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Hello, everyone, and thank you for tuning in

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to the Becker's Healthcare podcast.

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We are thrilled to be joined today by

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Barbara Casey, president of strategy and transformation at

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Pixel Health. Barbara, thank you so much for

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joining us.

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Thank you, Laura. I'm so happy to be

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here. Thanks for having me. Absolutely. Now I'm

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excited for today's conversation.

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Really, we have a lot to talk about

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it and so much is happening in health

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care. It's can be hard to keep up.

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So that'd be great to jump right in.

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Can you please tell us a little bit

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more about Pixel Health? Sure. Sure. We are

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a digital health consulting services organization.

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We help design and plan and implement technology

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based solutions

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that simplify and improve the way health care

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organizations operate.

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We are also very collaborative with our clients.

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We work with them side by side,

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and

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we pretty much have integrated

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consulting services as well as technology services.

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We facilitate the use of technology,

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simplify the process

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of using it, and help overcome the organizational

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constraints

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many times of optimizing its adoption.

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Absolutely. I know that optimization piece is always

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easier said than done. So I can imagine

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a lot of organizations and leaders, you know,

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would be music to their ears. How is

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Pixel Health working to address the most pressing

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issues in health care IT today?

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So we have 4 distinct areas, Laura, that

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we focus on.

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Couple that are more on the,

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process and people side are connected health care

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and accessible health care. So in connected health

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care, we think of that as everything that

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is related to data, how it flows

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from the infrastructure

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to connecting

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people, devices,

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you know, business processes,

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all of those things, let's say, for providers.

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It's also the staff, you know, supporting doctors,

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supporting nurses, and inpatient as well as remote

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locations. How do we do that?

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Accessible health care really is more about access.

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So it's about patient access optimization.

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And as we think about these audiences, we

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we think about the experiences that people wanna

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have. So for its staff, it's in the

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work environment.

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If it's patients, it's with their caregivers and

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clinicians, right, their doctors, how they get into

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the health system.

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Is it digital? Is it self-service? Is it

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through a contact center?

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We do all kinds of

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consulting that supports those efforts

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for those different stakeholders.

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The third area that we cover and work

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on is what we call our IT foundation

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services.

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And this is really to promote resilient, secure,

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and cost effective

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IT.

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We work with our clients and their IT

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organizations

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to really help them figure out how to

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how to just improve and optimize what they

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do.

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We also have a lot of deep expertise

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in infrastructure,

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mostly on the networking side, I would say,

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and the telecommunications

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side.

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So we we do a lot of work

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there, and we really have a platform and

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architectural approach

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when we work with with our health system

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clients.

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The 4th area that we work on is

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more about the how. So I would say

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it's innovation and and adoption.

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In that particular

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pillar,

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we end up doing a lot of human

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centered design work,

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journey mapping, things like that. You know, really

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defining the experiences that we wanna have in

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any of the digital health services that we're

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providing.

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We also do organizational

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design,

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product thinking type workshops, so really organizing an

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IT department or even

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health system by product types,

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and then really thinking about how to weave

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in innovation

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as well as sunsetting some capabilities.

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So that's really more about

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product and service development and how to keep

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that fresh inside of an organization.

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So that's more almost how how do we

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how do you run your health system, and

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we focus on those things as well as

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we're developing new ideas with our clients.

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Well, that's amazing to hear, you know, and

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certainly a really needed service, for most health

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care organizations.

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Now looking ahead, what strategic areas is your

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organization focusing on to enhance your clients' performance?

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So we do have a couple of areas

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that we're focused on. In in that connected

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health care space,

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we are

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ideating and working with our clients on what

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we're calling spaces that care.

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So that's imagine

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the actual hospital room

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as being a member of the care team,

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if you will.

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So the hospital room itself is ambient aware.

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It's sensor rich. It's context aware. It starts

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automating

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possibly

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business processes that nurses don't have time to

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do.

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It, you know, it acts almost like a

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member of the care team if it's doing

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its job. It's underpinned by AI,

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and so it's really enabled, and it it

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becomes a whole new vision

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for, I think, a lot of what we

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wanna be able to do in the inpatient

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setting. So that's one.

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A second one is really the whole idea

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of access optimization

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and, you know, how do we really help

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health systems increase

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prioritizing

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patient access? Or, I mean, it's, I shouldn't

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say, it's it is a priority for health

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systems today, for sure,

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recognizing their critical role in delivering care.

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However, you know, digital progression,

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we find, is often hindered by operational constraints

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in this area.

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Sometimes if health system wants to go full

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bore with online scheduling,

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they are sort of plagued by what's happening

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in their physician practices in terms of the

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workflows and the way that doctors want to

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schedule,

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you know, and it it is a shared

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experience. Right? It's a shared experience between a

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patient and a doctor, so we have to

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respect

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both stakeholders in that analysis

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and really do the work

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sometimes on operations,

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to help make some of those digital self-service

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things happen. So we're we're doing a lot

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of those things right now to really change

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the way

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health care experiences for patients in terms of

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access can just be a lot more like

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what we would experience

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with other industries.

