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Imagine this. You're in the heart of Chicago

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mingling with the brightest minds in health IT.

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You've arrived at the 9th annual Health IT

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plus Digital Health Plus RCM conference taking place

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October 1st through 4th at the luxurious Hyatt

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Regency Chicago.

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Picture the excitement as you collect countless business

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cards, forging invaluable connections with over 25 100

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executive level attendees.

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Feel the buzz of ideas flowing as you

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engage in meaningful conversations about the future of

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healthcare technology.

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Envision yourself attending sessions led by over 415

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elite speakers,

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gaining insights that could transform your organization.

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From digital transformation and telehealth to clinician burnout

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and cybersecurity,

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each topic is designed to spark new ideas

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and provide actionable takeaways, but it doesn't stop

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there. Imagine sitting in a packed auditorium listening

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to motivating keynotes from some of the biggest

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names in sports. Four time Super Bowl champion,

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Rob Gronkowski,

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WNBA

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champion, and author, Lisa Leslie,

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and NFL legend and ESPN

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analyst,

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Eli Manning, will be there sharing their stories

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and inspiring you to reach new heights. All

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around you, the future of health IT unfolds,

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and you're not just a spectator.

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You're an active participant.

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Don't wait. You can find the event website

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and get registered by visiting peckershospital

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review.com and clicking on the events page. That's

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the beckershospitalreview.com events page.

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This is Laura Dierda

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with the Becker's Healthcare

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podcast. I'm thrilled today to be joined by

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Steve Bethke,

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vice president of solutions develop

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a market at Mayo Clinic Platform. Steve, it's

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a pleasure to have you on the podcast

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today.

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Great to be here. Thanks.

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Now I'm really looking forward to our discussion

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because I know Mayo Clinic Platform just is

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on the forefront of so much of what's

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happening in the digital health space.

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Certainly got a lot happening with data and

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artificial intelligence and really working towards making health

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care more accessible and, more precise for patients.

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But before we dive into our discussion, can

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you tell me a little bit more about

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yourself and your background?

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Yeah. Absolutely.

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Early in my career, I spent time in

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technology companies, got an MBA,

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and then really picked up my head and

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said, okay. What I wanna do with my

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life and decided health care? So I spent

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my career

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most of my career in healthcare,

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really interesting problems to solve, interesting market and

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great and good.

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We spend a lot of time doing the

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things we do,

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so I'm really excited to be in healthcare

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where it matters.

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I spent some time at the enterprise as

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executive

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at GE and Optum, but really

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the last decade as an operator in private

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equity or venture capital backed growth stage companies.

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And I joined Mayo Clinic Platform about 3

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years ago

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and run the solution developer market.

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Well, that's great to hear. And, you know,

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really, it sounds like a fascinating position to

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be in. Based on your role,

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at Mayo Clinic Platform, what are some of

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the opportunities and headwinds that you have your

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eye on right now?

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It's a great question.

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At the broadest level,

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there's really an opportunity to leverage platform thinking

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and business models to drive innovation and support

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health care providers.

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So we've all seen how platforms have really

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been changing the world around us. So how

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can Mayo Clinic

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leverage platform thinking and business models

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to improve healthcare,

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to drive innovation,

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support and enhance the workflow of care teams

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and to extend the world class care

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that's already provided by Mayo Clinic to patients

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around the world.

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So that's at a high level. Now

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focusing in a bit,

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what does that mean? And so really there's

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a terrific opportunity to unlock

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and expedite innovation for solution developers

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so they can drive value and empower

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healthcare providers.

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So let me sort of step back for

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a second. What is a solution developer?

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So this could be

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a digital health company,

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a device company,

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a pharma company, really it's anyone building AI

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or data centric solutions.

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And and maybe I'll take you through an

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example of some of the challenges that solution

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developers really have.

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And and so let's say I'm a solution

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developer and I have a really good idea

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to support health care providers.

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Hey. I wanna teach a computer

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how to read an EKG

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to recognize low ejection fraction, or

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I wanna be able to predict risk of

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readmission or risk of colon cancer.

