1 00:00:00,240 --> 00:00:02,980 Looking for a solution that helps alleviate administrative 2 00:00:03,199 --> 00:00:05,599 tasks for your staff and also helps your 3 00:00:05,599 --> 00:00:07,599 patients cover their out of pocket health care 4 00:00:07,599 --> 00:00:08,099 expenses? 5 00:00:08,480 --> 00:00:11,199 Find what you're looking for from CareCredit because 6 00:00:11,199 --> 00:00:13,919 CareCredit is a credit card and more. It's 7 00:00:13,919 --> 00:00:16,375 a helping hand for staff and a flexible 8 00:00:16,375 --> 00:00:19,434 payment solution for patients. For over thirty years, 9 00:00:19,574 --> 00:00:22,934 CareCredit, a Synchrony solution, has offered patients a 10 00:00:22,934 --> 00:00:25,894 credit card with promotional financing options to get 11 00:00:25,894 --> 00:00:27,894 the care they want while helping staff do 12 00:00:27,894 --> 00:00:30,649 what they do best, provide care. To learn 13 00:00:30,649 --> 00:00:32,929 more, visit carecredit.com 14 00:00:32,929 --> 00:00:34,789 forward slash beckerspodcast. 15 00:00:35,729 --> 00:00:37,649 This is Gracelyn Keller with the Becker's Healthcare 16 00:00:37,649 --> 00:00:39,729 Podcast, and we are recording live at the 17 00:00:39,729 --> 00:00:43,269 thirty first annual business and operations of ASCs. 18 00:00:43,825 --> 00:00:45,984 I'm currently joined by Carrie Marut, who is 19 00:00:45,984 --> 00:00:48,945 the administrator at Mentor Surgery Center. Carrie, thanks 20 00:00:48,945 --> 00:00:50,945 for joining us today. Let's kick off by 21 00:00:50,945 --> 00:00:52,385 having you share a little bit about yourself 22 00:00:52,385 --> 00:00:54,304 and your work in the ASC space. Well, 23 00:00:54,304 --> 00:00:56,225 first of all, thank you for having me. 24 00:00:56,545 --> 00:00:58,880 I started in the ASC space about five 25 00:00:58,880 --> 00:00:59,539 years ago. 26 00:00:59,920 --> 00:01:02,100 I was working at a large hospital 27 00:01:02,560 --> 00:01:03,060 organization 28 00:01:03,679 --> 00:01:06,180 running the operating room, same day surgery, 29 00:01:06,799 --> 00:01:07,620 pain management, 30 00:01:08,079 --> 00:01:11,280 endo, CS, all the things that, come in 31 00:01:11,280 --> 00:01:13,780 with the surgery space. The doctors recruited me 32 00:01:13,954 --> 00:01:16,034 to come over to the ASC side as 33 00:01:16,034 --> 00:01:18,295 a director of nursing and then the administrator 34 00:01:18,355 --> 00:01:20,834 shortly after that. And I've been there ever 35 00:01:20,834 --> 00:01:23,155 since. I'm an RN by trade, but love 36 00:01:23,155 --> 00:01:24,534 the administrative world. 37 00:01:25,075 --> 00:01:26,995 Wonderful. Well, thanks for taking the time to 38 00:01:26,995 --> 00:01:27,655 be here. 39 00:01:28,180 --> 00:01:29,560 And let's start our conversation 40 00:01:30,340 --> 00:01:32,819 talking about the ASC market. Because in The 41 00:01:32,819 --> 00:01:36,099 US, this is projected to reach 60,800,000,000.0 42 00:01:36,099 --> 00:01:37,140 by 2030 43 00:01:37,140 --> 00:01:39,780 and continues to experience strong year over year 44 00:01:39,780 --> 00:01:42,005 growth. So from your perspective, what are the 45 00:01:42,005 --> 00:01:44,564 most significant trends in market forces driving this 46 00:01:44,564 --> 00:01:47,625 expansion, and how should ASC leaders be preparing 47 00:01:47,685 --> 00:01:48,424 for today? 48 00:01:49,365 --> 00:01:51,125 I think a lot of the force that's 49 00:01:51,125 --> 00:01:51,625 driving 50 00:01:52,165 --> 00:01:55,465 the, expansion of ASCs are actually patients. 