1
00:00:02,240 --> 00:00:02,899
At athenahealth,

2
00:00:03,279 --> 00:00:05,940
we know your ambulatory practice wants healthier,

3
00:00:06,319 --> 00:00:09,279
a healthier business, healthier care teams, and healthier

4
00:00:09,279 --> 00:00:09,779
patients.

5
00:00:10,160 --> 00:00:12,400
But the complexities of modern health care tech

6
00:00:12,400 --> 00:00:14,240
make it hard for you and your care

7
00:00:14,240 --> 00:00:15,974
teams to focus on what matters most.

8
00:00:16,614 --> 00:00:18,315
That's where athenahealth can help.

9
00:00:18,695 --> 00:00:21,495
Our AI native all in one solutions reduce

10
00:00:21,495 --> 00:00:22,635
administrative burdens,

11
00:00:23,015 --> 00:00:25,914
streamline billing and payments, and deliver critical insights

12
00:00:25,975 --> 00:00:27,515
when clinicians need it most.

13
00:00:27,894 --> 00:00:30,475
That means fewer clicks, more time for patients,

14
00:00:30,535 --> 00:00:34,710
and stronger bottom lines. Practicing medicine is complex,

15
00:00:34,929 --> 00:00:36,689
but running a practice can be that much

16
00:00:36,689 --> 00:00:37,829
simpler with athenahealth.

17
00:00:38,530 --> 00:00:42,229
See how simpler is healthier@athenahealth.com.

18
00:00:44,005 --> 00:00:46,585
Hello, everyone. Welcome to the Becker's Healthcare podcast.

19
00:00:47,045 --> 00:00:49,365
This is Scott King thrilled today to be

20
00:00:49,365 --> 00:00:52,484
joined by a very special guest, Teresa Ash,

21
00:00:52,484 --> 00:00:55,625
system director of digital health with UCHealth.

22
00:00:56,005 --> 00:00:57,465
Teresa, how are you doing today?

23
00:00:58,020 --> 00:01:00,260
I'm great, Scott. How are you? I'm good.

24
00:01:00,260 --> 00:01:01,460
I'm good. You know, we actually got a

25
00:01:01,460 --> 00:01:03,719
little rain. It's actually cooling down in Chicago

26
00:01:04,340 --> 00:01:06,900
a little bit. We have, had some kinda

27
00:01:06,900 --> 00:01:07,859
like an extra summer

28
00:01:08,340 --> 00:01:09,780
Yes. I think you could say. So it's

29
00:01:09,780 --> 00:01:11,780
definitely Same thing here in Cincinnati. We're we're

30
00:01:11,780 --> 00:01:13,379
dealing with the rain now, but it's a

31
00:01:13,379 --> 00:01:15,515
it's a welcome change. It is welcome. It's

32
00:01:15,515 --> 00:01:16,875
gonna feel like fall. It's gonna feel like

33
00:01:16,875 --> 00:01:19,754
Halloween, but any hoot and holler, let's get

34
00:01:19,754 --> 00:01:21,674
down to health care. Okay. I know there's

35
00:01:21,674 --> 00:01:23,594
a lot we wanna we wanna dive into,

36
00:01:23,754 --> 00:01:26,130
a lot of kinda important trends and and

37
00:01:26,130 --> 00:01:28,370
topics. But, Teresa, before we get started with

38
00:01:28,370 --> 00:01:29,489
all that, can you please just tell us

39
00:01:29,489 --> 00:01:31,090
a little bit about yourself and your background

40
00:01:31,090 --> 00:01:33,329
in health care? Sure. Yeah. I'd be happy

41
00:01:33,329 --> 00:01:36,209
to. First of all, thanks for asking me

42
00:01:36,209 --> 00:01:39,510
to participate in this, podcast. Health care,

43
00:01:40,275 --> 00:01:42,775
is something I'm passionate about, specifically

44
00:01:43,234 --> 00:01:44,935
looking at digital health operations.

45
00:01:45,954 --> 00:01:48,375
And it's such a growing field

46
00:01:48,915 --> 00:01:49,974
that I'm

47
00:01:50,275 --> 00:01:52,295
always willing to take the opportunity

48
00:01:53,269 --> 00:01:55,450
to jump in and share my experience.