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What do I need to do to accomplish

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this? So there's a lot of challenges ahead

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for me.

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The first is

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I need data. I need high quality,

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comprehensive,

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representative

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data that's de identified

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and can be used to build a solution.

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I need compute data science tools in an

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environment to do the discovery and development.

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And then once I go through all that,

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and I built the model, then I need

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to validate it. How does it perform?

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Sensitivity,

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specificity,

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bias, and then you see, etcetera.

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And and once I've done that, I've taken

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a done a ton of work and taken

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a huge step forward, but, really, I've just

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begun

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because now I have to deploy my solution

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into workflow,

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which we all know is very challenging. And

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and I'm not even done yet because now

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I have to commercialize and drive adoption.

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Right? And obviously, these things are are challenging

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and it creates

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significant

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challenges for the solution developer

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moving forward. And so these are really the

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challenges

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we set out to solve.

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A little more detail,

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we have 2 programs, Mayo Clinic Platform has

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2 programs

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that allows us to meet solution developers where

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they are in their lifecycle. So first is

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Accelerate.

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Help tech start ups are really key to

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sparking innovation, so we've designed the Accelerate program

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to help early stage companies advance their solution

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and get ready to go to market. And

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then we have Solution Studio Program, which provides

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capabilities for the challenges I listed before,

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data, tools for development, validation, deployment and adoption.

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And these are really for more mature companies,

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either

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ready to go to market or

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possibly already in the market.

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So appreciate the time. These are really the

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2 programs that we can solve for reuse

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to solve for many of the challenges

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faced by solution developers

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and and are used to unlock

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and expedite

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innovation.

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That's fantastic to hear. And, you know, I

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can imagine that many of our listeners appreciate

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how much of a challenge it is to

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really

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stand up programs like that, have the high

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quality data that you were talking about,

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and really build into the workflows,

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everything that needs to be there to successfully,

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commercialize the company and then drive the adoption

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across the system wide. And, you know, I

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can imagine the technology

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piece of it is, one challenge, but then,

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the people piece of it is another. When

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you look at some of the different ways

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that you've been able to,

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you know, really tackle the challenges, whether it's

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on the data side or, you know, really

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getting people into that space where, you know,

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they're adopting the new technologies or or new

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functions,

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that need to occur in order to make

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sure that your projects are successful. How do

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you do that and and really have that

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culture of innovation

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across the board with Mayo Clinic Platform?

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Yeah. That's great.

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We we work with and so Mayo Clinic

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Platform connects

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then the solution developers

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to the health care providers.

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And we really provide

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value in a number of ways. 1, as

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we just talked about, the technology, the data,

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and capabilities that the solution developer needs, but

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then we make the connection to the healthcare

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provider.

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And so

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what we will do is actually go through

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a qualification

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process

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with the solution developer. And you can really

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think about this as

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transparency,

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providing transparency

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to the health care provider. And we can

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talk more about what this is.

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But you can think about it as a

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nutrition label

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that provides this transparency to the healthcare providers.

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And then we also have deploy capabilities

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and we mentioned that before. But it's a

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common

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technology. You can think about it as sort

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of endpoint

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last mile connectivity into the EMR for those

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workloads.

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So once

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a solution developer is on the Solution Studio

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program,

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They have the deploy capabilities, which is common

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technology

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infrastructure

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and they have qualification,

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which is provides transparency to healthcare providers.

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And these things are really important then to

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drive adoption determinations?

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What is the

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the determinations?

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What is the performance of the solution?

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And

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then I can also

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connect in with common infrastructure

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of Deploy. So these are two really valuable

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capabilities

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that

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we provide

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to solution developers that then drive adoption

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or ease adoption

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into the health

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health care provider side of the market.

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That's fascinating to hear. And thank you so

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much for digging one bit deeper. Now I'm

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wondering, how are you thinking about growth and

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adding value to the organization all overall? Where

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do you see things headed?

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Yeah. This is great. So you can think

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about Mayo Clinic platform as a 3 sided

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marketplace, and I mentioned some of the sides

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already solution developer and healthcare provider, but at

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the base is data.

