1 00:00:00,235 --> 00:00:02,205 - Prepare to dive into the forefront 2 00:00:02,225 --> 00:00:05,525 of healthcare innovation at our 14th annual meeting coming 3 00:00:05,545 --> 00:00:06,645 up on April 8th 4 00:00:06,645 --> 00:00:10,765 through 11th at the Hyatt Regency in Chicago, with thousands 5 00:00:10,765 --> 00:00:13,965 of industry leaders converging over four dynamic days 6 00:00:13,985 --> 00:00:16,805 of discussions on crucial topics from health IT 7 00:00:17,185 --> 00:00:18,685 to executive leadership. 8 00:00:18,995 --> 00:00:21,325 It's where the future of healthcare takes shape. 9 00:00:21,865 --> 00:00:24,085 We can't wait to connect with you in person 10 00:00:24,305 --> 00:00:26,685 and engage in these important conversations. 11 00:00:27,315 --> 00:00:29,725 - This is Laura Dedo with the Becker's Healthcare Podcast. 12 00:00:30,545 --> 00:00:32,765 I'm thrilled today to be joined by Michael Archuleta, 13 00:00:32,765 --> 00:00:34,325 chief Information Officer at Mount St. 14 00:00:34,355 --> 00:00:36,565 Raphael Hospital. Michael, it's a pleasure 15 00:00:36,565 --> 00:00:38,005 to have you on the podcast today. 16 00:00:38,755 --> 00:00:41,965 - It's always an honor to be part of the Becker's family, 17 00:00:42,105 --> 00:00:43,725 so thank you very much for the invite. 18 00:00:44,885 --> 00:00:46,405 - Absolutely. And you know, we're always thrilled 19 00:00:46,405 --> 00:00:47,885 to have you as part of our network too, 20 00:00:47,905 --> 00:00:50,005 and, um, just really being on the forefront 21 00:00:50,005 --> 00:00:52,485 of just the big ideas and, and concepts and health it 22 00:00:52,545 --> 00:00:53,685 and digital transformation. 23 00:00:53,745 --> 00:00:55,565 So, you know, looking forward 24 00:00:55,585 --> 00:00:57,485 to our broader discussion on some of the things 25 00:00:57,485 --> 00:00:58,565 that you're doing at the hospital 26 00:00:58,665 --> 00:01:00,765 and really how you're seeing technology 27 00:01:01,005 --> 00:01:02,165 evolving in the healthcare space. 28 00:01:02,305 --> 00:01:05,005 But before we dive further into that discussion, 29 00:01:05,025 --> 00:01:06,085 can you tell us a little bit more 30 00:01:06,085 --> 00:01:07,325 about yourself and your background? 31 00:01:08,535 --> 00:01:10,185 - Yeah, absolutely. Well, thank you very much. 32 00:01:10,285 --> 00:01:11,905 So again, my name is Michael Ra. 33 00:01:12,005 --> 00:01:13,745 I'm the Chief Information Officer 34 00:01:14,015 --> 00:01:16,585 with Mount San Rafael Hospital and Clinics. 35 00:01:17,285 --> 00:01:20,505 Um, we are a healthcare organization here in southern 36 00:01:20,905 --> 00:01:23,585 Colorado, and it's just been a phenomenal time 37 00:01:23,605 --> 00:01:25,105 to really be in healthcare. 38 00:01:25,285 --> 00:01:28,465 It, I've, we've seen a massive amount 39 00:01:28,565 --> 00:01:31,425 of digital transformation basically just happen in front 40 00:01:31,425 --> 00:01:32,865 of us, you know, 41 00:01:33,005 --> 00:01:35,505 and it's really been one of those items 42 00:01:35,965 --> 00:01:39,385 to see this industry seeing the importance of 43 00:01:39,385 --> 00:01:42,705 what digitalization basically brings into an organization 44 00:01:43,365 --> 00:01:47,705 and really seeing how the overall evolution 45 00:01:48,045 --> 00:01:51,265 of the chief information officer, the chief digital officer, 46 00:01:51,525 --> 00:01:53,225 has really evolved 47 00:01:53,365 --> 00:01:56,745 and has really been a key strategic asset 48 00:01:57,325 --> 00:01:59,225 to a healthcare organization itself. 49 00:01:59,365 --> 00:02:01,385 So really excited for this discussion. 50 00:02:04,525 --> 00:02:06,365 - Absolutely. And you know, first off, 51 00:02:06,685 --> 00:02:08,325 I was wondering if you could tell me about your most 52 00:02:08,325 --> 00:02:10,285 successful project over the last year or two. 53 00:02:10,595 --> 00:02:13,045 What did you do and how did you measure the results? 