49
00:01:57,030 --> 00:01:58,090
So, my background's

50
00:01:58,629 --> 00:02:01,369
unique in the health care digital world.

51
00:02:02,150 --> 00:02:04,549
My training is in pharmacy. I am a

52
00:02:04,549 --> 00:02:05,049
pharmacist

53
00:02:05,829 --> 00:02:08,330
and started out as a clinical pharmacist

54
00:02:08,685 --> 00:02:10,544
working, for a health care

55
00:02:10,844 --> 00:02:11,344
system,

56
00:02:12,444 --> 00:02:15,584
specifically focusing in chronic disease management

57
00:02:15,965 --> 00:02:16,705
and ambulatory

58
00:02:17,004 --> 00:02:17,504
care.

59
00:02:17,965 --> 00:02:20,384
And through that focus, which was

60
00:02:21,030 --> 00:02:23,750
unfortunately longer ago than I would like to

61
00:02:23,750 --> 00:02:25,049
admit, twenty years ago,

62
00:02:25,509 --> 00:02:27,049
when that was really still

63
00:02:27,430 --> 00:02:29,049
just kind of in its infancy,

64
00:02:29,829 --> 00:02:32,090
having pharmacists work in those areas,

65
00:02:32,549 --> 00:02:34,389
I was able to be on the front

66
00:02:34,389 --> 00:02:36,885
end of developing some digital technologies

67
00:02:37,425 --> 00:02:38,165
and digital

68
00:02:38,625 --> 00:02:40,004
applications and interfaces

69
00:02:40,784 --> 00:02:43,605
to help manage chronic conditions for patients.

70
00:02:44,545 --> 00:02:45,045
That

71
00:02:45,905 --> 00:02:48,965
paved my way into an interest in overall

72
00:02:49,825 --> 00:02:50,325
digital

73
00:02:51,170 --> 00:02:52,629
applications and programs

74
00:02:53,090 --> 00:02:53,590
and

75
00:02:54,050 --> 00:02:54,550
products

76
00:02:55,170 --> 00:02:57,110
that help manage care

77
00:02:57,409 --> 00:02:58,230
for patients

78
00:02:58,770 --> 00:03:01,650
or enable the workforce to better care for

79
00:03:01,650 --> 00:03:02,150
patients.

80
00:03:02,770 --> 00:03:05,909
So my current role is as

81
00:03:06,284 --> 00:03:09,504
system director of operations for digital health.

82
00:03:10,125 --> 00:03:11,884
So I always like to say I I

83
00:03:11,884 --> 00:03:12,944
serve as the

84
00:03:14,125 --> 00:03:14,625
Rosetta

85
00:03:14,925 --> 00:03:15,425
Stone

86
00:03:15,805 --> 00:03:16,305
between

87
00:03:16,685 --> 00:03:17,185
clinical

88
00:03:17,564 --> 00:03:18,064
and

89
00:03:18,860 --> 00:03:20,719
IS and T or digital health teams

90
00:03:21,340 --> 00:03:23,439
to help implement those tools

91
00:03:24,060 --> 00:03:26,620
or improve those tools that we're going to

92
00:03:26,620 --> 00:03:29,199
leverage to make patient care easier

93
00:03:29,739 --> 00:03:30,959
or make our

94
00:03:31,635 --> 00:03:34,514
employees on the front lines more effective and

95
00:03:34,514 --> 00:03:37,235
more efficient to allow them to do the

96
00:03:37,235 --> 00:03:39,574
best work they can when caring for patients.

97
00:03:40,435 --> 00:03:43,155
So it's been an interesting journey to this

98
00:03:43,155 --> 00:03:43,990
point, but

99
00:03:44,290 --> 00:03:46,210
I'm in on the front line of some

100
00:03:46,210 --> 00:03:48,930
really cool initiatives right now as we look

101
00:03:48,930 --> 00:03:51,270
forward to the future in digital health.

102
00:03:52,610 --> 00:03:54,290
Thank you, Theresa. It sounds like you're kind

103
00:03:54,290 --> 00:03:56,870
of at the forefront of of helping

104
00:03:58,074 --> 00:04:00,634
with an emerging digital health tool. Can you

105
00:04:00,634 --> 00:04:02,235
kind of give us a little bit of

106
00:04:02,235 --> 00:04:04,235
those specifics there, and and how rewarding was

107
00:04:04,235 --> 00:04:05,754
that to be a part of that? Sure.