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So we've created Mayo Clinic Platform Connect,

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which is a federated network of the world's

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leading medical centers enabling access to globally diverse

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eIdentified data. So this is very real. We've

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signed partnerships

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and are implementing

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with 8 of the world's leading health systems

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across 3 continents.

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We have Mercyhealth

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in UC Davis in

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the US,

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Albert Einstein

283
00:10:53,909 --> 00:10:56,809
in Brazil, University Health Network in Canada,

284
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Chiba Medical Center in Israel, Singh Health in

285
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Singapore, and Seoul National University in Seoul.

286
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So that is the base, you know, one

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side

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that provides data and that's again hugely important.

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The other two sides and we've talked a

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little bit about this is the connection

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between the solution developers on one side and

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the health care providers on the other.

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Obviously, healthcare providers are well healthcare providers and

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again solution developers are on the other side

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00:11:26,929 --> 00:11:30,850
are digital health companies, device companies, pharma, anyone

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building AI or data centric solutions.

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And really, Mayo Clinic platform

298
00:11:37,554 --> 00:11:40,134
continues to grow each side of this marketplace,

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connect partners and data, solution developers building innovative

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solutions

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00:11:45,554 --> 00:11:48,720
and health care providers leveraging those solutions. And

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then you really see the flywheel

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network effect

304
00:11:52,799 --> 00:11:54,340
start to come into play.

305
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Access to broad data drives innovation

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00:11:58,080 --> 00:12:01,139
with solution developers, which drives value

307
00:12:02,654 --> 00:12:04,274
the health care provider side.

308
00:12:05,215 --> 00:12:06,894
That's great to hear. And, you know, that

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00:12:06,894 --> 00:12:08,975
firewall can be so important and valuable once

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you have it going. But for organizations that

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are still at the early stages of developing

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a platform like this or or trying to

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get their organizations

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to,

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turn that corner to have that data to

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provide access overall,

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what's kind of the first step? What do

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you need to do, initially

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in order to make sure you've got

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that data, you've got the right investments in

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place to achieve that data and then move

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forward from there.

323
00:12:36,634 --> 00:12:38,954
Perfect. Yeah. This is this is really the

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generation

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00:12:39,914 --> 00:12:42,574
of the 2 programs Mayo Clinic Platform,

326
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has created,

327
00:12:45,329 --> 00:12:48,049
right? So we're doing the hard work Mayo

328
00:12:48,049 --> 00:12:50,069
Clinic Platform is doing the hard work

329
00:12:50,610 --> 00:12:52,949
of creating that 3 sided

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00:12:54,289 --> 00:12:56,949
marketplace. So we're going off and creating

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this data asset and the tools and technologies

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00:13:01,125 --> 00:13:04,024
that solution developers and health care providers need

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00:13:04,485 --> 00:13:06,024
to create and adopt

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00:13:06,884 --> 00:13:10,665
innovative solutions. So as a solution developer,

335
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I now have access to 2 programs. If

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00:13:14,070 --> 00:13:16,789
I'm an early stage solution developer and I

337
00:13:16,789 --> 00:13:18,089
really have a good idea,

338
00:13:18,470 --> 00:13:19,289
maybe I've

339
00:13:20,950 --> 00:13:22,330
had some initial

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00:13:23,190 --> 00:13:25,049
funding, seed, etcetera,

341
00:13:25,524 --> 00:13:28,084
but I'm really early stage, then I can

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00:13:28,084 --> 00:13:30,424
get access to Mayo Clinic Platform Accelerate.

343
00:13:30,884 --> 00:13:31,784
And that's fundamentally

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access to

345
00:13:34,164 --> 00:13:35,144
our product,

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Mayo Clinic Platform Discover that allows access to

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00:13:39,205 --> 00:13:41,740
the compute and data that we talked about.

348
00:13:41,740 --> 00:13:45,339
So these companies can get on early stage

349
00:13:45,339 --> 00:13:47,500
companies can get on, get access to that

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data and start creating their MVP.