54 00:02:15,265 --> 00:02:17,035 - Yeah, absolutely. So one 55 00:02:17,035 --> 00:02:20,755 of the most successful projects in the past, uh, year 56 00:02:21,615 --> 00:02:25,195 has been re really implementing a comprehensive 57 00:02:25,545 --> 00:02:28,275 cybersecurity framework within our organization. 58 00:02:29,015 --> 00:02:32,595 You know, reorganizing the growing threat landscape 59 00:02:32,735 --> 00:02:35,315 and critical importance of safeguarding sensitive data. 60 00:02:35,835 --> 00:02:38,475 I really led a cross-functional team to design 61 00:02:38,655 --> 00:02:41,475 and deploy a robust cybersecurity measure. 62 00:02:42,065 --> 00:02:45,115 This overall initiative really involved conducting thorough 63 00:02:45,225 --> 00:02:47,715 risk assessments, implementing multi-layered defense 64 00:02:47,725 --> 00:02:51,115 mechanisms, and really providing extensive training 65 00:02:51,335 --> 00:02:53,635 to employees to enhance awareness 66 00:02:54,335 --> 00:02:57,835 and to really just improve our complete security protocols. 67 00:02:58,575 --> 00:03:01,605 One critical element that I've always stated is that 68 00:03:02,195 --> 00:03:04,285 when we look at the healthcare industry itself, 69 00:03:04,985 --> 00:03:06,805 we went from the top 10 now 70 00:03:06,805 --> 00:03:09,405 to the top two most attacked industries out there, 71 00:03:09,905 --> 00:03:11,845 and it's such a critical issue. 72 00:03:12,305 --> 00:03:15,885 We as an organization have to continue to basically put 73 00:03:16,475 --> 00:03:18,965 cybersecurity as a core component 74 00:03:19,105 --> 00:03:22,645 to our overall organizational strategy if we want 75 00:03:22,645 --> 00:03:25,685 to continue to basically be successful at what we do. 76 00:03:26,305 --> 00:03:28,045 And you figure one critical element 77 00:03:28,045 --> 00:03:31,165 that we're basically looking at here is we continue 78 00:03:31,165 --> 00:03:34,165 to really try to change the overall aspects of 79 00:03:34,165 --> 00:03:36,205 what cybersecurity means, 80 00:03:36,355 --> 00:03:39,285 because cybersecurity always has been one of those elements 81 00:03:39,285 --> 00:03:41,365 that, you know, everyone says cybersecurity 82 00:03:41,365 --> 00:03:42,525 is about data security. 83 00:03:42,675 --> 00:03:45,085 Well, we have to think of it a little bit differently. 84 00:03:45,635 --> 00:03:48,085 Cybersecurity, yes, is a data item, 85 00:03:48,265 --> 00:03:51,645 but cybersecurity can also be a matter of life and death. 86 00:03:52,325 --> 00:03:55,365 I mean, when we look at the medical, um, device industry 87 00:03:55,365 --> 00:03:59,005 that's basically mandated by the FDA 83% 88 00:03:59,005 --> 00:04:01,165 of those specific organizations have admitted 89 00:04:01,165 --> 00:04:02,845 that they have a cybersecurity problem. 90 00:04:03,385 --> 00:04:05,765 And then when we look at the pacemaker software alone, 91 00:04:05,865 --> 00:04:09,045 we see thousands of security flaws associated with it. 92 00:04:09,305 --> 00:04:11,645 So then we ask ourselves, can the heart be hacked? 93 00:04:11,645 --> 00:04:12,685 And the answer is yes. 94 00:04:13,265 --> 00:04:14,845 So that's why we have to say 95 00:04:14,845 --> 00:04:18,365 that cybersecurity isn't just about data security, 96 00:04:19,075 --> 00:04:21,165 it's also a matter of life and death. 97 00:04:21,545 --> 00:04:26,085 And truly incorporating cybersecurity as a core component 98 00:04:26,105 --> 00:04:29,485 to the overall organizational strategy has been a successful 99 00:04:29,595 --> 00:04:30,925 outcome for myself. 100 00:04:31,425 --> 00:04:35,565 And one critical element too is that I've really tried 101 00:04:35,565 --> 00:04:36,685 to refocus 102 00:04:36,745 --> 00:04:40,725 and rechange is that we can no longer 103 00:04:41,875 --> 00:04:46,165 look at information technology as a cost center, 104 00:04:46,745 --> 00:04:51,325 but as a strategic revenue contributor to the organization, 105 00:04:51,995 --> 00:04:53,925 that is such a critical element. 106 00:04:54,785 --> 00:04:58,765 We are a strategic specific revenue generator 107 00:04:58,765 --> 00:04:59,765 for the organization. 