108
00:04:05,754 --> 00:04:07,134
Yeah. Absolutely. So

109
00:04:09,275 --> 00:04:11,675
the current tool that I'm I'm really working

110
00:04:11,675 --> 00:04:14,510
on right now is, you know, utilizing AI,

111
00:04:14,889 --> 00:04:16,270
to help improve the digital,

112
00:04:17,129 --> 00:04:18,029
patient experience,

113
00:04:18,569 --> 00:04:20,910
and also improve our efficiency for the workforce.

114
00:04:22,490 --> 00:04:24,970
That is obviously the future and where we're

115
00:04:24,970 --> 00:04:28,165
headed. And, you know, we're really focusing our

116
00:04:28,165 --> 00:04:29,444
current use case that's,

117
00:04:30,564 --> 00:04:33,865
most recently out of the box is looking

118
00:04:34,004 --> 00:04:34,504
at,

119
00:04:35,365 --> 00:04:38,324
disposition planning for patients who are admitted into

120
00:04:38,324 --> 00:04:40,025
the hospital and moving

121
00:04:41,120 --> 00:04:41,620
that

122
00:04:42,159 --> 00:04:43,539
plan, and that initial

123
00:04:44,800 --> 00:04:46,579
request for placement

124
00:04:47,199 --> 00:04:49,620
up earlier in the patient's hospital stay

125
00:04:50,000 --> 00:04:50,659
to prevent,

126
00:04:50,959 --> 00:04:53,039
you know, week long hospital stays that are

127
00:04:53,039 --> 00:04:55,539
only there so we can get approval

128
00:04:56,634 --> 00:04:59,375
to transition someone to post acute care.

129
00:05:00,154 --> 00:05:00,654
Utilizing

130
00:05:01,594 --> 00:05:03,134
AI tools and

131
00:05:03,995 --> 00:05:06,314
data learning and machine learning, we're able to

132
00:05:06,314 --> 00:05:07,774
identify those patients

133
00:05:09,060 --> 00:05:09,560
upon

134
00:05:10,180 --> 00:05:11,879
admission who would be good candidates

135
00:05:12,420 --> 00:05:13,240
for placement

136
00:05:14,020 --> 00:05:14,500
in,

137
00:05:14,899 --> 00:05:18,259
post acute care, such as rehab facilities or

138
00:05:18,259 --> 00:05:18,759
into

139
00:05:19,139 --> 00:05:20,520
skilled nursing facilities,

140
00:05:21,060 --> 00:05:23,319
and really guide that transition

141
00:05:24,180 --> 00:05:25,154
much quicker

142
00:05:25,694 --> 00:05:28,754
and provide the patient and the family caregivers,

143
00:05:29,774 --> 00:05:31,475
with some clarity on where

144
00:05:32,254 --> 00:05:34,735
the planned discharge is to allow them to

145
00:05:34,735 --> 00:05:36,894
prepare for that, but also get them discharged

146
00:05:36,894 --> 00:05:39,029
from the hospital much sooner as we don't

147
00:05:39,029 --> 00:05:41,529
have to wait on those approvals,

148
00:05:41,990 --> 00:05:42,810
to come through.

149
00:05:44,470 --> 00:05:46,009
Yeah. You know, we we hear with

150
00:05:46,389 --> 00:05:49,529
people utilizing AI in in systems that, obviously,

151
00:05:49,589 --> 00:05:50,089
there's

152
00:05:50,470 --> 00:05:52,995
an increase in efficiency, and and you get

153
00:05:52,995 --> 00:05:54,514
more time to do other things you need

154
00:05:54,514 --> 00:05:56,355
to do. But this is your practical use

155
00:05:56,355 --> 00:05:58,675
case that kinda talks about more than just

156
00:05:58,675 --> 00:06:01,574
efficiency and saving yourself time. You're actually saving

157
00:06:02,194 --> 00:06:04,275
beds and times when those beds will be

158
00:06:04,275 --> 00:06:06,035
used and better uses for them. So,

159
00:06:06,860 --> 00:06:09,120
certainly certainly a lot of rewards there.

