1 00:00:00,240 --> 00:00:02,639 This is Laura Dierda with the Becker's Healthcare 2 00:00:02,639 --> 00:00:03,139 podcast. 3 00:00:03,520 --> 00:00:05,359 I'm thrilled today to be joined by Dawson 4 00:00:05,359 --> 00:00:08,019 Ballard, coding auditor and educator at Rush University 5 00:00:08,080 --> 00:00:10,160 Medical Center. Dawson, it's a pleasure to have 6 00:00:10,160 --> 00:00:11,460 you on the podcast today. 7 00:00:11,919 --> 00:00:13,939 Thanks for having me. Pleasure to be here. 8 00:00:14,464 --> 00:00:16,304 Now I'm looking forward to our discussion and 9 00:00:16,304 --> 00:00:18,065 really highlighting some of the cool things that 10 00:00:18,065 --> 00:00:19,425 you're doing at Rush as well as how 11 00:00:19,425 --> 00:00:21,664 you're thinking about the future. But before we 12 00:00:21,664 --> 00:00:23,025 dive in, I'm wondering, can you tell us 13 00:00:23,025 --> 00:00:24,464 a little bit more about yourself and your 14 00:00:24,464 --> 00:00:24,964 background? 15 00:00:25,824 --> 00:00:26,324 Absolutely. 16 00:00:26,704 --> 00:00:28,565 I have been in the coding 17 00:00:29,265 --> 00:00:31,820 HIM realm since 02/2003. 18 00:00:33,240 --> 00:00:35,399 My coding experience has always been on the 19 00:00:35,399 --> 00:00:38,840 prophy side, not the inpatient side. I I 20 00:00:38,840 --> 00:00:39,340 certainly 21 00:00:39,960 --> 00:00:42,760 understand the concepts of inpatient coding, but all 22 00:00:42,760 --> 00:00:44,940 of my experience has been on the prophy 23 00:00:45,000 --> 00:00:45,500 side. 24 00:00:46,045 --> 00:00:48,864 And I've run the gamut, everything from 25 00:00:49,244 --> 00:00:49,744 chiropractic 26 00:00:50,204 --> 00:00:50,704 to 27 00:00:51,244 --> 00:00:53,504 therapy, PT, OT, speech, 28 00:00:54,204 --> 00:00:56,464 behavioral health, risk adjustment, 29 00:00:57,564 --> 00:00:59,024 E and M, urology, 30 00:00:59,405 --> 00:00:59,905 surgery, 31 00:01:00,364 --> 00:01:01,344 you name it. 32 00:01:01,890 --> 00:01:03,489 And I've been with Rush for about a 33 00:01:03,489 --> 00:01:05,569 year now. Actually, it was a year just 34 00:01:05,569 --> 00:01:07,489 a couple of weeks ago, but I've got 35 00:01:07,489 --> 00:01:10,229 a lot of extensive background in compliance, 36 00:01:10,769 --> 00:01:12,390 coding, auditing, education, 37 00:01:13,170 --> 00:01:14,390 those types of things. 38 00:01:16,805 --> 00:01:18,724 That's amazing to hear. You know, definitely, it's 39 00:01:18,724 --> 00:01:20,724 such an important skill set to have, especially 40 00:01:20,724 --> 00:01:23,364 now given a lot of the, macro challenges 41 00:01:23,364 --> 00:01:25,045 in the health care space as well as, 42 00:01:25,045 --> 00:01:27,365 you know, hospitals and health systems really looking 43 00:01:27,365 --> 00:01:30,165 to maximize their operations and and figure out 44 00:01:30,165 --> 00:01:30,930 how they can, 45 00:01:31,810 --> 00:01:34,290 move into more financial stability in the future. 46 00:01:34,290 --> 00:01:37,170 So I'm wondering, first and foremost, what are 47 00:01:37,170 --> 00:01:39,090 some of the opportunities and headwinds that you 48 00:01:39,090 --> 00:01:40,469 have your eye on right now? 49 00:01:41,329 --> 00:01:42,310 Well, definitely 50 00:01:42,930 --> 00:01:43,909 the telemedicine 51 00:01:44,930 --> 00:01:45,430 debacle. 