1 00:00:02,240 --> 00:00:02,899 At athenahealth, 2 00:00:03,279 --> 00:00:06,480 we know your ambulatory practice wants healthier, a 3 00:00:06,480 --> 00:00:09,779 healthier business, healthier care teams, and healthier patients. 4 00:00:10,160 --> 00:00:12,480 But the complexities of modern health care tech 5 00:00:12,480 --> 00:00:14,240 make it hard for you and your care 6 00:00:14,240 --> 00:00:15,855 teams to focus on what matters 7 00:00:16,414 --> 00:00:19,295 most? That's where athenahealth can help. Our AI 8 00:00:19,295 --> 00:00:22,594 native all in one solutions reduce administrative burdens, 9 00:00:22,974 --> 00:00:25,875 streamline billing and payments, and deliver critical insights 10 00:00:25,934 --> 00:00:28,734 when clinicians need it most. That means fewer 11 00:00:28,734 --> 00:00:31,614 clicks, more time for patients, and stronger bottom 12 00:00:31,614 --> 00:00:31,829 lines. 13 00:00:32,710 --> 00:00:35,989 Practicing medicine is complex, but running a practice 14 00:00:35,989 --> 00:00:37,850 can be that much simpler with athenahealth. 15 00:00:38,549 --> 00:00:42,170 See how simpler is healthier@athenahealth.com. 16 00:00:43,670 --> 00:00:45,695 Hello, everyone. Welcome to the Becker's Health Health 17 00:00:45,695 --> 00:00:48,335 Care podcast. I'm Scott King. Thrilled today to 18 00:00:48,335 --> 00:00:51,774 be joined by Matthew Harenstein, vice president and 19 00:00:51,774 --> 00:00:54,895 associate chief medical officer over at Northwell. Matthew, 20 00:00:54,895 --> 00:00:56,255 thanks so much for joining us today. How 21 00:00:56,255 --> 00:00:56,914 are you doing? 22 00:00:57,620 --> 00:00:59,060 I'm great. Thanks so much for having me, 23 00:00:59,060 --> 00:01:00,659 Scott. It's a it's a great honor to 24 00:01:00,659 --> 00:01:02,420 be here and a a pleasure to share 25 00:01:02,420 --> 00:01:03,960 a little bit about what we've been doing. 26 00:01:04,500 --> 00:01:06,020 Of course. And we really appreciate your time, 27 00:01:06,020 --> 00:01:07,859 and and we're gonna appreciate your expertise diving 28 00:01:07,859 --> 00:01:10,579 into some kind of big topics and trends 29 00:01:10,579 --> 00:01:12,099 going on in health care right now. But 30 00:01:12,099 --> 00:01:13,825 before we jump to the questions, just wondering 31 00:01:13,825 --> 00:01:15,984 if you could please introduce yourself and just 32 00:01:15,984 --> 00:01:17,525 tell us a little bit about your background. 33 00:01:18,064 --> 00:01:20,644 Yes. Absolutely. So I'm doctor Matthew Harenstein. 34 00:01:21,185 --> 00:01:23,744 I am, vice president and an associate chief 35 00:01:23,744 --> 00:01:26,369 medical officer at Northwell Health. I'm also a 36 00:01:26,369 --> 00:01:27,349 practicing cardiologist 37 00:01:27,729 --> 00:01:30,209 and have spent, much of my career focused 38 00:01:30,209 --> 00:01:33,509 on, cardiovascular imaging, specifically nuclear cardiology 39 00:01:33,969 --> 00:01:34,790 and echocardiography, 40 00:01:35,569 --> 00:01:39,189 as well as assessment of, perioperative patients and, 41 00:01:39,649 --> 00:01:40,709 in cardio oncology. 42 00:01:41,704 --> 00:01:44,104 Before joining Northwell, I spent about fifteen years 43 00:01:44,104 --> 00:01:45,564 at UPMC in Pittsburgh. 44 00:01:45,864 --> 00:01:48,905 I held roles, that bridge clinical medicine, physician 45 00:01:48,905 --> 00:01:50,045 leadership, and administration, 46 00:01:50,825 --> 00:01:52,284 both domestically and internationally. 