1 00:00:00,240 --> 00:00:02,980 Looking for a solution that helps alleviate administrative 2 00:00:03,199 --> 00:00:05,599 tasks for your staff and also helps your 3 00:00:05,599 --> 00:00:07,599 patients cover their out of pocket health care 4 00:00:07,599 --> 00:00:08,099 expenses? 5 00:00:08,480 --> 00:00:11,199 Find what you're looking for from CareCredit because 6 00:00:11,199 --> 00:00:13,919 CareCredit is a credit card and more. It's 7 00:00:13,919 --> 00:00:16,375 a helping hand for staff and a flexible 8 00:00:16,375 --> 00:00:19,434 payment solution for patients. For over thirty years, 9 00:00:19,574 --> 00:00:22,934 CareCredit, a Synchrony solution, has offered patients a 10 00:00:22,934 --> 00:00:25,894 credit card with promotional financing options to get 11 00:00:25,894 --> 00:00:27,894 the care they want while helping staff do 12 00:00:27,894 --> 00:00:30,649 what they do best, provide care. To learn 13 00:00:30,649 --> 00:00:32,929 more, visit carecredit.com 14 00:00:32,929 --> 00:00:34,309 forward slash beckerspodcast. 15 00:00:35,489 --> 00:00:37,489 This is Gracelyn Keller with the Becker's Healthcare 16 00:00:37,489 --> 00:00:39,250 Podcast, and we are live at the twenty 17 00:00:39,250 --> 00:00:42,549 second annual Spine Orthopedic and Pain Management Conference. 18 00:00:42,954 --> 00:00:45,994 I'm currently joined by doctor Vinay Belamkar, who 19 00:00:45,994 --> 00:00:48,554 is the CEO at Apollo Pain Center. So 20 00:00:48,554 --> 00:00:50,795 thank you so much for being here. Let's 21 00:00:50,795 --> 00:00:52,714 start off by having you introduce yourself a 22 00:00:52,714 --> 00:00:54,234 little bit further and tell us more about 23 00:00:54,234 --> 00:00:55,214 your role and organization. 24 00:00:55,929 --> 00:00:57,770 Oh, thank you for having me. This is 25 00:00:57,770 --> 00:00:58,670 a great conference. 26 00:00:59,130 --> 00:01:01,049 I look forward to it every year. I'm 27 00:01:01,049 --> 00:01:04,409 a solo interventional pain provider in, located in 28 00:01:04,409 --> 00:01:05,629 Indianapolis, Indiana. 29 00:01:06,090 --> 00:01:08,010 Started my practice about five years ago in 30 00:01:08,010 --> 00:01:09,069 the middle of COVID. 31 00:01:09,965 --> 00:01:11,265 Before that, I was a hospital 32 00:01:11,564 --> 00:01:12,064 based, 33 00:01:12,525 --> 00:01:13,025 provider. 34 00:01:13,644 --> 00:01:15,584 I provide comprehensive pain management 35 00:01:16,284 --> 00:01:16,784 for 36 00:01:17,244 --> 00:01:19,424 pretty much all comers. That's my niche is 37 00:01:19,965 --> 00:01:22,204 not turn away any patients saying, oh, you're 38 00:01:22,204 --> 00:01:24,170 a I only do this kind of pain 39 00:01:24,170 --> 00:01:26,430 or that kind of pain. So we see 40 00:01:26,569 --> 00:01:29,129 everything from some medication management all the way 41 00:01:29,129 --> 00:01:30,189 to cancer pain, 42 00:01:30,810 --> 00:01:32,349 the more advanced interventions, 43 00:01:32,890 --> 00:01:33,790 things like that. 44 00:01:34,250 --> 00:01:35,390 So it's been a challenging, 45 00:01:36,250 --> 00:01:37,629 few years trying to 46 00:01:38,475 --> 00:01:41,135 address all the broad spectrum of chronic pain. 47 00:01:41,674 --> 00:01:42,174 Absolutely. 48 00:01:42,795 --> 00:01:45,034 And let's start our conversation with what trends 49 00:01:45,034 --> 00:01:46,795 or shifts you're currently seeing right now in 50 00:01:46,795 --> 00:01:48,954 the industry that you think are most important 51 00:01:48,954 --> 00:01:50,655 for leaders to pay attention to. 52 00:01:51,370 --> 00:01:53,930 So from a chronic pain perspective, you know, 53 00:01:53,930 --> 00:01:54,670 it's still 54 00:01:55,210 --> 00:01:56,750 the, biggest problem 55 00:01:57,049 --> 00:01:59,370 patients face, and there are more chronic pain 56 00:01:59,370 --> 00:02:01,710 patients than diabetes, heart disease, 57 00:02:02,090 --> 00:02:03,150 cancer combined. 