1 00:00:00,160 --> 00:00:02,480 This is Laura Dierda with the Becker's Healthcare 2 00:00:02,480 --> 00:00:04,480 Podcast. I'm thrilled today to be joined by 3 00:00:04,480 --> 00:00:07,279 Greg Sieg, chief information security officer at University 4 00:00:07,279 --> 00:00:09,439 of Michigan Health Regional Network. Greg, it's a 5 00:00:09,439 --> 00:00:11,219 pleasure to have you on the podcast today. 6 00:00:11,439 --> 00:00:12,799 Thank you, Laura. It's a pleasure to be 7 00:00:12,799 --> 00:00:13,605 here with you. 8 00:00:14,084 --> 00:00:16,404 Absolutely. Now I'm excited for our conversation because 9 00:00:16,404 --> 00:00:18,964 I know, cybersecurity is such an important topic 10 00:00:18,964 --> 00:00:20,664 in health care right now and certainly, 11 00:00:21,125 --> 00:00:23,524 will continue to be as things change and 12 00:00:23,524 --> 00:00:25,364 and we have more in technology and AI 13 00:00:25,364 --> 00:00:27,524 than ever before. But before we dive into 14 00:00:27,524 --> 00:00:28,800 the broader discussion, can you tell me a 15 00:00:28,800 --> 00:00:31,119 little bit more about yourself, your background, and 16 00:00:31,119 --> 00:00:31,859 the organization? 17 00:00:32,559 --> 00:00:33,039 Yeah. 18 00:00:33,439 --> 00:00:36,559 Been with, with the University of Michigan Health 19 00:00:36,559 --> 00:00:37,460 Center for, 20 00:00:38,079 --> 00:00:40,000 about three and a half years now. I 21 00:00:40,000 --> 00:00:42,979 have a background in, in IT and and 22 00:00:43,664 --> 00:00:45,984 networking security. Kinda worked my way up through 23 00:00:45,984 --> 00:00:47,204 the through the rankings, 24 00:00:48,145 --> 00:00:50,145 starting in health care at help desk and 25 00:00:50,145 --> 00:00:51,204 then moving into, 26 00:00:51,824 --> 00:00:54,725 different support roles and and into leadership and 27 00:00:55,679 --> 00:00:57,359 spent quite a bit of time at a 28 00:00:57,359 --> 00:00:58,420 rural health facility, 29 00:00:59,199 --> 00:01:01,119 where, you know, we wear we wear quite 30 00:01:01,119 --> 00:01:03,539 a few hats, not just not just one, 31 00:01:04,319 --> 00:01:06,500 before I moved over to to the university 32 00:01:06,560 --> 00:01:07,299 here. And 33 00:01:08,384 --> 00:01:10,384 where now I get to, you know, focus 34 00:01:10,384 --> 00:01:11,424 on security and, 35 00:01:12,144 --> 00:01:13,905 you know, really kinda, you know, dig into 36 00:01:13,905 --> 00:01:14,405 it. 37 00:01:15,584 --> 00:01:17,024 That's great to hear. And, you know, when 38 00:01:17,024 --> 00:01:18,724 you think about the last year in particular, 39 00:01:19,024 --> 00:01:21,104 were there any great initiatives that you led? 40 00:01:21,104 --> 00:01:22,304 What did you do, and what were the 41 00:01:22,304 --> 00:01:22,804 results? 42 00:01:23,959 --> 00:01:24,280 Yeah. 43 00:01:24,840 --> 00:01:27,000 We've, last year, we've been working on, 44 00:01:27,319 --> 00:01:29,959 an acquisition that, we've purchased about two years 45 00:01:29,959 --> 00:01:32,219 ago. That's what, I've been supporting 46 00:01:32,519 --> 00:01:33,899 as well as another affiliate, 47 00:01:34,200 --> 00:01:35,899 that that we acquired as well 48 00:01:36,280 --> 00:01:38,060 and working on bringing them together. 