47 00:01:53,384 --> 00:01:55,325 What really drew drew me to 48 00:01:55,630 --> 00:01:58,130 Northwell was its phenomenal and unique culture. 49 00:01:58,590 --> 00:02:00,930 I think one that balances clinical excellence, 50 00:02:01,310 --> 00:02:03,090 optimal care of the patients, innovation, 51 00:02:03,630 --> 00:02:05,969 and really focuses on, the workforce. 52 00:02:06,989 --> 00:02:09,884 In my current role, I work, with our 53 00:02:09,884 --> 00:02:12,224 chief medical officer in the CMO office, 54 00:02:12,764 --> 00:02:14,925 as well as hospital leaders to help advance 55 00:02:14,925 --> 00:02:17,584 system integration, efforts to strengthen our culture, 56 00:02:17,884 --> 00:02:18,944 support our providers, 57 00:02:19,245 --> 00:02:21,425 and enhance engagement across our system. 58 00:02:22,389 --> 00:02:24,490 Thanks so much for sharing that background information. 59 00:02:24,950 --> 00:02:26,629 And to get to the the trends in 60 00:02:26,629 --> 00:02:28,090 health care I I had mentioned, 61 00:02:28,469 --> 00:02:30,950 what opportunities and headwinds do you have your 62 00:02:30,950 --> 00:02:32,889 eye on right now in health care? 63 00:02:34,230 --> 00:02:36,569 Great question. There there's a number of opportunities, 64 00:02:37,715 --> 00:02:40,114 really across the continuum, but, you know, the 65 00:02:40,114 --> 00:02:42,694 the couple that I'm focused on specifically are, 66 00:02:42,995 --> 00:02:45,314 really around using data and digital tools to 67 00:02:45,314 --> 00:02:47,555 advance our care and to allow providers, to 68 00:02:47,555 --> 00:02:49,715 spend more time with the patients and also 69 00:02:49,715 --> 00:02:51,974 helping to identify patients who may benefit, 70 00:02:52,275 --> 00:02:54,449 from specific types of care. So a lot 71 00:02:54,449 --> 00:02:57,090 of opportunity to use AI and, you know, 72 00:02:57,090 --> 00:02:59,889 look at patients who might qualify for particular 73 00:02:59,889 --> 00:03:00,949 treatments or procedures 74 00:03:01,810 --> 00:03:03,650 and help them to to receive the right 75 00:03:03,650 --> 00:03:05,584 care that they need and also to really 76 00:03:05,584 --> 00:03:07,844 help with, our providers and promote, 77 00:03:08,384 --> 00:03:10,625 you know, a culture that allows them to 78 00:03:10,625 --> 00:03:12,164 be as satisfied as possible. 79 00:03:12,544 --> 00:03:14,465 I think if we can use some of 80 00:03:14,465 --> 00:03:17,104 these tools to identify patients who'd benefit from 81 00:03:17,104 --> 00:03:21,030 procedures such as diabetes or cardiovascular care or 82 00:03:21,030 --> 00:03:22,569 things like structural heart procedures, 83 00:03:23,189 --> 00:03:25,110 we can help to really optimize our clinical 84 00:03:25,110 --> 00:03:26,170 pathways and workflows. 