1 00:00:02,240 --> 00:00:02,899 At athenahealth, 2 00:00:03,279 --> 00:00:06,480 we know your ambulatory practice wants healthier, a 3 00:00:06,480 --> 00:00:09,779 healthier business, healthier care teams, and healthier patients. 4 00:00:10,160 --> 00:00:12,480 But the complexities of modern health care tech 5 00:00:12,480 --> 00:00:14,240 make it hard for you and your care 6 00:00:14,240 --> 00:00:15,855 teams to focus on what matters 7 00:00:16,414 --> 00:00:19,295 most? That's where athenahealth can help. Our AI 8 00:00:19,295 --> 00:00:22,594 native all in one solutions reduce administrative burdens, 9 00:00:22,974 --> 00:00:25,875 streamline billing and payments, and deliver critical insights 10 00:00:25,934 --> 00:00:28,734 when clinicians need it most. That means fewer 11 00:00:28,734 --> 00:00:31,614 clicks, more time for patients, and stronger bottom 12 00:00:31,614 --> 00:00:31,829 lines. 13 00:00:32,710 --> 00:00:35,989 Practicing medicine is complex, but running a practice 14 00:00:35,989 --> 00:00:37,850 can be that much simpler with athenahealth. 15 00:00:38,549 --> 00:00:42,170 See how simpler is healthier@athenahealth.com. 16 00:00:43,750 --> 00:00:45,989 This is Laura Dierdo with the Becker's Healthcare 17 00:00:45,989 --> 00:00:46,489 podcast. 18 00:00:46,895 --> 00:00:48,574 I'm thrilled today to be joined by Diane 19 00:00:48,574 --> 00:00:49,074 Constantine, 20 00:00:49,695 --> 00:00:52,655 senior director of enterprise health informatics at Children's 21 00:00:52,655 --> 00:00:54,814 Hospital of Philadelphia. Diane, it's a pleasure to 22 00:00:54,814 --> 00:00:57,054 have you on the podcast today. Thank you. 23 00:00:57,054 --> 00:00:58,914 Yeah. I'm glad to be here. 24 00:00:59,450 --> 00:01:01,770 Absolutely. Now I'm excited to learn a little 25 00:01:01,770 --> 00:01:04,329 bit more about, some of the cool things 26 00:01:04,329 --> 00:01:06,569 that you're doing there at CHOP and then, 27 00:01:06,730 --> 00:01:08,409 you know, your perspective on the future. But 28 00:01:08,409 --> 00:01:09,530 before we dive in, can you tell us 29 00:01:09,530 --> 00:01:10,969 a little bit more about yourself and your 30 00:01:10,969 --> 00:01:11,469 background? 31 00:01:12,075 --> 00:01:13,454 Yeah. Of course. So, 32 00:01:13,834 --> 00:01:16,555 I'm currently the senior director of enterprise health 33 00:01:16,555 --> 00:01:18,814 informatics as as you, shared. 34 00:01:19,594 --> 00:01:22,155 I've literally been in this position for four 35 00:01:22,155 --> 00:01:24,635 weeks, so brand new to to the children's 36 00:01:24,635 --> 00:01:25,135 hospital. 37 00:01:26,159 --> 00:01:28,480 But my background spans more than three decades 38 00:01:28,480 --> 00:01:29,299 in health care. 39 00:01:29,760 --> 00:01:33,219 I began as a critical care transplant pediatric 40 00:01:33,280 --> 00:01:33,780 nurse 41 00:01:34,480 --> 00:01:36,900 and really evolved into leadership roles, 42 00:01:37,359 --> 00:01:38,180 in informatics, 43 00:01:38,564 --> 00:01:41,605 you know, those roles that bridge technology operations 44 00:01:41,605 --> 00:01:42,745 and patient care. 45 00:01:43,525 --> 00:01:44,745 Before joining 46 00:01:45,045 --> 00:01:45,545 CHOP, 47 00:01:45,924 --> 00:01:48,725 I served as director of clinical informatics and 48 00:01:48,725 --> 00:01:51,125 interim chief of informatics at the University of 49 00:01:51,125 --> 00:01:51,605 Maryland, 50 00:01:51,924 --> 00:01:52,905 medical system. 