351
00:13:50,620 --> 00:13:53,200
We also support them with technical, clinical

352
00:13:54,804 --> 00:13:56,584
and administrative resources to

353
00:13:56,884 --> 00:13:59,304
help them think through the problem. So that's

354
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Accelerate and where they can start.

355
00:14:02,245 --> 00:14:04,424
If the solution developer is more mature, hey,

356
00:14:04,424 --> 00:14:04,504
I have a product, I have a solution,

357
00:14:04,504 --> 00:14:05,705
I understand what I want to do, then

358
00:14:20,264 --> 00:14:22,904
you know, those important capabilities and then access

359
00:14:22,904 --> 00:14:23,965
the healthcare provider.

360
00:14:24,345 --> 00:14:26,845
So we've really tried to create programs

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00:14:27,625 --> 00:14:30,345
inside of Mayo Clinic platform that will meet

362
00:14:30,345 --> 00:14:31,644
the solution developers

363
00:14:32,504 --> 00:14:34,125
where they are in their lifecycle.

364
00:14:35,620 --> 00:14:37,779
That's, you know, really cool to hear and

365
00:14:37,779 --> 00:14:40,019
and definitely seems like a great opportunity to

366
00:14:40,019 --> 00:14:41,459
take advantage of some of the work, like

367
00:14:41,459 --> 00:14:43,459
you mentioned, that Mayo Clinic platform has done

368
00:14:43,459 --> 00:14:46,600
and really incorporate that into something meaningful for

369
00:14:46,820 --> 00:14:49,240
health systems across the country and worldwide.

370
00:14:49,940 --> 00:14:52,304
Now I'm wondering, you know, we talked a

371
00:14:52,304 --> 00:14:53,745
little bit about some of the different things

372
00:14:53,745 --> 00:14:55,904
that are important. Is there any other risks

373
00:14:55,904 --> 00:14:57,904
or investments that you see worth making this

374
00:14:57,904 --> 00:14:59,745
year, especially knowing that for a lot of

375
00:14:59,745 --> 00:15:01,664
hospitals and health systems, they still have tight

376
00:15:01,664 --> 00:15:02,164
margins,

377
00:15:02,465 --> 00:15:05,159
budgets are still, you know, somewhat challenging. So

378
00:15:05,159 --> 00:15:07,019
if they're limited in some of their options,

379
00:15:07,399 --> 00:15:09,320
what do you think is still something that

380
00:15:09,320 --> 00:15:10,759
they need to do or risk they need

381
00:15:10,759 --> 00:15:12,440
to take in order to,

382
00:15:12,840 --> 00:15:15,100
set themselves up for success going forward?

383
00:15:16,360 --> 00:15:18,884
Yeah. And so one one risk or challenge

384
00:15:18,884 --> 00:15:21,304
for them for health care providers is understanding

385
00:15:21,445 --> 00:15:22,424
all the solutions

386
00:15:22,884 --> 00:15:23,384
available

387
00:15:23,684 --> 00:15:24,345
to them.

388
00:15:24,725 --> 00:15:26,184
There there is a cacophony

389
00:15:27,365 --> 00:15:29,764
of solutions and they're bombarded. And as you

390
00:15:29,764 --> 00:15:30,264
said,

391
00:15:30,659 --> 00:15:32,980
they're under a great deal of pressure around

392
00:15:32,980 --> 00:15:33,480
margin,

393
00:15:34,019 --> 00:15:35,700
and they want to provide the best care

394
00:15:35,700 --> 00:15:37,480
they can for their patients. So

395
00:15:37,860 --> 00:15:39,399
how does the health care provider

396
00:15:40,259 --> 00:15:40,759
understand

397
00:15:41,700 --> 00:15:44,579
what these solutions are? Hey, AI is this

398
00:15:44,579 --> 00:15:45,079
incredible

399
00:15:45,504 --> 00:15:48,164
thing that's coming that can support healthcare providers,

400
00:15:49,184 --> 00:15:52,384
enable care teams, etcetera. But as a healthcare

