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This is Alan Condon with the Becker's

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ASC Podcast,

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and I'm thrilled to be joined today by

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Angie Jimenez, the CEO

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of Puerto Rico ASC Holding,

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which I believe manages three ambulatory surgery centers.

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Angie, a real pleasure to have you on

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the podcast with us today. Delighted to dive

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into this discussion and hear a little bit

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more about your you and your company.

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But before we do, can you kind of

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give us a little bit more insight into

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your role and your background at Puerto Rico

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ASC Holding?

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Sure, Alan. First, thank you a lot for

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having me,

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here with you. It's a real pleasure.

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Again, I will I will do a short

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disclosure.

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English is not my first language, but I

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will try to do my best. So sorry

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my pronunciation.

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As you mentioned, my name is Angie Jimenez

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Gonzalez, and I serve as the CEO and

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administrator of Puerto Rico Ambulatory

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Holding Company.

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I start my professional career as an ophthalmic

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technician. So I'm very passionate about eye surgery.

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Later I finished a bachelor degree in health

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sciences with a concentration in administration

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and began working as a clinical instructor

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in the School of Health Related Professional at

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the Medical Sciences Campus in the University of

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Puerto Rico.

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While I was working there, I complete a

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master degree in public health education

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and also I meet my current employer.

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I start my role managing a LASIK center.

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And from there, twenty years ago, the idea

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of developing an outstanding ASC was born,

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and I was asked to complete a master

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degree in health service administration to become a

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licensed administrator and be in charge of that

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development.

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So at Puerto Rico SC, my major responsibility

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is growth and oversee the operation of our

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network. Currently, we have three ambulatory surgical centers

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and collectively we are supported by a talented

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team of 100 surgeons,

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10 anesthesiologists,

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and 110

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dedicated

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employees.

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Let me talk to you a little bit

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about our three centers.

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Our first center is VISTA.

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It's a single specialty ophthalmic facility with four

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ORs.

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VISTA perform eleven thousand cases a year annually.

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The second center is named CALMA.

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It was acquired last year and is a

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multi specialty

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facility with two hours

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currently focused

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mainly on ophthalmology

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and some pain management procedures.

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We have grown its facility to 3,000 cases

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by the end of twenty twenty four.

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And here we are working

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for a full remodelation of the facility to

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develop a new AR, bringing the center with

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a total of OR to three.

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And our third facility is Kawas ASC. It's

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a state of the art multi specialty center

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with six ORs offering services across,

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ophthalmology,

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ENT,

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urology,

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podiatry

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and orthopedics.

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Here what sets us apart is our

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pioneer ambulatory total joint replacement program.

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Actually we are the first and only ASC

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in Puerto Rico performing those procedures.

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This facility, Kawas ASC performed over 7,000 cases

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last year and the total joint replacement

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program since its inception three years ago has

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performed more than 1,600

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cases.

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So that's basically,

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my background and my role at Puerto Rico

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ISE.

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Yeah. Fantastic. No. Thank you so much for

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the breakdown, not just of of your role,

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but also your makeup of your company as

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well. So really, really busy by the sounds

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of things. But between those three different ASCs,

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a hundred surgeons, I believe you said 10

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anesthesiologists,

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numerous employees as well, and perform thousands

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of cases a year between those three centers.

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It sounds like a very busy, very challenging,

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but exciting operation,

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Angie.

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Do you mind talking to me about

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what are kind of the two or three

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kind of key trends

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that you're paying most attention to in the

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a s ASC space today?

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Sure.

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For sure, it is. My my job is

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super,

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funny. I enjoy my my I work and

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and I love what I do. So seems

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to be busy, but I'm I'm truly happy

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about having a lot of people that helps

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doing our our job. So, yeah, it's it's

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it's very funny and very and very excited.

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Regarding the trends that you are mentioning that

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we are following,

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I think that the health care industry is

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evolving at an unprecedented pace and several trends

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are capturing my attention. I will set first,

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of course, the shift toward outpatient care. We

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know,

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that advances in technology,

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anesthesia,

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and surgical techniques,

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are enabling more complex procedure to transitioning from

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hospital to ASC.

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We are currently exploring the integration of cardiovascular

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and spine procedures into a four facility that

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we are developing right now.

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A multi special DIC

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designated with a hospitality component to attract medical

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tourism patients.

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I will say that another trend that I'm

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looking,

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closely is the workforce

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challenge.

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As in the state, the shortage of skilled

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health care professionals,

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including nurses and surgical technicians,

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remain a significant challenge to us.

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Here to address these, we have implemented

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strategies like offering competitive pays,

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scholarships,

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flexible scales, and fostering a supportive work culture

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to retain

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our top talent personnel.

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And I will say that the third will

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be,

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the adoption of artificial intelligence.

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I think artificial intelligence is transforming the industry

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and particularly in areas like medical billing and

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revenue cycle management.

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It's streamlined process, reduced errors, enhanced efficiency, allowing

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facilities to focus on what really cares, you

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know, is the is the patient care.

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So even though we have not

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adopted any of this, technology

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yet, We are very vigilant to these updates

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on on this matter. I will say that

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will be the three things.

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Yeah. I think I think one kind of

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follow-up question that I'd be really interested in

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and no doubt our our listeners would be

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interested in is when you'd mentioned about,

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medical tourism patients, I believe

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what what specialties

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would those medical tourism patients be most interested

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in? Kind of can you share how you're

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planning to attract more medical tourism patients? Do

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they come primarily from The US, Canada, or

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other countries? Be curious to hear about that.

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Yes. We are focusing on orthopedic patients,

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basically,

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because of our joint replacement program.

