1 00:00:00,119 --> 00:00:02,668 Hello, everyone. This is Erica Spice Mason with 2 00:00:02,668 --> 00:00:05,298 the Becker healthcare care podcast series. Thank you 3 00:00:05,298 --> 00:00:06,174 so much for tuning in. 4 00:00:06,971 --> 00:00:08,962 Today, I'm thrilled to be joined by Shawn 5 00:00:09,042 --> 00:00:11,835 Sin. The founder and Ceo of Canopy, 6 00:00:12,311 --> 00:00:14,318 who will talk to us about wearable technology 7 00:00:14,611 --> 00:00:16,831 that's helping to protect health staff. 8 00:00:17,958 --> 00:00:19,495 Sean, welcome to the podcast, 9 00:00:19,873 --> 00:00:21,627 so excited to have you here today to 10 00:00:21,627 --> 00:00:23,223 talk to us about this subject. 11 00:00:24,020 --> 00:00:26,333 Erica, thanks a lot for, the opportunity. We're 12 00:00:26,333 --> 00:00:27,370 looking forward to the conversation. 13 00:00:28,824 --> 00:00:31,384 Likewise. And before we get into our conversation, 14 00:00:31,625 --> 00:00:32,905 I just wanted to see if you'd like 15 00:00:32,905 --> 00:00:34,585 to share with our listeners a little bit 16 00:00:34,585 --> 00:00:36,664 more about yourself, your background, your role, 17 00:00:37,477 --> 00:00:39,548 whatever feels top of mind for you? 18 00:00:40,663 --> 00:00:40,902 Yeah. 19 00:00:41,699 --> 00:00:43,553 I have been in technology. 20 00:00:44,104 --> 00:00:46,644 In and around Silicon Valley for my entire 21 00:00:46,644 --> 00:00:49,501 career, which is now going on, over 20 22 00:00:49,501 --> 00:00:49,660 years. 23 00:00:50,374 --> 00:00:53,325 I've been involved with a number of big 24 00:00:53,325 --> 00:00:53,642 companies, 25 00:00:54,197 --> 00:00:56,732 used to have roles at Microsoft in Google. 26 00:00:57,762 --> 00:00:59,981 I've done a whole bunch of startup companies, 27 00:01:00,631 --> 00:01:02,774 all the way from inception all the way 28 00:01:02,774 --> 00:01:03,886 to growth and scale. 29 00:01:05,156 --> 00:01:07,696 I've invested in a number of companies in 30 00:01:07,696 --> 00:01:08,967 and around health care as well, 31 00:01:09,777 --> 00:01:12,902 but this is a canopy, the first time 32 00:01:12,958 --> 00:01:14,470 that my cofounder founders, and I have 2 33 00:01:14,470 --> 00:01:16,973 other c cofounder along with me. Who 34 00:01:17,348 --> 00:01:17,746 are 35 00:01:18,223 --> 00:01:19,257 who created a company, 36 00:01:19,973 --> 00:01:21,723 explicitly focused on healthcare. So this the first 37 00:01:21,723 --> 00:01:22,996 time we've been working on health care, 38 00:01:24,129 --> 00:01:26,290 in our entire careers, and it's been 39 00:01:26,930 --> 00:01:28,069 it's been eye opening 40 00:01:28,770 --> 00:01:30,530 to to tackle the types of problems we've 41 00:01:30,530 --> 00:01:31,489 been tackling, but 42 00:01:32,222 --> 00:01:34,131 but we're excited that we've been able to 43 00:01:34,131 --> 00:01:35,960 make and continue to make an impact, 44 00:01:36,676 --> 00:01:38,584 on what we believe is 1 of the 45 00:01:38,584 --> 00:01:39,777 most important issues facing, 46 00:01:40,508 --> 00:01:42,818 facing healthcare workers and healthcare care leaders today. 47 00:01:44,332 --> 00:01:46,563 So well said, thank you, Sean. I really 48 00:01:46,563 --> 00:01:48,793 appreciate you sharing a little bit more about 49 00:01:48,793 --> 00:01:51,600 yourself and congrats. On officially entering the health 50 00:01:51,600 --> 00:01:52,239 care world. 51 00:01:53,436 --> 00:01:55,532 No shortage of complexity here. So 52 00:01:56,389 --> 00:01:59,218 yeah, lots to dig into there. Butts And 53 00:01:59,275 --> 00:02:01,024 before we get into kind of the nitty 54 00:02:01,024 --> 00:02:03,830 gritty about canopy, I I wanted to 55 00:02:04,204 --> 00:02:06,272 just pose the question, you know, to someone 56 00:02:06,272 --> 00:02:09,386 who isn't already familiar with... Canopy or even 57 00:02:09,386 --> 00:02:12,642 the wearable safety landscape? How would you explain 58 00:02:12,642 --> 00:02:15,047 what the company does, and what really sparked 59 00:02:15,103 --> 00:02:17,620 the creation of the company as well? Canopy 60 00:02:17,818 --> 00:02:20,762 Yeah. I think... I'll probably best answer your 61 00:02:20,762 --> 00:02:22,455 question by starting with 62 00:02:22,909 --> 00:02:25,232 what was a big surprise to us. When 63 00:02:25,232 --> 00:02:27,645 we first got introduced to 64 00:02:28,022 --> 00:02:31,051 the particular challenge that we've been, working on 65 00:02:31,051 --> 00:02:32,666 for the last 5 years. So 66 00:02:33,218 --> 00:02:35,472 we started Canopy 5 years ago after, 67 00:02:36,487 --> 00:02:36,987 meeting 68 00:02:37,444 --> 00:02:39,676 a number of folks that were career health 69 00:02:39,676 --> 00:02:41,133 care leaders, so former our Ceos. 70 00:02:42,165 --> 00:02:43,145 Health care executives 71 00:02:43,605 --> 00:02:46,504 and in collaboration with, leading academic 72 00:02:46,805 --> 00:02:49,844 health system, a large 1 in the Pennsylvania 73 00:02:49,844 --> 00:02:50,085 area, 74 00:02:50,818 --> 00:02:53,710 we ended up learning that healthcare workers 75 00:02:54,166 --> 00:02:54,906 end up 76 00:02:55,521 --> 00:02:58,630 encountering the greatest amount of violence at work. 77 00:02:59,362 --> 00:03:01,850 Across any occupation in the country, which is 78 00:03:02,225 --> 00:03:02,941 unbelievably sad, 79 00:03:03,498 --> 00:03:05,860 but truly surprising for folks that aren't in 80 00:03:05,979 --> 00:03:08,369 healthcare. Was a problem that's not really talked 81 00:03:08,369 --> 00:03:09,586 about. But, 82 00:03:10,043 --> 00:03:11,897 you know, I think most people think of 83 00:03:12,353 --> 00:03:15,222 physicians and nurses and working in in a 84 00:03:15,222 --> 00:03:16,454 hospital how as 85 00:03:17,073 --> 00:03:19,629 a well regarded, well respected profession. It's certainly 86 00:03:19,629 --> 00:03:20,988 how I grew up and probably how all 87 00:03:20,988 --> 00:03:23,145 of us grew up. But over the last, 88 00:03:23,799 --> 00:03:26,773 several years, what has become clear is that 89 00:03:27,151 --> 00:03:29,088 these folks are encountering 90 00:03:29,945 --> 00:03:32,180 patients getting aggressive, violent, 91 00:03:32,752 --> 00:03:35,691 biting them, kicking them, throwing food at them. 92 00:03:36,645 --> 00:03:37,439 It's really, 93 00:03:38,234 --> 00:03:39,560 a, a, very, very 94 00:03:40,080 --> 00:03:42,080 disappointing and sad state of the world that 95 00:03:42,080 --> 00:03:44,319 that the people that are trying to take 96 00:03:44,319 --> 00:03:46,239 care of us whenever we're sick and whenever 97 00:03:46,239 --> 00:03:48,009 we need them the most, end up getting 98 00:03:48,009 --> 00:03:49,518 treated in this way. And that's not everybody, 99 00:03:49,756 --> 00:03:52,163 but it happens often enough to where 100 00:03:52,537 --> 00:03:55,181 if you talk to most health care workers 101 00:03:55,889 --> 00:03:57,887 if they don't have a story about some 102 00:03:57,887 --> 00:03:59,566 sort of encounter that they had themselves, 103 00:04:00,525 --> 00:04:01,883 they they will know someone, 104 00:04:02,842 --> 00:04:04,840 1 of their coworkers or close colleagues who 105 00:04:04,840 --> 00:04:05,080 has. 106 00:04:06,050 --> 00:04:07,638 And so we got introduced this problem about 107 00:04:07,638 --> 00:04:08,932 5 years ago, and 108 00:04:09,306 --> 00:04:10,974 when we started learning about some of the 109 00:04:10,974 --> 00:04:11,609 interventions that 110 00:04:12,403 --> 00:04:13,436 were being implemented. 111 00:04:14,329 --> 00:04:15,767 It felt like there's a lot more that 112 00:04:15,767 --> 00:04:16,326 could be done, 113 00:04:17,125 --> 00:04:19,282 and that's ultimately what led to the Genesis, 114 00:04:19,522 --> 00:04:20,720 You know, you talk to, 115 00:04:22,090 --> 00:04:23,363 anybody who you know that works in a 116 00:04:23,363 --> 00:04:23,840 hospital, 117 00:04:24,795 --> 00:04:26,625 they will relay some story that they had, 118 00:04:26,864 --> 00:04:27,364 and 119 00:04:27,819 --> 00:04:30,773 we had a, deep technology background and it 120 00:04:30,773 --> 00:04:32,542 felt like there wasn't a lot of technology 121 00:04:32,598 --> 00:04:34,899 being applied to this specific challenge, and we 122 00:04:34,899 --> 00:04:36,248 felt like we have something to offer and 123 00:04:36,248 --> 00:04:38,249 something that we could bring to the table 124 00:04:38,249 --> 00:04:40,555 for health care leaders to consider as they 125 00:04:40,555 --> 00:04:42,464 find ways and new ways to to support 126 00:04:42,464 --> 00:04:42,941 their staffs. 