the care they want while helping staff do 12 00:00:27,894 --> 00:00:30,649 what they do best, provide care. To learn 13 00:00:30,649 --> 00:00:32,929 more, visit carecredit.com 14 00:00:32,929 --> 00:00:34,789 forward slash beckers podcast. 15 00:00:35,489 --> 00:00:37,570 This is Gracelyn Keller with the Becker's Healthcare 16 00:00:37,570 --> 00:00:39,809 Podcast, and we're recording live at the thirty 17 00:00:39,809 --> 00:00:42,309 first annual business and operations of ASCs. 18 00:00:42,804 --> 00:00:45,204 I'm currently joined by Nylene Flores, who is 19 00:00:45,204 --> 00:00:48,164 the owner of MedElevate Solutions. Nylene, thanks for 20 00:00:48,164 --> 00:00:50,484 being here. Let's kick off by sharing having 21 00:00:50,484 --> 00:00:51,924 you share a little bit more about yourself 22 00:00:51,924 --> 00:00:53,844 and your work in the ASC space. Yeah. 23 00:00:53,844 --> 00:00:56,484 So, like you said, I'm Nylene, owner of 24 00:00:56,484 --> 00:00:57,704 MedElevate Solutions. 25 00:00:58,399 --> 00:01:01,039 It is a consulting firm where we go 26 00:01:01,039 --> 00:01:03,859 into different health care facilities, and we streamline 27 00:01:03,920 --> 00:01:06,799 processes and bay basically help you streamline all 28 00:01:06,799 --> 00:01:08,799 your workflows and then pass it on to 29 00:01:08,799 --> 00:01:10,980 you to keep on, working efficiently. 30 00:01:11,605 --> 00:01:14,005 Currently, I'm working with, several ASCs across The 31 00:01:14,005 --> 00:01:17,444 United States to help them implement processes for 32 00:01:17,444 --> 00:01:17,944 credentialing, 33 00:01:18,245 --> 00:01:18,745 billing, 34 00:01:19,125 --> 00:01:20,424 and, peer review. 35 00:01:20,965 --> 00:01:22,724 Wonderful. Well, thanks for taking the time to 36 00:01:22,724 --> 00:01:24,724 be here. And let's start our conversation with 37 00:01:24,724 --> 00:01:27,349 the ASC market. In The US, it's projected 38 00:01:27,349 --> 00:01:29,430 to reach 60,800,000,000.0 39 00:01:29,430 --> 00:01:32,010 by the year 2030 and continues to experience 40 00:01:32,150 --> 00:01:33,530 strong year over year growth. 41 00:01:33,829 --> 00:01:35,750 From your perspective, what are the most significant 42 00:01:35,750 --> 00:01:38,150 trends in market forces driving this expansion, and 43 00:01:38,150 --> 00:01:40,490 how should ASC leaders be preparing today? 44 00:01:41,025 --> 00:01:43,584 Well, there's a lot happening in the ASC 45 00:01:43,584 --> 00:01:45,045 space. I think that 46 00:01:45,825 --> 00:01:48,805 insurance companies are starting to 47 00:01:49,584 --> 00:01:51,045 push the ASC 48 00:01:51,504 --> 00:01:54,009 space, believe it or not. And the state 49 00:01:54,009 --> 00:01:56,810 where I am currently, we've even had some 50 00:01:56,810 --> 00:01:57,789 prior authorizations 51 00:01:59,289 --> 00:02:01,530 state, why are you not doing this in 52 00:02:01,530 --> 00:02:04,189 a surgery center? So it's interesting how 53 00:02:04,569 --> 00:02:05,789 once the payers 54 00:02:06,090 --> 00:02:06,590 get 55 00:02:07,185 --> 00:02:08,724 onto this trend 56 00:02:09,425 --> 00:02:12,245 and begin to start moving 57 00:02:12,625 --> 00:02:14,944 cases forcibly to the surgery center. In other 58 00:02:14,944 --> 00:02:16,625 words, maybe they're not even going to approve 59 00:02:16,625 --> 00:02:17,205 a case 60 00:02:17,504 --> 00:02:19,525 that could be done at a surgery center 61 00:02:19,960 --> 00:02:21,800 to be done at a hospital. I think 62 00:02:21,800 --> 00:02:25,099 that is going to help increase the expansion 63 00:02:26,040 --> 00:02:28,699 and help ASC leaders 64 00:02:29,319 --> 00:02:31,180 grow their business 65 00:02:31,719 --> 00:02:32,699 in any market. 66 00:02:33,365 --> 00:02:35,844 And from AI and robotic surgeries to advanced 67 00:02:35,844 --> 00:02:38,485 DHR systems, technology remains both a make or 68 00:02:38,485 --> 00:02:40,645 break factor and also a critical driver of 69 00:02:40,645 --> 00:02:42,805 ASC operations at scale. So how do you 70 00:02:42,805 --> 00:02:45,284 see deeper tech integration shaping the way ASCs 71 00:02:45,284 --> 00:02:47,444 deliver care and manage their business over the 72 00:02:47,444 --> 00:02:48,344 next few years? 73 00:02:49,500 --> 00:02:50,000 So 74 00:02:50,539 --> 00:02:51,360 that is 75 00:02:51,739 --> 00:02:54,299 very important, but I think that what we 76 00:02:54,299 --> 00:02:56,139 need to work on is try and get 77 00:02:56,139 --> 00:02:57,439 an all in one solution. 