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You know, being able just to do everything

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you wanna do on your phone and

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and not necessarily having to call somebody to

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make an appointment as an example or or

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get in to see somebody quickly.

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That makes a lot of sense. You know?

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And I can imagine truly,

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something patients would be excited about too. As

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we all know, having that access on the

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phone and seamless ability to have more control

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over the health care experience certainly is something,

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patients have wanted and needed.

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Now from your perspective, can you share an

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example of where Pixel Health has done this?

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Sure.

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I'll go to the connected health care space

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side. So one of the things that we've

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done recently and and implemented

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with is with Boston Children's. We did a

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about a two and a half year project

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with them as

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one of their work streams to upgrade their

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EHR to Epic. They went all Epic. They

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had multiple

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EHR systems, and and they recently implemented Epic

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in the summer.

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And as a work stream there, they also,

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at the same time, mind you, wanted to

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implement their clinical communications

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technology stack and have that go live literally

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at the same time.

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And so we did a a number of

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different things with them to make that happen

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and make it go well for the nurses

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and doctors treating patients.

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One of the things we did was really

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understand their connectivity.

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So,

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really making sure that their network was working

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well so that when a doctor or a

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nurse went to have a phone call or

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do a secure text or, you know, put

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in some documentation

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that it actually worked,

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that the connectivity was there, and and it

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it they didn't drop calls, and they didn't

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lose their place in their workflow.

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So we implemented

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a 5 g private network, a stand alone

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5 g network with the assistance of T

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Mobile.

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That was a big work stream in that

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project,

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and it was the first of its kind.

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And nowhere else had there been a stand

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alone 5 g network specifically

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to underpin the clinical care team

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and all the different things that they're trying

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to get done. So that was interesting. And

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we also,

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implemented

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several

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systems to make sure that the technology would

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work for doctors and nurses the day they

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showed up. And

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and that took a long time because it

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was really, you know, getting those systems to

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actually go live correctly

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on the day and be

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really staggered to do that,

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as well as just all the work flows.

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So we worked with them kind of unit

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by unit to really create what are the

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workflows that are gonna be optimized, and and

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then how do we make sure it all

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works the way they would want it to

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in the experience that they wanted to have.

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We we're really big on human centered design

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work, so we start typically

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with the experience that that our care teams

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wanna have. In this case, you know, in

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a patient, it might be a patient experience

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that we're really trying to map, like, a

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journey

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and understand what that needs to be like.

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So that's where we've done it recently, and

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they're they're having a lot of stick of

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success right now

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in terms of their clinical communications of work.

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That's fascinating to hear, and what a great

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opportunity to be part of something first ever,

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really in the nation and then to see

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it be successful as well at a place

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as important as a children's hospital. I I

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can imagine that's very gratifying and certainly impressive.

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Looking ahead, what excites you about the power

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of information and technology in health care?

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Well, I know it's probably

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said often, but

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AI is is extremely

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exciting and powerful

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and, you know, I guess that's the the

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scary part of it too is that it

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could be there are risks involved. And so

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we all have to chart carefully into those

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waters and and understand, you know, what governance

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should be there or, you know, what are

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sort of the the boundaries that we should

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put on it. But at least from the

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things that we've seen in working with our

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clients and really trying to do,

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I call it augmented intelligence as opposed to

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artificial intelligence, because I think

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the augmentation

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really to the humans

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is so important. I think that's the piece

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that that's really going to to be the

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game changer is that it can hopefully allow

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us to

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get more complex or, you know, allow the

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human to really do what the human does

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well,

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and and then alleviate some of the burden,

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you know, cognitive or otherwise, that individuals are

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trying to to master

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on a daily basis and, you know, hopefully

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do a lot of the rote or repetitive

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type motions

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for us or, you know, whether that's writing

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or

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business process automation or, you know, whatever that

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is. That's I think it'll be a game

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changer, and I know everybody else does too.

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I also think

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because of all this advanced tech,

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there are

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some basics that we need to go back

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to

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in terms of going slower to go faster,

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and,

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I think doing just a lot more thoughtful,

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focused planning,

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using human centered design, you know, doing

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a lot of the journey maps up front,

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you know, defining those experiences we wanna have

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up front

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will really help us go faster in terms

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of how we then implement new technologies

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in the future. So

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that's maybe a little twist on your question.

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I love that. I I think it makes

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a lot of sense. You know, it's really

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exciting to be part of that wave of

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innovation that's happening right now in the health

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care space and really making very positive changes

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for health care teams as well as their

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patients and communities at large. I wanna thank

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you, Barbara, for sharing your time and insights

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with us today and Pixel Health for sponsoring

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today's content. To our listeners, thank you for

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joining us, and please be sure to check

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out other Becker's podcasts. Have a wonderful rest

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of your day. Thank you, Laura. Thanks for

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having me.