49 00:01:38,679 --> 00:01:41,414 So there's been a lot of different pieces 50 00:01:41,414 --> 00:01:43,094 to that, to that work in the last 51 00:01:43,094 --> 00:01:44,875 year. So I I wouldn't really pinpoint, 52 00:01:45,734 --> 00:01:47,194 you know, say one thing, 53 00:01:47,814 --> 00:01:49,414 from from that standpoint. But, 54 00:01:50,055 --> 00:01:52,295 I would say that, as we've been bringing 55 00:01:52,295 --> 00:01:54,795 them over, we've been trying to align to 56 00:01:55,290 --> 00:01:57,230 a cybersecurity framework that 57 00:01:57,609 --> 00:01:59,549 will work across the organizations regardless 58 00:02:00,409 --> 00:02:03,430 of size and be more of a standard. 59 00:02:03,930 --> 00:02:07,230 That work has helped us lay the groundwork, 60 00:02:07,450 --> 00:02:08,270 if you will, 61 00:02:09,495 --> 00:02:10,474 for moving tooling, 62 00:02:10,854 --> 00:02:12,854 you know, our our people, all the work 63 00:02:12,854 --> 00:02:14,555 all the work that we've kind of been, 64 00:02:14,935 --> 00:02:15,834 bringing together. 65 00:02:16,215 --> 00:02:18,614 The the the work's been you know, the 66 00:02:18,614 --> 00:02:20,955 results have been good, but it it's it's 67 00:02:21,014 --> 00:02:23,275 a lot of work there. It's not just 68 00:02:23,669 --> 00:02:26,469 about tools. It's about people and and, you 69 00:02:26,469 --> 00:02:28,409 know, communication with the different departments, 70 00:02:29,349 --> 00:02:32,009 and and building up, you know, a culture, 71 00:02:32,069 --> 00:02:34,489 if you will. So it's been, 72 00:02:34,870 --> 00:02:35,370 satisfying, 73 00:02:36,069 --> 00:02:36,650 to see 74 00:02:37,235 --> 00:02:39,394 the where we've come in the last year 75 00:02:39,394 --> 00:02:40,854 and and the work that we've done, 76 00:02:41,314 --> 00:02:42,694 as we've moved through it. 77 00:02:43,634 --> 00:02:45,634 Absolutely. I I think, you know, you have 78 00:02:45,634 --> 00:02:47,555 the two things that you talked through right 79 00:02:47,555 --> 00:02:49,474 there and just looking at the cybersecurity, the 80 00:02:49,474 --> 00:02:51,840 technology side of it, and then the the 81 00:02:51,840 --> 00:02:54,319 people side too, which I know is no 82 00:02:54,319 --> 00:02:57,120 easy task to make sure everybody is practicing 83 00:02:57,120 --> 00:02:57,780 the proper 84 00:02:58,080 --> 00:03:00,159 cyber hygiene and being a good spot of 85 00:03:00,159 --> 00:03:02,500 communication and culture as you put it. So, 86 00:03:03,200 --> 00:03:04,800 you know, when you think through, 87 00:03:06,155 --> 00:03:07,514 what you've been able to accomplish over the 88 00:03:07,514 --> 00:03:09,034 last year and then look ahead, what are 89 00:03:09,034 --> 00:03:10,314 you kind of focused on? What are some 90 00:03:10,314 --> 00:03:12,735 of the priorities and headwinds that are, 91 00:03:13,034 --> 00:03:15,055 top of mind for you in 2026? 92 00:03:16,394 --> 00:03:18,495 Yeah. The the the fun thing with 93 00:03:19,719 --> 00:03:22,520 with SauerScure is it's it's ever changing. You 94 00:03:22,520 --> 00:03:25,159 know? The last few years, we were hyper 95 00:03:25,159 --> 00:03:26,360 focused on AI, 96 00:03:26,759 --> 00:03:29,400 in in the industry with the changes that 97 00:03:29,400 --> 00:03:30,759 came out of that and and the speed 98 00:03:30,759 --> 00:03:32,759 that it that it goes at. But, 99 00:03:33,365 --> 00:03:35,865 I would say right now, our focus, 100 00:03:36,724 --> 00:03:38,805 from an overall is really looking at our 101 00:03:38,805 --> 00:03:40,905 identity. So whether that is, 102 