108 00:05:00,225 --> 00:05:03,685 And again, if we are not incorporating those security 109 00:05:03,845 --> 00:05:07,165 elements, then we really can have some failing points. 110 00:05:07,435 --> 00:05:10,285 Because when I go to my board of directors, one 111 00:05:10,285 --> 00:05:12,285 of the critical elements that I've really kind 112 00:05:12,285 --> 00:05:16,605 of focused on has been FOR, which stands for Financial, 113 00:05:16,635 --> 00:05:18,365 operational and Reputational. 114 00:05:18,915 --> 00:05:22,045 What would happen on a financial level if a breach happened? 115 00:05:22,315 --> 00:05:24,405 What would happen on an operational level 116 00:05:24,465 --> 00:05:25,485 if a breach happened? 117 00:05:25,825 --> 00:05:28,925 And what would happen on a reputational level 118 00:05:29,345 --> 00:05:30,445 if a breach happened? 119 00:05:30,855 --> 00:05:32,405 These are critical elements 120 00:05:32,405 --> 00:05:35,725 that have been basically established in our organization 121 00:05:36,305 --> 00:05:39,845 to show the importance of why we continue to invest 122 00:05:40,225 --> 00:05:42,845 and why we continue to basically implement these 123 00:05:42,845 --> 00:05:44,965 comprehensive cybersecurity initiatives 124 00:05:44,965 --> 00:05:46,365 within our organizations. 125 00:05:47,025 --> 00:05:49,365 And to answer your additional question, you know, 126 00:05:49,825 --> 00:05:53,005 to really measure the effectiveness of the projects 127 00:05:53,005 --> 00:05:54,725 that we've initiated, especially 128 00:05:54,725 --> 00:05:58,165 with our cybersecurity framework, we utilized a lot 129 00:05:58,165 --> 00:06:01,085 of various key performance indicators, such 130 00:06:01,105 --> 00:06:04,245 as the reduction in security incidents, the percentage 131 00:06:04,245 --> 00:06:05,645 of vulnerabilities mitigated, 132 00:06:05,905 --> 00:06:08,245 and the level of employee, uh, compliance 133 00:06:08,275 --> 00:06:09,685 with security policies. 134 00:06:10,405 --> 00:06:12,245 Additionally, we conducted regular audits 135 00:06:12,245 --> 00:06:15,765 and assessments to really ensure ongoing hardness 136 00:06:15,865 --> 00:06:16,925 to the establishments 137 00:06:16,925 --> 00:06:18,885 of the cybersecurity framework initiatives 138 00:06:18,885 --> 00:06:19,925 that we've incorporated. 139 00:06:20,385 --> 00:06:23,685 And that is why it's extremely important, as I stated, 140 00:06:24,185 --> 00:06:26,845 to really continue to enhance that awareness 141 00:06:27,355 --> 00:06:31,525 because I was looking at a, an overall nationally 142 00:06:32,125 --> 00:06:33,885 recognized survey that came out, 143 00:06:34,545 --> 00:06:39,485 and the survey basically stated that 43% 144 00:06:39,665 --> 00:06:44,245 of healthcare organizations still don't provide basic 145 00:06:44,595 --> 00:06:47,765 cybersecurity awareness training to their end users. 146 00:06:48,545 --> 00:06:51,565 And you figure, if you looked at last year's numbers, 147 00:06:52,305 --> 00:06:55,765 91% of all ransomware attacks 148 00:06:56,155 --> 00:07:00,325 that were targeted towards the healthcare, uh, industry came 149 00:07:00,325 --> 00:07:01,725 through a phishing email. 150 00:07:02,105 --> 00:07:03,325 And who are they phishing? 151 00:07:03,435 --> 00:07:04,845 They're phishing our people 152 00:07:05,075 --> 00:07:08,445 because at the end of the day, the unfortunate thing is, is 153 00:07:08,445 --> 00:07:11,005 that your biggest risk are your employees. 154 00:07:11,065 --> 00:07:13,885 And if you're not basically building that comprehensive 155 00:07:15,005 --> 00:07:17,245 security process within your organization 156 00:07:17,705 --> 00:07:21,725 or really trying to ize the org 157 00:07:21,865 --> 00:07:24,085 to really show the importance of digitalization, 158 00:07:24,115 --> 00:07:28,405 cybersecurity, that can really be a detrimental issue within 159 00:07:28,475 --> 00:07:29,485 your group itself. 160 00:07:30,025 --> 00:07:32,525 And we're seeing how the healthcare industry is basically 161 00:07:32,535 --> 00:07:34,885 being hit on a security standpoint. 162 00:07:35,245 --> 00:07:37,365 I mean, look at what's happening with change healthcare. 