85 00:03:26,870 --> 00:03:27,689 Think another, 86 00:03:28,230 --> 00:03:28,730 opportunity 87 00:03:29,430 --> 00:03:31,750 is really for us around the integration between 88 00:03:31,750 --> 00:03:34,875 Northwell and Nuvance Health, which started, this year. 89 00:03:35,034 --> 00:03:37,194 It's it's not really just about combining two 90 00:03:37,194 --> 00:03:39,375 systems, but it's really about creating, 91 00:03:39,835 --> 00:03:41,935 a system that's even stronger. It's now, 92 00:03:42,395 --> 00:03:44,974 allowing us to unify, you know, best practices 93 00:03:45,275 --> 00:03:46,814 from both Northwell and Nuvance, 94 00:03:47,370 --> 00:03:47,870 elevate, 95 00:03:48,250 --> 00:03:50,110 quality across, the regions, 96 00:03:50,490 --> 00:03:52,969 and really leverage all of the resources and 97 00:03:52,969 --> 00:03:54,590 clinical expertise that now, 98 00:03:54,889 --> 00:03:57,849 sit anywhere between Long Island through New York, 99 00:03:58,009 --> 00:03:59,069 and into Connecticut, 100 00:03:59,765 --> 00:04:02,085 and to really make those available to to 101 00:04:02,085 --> 00:04:03,064 all of our patients. 102 00:04:03,765 --> 00:04:05,605 I think at the same time, regarding the 103 00:04:05,605 --> 00:04:07,284 headwinds that we're that we're seeing, I think 104 00:04:07,284 --> 00:04:09,525 a lot of these are ones that many 105 00:04:09,525 --> 00:04:11,365 health systems are facing right now in terms 106 00:04:11,365 --> 00:04:12,745 of workforce challenges, 107 00:04:13,469 --> 00:04:16,050 financial constraints, and the pace of change. 108 00:04:16,750 --> 00:04:18,750 The key is, I think, maintaining a culture 109 00:04:18,750 --> 00:04:21,149 where people feel valued and supported, and their 110 00:04:21,149 --> 00:04:22,290 well-being is promoted. 111 00:04:22,669 --> 00:04:25,009 From my perspective, I think when employees 112 00:04:25,514 --> 00:04:28,154 feel satisfied in their roles, when they feel 113 00:04:28,154 --> 00:04:30,334 seen or heard or connected to their purpose, 114 00:04:30,954 --> 00:04:32,954 I think everyone is more efficient, productive, and 115 00:04:32,954 --> 00:04:35,274 ultimately happier. So if we can make sure 116 00:04:35,274 --> 00:04:37,995 that every one of our staff members from 117 00:04:37,995 --> 00:04:38,495 administration 118 00:04:39,730 --> 00:04:42,850 to ancillary services to the provider level is 119 00:04:42,850 --> 00:04:45,350 satisfied in what they're doing. I think everybody, 120 00:04:45,810 --> 00:04:48,770 works better. And, really, who benefits the most 121 00:04:48,770 --> 00:04:51,270 is, our patients who receive the best care, 122 00:04:51,730 --> 00:04:53,029 and have the best experience. 123 00:04:53,964 --> 00:04:55,485 And, doctor Herndon, I just wanna follow-up on 124 00:04:55,485 --> 00:04:57,004 on something you said. You you said you're 125 00:04:57,004 --> 00:04:57,504 using 126 00:04:58,044 --> 00:05:00,604 your system's implementing AI to free up time 127 00:05:00,604 --> 00:05:01,964 with patients, and that that way you have 128 00:05:01,964 --> 00:05:03,805 more time to patients and and can really 129 00:05:03,805 --> 00:05:06,044 listen to them. How has that kinda early 130 00:05:06,044 --> 00:05:07,964 implementation worked? Are you already seeing a lot 131 00:05:07,964 --> 00:05:09,800 more time with patients, 132 00:05:10,500 --> 00:05:12,020 at your system versus having to do, you 133 00:05:12,020 --> 00:05:14,120 know, all all the kind of administrative stuff? 