00:03:41,605 --> 00:03:43,944 a person, whether, a machine identity, 103 00:03:44,564 --> 00:03:46,485 really kind of across the gamut, looking and 104 00:03:46,485 --> 00:03:47,465 making vendors 105 00:03:47,764 --> 00:03:50,180 and so on, making sure that we've got 106 00:03:50,319 --> 00:03:52,479 the the correct structure around, the correct governance 107 00:03:52,479 --> 00:03:54,240 around it. We're doing the correct auditing with 108 00:03:54,240 --> 00:03:55,699 it. You know? And, 109 00:03:56,400 --> 00:03:59,280 we're we're keeping track of of those identities 110 00:03:59,280 --> 00:04:00,879 as they as they come through the system. 111 00:04:00,879 --> 00:04:01,379 So, 112 00:04:01,875 --> 00:04:02,594 working with, 113 00:04:03,395 --> 00:04:06,275 multiple systems, multiple HR systems that they come 114 00:04:06,275 --> 00:04:06,775 through, 115 00:04:07,235 --> 00:04:08,935 and making sure that we're deduping 116 00:04:09,474 --> 00:04:10,215 those identities 117 00:04:10,675 --> 00:04:12,034 and that, you know, again, we get a 118 00:04:12,034 --> 00:04:14,215 nice clean clean look at them. So 119 00:04:14,675 --> 00:04:15,074 there's, 120 00:04:15,990 --> 00:04:17,350 there's a lot of work that goes in 121 00:04:17,350 --> 00:04:18,330 Dendy, and there's, 122 00:04:19,029 --> 00:04:21,830 it hits pretty pretty much every facet of 123 00:04:21,830 --> 00:04:22,330 cybersecurity. 124 00:04:23,270 --> 00:04:24,790 So it's one of those areas that, 125 00:04:25,270 --> 00:04:27,509 if you don't have your Dendy right, a 126 00:04:27,509 --> 00:04:28,949 lot of your tools are you know, it's 127 00:04:28,949 --> 00:04:30,550 hard just to say that they're working right. 128 00:04:30,550 --> 00:04:31,029 You know, the 129 00:04:33,305 --> 00:04:34,125 a bad actor 130 00:04:34,425 --> 00:04:36,285 that gets a a good identity. It's very 131 00:04:36,425 --> 00:04:37,165 hard to track, 132 00:04:37,785 --> 00:04:39,785 that town and, you know, determine that you 133 00:04:39,785 --> 00:04:41,805 have something in your system. So, 134 00:04:42,264 --> 00:04:44,745 having a good secure program around that is 135 00:04:44,745 --> 00:04:46,365 is really our focus right now. 136 00:04:47,000 --> 00:04:48,439 It makes a lot of sense. And, you 137 00:04:48,439 --> 00:04:51,420 know, I I think it's especially critical to 138 00:04:51,639 --> 00:04:53,720 have that type of governance in place, 139 00:04:54,439 --> 00:04:56,360 in something a lot of health systems are 140 00:04:56,360 --> 00:04:58,519 focused on right now and continuing to evolve. 141 00:04:58,519 --> 00:05:00,915 And so, you know, I'm curious if you 142 00:05:00,915 --> 00:05:02,274 could dig a little bit deeper and share 143 00:05:02,274 --> 00:05:04,134 a little bit more about how you're structuring 144 00:05:04,194 --> 00:05:06,134 the governance process at, 145 00:05:06,514 --> 00:05:08,274 University of Michigan. That would be helpful to 146 00:05:08,274 --> 00:05:10,514 understand. I think, you know, anything that you 147 00:05:10,514 --> 00:05:12,689 might do differently or uniquely because of the 148 00:05:12,689 --> 00:05:13,430 last year, 149 00:05:13,889 --> 00:05:16,209 of how, you know, things that are evolving 150 00:05:16,209 --> 00:05:17,430 at such a rapid pace. 151 00:05:18,449 --> 00:05:18,949 Yeah. 152 00:05:19,649 --> 00:05:21,810 So one of the things that, I would 153 00:05:21,810 --> 00:05:23,889 say we're focused on right now is, 154 00:05:24,290 --> 00:05:25,269 trying to align 155 00:05:25,569 --> 00:05:26,310 the entities. 