127 00:04:44,372 --> 00:04:46,932 Thanks so much, Sean. It's... Really interesting to 128 00:04:46,932 --> 00:04:49,398 hear about how Canopy really came to be, 129 00:04:49,796 --> 00:04:51,944 and also the timing of it all, you 130 00:04:51,944 --> 00:04:52,714 know, having 131 00:04:53,074 --> 00:04:54,989 started this idea 5 years ago, I believe 132 00:04:54,989 --> 00:04:55,308 you said, 133 00:04:56,904 --> 00:04:59,537 really right before the pandemic hit, it sounds 134 00:04:59,537 --> 00:05:00,356 like. So 135 00:05:01,066 --> 00:05:02,575 I'm sure we'll get into that too about 136 00:05:02,575 --> 00:05:04,639 how the Covid 19 pandemic really kind of 137 00:05:04,639 --> 00:05:07,442 fueled or exacerbated some of these workplace violence 138 00:05:07,498 --> 00:05:08,475 incidents. But 139 00:05:09,502 --> 00:05:12,634 yeah, really fascinating to hear that story. So 140 00:05:13,490 --> 00:05:15,824 I know that Canopy since then has also 141 00:05:16,202 --> 00:05:19,087 expanded into home health. So I'd like to 142 00:05:19,087 --> 00:05:21,338 know a little bit more about how you 143 00:05:21,554 --> 00:05:24,420 anticipate this wearable safety technology in home health 144 00:05:24,420 --> 00:05:27,785 visits will really help. I'd protect workers, and 145 00:05:27,785 --> 00:05:29,464 really what was the motivation for this as 146 00:05:29,464 --> 00:05:30,105 a next step. 147 00:05:31,064 --> 00:05:33,865 Yeah. Let me let me describe to a 148 00:05:33,865 --> 00:05:34,925 little bit about 149 00:05:35,953 --> 00:05:38,095 some of the ways that we've been helping 150 00:05:38,095 --> 00:05:40,022 staff and I'll all that'll tie 151 00:05:40,474 --> 00:05:40,974 into 152 00:05:41,585 --> 00:05:43,092 a lot of the trends that are driving, 153 00:05:43,504 --> 00:05:45,811 a similar sort of need in in home 154 00:05:45,811 --> 00:05:47,801 health. And, you know, I think at a 155 00:05:47,801 --> 00:05:49,472 super high level, you know, like we were 156 00:05:49,472 --> 00:05:52,439 talking about, you know, what we've found is 157 00:05:52,655 --> 00:05:55,453 a is that if you if you go 158 00:05:55,453 --> 00:05:56,963 and poll healthcare workers, 159 00:05:57,917 --> 00:05:59,905 nearly 40 percent of them in a study 160 00:05:59,905 --> 00:06:02,473 that I just saw, will have encountered some 161 00:06:02,473 --> 00:06:03,452 sort of incident 162 00:06:03,831 --> 00:06:06,868 where patient gets aggressive, maybe their family gets 163 00:06:06,868 --> 00:06:07,348 aggressive, 164 00:06:07,907 --> 00:06:09,825 and that's within the 4 walls of a 165 00:06:09,825 --> 00:06:10,305 hospital, 166 00:06:10,799 --> 00:06:11,937 4 out of 5 167 00:06:12,553 --> 00:06:13,053 caregivers 168 00:06:13,750 --> 00:06:16,643 will end up experiencing some version 169 00:06:17,020 --> 00:06:17,520 of 170 00:06:18,057 --> 00:06:19,333 violence across their careers. 171 00:06:19,891 --> 00:06:21,520 It's just truly remarkable 172 00:06:21,972 --> 00:06:22,869 how bad 173 00:06:23,479 --> 00:06:26,493 of an environment that these workers are, 174 00:06:27,445 --> 00:06:29,445 having to to deal with. And what's even 175 00:06:29,445 --> 00:06:31,991 worse is that these problems are under reported, 176 00:06:32,469 --> 00:06:34,219 sometimes to the tune of, 177 00:06:35,651 --> 00:06:37,481 5 times as many incidents go. 178 00:06:38,374 --> 00:06:40,851 Un un as opposed to get reported. 179 00:06:41,650 --> 00:06:42,848 Well at the same time, 180 00:06:43,408 --> 00:06:45,745 what you see happening with health systems 181 00:06:46,139 --> 00:06:48,211 is a desire to support their styles, but 182 00:06:48,211 --> 00:06:49,189 the interventions 183 00:06:49,885 --> 00:06:50,385 oftentimes 184 00:06:50,761 --> 00:06:53,493 place more responsibility on training 185 00:06:54,122 --> 00:06:56,743 and dee escalation, which is all should be 186 00:06:56,743 --> 00:06:57,776 applauded and very important, 187 00:06:58,411 --> 00:07:01,429 but staff tend to be responsible for learning 188 00:07:01,429 --> 00:07:02,779 how to deal with these types of patients 189 00:07:02,779 --> 00:07:03,335 on their own. 190 00:07:03,908 --> 00:07:05,186 So now that's in the 4 walls of 191 00:07:05,186 --> 00:07:05,824 a hospital. 192 00:07:06,383 --> 00:07:09,097 But now imagine you're a nurse or a 193 00:07:09,097 --> 00:07:11,811 ph bottom or any kind of social worker. 