134 00:05:14,740 --> 00:05:16,580 Yeah. So from that perspective, I think a 135 00:05:16,580 --> 00:05:18,899 lot of, systems are moving more towards the, 136 00:05:19,139 --> 00:05:19,639 Ambient 137 00:05:20,180 --> 00:05:22,259 AI in terms of, how to, 138 00:05:23,214 --> 00:05:26,254 better be able to produce clinical notes and 139 00:05:26,254 --> 00:05:28,115 focus, you know, less on the documentation 140 00:05:28,654 --> 00:05:30,894 and more on time spent with patient care. 141 00:05:30,894 --> 00:05:33,375 And so this is, certainly something that is, 142 00:05:33,694 --> 00:05:35,954 going to be, rolled out at Northwell 143 00:05:36,360 --> 00:05:38,600 and, you know, creates an opportunity for, you 144 00:05:38,600 --> 00:05:40,519 know, more focus on the patient and and 145 00:05:40,519 --> 00:05:42,620 hopefully more satisfaction for the providers. 146 00:05:43,639 --> 00:05:45,560 Absolutely. And I also want to ask you, 147 00:05:45,560 --> 00:05:46,860 how are you thinking about 148 00:05:47,240 --> 00:05:49,579 growth and adding value to your organization? 149 00:05:50,675 --> 00:05:52,935 So I think from a, you know, Northwell 150 00:05:52,995 --> 00:05:53,495 perspective, 151 00:05:54,035 --> 00:05:55,415 growth really isn't just 152 00:05:55,795 --> 00:05:58,754 measured by geography or or clinical volume, but 153 00:05:58,754 --> 00:06:00,835 it's also about, you know, value and and 154 00:06:00,835 --> 00:06:01,335 impact. 155 00:06:01,795 --> 00:06:04,250 So we're focused on growing intelligently, 156 00:06:04,790 --> 00:06:07,449 really strengthening our clinical programs around transplantation, 157 00:06:08,629 --> 00:06:10,889 surgical areas, including cardiac, neurosurgery, 158 00:06:11,350 --> 00:06:11,850 abdominal, 159 00:06:12,310 --> 00:06:14,870 and others, and then leveraging digital tools to 160 00:06:14,870 --> 00:06:17,914 expand access and, building integrated teams that, you 161 00:06:17,914 --> 00:06:20,314 know, can help deliver care seamlessly across the 162 00:06:20,314 --> 00:06:20,975 health system. 163 00:06:21,435 --> 00:06:23,435 I think focusing on our network and focusing 164 00:06:23,435 --> 00:06:25,834 on strengthening our hospital medical staffs is really 165 00:06:25,834 --> 00:06:26,814 critically important. 166 00:06:27,274 --> 00:06:28,794 The more that we can connect to the 167 00:06:28,794 --> 00:06:31,850 ambulatory to the hospital and make sure that 168 00:06:31,850 --> 00:06:32,750 people feel, 169 00:06:33,129 --> 00:06:35,050 a part of the community and know how 170 00:06:35,050 --> 00:06:36,649 to get their patients to move throughout the 171 00:06:36,649 --> 00:06:37,149 system, 172 00:06:37,529 --> 00:06:40,170 is really critically important. That's how patients are 173 00:06:40,170 --> 00:06:41,610 gonna be able to receive the care that 174 00:06:41,610 --> 00:06:43,529 they need, hopefully, as close to home as 175 00:06:43,529 --> 00:06:44,029 possible. 176 00:06:44,625 --> 00:06:46,404 And the more we function as a network, 177 00:06:46,865 --> 00:06:48,704 the more providers are gonna know how and 178 00:06:48,704 --> 00:06:50,144 who to get in touch with and the 179 00:06:50,144 --> 00:06:52,464 more that ultimately the patients will be able 180 00:06:52,464 --> 00:06:53,764 to receive the best care. 181 00:06:54,305 --> 00:06:56,225 I also think, you know, as far as 182 00:06:56,225 --> 00:06:59,204 as growth, we're really deeply committed to cultivating, 183 00:07:00,064 --> 00:07:01,100 you know, a culture 184 00:07:01,480 --> 00:07:03,720 that is really more of a strategic asset. 