52 00:01:46,354 --> 00:01:48,515 That's been trending all over the news. So 53 00:01:48,515 --> 00:01:49,015 trying 54 00:01:50,435 --> 00:01:52,674 to get Congress on the back end to 55 00:01:52,674 --> 00:01:53,174 officially 56 00:01:53,474 --> 00:01:55,974 extend that before it runs out in March 57 00:01:56,354 --> 00:01:59,655 and trying to get some specific answers 58 00:02:00,040 --> 00:02:02,859 from payers about what they're going to do. 59 00:02:03,159 --> 00:02:05,799 We know Medicare won't accept the new codes 60 00:02:05,799 --> 00:02:07,180 that CPT created, 61 00:02:07,560 --> 00:02:09,879 but we can't in some instances, we've been 62 00:02:09,879 --> 00:02:12,139 unable to get some specific answers 63 00:02:12,444 --> 00:02:14,925 from the commercial payers as to what direction 64 00:02:14,925 --> 00:02:16,605 they're going to go, if they're going to 65 00:02:16,605 --> 00:02:18,205 take the new codes or they're going to 66 00:02:18,205 --> 00:02:19,025 follow CMS. 67 00:02:19,645 --> 00:02:21,504 So that's one thing that is definitely 68 00:02:21,885 --> 00:02:23,965 trending out there that I'm keeping my eye 69 00:02:23,965 --> 00:02:24,465 on. 70 00:02:24,840 --> 00:02:26,860 And another is the price transparency. 71 00:02:27,240 --> 00:02:28,920 As we know, we have something called the 72 00:02:28,920 --> 00:02:30,300 no surprises act 73 00:02:30,840 --> 00:02:33,879 to where patient or hospitals and entities have 74 00:02:33,879 --> 00:02:35,420 to be upfront with patients 75 00:02:36,040 --> 00:02:36,540 specifically 76 00:02:36,920 --> 00:02:39,794 about what their potential out of pocket cost 77 00:02:39,875 --> 00:02:42,115 could be so they don't get slammed with 78 00:02:42,115 --> 00:02:43,314 a $10,000 79 00:02:43,314 --> 00:02:46,034 bill later on. And I know there's been 80 00:02:46,034 --> 00:02:49,235 some issues to where some hospitals and health 81 00:02:49,235 --> 00:02:51,655 care entities have not been in compliance 82 00:02:51,955 --> 00:02:52,614 with that. 83 00:02:53,060 --> 00:02:55,620 So definitely following to see what the federal 84 00:02:55,620 --> 00:02:57,860 government is is going to be doing to 85 00:02:57,860 --> 00:02:59,400 handle that piece of it. 86 00:03:02,659 --> 00:03:04,340 Well, that's fascinating to hear. And I think 87 00:03:04,340 --> 00:03:06,115 on both fronts, as you mentioned, just looking 88 00:03:06,115 --> 00:03:06,935 at telemedicine 89 00:03:07,395 --> 00:03:09,635 in virtual care has been such a boon 90 00:03:09,635 --> 00:03:11,555 in access, I know, for so many across 91 00:03:11,555 --> 00:03:14,115 the country. And, health systems have built and 92 00:03:14,115 --> 00:03:16,294 invested a lot in that type of infrastructure. 93 00:03:16,514 --> 00:03:18,439 And so, you know, trying to get a 94 00:03:18,439 --> 00:03:20,280 clear answer from congress. I know it was 95 00:03:20,280 --> 00:03:22,360 never easy, but we're watching that very closely 96 00:03:22,360 --> 00:03:24,599 at Becker's too. And then, you know, looking 97 00:03:24,599 --> 00:03:26,060 at, price transparency, 98 00:03:26,360 --> 00:03:27,099 all the other, 99 00:03:27,719 --> 00:03:29,819 legislation that's coming down the pipe, 100 00:03:30,375 --> 00:03:32,694 Considering just the amount of uncertainty that there 101 00:03:32,694 --> 00:03:33,354 is today, 102 00:03:34,134 --> 00:03:35,974 you know, how do you kind of move 103 00:03:35,974 --> 00:03:37,754 forward and and continue to, 104 00:03:38,614 --> 00:03:40,055 keep your eye on, you know, what you 105 00:03:40,055 --> 00:03:41,655 need to do on a daily basis and 106 00:03:41,655 --> 00:03:44,134 knowing that any number of these things could 107 00:03:44,134 --> 00:03:47,430 be reversed, you know, by congress or or 108 00:03:47,430 --> 00:03:49,110 at a federal level, and you might need 109 00:03:49,110 --> 00:03:50,810 to change on drop of a dime. 110 00:03:51,270 --> 00:03:54,310 Well, I'm I'm I'm involved with my national 111 00:03:54,310 --> 00:03:57,189 MAC carrier, which is national government services for 112 00:03:57,189 --> 00:03:58,409 the region of Illinois. 