194 00:07:12,544 --> 00:07:14,779 And 1 of the biggest trends going on 195 00:07:14,779 --> 00:07:16,954 across hospitals is to get 196 00:07:17,492 --> 00:07:18,630 over capacity 197 00:07:19,168 --> 00:07:19,668 hospitals, 198 00:07:20,699 --> 00:07:23,730 to take patients that are getting care in 199 00:07:23,730 --> 00:07:25,246 the hospitals and move them into the comfort 200 00:07:25,246 --> 00:07:27,422 of their homes. So huge trend 201 00:07:27,975 --> 00:07:28,875 very important 202 00:07:29,574 --> 00:07:31,895 across the industry, but now you have these 203 00:07:31,895 --> 00:07:34,774 caregivers that are having to go into people's 204 00:07:34,774 --> 00:07:35,095 homes, 205 00:07:36,224 --> 00:07:37,837 I'll tell you a story that I heard 206 00:07:38,053 --> 00:07:40,359 from an organization that we're working with. 207 00:07:41,075 --> 00:07:41,473 They, 208 00:07:42,427 --> 00:07:43,324 1 of their caregivers, 209 00:07:43,873 --> 00:07:45,942 was describing how they had to go into 210 00:07:45,942 --> 00:07:48,489 somebody's home. It was a grandmother who they 211 00:07:48,489 --> 00:07:50,319 needed to take care of, since I had 212 00:07:50,319 --> 00:07:51,751 to just do a number of, you know, 213 00:07:51,831 --> 00:07:52,967 a handful of procedures 214 00:07:53,995 --> 00:07:56,487 they show up, and it turns out downstairs 215 00:07:56,545 --> 00:07:58,298 from the grandmother. There's a drug deal going 216 00:07:58,298 --> 00:07:58,457 on... 217 00:07:59,254 --> 00:08:01,086 And it turns out that grandmother happens to 218 00:08:01,086 --> 00:08:02,520 actually be involved in the operation. 219 00:08:03,172 --> 00:08:03,991 And there's 220 00:08:04,526 --> 00:08:06,836 times firearms that might be around depending on 221 00:08:06,836 --> 00:08:08,589 some of these areas. This might be rural 222 00:08:08,589 --> 00:08:10,819 facility. That's not anywhere near our rural home 223 00:08:10,819 --> 00:08:14,023 that's nowhere near. The main facility. So imagine 224 00:08:14,023 --> 00:08:16,575 you were a 20 something, 30 something, 40 225 00:08:16,575 --> 00:08:20,005 something nurse or health care having to walk 226 00:08:20,005 --> 00:08:21,122 into that type of environment. 227 00:08:22,172 --> 00:08:24,104 It's a pretty anxiety inducing 228 00:08:24,479 --> 00:08:26,093 situation and 1 that 229 00:08:26,467 --> 00:08:27,979 ultimately is gonna lead to, 230 00:08:29,808 --> 00:08:30,206 obviously, 231 00:08:30,698 --> 00:08:33,407 not the best care, but more importantly, it 232 00:08:33,407 --> 00:08:34,704 leads to a 233 00:08:35,081 --> 00:08:37,312 desire to not have to do that for 234 00:08:37,312 --> 00:08:38,985 your work. It's just shouldn't have to be 235 00:08:38,985 --> 00:08:39,622 part of your work. 236 00:08:40,595 --> 00:08:41,975 What our technology does 237 00:08:42,514 --> 00:08:45,095 is help address that 238 00:08:45,794 --> 00:08:47,495 situation where a caregiver might feel 239 00:08:48,274 --> 00:08:48,595 alone. 240 00:08:49,154 --> 00:08:51,961 And so on their own, when they're just 241 00:08:51,961 --> 00:08:53,633 trying to do their jobs. And so we 242 00:08:53,633 --> 00:08:55,089 created a wearable safety 243 00:08:55,545 --> 00:08:58,015 that staff can use no matter where they 244 00:08:58,015 --> 00:09:01,157 are delivering care. So it's a battery powered 245 00:09:01,452 --> 00:09:01,952 wearable 246 00:09:02,725 --> 00:09:03,544 panic button 247 00:09:03,998 --> 00:09:06,726 that works with infrastructure that we install 248 00:09:07,101 --> 00:09:09,905 that gives... So staff a way to press 249 00:09:09,905 --> 00:09:13,597 the button and get instant access to any 250 00:09:13,736 --> 00:09:16,050 resources that might be available by the hospital, 251 00:09:16,544 --> 00:09:18,459 to take care of them and to intervene 252 00:09:18,459 --> 00:09:21,411 when a situation gets threatening or dangerous. 253 00:09:22,129 --> 00:09:23,725 In the context of a hospital, 254 00:09:24,618 --> 00:09:25,576 it might be, 255 00:09:26,533 --> 00:09:29,087 access or a direct connection to central security 256 00:09:29,087 --> 00:09:31,481 or nearby caregivers who might be in a 257 00:09:31,481 --> 00:09:32,095 position to help 258 00:09:32,692 --> 00:09:34,842 in the context of a home care visit, 259 00:09:35,081 --> 00:09:36,434 which is what we just launched, 260 00:09:37,390 --> 00:09:38,447 it could be 261 00:09:39,142 --> 00:09:40,199 a direct 262 00:09:41,307 --> 00:09:44,016 connection to 911 so that law enforcement can 263 00:09:44,016 --> 00:09:46,588 show up and respond. It works instantaneously, 264 00:09:47,522 --> 00:09:48,022 it's 265 00:09:48,653 --> 00:09:50,088 highest level of reliability, 266 00:09:50,726 --> 00:09:51,226 and 267 00:09:51,603 --> 00:09:55,053 ultimately give staff a way to feel fully 268 00:09:55,190 --> 00:09:56,386 supported and