51 00:01:53,719 --> 00:01:56,060 And in those roles, I oversaw, 52 00:01:57,320 --> 00:02:00,939 enterprise epic implementations at 11 different hospitals. 53 00:02:01,880 --> 00:02:03,079 We did a lot of, 54 00:02:04,040 --> 00:02:07,400 work through advancing efficiency per for providers and 55 00:02:07,400 --> 00:02:07,900 nurses, 56 00:02:08,765 --> 00:02:11,025 and then also led a lot of well-being, 57 00:02:12,125 --> 00:02:13,185 initiatives there. 58 00:02:13,805 --> 00:02:16,145 I'm board certified in nursing informatics 59 00:02:16,444 --> 00:02:17,585 as well as, 60 00:02:17,965 --> 00:02:19,425 nurse executive advance 61 00:02:19,965 --> 00:02:22,365 and have served as adjunct faculty for the 62 00:02:22,365 --> 00:02:25,340 University of Maryland School of Nursing. So my 63 00:02:25,340 --> 00:02:26,960 career is really centered around 64 00:02:27,419 --> 00:02:30,240 creating a bridge between people, process, and technology. 65 00:02:31,500 --> 00:02:32,780 Well, that's great to hear. And it's an 66 00:02:32,780 --> 00:02:34,699 important place to sit in because I I 67 00:02:34,699 --> 00:02:35,759 know it sounds simple, 68 00:02:36,294 --> 00:02:38,855 to integrate those altogether, but very much easier 69 00:02:38,855 --> 00:02:39,754 said than done. 70 00:02:40,215 --> 00:02:42,215 So from your vantage point, what are some 71 00:02:42,215 --> 00:02:43,974 of the opportunities and headwinds you have your 72 00:02:43,974 --> 00:02:44,955 eye on right now? 73 00:02:45,335 --> 00:02:48,155 So I think informatics sits at a fascinating 74 00:02:48,294 --> 00:02:49,594 crossroads right now. 75 00:02:49,939 --> 00:02:51,319 One major opportunity, 76 00:02:52,099 --> 00:02:54,439 and I think probably everyone mentions this, 77 00:02:54,900 --> 00:02:58,759 is the evolution of artificial intelligence or augmented 78 00:02:58,900 --> 00:03:00,840 intelligence and ambient technologies. 79 00:03:01,299 --> 00:03:03,560 You know, the the tools that truly give 80 00:03:03,915 --> 00:03:06,014 back time to clinicians and, 81 00:03:06,395 --> 00:03:08,635 you know, we are looking at really how 82 00:03:08,635 --> 00:03:10,574 to integrate those solutions 83 00:03:11,275 --> 00:03:13,135 safely and responsibly, 84 00:03:14,074 --> 00:03:16,955 because ultimately, we wanna reduce cognitive load. We 85 00:03:16,955 --> 00:03:18,254 wanna improve documentation. 86 00:03:19,500 --> 00:03:23,180 And, ultimately, I think strengthen clinician and patient 87 00:03:23,180 --> 00:03:23,680 connection. 88 00:03:24,620 --> 00:03:27,180 But with that, with those opportunities, I think 89 00:03:27,180 --> 00:03:28,400 there are some headwinds. 90 00:03:29,019 --> 00:03:30,620 We, you know, we need to ensure that 91 00:03:30,620 --> 00:03:32,479 we maintain strong data governance, 92 00:03:33,574 --> 00:03:34,074 interoperability, 93 00:03:34,534 --> 00:03:35,835 and really trust 94 00:03:36,375 --> 00:03:39,275 in how the data and AI are used. 95 00:03:39,814 --> 00:03:41,594 You know, I think for health care, 96 00:03:42,055 --> 00:03:42,955 those considerations 97 00:03:43,334 --> 00:03:44,395 are really magnified 98 00:03:45,175 --> 00:03:47,275 because, you know, we have to protect 99 00:03:48,000 --> 00:03:51,039 privacy. We have to ensure ethical use of 100 00:03:51,039 --> 00:03:51,939 of the data 101 00:03:52,479 --> 00:03:53,139 and then 102 00:03:53,759 --> 00:03:54,819 maintain transparency 103 00:03:55,199 --> 00:03:57,699 really with every digital decision we make. 104 00:03:58,239 --> 00:04:00,400 I think the other thing that I would 105 00:04:00,400 --> 00:04:00,900 add 106 00:04:01,395 --> 00:04:04,354 is I see a continued need to, 107 00:04:04,995 --> 00:04:06,615 to address digital fatigue. 