401
00:15:52,384 --> 00:15:52,884
provider,

402
00:15:53,345 --> 00:15:55,524
I'm working on my day to day

403
00:15:56,225 --> 00:15:57,764
and I'm really

404
00:15:58,210 --> 00:15:58,710
battling,

405
00:15:59,730 --> 00:16:00,789
how do I understand

406
00:16:02,370 --> 00:16:04,850
what's real, what's not, what's going to provide

407
00:16:04,850 --> 00:16:07,830
value. And that's and to solve that problem,

408
00:16:08,289 --> 00:16:09,029
that's where,

409
00:16:10,129 --> 00:16:12,004
Mayo Clinic Platform really comes

410
00:16:12,705 --> 00:16:15,764
in inside the solution studio program includes

411
00:16:16,625 --> 00:16:17,285
a qualification

412
00:16:17,904 --> 00:16:18,965
process. So

413
00:16:19,345 --> 00:16:20,565
as we go through,

414
00:16:21,024 --> 00:16:21,764
we evaluate

415
00:16:22,144 --> 00:16:24,245
these solutions so we can provide transparency

416
00:16:24,705 --> 00:16:25,684
to end users.

417
00:16:26,250 --> 00:16:27,769
Again, you can think about this as a

418
00:16:27,769 --> 00:16:28,830
nutrition label

419
00:16:29,210 --> 00:16:31,370
so that the end users then can make

420
00:16:31,370 --> 00:16:32,590
informed decisions.

421
00:16:33,370 --> 00:16:34,029
The qualification

422
00:16:34,410 --> 00:16:34,910
process

423
00:16:35,290 --> 00:16:38,730
includes evaluation from teams of physicians, data scientists

424
00:16:38,730 --> 00:16:39,914
and AI experts.

425
00:16:40,475 --> 00:16:42,254
They look at a number of the criteria,

426
00:16:42,475 --> 00:16:43,615
for example, how

427
00:16:44,235 --> 00:16:47,355
does this solution perform mathematically, what's the evidence

428
00:16:47,355 --> 00:16:48,014
of claims,

429
00:16:48,394 --> 00:16:48,894
etcetera.

430
00:16:49,355 --> 00:16:50,014
And so

431
00:16:50,315 --> 00:16:53,579
given more information and transparency, health care providers

432
00:16:53,639 --> 00:16:55,659
can then make informed decisions,

433
00:16:57,799 --> 00:16:59,820
and adding this layer of transparency

434
00:17:00,200 --> 00:17:01,740
reduces the risk. Again,

435
00:17:02,600 --> 00:17:03,740
health care providers

436
00:17:04,200 --> 00:17:06,619
want to take advantage of all this innovation

437
00:17:07,319 --> 00:17:07,686
that's taking place in the market, but sorting

438
00:17:07,686 --> 00:17:08,835
through and understanding really what's going to

439
00:17:19,394 --> 00:17:19,894
Solution

440
00:17:20,274 --> 00:17:22,914
Studio, we provide them transparency so they can

441
00:17:22,914 --> 00:17:24,054
make better decisions.

442
00:17:25,569 --> 00:17:27,089
Thank you so much for going through that.

443
00:17:27,089 --> 00:17:28,789
I think, you know, it's always so powerful

444
00:17:28,929 --> 00:17:31,329
to have that type of clarity in a

445
00:17:31,329 --> 00:17:33,730
world where you're getting bombarded by so many

446
00:17:33,730 --> 00:17:36,369
different pitches and offers, and there's a lot

447
00:17:36,369 --> 00:17:38,369
of information out there. Things are changing so

448
00:17:38,369 --> 00:17:41,704
rapidly. It seems like a really great benefit

449
00:17:41,704 --> 00:17:43,544
to have that type of clarity in in

450
00:17:43,544 --> 00:17:45,704
cutting through some of the noise. Now before

451
00:17:45,704 --> 00:17:46,924
we wrap up our conversation,

452
00:17:47,224 --> 00:17:47,964
I'm wondering,

453
00:17:48,345 --> 00:17:50,105
would you talk to some of the best

454
00:17:50,105 --> 00:17:52,024
opportunities you see for growth in the future

455
00:17:52,024 --> 00:17:52,524
overall?