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Actually, we are super about we are super

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excited about a recent strategic alliance that we

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did with the Medical Tourism Association

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and the launch of a platform. It's the

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name of the platform is Better Platform in

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partnership with Mastercard.

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And within that is a significant

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milestone for all because we are hoping this

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collaboration position Puerto Rico

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as a premier destination for medical tourism

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patients from the mainline and from the Caribbean

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Islands.

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Mhmm.

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Interesting. Okay. That that's certainly,

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an exciting and interesting aspect of your ASC.

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What are you most excited about, Angie, when

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you think about, the future of your company

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ASCs?

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Yeah. Of course.

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I will say it again, this this, strategic

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alliance with the Medical Tourism Association, we are

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very excited about that. And we are also

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focused in the development of our fourth center,

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Santurce ASC.

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It would be

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a multi specialty

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facility that will

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turn us as the great manager in Puerto

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Rico of different facilities.

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And we are also exploring new merger and

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acquisitions

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opportunities both within Puerto Rico

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and beyond to continue expanding our our network.

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Fantastic. And that kind of ties directly into

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my last question here. It sounds like to

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you to your point, you you're very busy,

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but you absolutely love it. Busy is great.

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You work with a fantastic team of people

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around you. It sounds like orthopedics,

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cardiovascular

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care. You're working on your fourth,

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ASC, I believe you said as well. Medical

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tourism is a big component.

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How are you thinking about a lot of

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growth there already, but how are you thinking

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about growth of twelve months? Is there anything

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else you want to expand on there?

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Yes. I mean, I will say that,

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our growth strategy over the next year, I

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will say that it's focused on three areas,

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expanding our services,

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enhancing patient outcomes,

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and positioning Puerto Rico as a leader in

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medical tourism. For example, for expanding our services,

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I already told you that we are working

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on our first third of the art,

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development.

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This facility,

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we are we are targeting to to include

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the cardiovascular and spine procedure for offering patient

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advanced care that is, you know, traditionally traditionally

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available mainly at hospital.

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And of course, we are looking into adding

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the hospitality component to

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tourism patients.

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Also at Kawas ISD, one of our centers,

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we are we are working into

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adding an extra OR.

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So at the end of the year, we

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hope to end with seven ORs.

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And at CALMA,

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one other of the center, we are working

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for developing an extra OR also to bring

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the facility to three ORs. So in summary,

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we are managing right now 12

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ORs between the three centers.

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And in the next twelve months, we will

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have over

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14

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facilities and hopefully six under development with this

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new center.

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The other area, which is enhancing our patients'

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outcome by straightening

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the total joint replacement program,

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for us this pioneer program will remain the

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centerpiece of our growth.

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We aim to obtain additional

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standing with the program certification

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and increase our volume while maintaining exceptional outcomes

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and patient satisfaction

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that has made it a benchmark here in

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Puerto Rico Science. We are the only facility

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doing this in the ambulatory field.

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And I will say that,

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for growing in the next twelve months, we

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are,

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building this strategic partnership with Mastercard.

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Sorry. With the Medical Tourism Association in collaboration

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with Mastercard,

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we will focus to leveraging

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this alliance to attract international patients and further

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establish Puerto Rico, as I mentioned before, as

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a premier destination for high quality

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surgical

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care. Mhmm. It sounds like certainly a lot

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going on. A very exciting time certainly,

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for you and your team. I I know

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I said last question, but I had one

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last last question. I promise that's what I'm

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talking about.

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I I think think we I imagine with

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with the opening of this, new ASC, these

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new OORs, no doubt you'll be adding more

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physicians, more surgeons.

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I think one challenge that we hear from

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ASCs, particularly within the on the Mainland in

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The US, is how difficult they have found

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it recently to attract,

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retain some of these

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latest and greatest physicians coming out of fellowships

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and and residencies and whatnot.

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Are you facing similar challenges, or are you

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not not seeing that as much in Puerto

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Rico? It sounds like you've got a fantastic

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team there, a ton of growth. Are you

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looking to attract any physicians from the Mainland

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or is it from Puerto Rico or you're

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kind of casting a wide net?

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Yeah. Basically,

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I think that Puerto Rico

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is the same as The States. I mean,

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we are we are suffering because we need

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more,

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specialized care and and, of course, more surgeon.

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I think we are lucky that, our physicians

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train basically on the state universities

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and they they they want to come back

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to Puerto Rico.

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And like they want to come back to

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Puerto Rico, one thing that I will say

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that has been easy for us

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is that

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surgeons are already

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used to train in this ambulatory

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surgical setting. And they would when they come

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back to Puerto Rico,

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they are super excited that they can have

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the type of facility that they train in

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Puerto Rico. Because, you know, that,

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it was there there there are not that

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many surgical centers in Puerto Rico. Basically, all

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the centers are

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almost single specialty. There is a lot of

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eye centers,

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urology,

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gastroenterology.

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But mostly specialty centers, there are not that

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many. So,

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seems to be difficult, but for us has

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been a blast that the doctors

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really want to come

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back to Puerto Rico and that are already

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has been used to train in this type

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of facility

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in The States.

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Yeah. I just recently had a a trip

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to San Juan and absolutely loved it. The

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people, the culture, the food, so I can

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see why they wanna come back.

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Angie, it's been We are in paradise. Remember?

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We are in the tropical weather. No no

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no snow. You know, it's it's it's a

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blessing living here. Yes. Yeah. Yeah. I know

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they'll be back sometime soon. Angie, I really,

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really appreciate,

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you taking the time to speak with us.

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It's been a fascinating conversation.

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Sounds like a ton of exciting things coming

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down the line for you and your team.

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Congratulations on all your hard work, and I

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look forward to catching up with you again

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down the line.

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Sure. Thank you.