108 00:04:07,314 --> 00:04:10,914 It's that growing sense among the clinicians that 109 00:04:10,914 --> 00:04:13,574 technology is adding more friction than it removes. 110 00:04:13,634 --> 00:04:14,134 And, 111 00:04:14,949 --> 00:04:16,250 you know, we have, 112 00:04:16,870 --> 00:04:19,750 health care has, in general, given care teams 113 00:04:19,750 --> 00:04:22,329 an incredible amount of digital tools, 114 00:04:22,949 --> 00:04:25,509 but too often they operate in silos or 115 00:04:25,509 --> 00:04:26,569 they add steps. 116 00:04:27,384 --> 00:04:29,545 And I think the goal right now isn't 117 00:04:29,545 --> 00:04:32,524 necessarily more technology. I think it's better technology, 118 00:04:32,745 --> 00:04:36,605 like integrating it more seamlessly into the natural 119 00:04:36,665 --> 00:04:37,725 rhythm of care. 120 00:04:38,425 --> 00:04:41,785 And that means designing workflows that truly fit 121 00:04:41,785 --> 00:04:42,685 how clinicians 122 00:04:43,009 --> 00:04:43,910 think and work, 123 00:04:44,289 --> 00:04:45,750 you know, whether it's documentation 124 00:04:46,209 --> 00:04:47,669 or alerts or 125 00:04:48,050 --> 00:04:49,669 trying to surface information 126 00:04:49,970 --> 00:04:51,189 when it's needed most. 127 00:04:51,649 --> 00:04:52,529 I think it's, 128 00:04:53,649 --> 00:04:55,589 you know, we have to pay close attention 129 00:04:55,729 --> 00:04:56,550 to the relationship 130 00:04:57,009 --> 00:04:59,485 between how we're designing the technology 131 00:05:00,185 --> 00:05:01,724 and then clinician well-being. 132 00:05:02,504 --> 00:05:02,904 And, 133 00:05:03,464 --> 00:05:05,805 I know at, the children's hospital, 134 00:05:06,264 --> 00:05:09,064 you know, we're tracking usability, time and chart, 135 00:05:09,064 --> 00:05:11,784 you know, cognitive load along with safety and 136 00:05:11,784 --> 00:05:12,764 quality outcomes. 137 00:05:13,669 --> 00:05:16,629 So I think informatics leaders have a unique 138 00:05:16,629 --> 00:05:20,409 role in balancing that innovation with empathy. Right? 139 00:05:20,550 --> 00:05:21,689 Making sure that 140 00:05:21,990 --> 00:05:23,050 we are advancing, 141 00:05:23,909 --> 00:05:25,930 digitally, but that it's enhancing, 142 00:05:27,245 --> 00:05:29,805 the human side of care, not encumbering it. 143 00:05:29,805 --> 00:05:30,305 So 144 00:05:30,925 --> 00:05:32,524 I I'd like to think that, 145 00:05:33,404 --> 00:05:36,365 when technology becomes a true partner in care, 146 00:05:36,365 --> 00:05:37,185 not a obstacle, 147 00:05:37,725 --> 00:05:40,680 we can improve efficiency, but also bring still 148 00:05:40,680 --> 00:05:42,840 that sense of purpose and joy back to 149 00:05:42,840 --> 00:05:45,980 practice. It's why people go into health care, 150 00:05:46,439 --> 00:05:48,759 and I think that's where informatics can have 151 00:05:48,759 --> 00:05:51,259 its greatest and really most lasting impact. 