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Hello, and welcome to the Becker's Healthcare Podcast
recorded at the 9th annual Health IT Digital
Health and RCM conference.
I'm joined today by doctor Brian Hoberan, executive
vice president of information technology and CIO at
the Permanente Federation.
Brian, to get us started, why don't you
tell us a little bit about yourself, your
background, and your role in the organization? Well,
first of all, thank you for, inviting me
to be here today. It's very nice to
be here. So I'm a physician by training.
I
worked as a hospitalist
and was, actively engaged in patient care in
the hospital when the EMR era started,
and, led the transition from paper to electronic
medical records,
in our hospitals in Northern California and have
stayed in the
hospital and now,
all aspects of care delivery technology arena for
the last 20 years.
So AI adoption is exploding in health care.
In your view, what's the most significant or
promising application of this technology right now? And
how is this informing your organization's innovation strategy?
Now, it's a great question to ask at
this particular time. If we talk about the
now,
it's probably ambient listening,
chart summarization,
and other tools like that that are coming
from our major vendors.
In the future, I anticipate that there'll be
many more applications of AI
that,
you know, some of which we can imagine
right now, but we don't really know what
they're gonna look like until
they mature.
So on a daily basis, health care leaders
are managing greater volumes of data and more
devices across a growing number of care settings
and populations.
In this complex environment, what clinical data integration
tools or practices are you seeing drive improvements
in patient outcomes slash operations?
And and can you share an example?
You know, the
intelligence in the organization
is widespread.
And the access to business intelligence tools that
are easy to use, and can answer questions
that are relevant to practice across the
large
population of
employees
and the diversity
of services that we provide
makes our leaders in those areas able to
have insights
that can lead to,
improvements in quality access,
and employee happiness, and so on and so
forth. So the approach I am interested in
is
the democratization
of access to clinical intelligence
and insights,
and,
making essentially making them much easier to use,
and putting them in the hands of folks
who are the business owners and leaders, so
that they can be powered by that type
of intelligence.
How can health care organizations better support IT
and clinical teams as they carry out innovation
efforts? And, in the industry, what are some
of the common pitfalls you're seeing?
You know, it's a
challenging
problem to be an operations leader
who is not in technology and doesn't have
a view towards
where the technology is going, or, you know,
what might be not even on the horizon,
but coming soon.
So the the best way for operations leaders
to collaborate with technology leaders
is to get down to the foundational level
of what problems are they trying to solve.
And if there's a clear understanding of the
problems that are
worth solving,
then,
the solutioning becomes a collaborative process because the
business owners will always understand
business
far better than technology. And that but the
technology folks can really understand what the opportunities
are, in many cases, better than the business
owners can in any given moment in time.
So it's about dancing together and being super
collaborative.
So what's your top piece of advice for
health care leaders as they prepare for future
advancements in technology and greater demands for care?
Know your customer,
your internal customer,
you know, and really know the business that
they're they're in.
And, that's challenging in health care because health
care is
incredibly diverse.
We we support humans from pre birth to
end of life,
and every dimension of every kind of clinical
condition and
health, wellness and disease, and patients
in infinite variety of settings of care. So
knowing your customer is challenging,
but that's really the heart of it. As
we wrap up the interview today, do you
have any final thoughts you'd like to leave
our our listeners with? I just really appreciate
the opportunity to, speak with you all today.
Thank you so much. Thank you again for
joining us today on the Becker's Healthcare Podcast,
doctor Hoberman, and you have a lovely rest
of your day. Thank you.