connected, 269 00:09:57,039 --> 00:10:00,380 to their entire organization, whenever they might be 270 00:10:00,380 --> 00:10:02,289 trying to do their jobs in a situation 271 00:10:02,289 --> 00:10:03,823 that could be they're threatening or dangerous 272 00:10:05,486 --> 00:10:06,599 Fantastic. Thanks, Sean. 273 00:10:07,315 --> 00:10:09,542 It's... I mean, I... I'm just putting myself 274 00:10:09,542 --> 00:10:10,950 in the shoes of that health care work 275 00:10:11,069 --> 00:10:13,539 or whose story you described and what a 276 00:10:13,539 --> 00:10:15,371 vulnerable position to be in 277 00:10:16,248 --> 00:10:18,023 you know, trying to help patients and 278 00:10:19,134 --> 00:10:21,134 I'm sure not visibly panic in the moment 279 00:10:21,134 --> 00:10:23,375 and so having something like that button that 280 00:10:23,375 --> 00:10:25,394 can get you instant access to 281 00:10:25,948 --> 00:10:28,742 you know, safety protocol or, safety measures. 282 00:10:29,381 --> 00:10:31,457 What what a fantastic idea. 283 00:10:32,255 --> 00:10:33,931 Appreciate you sharing the details there. 284 00:10:34,983 --> 00:10:37,928 And I know that you mentioned how some 285 00:10:37,928 --> 00:10:39,281 healthcare organizations today, 286 00:10:39,918 --> 00:10:41,589 you're seeing a lot of them kind of 287 00:10:41,589 --> 00:10:44,078 implementing training and dee escalation techniques. 288 00:10:44,628 --> 00:10:46,142 As part of their safety measures, 289 00:10:46,620 --> 00:10:48,293 then that's within the 4 walls of a 290 00:10:48,293 --> 00:10:49,408 hospital to your point. 291 00:10:50,365 --> 00:10:51,878 But I... I'm wondering if you can speak 292 00:10:51,878 --> 00:10:53,392 a little bit more on the general trend 293 00:10:53,392 --> 00:10:54,624 of how you're seeing 294 00:10:55,080 --> 00:10:57,014 top health care systems really proactively 295 00:10:57,390 --> 00:10:58,904 take on staff safety, 296 00:10:59,461 --> 00:11:01,373 kind of as a differentiator. I mean, in 297 00:11:01,373 --> 00:11:02,807 this day and age, it's almost 298 00:11:03,620 --> 00:11:05,240 you know, a way to stay competitive 299 00:11:05,620 --> 00:11:07,539 in a sense. So curious to get your 300 00:11:07,539 --> 00:11:09,539 take on that and how this approach has 301 00:11:09,539 --> 00:11:10,039 evolved 302 00:11:10,659 --> 00:11:12,659 as safety become more prevalent issue. 303 00:11:13,394 --> 00:11:16,265 Yeah. That's actually 1 of the most important. 304 00:11:16,664 --> 00:11:17,323 I think 305 00:11:17,700 --> 00:11:19,077 ways in which 306 00:11:19,694 --> 00:11:20,832 organizations can go 307 00:11:21,528 --> 00:11:22,405 above and beyond. 308 00:11:22,899 --> 00:11:24,840 For the way that they actually provide 309 00:11:25,379 --> 00:11:27,320 support to their staff and in doing so 310 00:11:27,379 --> 00:11:27,879 improve 311 00:11:28,500 --> 00:11:31,460 care outcomes and the way they actually support 312 00:11:31,460 --> 00:11:33,230 and do their jobs, which is to take 313 00:11:33,230 --> 00:11:33,867 care of patients. 314 00:11:34,505 --> 00:11:35,940 You know, if you if you if you 315 00:11:35,940 --> 00:11:38,412 go talk with most of the organizations that 316 00:11:38,412 --> 00:11:40,108 we work with. So we are now 317 00:11:40,899 --> 00:11:42,737 protecting over 200000 318 00:11:42,737 --> 00:11:43,776 people around the country. 319 00:11:44,655 --> 00:11:46,893 And there's a number of themes that come 320 00:11:46,893 --> 00:11:47,393 up 321 00:11:48,012 --> 00:11:50,110 whenever we talk with 322 00:11:50,584 --> 00:11:53,639 these organizations that have decided to 323 00:11:54,336 --> 00:11:56,273 take a leadership role 324 00:11:56,810 --> 00:12:00,492 in how they address and support their staffs 325 00:12:00,492 --> 00:12:02,878 whenever they have to deal with workplace violence. 326 00:12:03,752 --> 00:12:04,411 I think, 327 00:12:04,945 --> 00:12:06,876 you know, I'd probably break 328 00:12:07,824 --> 00:12:08,962 the impact 329 00:12:09,819 --> 00:12:13,171 that these organizations seek to have into a 330 00:12:13,171 --> 00:12:15,245 couple of different categories. I think number 1 331 00:12:15,245 --> 00:12:18,051 is just the impact on individuals themselves. 