185 00:07:03,720 --> 00:07:05,180 And what I mean by that is, 186 00:07:05,560 --> 00:07:06,459 you know, programs, 187 00:07:07,000 --> 00:07:09,000 you know, in our perioperative areas where we're 188 00:07:09,000 --> 00:07:11,160 reinforcing what it means to lead with purpose 189 00:07:11,160 --> 00:07:13,020 and empathy in some of our hospitals, 190 00:07:13,745 --> 00:07:16,085 We really are emphasizing the best culture possible. 191 00:07:16,145 --> 00:07:17,904 And when you have a a really great 192 00:07:17,904 --> 00:07:20,225 culture where people feel respected, part of the 193 00:07:20,225 --> 00:07:22,625 team, it creates really the safest and highest 194 00:07:22,625 --> 00:07:25,024 quality care for the patients. And so really 195 00:07:25,024 --> 00:07:27,105 focusing on, you know, culture as a growth 196 00:07:27,105 --> 00:07:27,605 asset, 197 00:07:28,019 --> 00:07:28,759 is important, 198 00:07:29,220 --> 00:07:31,779 as well. And, and, ultimately, when pay when 199 00:07:31,779 --> 00:07:34,420 people feel empowered and respected, they're gonna contribute 200 00:07:34,420 --> 00:07:37,459 ideas, solve problems, drive improvement, and that's only 201 00:07:37,459 --> 00:07:39,240 gonna lead to, to more growth opportunities. 202 00:07:39,985 --> 00:07:42,625 You mentioned digital tools. Obviously, we're we're seeing 203 00:07:42,625 --> 00:07:44,064 and and hearing about a lot of systems 204 00:07:44,064 --> 00:07:46,145 investing in more and more of them. What's 205 00:07:46,145 --> 00:07:48,884 one risk or investment worth making this year, 206 00:07:49,665 --> 00:07:51,025 you think? And would it be a a 207 00:07:51,025 --> 00:07:52,564 digital tool or something else? 208 00:07:52,930 --> 00:07:53,669 Yeah. So, 209 00:07:54,289 --> 00:07:56,769 so great question and and one that definitely 210 00:07:56,769 --> 00:07:58,689 applies in our case. And, you know, I 211 00:07:58,689 --> 00:08:00,449 think one of the, you know, the the 212 00:08:00,449 --> 00:08:01,729 way I would phrase it is one of 213 00:08:01,729 --> 00:08:03,810 the most meaningful investments that we can make 214 00:08:03,810 --> 00:08:06,035 is is in our people and particularly, 215 00:08:06,654 --> 00:08:08,115 you know, leadership development, 216 00:08:08,814 --> 00:08:09,314 engagement, 217 00:08:10,014 --> 00:08:11,235 and and well-being. 218 00:08:12,175 --> 00:08:12,675 And 219 00:08:13,134 --> 00:08:14,654 one of the things that we have just 220 00:08:14,654 --> 00:08:17,535 implemented at Northwell is, the first wave of 221 00:08:17,535 --> 00:08:20,180 of EPIC. And so, EPIC is going to 222 00:08:20,180 --> 00:08:22,920 be the new electronic health record, at Northwell, 223 00:08:23,460 --> 00:08:25,860 and it's going to be, implemented across a 224 00:08:25,860 --> 00:08:27,379 a couple of different waves. And we just 225 00:08:27,379 --> 00:08:29,060 had our first wave in several of our 226 00:08:29,060 --> 00:08:32,040 hospitals and ambulatory sites, and it's really, 227 00:08:32,585 --> 00:08:34,205 really occurred with great success. 228 00:08:34,585 --> 00:08:35,384 You saw, 229 00:08:35,785 --> 00:08:37,004 physicians, nurses, 230 00:08:37,384 --> 00:08:39,644 you know, frontline leaders who are all, 231 00:08:40,024 --> 00:08:42,825 working, you know, around the clock and really 232 00:08:42,825 --> 00:08:44,585 in concert with one another to make sure 233 00:08:44,585 --> 00:08:45,065 that this, 234 00:08:45,625 --> 00:08:47,164 you know, moves forward seamlessly. 