1 00:00:00,080 --> 00:00:02,480 This is Rosie Talaga with the Becker's Healthcare 2 00:00:02,480 --> 00:00:02,980 podcast. 3 00:00:03,359 --> 00:00:05,279 Today, I'm thrilled to be joined by doctor 4 00:00:05,279 --> 00:00:08,800 Amy Miller, administrator of Lido Surgical Institute, to 5 00:00:08,800 --> 00:00:10,480 talk about some of the biggest trends in 6 00:00:10,480 --> 00:00:11,539 the ASC industry. 7 00:00:12,095 --> 00:00:13,775 Doctor Miller, it's a pleasure to have you 8 00:00:13,775 --> 00:00:16,095 on the podcast today. Can you please take 9 00:00:16,095 --> 00:00:18,095 a moment to introduce yourself and your work 10 00:00:18,095 --> 00:00:20,654 in the industry? Yeah. My name is, Amy 11 00:00:20,654 --> 00:00:23,135 Miller. I work for I'm the administrator for 12 00:00:23,135 --> 00:00:24,435 Lido Surgical Institute. 13 00:00:25,170 --> 00:00:26,850 I've been there for about 10 years now 14 00:00:26,850 --> 00:00:29,589 working with doctor Amy Bandy, who's the owner 15 00:00:29,890 --> 00:00:32,310 and operator of Lido Surgical Institute. 16 00:00:32,690 --> 00:00:34,690 We are one of the smaller ASCs. I 17 00:00:34,690 --> 00:00:35,909 think here at Becker's, 18 00:00:36,289 --> 00:00:39,030 we do specialize in plastic and reconstructive surgery. 19 00:00:39,425 --> 00:00:40,625 So we're happy to be here. Thanks for 20 00:00:40,625 --> 00:00:42,304 having me. Thank you. We're happy you can 21 00:00:42,304 --> 00:00:43,204 be here as well. 22 00:00:43,745 --> 00:00:46,885 So our first question is regarding the statistic 23 00:00:47,024 --> 00:00:50,325 that ASC volume across the country is expected 24 00:00:50,385 --> 00:00:51,925 to increase by 16% 25 00:00:52,625 --> 00:00:53,445 by 2032. 26 00:00:54,509 --> 00:00:56,509 With this growth, what are the most pressing 27 00:00:56,509 --> 00:00:59,329 challenges to maintaining a positive patient experience? 28 00:01:00,109 --> 00:01:02,030 I think the most pressing challenges as we've 29 00:01:02,030 --> 00:01:03,250 realized during COVID, 30 00:01:03,710 --> 00:01:05,969 are going to be, you know, staffing, preventing 31 00:01:06,030 --> 00:01:06,530 burnout, 32 00:01:07,215 --> 00:01:09,135 keeping up on volume of supplies. I mean, 33 00:01:09,135 --> 00:01:11,314 as you know, we've we've had natural disasters 34 00:01:11,375 --> 00:01:13,555 that have impacted Baxter and other 35 00:01:13,855 --> 00:01:15,454 of our supplies that have come into the 36 00:01:15,454 --> 00:01:17,614 practice. So just being able to keep up 37 00:01:17,614 --> 00:01:19,614 on top of those, making sure that we 38 00:01:19,614 --> 00:01:20,114 are 39 00:01:20,439 --> 00:01:22,200 able to maintain that center of care for 40 00:01:22,200 --> 00:01:23,819 our patients is going to be the biggest, 41 00:01:24,599 --> 00:01:27,019 I think, goal moving forward. Absolutely. 42 00:01:27,719 --> 00:01:31,159 And looking at those challenges, what strategies have 43 00:01:31,159 --> 00:01:34,060 worked for your organization with tackling these challenges, 44 00:01:34,280 --> 00:01:35,805 and what's one recommendation 45 00:01:36,265 --> 00:01:37,944 you would have for health care leaders to 46 00:01:37,944 --> 00:01:38,605 stay ahead? 47 00:01:39,545 --> 00:01:41,784 I think the biggest thing with tackling these 48 00:01:41,784 --> 00:01:43,724 challenges is going to be creating a positive 49 00:01:44,025 --> 00:01:44,844 work environment. 50 00:01:45,224 --> 00:01:46,045 As administrators 51 00:01:46,584 --> 00:01:48,525 and as leaders in the health care world, 52 00:01:48,810 --> 00:01:50,250 we need to make sure that we are 53 00:01:50,250 --> 00:01:52,890 creating a positive work environment, making sure everyone's 54 00:01:52,890 --> 00:01:53,390 included, 55 00:01:54,090 --> 00:01:56,010 making sure that we have multiple leaders that 56 00:01:56,170 --> 00:01:58,109 of our staff that can come to us, 57 00:01:58,569 --> 00:02:00,729 and making sure that we are just having 58 00:02:00,729 --> 00:02:02,650 an open line of communication. Because as we 59 00:02:02,650 --> 00:02:04,030 grow, our biggest 60 00:02:04,704 --> 00:02:06,625 allies and advocates are going to be our 61 00:02:06,625 --> 00:02:07,125 employees. 