113 00:03:59,145 --> 00:04:01,724 So I'm on their per, provider 114 00:04:02,425 --> 00:04:05,544 outreach and education advisory board where we meet 115 00:04:05,544 --> 00:04:06,044 quarterly 116 00:04:06,584 --> 00:04:09,224 to discuss potential changes that are coming down 117 00:04:09,224 --> 00:04:10,444 the pipe to CMS. 118 00:04:11,159 --> 00:04:13,479 And we are usually the first ones to 119 00:04:13,479 --> 00:04:16,120 know if there's changes from Medicare that is 120 00:04:16,120 --> 00:04:17,660 coming as well as 121 00:04:18,120 --> 00:04:20,839 CMS has their eye on the, of course, 122 00:04:20,839 --> 00:04:23,079 what's going on in Washington, and that trickles 123 00:04:23,079 --> 00:04:24,699 its way back down to NGS. 124 00:04:25,245 --> 00:04:27,964 So I'm pretty fortunate from that standpoint that 125 00:04:27,964 --> 00:04:30,845 I'm usually right in the know of what's 126 00:04:30,845 --> 00:04:31,904 going to be happening 127 00:04:32,444 --> 00:04:34,685 before it happens so I can get that 128 00:04:34,685 --> 00:04:36,145 information back out 129 00:04:36,524 --> 00:04:38,605 back out to my providers. But there's a 130 00:04:38,605 --> 00:04:40,620 lot of uncertainty out there. I get that 131 00:04:40,620 --> 00:04:42,620 all the time from my providers, and I 132 00:04:42,620 --> 00:04:43,439 know the 133 00:04:43,819 --> 00:04:46,639 anxiety that we went through at Rush when 134 00:04:47,100 --> 00:04:49,420 we thought that telemedicine was going to go 135 00:04:49,420 --> 00:04:50,560 away per se, 136 00:04:50,860 --> 00:04:52,939 except for those that were in rural health 137 00:04:52,939 --> 00:04:53,920 areas. But 138 00:04:54,224 --> 00:04:56,784 being where we're located at in Chicago, that's 139 00:04:56,784 --> 00:04:59,584 not a rural health area. So we were 140 00:04:59,584 --> 00:05:02,464 looking at, you know, definitely a big cut 141 00:05:02,464 --> 00:05:03,365 in our revenue 142 00:05:04,064 --> 00:05:06,964 and a huge disservice to our patients. 143 00:05:07,660 --> 00:05:09,579 So I'm able to keep up with it 144 00:05:09,579 --> 00:05:10,079 through 145 00:05:10,620 --> 00:05:13,740 my involvement in the field and to be 146 00:05:13,740 --> 00:05:16,220 kind of the eyes and ears on the 147 00:05:16,220 --> 00:05:18,699 ground for what could potentially be coming down 148 00:05:18,699 --> 00:05:19,360 the pike. 149 00:05:20,894 --> 00:05:22,495 That makes a lot of sense. And, certainly, 150 00:05:22,495 --> 00:05:24,095 it is helpful to have someone like you 151 00:05:24,095 --> 00:05:26,274 on the forefront just to, you know, prepare 152 00:05:26,334 --> 00:05:27,535 in a meaningful way, 153 00:05:27,855 --> 00:05:30,194 and understand early on how things are trended. 154 00:05:30,495 --> 00:05:32,334 Now when you look into the future, how 155 00:05:32,334 --> 00:05:34,500 are you thinking about growth and adding value 156 00:05:34,500 --> 00:05:36,520 to the RushHealth system overall? 157 00:05:39,300 --> 00:05:41,080 Well, I we are definitely 158 00:05:41,699 --> 00:05:43,080 on track for that. 159 00:05:44,100 --> 00:05:45,480 For me in particular, 160 00:05:46,074 --> 00:05:48,735 we're working on creating standardization 161 00:05:49,274 --> 00:05:51,595 across for our coding. We know there are 162 00:05:51,595 --> 00:05:53,435 ins and outs of coding all the time. 163 00:05:53,435 --> 00:05:55,514 We know that different payers have can have 164 00:05:55,514 --> 00:05:56,414 different rules, 165 00:05:57,034 --> 00:05:58,894 but we're trying to create 166 00:05:59,519 --> 00:06:00,019 processes 167 00:06:00,319 --> 00:06:01,459 to where our 168 00:06:02,000 --> 00:06:05,120 it's pretty straightforward for our providers, creation of 169 00:06:05,120 --> 00:06:07,860 templates in the EMR so they know specifically 170 00:06:08,000 --> 00:06:08,899 what the documentation 171 00:06:09,439 --> 00:06:11,860 requirements are for those procedures, 172 00:06:12,654 --> 00:06:13,714 ongoing education, 173 00:06:14,014 --> 00:06:15,235 ongoing reviews. 