456
00:17:53,019 --> 00:17:54,619
What's really some of the things that you

457
00:17:54,619 --> 00:17:56,779
see coming down the pipe that are really

458
00:17:56,779 --> 00:17:57,759
exciting for you?

459
00:17:58,940 --> 00:18:00,960
Yes. So this is really the

460
00:18:01,339 --> 00:18:02,319
power, the

461
00:18:02,779 --> 00:18:05,839
joy of Mayo Clinic Platform model.

462
00:18:06,835 --> 00:18:10,215
The Mayo Clinic Platform builds programs and capabilities

463
00:18:10,995 --> 00:18:13,394
that we offer to solution developers, so they

464
00:18:13,394 --> 00:18:14,535
can drive innovation

465
00:18:15,154 --> 00:18:16,775
that supports healthcare providers.

466
00:18:17,235 --> 00:18:18,215
We empower

467
00:18:19,119 --> 00:18:21,940
and seek to empower all the brilliant innovators

468
00:18:22,559 --> 00:18:24,099
to do just that, innovate,

469
00:18:24,559 --> 00:18:27,779
right? And so, it's actually working. We're seeing

470
00:18:28,000 --> 00:18:30,259
solutions that are broad reaching

471
00:18:30,720 --> 00:18:34,125
from image based cancer detection and

472
00:18:34,505 --> 00:18:37,005
ambient listening to population

473
00:18:37,305 --> 00:18:38,285
health to

474
00:18:38,585 --> 00:18:40,285
administrative tasks like scheduling

475
00:18:40,664 --> 00:18:41,805
and task management.

476
00:18:42,265 --> 00:18:44,365
And so when you really think about this,

477
00:18:44,984 --> 00:18:45,484
solutions

478
00:18:46,184 --> 00:18:46,765
can help

479
00:18:47,730 --> 00:18:51,029
practitioners more quickly identify the most critical patients,

480
00:18:51,730 --> 00:18:53,589
prioritizing them for care.

481
00:18:54,369 --> 00:18:56,710
Solutions can automate or simplify

482
00:18:57,009 --> 00:18:59,109
administrative tasks, reducing burnout,

483
00:18:59,664 --> 00:19:02,325
allowing care teams to focus on decision making

484
00:19:02,384 --> 00:19:04,085
in the human element of care.

485
00:19:04,704 --> 00:19:05,445
They can

486
00:19:06,065 --> 00:19:09,125
treat more patients with the same resources, increasing

487
00:19:09,184 --> 00:19:09,684
capacity,

488
00:19:10,065 --> 00:19:12,484
enabling more time for patient care.

489
00:19:14,019 --> 00:19:15,320
And really simply

490
00:19:15,859 --> 00:19:18,920
they can help providers improve quality and

491
00:19:19,299 --> 00:19:20,279
decrease cost.

492
00:19:21,700 --> 00:19:24,740
So the Mayo Clinic platform and Accelerate and

493
00:19:24,740 --> 00:19:28,545
Solution Studios programs really provide these key capabilities

494
00:19:28,845 --> 00:19:29,585
and connections

495
00:19:30,445 --> 00:19:33,825
that allow solution developers then to unlock innovation

496
00:19:34,445 --> 00:19:35,424
that will benefit

497
00:19:35,805 --> 00:19:37,904
health care providers and, of course,

498
00:19:38,205 --> 00:19:39,585
most importantly, patients.

499
00:19:40,720 --> 00:19:42,240
Well, Steve, thank you so much for joining

500
00:19:42,240 --> 00:19:44,000
us on the podcast today. This has been

501
00:19:44,000 --> 00:19:46,079
such a fun conversation. I learned a lot,

502
00:19:46,079 --> 00:19:47,440
and I look forward to connecting with you

503
00:19:47,440 --> 00:19:49,119
again soon and seeing you at our health

504
00:19:49,119 --> 00:19:51,519
IT digital health at revenue cycle conference in

505
00:19:51,519 --> 00:19:52,019
October.

506
00:19:52,799 --> 00:19:54,179
Look forward to being there.