152 00:05:52,375 --> 00:05:53,814 I love that. I think it makes a 153 00:05:53,814 --> 00:05:55,894 lot of sense and certainly has a very, 154 00:05:55,894 --> 00:05:59,595 very important role in maintaining that, provider satisfaction 155 00:05:59,735 --> 00:06:01,975 given time back in the day and, having 156 00:06:01,975 --> 00:06:02,714 that ability, 157 00:06:03,254 --> 00:06:05,514 to work wonders within the documentation 158 00:06:05,894 --> 00:06:06,394 space. 159 00:06:06,800 --> 00:06:09,120 Now how are you looking at growth and 160 00:06:09,120 --> 00:06:10,960 adding value to the organization overall in the 161 00:06:10,960 --> 00:06:13,839 future? I think hearing very strongly, obviously, that 162 00:06:13,839 --> 00:06:14,339 AI, 163 00:06:14,639 --> 00:06:15,139 augmented, 164 00:06:15,680 --> 00:06:17,520 intelligence as well as some of the ambient 165 00:06:17,520 --> 00:06:18,020 technologies, 166 00:06:18,800 --> 00:06:21,694 you know, will be super important for providers 167 00:06:21,694 --> 00:06:23,535 heading into the future. But what else do 168 00:06:23,535 --> 00:06:25,134 you see as being top of mind or 169 00:06:25,134 --> 00:06:26,274 or exciting opportunities, 170 00:06:27,454 --> 00:06:28,274 going forward? 171 00:06:29,055 --> 00:06:30,194 Yeah. For me, 172 00:06:30,814 --> 00:06:33,294 growth and value are, I think, are really 173 00:06:33,294 --> 00:06:34,995 around measurable impact, 174 00:06:36,009 --> 00:06:38,509 improving outcomes for patients, efficiency 175 00:06:39,050 --> 00:06:41,629 for our health care providers and clinicians, 176 00:06:42,250 --> 00:06:43,469 and then sustainability 177 00:06:43,769 --> 00:06:44,669 for the organization. 178 00:06:45,209 --> 00:06:48,430 So that means, using informatics as a strategic 179 00:06:48,490 --> 00:06:48,990 enabler, 180 00:06:49,675 --> 00:06:51,694 you know, for operational performance. 181 00:06:52,715 --> 00:06:56,074 I think we really need to and we, 182 00:06:56,074 --> 00:06:58,155 as in health care, we need to align 183 00:06:58,155 --> 00:07:01,194 our digital strategies directly with the clinical and 184 00:07:01,194 --> 00:07:02,254 operational priorities. 185 00:07:02,899 --> 00:07:06,259 I think every initiative, whether you're redesigning a 186 00:07:06,259 --> 00:07:06,759 workflow, 187 00:07:07,379 --> 00:07:10,500 creating data visualization, or optimizing epic or the 188 00:07:10,500 --> 00:07:13,139 EHR, it should be grounded in a clear 189 00:07:13,139 --> 00:07:14,360 purpose and outcome. 190 00:07:14,980 --> 00:07:15,800 For example, 191 00:07:17,194 --> 00:07:19,694 where I had worked previously, we had 192 00:07:20,074 --> 00:07:20,574 implemented 193 00:07:21,274 --> 00:07:23,055 a workload scoring tool 194 00:07:23,435 --> 00:07:26,414 with, assignment nursing assignment functionality. 195 00:07:27,514 --> 00:07:29,854 And, you know, we were able to demonstrate 196 00:07:29,995 --> 00:07:31,294 that we could balance, 197 00:07:32,050 --> 00:07:35,269 you know, the the nurses' workload really effectively. 198 00:07:35,970 --> 00:07:38,449 And at the same time, the tools gave 199 00:07:38,449 --> 00:07:41,490 leaders better insight into, like, workload trends and 200 00:07:41,490 --> 00:07:42,310 into capacity. 201 00:07:43,009 --> 00:07:43,830 So I think 202 00:07:44,264 --> 00:07:46,285 by marrying those things together, 203 00:07:46,824 --> 00:07:47,964 I think that really 204 00:07:48,584 --> 00:07:50,285 adds value to the organization. 205 00:07:51,305 --> 00:07:54,685 The other thing and maybe even more important 206 00:07:55,305 --> 00:07:59,004 is, the about growth is developing our people. 