160
00:06:09,420 --> 00:06:10,160
Yeah. Absolutely.

161
00:06:10,939 --> 00:06:12,319
Let me ask you. As

162
00:06:12,939 --> 00:06:15,819
virtual care expands from you, like AI enabled

163
00:06:15,819 --> 00:06:17,740
tools that kind of been discussing and and

164
00:06:17,740 --> 00:06:20,240
remote monitoring monitoring to

165
00:06:20,545 --> 00:06:22,085
broader digital health platforms,

166
00:06:22,545 --> 00:06:26,225
introducing new technology brings challenges. So what advice

167
00:06:26,225 --> 00:06:28,944
do you have for leaders navigating everything from

168
00:06:28,944 --> 00:06:30,404
governance to patient engagement?

169
00:06:31,105 --> 00:06:32,625
And can you share an example of how

170
00:06:32,625 --> 00:06:36,199
your organization has balanced innovation with some operational

171
00:06:36,420 --> 00:06:36,920
constraints?

172
00:06:37,699 --> 00:06:38,439
Yeah. Absolutely.

173
00:06:38,819 --> 00:06:40,900
So I, you know, I think the first

174
00:06:40,900 --> 00:06:43,460
thing that we've done to balance innovation with

175
00:06:43,460 --> 00:06:44,439
operational constraints

176
00:06:45,060 --> 00:06:46,040
is to create

177
00:06:46,660 --> 00:06:48,580
the position that I'm in. So this is

178
00:06:48,580 --> 00:06:49,480
a new position

179
00:06:50,115 --> 00:06:51,095
to UCHealth,

180
00:06:51,794 --> 00:06:55,175
and the position was purely created to help

181
00:06:56,115 --> 00:06:59,654
streamline the process of getting these digital technologies

182
00:06:59,875 --> 00:07:01,254
and the digital tools

183
00:07:01,714 --> 00:07:03,175
to the frontline staff.

184
00:07:04,110 --> 00:07:07,069
My background in pharmacy and hospital operations allows

185
00:07:07,069 --> 00:07:09,229
me to have a really robust understanding of

186
00:07:09,229 --> 00:07:11,009
what the end users are experiencing

187
00:07:11,709 --> 00:07:12,689
with these technologies

188
00:07:13,069 --> 00:07:16,110
and how to better leverage them to make

189
00:07:16,110 --> 00:07:17,089
them as efficient

190
00:07:17,629 --> 00:07:19,250
and as useful as possible.

191
00:07:20,715 --> 00:07:23,535
The other piece is, you know, with rapid

192
00:07:23,995 --> 00:07:24,495
innovation

193
00:07:24,875 --> 00:07:26,335
comes the need for

194
00:07:26,795 --> 00:07:28,175
rapid change management

195
00:07:28,955 --> 00:07:30,095
and control

196
00:07:30,475 --> 00:07:32,655
of the overall process of implementation.

197
00:07:33,580 --> 00:07:35,120
There has to be some strategy

198
00:07:36,540 --> 00:07:37,040
behind

199
00:07:37,500 --> 00:07:40,139
why we're moving forward with specific tools at

200
00:07:40,139 --> 00:07:41,199
specific times.

201
00:07:42,060 --> 00:07:44,379
And it seems like every time we have

202
00:07:44,379 --> 00:07:45,360
an AI governance

203
00:07:46,035 --> 00:07:47,014
team meeting,

204
00:07:47,634 --> 00:07:48,615
we have another

205
00:07:48,915 --> 00:07:49,975
five or six

206
00:07:50,435 --> 00:07:53,235
AI tools that may be native to other

207
00:07:53,235 --> 00:07:56,274
applications or stand alone tools that get brought

208
00:07:56,274 --> 00:07:57,495
forward for review.

209
00:07:57,955 --> 00:08:00,115
Everyone, no matter what department or what team

210
00:08:00,115 --> 00:08:01,495
you're on, is getting inundated

211
00:08:02,860 --> 00:08:03,439
by AI tools,

212
00:08:04,300 --> 00:08:04,960
to utilize.

213
00:08:05,819 --> 00:08:07,500
And so that's where it's important to have

214
00:08:07,500 --> 00:08:09,520
that really robust steering committee.