332 00:12:19,167 --> 00:12:20,761 If you're a that nurse, you know, we 333 00:12:20,761 --> 00:12:22,515 were talking about the person going into somebody's 334 00:12:22,515 --> 00:12:24,052 home, but that same 335 00:12:24,840 --> 00:12:26,351 situation happens in the 4 walls of a 336 00:12:26,351 --> 00:12:27,703 hospital. We have to remember it, you know, 337 00:12:27,862 --> 00:12:29,214 put yourself in the position of a, you 338 00:12:29,214 --> 00:12:30,089 know, a nurse or, 339 00:12:30,964 --> 00:12:33,206 you know, somebody who is just there to 340 00:12:33,206 --> 00:12:35,194 transport a patient from 1 1 place to 341 00:12:35,194 --> 00:12:35,433 another. 342 00:12:36,785 --> 00:12:38,615 These are 24 by 7 facilities. 343 00:12:39,411 --> 00:12:41,024 Imagine you're walking 344 00:12:41,654 --> 00:12:43,654 to a patient at the end of a 345 00:12:43,654 --> 00:12:45,254 quarter. We've all been in a hospital before 346 00:12:45,254 --> 00:12:46,134 a long hallway. 347 00:12:46,615 --> 00:12:49,905 It's 11PM at night. It's dark You walk 348 00:12:49,905 --> 00:12:51,733 into a room. During Covid, 349 00:12:52,130 --> 00:12:54,037 we even had closed door protocol, so you 350 00:12:54,037 --> 00:12:55,388 might have had to close the door to 351 00:12:55,388 --> 00:12:56,819 do whatever you need to do with the 352 00:12:56,819 --> 00:12:57,057 patient. 353 00:12:58,504 --> 00:12:59,381 You're on your own, 354 00:13:00,099 --> 00:13:01,875 and who knows what could happen in that 355 00:13:02,013 --> 00:13:02,173 situation. 356 00:13:02,890 --> 00:13:04,826 And so not only 357 00:13:05,203 --> 00:13:07,676 do incidents happen when patients or their families 358 00:13:07,676 --> 00:13:08,075 escalate? 359 00:13:08,568 --> 00:13:11,274 But it's just a level of anxiety that 360 00:13:11,274 --> 00:13:12,013 you're constantly 361 00:13:12,786 --> 00:13:15,117 doing your jobs with that weighs on you 362 00:13:15,333 --> 00:13:17,005 while you're actually just trying to do your 363 00:13:17,005 --> 00:13:17,823 work. So 364 00:13:18,134 --> 00:13:20,123 You know, I think the kind of impact 365 00:13:20,123 --> 00:13:21,952 that we've been able to see some of 366 00:13:21,952 --> 00:13:24,736 these organizations have. First and foremost, 367 00:13:25,309 --> 00:13:28,657 is helping situations are helping individuals when they're 368 00:13:28,657 --> 00:13:31,389 in a situation where patients getting aggressive 369 00:13:31,766 --> 00:13:34,513 by giving them a direct connection to 370 00:13:34,888 --> 00:13:37,035 security nearby staff, anybody who might be in 371 00:13:37,035 --> 00:13:38,386 a position to help at the press of 372 00:13:38,386 --> 00:13:38,704 a button. 373 00:13:39,579 --> 00:13:41,669 But just carrying the button with you 374 00:13:42,139 --> 00:13:44,390 it's like having a tool or a shield 375 00:13:44,686 --> 00:13:46,619 that allows you to feel 376 00:13:47,153 --> 00:13:50,594 safe and reduces that anxiety. From doing your 377 00:13:50,594 --> 00:13:52,672 work because you're not alone. You know that 378 00:13:52,672 --> 00:13:55,788 button will give you access to someone who 379 00:13:55,788 --> 00:13:57,706 can come and help, and it's carried with 380 00:13:57,706 --> 00:13:59,600 you. It's on your person, it's discreet 381 00:14:00,115 --> 00:14:02,021 So both of those are really important at 382 00:14:02,021 --> 00:14:04,641 an individual level. They tend to end up 383 00:14:04,641 --> 00:14:06,808 feeling safer over 95 384 00:14:06,943 --> 00:14:09,684 percent. Of staff who carry our buttons 385 00:14:10,059 --> 00:14:11,593 end up describing 386 00:14:12,048 --> 00:14:13,025 feeling safer 387 00:14:13,480 --> 00:14:13,980 instantly 388 00:14:14,609 --> 00:14:16,203 so that impact is felt right away. 389 00:14:16,921 --> 00:14:19,074 But what's important from a leadership point of 390 00:14:19,074 --> 00:14:21,465 view, you know, you might be a leader 391 00:14:21,465 --> 00:14:22,661 who's trying to implement, 392 00:14:23,474 --> 00:14:25,093 your high reliability 393 00:14:25,632 --> 00:14:28,908 organization framework. You might be trying to go 394 00:14:28,908 --> 00:14:31,146 above and beyond the standard interventions that the 395 00:14:31,146 --> 00:14:33,077 joint commission offered. You might be just trying 396 00:14:33,077 --> 00:14:34,613 to get more data on 397 00:14:35,071 --> 00:14:37,623 what is happening in your organization frequency of 398 00:14:37,623 --> 00:14:37,862 incidents. 