207 00:07:59,389 --> 00:07:59,790 So, 208 00:08:00,509 --> 00:08:01,009 informatics 209 00:08:01,470 --> 00:08:04,829 thrives on collaboration, whether it's between nurses, physicians, 210 00:08:04,829 --> 00:08:05,810 you have your technology 211 00:08:06,189 --> 00:08:07,810 team, you have your vendors. 212 00:08:08,669 --> 00:08:11,230 You know, I'm really invested in building teams 213 00:08:11,230 --> 00:08:13,250 that are high performing and purpose driven. 214 00:08:13,795 --> 00:08:16,754 And that means mentoring, like, that next generation 215 00:08:16,754 --> 00:08:20,375 of informatics leader, really promoting learning and fostering 216 00:08:20,435 --> 00:08:21,415 a culture where 217 00:08:21,955 --> 00:08:24,915 people have the opportunity to be curious and 218 00:08:24,915 --> 00:08:25,814 be innovative, 219 00:08:26,435 --> 00:08:28,134 like, where we can encourage that. 220 00:08:28,669 --> 00:08:28,990 So, 221 00:08:29,470 --> 00:08:31,310 so in the end, I guess, I think 222 00:08:31,310 --> 00:08:33,169 value comes from the impact. 223 00:08:33,870 --> 00:08:35,870 And I think anytime we can help the 224 00:08:35,870 --> 00:08:37,970 clinicians work more efficiently, 225 00:08:38,750 --> 00:08:41,009 patients and families can have smoother care. 226 00:08:41,875 --> 00:08:43,875 You know, I think that's where the value 227 00:08:43,875 --> 00:08:45,335 comes in. I think growth, 228 00:08:45,955 --> 00:08:48,115 should be defined not only by the projects 229 00:08:48,115 --> 00:08:48,934 we complete, 230 00:08:49,315 --> 00:08:51,335 but by the difference that we make 231 00:08:51,715 --> 00:08:53,095 in implementing them. 232 00:08:54,129 --> 00:08:54,629 Absolutely. 233 00:08:55,009 --> 00:08:57,250 You know, and that value is so critical 234 00:08:57,250 --> 00:08:58,230 right now, especially 235 00:08:58,769 --> 00:09:00,690 thinking through some of the challenges that are 236 00:09:00,690 --> 00:09:03,329 coming ahead, for health care and hospitals and 237 00:09:03,329 --> 00:09:05,329 systems across the country. I think one of 238 00:09:05,329 --> 00:09:08,024 the things we hear often from leaders is 239 00:09:08,085 --> 00:09:10,565 talking through just the financial stress that many 240 00:09:10,565 --> 00:09:12,884 organizations are under right now. Even if they 241 00:09:13,045 --> 00:09:15,045 their balance sheet looks good now, they foresee 242 00:09:15,045 --> 00:09:17,205 with some of the policy changes coming up, 243 00:09:17,524 --> 00:09:19,685 just a little bit more margin compression than 244 00:09:19,685 --> 00:09:22,090 they had anticipated out in the beginning of 245 00:09:22,090 --> 00:09:24,090 the year. So, you know, when you think 246 00:09:24,090 --> 00:09:27,129 about resources and health care, especially financial resources 247 00:09:27,129 --> 00:09:27,950 being precious, 248 00:09:28,730 --> 00:09:30,009 what are some of the best, 249 00:09:30,490 --> 00:09:32,909 investments or risks that are still worth making 250 00:09:33,095 --> 00:09:35,415 over the next twelve months or so, even 251 00:09:35,415 --> 00:09:37,815 knowing, you know, just how challenging it could 252 00:09:37,815 --> 00:09:40,455 be for some organizations to prioritize the right 253 00:09:40,455 --> 00:09:42,634 things for their dollars and cents? 