51 00:01:55,959 --> 00:01:58,599 You know, patients come into an ASC. It's 52 00:01:58,599 --> 00:02:00,920 a little bit more formal or less formal 53 00:02:00,920 --> 00:02:03,479 than a hospital space. They feel a little 54 00:02:03,479 --> 00:02:04,379 bit more comfortable 55 00:02:05,000 --> 00:02:06,299 with the atmosphere. 56 00:02:06,680 --> 00:02:08,759 It's a little less expensive when you look 57 00:02:08,759 --> 00:02:09,900 at their deductibles 58 00:02:10,425 --> 00:02:11,564 that they have to pay, 59 00:02:12,104 --> 00:02:14,525 and, it's actually way more efficient. 60 00:02:14,985 --> 00:02:15,485 So 61 00:02:15,784 --> 00:02:17,965 the partnership with larger hospitals 62 00:02:18,504 --> 00:02:20,985 and them looking out for the benefit of 63 00:02:20,985 --> 00:02:21,645 their patients, 64 00:02:22,104 --> 00:02:23,645 I feel like, is a is a huge 65 00:02:23,939 --> 00:02:26,360 factor. I think people should just be prepared 66 00:02:27,620 --> 00:02:30,019 to have a a higher rate of patients 67 00:02:30,019 --> 00:02:31,219 coming through their door, 68 00:02:31,539 --> 00:02:32,680 look at their turnovers, 69 00:02:33,060 --> 00:02:33,719 look at 70 00:02:34,099 --> 00:02:34,500 their, 71 00:02:35,219 --> 00:02:37,699 greeting the patients, and making the patients just 72 00:02:37,699 --> 00:02:39,400 feel as most comfortable as possible. 73 00:02:40,555 --> 00:02:41,055 Absolutely. 74 00:02:41,594 --> 00:02:44,574 And from AI and robotic surgeries to advanced 75 00:02:44,715 --> 00:02:45,935 EHR systems, 76 00:02:46,474 --> 00:02:48,875 technology remains both a make or break factor 77 00:02:48,875 --> 00:02:51,435 and a critical driver of ASC operations at 78 00:02:51,435 --> 00:02:53,680 scale. So how do you see deeper tech 79 00:02:53,680 --> 00:02:56,719 integration shaping the way ASCs deliver care and 80 00:02:56,719 --> 00:02:59,139 manage the business over the next few years? 81 00:03:00,000 --> 00:03:02,560 It's kind of funny. We, started out and 82 00:03:02,560 --> 00:03:04,960 when I became, administrator over at the ASC, 83 00:03:04,960 --> 00:03:07,040 we were actually charting on paper still, which 84 00:03:07,040 --> 00:03:09,905 I believe a lot of people still do. 85 00:03:10,125 --> 00:03:11,025 We've integrated, 86 00:03:11,485 --> 00:03:14,465 an EHR recently into our surgery center. 87 00:03:14,925 --> 00:03:15,425 And 88 00:03:16,764 --> 00:03:17,504 the actual 89 00:03:18,284 --> 00:03:20,764 time that the nurses get to spend with 90 00:03:20,764 --> 00:03:21,344 the patients 91 00:03:21,645 --> 00:03:23,810 went up because of the EHR. 92 00:03:24,510 --> 00:03:27,250 Everything is really nice. It's pretty much prepopulated 93 00:03:27,550 --> 00:03:29,710 for you in that. And it's a few 94 00:03:29,710 --> 00:03:31,950 questions and click of the button, and basically, 95 00:03:31,950 --> 00:03:34,430 your medical record is done. And so it 96 00:03:34,430 --> 00:03:35,490 allows the nurses 97 00:03:36,044 --> 00:03:38,044 to engage with the patients, talk to them 98 00:03:38,044 --> 00:03:39,965 a little bit more, make them feel more 99 00:03:39,965 --> 00:03:41,264 comfortable on the settings. 100 00:03:42,044 --> 00:03:44,525 We do not currently have robotics, but, I 101 00:03:44,525 --> 00:03:47,104 know just from past experience at the hospitals 102 00:03:47,165 --> 00:03:49,185 that robotics also is huge, 103 00:03:50,044 --> 00:03:52,400 in how quickly patients can get in and 104 00:03:52,400 --> 00:03:54,879 out and how less invasive some of the 105 00:03:54,879 --> 00:03:57,120 procedures can be. And so I think in 106 00:03:57,120 --> 00:03:58,900 the ASC space, it's also, 107 00:03:59,680 --> 00:04:02,080 a a great thing to have. I wish 108 00:04:02,080 --> 00:04:02,819 we did. 109 00:04:03,360 --> 00:04:04,020 But, unfortunately, 110 00:04:04,400 --> 00:04:06,000 we're love to grow a little bit more 111 00:04:06,000 --> 00:04:06,500 first. 