62 00:02:07,984 --> 00:02:10,064 The next biggest thing I think is being 63 00:02:10,064 --> 00:02:12,564 overly stocked and making sure that we have, 64 00:02:12,625 --> 00:02:14,224 you know, 3 to 4 months worth of 65 00:02:14,224 --> 00:02:16,319 supplies available and making sure that, 66 00:02:17,120 --> 00:02:19,280 we are ahead of any supply issues that 67 00:02:19,280 --> 00:02:20,819 may come down the chain as well. 68 00:02:21,120 --> 00:02:23,219 That's great. Thank you so much. And 69 00:02:23,760 --> 00:02:26,260 looking more at the financial aspects, 70 00:02:26,719 --> 00:02:29,215 how can leaders ensure their staff are well 71 00:02:29,215 --> 00:02:32,175 equipped to help patients navigate these financial aspects 72 00:02:32,175 --> 00:02:34,575 of their care? And how does this benefit 73 00:02:34,575 --> 00:02:36,115 patient to provider relationships? 74 00:02:36,655 --> 00:02:38,495 So I think as a broad spectrum, I 75 00:02:38,495 --> 00:02:39,955 mean, we are cash basis. 76 00:02:40,735 --> 00:02:42,655 But as a broad spectrum, I think leaning 77 00:02:42,655 --> 00:02:43,715 on billing partners, 78 00:02:44,040 --> 00:02:46,060 such as insurance companies or billing, 79 00:02:46,680 --> 00:02:48,460 using our billing insurance providers 80 00:02:48,760 --> 00:02:50,919 or cash based patients, allowing them to be 81 00:02:50,919 --> 00:02:52,379 prepared prior to the visit, 82 00:02:53,159 --> 00:02:54,060 with the provider 83 00:02:54,360 --> 00:02:56,040 to helping to relieve any tension in the 84 00:02:56,040 --> 00:02:57,419 patient provider relationship. 85 00:02:58,014 --> 00:03:00,014 As we know, with the state of the 86 00:03:00,014 --> 00:03:00,514 economy, 87 00:03:01,294 --> 00:03:03,294 money is something that most people don't wanna 88 00:03:03,294 --> 00:03:05,294 talk about. So I think having that open 89 00:03:05,294 --> 00:03:07,534 communication ahead of time is going to be 90 00:03:07,534 --> 00:03:10,174 providing options prior to alleviate any new information 91 00:03:10,174 --> 00:03:11,980 to the patient, and then it allows them 92 00:03:11,980 --> 00:03:14,159 to prepare on time. Mhmm. Communication 93 00:03:14,860 --> 00:03:15,360 financially 94 00:03:15,900 --> 00:03:18,080 as well as relating back to the communication 95 00:03:18,139 --> 00:03:20,080 you said between your teammates. That's great. 96 00:03:20,780 --> 00:03:23,500 Lastly, is there anything that you're that's at 97 00:03:23,500 --> 00:03:24,780 top of mind right now in the ASC 98 00:03:24,780 --> 00:03:26,460 industry that we didn't talk about that you'd 99 00:03:26,460 --> 00:03:27,044 like to add? 100 00:03:27,525 --> 00:03:29,625 I don't think so, honestly. I think that, 101 00:03:30,164 --> 00:03:31,844 you know, Becker's has done a really great 102 00:03:31,844 --> 00:03:34,485 job, and you guys have always very thorough 103 00:03:34,485 --> 00:03:36,004 and make sure that you guys are ahead 104 00:03:36,004 --> 00:03:37,364 of the game when it comes to these 105 00:03:37,364 --> 00:03:38,965 kind of questions. Thank you so much, and 106 00:03:38,965 --> 00:03:40,645 we appreciate you taking the time to speak 107 00:03:40,645 --> 00:03:42,745 with us today and at the meeting. And 108 00:03:43,110 --> 00:03:45,349 we hope to see you soon in the 109 00:03:45,349 --> 00:03:47,750 future and connect with you moving forward. Thank 110 00:03:47,750 --> 00:03:49,449 you. Have a great day. You too.