174 00:06:15,615 --> 00:06:17,214 So we're trying to do the best that 175 00:06:17,214 --> 00:06:19,295 we can, and I'm helping with that as 176 00:06:19,295 --> 00:06:22,574 well to try to streamline that process so 177 00:06:22,574 --> 00:06:26,035 providers can focus specifically on seeing patients 178 00:06:26,379 --> 00:06:29,259 and take that decoding burden off of them 179 00:06:29,259 --> 00:06:30,000 per se. 180 00:06:32,860 --> 00:06:34,779 That's helpful to know. And, you know, really, 181 00:06:35,019 --> 00:06:37,660 makes a big difference for the providers and 182 00:06:37,660 --> 00:06:40,375 and clinicians being able to have the right 183 00:06:40,375 --> 00:06:41,694 things in place and so they don't have 184 00:06:41,694 --> 00:06:43,574 to worry as much about that and and 185 00:06:43,574 --> 00:06:46,214 more on caring for patients. And I think 186 00:06:46,214 --> 00:06:47,915 it seems like there's been a a boon 187 00:06:48,214 --> 00:06:50,694 in just the types of processes, services, and 188 00:06:50,694 --> 00:06:52,615 technology available to do that. And so it 189 00:06:52,615 --> 00:06:54,694 seems like an exciting time for that perspective 190 00:06:54,694 --> 00:06:56,810 to really rethink how things are going and 191 00:06:56,810 --> 00:06:59,129 and, you know, up the ante in terms 192 00:06:59,129 --> 00:07:00,410 of what you're able to do in the 193 00:07:00,410 --> 00:07:01,550 revenue cycle process. 194 00:07:02,970 --> 00:07:03,470 Absolutely. 195 00:07:03,770 --> 00:07:06,009 And then with the dawning of AI coding, 196 00:07:06,009 --> 00:07:08,330 which is coming, I mean, it's inevitable. You 197 00:07:08,330 --> 00:07:10,895 can't stop it. It's gonna be 198 00:07:11,355 --> 00:07:12,975 here. And trying to, 199 00:07:14,235 --> 00:07:16,555 you know, work with the process to choose 200 00:07:16,555 --> 00:07:18,634 the right AI vendor when we get to 201 00:07:18,634 --> 00:07:19,855 that to that 202 00:07:20,555 --> 00:07:23,009 to that step, to that area, to that 203 00:07:23,009 --> 00:07:24,629 place in our system, 204 00:07:25,410 --> 00:07:25,910 and 205 00:07:26,290 --> 00:07:28,769 and making sure that you're asking the right 206 00:07:28,769 --> 00:07:30,689 questions, that you don't just go with the 207 00:07:30,689 --> 00:07:33,750 first thing you see, but making sure that 208 00:07:34,050 --> 00:07:35,829 the platform that you choose 209 00:07:36,224 --> 00:07:38,485 specifically meets the needs for the organization. 210 00:07:39,104 --> 00:07:40,704 So, you know, a lot of people have 211 00:07:40,704 --> 00:07:43,664 already started to implement AI. It's coming. I 212 00:07:43,664 --> 00:07:45,584 see it as a good thing, but I 213 00:07:45,584 --> 00:07:47,344 think you need to make sure you're taking 214 00:07:47,344 --> 00:07:49,664 the right steps when it comes to implementing 215 00:07:49,664 --> 00:07:51,650 that. But that's certainly one thing we have 216 00:07:51,650 --> 00:07:52,870 our eye on at Rush. 217 00:07:54,930 --> 00:07:57,250 That's amazing to hear. You know, thank you 218 00:07:57,250 --> 00:07:59,490 for spelling that out for us. And I'm 219 00:07:59,490 --> 00:08:00,470 wondering too, 220 00:08:01,009 --> 00:08:03,410 I know lots of big opportunities and things 221 00:08:03,410 --> 00:08:05,925 that are helpful, but I know there's also 222 00:08:06,144 --> 00:08:08,144 a lot of challenges ahead. And so, you 223 00:08:08,144 --> 00:08:09,745 know, when you you look at this next 224 00:08:09,745 --> 00:08:11,504 year, what do you see as a a 225 00:08:11,504 --> 00:08:14,464 risk or investment that's worth making to bring 226 00:08:14,464 --> 00:08:16,485 you, closer to overall, 227 00:08:17,185 --> 00:08:17,685 organizational 228 00:08:17,985 --> 00:08:18,485 goals? 