156 00:05:27,009 --> 00:05:27,509 So 157 00:05:27,974 --> 00:05:30,394 working through through m and a, you typically 158 00:05:30,534 --> 00:05:32,615 are working through multiple tools in in in 159 00:05:32,615 --> 00:05:33,514 different environments. 160 00:05:34,534 --> 00:05:35,034 So 161 00:05:35,414 --> 00:05:37,435 we're working on doing alignment and, 162 00:05:38,134 --> 00:05:39,914 visibility across those organizations. 163 00:05:40,550 --> 00:05:42,069 Right now, we have it in in tool 164 00:05:42,069 --> 00:05:43,430 sets, but we're looking to get it into 165 00:05:43,430 --> 00:05:44,650 a single pane of glass 166 00:05:45,270 --> 00:05:47,270 and make it a little bit, easier for 167 00:05:47,270 --> 00:05:48,650 us to to view those. 168 00:05:49,189 --> 00:05:49,670 And then, 169 00:05:50,470 --> 00:05:51,370 as I mentioned, 170 00:05:51,670 --> 00:05:54,470 the machine identity, that's something that I I'm, 171 00:05:54,470 --> 00:05:57,454 you know, very, you know, intrigued with, you 172 00:05:57,454 --> 00:05:58,915 know, getting into more, 173 00:05:59,294 --> 00:06:00,995 as we go through through items, 174 00:06:01,615 --> 00:06:03,954 because a lot of times your machine identities 175 00:06:04,894 --> 00:06:05,394 are 176 00:06:05,774 --> 00:06:06,495 items that, 177 00:06:07,214 --> 00:06:09,074 they're they're created for a server, 178 00:06:09,375 --> 00:06:10,834 an application, a device. 179 00:06:11,670 --> 00:06:13,990 And, you know, those those have a life 180 00:06:13,990 --> 00:06:14,790 cycle that, 181 00:06:15,430 --> 00:06:17,350 is a little different than than, say, a 182 00:06:17,350 --> 00:06:18,170 human account. 183 00:06:18,709 --> 00:06:20,949 You know, typically, you know, not having the 184 00:06:20,949 --> 00:06:21,449 same, 185 00:06:21,830 --> 00:06:24,470 password reset functions on them and and items. 186 00:06:24,470 --> 00:06:26,634 So there's things you can do with with 187 00:06:26,634 --> 00:06:30,074 certificates and and different work to better secure 188 00:06:30,074 --> 00:06:31,375 those accounts and 189 00:06:31,915 --> 00:06:33,995 and also, you know, allow us to change 190 00:06:33,995 --> 00:06:35,694 those passwords on the fly with automation. 191 00:06:36,154 --> 00:06:37,915 And those are some things that we're we're 192 00:06:37,915 --> 00:06:39,455 keenly looking at to, 193 00:06:39,960 --> 00:06:42,060 try to be better along those lines. 194 00:06:43,000 --> 00:06:44,920 That's helpful to know. Thank you for digging 195 00:06:44,920 --> 00:06:47,080 a little bit deeper there. Now looking into 196 00:06:47,080 --> 00:06:48,199 the next year as well, what do you 197 00:06:48,199 --> 00:06:49,639 think the hardest thing you'll have to do 198 00:06:49,639 --> 00:06:50,379 will be? 199 00:06:51,160 --> 00:06:53,000 So as we talk to your you know, 200 00:06:53,000 --> 00:06:53,500 cybersecurity 201 00:06:53,800 --> 00:06:55,100 is not just about 202 00:06:55,564 --> 00:06:56,464 deploying a tool, 203 00:06:57,004 --> 00:06:58,144 you know, to secure yourselves. 204 00:06:58,925 --> 00:07:00,865 There is a very large, 205 00:07:01,324 --> 00:07:03,345 you know, people process technology 206 00:07:03,964 --> 00:07:06,204 piece to it, you know, working together. You 207 00:07:06,204 --> 00:07:08,899 know? And and the people side is very 208 00:07:08,899 --> 00:07:09,399 subjective. 