163 00:07:37,645 --> 00:07:40,605 I mean, there's been so many disruptions in regards to that. 164 00:07:41,105 --> 00:07:44,205 So it is extremely critical to continue 165 00:07:44,225 --> 00:07:46,445 to incorporate those specific initiatives, 166 00:07:46,785 --> 00:07:51,085 and that has really been one of those successful points 167 00:07:51,435 --> 00:07:52,485 that I have been able 168 00:07:52,485 --> 00:07:55,525 to really establish within our organization itself. 169 00:07:57,615 --> 00:07:58,985 - Well, that's fantastic to hear, 170 00:07:59,045 --> 00:08:01,385 and certainly as you mentioned, such an important area 171 00:08:01,525 --> 00:08:04,465 to zero in on and feel like you've got the right resources 172 00:08:04,465 --> 00:08:05,505 behind the right training 173 00:08:05,765 --> 00:08:09,305 and, um, really a strong infrastructure, as you mentioned, 174 00:08:09,725 --> 00:08:11,425 um, to do the best you can 175 00:08:11,445 --> 00:08:12,785 to prevent those kinds of attacks. 176 00:08:12,985 --> 00:08:16,185 I know, especially in the cybersecurity space, things change 177 00:08:16,245 --> 00:08:20,185 so quickly and certainly, um, you know, the tactics and, 178 00:08:20,205 --> 00:08:22,665 and um, capabilities of, of some 179 00:08:22,665 --> 00:08:25,265 of the bad actors within the cyber, uh, 180 00:08:25,575 --> 00:08:29,865 cybersecurity spaces, you know, um, just seems like, um, 181 00:08:30,005 --> 00:08:31,865 can, can change at a rapid speed. 182 00:08:31,865 --> 00:08:32,905 And so, you know, 183 00:08:32,905 --> 00:08:34,865 I I really love your perspective on bringing 184 00:08:34,865 --> 00:08:37,625 that into a strategic imperative for the health system, 185 00:08:38,205 --> 00:08:40,585 not only, you know, on the IT side, um, but, 186 00:08:40,585 --> 00:08:43,465 but really, um, that can make a big difference overall. 187 00:08:44,165 --> 00:08:46,705 Um, you know, when you look at the next 12 months 188 00:08:46,705 --> 00:08:48,585 or so, what are some of your top priorities? 189 00:08:48,695 --> 00:08:50,985 What are you really, uh, keeping, um, front 190 00:08:50,985 --> 00:08:51,985 and center for you and, 191 00:08:52,005 --> 00:08:53,585 and how do you see all of this evolving? 192 00:08:57,045 --> 00:08:59,865 - You know, looking ahead to the next 12 months, 193 00:09:00,165 --> 00:09:03,385 my top priorities really revolve around, you know, 194 00:09:03,385 --> 00:09:06,585 further enhancing the organization's digital capabilities 195 00:09:06,765 --> 00:09:09,745 and resilience that is so important moving forward. 196 00:09:10,135 --> 00:09:12,025 This really includes initiatives such 197 00:09:12,025 --> 00:09:13,945 as leveraging artificial intelligence 198 00:09:13,945 --> 00:09:16,945 and machine learning for, for predictive analytics 199 00:09:17,045 --> 00:09:20,185 and really enhancing the overall cloud infrastructure 200 00:09:20,405 --> 00:09:22,705 to support scalability and flexibility 201 00:09:23,165 --> 00:09:26,825 and really continuing to foster a culture of innovation 202 00:09:27,085 --> 00:09:30,065 and continuous improvements across the organization, 203 00:09:30,515 --> 00:09:31,785 which is so critical 204 00:09:32,055 --> 00:09:36,025 because that's why I even made that statement that we have 205 00:09:36,025 --> 00:09:38,065 to look, you know, away from 206 00:09:38,175 --> 00:09:40,865 what technology has always been seen as, 207 00:09:41,005 --> 00:09:43,865 or you know, what, it has always been seen as, 208 00:09:44,005 --> 00:09:48,425 it has always been seen as what a ticket taker versus 209 00:09:49,315 --> 00:09:51,145 being a value maker. 210 00:09:51,845 --> 00:09:55,745 And I think really re culturalizing, 211 00:09:56,385 --> 00:09:59,865 re fostering, you know, fostering a culture of innovation, 212 00:10:00,125 --> 00:10:03,545 of digitalization, of the importance of security 213 00:10:04,085 --> 00:10:08,105 across the organization basically builds strong initiatives 214 00:10:08,445 --> 00:10:10,105 on who we are as a group. 