215
00:08:10,060 --> 00:08:12,400
And the way that we've rolled it out

216
00:08:12,460 --> 00:08:14,960
is to be intentional about including

217
00:08:15,819 --> 00:08:17,040
a wide swath

218
00:08:17,605 --> 00:08:18,425
of stakeholders

219
00:08:19,285 --> 00:08:20,824
in the steering committee.

220
00:08:21,365 --> 00:08:23,064
We're not just looking at

221
00:08:23,365 --> 00:08:26,004
operations. We're not just looking at, folks in

222
00:08:26,004 --> 00:08:28,185
digital health or folks in,

223
00:08:28,964 --> 00:08:30,904
clinical care, nursing or imaging.

224
00:08:31,259 --> 00:08:34,240
We've included membership from human resources,

225
00:08:35,340 --> 00:08:36,480
information technology,

226
00:08:36,779 --> 00:08:38,879
case management, capacity management,

227
00:08:39,820 --> 00:08:42,320
finance and and revenue cycle management,

228
00:08:43,500 --> 00:08:44,480
patient safety,

229
00:08:45,660 --> 00:08:46,559
and strategy,

230
00:08:47,654 --> 00:08:49,254
in order to make sure that we're making

231
00:08:49,254 --> 00:08:50,315
the best decisions

232
00:08:51,014 --> 00:08:52,794
when we move forward with a product

233
00:08:53,334 --> 00:08:54,154
that will

234
00:08:54,455 --> 00:08:56,875
match our overall strategy for UCHealth,

235
00:08:57,414 --> 00:08:59,595
but also will provide the most benefit

236
00:09:00,690 --> 00:09:03,110
for each dollar we're spending with

237
00:09:03,410 --> 00:09:04,950
these new technologies.

238
00:09:06,929 --> 00:09:09,190
You said your role is new,

239
00:09:09,730 --> 00:09:12,470
the the system director of digital health position.

240
00:09:12,690 --> 00:09:14,129
I'm just curious. What do you see as

241
00:09:14,129 --> 00:09:17,325
your biggest responsibility in that new role, and

242
00:09:17,325 --> 00:09:19,644
have you kind of seen other systems adapt

243
00:09:19,644 --> 00:09:22,044
the same role? Yeah. I think my biggest

244
00:09:22,044 --> 00:09:24,945
responsibility is to help drive that strategy

245
00:09:25,725 --> 00:09:28,945
to meet the overall strategy of the organization.

246
00:09:31,250 --> 00:09:34,289
We tend to think of ISNT as kind

247
00:09:34,289 --> 00:09:35,829
of firefighters in the past,

248
00:09:36,209 --> 00:09:37,669
where if there was a problem

249
00:09:38,769 --> 00:09:40,689
with a system, we could go in and

250
00:09:40,689 --> 00:09:43,589
fix it. But there wasn't always a roadmap

251
00:09:44,049 --> 00:09:45,189
to the future

252
00:09:46,394 --> 00:09:48,315
there. And, I think there has been an

253
00:09:48,315 --> 00:09:50,315
EMRs, but not necessarily in some of the

254
00:09:50,315 --> 00:09:52,575
other applications. And I think that's a big

255
00:09:54,475 --> 00:09:55,934
component of my position

256
00:09:56,554 --> 00:09:57,054
that's

257
00:09:57,830 --> 00:10:00,410
been really beneficial to bring in,

258
00:10:00,870 --> 00:10:02,250
to the overall organization.

259
00:10:02,950 --> 00:10:05,350
And I was recently at the Becker's conference

260
00:10:05,350 --> 00:10:07,210
in Chicago just last week

261
00:10:07,750 --> 00:10:08,790
where I met,

262
00:10:09,190 --> 00:10:11,529
several other people who were in similar positions,

263
00:10:12,514 --> 00:10:14,934
as me at other organizations,

264
00:10:15,394 --> 00:10:18,115
and they said exactly the same thing. The

265
00:10:18,115 --> 00:10:18,615
benefit

266
00:10:19,075 --> 00:10:21,235
of this position is that we've got one

267
00:10:21,235 --> 00:10:23,475
foot in strategy and one foot in digital

268
00:10:23,475 --> 00:10:26,115
health, so we can really drive change and

269
00:10:26,115 --> 00:10:26,615
leverage

270
00:10:27,110 --> 00:10:28,649
the tools that we're using,

271
00:10:29,269 --> 00:10:31,450
to meet our strategic goals.