209 00:07:09,860 --> 00:07:10,839 You know, that's where, 210 00:07:11,459 --> 00:07:13,540 coming in, you know, we still see a 211 00:07:13,540 --> 00:07:15,480 lot of social engineering, a lot of fishing. 212 00:07:15,779 --> 00:07:17,779 You know? It's not something that, like I 213 00:07:17,779 --> 00:07:19,699 said, that you can just put a tool 214 00:07:19,699 --> 00:07:21,319 in place and and be fixed. 215 00:07:22,259 --> 00:07:24,185 So when you look at that and then 216 00:07:24,185 --> 00:07:26,425 you look at health care, which is an 217 00:07:26,425 --> 00:07:28,345 area that, you know, we're also having to 218 00:07:28,345 --> 00:07:30,605 balance with, you know, patient safety and regulatory 219 00:07:30,904 --> 00:07:31,404 requirements, 220 00:07:32,345 --> 00:07:34,425 it it gives us, you know, a lot 221 00:07:34,425 --> 00:07:35,625 of work to do, I guess, is the 222 00:07:35,625 --> 00:07:36,845 best way to say it. 223 00:07:37,490 --> 00:07:39,350 So, you know, the next year, 224 00:07:40,050 --> 00:07:41,889 as I mentioned, we're gonna continue to work 225 00:07:41,889 --> 00:07:42,949 with with identity, 226 00:07:43,729 --> 00:07:46,930 but also looking at ways that, we can 227 00:07:46,930 --> 00:07:49,269 make sure that we're doing a good balance 228 00:07:49,410 --> 00:07:51,029 of of our, communications 229 00:07:51,649 --> 00:07:52,470 out to, 230 00:07:52,915 --> 00:07:54,215 staff and and and 231 00:07:54,915 --> 00:07:56,675 even our patients on, you know, how to 232 00:07:56,675 --> 00:07:58,435 keep themselves secure and how to keep our 233 00:07:58,435 --> 00:07:59,415 environment secure, 234 00:07:59,875 --> 00:08:00,775 while they're there, 235 00:08:01,475 --> 00:08:03,395 as well as continuing to look at our 236 00:08:03,395 --> 00:08:05,014 technologies and our processes, 237 00:08:05,889 --> 00:08:06,849 to make sure that, 238 00:08:07,250 --> 00:08:08,870 that they're going in the right direction. 239 00:08:09,649 --> 00:08:11,589 Cyber is really a very continuous, 240 00:08:12,689 --> 00:08:14,629 life cycle at the end of the day. 241 00:08:15,089 --> 00:08:17,169 It's we don't get to go and put 242 00:08:17,169 --> 00:08:18,610 a tool in and then walk away and 243 00:08:18,610 --> 00:08:20,209 say, okay. The job's done. Let's move on 244 00:08:20,209 --> 00:08:20,954 to the next. 245 00:08:22,154 --> 00:08:24,394 So, the moment that tool goes in and 246 00:08:24,394 --> 00:08:25,134 gets configured, 247 00:08:25,675 --> 00:08:29,055 we're going right back and tweaking and adjusting, 248 00:08:29,354 --> 00:08:30,894 you know, as we learn new things. 249 00:08:31,594 --> 00:08:33,595 And, you know, a lot of that comes 250 00:08:33,595 --> 00:08:34,095 through, 251 00:08:34,610 --> 00:08:36,709 what we call cyber threat intelligence, 252 00:08:37,490 --> 00:08:38,789 working on that to, 253 00:08:39,649 --> 00:08:42,129 try to make sure that, the the tools 254 00:08:42,129 --> 00:08:43,809 and the processes that we have in place 255 00:08:43,809 --> 00:08:45,250 and the education that we're doing with the 256 00:08:45,329 --> 00:08:46,149 with our employees 257 00:08:46,769 --> 00:08:49,054 is the right stuff for our environment, 258 00:08:49,914 --> 00:08:52,075 and that we're, you know, protecting the right 259 00:08:52,075 --> 00:08:53,995 way. So we utilize a lot of that 