78 00:02:57,979 --> 00:03:00,159 So how can EHR systems 79 00:03:00,780 --> 00:03:03,500 fill the gaps that having two, three, four, 80 00:03:03,500 --> 00:03:04,319 five different 81 00:03:04,754 --> 00:03:07,895 electronic systems can fill. So expanding 82 00:03:08,754 --> 00:03:11,175 services so that people have one login, 83 00:03:11,715 --> 00:03:12,215 one 84 00:03:12,514 --> 00:03:14,854 place that they can do all the things 85 00:03:14,995 --> 00:03:16,514 that we need to do at a surgery 86 00:03:16,514 --> 00:03:19,254 center, I think, is going to 87 00:03:20,500 --> 00:03:23,780 lead that, quote, unquote, tech integration throughout the 88 00:03:23,780 --> 00:03:24,680 ASC space. 89 00:03:25,219 --> 00:03:27,540 And following up that with that, is there 90 00:03:27,540 --> 00:03:30,020 one technology or innovation in specific that stands 91 00:03:30,020 --> 00:03:31,639 out to you as especially transformative? 92 00:03:32,495 --> 00:03:34,495 Well, like you said, AI. Right? So the 93 00:03:34,495 --> 00:03:36,895 use of AI to streamline any process is 94 00:03:36,895 --> 00:03:38,495 going to be great. There's, 95 00:03:38,895 --> 00:03:41,775 softwares out there that are currently using scanning 96 00:03:41,775 --> 00:03:44,094 a document and then taking that document and 97 00:03:44,094 --> 00:03:47,215 digitally inputting the data to avoid manual data 98 00:03:47,215 --> 00:03:47,715 entry, 99 00:03:48,590 --> 00:03:49,090 which 100 00:03:49,709 --> 00:03:51,569 streamlines and saves time overall 101 00:03:52,030 --> 00:03:55,810 for administrative tasks throughout the surgery center. So 102 00:03:56,509 --> 00:03:57,969 using those steps of technology 103 00:03:58,269 --> 00:04:00,669 and, of course, AI, which is what everybody's 104 00:04:00,669 --> 00:04:02,644 talking about to maximize 105 00:04:03,025 --> 00:04:04,724 and streamline and save time. 106 00:04:05,344 --> 00:04:08,465 And with 60% of health systems considering ASC 107 00:04:08,465 --> 00:04:11,104 joint ventures and many ASCs already partnering with 108 00:04:11,104 --> 00:04:12,324 systems in their communities, 109 00:04:12,625 --> 00:04:15,020 what opportunities do you see for collaboration, whether 110 00:04:15,020 --> 00:04:17,420 with other providers or vendors, to strengthen patient 111 00:04:17,420 --> 00:04:20,860 care and operational efficiency? Well, I'd advise to 112 00:04:20,860 --> 00:04:22,939 try and do that and partner with your 113 00:04:22,939 --> 00:04:25,339 vendors on your own instead of joint ventures. 114 00:04:25,980 --> 00:04:29,365 But joint ventures can sometimes cause some some 115 00:04:29,904 --> 00:04:32,404 contention and can limit, physician, 116 00:04:33,824 --> 00:04:35,365 ability to work independently. 117 00:04:36,464 --> 00:04:37,685 And however, 118 00:04:37,985 --> 00:04:39,845 that can be helpful 119 00:04:40,145 --> 00:04:42,439 if you do partner and actually 120 00:04:43,300 --> 00:04:45,539 follow through on getting and saving money where 121 00:04:45,539 --> 00:04:46,680 you need to save money. 122 00:04:47,539 --> 00:04:50,339 However, I would always try to do any 123 00:04:50,339 --> 00:04:53,139 kind of partnering. So maximize any contract that 124 00:04:53,139 --> 00:04:54,839 you have, whether that's 125 00:04:56,154 --> 00:04:57,375 a particular vendor 126 00:04:57,675 --> 00:04:59,134 or an insurance company 127 00:04:59,675 --> 00:05:01,754 or anything that you wanna do within your 128 00:05:01,754 --> 00:05:04,254 in any, like, local health care 129 00:05:04,634 --> 00:05:07,355 facility group that you can partner with to 130 00:05:07,355 --> 00:05:09,834 anything to increase that that revenue or bottom 131 00:05:09,834 --> 00:05:11,810 dollar while saving money as 132 00:05:12,350 --> 00:05:14,270 well. And Nylene, is there anything we didn't 133 00:05:14,270 --> 00:05:15,949 touch on or any final thoughts you'd like 134 00:05:15,949 --> 00:05:17,569 to share as we wrap up our conversation? 135 00:05:18,270 --> 00:05:20,930 Yeah. Nothing. I would just say that ASC, 136 00:05:21,629 --> 00:05:22,129 transformation 137 00:05:22,589 --> 00:05:23,089 is 138 00:05:23,884 --> 00:05:26,524 ongoing, and we should all be excited for 139 00:05:26,524 --> 00:05:27,745 the future of health care. 140 00:05:28,045 --> 00:05:29,725 Wonderful. Well, thank you so much for joining 141 00:05:29,725 --> 00:05:31,485 me today. Again, we are recording live at 142 00:05:31,485 --> 00:05:33,725 the thirty first annual business and operations of 143 00:05:33,725 --> 00:05:34,225 ASCs. 144 00:05:34,685 --> 00:05:35,425 Thank you.