215 00:10:10,575 --> 00:10:14,305 Because at the end of the day, I always state that hospitals 216 00:10:14,305 --> 00:10:16,665 and clinics are digital companies 217 00:10:16,665 --> 00:10:18,105 that deliver healthcare services. 218 00:10:18,885 --> 00:10:21,385 We are living in the digital age healthcare, 219 00:10:21,845 --> 00:10:25,305 and we have to incorporate those specific items within 220 00:10:25,445 --> 00:10:26,625 our organization itself. 221 00:10:27,505 --> 00:10:29,865 I mean, you've seen how even the evolution 222 00:10:29,925 --> 00:10:31,945 of the CIO has really kind 223 00:10:31,945 --> 00:10:35,105 of come into place in the healthcare industry, you know, 224 00:10:35,255 --> 00:10:38,345 from crawling to upping up, you know, to walking upright, 225 00:10:38,365 --> 00:10:39,785 to carrying the organization. 226 00:10:39,965 --> 00:10:41,505 You know, starting as an advisor, 227 00:10:41,905 --> 00:10:44,345 starting then going into more of a supportive role, 228 00:10:44,345 --> 00:10:48,065 more into an enabler, uh, enabler role, then going into more 229 00:10:48,065 --> 00:10:51,345 of that driver's role, you know, being that overall 230 00:10:51,955 --> 00:10:56,385 individual that understands innovation, being the economist, 231 00:10:56,385 --> 00:10:59,545 being that risk manager, that political visionary, you know, 232 00:10:59,925 --> 00:11:01,025 the project advisor 233 00:11:01,285 --> 00:11:04,385 to really drive these specific initiatives moving forward, 234 00:11:04,385 --> 00:11:06,945 which I think is extremely important, 235 00:11:08,045 --> 00:11:12,425 but really looking at, you know, just fostering 236 00:11:13,105 --> 00:11:16,185 a culture of innovation is so important 237 00:11:16,885 --> 00:11:20,305 to really drive your overall process moving forward. 238 00:11:20,305 --> 00:11:24,545 Because at the end of the day, the healthcare industry, 239 00:11:24,695 --> 00:11:27,105 it's getting more complex, it's getting harder, 240 00:11:27,645 --> 00:11:30,345 and we have as an organization have to continue 241 00:11:30,345 --> 00:11:32,585 to move forward and not backwards. 242 00:11:32,965 --> 00:11:35,465 And that is so critical to our overall success. 243 00:11:39,815 --> 00:11:41,275 - That's so fascinating here. 244 00:11:41,275 --> 00:11:44,955 And you know, definitely I, I, um, can so appreciate just 245 00:11:44,955 --> 00:11:48,595 that, um, urgency with which moving into the digital space 246 00:11:48,855 --> 00:11:51,195 and making sure that you've got that culture of innovation 247 00:11:51,335 --> 00:11:52,835 so you can pivot easily 248 00:11:53,105 --> 00:11:56,685 and do the best, um, you know, provide the best care you can 249 00:11:56,745 --> 00:11:58,445 for patients within the system. 250 00:11:58,545 --> 00:12:03,045 And, you know, when you talk about, um, the IT department 251 00:12:03,045 --> 00:12:06,165 or the IT functions as a turning into more 252 00:12:06,165 --> 00:12:08,445 of a value creator or value maker for the health system, 253 00:12:09,425 --> 00:12:11,605 how does that, um, you really make 254 00:12:11,605 --> 00:12:14,805 that transition first at the top level of the organization 255 00:12:14,955 --> 00:12:17,525 with the, your executive colleagues 256 00:12:17,665 --> 00:12:19,725 to help them understand what that looks like? 257 00:12:19,745 --> 00:12:24,045 And then, you know, down into, um, just the, the whole rest 258 00:12:24,045 --> 00:12:27,845 of the health system to understand that, you know, the IT 259 00:12:28,555 --> 00:12:30,085 side, again, it goes beyond 260 00:12:30,085 --> 00:12:31,525 what you traditionally would think of 261 00:12:31,665 --> 00:12:35,165 to really make a huge difference within the overall strategy 262 00:12:35,305 --> 00:12:38,565 and and buy into that kind of mindset and mind frame. 263 00:12:40,855 --> 00:12:42,265 - Yeah, absolutely. You know, 264 00:12:42,365 --> 00:12:44,665 it definitely starts from the top down 265 00:12:44,805 --> 00:12:47,145 and that's really one of those critical components. 