254 00:09:43,654 --> 00:09:45,195 Yeah. So I think 255 00:09:45,870 --> 00:09:48,670 from from my standpoint in informatics, I think 256 00:09:48,670 --> 00:09:51,170 one of the most worthwhile investments right now 257 00:09:51,470 --> 00:09:55,170 is is really focusing on people centered innovation, 258 00:09:55,710 --> 00:09:56,850 you know, specifically 259 00:09:57,230 --> 00:09:59,649 investing in clinical clinician engagement 260 00:10:00,375 --> 00:10:01,115 and workflow 261 00:10:01,735 --> 00:10:04,315 redesign, like, along with the technology 262 00:10:04,695 --> 00:10:05,195 adoption. 263 00:10:06,215 --> 00:10:09,434 I think it's easy to focus on software 264 00:10:09,575 --> 00:10:10,315 and platform, 265 00:10:11,095 --> 00:10:12,475 but the real transformation 266 00:10:12,855 --> 00:10:13,355 happens 267 00:10:13,899 --> 00:10:16,220 when clinicians are are part of the design 268 00:10:16,220 --> 00:10:17,600 and in the decision making. 269 00:10:18,059 --> 00:10:20,620 So I think investing time and resources and 270 00:10:20,620 --> 00:10:21,919 change management and 271 00:10:22,299 --> 00:10:22,799 usability 272 00:10:23,580 --> 00:10:26,459 and training, I think it that ensures that 273 00:10:26,459 --> 00:10:29,200 technology becomes an enabler and not a barrier. 274 00:10:29,684 --> 00:10:32,184 I think we, need to be really intentional 275 00:10:32,404 --> 00:10:34,105 about piloting technologies 276 00:10:35,044 --> 00:10:36,024 that support, 277 00:10:36,565 --> 00:10:39,784 clinical decision making and documentation reduction 278 00:10:40,565 --> 00:10:43,144 while measuring that impact on burnout and satisfaction. 279 00:10:43,284 --> 00:10:43,945 I think, 280 00:10:44,909 --> 00:10:47,230 those investments in both technology and the people 281 00:10:47,230 --> 00:10:48,669 who use it are the ones I think 282 00:10:48,669 --> 00:10:50,110 that are gonna pay off in the long 283 00:10:50,110 --> 00:10:50,610 run. 284 00:10:51,549 --> 00:10:53,470 Absolutely. I I I love that, and I 285 00:10:53,470 --> 00:10:56,190 think having that type of critical eye in 286 00:10:56,190 --> 00:10:58,350 terms of selecting the right technologies to invest 287 00:10:58,350 --> 00:11:01,014 in and then bringing the team on board 288 00:11:01,014 --> 00:11:03,334 to make that change, and have it be 289 00:11:03,334 --> 00:11:05,735 easy and simple for the, clinicians who are 290 00:11:05,735 --> 00:11:07,735 using it makes a lot of sense. Now 291 00:11:07,735 --> 00:11:09,654 before we wrap up here, I'm curious, where 292 00:11:09,654 --> 00:11:11,115 do you see some of the best opportunities 293 00:11:11,254 --> 00:11:12,554 for growth in the future? 294 00:11:13,519 --> 00:11:16,819 So looking ahead, I see the greatest opportunity 295 00:11:17,279 --> 00:11:19,539 in technology adoption and optimization, 296 00:11:19,919 --> 00:11:23,299 like, ensuring that what we've invested in, 297 00:11:23,919 --> 00:11:26,524 that we are full fully realizing it and 298 00:11:26,524 --> 00:11:29,585 continuously improving it, like, within our digital ecosystem. 299 00:11:30,044 --> 00:11:31,964 I think the focus needs to be on 300 00:11:31,964 --> 00:11:32,464 maximizing 301 00:11:32,924 --> 00:11:33,424 adoption, 302 00:11:34,205 --> 00:11:35,664 really across all disciplines, 303 00:11:36,524 --> 00:11:39,164 helping teams to leverage the tools to their 304 00:11:39,164 --> 00:11:40,065 fullest potential, 305 00:11:40,700 --> 00:11:43,419 and then creating a feedback loop between users 306 00:11:43,419 --> 00:11:45,259 and the developers, right, so you can drive 307 00:11:45,259 --> 00:11:46,320 meaningful change. 