272
00:10:32,629 --> 00:10:34,149
Well, that sounds great. I'm so glad you're

273
00:10:34,149 --> 00:10:36,149
able to have those conversations at the HIT

274
00:10:36,149 --> 00:10:38,470
and RCM event last week. Yeah. It was

275
00:10:38,470 --> 00:10:41,955
great. Certainly AI and all this emerging technology

276
00:10:41,955 --> 00:10:43,554
was a a big topic over and over

277
00:10:43,554 --> 00:10:45,095
again. I had some great conversations

278
00:10:45,634 --> 00:10:46,215
as well.

279
00:10:47,475 --> 00:10:48,995
Just you kinda touched on this a little

280
00:10:48,995 --> 00:10:51,014
bit, but how are you seeing

281
00:10:51,394 --> 00:10:53,715
recent legislation both at a state and federal

282
00:10:53,715 --> 00:10:54,215
level

283
00:10:54,595 --> 00:10:55,095
affects

284
00:10:55,690 --> 00:10:58,170
health care organizations and and health care IT

285
00:10:58,170 --> 00:10:58,670
specifically,

286
00:10:59,370 --> 00:11:01,450
have you had to adjust some strategies in

287
00:11:01,450 --> 00:11:01,950
response?

288
00:11:03,290 --> 00:11:04,190
Yeah. Obviously,

289
00:11:04,490 --> 00:11:06,810
you know, legislation is gonna continue to to

290
00:11:06,810 --> 00:11:09,710
push and drive health care and IT strategy.

291
00:11:11,985 --> 00:11:14,304
One thing that we did pretty quickly was

292
00:11:14,304 --> 00:11:16,485
make sure we had our legal team

293
00:11:17,424 --> 00:11:19,205
involved with our AI

294
00:11:21,024 --> 00:11:22,004
steering committee

295
00:11:22,785 --> 00:11:24,804
to make sure that we were meeting

296
00:11:25,309 --> 00:11:27,570
the requirements of the current laws

297
00:11:28,750 --> 00:11:31,389
and understanding the legislation that was coming down

298
00:11:31,389 --> 00:11:32,049
the future.

299
00:11:32,909 --> 00:11:35,070
Those were the big things. The other big

300
00:11:35,070 --> 00:11:37,169
piece is strengthening I. T. Security

301
00:11:38,075 --> 00:11:41,455
to align with, you know, reporting requirements or

302
00:11:42,075 --> 00:11:44,575
just overall safeguards for data.

303
00:11:45,274 --> 00:11:48,715
Data is obviously a hot commodity. And, you

304
00:11:48,715 --> 00:11:51,455
know, we continue to evolve our data governance

305
00:11:52,089 --> 00:11:54,169
here at UCHealth in order to make sure

306
00:11:54,169 --> 00:11:56,750
we're utilizing that data ethically,

307
00:11:57,529 --> 00:11:59,149
and by following all

308
00:11:59,690 --> 00:12:00,750
required laws,

309
00:12:01,850 --> 00:12:04,029
to make sure that it's safe and protected.

310
00:12:05,845 --> 00:12:08,024
Absolutely. And my last question for you, Theresa,

311
00:12:08,644 --> 00:12:10,884
what's your top piece of advice for health

312
00:12:10,884 --> 00:12:13,465
care leaders as they prepare for further advancements

313
00:12:13,764 --> 00:12:14,425
in technology

314
00:12:14,965 --> 00:12:16,585
and rising demands for care?

315
00:12:16,965 --> 00:12:17,465
Yeah.

316
00:12:18,004 --> 00:12:19,980
That's a great question. So I think the

317
00:12:19,980 --> 00:12:20,480
biggest

318
00:12:21,419 --> 00:12:23,039
thing is we have to remember,

319
00:12:24,299 --> 00:12:25,980
at the end of the day, that these

320
00:12:25,980 --> 00:12:27,600
tools are just tools.

321
00:12:28,139 --> 00:12:30,240
They can't fix a broken process.