266 00:12:48,005 --> 00:12:50,145 You know, the the problem is, 267 00:12:50,325 --> 00:12:54,305 is if you've looked at the complete healthcare landscape, so 268 00:12:54,825 --> 00:12:57,025 I did a discussion with Columbia University 269 00:12:57,085 --> 00:12:58,865 and we were talking about the brick 270 00:12:58,865 --> 00:13:03,065 and mortar theology of healthcare on, um, you know, how 271 00:13:03,605 --> 00:13:06,145 the healthcare theology of that brick 272 00:13:06,145 --> 00:13:08,625 and mortar where we operate as a brick 273 00:13:08,625 --> 00:13:11,745 and mortar organization, really needs to go away. 274 00:13:12,365 --> 00:13:14,465 And that's why I always state in my statements 275 00:13:14,465 --> 00:13:17,025 that hospitals and clinics are digital companies 276 00:13:17,025 --> 00:13:18,465 that deliver healthcare services. 277 00:13:19,285 --> 00:13:21,105 And then when I go to my board of directors, 278 00:13:21,145 --> 00:13:22,825 I focus on three elements, financial, 279 00:13:22,825 --> 00:13:24,265 operational, reputational. 280 00:13:24,945 --> 00:13:26,265 I really try to develop 281 00:13:26,495 --> 00:13:29,425 that strong ROI on why we're continuing 282 00:13:29,425 --> 00:13:32,145 to invest in the overall technology initiatives 283 00:13:32,405 --> 00:13:34,545 for the organization itself to continue 284 00:13:34,565 --> 00:13:36,385 to strive to basically. 285 00:13:36,385 --> 00:13:39,745 Because one critical element that I've always stated too is 286 00:13:39,745 --> 00:13:41,105 that I don't care 287 00:13:41,175 --> 00:13:45,105 what position you have in the healthcare organization 288 00:13:45,135 --> 00:13:48,305 that you work with, you have a new CEO 289 00:13:49,085 --> 00:13:51,825 and your new CEO is the patient. 290 00:13:52,925 --> 00:13:55,025 And that's basically the bottom line. 291 00:13:55,445 --> 00:13:56,705 And as an organization, 292 00:13:57,125 --> 00:14:00,025 if we are not building asynchronous tools 293 00:14:00,415 --> 00:14:02,785 that benefit our patients both inside 294 00:14:02,805 --> 00:14:04,625 and outside of our organizations, 295 00:14:05,245 --> 00:14:07,425 we are not gonna be successful moving forward. 296 00:14:07,965 --> 00:14:11,025 And then we're seeing just the mass incorporation 297 00:14:11,605 --> 00:14:14,145 of individuals taking more care of themselves, 298 00:14:14,145 --> 00:14:16,905 taking more actions of their overall healthcare needs. 299 00:14:17,445 --> 00:14:18,945 And you have the new millennial, 300 00:14:18,945 --> 00:14:21,745 you have the millennial population, you have the, uh, 301 00:14:21,805 --> 00:14:23,025 gen Z population, 302 00:14:23,025 --> 00:14:26,025 which is completely focused on digital applications. 303 00:14:26,725 --> 00:14:28,785 So the thing is is hospitals 304 00:14:28,785 --> 00:14:30,545 and clinics are digital companies 305 00:14:30,545 --> 00:14:31,985 that deliver healthcare services. 306 00:14:32,605 --> 00:14:35,545 We have to realize those specific important elements. 307 00:14:35,925 --> 00:14:40,635 And I also think though too is, you know, it has been one 308 00:14:40,835 --> 00:14:43,635 of those specific siloed departments. 309 00:14:44,135 --> 00:14:48,155 We have to come out of the siloed areas to really show value 310 00:14:48,255 --> 00:14:52,125 of who we are, promote the specific initiatives 311 00:14:52,125 --> 00:14:55,165 that we're basically doing, show the amazing items 312 00:14:55,235 --> 00:14:57,965 that are being accomplished with the digital initiatives 313 00:14:57,965 --> 00:15:00,085 that we're incorporating into our overall 314 00:15:00,085 --> 00:15:01,605 organizational practice. 315 00:15:02,265 --> 00:15:03,805 You know, showing the importance of 316 00:15:03,835 --> 00:15:05,605 what the technology strategies 317 00:15:05,605 --> 00:15:08,405 that we throughout there have really improved better patient 318 00:15:08,435 --> 00:15:10,765 care, like artificial intelligence 319 00:15:10,795 --> 00:15:13,805 that we've incorporated into our radiology practices 320 00:15:14,345 --> 00:15:18,005 to really enhance better ways of viewing specific images 321 00:15:18,265 --> 00:15:20,605 and detecting specific abnormalities 322 00:15:21,055 --> 00:15:24,165 where a radiologist human eye can't basically capture. 