58 00:02:03,689 --> 00:02:05,070 But what I'm seeing is 59 00:02:06,225 --> 00:02:08,084 chronic pain gets a lip service 60 00:02:08,385 --> 00:02:09,365 and the multidisciplinary 61 00:02:09,745 --> 00:02:10,245 approach. 62 00:02:10,544 --> 00:02:11,365 But the way 63 00:02:11,665 --> 00:02:14,085 the reimbursement is going and how 64 00:02:15,985 --> 00:02:17,665 the payment structure is set up and the 65 00:02:17,665 --> 00:02:19,585 service structure is set up, the care is 66 00:02:19,585 --> 00:02:20,324 very fragmented. 67 00:02:21,140 --> 00:02:24,120 And getting a more comprehensive, multidisciplinary 68 00:02:24,500 --> 00:02:26,920 approach to chronic pain has been a challenge. 69 00:02:27,780 --> 00:02:29,719 Of course, we're all struggling with the 70 00:02:30,340 --> 00:02:31,080 the reimbursement 71 00:02:31,620 --> 00:02:32,120 environment, 72 00:02:32,980 --> 00:02:33,719 the inflationary 73 00:02:34,020 --> 00:02:36,754 cost, and also the cost being transferred on 74 00:02:36,754 --> 00:02:38,635 to the patients. So that seems to be 75 00:02:38,635 --> 00:02:39,175 the biggest, 76 00:02:40,514 --> 00:02:41,014 challenge. 77 00:02:41,395 --> 00:02:43,235 I call it the best of times and 78 00:02:43,235 --> 00:02:44,935 the worst of times kind of 79 00:02:47,090 --> 00:02:47,590 boundary 80 00:02:47,969 --> 00:02:49,009 because most patient 81 00:02:50,050 --> 00:02:51,509 honestly, from a medical, 82 00:02:51,969 --> 00:02:52,469 technological 83 00:02:52,770 --> 00:02:54,610 science standpoint, this is the best time for 84 00:02:54,610 --> 00:02:56,530 chronic pain. We have got I would not 85 00:02:56,530 --> 00:02:58,469 have imagined all the services 86 00:02:58,930 --> 00:03:01,574 and treatment options we have today and actually 87 00:03:01,574 --> 00:03:03,754 treat and cure pain. But also, 88 00:03:04,215 --> 00:03:05,275 at the same time, 89 00:03:05,735 --> 00:03:08,134 the limitations placed by payers and things like 90 00:03:08,134 --> 00:03:10,694 that is the most extreme at any time, 91 00:03:10,694 --> 00:03:12,854 it looks like. So I call it the 92 00:03:12,854 --> 00:03:14,955 best of times, worst of times, pondering. 93 00:03:16,129 --> 00:03:18,530 Absolutely. And let's also touch on staffing and 94 00:03:18,530 --> 00:03:20,770 workforce challenges as these continue to be a 95 00:03:20,770 --> 00:03:23,490 concern across health care. So how is your 96 00:03:23,490 --> 00:03:26,210 organization navigating these pressures, and what strategies have 97 00:03:26,210 --> 00:03:27,189 you seen work well? 98 00:03:27,615 --> 00:03:28,115 So, 99 00:03:28,974 --> 00:03:31,555 we are definitely, the staffing, 100 00:03:31,855 --> 00:03:34,034 especially right after COVID, has been a challenge 101 00:03:34,094 --> 00:03:36,335 at multiple levels. I've been trying to find 102 00:03:36,335 --> 00:03:36,835 good, 103 00:03:37,215 --> 00:03:39,855 mid level providers, like advanced practice providers, has 104 00:03:39,855 --> 00:03:40,675 been a challenge. 105 00:03:40,974 --> 00:03:42,275 Also, just the regular 106 00:03:42,689 --> 00:03:44,789 medical assistants and the day to day, 107 00:03:45,810 --> 00:03:47,509 operations has been a struggle. 108 00:03:47,810 --> 00:03:49,250 One of the ways we have addressed that 109 00:03:49,250 --> 00:03:50,789 is trying more and more, 110 00:03:51,330 --> 00:03:51,830 virtual 111 00:03:52,209 --> 00:03:53,509 assistance, the virtual 112 00:03:54,209 --> 00:03:54,709 remote 113 00:03:55,265 --> 00:03:55,765 billing 114 00:03:56,385 --> 00:03:57,205 type things. 115 00:03:57,985 --> 00:03:59,745 So it's a balance. We're trying to make 116 00:03:59,745 --> 00:04:00,965 it more of a hybrid. 