322
00:12:31,500 --> 00:12:32,779
So a lot of what we do with

323
00:12:32,779 --> 00:12:34,799
the digital steering committee is

324
00:12:35,495 --> 00:12:35,995
question,

325
00:12:36,455 --> 00:12:37,894
is this where we need to put a

326
00:12:37,894 --> 00:12:40,794
tool or is there a process opportunity here?

327
00:12:41,575 --> 00:12:42,075
So

328
00:12:43,174 --> 00:12:46,455
we will deploy, you know, front facing engineers

329
00:12:46,455 --> 00:12:48,394
or process engineers to overall

330
00:12:48,740 --> 00:12:51,399
look at the process for a specific activity,

331
00:12:52,100 --> 00:12:55,319
determine if there's opportunity to improve the process.

332
00:12:55,779 --> 00:12:56,600
If not,

333
00:12:57,139 --> 00:12:59,940
design what the new process looks like when

334
00:12:59,940 --> 00:13:02,384
we have the tool on board. The tool's

335
00:13:02,384 --> 00:13:04,725
only gonna be as good as the process

336
00:13:04,784 --> 00:13:05,445
that it's

337
00:13:05,824 --> 00:13:08,625
partnered with. So if you don't adjust the

338
00:13:08,625 --> 00:13:11,504
process to utilize the tool, the tool won't

339
00:13:11,504 --> 00:13:13,204
be utilized, and it'll be ineffective.

340
00:13:13,904 --> 00:13:16,470
So I think that's the the biggest thing

341
00:13:16,470 --> 00:13:17,610
is to make sure we're

342
00:13:18,470 --> 00:13:20,629
not just looking at the tool or the

343
00:13:20,629 --> 00:13:22,549
investment that we're making from a digital health

344
00:13:22,549 --> 00:13:23,049
standpoint,

345
00:13:23,429 --> 00:13:24,809
but working with our partners,

346
00:13:25,269 --> 00:13:28,070
to identify the process and what that process

347
00:13:28,070 --> 00:13:29,910
should look like so we can make sure

348
00:13:29,910 --> 00:13:31,129
the tools are effective.

349
00:13:31,565 --> 00:13:32,464
That means a lot

350
00:13:33,164 --> 00:13:33,825
of forward

351
00:13:35,245 --> 00:13:36,625
thinking, agile mindsets,

352
00:13:37,164 --> 00:13:37,644
and,

353
00:13:38,125 --> 00:13:40,304
cross functional collaboration to make sure,

354
00:13:40,684 --> 00:13:42,144
those processes are understood.

355
00:13:43,164 --> 00:13:44,684
Tristan, thanks so much for joining us on

356
00:13:44,684 --> 00:13:46,350
the podcast. It was a great discussion. I

357
00:13:46,350 --> 00:13:48,129
look forward to working with you again soon.

358
00:13:48,350 --> 00:13:49,649
Absolutely. Thank you.

359
00:13:52,029 --> 00:13:55,230
At athenahealth, we know your ambulatory practice wants

360
00:13:55,230 --> 00:13:55,730
healthier,

361
00:13:56,190 --> 00:13:58,990
a healthier business, healthier care teams, and healthier

362
00:13:58,990 --> 00:13:59,264
patients.

363
00:13:59,985 --> 00:14:02,304
But the complexities of modern health care tech

364
00:14:02,304 --> 00:14:04,144
make it hard for you and your care

365
00:14:04,144 --> 00:14:06,085
teams to focus on what matters most.

366
00:14:06,465 --> 00:14:09,585
That's where athenahealth can help. Our AI native

367
00:14:09,585 --> 00:14:12,404
all in one solutions reduce administrative burdens,

368
00:14:12,799 --> 00:14:15,759
streamline billing and payments, and deliver critical insights

369
00:14:15,759 --> 00:14:18,559
when clinicians need it most. That means fewer

370
00:14:18,559 --> 00:14:21,360
clicks, more time for patients, and stronger bottom

371
00:14:21,360 --> 00:14:21,860
lines.

372
00:14:22,559 --> 00:14:25,759
Practicing medicine is complex, but running a practice

373
00:14:25,759 --> 00:14:27,620
can be that much simpler with athenahealth.

374
00:14:28,334 --> 00:14:32,034
See how simpler is healthier at athenahealth.com.