229 00:08:21,389 --> 00:08:23,009 Well, definitely, the technological 230 00:08:23,310 --> 00:08:23,810 advances 231 00:08:24,269 --> 00:08:26,509 with the integration as AI, as I talked 232 00:08:26,509 --> 00:08:29,709 about, and the automation of of medical coding, 233 00:08:29,709 --> 00:08:32,589 that's creating new job roles. So it's creating 234 00:08:32,589 --> 00:08:33,089 new 235 00:08:33,615 --> 00:08:34,355 new opportunities 236 00:08:35,134 --> 00:08:38,034 for maybe some new newbie coders out there 237 00:08:38,495 --> 00:08:42,095 and, also for the for the seasoned coders 238 00:08:42,095 --> 00:08:44,174 like myself to be able to adapt to 239 00:08:44,174 --> 00:08:46,850 those technologies and to be able to find 240 00:08:46,850 --> 00:08:49,190 ourselves perhaps at the forefront of the industry, 241 00:08:49,649 --> 00:08:53,190 maybe help to supervising the AI driven process 242 00:08:53,730 --> 00:08:55,990 and those types of things. Also, 243 00:08:56,769 --> 00:08:57,909 remote work opportunities, 244 00:08:59,434 --> 00:09:02,075 where coders can now work anywhere providing that 245 00:09:02,075 --> 00:09:02,975 type of flexibility. 246 00:09:03,914 --> 00:09:06,095 But I would also say that 247 00:09:06,875 --> 00:09:09,774 there needs to be continuous learning and development, 248 00:09:09,914 --> 00:09:11,434 that you have to stay abreast of the 249 00:09:11,434 --> 00:09:13,534 constant changes of the coding standards, 250 00:09:13,980 --> 00:09:15,919 such as the ICD 10 updates, 251 00:09:16,379 --> 00:09:19,019 and possibly looking forward to the future prepare 252 00:09:19,019 --> 00:09:21,019 for ICD 11. We don't know when it's 253 00:09:21,019 --> 00:09:22,159 coming, but it's coming. 254 00:09:22,620 --> 00:09:25,120 So start looking at that, for example. And 255 00:09:25,784 --> 00:09:27,804 I don't think we're there yet at rush, 256 00:09:28,024 --> 00:09:29,944 but I know there has been some discussion 257 00:09:29,944 --> 00:09:32,264 around ICD 11 and trying to get ahead 258 00:09:32,264 --> 00:09:33,644 of the game, so to speak. 259 00:09:35,544 --> 00:09:37,544 Absolutely. That's such a good call. I know 260 00:09:37,544 --> 00:09:40,024 it's a big, changeover when it does happen. 261 00:09:40,024 --> 00:09:40,500 So, 262 00:09:40,899 --> 00:09:43,539 I appreciate, you know, the time and energy 263 00:09:43,539 --> 00:09:46,100 and resources it takes to get that process 264 00:09:46,100 --> 00:09:46,600 started. 265 00:09:47,539 --> 00:09:49,779 Now before we wrap up here, I'm wondering, 266 00:09:49,779 --> 00:09:52,019 you know, given some of these changes, additional 267 00:09:52,019 --> 00:09:54,904 technology, automation, and and focus on, you know, 268 00:09:54,904 --> 00:09:58,284 what really is a fast moving, health care 269 00:09:58,504 --> 00:10:00,504 industry, what do you see as being some 270 00:10:00,504 --> 00:10:01,725 of the big opportunities, 271 00:10:02,184 --> 00:10:03,085 invest opportunities 272 00:10:03,625 --> 00:10:05,804 for you personally to grow in the future? 273 00:10:07,419 --> 00:10:09,519 Well, I'm pursuing additional certifications, 274 00:10:10,940 --> 00:10:13,919 to become more specialized in for the providers 275 00:10:13,980 --> 00:10:16,860 that I that I educate and audit for. 276 00:10:16,860 --> 00:10:18,000 I'm pursuing dermatology, 277 00:10:18,539 --> 00:10:20,320 urology, general surgery. 