260 00:08:53,995 --> 00:08:57,134 intelligence information to help us make those decisions 261 00:08:57,674 --> 00:08:59,674 and, to, you know, move forward in the 262 00:08:59,674 --> 00:09:00,330 right way. 263 00:09:01,049 --> 00:09:02,490 That makes a lot of sense. And, you 264 00:09:02,490 --> 00:09:04,889 know, I appreciate you talking through everything that 265 00:09:04,889 --> 00:09:08,029 goes into, the process, not only technology, but 266 00:09:08,170 --> 00:09:10,090 how you wanna make sure that the processes 267 00:09:10,090 --> 00:09:11,790 are there and everyone understands 268 00:09:12,170 --> 00:09:14,214 the importance of following them because it it 269 00:09:14,214 --> 00:09:16,235 just makes such a big difference. And the 270 00:09:16,254 --> 00:09:18,375 the data you have too, I can imagine, 271 00:09:18,375 --> 00:09:20,054 you know, really helps you, 272 00:09:21,254 --> 00:09:22,774 keep track of all of these things in 273 00:09:22,774 --> 00:09:24,214 a way that you weren't able to in 274 00:09:24,214 --> 00:09:24,794 the past. 275 00:09:25,334 --> 00:09:25,834 Absolutely. 276 00:09:26,529 --> 00:09:28,370 Now, before we wrap up here, I wanna 277 00:09:28,370 --> 00:09:30,289 talk about growth too. Where do you see 278 00:09:30,289 --> 00:09:32,690 some of the best opportunities for organizational growth 279 00:09:32,690 --> 00:09:33,509 in the future? 280 00:09:34,289 --> 00:09:35,429 Yeah. So this one, 281 00:09:35,809 --> 00:09:38,690 you know, health care is expanding, you know, 282 00:09:38,690 --> 00:09:41,684 pretty rapidly right now, but it's it's expanding 283 00:09:41,904 --> 00:09:43,524 outside of the hospital walls. 284 00:09:43,944 --> 00:09:44,565 You know, 285 00:09:45,024 --> 00:09:46,944 yes, we're seeing we're seeing expansion hospitals too, 286 00:09:46,944 --> 00:09:49,345 but a lot of it is we're seeing 287 00:09:49,345 --> 00:09:51,504 new ambulatory clinics, we're seeing a lot of 288 00:09:51,504 --> 00:09:52,324 virtual health, 289 00:09:52,784 --> 00:09:53,524 we're seeing 290 00:09:54,549 --> 00:09:56,309 AI playing a role in in this as 291 00:09:56,309 --> 00:09:56,809 well, 292 00:09:57,350 --> 00:09:59,750 you know, bringing a lot more care direct 293 00:09:59,750 --> 00:10:01,610 to the patient even even in their home. 294 00:10:02,230 --> 00:10:02,709 And, 295 00:10:03,350 --> 00:10:06,309 that makes it, you know, it we don't 296 00:10:06,309 --> 00:10:08,149 have that footprint of, you know, within the 297 00:10:08,149 --> 00:10:10,825 hospital walls like we once did. And for 298 00:10:10,825 --> 00:10:13,065 cybersecurity, that makes it, a little bit harder 299 00:10:13,065 --> 00:10:15,245 because, you know, you don't have a 300 00:10:15,945 --> 00:10:17,865 set line, you know, that that you're looking 301 00:10:17,865 --> 00:10:20,664 at. So as we go through and and 302 00:10:20,664 --> 00:10:21,644 we look at that, 303 00:10:21,959 --> 00:10:23,639 we we have to grow and and and 304 00:10:23,639 --> 00:10:25,100 adjust with them. And, 305 00:10:25,559 --> 00:10:28,279 in cybersecurity, we've gotta be able to be 306 00:10:28,279 --> 00:10:30,679 flexible to allow the the facility to grow 307 00:10:30,679 --> 00:10:32,679 as well. The other point that didn't point 308 00:10:32,679 --> 00:10:34,679 out there is, as I mentioned earlier, we're 309 00:10:34,679 --> 00:10:36,059 we're doing mergers and acquisitions. 