308 00:11:47,019 --> 00:11:49,759 I I just don't think growth is 309 00:11:50,139 --> 00:11:52,159 all about introducing new tech. 310 00:11:52,620 --> 00:11:55,339 I think it's ensuring that the existing systems 311 00:11:55,339 --> 00:11:58,004 that we're using are refined, that people are 312 00:11:58,004 --> 00:12:00,965 embracing them, and that they're embedded in in 313 00:12:00,965 --> 00:12:01,865 daily practice. 314 00:12:02,485 --> 00:12:03,945 The other opportunity, 315 00:12:05,044 --> 00:12:08,105 we are really looking at, our cross organizational 316 00:12:08,485 --> 00:12:08,985 collaboration, 317 00:12:09,970 --> 00:12:11,509 partnering with other pediatric 318 00:12:11,889 --> 00:12:14,549 academic centers to share best practices, 319 00:12:15,490 --> 00:12:19,029 design standards, and innovation, you know, frameworks, and, 320 00:12:19,649 --> 00:12:21,509 even the technology that we use. 321 00:12:21,904 --> 00:12:24,004 So I think when we work collectively, 322 00:12:24,544 --> 00:12:27,044 we can move faster and achieve better outcomes 323 00:12:27,105 --> 00:12:29,205 for the the communities that we serve. 324 00:12:29,585 --> 00:12:30,384 I think the, 325 00:12:31,345 --> 00:12:34,965 future of informatics really lies in sustainable adoption. 326 00:12:35,540 --> 00:12:38,840 You know, when the technology becomes intuitive, supportive, 327 00:12:38,980 --> 00:12:39,960 it's integrated, 328 00:12:40,899 --> 00:12:42,120 we're not just modernizing, 329 00:12:42,980 --> 00:12:45,220 you know, health care. We can transform it 330 00:12:45,220 --> 00:12:46,679 and we can elevate it. 331 00:12:47,379 --> 00:12:48,899 I love it. Diane, thank you so much 332 00:12:48,899 --> 00:12:50,514 for joining us on the podcast today. This 333 00:12:50,514 --> 00:12:52,134 has been a really fun conversation, 334 00:12:52,514 --> 00:12:55,235 inspirational to see what you're really looking at 335 00:12:55,235 --> 00:12:56,914 in the future, and I am excited to 336 00:12:56,914 --> 00:12:58,855 connect with you again in the next year. 337 00:12:58,914 --> 00:13:00,534 Yeah. Thank you for having me. 338 00:13:02,720 --> 00:13:03,379 At athenahealth, 339 00:13:03,759 --> 00:13:06,500 we know your ambulatory practice wants healthier, 340 00:13:06,879 --> 00:13:09,759 a healthier business, healthier care teams, and healthier 341 00:13:09,759 --> 00:13:10,259 patients. 342 00:13:10,639 --> 00:13:12,960 But the complexities of modern health care tech 343 00:13:12,960 --> 00:13:14,800 make it hard for you and your care 344 00:13:14,800 --> 00:13:16,394 teams to focus on what matters 345 00:13:16,955 --> 00:13:18,815 most? That's where athenahealth can help. 346 00:13:19,195 --> 00:13:21,995 Our AI native all in one solutions reduce 347 00:13:21,995 --> 00:13:25,434 administrative burdens, streamline billing and payments, and deliver 348 00:13:25,434 --> 00:13:28,554 critical insights when clinicians need it most. That 349 00:13:28,554 --> 00:13:31,355 means fewer clicks, more time for patients, and 350 00:13:31,355 --> 00:13:32,340 stronger bottom lines. 351 00:13:33,300 --> 00:13:36,500 Practicing medicine is complex, but running a practice 352 00:13:36,500 --> 00:13:38,360 can be that much simpler with athenahealth. 353 00:13:39,059 --> 00:13:42,759 See how simpler is healthier at athenahealth.com.