278 00:10:20,705 --> 00:10:22,705 Even though I have experience in that, I'm 279 00:10:22,705 --> 00:10:23,445 not particularly 280 00:10:23,825 --> 00:10:24,325 specialized 281 00:10:24,784 --> 00:10:27,664 or certified in that. So I'm pursuing those. 282 00:10:27,664 --> 00:10:29,605 I'm pursuing additional educational 283 00:10:29,904 --> 00:10:30,404 opportunities. 284 00:10:31,664 --> 00:10:32,965 I'm working to 285 00:10:33,424 --> 00:10:33,924 share 286 00:10:34,625 --> 00:10:35,284 my coding 287 00:10:36,329 --> 00:10:38,750 knowledge, I guess, to call it, by presenting 288 00:10:39,209 --> 00:10:43,049 at conferences across the country and APC local 289 00:10:43,049 --> 00:10:43,950 chapter meetings. 290 00:10:44,570 --> 00:10:46,009 I guess what I'm trying to say is 291 00:10:46,009 --> 00:10:48,089 I'm trying to give back what I've been 292 00:10:48,089 --> 00:10:50,404 given in the past in terms of I 293 00:10:50,404 --> 00:10:53,045 was mentored, I was given the opportunity to 294 00:10:53,045 --> 00:10:55,365 grow. So I'm trying to foster that kind 295 00:10:55,365 --> 00:10:56,105 of relationship 296 00:10:56,725 --> 00:10:59,445 with with future coders and current coders in 297 00:10:59,445 --> 00:11:00,105 the field. 298 00:11:02,210 --> 00:11:04,129 That's amazing to hear. I I know having 299 00:11:04,129 --> 00:11:06,769 that strong pipeline of people that, you know, 300 00:11:06,769 --> 00:11:08,450 you're building up around you and the team 301 00:11:08,450 --> 00:11:10,070 around you is really helpful. 302 00:11:10,529 --> 00:11:12,529 I'm wondering, you know, what advice do you 303 00:11:12,529 --> 00:11:15,074 typically give them these days, or or, what's 304 00:11:15,074 --> 00:11:15,735 a meaningful 305 00:11:16,274 --> 00:11:18,034 thought, I guess, that you should typically share 306 00:11:18,034 --> 00:11:20,194 with new folks coming to the field hoping 307 00:11:20,194 --> 00:11:22,934 to, continue to grow, within the profession? 308 00:11:24,674 --> 00:11:26,995 Well, I give the same advice whether it's 309 00:11:26,995 --> 00:11:29,399 to newbies or to those in the seasoned 310 00:11:29,399 --> 00:11:32,220 field, and that is never stop learning. 311 00:11:33,160 --> 00:11:36,759 Coding is an ongoing changing thing. It changes 312 00:11:36,759 --> 00:11:39,000 at the drop of a hat. We know 313 00:11:39,000 --> 00:11:41,820 Medicare has rules for one thing and commercial 314 00:11:41,960 --> 00:11:44,040 say something else, and we know that all 315 00:11:44,040 --> 00:11:46,335 changes at the drop of a hat. So 316 00:11:46,335 --> 00:11:48,495 my advice is always pretty the same across 317 00:11:48,495 --> 00:11:50,674 the board, and it's to never ever 318 00:11:51,294 --> 00:11:54,434 stop learning. Continue to educate yourself 319 00:11:54,975 --> 00:11:57,615 on the trends in the industry. Continue to 320 00:11:57,615 --> 00:11:58,835 educate yourself 321 00:11:59,309 --> 00:12:00,049 on CMS 322 00:12:00,350 --> 00:12:03,250 policies and the coding rules around your specific 323 00:12:03,309 --> 00:12:03,809 specialty. 324 00:12:04,190 --> 00:12:06,110 There's always a lot there to learn, and 325 00:12:06,110 --> 00:12:08,429 you'll always find that you'll learn something that 326 00:12:08,429 --> 00:12:09,410 you didn't know. 327 00:12:11,495 --> 00:12:13,254 I love that, Dawson. Thank you so much 328 00:12:13,254 --> 00:12:15,334 for joining us on the podcast today. This 329 00:12:15,334 --> 00:12:17,414 has been a really fun and inspiring conversation, 330 00:12:17,414 --> 00:12:18,934 and I look forward to connecting with you 331 00:12:18,934 --> 00:12:19,754 again soon. 332 00:12:20,134 --> 00:12:22,375 Absolutely. Thank you for having me. I appreciate 333 00:12:22,375 --> 00:12:22,875 it.