310 00:10:36,855 --> 00:10:39,174 That helps accelerate this. You know, we're still 311 00:10:39,174 --> 00:10:41,174 seeing that fairly heavy in the health care 312 00:10:41,174 --> 00:10:42,794 industry right now. But, 313 00:10:44,134 --> 00:10:46,534 from the cyber side, I look at our 314 00:10:46,534 --> 00:10:48,375 job as as making sure that as we 315 00:10:48,375 --> 00:10:50,534 do these, we're we're doing the right pieces 316 00:10:50,534 --> 00:10:51,514 to keep us secure, 317 00:10:51,959 --> 00:10:53,799 to allow the business to to do that 318 00:10:53,799 --> 00:10:54,939 organizational growth, 319 00:10:55,240 --> 00:10:57,799 and feel, you know, confident that we're that 320 00:10:57,799 --> 00:10:59,240 we're putting the right steps in place as 321 00:10:59,240 --> 00:11:01,399 we do those. We're doing the risk assessments 322 00:11:01,399 --> 00:11:03,819 on the sites and and bring everything up. 323 00:11:04,825 --> 00:11:06,184 That makes a lot of sense. And, you 324 00:11:06,184 --> 00:11:08,105 know, it it's cool to hear, especially the 325 00:11:08,105 --> 00:11:10,024 way that you can integrate into that whole 326 00:11:10,024 --> 00:11:12,184 growth process. And when you are bringing on 327 00:11:12,184 --> 00:11:13,644 new sites to new facilities, 328 00:11:14,345 --> 00:11:16,024 amidst some of the the larger m and 329 00:11:16,024 --> 00:11:17,705 a and the integration of those kind of 330 00:11:17,705 --> 00:11:20,090 things, What are some of the the challenges 331 00:11:20,090 --> 00:11:21,529 that arise or the things that you have 332 00:11:21,529 --> 00:11:24,410 to troubleshoot as you're trying to, you know, 333 00:11:24,410 --> 00:11:26,809 get everything up to speed so you're bringing, 334 00:11:27,129 --> 00:11:29,210 you know, the new facilities or organizations into 335 00:11:29,210 --> 00:11:29,870 the fold? 336 00:11:30,824 --> 00:11:32,365 Yeah. I would say, 337 00:11:32,985 --> 00:11:35,945 you know, health care is very, very keen 338 00:11:35,945 --> 00:11:37,485 on on people and relationships. 339 00:11:37,865 --> 00:11:38,365 And, 340 00:11:38,824 --> 00:11:40,345 I think that's one of the biggest things 341 00:11:40,345 --> 00:11:42,605 that you that you have to focus on, 342 00:11:42,899 --> 00:11:44,500 when you go when you go into these 343 00:11:44,500 --> 00:11:45,000 events. 344 00:11:45,620 --> 00:11:48,179 You have organizations that, you know, may have 345 00:11:48,179 --> 00:11:49,319 may have been there for 346 00:11:50,259 --> 00:11:52,500 for fifty years, you know, or or or 347 00:11:52,500 --> 00:11:54,039 more and you've got people that 348 00:11:54,834 --> 00:11:57,394 might have spent their careers there that they 349 00:11:57,394 --> 00:11:59,875 know their way of doing things and they 350 00:11:59,875 --> 00:12:02,034 might have ways of doing things better. You 351 00:12:02,034 --> 00:12:03,554 know, they might have ways of doing things 352 00:12:03,554 --> 00:12:04,294 that are different. 