112 00:04:06,855 --> 00:04:07,355 Absolutely. 113 00:04:08,135 --> 00:04:11,175 And with 60% of health systems considering ASC 114 00:04:11,175 --> 00:04:13,735 joint ventures and many ASCs already partnering with 115 00:04:13,735 --> 00:04:15,115 systems in their communities, 116 00:04:15,495 --> 00:04:17,895 what opportunities do you see for collaboration, whether 117 00:04:17,895 --> 00:04:20,235 with other providers or vendors to strengthen 118 00:04:20,689 --> 00:04:23,269 to strengthen patient care and operational efficiency? 119 00:04:24,529 --> 00:04:28,149 I think collaboration is important in any adventure, 120 00:04:28,449 --> 00:04:31,329 and ASC especially, whether it's with your vendors 121 00:04:31,329 --> 00:04:33,110 that you choose to help streamline 122 00:04:33,810 --> 00:04:34,709 your billing 123 00:04:35,250 --> 00:04:35,829 or collecting 124 00:04:37,305 --> 00:04:39,144 or anything in your space when it comes 125 00:04:39,144 --> 00:04:40,125 to supplies, 126 00:04:41,305 --> 00:04:44,185 how to make your operation more efficient, anything 127 00:04:44,185 --> 00:04:45,865 like that that you can do and you 128 00:04:45,865 --> 00:04:48,185 find a good partner who sees the same 129 00:04:48,185 --> 00:04:50,204 vision as you do, it's off, 130 00:04:50,759 --> 00:04:51,259 obviously, 131 00:04:51,560 --> 00:04:52,620 a greater experience 132 00:04:53,160 --> 00:04:54,139 for the patient. 133 00:04:54,680 --> 00:04:57,639 As far as, joint ventures go, it's always 134 00:04:57,639 --> 00:05:00,839 nice to have a partnership with a larger 135 00:05:00,839 --> 00:05:01,339 organization 136 00:05:01,720 --> 00:05:04,779 who can also drive patients to your ASC. 137 00:05:05,194 --> 00:05:05,914 And, honestly, 138 00:05:06,394 --> 00:05:08,555 it's it's just better for the patients. I 139 00:05:08,555 --> 00:05:10,894 mean, the experience, like I said earlier, 140 00:05:11,354 --> 00:05:12,095 the cost, 141 00:05:12,794 --> 00:05:14,735 to operate in an ASC versus, 142 00:05:15,194 --> 00:05:15,854 a hospital 143 00:05:16,235 --> 00:05:18,495 and getting those patients there and the procedures 144 00:05:18,634 --> 00:05:20,495 there that can be done in an ASC 145 00:05:20,899 --> 00:05:23,080 is just gonna make health care and patients, 146 00:05:23,460 --> 00:05:25,160 you know, just so much happier. 147 00:05:26,259 --> 00:05:28,500 Absolutely. Well, Carrie, thanks so much for joining 148 00:05:28,500 --> 00:05:30,259 me today. Is there anything we didn't touch 149 00:05:30,259 --> 00:05:32,100 on or any final thoughts you'd like to 150 00:05:32,100 --> 00:05:33,160 share on the podcast? 151 00:05:34,055 --> 00:05:34,854 I just really, 152 00:05:35,334 --> 00:05:36,615 appreciate being here. 153 00:05:36,935 --> 00:05:37,435 Thanks 154 00:05:37,814 --> 00:05:39,834 to Alec for having me from CareCredit. 155 00:05:40,534 --> 00:05:42,615 And, I hope that next year I'm able 156 00:05:42,615 --> 00:05:44,846 to do the same. Wonderful. Well, thanks so 157 00:05:44,846 --> 00:05:46,766 much. And again, we are recording live at 158 00:05:46,766 --> 00:05:49,166 the thirty first annual business and operations of 159 00:05:49,166 --> 00:05:50,786 ASCs. Thanks so much.