117 00:04:01,985 --> 00:04:02,564 But being 118 00:04:03,105 --> 00:04:05,265 a hands on practice, you need people in 119 00:04:05,265 --> 00:04:05,765 place. 120 00:04:06,224 --> 00:04:09,205 Being in a city surrounded by multiple large 121 00:04:09,930 --> 00:04:11,870 organizations like hospital based, 122 00:04:12,490 --> 00:04:14,969 payers, there's always a competition to get good 123 00:04:14,969 --> 00:04:17,290 employees. So that's been a challenge. So we're 124 00:04:17,290 --> 00:04:19,550 trying to look at catching them early 125 00:04:19,850 --> 00:04:21,069 and highlighting 126 00:04:21,529 --> 00:04:23,610 the advantages of a small practice where they 127 00:04:23,610 --> 00:04:24,350 get more, 128 00:04:25,064 --> 00:04:26,925 hands on. They have 129 00:04:27,464 --> 00:04:30,024 much bigger role in patient care rather than 130 00:04:30,024 --> 00:04:32,444 being pigeonholed in, like, a big institution 131 00:04:33,224 --> 00:04:33,724 where 132 00:04:34,104 --> 00:04:36,985 they're, like, allowed only seven things, and they're 133 00:04:36,985 --> 00:04:38,824 pigeonholed, and they stay there for a long, 134 00:04:38,824 --> 00:04:39,564 long time. 135 00:04:39,870 --> 00:04:41,870 So with a practice like Mann, people can 136 00:04:41,870 --> 00:04:43,490 grow, develop professionally, 137 00:04:43,790 --> 00:04:46,050 and have a lot more, I guess, satisfaction 138 00:04:46,110 --> 00:04:48,350 in in my opinion. And people seem to 139 00:04:48,350 --> 00:04:49,330 respond to that. 140 00:04:49,790 --> 00:04:52,209 And as outpatient care continues to grow, 141 00:04:52,774 --> 00:04:55,115 how do you see the role of ASCs 142 00:04:55,415 --> 00:04:57,835 evolving within the broader health care ecosystem? 143 00:04:58,935 --> 00:04:59,435 So 144 00:04:59,895 --> 00:05:01,035 ASCs, I think, 145 00:05:01,574 --> 00:05:02,235 the way, 146 00:05:03,014 --> 00:05:04,694 having worked in a hospital for a long 147 00:05:04,694 --> 00:05:05,194 time, 148 00:05:06,295 --> 00:05:07,849 I think that ASCs 149 00:05:08,149 --> 00:05:09,610 seem like to be poised 150 00:05:10,310 --> 00:05:12,169 to play a very important role 151 00:05:12,789 --> 00:05:13,289 in 152 00:05:13,669 --> 00:05:15,990 delivering health care in these days. I mean, 153 00:05:15,990 --> 00:05:17,990 the things we do in ASCs today are 154 00:05:18,149 --> 00:05:20,569 were unheard of even ten, fifteen years ago. 155 00:05:20,949 --> 00:05:23,884 And I think the patients enjoy that. They 156 00:05:23,884 --> 00:05:24,384 like 157 00:05:25,404 --> 00:05:27,485 the immediacy and the quality of care they 158 00:05:27,485 --> 00:05:27,985 get. 159 00:05:28,365 --> 00:05:31,884 And, also, definitely, the cost savings from a 160 00:05:31,884 --> 00:05:32,704 good ASC 161 00:05:33,324 --> 00:05:33,824 is, 162 00:05:34,284 --> 00:05:36,464 I think, critical. I think going forward, 163 00:05:37,039 --> 00:05:39,680 I see more and more ASCs being a 164 00:05:39,680 --> 00:05:40,660 part of the solution. 165 00:05:41,519 --> 00:05:43,379 And then as we round out our conversation, 166 00:05:43,600 --> 00:05:47,120 many organizations are exploring new technologies, partnerships, or 167 00:05:47,120 --> 00:05:49,605 care models to improve efficiency and outcomes. So 168 00:05:49,605 --> 00:05:51,764 are there any innovations or initiatives that you've 169 00:05:51,764 --> 00:05:53,225 found particularly promising? 170 00:05:54,084 --> 00:05:54,824 So I think 171 00:05:55,204 --> 00:05:57,925 we can't talk about any advance of disruption 172 00:05:57,925 --> 00:05:59,305 without talking about AI. 173 00:05:59,605 --> 00:06:01,545 So that's kind of something we're exploring, 174 00:06:02,644 --> 00:06:03,384 from simple 175 00:06:04,029 --> 00:06:04,529 documentation 176 00:06:04,910 --> 00:06:06,930 to all the way to RCM and, 177 00:06:08,110 --> 00:06:09,970 patient experience management. 