323 00:15:24,895 --> 00:15:27,205 Using those technology tool sets 324 00:15:27,305 --> 00:15:31,885 to really create successful outcomes is extremely important. 325 00:15:32,505 --> 00:15:36,125 And that is why I always say that we have to, we have 326 00:15:36,125 --> 00:15:40,125 to incorporate it as a core component 327 00:15:40,305 --> 00:15:42,365 to any organizational strategy 328 00:15:42,675 --> 00:15:44,965 because honestly, at the end of the day, 329 00:15:45,355 --> 00:15:47,285 this isn't a business makeover, 330 00:15:47,465 --> 00:15:51,005 but an actual true revolution to continue to digitalize 331 00:15:51,585 --> 00:15:52,805 our overall focus 332 00:15:53,345 --> 00:15:56,605 and create better successful outcomes moving forward. 333 00:15:56,915 --> 00:15:59,685 Because we have to realize the importance of 334 00:15:59,685 --> 00:16:00,925 what technology brings. 335 00:16:01,505 --> 00:16:05,805 And then we've seen the, the huge, you know, improvements 336 00:16:05,945 --> 00:16:07,685 of better patient care outcomes. 337 00:16:08,425 --> 00:16:10,125 How are we taking care of our patients? 338 00:16:10,125 --> 00:16:13,045 That's why I always stated patient care is number one, 339 00:16:13,185 --> 00:16:15,405 my new CEO is the patient. 340 00:16:15,625 --> 00:16:17,325 That's basically the bottom line. 341 00:16:17,785 --> 00:16:19,085 We have to have that mindset. 342 00:16:19,675 --> 00:16:22,645 What are we doing to really enhance better patient 343 00:16:22,715 --> 00:16:23,725 care outcomes? 344 00:16:24,505 --> 00:16:27,125 Patient-centric technology strategies 345 00:16:27,435 --> 00:16:30,765 that create successful outcomes from your organization 346 00:16:31,345 --> 00:16:34,485 is such a critical element to move forward. 347 00:16:36,645 --> 00:16:37,685 - Absolutely. I, I love that. 348 00:16:37,725 --> 00:16:40,165 I love the passion that you have obviously for this topic. 349 00:16:40,185 --> 00:16:42,925 And certainly as you've mentioned, it makes a big difference 350 00:16:42,925 --> 00:16:44,085 for the health system overall. 351 00:16:44,785 --> 00:16:47,565 Now, before we wrap up here, I was wondering, you know, 352 00:16:47,615 --> 00:16:50,645 could you talk about how you anticipate your role 353 00:16:50,645 --> 00:16:52,565 and teams will change in the near future? 354 00:16:53,665 --> 00:16:55,315 - Yeah, absolutely. You know, in terms 355 00:16:55,335 --> 00:16:58,035 of really anticipating change in my role in teams, 356 00:16:58,555 --> 00:17:01,275 I really foresee a continued shift towards 357 00:17:01,915 --> 00:17:04,835 strategic leadership and collaboration across departments, 358 00:17:04,835 --> 00:17:05,875 which is so important. 359 00:17:06,615 --> 00:17:09,515 You know, and as technology continues to evolve rapidly, 360 00:17:09,945 --> 00:17:13,235 it's essential for CIOs to really stay ahead of the curve 361 00:17:13,695 --> 00:17:16,835 and adapt to emerging trends and challenges. 362 00:17:17,345 --> 00:17:20,155 This may involve expanding the scope of responsibilities 363 00:17:20,415 --> 00:17:23,315 to really include areas such as digital transformation, 364 00:17:23,385 --> 00:17:25,555 data governance, and regulatory compliance. 365 00:17:26,135 --> 00:17:29,595 You know, additionally I really anticipating, you know, 366 00:17:29,745 --> 00:17:31,555 fostering a more agile 367 00:17:31,695 --> 00:17:34,075 and cross-functional approach within my teams, 368 00:17:34,415 --> 00:17:36,555 really encouraging collaboration 369 00:17:37,135 --> 00:17:40,955 and knowledge sharing to really drive collective success 370 00:17:41,295 --> 00:17:42,915 as an organization itself. 371 00:17:43,535 --> 00:17:46,155 So it is, I mean, there is a lot of specific 372 00:17:46,675 --> 00:17:50,245 phenomenal items that I basically see within the 373 00:17:50,245 --> 00:17:53,445 organization and a lot of different, specific shifts 374 00:17:53,445 --> 00:17:55,765 that are happening, which is so important. 