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Philips is a health tech leader focused on

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innovation that improves the health and well-being of

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people. Our health care technology and informatics solutions

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help care teams diagnose, treat, and manage more

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patients with greater precision, speed, and confidence across

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the care journey. With Philips, clinicians are empowered

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with streamlined insights in the moments that matter

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for every patient. Better care for more people.

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Philips.

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Hello. Welcome to the Becker's Health Care podcast,

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recorded the 9th annual health IT, digital health,

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and RCM conference in Chicago. We're joined today

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by doctor Bimal Desai,

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chief health informatics officer at Children's Hospital of

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Philadelphia.

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Bimal, to get us started, could you please

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tell us a little about your background, your

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role in your organization?

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Sure. So I'm, Bimal Desai. I'm a practicing

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pediatrician and the chief health informatics officer at

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CHOP. I've been with the organization for about

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25 years. Came there straight out of medical

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school and just never left.

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I'm board certified in pediatrics and in clinical

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informatics.

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And I oversee the programs in clinical informatics

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and digital health, which in our organization includes,

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remote patient monitoring, telehealth,

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econsults,

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and all those virtual

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technologies.

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Okay.

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As you know, AI, adoption is exploding in

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health care right now.

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In your view, what's the most, significant or

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promising application of this technology right now?

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And,

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how is this informing your organization's innovation strategy?

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Yeah. That's a great question. And, as you

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can tell from many of the presentations

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here Mhmm. Probably the number one technology that

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sort of captivated the imagination of health care

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has been ambient,

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listening or, artificial intelligence in general.

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And,

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I think that time will tell

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if there are,

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ways that we can use AI

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beyond ambient Mhmm. That are just as effective,

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or just as likely to help our health

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systems.

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And I'll give you one example.

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We had a clinical division,

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who did some work to try to measure

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how much time

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providers spend,

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in what we call para clinical work. So

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the kind of work that you are required

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to do in order to see a patient,

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but that's not direct patient care. Right. Right.

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So this could be like pre certification,

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prior authorization,

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letters of medical necessity, complex scheduling, like all

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these other healthcare tasks that you have to

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do to complete a visit and take care

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of a patient, but,

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take time away from actually seeing patients. And

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what I'm really excited about is the idea

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that we might be able to use AI,

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whether it's ambient tools, the for note summarization

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for generation of these, some of these artifacts

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that are required by insurance companies,

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whether it's,

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robotic process automation, whatever the platforms are, I

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think that we're at the cusp of showing

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that these technologies will actually have direct utility

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or physicians, nurses, and allied health professionals. Mhmm.

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And that feels different than it did, like,

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even just 3 to 5 years ago, where

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I think most health care providers felt like

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they were

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passive recipients or even victims of technology and

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not like,

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collaborators who could actually benefit from the technology.

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So Right. That's what excites me about this.

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Okay. Well, you know, on a daily basis,

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health care leaders are managing greater volumes of

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data and more devices across a growing number

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of care settings and populations.

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In this complex environment, what clinical data integration

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tools or practices

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are you seeing drive improvements in patient outcomes

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and operations,

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and can you share an example or 2?

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For sure.

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I've noticed

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that inpatient care, specifically in, like, the intensive

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care areas Mhmm. Has really exploded in complexity,

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we have the ability

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to do a lot more real time monitoring

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through bedside monitors and integrated devices.

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And we're at the point where the volume

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of data

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and the need for frontline providers to synthesize

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and actually make decisions or take action on

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those data is becoming

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almost overwhelming. Right? So the most promising set

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of tools I've seen, and these are not

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necessarily new tools, but I think we're finding

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a general

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utility from them is the types of platforms

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that the ECRI Institute calls CHIPS Mhmm. Platforms.

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So these are consolidated health informatics platforms or

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health information platforms. Correct. So you imagine it

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takes real time waveforms from the bedside monitors.

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It takes ventilator data. It can take pump

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data. It can take, vital signs and lab

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results and any other clinical parameters you want.

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But the magic is that they can actually

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render them in a in a single display

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that just

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completely reduces

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the cognitive burden of having to look in,

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like, 15 different places

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in the medical record. And I was actually

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coincidentally on service a few weeks ago

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when I had an, an infant who was

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having these unexplained spells. Mhmm.

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And what we noticed was that when the

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critical care team came down to assess the

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child at our request, they were able to

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pull up this CHIPS platform that we have

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at Children's Hospital of Philadelphia

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and immediately diagnose that this child was having

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some, cardiac arrhythmias. Mhmm. That historically would have

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taken a much, much longer time. This would

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not have been a 3 minute task at

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the bedside. It would have been way more

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complicated. And, it really highlighted for me the

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power of these sort of, you know, big

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data platforms that can bring insight to the

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just a huge amount of data that we're

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seeing.

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So how can health care organizations better support

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IT and clinical teams as they carry out

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innovation efforts? And, what are some of the

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common pitfalls here?

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Well, I think one of the things that

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health systems can do is really make innovation

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a strategic mandate. Mhmm. And I don't I

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mean, more than sort of the lip service,

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but I mean, like direct ties to your

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strategic plan. So for example,

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our organization has a recently refreshed enterprise strategy

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that specifically calls out two things that are

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of interest to my team. Well, it's all

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interesting to my team, right, right, to specifically

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that are relevant to my team. One of

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them is what we're calling the next gen

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operating model. So figuring out how our health

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system will actually operate in the future, where

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we're going to eliminate waste and ineffectiveness.