178 00:06:10,830 --> 00:06:12,589 As a small practice, it becomes a little 179 00:06:12,589 --> 00:06:14,910 bit more challenging, but I think that's down 180 00:06:14,910 --> 00:06:16,589 the pipe, and we'll all be dealing with 181 00:06:16,589 --> 00:06:17,089 that. 182 00:06:17,595 --> 00:06:18,095 The 183 00:06:18,475 --> 00:06:19,375 other efficiencies 184 00:06:19,995 --> 00:06:22,654 are, I think, patients being more and more 185 00:06:23,115 --> 00:06:24,995 involved in their own care. I think it 186 00:06:25,115 --> 00:06:26,495 it's been where 187 00:06:27,514 --> 00:06:30,095 patients were trained that somebody else is responsible 188 00:06:30,235 --> 00:06:32,379 for their health care. And I think people 189 00:06:32,379 --> 00:06:34,539 are starting to realize the out of pocket 190 00:06:34,539 --> 00:06:36,139 cost and what they're doing. I think that's 191 00:06:36,139 --> 00:06:36,639 helping 192 00:06:37,019 --> 00:06:37,919 in many ways, 193 00:06:38,379 --> 00:06:39,839 to provide better care. 194 00:06:40,379 --> 00:06:40,879 And 195 00:06:41,259 --> 00:06:41,919 the other, 196 00:06:42,860 --> 00:06:43,360 promising, 197 00:06:44,379 --> 00:06:44,879 areas 198 00:06:45,180 --> 00:06:46,319 just to the payer, 199 00:06:47,345 --> 00:06:49,524 the payment reimbursement structure is 200 00:06:49,824 --> 00:06:53,024 the conventional insurance based models are getting tighter 201 00:06:53,024 --> 00:06:55,524 and tighter, and both employers, 202 00:06:56,384 --> 00:06:59,045 patients, and independent doctors like ourselves, 203 00:06:59,584 --> 00:07:00,165 the practices 204 00:07:00,670 --> 00:07:03,389 are looking at alternate models of payment, like 205 00:07:03,389 --> 00:07:04,129 debt care, 206 00:07:04,830 --> 00:07:05,330 working 207 00:07:06,110 --> 00:07:07,970 with employees and employers 208 00:07:08,350 --> 00:07:09,970 and providing true value. 209 00:07:10,750 --> 00:07:12,750 Because right now with the conventional model, we're 210 00:07:12,750 --> 00:07:15,170 paying so much for administrative cost and 211 00:07:15,504 --> 00:07:16,004 unnecessary 212 00:07:16,865 --> 00:07:19,745 diversion to profits and other things. So I 213 00:07:19,745 --> 00:07:20,245 think 214 00:07:21,024 --> 00:07:23,584 this is pushing people more towards value based 215 00:07:23,584 --> 00:07:25,504 care. And that's by that, I mean, true 216 00:07:25,504 --> 00:07:27,904 value based where the value is decided by 217 00:07:27,904 --> 00:07:29,285 the employer and the 218 00:07:29,740 --> 00:07:31,599 patients who are actually paying for it. 219 00:07:32,459 --> 00:07:34,379 Absolutely. Well, thank you so much for taking 220 00:07:34,379 --> 00:07:35,659 the time to be here. Is there anything 221 00:07:35,659 --> 00:07:37,099 else you'd like to share that we didn't 222 00:07:37,099 --> 00:07:37,919 touch on today? 223 00:07:38,539 --> 00:07:40,539 I think you, touched on most of the 224 00:07:40,539 --> 00:07:42,800 issues we're dealing with today. But 225 00:07:43,259 --> 00:07:45,425 like I said, it's an exciting time to 226 00:07:45,425 --> 00:07:47,685 be in the health care profession. The technology, 227 00:07:47,824 --> 00:07:50,004 not just in pain, is just exploding. 228 00:07:50,544 --> 00:07:52,544 And we I think we will figure out 229 00:07:52,544 --> 00:07:54,144 how to pay for this and how to 230 00:07:54,144 --> 00:07:56,245 take care of patients in the long run. 231 00:07:56,669 --> 00:07:59,069 Wonderful. Well, thank you again, for being on 232 00:07:59,069 --> 00:08:01,149 the Becker's Healthcare podcast, and we are recording 233 00:08:01,149 --> 00:08:03,250 live at the twenty second annual Spine Orthopedic 234 00:08:03,310 --> 00:08:05,789 and Pain Management Conference. Thank you. It's my 235 00:08:05,789 --> 00:08:06,289 pleasure.