375 00:17:56,305 --> 00:17:58,045 And again, though too, you know, 376 00:17:58,045 --> 00:18:00,685 when I was talking about the overall evolution 377 00:18:01,225 --> 00:18:05,605 of the healthcare CIO advisor, supportive, enabler, 378 00:18:05,665 --> 00:18:10,405 and driver, continuing to see the driving success 379 00:18:10,425 --> 00:18:11,605 of your organization, 380 00:18:12,105 --> 00:18:15,365 and it has been just, just a phenomenal time again, 381 00:18:15,705 --> 00:18:17,085 to really be in healthcare. 382 00:18:17,265 --> 00:18:19,285 It, there's a lot of challenges. 383 00:18:19,905 --> 00:18:22,765 We continue to incorporate some advanced technology 384 00:18:22,765 --> 00:18:26,205 initiatives and strategies within our organization itself. 385 00:18:27,025 --> 00:18:29,765 We understand that cybersecurity continues 386 00:18:29,765 --> 00:18:33,045 to be a major concern for any organization, 387 00:18:33,045 --> 00:18:34,765 especially in the healthcare industry. 388 00:18:35,505 --> 00:18:37,925 And we continue to really understand the 389 00:18:37,925 --> 00:18:39,525 importance of why we're here. 390 00:18:39,825 --> 00:18:41,645 And that's really to prove 391 00:18:42,345 --> 00:18:43,645 and to just have 392 00:18:43,645 --> 00:18:46,405 that better patient care outcome moving forward, 393 00:18:46,615 --> 00:18:47,725 which is so critical. 394 00:18:47,905 --> 00:18:50,405 And that's why I'm so passionate about this is 395 00:18:50,405 --> 00:18:52,525 because we do the most important thing out there. 396 00:18:52,865 --> 00:18:55,485 And that's basically dealing with humans, dealing 397 00:18:55,485 --> 00:18:58,965 with human lives, improving human lives, creating better, 398 00:18:59,145 --> 00:19:02,885 uh, outcomes for individuals to have a better quality 399 00:19:03,145 --> 00:19:04,405 of life moving forward. 400 00:19:04,785 --> 00:19:07,005 So it's really been a good successful outcome. 401 00:19:07,335 --> 00:19:09,765 We've done some amazing things from building our new 402 00:19:10,045 --> 00:19:12,925 facility to incorporating cybersecurity 403 00:19:13,065 --> 00:19:15,645 and technology as that core component. 404 00:19:16,095 --> 00:19:17,405 We've seen the importance of 405 00:19:17,555 --> 00:19:20,765 what digitalization basically brings into the organization, 406 00:19:21,305 --> 00:19:23,485 and we're gonna continue to move forward. 407 00:19:23,945 --> 00:19:26,125 You know, there's a Spanish word that I like to use 408 00:19:26,665 --> 00:19:29,045 and it's LAN that means forward. 409 00:19:29,135 --> 00:19:30,845 We're gonna move LAN 410 00:19:31,105 --> 00:19:33,245 and we're gonna have some good collaborative 411 00:19:34,045 --> 00:19:36,405 culturing fostering initiatives 412 00:19:36,405 --> 00:19:38,565 with different organizations, different people 413 00:19:39,185 --> 00:19:41,725 to really kind of continue to build 414 00:19:41,755 --> 00:19:44,325 that strong initiative to move forward. 415 00:19:45,105 --> 00:19:50,085 And again, it's, it's always a pleasure to be on this, 416 00:19:50,305 --> 00:19:51,645 on Becker's podcast. 417 00:19:52,345 --> 00:19:54,125 You guys do a phenomenal job 418 00:19:54,345 --> 00:19:56,285 and it's always an honor to be part 419 00:19:56,285 --> 00:19:58,045 of this overall group as well too. 420 00:19:59,995 --> 00:20:01,465 - Thank you so much, Michael. 421 00:20:01,575 --> 00:20:02,945 It's always a pleasure to speak with you 422 00:20:03,005 --> 00:20:06,465 and certainly, um, I learn a lot from hearing, you know, 423 00:20:06,495 --> 00:20:08,425 just your perspective and everything 424 00:20:08,425 --> 00:20:10,465 that's going on, um, at the hospital. 425 00:20:10,605 --> 00:20:12,225 So thank you so much for your time today. 426 00:20:12,225 --> 00:20:14,305 It is truly an honor to have you on the podcast 427 00:20:14,565 --> 00:20:15,945 and you know, I look forward 428 00:20:15,945 --> 00:20:17,185 to connecting with you again soon. 429 00:20:18,975 --> 00:20:21,315 - Hey, thank you much. I appreciate that.