235 00:08:47,509 --> 00:08:49,750 And I was just so impressed with how 236 00:08:49,750 --> 00:08:50,490 well everything, 237 00:08:50,950 --> 00:08:52,889 worked out. And I had the opportunity, 238 00:08:53,750 --> 00:08:55,589 over the last week or so to visit 239 00:08:55,589 --> 00:08:56,649 many of our sites 240 00:08:57,029 --> 00:08:58,070 and talk with, 241 00:08:58,470 --> 00:09:00,250 people at all levels of the organization. 242 00:09:00,695 --> 00:09:02,075 And, really, we heard, 243 00:09:02,615 --> 00:09:05,115 myself and and one of my colleagues who, 244 00:09:05,894 --> 00:09:08,475 visited some of these sites, nothing but enthusiasm. 245 00:09:09,174 --> 00:09:10,934 You know, this time when you're moving from 246 00:09:10,934 --> 00:09:12,475 one EHR to another, 247 00:09:12,980 --> 00:09:13,559 particularly from a, 248 00:09:13,940 --> 00:09:15,480 you know, a different company, 249 00:09:16,100 --> 00:09:18,019 can be daunting for providers. It's a new 250 00:09:18,019 --> 00:09:20,100 system. It's something that they're not familiar with. 251 00:09:20,100 --> 00:09:22,019 You know, even with all the training that 252 00:09:22,019 --> 00:09:24,179 you go through, once it's it's finally time 253 00:09:24,179 --> 00:09:25,860 for prime time, you know, it can be 254 00:09:25,860 --> 00:09:26,360 challenging. 255 00:09:26,819 --> 00:09:29,565 But we heard nothing but, excitement, and people 256 00:09:29,565 --> 00:09:30,764 were just talking about, 257 00:09:31,164 --> 00:09:33,084 already how much they're seeing improvement in some 258 00:09:33,084 --> 00:09:33,904 of their workflows 259 00:09:34,365 --> 00:09:36,524 and, that this is only gonna be more 260 00:09:36,524 --> 00:09:38,845 positive for their daily lives and for for 261 00:09:38,845 --> 00:09:41,644 the patient care. So really just, you know, 262 00:09:41,644 --> 00:09:42,144 extremely, 263 00:09:42,759 --> 00:09:43,259 excited. 264 00:09:43,639 --> 00:09:45,240 And I think another investment, you know, when 265 00:09:45,240 --> 00:09:46,759 we think about it is is really moving 266 00:09:46,759 --> 00:09:48,519 forward with, you know, this this idea of 267 00:09:48,519 --> 00:09:50,440 this new EHR and what Epic can do 268 00:09:50,440 --> 00:09:52,519 for us is some of the the digital 269 00:09:52,519 --> 00:09:55,034 analytic capabilities. You know, again, how can we 270 00:09:55,034 --> 00:09:56,495 utilize AI to, 271 00:09:57,115 --> 00:09:58,174 help us with, 272 00:09:58,634 --> 00:10:01,615 you know, creating notes, with creating discharge summaries. 273 00:10:01,674 --> 00:10:03,294 We talked about that, previously. 274 00:10:04,154 --> 00:10:06,174 How can we, you know, better monitor patients? 275 00:10:06,235 --> 00:10:08,129 And so all of these things that we 276 00:10:08,129 --> 00:10:11,169 can now do will will only enhance our 277 00:10:11,169 --> 00:10:14,470 communication amongst ourselves with the with the patients 278 00:10:14,690 --> 00:10:15,589 and hopefully, 279 00:10:16,529 --> 00:10:18,870 improve the well-being of, of our staff. 280 00:10:19,584 --> 00:10:21,264 It's great to hear the epic rollout is 281 00:10:21,264 --> 00:10:23,584 going very well, over at Northwell. That's wonderful 282 00:10:23,584 --> 00:10:24,325 news. And 283 00:10:24,784 --> 00:10:25,985 the last thing I wanted to ask you, 284 00:10:25,985 --> 00:10:26,804 doctor Harenstein, 285 00:10:27,264 --> 00:10:29,264 where do you see the best opportunities for 286 00:10:29,264 --> 00:10:30,245 growth in the future? 