399 00:14:38,500 --> 00:14:40,494 And more... Most importantly, you might be just 400 00:14:40,494 --> 00:14:42,982 trying to to provide... So give back to 401 00:14:42,982 --> 00:14:44,419 your staff so that they can do their 402 00:14:44,419 --> 00:14:45,776 jobs the best that they possibly can. 403 00:14:46,574 --> 00:14:48,969 So what we've seen larger or or the 404 00:14:48,969 --> 00:14:50,746 leading organizations do is 405 00:14:51,059 --> 00:14:53,076 they end up implementing the standard 406 00:14:53,454 --> 00:14:55,130 interventions, d escalation training, 407 00:14:56,407 --> 00:14:56,907 scorecard, 408 00:14:57,445 --> 00:14:59,760 you know, encouraging people to report. 409 00:15:00,412 --> 00:15:00,912 Incidents 410 00:15:01,448 --> 00:15:04,657 ultimately with the goal to demonstrate that its 411 00:15:04,714 --> 00:15:06,648 leadership responsibility to address 412 00:15:07,438 --> 00:15:07,996 workplace violence. 413 00:15:08,554 --> 00:15:11,503 But what is really compelling about the organizations 414 00:15:11,503 --> 00:15:13,097 we've worked with or that we've seen is 415 00:15:13,097 --> 00:15:13,597 that... 416 00:15:13,974 --> 00:15:14,952 Our leadership 417 00:15:15,264 --> 00:15:17,582 when they implement wearable safety, like what we 418 00:15:17,582 --> 00:15:17,822 offer, 419 00:15:18,461 --> 00:15:19,680 they end up 420 00:15:20,219 --> 00:15:21,358 going further 421 00:15:21,737 --> 00:15:25,421 and essentially demonstrating their commitment, to addressing workplace 422 00:15:25,421 --> 00:15:26,931 violence for their staff. And so the 1 423 00:15:26,931 --> 00:15:28,758 of the most common pieces of feedback we 424 00:15:28,758 --> 00:15:31,777 get whenever we talk to organizations, is that 425 00:15:31,777 --> 00:15:32,674 staff feel 426 00:15:33,223 --> 00:15:36,011 supported by their leadership. That ends up showing 427 00:15:36,011 --> 00:15:38,242 up in recruiting materials. It ends up having 428 00:15:38,242 --> 00:15:39,278 a retention benefit. 429 00:15:39,756 --> 00:15:41,987 We were talking to a an academic organization 430 00:15:41,987 --> 00:15:43,538 that said, for every 431 00:15:44,152 --> 00:15:46,323 piece of technology that they implemented 432 00:15:47,176 --> 00:15:49,802 around helping staff feel safer. There was a 433 00:15:49,802 --> 00:15:51,098 2 percent improvement 434 00:15:51,553 --> 00:15:55,724 in for staff retention, and that's very meaningful 435 00:15:55,780 --> 00:15:56,280 when 436 00:15:56,654 --> 00:15:58,720 it costs tens of thousands of dollars to 437 00:15:58,720 --> 00:16:01,000 handle staff turnover and things like that. So 438 00:16:01,199 --> 00:16:03,033 we've seen some pretty material impact from the 439 00:16:03,033 --> 00:16:03,773 types of 440 00:16:04,150 --> 00:16:05,027 organizations we've been working with. 441 00:16:06,623 --> 00:16:06,942 Yeah. 442 00:16:07,500 --> 00:16:09,414 Really appreciate you sharing some of those numbers, 443 00:16:09,574 --> 00:16:10,792 Sean. I think that 444 00:16:11,104 --> 00:16:13,415 helps to really contextualize the impact that this 445 00:16:13,415 --> 00:16:17,080 technology is having. And just what you said 446 00:16:17,080 --> 00:16:18,570 to kind of wrap it all up that's 447 00:16:18,690 --> 00:16:21,570 staff feel supported by their leadership. What a 448 00:16:21,570 --> 00:16:22,049 powerful, 449 00:16:23,090 --> 00:16:25,570 it's a powerful notion in today's staffing landscape, 450 00:16:26,289 --> 00:16:27,990 let alone safety. So 451 00:16:28,303 --> 00:16:30,451 thanks again for for sharing all of that. 452 00:16:31,008 --> 00:16:33,314 And I know our times together is winding 453 00:16:33,314 --> 00:16:35,939 down unfortunately. So I'm sure we could go 454 00:16:35,939 --> 00:16:38,439 on, but I'd love to know just to 455 00:16:38,812 --> 00:16:40,955 kind of conclude our discussion. If you could 456 00:16:40,955 --> 00:16:42,780 just share what's on the horizon for Canopy. 457 00:16:42,938 --> 00:16:43,652 Is there anything... 458 00:16:44,223 --> 00:16:46,049 Exciting on the pipeline that you'd like to 459 00:16:46,049 --> 00:16:47,717 share for 20 24 or beyond? 