This is Rosie Talaga with the Becker's Healthcare
podcast.
Today, I'm thrilled to be joined by doctor
Amy Miller, administrator of Lido Surgical Institute, to
talk about some of the biggest trends in
the ASC industry.
Doctor Miller, it's a pleasure to have you
on the podcast today. Can you please take
a moment to introduce yourself and your work
in the industry? Yeah. My name is, Amy
Miller. I work for I'm the administrator for
Lido Surgical Institute.
I've been there for about 10 years now
working with doctor Amy Bandy, who's the owner
and operator of Lido Surgical Institute.
We are one of the smaller ASCs. I
think here at Becker's,
we do specialize in plastic and reconstructive surgery.
So we're happy to be here. Thanks for
having me. Thank you. We're happy you can
be here as well.
So our first question is regarding the statistic
that ASC volume across the country is expected
to increase by 16%
by 2032.
With this growth, what are the most pressing
challenges to maintaining a positive patient experience?
I think the most pressing challenges as we've
realized during COVID,
are going to be, you know, staffing, preventing
burnout,
keeping up on volume of supplies. I mean,
as you know, we've we've had natural disasters
that have impacted Baxter and other
of our supplies that have come into the
practice. So just being able to keep up
on top of those, making sure that we
are
able to maintain that center of care for
our patients is going to be the biggest,
I think, goal moving forward. Absolutely.
And looking at those challenges, what strategies have
worked for your organization with tackling these challenges,
and what's one recommendation
you would have for health care leaders to
stay ahead?
I think the biggest thing with tackling these
challenges is going to be creating a positive
work environment.
As administrators
and as leaders in the health care world,
we need to make sure that we are
creating a positive work environment, making sure everyone's
included,
making sure that we have multiple leaders that
of our staff that can come to us,
and making sure that we are just having
an open line of communication. Because as we
grow, our biggest
allies and advocates are going to be our
employees.
The next biggest thing I think is being
overly stocked and making sure that we have,
you know, 3 to 4 months worth of
supplies available and making sure that,
we are ahead of any supply issues that
may come down the chain as well.
That's great. Thank you so much. And
looking more at the financial aspects,
how can leaders ensure their staff are well
equipped to help patients navigate these financial aspects
of their care? And how does this benefit
patient to provider relationships?
So I think as a broad spectrum, I
mean, we are cash basis.
But as a broad spectrum, I think leaning
on billing partners,
such as insurance companies or billing,
using our billing insurance providers
or cash based patients, allowing them to be
prepared prior to the visit,
with the provider
to helping to relieve any tension in the
patient provider relationship.
As we know, with the state of the
economy,
money is something that most people don't wanna
talk about. So I think having that open
communication ahead of time is going to be
providing options prior to alleviate any new information
to the patient, and then it allows them
to prepare on time. Mhmm. Communication
financially
as well as relating back to the communication
you said between your teammates. That's great.
Lastly, is there anything that you're that's at
top of mind right now in the ASC
industry that we didn't talk about that you'd
like to add?
I don't think so, honestly. I think that,
you know, Becker's has done a really great
job, and you guys have always very thorough
and make sure that you guys are ahead
of the game when it comes to these
kind of questions. Thank you so much, and
we appreciate you taking the time to speak
with us today and at the meeting. And
we hope to see you soon in the
future and connect with you moving forward. Thank
you. Have a great day. You too.