287 00:10:31,184 --> 00:10:33,450 So from my perspective, I think the growth, 288 00:10:33,929 --> 00:10:35,309 really lies in connection. 289 00:10:35,850 --> 00:10:36,350 Connecting, 290 00:10:37,129 --> 00:10:38,750 our health systems between, 291 00:10:39,129 --> 00:10:40,110 Northwell Nuvance, 292 00:10:40,490 --> 00:10:43,529 connecting data, and, you know, really, connecting our 293 00:10:43,529 --> 00:10:46,090 people. And, you know, the the integration with 294 00:10:46,090 --> 00:10:47,769 Nuvance is a great example of that. We're 295 00:10:47,769 --> 00:10:48,590 bringing together, 296 00:10:49,085 --> 00:10:50,465 many talented teams, 297 00:10:50,924 --> 00:10:51,424 complementary 298 00:10:51,725 --> 00:10:52,225 resources, 299 00:10:52,605 --> 00:10:55,644 and, shared values, to deliver exceptional care in 300 00:10:55,644 --> 00:10:56,304 the communities. 301 00:10:56,764 --> 00:10:59,085 But, also, it's important to think about strengthening 302 00:10:59,085 --> 00:11:00,764 our network to make sure that everyone has 303 00:11:00,764 --> 00:11:02,945 access to every resource in the health system 304 00:11:03,210 --> 00:11:06,009 that allows us to identify patients and, you 305 00:11:06,009 --> 00:11:07,690 know, to make sure that they're placed in 306 00:11:07,690 --> 00:11:10,090 in the right place for care. And so 307 00:11:10,090 --> 00:11:11,389 the more that we can 308 00:11:11,929 --> 00:11:15,230 connect our medical staffs, connect the community physicians, 309 00:11:16,014 --> 00:11:18,654 across all of our different areas, the more 310 00:11:18,654 --> 00:11:20,414 successful we'll be. If you, 311 00:11:20,894 --> 00:11:23,855 enter care through, a primary care physician, which 312 00:11:23,855 --> 00:11:26,894 is a wonderful opportunity for us to think 313 00:11:26,894 --> 00:11:28,195 about growth in the future, 314 00:11:29,049 --> 00:11:31,289 if they know who to go directly to 315 00:11:31,289 --> 00:11:32,190 to receive care, 316 00:11:32,649 --> 00:11:34,730 that will just occur seamlessly. And now all 317 00:11:34,730 --> 00:11:36,409 of a sudden, that patient who may struggle 318 00:11:36,409 --> 00:11:37,610 to figure out, you know, where do I 319 00:11:37,610 --> 00:11:38,970 go next? Who do I go to for 320 00:11:38,970 --> 00:11:39,629 my referral? 321 00:11:40,009 --> 00:11:41,529 Now is going to be able to get 322 00:11:41,529 --> 00:11:42,190 that appointment, 323 00:11:42,615 --> 00:11:44,534 get into the system, and then, again, get 324 00:11:44,534 --> 00:11:46,695 the treatment they need. That might be making 325 00:11:46,695 --> 00:11:49,894 sure that they're monitored for prevention purposes. It 326 00:11:49,894 --> 00:11:51,174 might be being, 327 00:11:51,575 --> 00:11:53,254 told that there's an opportunity for them to 328 00:11:53,254 --> 00:11:54,774 get a procedure that's going to help them 329 00:11:54,774 --> 00:11:56,970 that they now qualify for to to help 330 00:11:56,970 --> 00:11:59,450 them live longer or live a more, you 331 00:11:59,450 --> 00:12:00,909 know, healthy life. So 332 00:12:01,370 --> 00:12:03,289 these are, I I think, you know, just 333 00:12:03,289 --> 00:12:03,789 critical, 334 