353 00:12:04,674 --> 00:12:05,334 And it's 354 00:12:05,714 --> 00:12:08,274 looking at those, validating those and reviewing the 355 00:12:08,274 --> 00:12:08,774 risk 356 00:12:09,235 --> 00:12:11,370 and determining, you know, what the next step 357 00:12:11,370 --> 00:12:11,870 is. 358 00:12:12,570 --> 00:12:14,250 But, you know, at the end of the 359 00:12:14,250 --> 00:12:14,750 day, 360 00:12:15,290 --> 00:12:17,450 you know, there's a it's it's all people 361 00:12:17,450 --> 00:12:19,290 centric, you know, when you get into that. 362 00:12:19,290 --> 00:12:21,210 So, you know, like I said, it's very 363 00:12:21,210 --> 00:12:22,809 easy to to think, oh, I'll just go 364 00:12:22,809 --> 00:12:24,490 deploy a tool and and and get a 365 00:12:24,490 --> 00:12:24,990 score, 366 00:12:25,690 --> 00:12:25,930 but, 367 00:12:26,524 --> 00:12:28,625 that doesn't tell the whole story. So 368 00:12:29,085 --> 00:12:29,585 working, 369 00:12:30,445 --> 00:12:33,884 with with staff, working with, the the departments, 370 00:12:33,884 --> 00:12:36,044 it's not just I'm not just working with, 371 00:12:36,924 --> 00:12:40,044 with a IT department or or or security 372 00:12:40,044 --> 00:12:40,544 department. 373 00:12:40,879 --> 00:12:43,839 I'm working with with, you know, clinical departments, 374 00:12:43,839 --> 00:12:45,139 with financial departments, 375 00:12:45,759 --> 00:12:46,259 to 376 00:12:46,639 --> 00:12:48,019 make sure that we're 377 00:12:48,639 --> 00:12:49,139 there 378 00:12:49,519 --> 00:12:51,759 assisting them getting the right steps that they 379 00:12:51,759 --> 00:12:52,259 need, 380 00:12:52,720 --> 00:12:53,220 to 381 00:12:53,654 --> 00:12:55,434 really to get the next process going, 382 00:12:55,975 --> 00:12:57,495 you know, and make sure that they're doing 383 00:12:57,495 --> 00:12:58,934 it, you know, in in a right and 384 00:12:58,934 --> 00:13:01,334 secure way and that they understand what we're 385 00:13:01,334 --> 00:13:03,654 there for. The, you know, the last thing 386 00:13:03,654 --> 00:13:04,554 I want is, 387 00:13:05,095 --> 00:13:06,954 to be looked at as as a barrier, 388 00:13:07,700 --> 00:13:09,460 you know, to what the business is trying 389 00:13:09,460 --> 00:13:11,460 to do. I want to be looked as 390 00:13:11,460 --> 00:13:12,500 a partner that, 391 00:13:13,059 --> 00:13:14,200 can come in and help, 392 00:13:14,580 --> 00:13:16,420 because when you're a barrier, people look to 393 00:13:16,420 --> 00:13:17,399 go around you, 394 00:13:17,779 --> 00:13:18,279 versus, 395 00:13:18,980 --> 00:13:20,500 when you're a partner, people will come to 396 00:13:20,500 --> 00:13:22,495 you and ask you how they can proceed 397 00:13:22,495 --> 00:13:23,855 to the next step and get and get 398 00:13:23,855 --> 00:13:25,634 around a barrier that's in front of them. 399 00:13:26,335 --> 00:13:28,414 I love that analogy. Greg, thank you so 400 00:13:28,414 --> 00:13:29,934 much for joining us on the podcast today. 401 00:13:29,934 --> 00:13:31,375 This has been such a a fun and 402 00:13:31,375 --> 00:13:32,514 informative conversation. 403 00:13:32,975 --> 00:13:34,894 I really appreciate your time, and I'm excited 404 00:13:34,894 --> 00:13:36,509 to see you as well at our annual 405 00:13:36,509 --> 00:13:37,950 meeting coming up in April. I know you'll 406 00:13:37,950 --> 00:13:39,629 be speaking on a panel and and definitely 407 00:13:39,629 --> 00:13:40,990 digging deeper into some of the things we 408 00:13:40,990 --> 00:13:42,750 talked about today, and so it'll be great 409 00:13:42,750 --> 00:13:44,269 to get your expertise and to see you 410 00:13:44,269 --> 00:13:44,930 in person. 411 00:13:46,090 --> 00:13:48,250 I'm I'm absolutely looking forward to it. Thank 412 00:13:48,250 --> 00:13:49,930 you for your time again today as well, 413 00:13:49,930 --> 00:13:51,310 and we appreciate this.