460 00:16:48,749 --> 00:16:50,417 Well, I think the biggest thing that we'd 461 00:16:50,417 --> 00:16:52,561 like to share, you know, kind of upcoming 462 00:16:52,561 --> 00:16:53,061 is 463 00:16:53,529 --> 00:16:55,365 you know, just a very simple idea. 464 00:16:56,084 --> 00:16:58,877 Our our company's mission is to help keep 465 00:16:58,877 --> 00:16:59,436 staff safe. 466 00:17:00,075 --> 00:17:01,613 Our belief is very simple 467 00:17:02,070 --> 00:17:03,782 that, every single 468 00:17:04,399 --> 00:17:05,936 individual who works in health care 469 00:17:06,313 --> 00:17:08,387 should be able to do the job that 470 00:17:08,387 --> 00:17:10,062 they got into the profession for, which is 471 00:17:10,062 --> 00:17:12,157 take care of patients. And so 472 00:17:12,708 --> 00:17:15,413 our view is very simple that just like 473 00:17:15,413 --> 00:17:18,437 you would provide masks and gloves and other 474 00:17:18,596 --> 00:17:19,096 Ppe, 475 00:17:19,964 --> 00:17:22,119 to caregivers so that they can do their 476 00:17:22,119 --> 00:17:22,619 jobs 477 00:17:23,077 --> 00:17:24,216 effectively without 478 00:17:25,313 --> 00:17:26,989 without risk to themselves. 479 00:17:27,787 --> 00:17:28,527 We believe 480 00:17:29,875 --> 00:17:32,897 wearable safety, like what we offer with Canopy 481 00:17:32,897 --> 00:17:36,316 or wherever an organization might consider it, should 482 00:17:36,316 --> 00:17:38,566 ultimately be part of standard Ppe. 483 00:17:39,194 --> 00:17:40,412 That individuals 484 00:17:41,109 --> 00:17:43,343 get as part of their day to day 485 00:17:43,343 --> 00:17:45,179 jobs. And so I think what you're gonna 486 00:17:45,179 --> 00:17:47,345 see from Canopy over the next next exterior 487 00:17:47,345 --> 00:17:50,205 is a continued commitment to that mission of 488 00:17:50,205 --> 00:17:50,705 helping 489 00:17:51,159 --> 00:17:51,659 organizations 490 00:17:52,033 --> 00:17:55,304 go as far as they are possibly able 491 00:17:55,304 --> 00:17:57,526 to go to help support their staff. So 492 00:17:57,526 --> 00:17:59,772 you'll see us working with lots of organizations 493 00:17:59,987 --> 00:18:02,819 that are involved, you'll see us continuing to 494 00:18:03,019 --> 00:18:05,656 to to to find new ways to support 495 00:18:05,656 --> 00:18:08,054 staff and their leaders to support their staff. 496 00:18:08,293 --> 00:18:10,051 So we're we're very excited about the work 497 00:18:10,051 --> 00:18:11,350 we're doing and we're committed 498 00:18:11,664 --> 00:18:14,225 to ensuring that every caregiver in the country 499 00:18:14,545 --> 00:18:17,105 ends up having some sort of wearable solution 500 00:18:17,105 --> 00:18:17,845 like ours 501 00:18:19,437 --> 00:18:22,290 Yeah. Really looking forward to seeing how the 502 00:18:22,290 --> 00:18:24,985 wearable safety landscape evolves in the next few 503 00:18:24,985 --> 00:18:27,221 years and also how it... It has a... 504 00:18:27,698 --> 00:18:29,208 I'm sure it will have a greater impact 505 00:18:29,208 --> 00:18:32,013 on hospital and health system strategies here. So 506 00:18:32,388 --> 00:18:33,660 really looking forward to seeing... 507 00:18:34,710 --> 00:18:37,029 What's on the horizon? Sean, thank you again 508 00:18:37,029 --> 00:18:40,009 for for joining Becker podcast today and sharing 509 00:18:40,309 --> 00:18:41,509 all about Canopy with us. 510 00:18:42,244 --> 00:18:45,355 No. We appreciate appreciate the time, and appreciate 511 00:18:45,355 --> 00:18:47,109 the the conversation. I think it's a really 512 00:18:47,109 --> 00:18:47,907 important 1. And 513 00:18:48,545 --> 00:18:50,300 if there's 1 last note that I would 514 00:18:50,300 --> 00:18:52,947 love your audience or your listeners to to 515 00:18:52,947 --> 00:18:55,919 to know is that there's a lot of 516 00:18:55,977 --> 00:18:57,173 tools available to them, 517 00:18:58,130 --> 00:19:01,814 beyond just the standard interventions that that might 518 00:19:01,814 --> 00:19:03,972 be that that that most tend to look 519 00:19:03,972 --> 00:19:06,609 at. And we'd be... We'd be more than 520 00:19:06,609 --> 00:19:09,246 excited to to share share our learnings, and 521 00:19:09,246 --> 00:19:11,975 and we encourage that leadership to really look 522 00:19:11,975 --> 00:19:13,810 into addressing this from, lots and lots of 523 00:19:13,810 --> 00:19:16,442 benefits to, not only their staffs, but to 524 00:19:16,442 --> 00:19:17,420 all of us who 525 00:19:18,117 --> 00:19:19,951 use the health system to to stay healthy. 526 00:19:21,325 --> 00:19:24,704 So well said, thank you again, Sean, and 527 00:19:24,924 --> 00:19:27,404 also, we'd like to thank our podcast sponsor 528 00:19:27,404 --> 00:19:29,164 for Today's episode, Canopy. 529 00:19:30,138 --> 00:19:31,891 Listeners you can tune into more podcast podcasts 530 00:19:31,891 --> 00:19:34,679 from Becker by visiting our podcast page at 531 00:19:34,679 --> 00:19:36,512 becker hospital review dot com.