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And the second one is to develop the

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workforce of the future. Mhmm. So that means

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cultivating a set of leaders who are facile

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with technology, who actually know how we can

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use technology to directly improve clinical care. And

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the nice thing about having that as our

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top level strategic

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imperative

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is that it gives my team direct visibility,

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like every one of my projects, and in

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my team's projects directly relate to that strategy.

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Right. And so that also helps because

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I'm can be somewhat reassured that we'll get

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the resourcing and support and visibility that we

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need for these initiatives.

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Well,

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you know, that brings me to my next

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question. You talked about, like, fostering that next

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leader or the next generation of leaders in

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health care.

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What advice do you have for these leaders

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as they prepare for, you know, further advancements

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in technology

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and, greater demands for care?

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Health care systems are getting larger, more complicated.

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Mhmm. They have a lot of competing priorities,

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you know, cybersecurity,

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financial sustainability,

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market expansion, and so on. And I think

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my one advice would be to,

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if you're a health system leader, even outside

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of the technology space, is to say, is

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to stay curious,

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and to stay connected to the clinical enterprise.

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So in high reliability theory, we talked we

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talked about sensitivity to operations, like really have

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a deep understanding

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of what it's like to do the day

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to day of patient care delivery.

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Because that's where I think

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we're discovering there is enormous opportunity for digital

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transformation,

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for clinical improvement,

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and I think we'll be a better health

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system because of it. Mhmm. Well, doctor Desai,

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you know, it's very evident based on this

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conversation. You're very passionate about working with data

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and technology. And I'm curious, you know, with

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your background at a at a children's hospital,

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how is that, say, you know, maybe different

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from, you know, with the adoption of technology,

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what technologies,

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you know, might excite you? What how does

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that differ from, you know, say, a big

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health system, community health center, and everything in

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between? Like, what unique challenges are there? But,

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also, like, in that children's hospital space, is

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there technologies that you're super excited about coming

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down the pipeline 5, 10 years that maybe

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a major health system wouldn't be as focused

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on? Yeah. I I think there's at least,

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well, there's lots of differences, namely the size

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and age of our patients. But,

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one of the major differences is in reimbursement.

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So as you know, children are covered under

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Medicaid, not Medicare Mhmm. When they receive public

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insurance.

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And,

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that has some very interesting ramifications, namely that

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Medicaid is state administered. So individual states can

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opt in or opt out of certain reimbursement

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schemes.

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And in our state, for example, we've had

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to advocate

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very heavily for reimbursement for telehealth and remote

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patient monitoring and econsults and so on. And

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so in some cases, we've been able to

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get that concession from the payers,

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or sometimes it's required actually legislative advocacy. So

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that's sort of one difference is that it's

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it's much more fragmented on a state by

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state basis.

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The second major difference is,

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teen privacy. Right? We are beholden to state

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laws in almost every state in the United

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States,

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that requires to protect certain types of health

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care data.

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And if the teen requests confidential care, we're

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not allowed to share it with the parent.

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That also differs by state. And so if

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you're practicing in Texas, or if you're practicing

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in Ohio, if you're practicing in Pennsylvania,

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those state by state team privacy laws also

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differ dramatically.

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And the third difference is that there was

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a tonne of stuff I would love to

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do with commodity

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off the shelf connected monitors, right, like pulse

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oximeters and blood pressure cuffs, but

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almost none of them have been FDA

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approved in children. Oh, really? Most of the

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consumer grade devices that you'll find

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are actually FDA

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cleared for use in patients 18 and older

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with a giant caveat

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of you can't use this in children in

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in patients with preexisting

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heart and lung conditions. Right?

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Well, that completely

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I don't wanna say eliminates, but it very

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much hampers our ability to use them in

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pediatrics because the populations that I want to

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use these on are specifically children with heart

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and lung conditions. Right. Right. Like infants who've

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undergone congenital heart disease repair and stuff like

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that. So that's I think that's a call

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really to the device manufacturers is, like, don't

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ignore the kids. Right. Like, we really have

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a need for these devices,

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especially if we wanna be able to do

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more remote patient management, and care delivery at

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home. And to your point about like, well,

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what are the what are the opportunities I

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see? I think remote care is exactly where

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we should be looking in pediatrics.

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Kids are maybe unique from adults in that

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they are generally healthy, right? But the vast

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majority of kids are very healthy. So if

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you look at utilization of health care resources

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in kids, it's very much skewed towards the

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sickest children in the country. Right? The children

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who have surgical conditions and chronic diseases and

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stuff like that, but that's a very small

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number of children. So if I stand up

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remote remote patient monitoring program for children,

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there might be a program that only impacts

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60 children per year. Right. Right. Right. But

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it's incredibly impactful for those 60 kids. Right.

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Right. Right. Right. The finances are different. The

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numbers are different. The utility is different. And

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it's it just deserves a very different thought

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process Right. And mental model than adult remote

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care. Mhmm. Mhmm. Awesome. Well, doctor Desai, thank

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you so much for joining us today on

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the show. This conversation is an absolute pleasure.

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Thank you so much again, and have a

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lovely rest of your day. It was my

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pleasure. Thanks for the invitation. Thank

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you.