00:12:04,649 --> 00:12:06,809 opportunities for growth is is really to make 335 00:12:06,809 --> 00:12:09,289 those connections and to, you know, make sure 336 00:12:09,289 --> 00:12:10,570 that people know how to get through the 337 00:12:10,570 --> 00:12:13,254 system. And for the procedures that might not 338 00:12:13,254 --> 00:12:16,455 be closest to home, now patients really throughout 339 00:12:16,455 --> 00:12:18,295 our health system can have access to those 340 00:12:18,295 --> 00:12:18,955 high acuity, 341 00:12:19,575 --> 00:12:20,075 procedures 342 00:12:20,615 --> 00:12:21,355 like transplantation 343 00:12:22,295 --> 00:12:24,215 and others. So I think that's really where 344 00:12:24,215 --> 00:12:24,875 I see, 345 00:12:25,254 --> 00:12:27,540 the most growth. And, you know, overall, I 346 00:12:27,540 --> 00:12:30,019 think health care is about, you know, people. 347 00:12:30,019 --> 00:12:31,559 It's the people we care for, 348 00:12:31,940 --> 00:12:33,480 the people that deliver the care. 349 00:12:33,860 --> 00:12:35,800 I think when we have this this environment 350 00:12:35,860 --> 00:12:36,519 of connection, 351 00:12:37,059 --> 00:12:38,759 and, you know, promotion of well-being, 352 00:12:39,304 --> 00:12:41,384 Everyone has the opportunity to flourish, and, you 353 00:12:41,384 --> 00:12:43,384 know, hopefully, we can deliver the the best 354 00:12:43,384 --> 00:12:43,884 care, 355 00:12:44,504 --> 00:12:46,264 with the highest quality and and hopefully with 356 00:12:46,264 --> 00:12:48,125 a high level of innovation overall. 357 00:12:48,745 --> 00:12:51,144 Absolutely. And and certainly some great strategies and 358 00:12:51,144 --> 00:12:51,644 and 359 00:12:52,399 --> 00:12:54,720 insight on on growth there. And, doctor Henstein, 360 00:12:54,720 --> 00:12:55,840 thanks so much for joining us on the 361 00:12:55,840 --> 00:12:57,519 podcast. It was a great conversation. I look 362 00:12:57,519 --> 00:12:59,360 forward to working with you again soon. Thanks 363 00:12:59,360 --> 00:13:00,960 so much. I appreciate the opportunity to join 364 00:13:00,960 --> 00:13:02,500 you and look forward to speaking again. 365 00:13:05,054 --> 00:13:08,334 At athenahealth, we know your ambulatory practice wants 366 00:13:08,334 --> 00:13:08,834 healthier, 367 00:13:09,214 --> 00:13:12,014 a healthier business, healthier care teams, and healthier 368 00:13:12,014 --> 00:13:12,514 patients. 369 00:13:12,975 --> 00:13:15,294 But the complexities of modern health care tech 370 00:13:15,294 --> 00:13:17,129 make it hard for you and your care 371 00:13:17,129 --> 00:13:19,070 teams to focus on what matters most. 372 00:13:19,450 --> 00:13:22,589 That's where athenahealth can help. Our AI native 373 00:13:22,649 --> 00:13:25,389 all in one solutions reduce administrative burdens, 374 00:13:25,769 --> 00:13:28,750 streamline billing and payments, and deliver critical insights 375 00:13:28,754 --> 00:13:31,554 when clinicians need it most. That means fewer 376 00:13:31,554 --> 00:13:34,434 clicks, more time for patients, and stronger bottom 377 00:13:34,434 --> 00:13:34,934 lines. 378 00:13:35,554 --> 00:13:38,754 Practicing medicine is complex, but running a practice 379 00:13:38,754 --> 00:13:40,615 can be that much simpler with athenahealth. 380 00:13:41,365 --> 00:13:45,066 See how simpler is healthier at athenahealth.com.